Cisco Systemsメーカー10.xの使用説明書/サービス説明書
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1 Install, Upgrade, and M aintenance Guide fo r Cisco Unity Connection Release 10.x CONTENTS 1 Preface i Audience and Use i Documentation Conventions i Cisco Unity Connection Documentation ii Obtainin.
Contents 2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x CHAPTER 2 Backing Up and Restoring Cisco Unity Con nection Components 2-1 About COBRAS 2-1 About Disaster Rec.
Contents 3 Install, Upgrade, and M aintenance Guide fo r Cisco Unity Connection Release 10.x Manually Chang ing from the Server Status from Secondary to Deac tivated 4-8 Manually Activating a Serv er .
Contents 4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Viewing Repo rts for Licenses 6-4 Viewing the Lic ense Usage 6-4 Viewing the Last Connectiv ity Time with the.
i Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Preface Audience and Use The Install, Upgr ade, an d Maintenance Guide for Cisco Unity Connection Release 10.x e xplains th e installation or upgrad e scenarios of Cisco Unity C onnect ion in v arious supported deployments.
ii Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x The I nstallation, Upgr ade, and Maintenance Guide for Cisco Unity Connection al so uses th e follo wing con ventions: Note Means reader take n ote. Notes contain helpful suggesti ons or r eferences to material not co vered in the document.
iii Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Cisco Product Security Overview This product contains cr yptographic featur es and is subject to Un ited States and local country laws gov erning import, e xport, transfer and use.
iv Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x.
CH A P T E R 1-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 1 Installing Cisco Unity Connection Cisco Unity Connection can b e deployed in either of the f ollo wing way s: • Standalone Deployment : In volves t he installation of a Unity Connection as a single serv er .
1-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Important Consideratio ns for Installation Important Considerations for.
1-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks Creating a Virtual Machine T o do wnload the O V.
1-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks Changing the Boot Order of Virtual Machine To Ch.
1-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks Step 8 Click OK to close the V irtual Machine Properties dialog b ox. Step 9 Po wer ON the virtual machine.
1-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks T able 1 -2 Gather ing Infor mation for Installa.
1-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks Hostname and IP addresses: DHCP (Y es/No): _____.
1-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks Administrator Account Credentials: Login: ______.
1-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks NTP Serve rs: NTP Server 1: __ ______________ __.
1-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks SMTP Server Sets the hostname or IP address for the SMTP server that is used for outbound e-mai l, intrasite links, V oice Profile for Internet Mail (VPIM), and HTTPS networking .
1-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Scenario s Installation Scenarios Installation Tasks Depe.
1-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Navigating Within the Installation Wizard For instru ctions on ho w to na vigate withi n the installation wizard, see Ta b l e 1 - 4 .
1-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks • If you want to perform a st andard installati on, select Proceed , and cont inue with this procedure.
1-14 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks • Select Ye s to configure this server as the publisher server or as a standalone server and continue this procedure.
1-15 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks Configuring Subscriber Server on the Publisher Server To Configure Subscriber server on the publisher server Step 1 Sign in to Cisco Unity Connection Administrat ion.
1-16 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Step 5 Select OK to start installing the so ftware. Step 6 When the installation process completes, yo u are pr ompted to log in using t he Administrator account and password.
1-17 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks Step 4 (Optional) If you w ant to enable Dynamic Cluster Conf iguration, enter a val ue in the Dynamic-cluster -config-timer field .
1-18 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Touchless Installation for Virtual Machine T ouchless in stallation is an enhancement of the e xisting unat tended installation, which promo tes simplif ied cluster installation .
1-19 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks Note In case you are using dynamic-clu ster -confi guration method of installation, then yo u just need to enable dynamic-cluster - conf iguration option in the AF G tool and foll ow the step1.
1-20 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Y ou can access the upgrade file duri ng the installation p rocess either from a local disk (D VD) or from a remote FTP or SFTP server .
