SupermicroメーカーSuperChassis 216E2-R900UBの使用説明書/サービス説明書
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SC216 CHASSIS Series SC216A-R900UB SC216A-R900LPB SC216E1-R900LPB SC216E2-R900LPB SC216E1-R900UB SC216E2-R900UB USER’S MANUAL 1.0 S UPER ®.
SC216 Chassis Manual ii Manual Revision 1.0 Release Date: September 8, 2008 Unless you request and receive written permission from Super Micro Computer , Inc., you may not copy any part of this document. Information in this document is subject to change without notice.
iii Preface Preface About This Manual This manual is written for professional system integrators and PC technicians. It provides information for the installation and use of the SC216 2U chassis. Installa- tion and maintenance should be performed by experienced technicians only .
SC216 Chassis Manual iv Manual Organization Chapter 1: Introduction The first chapter provides a checklist of the main components included with this chassis and describes the main features of the SC216 chassis. This chapter also includes contact information.
v Preface Appendices This section lists compatible cables, power supply specifications, and compatible backplanes. Not all compatible backplanes are listed. Refer to our Web site for the latest compatible backplane information at http://www .supermicro.
SC216 Chassis Manual vi T able of Contents Chapter 1 Introduction 1-1 Overview ......................................................................................................... 1-1 1-2 Shipping List ............................................
vii Preface Motherboard Installation .................................................................................. 5-7 5-6 Installing the Add-on Cards ............................................................................. 5-8 Installing Add-on Cards in Low-Profile Model Chassis .
SC216 Chassis Manual viii Notes.
SC216 Chassis Model CPU HDD I/O Slots Power Supply SC216A-R900UB Single/Dual CPU 24x 2.5” hot- swap SAS/SA T A 4x FH, 3x LP 900W Redun- dant SC216A-R900LPB Single/Dual CPU 24x 2.5” hot- swap SAS/SA T A 7x LP 900W Redun- dant SC216E1-R900LPB Single/Dual CPU 24x 2.
SC216 Chassis Manual 1-2 1-3 Contacting Supermicro Headquarters Address: Super Micro Computer , Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. T el: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.
1-3 Chapter 1: Introduction 1-4 Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purchase is required be- fore any warranty service will be rendered. Y ou can obtain service by calling your vendor for a Returned Merchandise Authorization (RMA) number .
SC216 Chassis Manual 1-4 Notes.
2-1 Chapter 2: System Safety Chapter 2 System Safety 2-1 Overview This chapter provides a quick setup checklist to get your chassis up and running. Following the steps in order given should enable you to have your chassis setup and operational within a minimal amount of time.
SC216 Chassis Manual 2-2 2-4 Electrical Safety Precautions Basic electrical safety precautions should be followed to protect yourself from harm and the SC216 from damage: Be aware of the locations of the power on/off switch on the chassis as well t as the room’s emergency power-of f switch, disconnection switch or electrical outlet.
2-3 Chapter 2: System Safety DVD-ROM Laser: CAUTION - this server may have come equipped with a t DVD-ROM drive. T o prevent direct exposure to the laser beam and hazardous radiation exposure, do not open the enclosure or use the unit in any uncon- ventional way .
SC216 Chassis Manual 2-4 T ouch a grounded metal object before removing any board from its antistatic t bag. Do not let components or PCBs come into contact with your clothing, which may t retain a charge even if you are wearing a wrist strap.
3-1 Chapter 3: Chassis Components Chapter 3 Chassis Components 3-1 Overview This chapter describes the most common components included with your chassis. Some components listed may not be included or compatible with your particular chassis model. For more information, see the installation instructions detailed later in this manual.
SC216 Chassis Manual 3-2 Power Supply Each SC216 chassis model includes a high-efficiency redundant power supply rated at 900 W atts. In the unlikely event your power supply fails, replacement is simple and can be done without tools. Air Shroud Air shrouds are shields, usually plastic, that funnel air directly to where it is needed.