1-21 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks • T o disabl e automatic neg otiation, select No . The NIC Speed and Duplex Confi guration wi n d ow displays .
1-22 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Step 11 T o co ntinue the installation, select Proceed or select Cancel t o stop the installation. If you select Pr oceed , the Apply Patch window displays.
1-23 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks The server opens a command line interface. Step 2 V erify that server net w ork services are running: a.
1-24 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Post-Installation Tasks Caution All the exi sting Unity Connecti on conf igurations are lost afte r running the con versi on.
1-25 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Troubleshooting Insta llation Issues CLI> file list install * T o vie w the log fil e from the command line, ent er CLI> file view install log_file where log_f ile is the log f ile name.
1-26 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Troubleshooting Installation Issues.
CH A P T E R 2-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 2 Backing Up and Restoring Cisco Unity Connection Components Y ou must take the backup of Cisco Unity Connection components to av oid loosing any data or messages.
2-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System All the tasks .
2-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Conn ection Components About Disaster Recovery System • Whether the number of .tar backup files should e xceed the total nu mber of backups y ou defined for the backup de vice.
2-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System Caution Do not use the same network location/directory for di fferent backup de vices.
2-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Conn ection Components About Disaster Recovery System Configuring a Manual Backup Y ou can run a manual backup for all components each time you create or change the co nfiguratio n of a backup device.
2-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System Step 3 On the Backup History windo w , you can vie w the backup history after running a manual backup , to ensure it completed successfully .
2-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Conn ection Components About Disaster Recovery System From the toolbar , select Rest ore > Restor e Wizard . c. Select the backup de vice you re-created and select Next .
2-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System Viewing the Re.
CH A P T E R 3-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 3 Upgrading Cisco Unity Connection Y ou need to upgrade from the current ve rsion of Cisco Unity Connect ion to a higher v e rsion to use the ne w features supported with the ne w version.
3-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Upgrade Types T able 3-1 Upgrade Matrix f or Unity Conn ection Upgrade T ype Upgrade Path Description Service Update (SU) Examples of supported path s: • 10.
3-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Status of Unity Connection Clu ster During L2 Upgrade Note After the upgrade, you may need to reinstall t he local e depending on the sou rce and the tar get version.
3-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Duration of Upgrad e • If the phone syst em is routing calls to the su.
3-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Prerequisites for Upgrade • Determine if you need COP f iles depending on the upgrade process. Do wnload the COP and ISO image f iles from: http://softw are.
3-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Prerequisites for Upgr ade 2.
3-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Prerequisites for Upgrade Upgrade the subscriber serv er follo wing the steps mentio ned in the Upgradin g the Unity Connection Se rver , pa ge 3-7 section.
3-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Prerequisites for Upgr ade Caution If you loose your connection with th .
3-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Prerequisites for Upgrade Note Y ou can check the status of the upgr aded software run the CLI command show cuc version .
3-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Rollback of Unity Connection Step 13 Run the CLI command utils service list to confirm t hat the Cisco T omcat service is in the Running state.
3-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Rollback of Unity Connection To Rollback a Unity Connection Server to the Version in the Inactive Partition Step 1 Sign in to Cisco Unif ied Operat ing System Administration .
3-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Rollback of Unity Connection.
CH A P T E R 4-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 4 Configuring Cisco Unity Connection Cluster The Cisco Unity Connection cluster deplo yment pro vides high a v ailabilit y voice messaging through the two serv ers that r un the same versi ons of Unity Connec tion.
4-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Note Cluster conf iguration is not suppo rted with Cisco Unif ied Communications Manager Business Edition 5000.
4-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster T able 4-1 Server A.
4-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Stopping All Ports from Taking New Calls Follo w the steps in this section to stop al l the ports on a serv er from taking an y ne w calls.
4-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster Step 3 On the Cluste r Manageme nt page, under Port Manager, in the Change Po rt Status column, select Stop T aking Calls for the server .