4-1 Chapter 4: System Interface Chapter 4 System Interface 4-1 Overview The control panel features an LED display , and the individual drive carriers also feature LEDs. These LEDs keep you constantly informed of the overall status of the system, and monitor the activity and health of specific components.
SC216 Chassis Manual 4-2 Pow er : t Ind ic ates p ower i s bei ng sup pli ed to th e syste m's powe r sup ply un its . This LED should normally be illuminated when the system is operating. HDD: t Ind ic ates I DE c han nel a ct ivi t y . SAS /SA T A dr ive an d/or DV D - RO M dr ive activit y when flashing .
4-3 Chapter 4: System Interface Power Failure: t When this LED flashes, it indicates a power failure in the power supply . NIC 1 : t Indicates network activit y on GL AN 1 when flashing. NIC2 : t Indicates network activit y on GL AN2 when flashing.
SC216 Chassis Manual 4-4 4-4 Drive Carrier LEDs The SC216 chassis supports SAS/SA T A drives. SAS/SA T A Drives Each SAS/SA T A drive carrier has two LEDs. Green or Blue: t Eac h ha rd di sk dr ive c ar r ier h as ei th er a gr een o r a blu e LED, depending upon the hard disk drives and backplane used.
5-1 Chapter 5: Chassis Setup and Maintenance Chapter 5 Chassis Setup and Maintenance 5-1 Overview This chapter covers the steps required to install components and perform main- tenance on the chassis. The only tool required to install components and perform maintenance is a Phillips screwdriver .
SC216 Chassis Manual 5-2 5-3 Removing the Chassis Cover Removing the Chassis Cover Press the release tabs to remove the cover from the locked position. Press 1. both tabs at the same time. Once the top cover is released from the locked position, slide the cover 2.
5-3 Chapter 5: Chassis Setup and Maintenance 5-4 Installing Hard Drives The SC216 comes equipped with twenty-four hot-swappable hard drives. Only SAS or enterprise SA T A HDDs are recommended for use in the SC216 chassis. Removing Hard Drive Trays from the Chassis Press the release button on the drive tray .
SC216 Chassis Manual 5-4 Figure 5-3: Hard Drive T ray Installing a Hard Drive into a Drive Tray Insert a drive into the carrier with the PCB side facing down and the connec- 1. tor end toward the rear of the carrier . Align the drive in the carrier so that the mounting holes of both are aligned.
5-5 Chapter 5: Chassis Setup and Maintenance I/O Shield Figure 5-5: I/O Shield Placement 5-5 Installing the Motherboard I/O Shield The I/O shield holds the motherboard ports in place.
SC216 Chassis Manual 5-6 Permanent and Optional Standoffs Standoffs prevent short circuits by securing space between the motherboard and the chassis surface. The SC216 chassis includes permanent standof fs in locations used by most motherboards. These standof fs accept the rounded Phillips head screws included in the SC216 accessories packaging.
5-7 Chapter 5: Chassis Setup and Maintenance Motherboard Installation Installing the Motherboard Review the documentation that came with your motherboard. Become familiar 1. with component placement, requirements, precautions, and cable connec- tions.
SC216 Chassis Manual 5-8 5-6 Installing the Add-on Cards Add-on card installation in the SC216 chassis differs between the UIO and low- profile chassis models.
5-9 Chapter 5: Chassis Setup and Maintenance Figure 5-8: Installing the UIO Riser Card Bracket Installing Riser Cards and Add-on Cards in UIO Models Installing the Riser Card - UIO Chassis Models Remove the chassis cover . 1. Remove the riser bracket.
SC216 Chassis Manual 5-10 Figure 5-9: UIO Add-on Card Installed Installing the Add-on Cards in UIO Chassis Models Ensure that the riser card and riser card bracket have been correctly installed 1. in the chassis. Remove the blank bracket from the rear slot in the chassis.
5-1 1 Chapter 5: Chassis Setup and Maintenance 5-7 Installing the Air Shrouds Figure 5-10: Installing the Air Shroud Air shrouds concentrate airflow to maximize fan efficiency .
SC216 Chassis Manual 5-12 Figure 5-1 1: Installing the Additional Air Shroud An additional air shroud is required for high-powered CPUs, to provide extra cooling.
5-13 Chapter 5: Chassis Setup and Maintenance 5-8 Checking the Air Flow Checking the Server's Air Flow Make sure there are no objects to obstruct airflow in and out of the server . In 1. addition, if you are using a front bezel, make sure the bezel's filter is replaced periodically .
SC216 Chassis Manual 5-14 5-9 System Fans Figure 5-12: System Fan Release T ab Three heavy duty fans provide cooling for the chassis. These fans circulate air through the chassis as a means of lowering the chassis internal temperature. The SC216 fans are hot-swappable, enabling the fans to be replaced without powering -down the system.
5-15 Chapter 5: Chassis Setup and Maintenance Figure 5-13: Placing the System Fan.
SC216 Chassis Manual 5-16 5-10 Power Supply The SC216 chassis has two redundant 900 W att power supplies. The power modules are hot-swappable, enabling the power supplies to be changed without powering down the system. These power supplies are auto-switching capable.
5-17 Chapter 5: Chassis Setup and Maintenance Replace the failed power module with the same model power supply . 4. Push the new power supply module into the power bay until the tab clicks into 5. the locked position. Plug the AC power cord back into the module and the replacment power mod- 6.
SC216 Chassis Manual 5-18 Figure 5-15: Replacing the Power Distributor Power Distributor The power distributor provides failover and power supply redundancy , and is pre-installed in the chassis. In the rare event that you have to replace the power distributor , follow the steps below .
5-19 Chapter 5: Chassis Setup and Maintenance Figure 5-16: Removing the Screws at the T op of the Backplane 5-1 1 Removing the Backplane The SC216 chassis backplane is located behind the hard drives and in front of the front system fans.
SC216 Chassis Manual 5-20 Loosen the three screws in the spring bar , located on the floor of the chassis, 6. indicated by the arrows below . Gently ease the backplane up and out of the chassis.
5-21 Chapter 5: Chassis Setup and Maintenance 1 2 Figure 5-18: Installing the Backplane 5-12 Installing the Backplane Installing the Backplane into the Chassis Ensure that all of the hard drive trays have been removed from the bays in 1. the front of the chassis and that the spring bar has been loosened as directed in the previous section.
SC216 Chassis Manual 5-22 Notes.
6-1 Chapter 6: Rack Installation Chapter 6 Rack Installation 6-1 Overview This chapter provides a quick setup checklist to get your chassis up and running. Following these steps in the order given should enable you to have the system operational within a minimum amount of time.
SC216 Chassis Manual 6-2 Rack Precautions Ensure that the leveling jacks on the bottom of the rack are fully extended to t the floor with the full weight of the rack resting on them. In single rack installation, stabilizers should be attached to the rack.
6-3 Chapter 6: Rack Installation Rack Mounting Considerations Ambient Operating T emperature If installed in a closed or multi-unit rack assembly , the ambient operating tempera- ture of the rack environment may be greater than the ambient temperature of the room.
SC216 Chassis Manual 6-4 6-4 Rack Mounting Instructions This section provides information on installing the SC216 chassis into a rack unit with the rails provided. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly .
6-5 Chapter 6: Rack Installation Figure 6-2. Identifying the Sections of the Rack Rails (right side rail shown) Installing the Inner Rail Extension The SC216 chassis includes a set of inner rails in two sections: inner rails and inner rail extensions.
SC216 Chassis Manual 6-6 Outer Rack Rails Outer rails attach to the server rack and hold the chassis in place. The SC216 - comes equipped with quick-release outer rails which allow the chassis to be easily extended or removed from the rack. Identifying the Outer Rails Identify the two outer rack rails.
6-7 Chapter 6: Rack Installation Attaching the Outer Rack Rails to the Rack The outer rails attach to the rack and allow easy access to the chassis. Installing the Outer Rails to the Rack Press the button to retract the outer rail extensions. 1. Hang the hooks of the front portion of the outer rail onto the slots of the rack.