4-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster T able 4-2 Server Sta.
4-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster Changing Server Status in a Cluster and its Effects The Unity Connection cl uster status can be changed either automatically or manually .
4-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Step 3 On the Cluster Management page, from th e Ser ver Manag er menu, in the Change Server St atus column of the serv er with Second ary status, select Make Primary .
4-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster Step 4 When prompted to confirm the cha nge in the serv er status, select OK .
4-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Effect of Stopping a Critical Se rvice on a Unity Connection Cluster Critical services are necessary for the normal func tioning of the U nity Connec tion system.
4-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Understanding Cluster in Detail Step 5 On the server wi th Secondary status (the one you want to shut do wn), change the status: a.
4-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Understanding Cluster in Detail How a Unity Connection Cluste.
4-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Understanding Cluster in Detail av ailable.
4-14 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Understanding Cluster in Detail.
CH A P T E R 5-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 5 Maintaining Cisco Unity Connection Server This chapter e xplains follo wing procedures that can be performed on a Cisco Uni ty Connection ser ver • Migrating a Physical Serv er to a V irtual Machine, pag e 5-1 • Migrating from Ci sco Unity 4.
5-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Migrating a Physical Server to a Virtual Machine Replacing a P.
5-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Migrating a Physical Server to a Virtua l Machine • T ime zone • NTP server • DHCP settings • Primary DNS settings • SMTP hostname • X.
5-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Migrating from Cisco Unity 4.x and Later to Unity Connection 7.x an d Later b. In the Node field, select the subscriber serv er and select Start P olling .
5-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Replacing the Non-Functio nal Server Step 4 If you want to use .
5-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Changing the IP Add ress or Hostname of a Unity Connection Ser.
5-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Changing the IP Ad dress or Host name of a Unity Connection Server • If the v alue of the Hostname/IP Address column is an IP address, the server is defined by an IP address.
5-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Changing the IP Add ress or Hostname of a Unity Connection Ser.
5-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Adding or Removing Un ity Connection Language s c. Specify an alternate h ostname for the serv er by running the set web-security CLI command.
5-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Adding or Removing Unity Con nection Languages a. Sign in as a re gistered user on the follo wing Cisco.com link: http://tools.
5-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Adding or Removing Un ity Connection Language s Installing Uni.
5-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Adding or Removing Unity Con nection Languages To Install Uni.
5-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Adding or Removing Un ity Connection Language s c. In the Critical S ervices menu, in the Connection Conversation Manager ro w , select Start .
5-14 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Adding or Removing Unity Con nection Languages.
CH A P T E R 6-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 6 Managing Licenses Cisco Unity Connection licenses are required to use v arious features supported with the product.
6-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Licenses in Unity Con nection Cl uster The system operates on demo licenses that expire in 60 days. Unity Connecti on must be conne cted to the PLM se rver to install sufficient feat ure licenses before the licenses e xpire.
6-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Migrating Licenses • Migrating Licenses from Cisco Unit y , page 6-3 • Migrating Licenses from U nity Connecti on 8.
6-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Viewing Reports fo r Licenses Step 3 Enter the CL I credential s and select OK . Step 4 Brow se to the backup location for e xporting th e legac y license data in the Backup Destination tab .
6-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses License Parameters for Unity Connec tion Features Step 3 On the Licenses page, from the Status menu, the v alue of the Last Connectivity Time of Unity Connection with t he PLM serv er is displayed.
6-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses License Pa rameters for Unity Co nnection Feat ures License Parameter Feature Description CUC_BasicMessaging T otal number of voicemai l users.
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Cisco Systems 10.xをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはCisco Systems 10.xの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Cisco Systems 10.xの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Cisco Systems 10.xで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Cisco Systems 10.xを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はCisco Systems 10.xの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Cisco Systems 10.xに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちCisco Systems 10.xデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。