SC216 Chassis Manual 6-8 Figure 6-5: Installing the Rack Rails Installing the Chassis into a Rack Confirm that the inner rails and rail extensions are properly installed. Confirm 1. that the outer rails and outer rail extensions are correctly installed on the rack.
A-1 Appendix A: Chassis Cables Appendix A SC216 Chassis Cables A-1 Overview This appendix lists supported cables for your chassis system. It only includes the most commonly used components and configurations. For more compatible cables, refer to the manufacturer of the motherboard you are using and our Web site at: www .
SC216 Chassis Manual A-2 A-3 Compatible Cables These cables are compatible with the SC216 Chassis. Description: This cable has one SFF-8484 (32 pin) connector on one end and 4 SAS connectors (7 pins each) at the other . This cable connects from the Host (motherboard or other controller) to the backplane SAS hard drive port.
A-3 Appendix A: Chassis Cables Extending Power Cables Although Super Micro chassis are designed to be efficient and cost-effective, some compatible motherboards have power connectors located in different areas. T o use these motherboards you may have to extend the power cables to the mother boards.
SC216 Chassis Manual A-4 Notes.
B-1 Appendix B: Power Supply Specifications Appendix B SC216 Power Supply Specifications This appendix lists power supply specifications for the SC216 chassis. SC216A-R900UB, SC216A-R900LPB SC216E1-R900LPB, SC216E2-R900LPB SC216E1-R900UB, SC216E2-R900UB 900W MFR Part # PWS-902-1R with PDB Rated AC V oltage 100 - 240V 60 - 50Hz 1 1 - 4.
SC216 Chassis Manual B-2 Notes.
C-1 Appendix C: SAS-216A Backplane Specifications Appendix C SAS-216A Backplane Specifications T o avoid personal injury and property damage, carefully follow all the safety steps listed below when accessing your system or handling the components. C-1 ESD Safety Guidelines Electric Static Discharge (ESD) can damage electronic com ponents.
C-2 SC216 Chassis Manual C-3 A Note to Users All images and layouts shown in this user's guide are based upon the latest PCB t Revision available at the time of publishing. The card you have received may or may not look exactly the same as the graphics shown in this manual.
C-3 Appendix C: SAS-216A Backplane Specifications Jumper Settings and Pin Definitions C-4 Front Connectors and Jumpers Front Connectors Upgrade Connectors: JP69, JP78 1. and JP1 15 I 2. 2 C Connector #1 (JP37) I 3. 2 C Connector #2 (JP95) I 4. 2 C Connector #3 (JP52) I 5.
C-4 SC216 Chassis Manual C-5 Front Connector and Pin Definitions 1. Upgrade Connectors The upgrade connectors are designated JP69, JP78 and JP1 15 are used for manufacturer's diagnostic purposes only .
C-5 Appendix C: SAS-216A Backplane Specifications Chip Reset JP36 1-2 Reset, 2-3 No Reset (Not populated) 15. Chip Reset JP35 1-2 Reset, 2-3 No Reset (Not populated) 16. Buzzer Reset JP18 17. JP84 1-2 SGPIO, 2-3 I 18. 2 C JP80 I 19. 2 C Addr - On C0, Off C2 (Not populated) JP50 Chip Reset 1-2 Reset, 2-3 No Reset (Not populated) 20.
C-6 SC216 Chassis Manual I 2 C and SGPIO Modes and Jumper Settings This backplane can utilize I 2 C or SGPIO. SGPIO is the default mode and can be used without making changes to your jumper . The following information details which jumper must be configured to use SGPIO mode or restore your backplane to I 2 C mode.
C-7 Appendix C: SAS-216A Backplane Specifications C6 C5 C47 C44 C420 C415 C327 C323 C253 C239 C201 C197 Y2 BZ1 C157 C224 C24 C247 C295 C298 C383 C399 C139 C153 C220 C244 C246 C249 C250 C280 C294 C297.
C-8 SC216 Chassis Manual C100 C102 C107 C359 D103 D105 D107 D108 D109 D110 D119 D121 D19 D20 D23 D29 D30 D31 D32 D33 D37 D38 D39 D5 D6 D7 D8 D88 D100 D101 D102 D104 D106 D111 D118 D12 D120 D13 D14 D15.
C-9 Appendix C: SAS-216A Backplane Specifications Rear LED Indicators Rear LED Hard Drive Activity Failure LED SAS #0 D12 D5 SAS #1 D22 D23 SAS #2 D40 D37 SAS #3 D102 D107 SAS #4 D13 D6 SAS #5 D24 D2.
C-10 SC216 Chassis Manual Notes.
D-1 Appendix D: SAS-216EL Backplane Specifications Appendix D SAS-216EL Backplane Specifications D-1 Overview of the SAS-216EL1/EL2 Backplanes The SAS-216EL1/EL2 series of backplanes consists of a SAS-216EB backplane (A) with one or two SAS-216EL daughter cards (B and C) mounted on the rear of the backplane.
D-2 SC213 Chassis Manaual Safety Guidelines T o avoid personal injury and property damage, carefully follow all the safety steps listed below when accessing your system or handling the compo- nents. D-1 ESD Safety Guidelines Electric Static Discharge (ESD) can damage electronic com ponents.
D-3 Appendix D: SAS-216EL Backplane Specifications Jumper Settings and Pin Definitions D-4 Rear Components, Connectors and Jumpers Rear Components and Connectors Components Primary Flash Chip 1. Primary Expander Chip 2. SAS Port: PRI_J1 3. SAS Port: PRI_J2 4.
D-4 SC213 Chassis Manaual D-5 Rear Connector and Pin Definitions Backplane Main Power 4-Pin Connector Pin# Definition 1 +12V 2 and 3 Ground 4 +5V 8. Backplane Main Power Connectors The 4-pin connectors, designated PWR1, PWR2, PWR3, PWR4, PWR5, and PWR6, provide power to the backplane.
D-5 Appendix D: SAS-216EL Backplane Specifications D-6 Rear Jumper Locations and Pin Definitions Explanation of Jumpers T o modify the operation of the backplane, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector .
D-6 SC213 Chassis Manaual Socket Settings Socket Socket Setting Note REMOTE_F AN_F AIL_ SOCKET1 Connected Front Panel Fan Fail indicator (Optional) General Jumper Settings Jumper Jumper Settings Note .
D-7 Appendix D: SAS-216EL Backplane Specifications D-7 Front Connectors and LED Indicators Rear SAS/SA T A Connectors Front Connector SAS Drive Number Front Connector SAS Drive Number SAS #J0 SAS/SA .
D-8 SC213 Chassis Manaual Front LED Indicators Front LED Hard Drive Activity Failure LED SAS #J0 ACT #1 F AIL #1 SAS #J1 ACT #2 F AIL #2 SAS #J2 ACT #3 F AIL #3 SAS #J3 ACT #4 F AIL #4 SAS #J4 ACT #5 .
D-9 Appendix D: SAS-216EL Backplane Specifications D-8 Front Connectors and Jumpers Front Components Power Connectors: PWR1, PWR2, PWR3, PWR4, PWR5, and PWR6 1.
D-10 SC213 Chassis Manaual MH1 MH2 MH3 MH4 BC1 C340 C341 C342 C343 C344 C345 C326 C327 C334 C335 C336 C337 C338 C339 C346 C347 C348 C349 C350 C351 C103 C105 C106 C107 C111 C113 C118 C120 C123 C124 C12.
D-1 1 Appendix D: SAS-216EL Backplane Specifications Single Host Bus Adapter In a single host bus configuration, the backplane connects to one Host Bus Adapter (HBA). The SAS-216EL2 backplane has two expanders which allow effective failover and recovery .
D-12 SC213 Chassis Manaual D-1 1 Chassis Power Card and Support Cables Power Card Part Number Part T ype Where Used CSE-PTJBOD-CB1 Power Card Allows the chassis to be in a JBOD (Just a Bunch of Drives) system. Chassis Power Card In a cascaded configuration, the first chassis includes a motherboard and at least one Host Bus Adapter (HBA).
D-13 Appendix D: SAS-216EL Backplane Specifications Figure D-13: Dual Internal Host Bus Adapter Supported Internal HBA Cables Use the following listed cables to create connections between the internal HBA and SAS-216EL backplane. The cables required depend on the HBA connector .
D-14 SC213 Chassis Manaual Cable Name: IP ASS (mini SAS) T O IP ASS (mini SAS) Part #: CBL-0108L-02 Length: 39 cm (15 inches) Part #: CBL-0109L-02 Length: 22 cm (9 inches) Part #: CBL-01 10L-02 Length: 18 cm (7 inches) Description: This cable has an ipass (SFF-8087/mini-sas) connector (36 pins) at each end.
D-15 Appendix D: SAS-216EL Backplane Specifications Connecting an External Host Bus Adapter to the Backplane This backplane supports external Host Bus Adapters. In this configuration, the HBA and the backplane are in different physical chassis. This allows a JBOD (Just a Bunch Of Drives) configuration from an existing system.
D-16 SC213 Chassis Manaual Supported External HBA to Backplane Cable Use the following cable if your external HBA has an InfiniBand connector . Figure D-16: SAS InfiniBand Cable (CBL-0200L) Cable Na.
D-17 Appendix D: SAS-216EL Backplane Specifications CBL-0167L with Single Port Assembly (internal cable) CBL-0166L (external cable) HBA ( Host Bus Adapter) Port B Expander 2 Power Card Port B Expande.
D-18 SC213 Chassis Manaual Cable Name: SAS EL2/EL1 Cascading Cable (External), 68cm Part #: CBL-0166L (SFF-8088 1x to SFF-8088 x1) Ports: Single or Dual Placement: External cable Description: External cascading cable.
D-19 Appendix D: SAS-216EL Backplane Specifications Cable 0166L (external cable) HBA (Host Bus Adapter) Port A Expander 1 HBA (Host Bus Adapter) Port B Expander 2 Power Card Port A Expander 1 Port B .
D-20 SC213 Chassis Manaual Cable Name: SAS Dual-port Cable Assembly , 68/76cm Part #: CBL-0168L Placement: Internal cable Ports: Dual Description: Internal cascading cable. Connects the backplane to the Host Bus Adapter (HBA) or external port. Used in dual port environments.
D-21 Appendix D: SAS-216EL Backplane Specifications Cascading allows the system to access data at a faster rate by allowing several backplanes to share resources to reduce latency time. The first backplane in a cascaded system requires a motherboard and HBA.
D-22 SC213 Chassis Manaual Server System with Single SAS HBA The expanders allow horizontal branching. This configuration also applies to dual ports. Cable 0166L (external cable) Single Port Cable As.
D-23 Appendix D: SAS-216EL Backplane Specifications Cable 0166L (external cables) Port A Expander 1 HBA Port B Expander 2 Power Card Port A Expander 1 Power Card Cable 0168L (internal cable) Dual Por.
D-24 SC213 Chassis Manaual Cable 0166L (external cable) HBA HBA Port B Ex. 2 Power Card Port B Ex. 2 Port A Ex. 1 Power Card Port B Ex. 2 Port A Ex. 1 Power Card Port B Ex. 2 Port A Ex. 1 Port A Ex. 1 Power Card Port B Ex. 2 Port A Ex. 1 Power Card Port B Ex.
D-25 Appendix D: SAS-216EL Backplane Specifications Disclaimer (cont.) The products sold by Supermicro are not intended for and will not be used in life sup- port systems, medical equipment, nuclear .
デバイスSupermicro SuperChassis 216E2-R900UBの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Supermicro SuperChassis 216E2-R900UBをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSupermicro SuperChassis 216E2-R900UBの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Supermicro SuperChassis 216E2-R900UBの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Supermicro SuperChassis 216E2-R900UBで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Supermicro SuperChassis 216E2-R900UBを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSupermicro SuperChassis 216E2-R900UBの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Supermicro SuperChassis 216E2-R900UBに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSupermicro SuperChassis 216E2-R900UBデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。