Cisco Systemsメーカー7965Gの使用説明書/サービス説明書
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GPickUp Answer a call that is r inging in another group or on another line iDivert Divert or redirect a c all to a voice message syste m Joi n Join together existing calls to create a conference Links.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Un.
iv OL-15896-01 Using Hold and Resume 25 Using Mute 26 Switching Betwe en Multiple Call s 27 Switching an In-Progre ss Call to Another Phone 27 Viewing Multiple Calls 27 Transferring Calls 28 Sending a.
Cisco Unified IP Phone 7965G and 7 945G Phone Gu ide for Cisco Unified Co mmunications Manager 7.0 v Prioritizing Critical Calls 47 Using Cisco Extension Mobility 49 Managing Business Calls Using a Si.
vi OL-15896-01 Understanding Additiona l Configuration Options 79 Troubleshootin g Your Phone 82 General Troubleshooting 82 Viewing Phone Admin istration Data 83 Using the Quality Reporting Tool 83 Ci.
Cisco Unified IP Phone 7965G and 7 945G Phone Gu ide for Cisco Unified Co mmunications Manager 7.0 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone.
2 OL-15896-01 Finding Additional Information Y ou can access the most current Cisco Unified IP P hone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod ucts_user_guide_list.html Y ou can access the Cisco website at this URL: http://www.
Cisco Unified IP Phone 7965G and 7 945G Phone Gu ide for Cisco Unified Co mmunications Manager 7.0 3 Using External Devices The following information applies when you use exte rnal devices with the Ci.
4 OL-15896-01 Connecting Your Phone Y our system a dministrator will likely connect your new C isco Unified IP Phone to the corporate IP telephony network.
Cisco Unified IP Phone 7965G and 7 945G Phone Gu ide for Cisco Unified Co mmunications Manager 7.0 5 Removing the Hoo kswitch Clip (Required) Before you use your phone, remo ve the hookswitch clip from the crad le area. W ith the clip removed, t he hookswitch lifts sli ghtly when you pick up the handset.
6 OL-15896-01 Adjusting the Footstand (Optional) T o change the angle of the pho ne base, adjust the footstand while pressing the footsta nd button. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support).
Cisco Unified IP Phone 7965G and 7 945G Phone Gu ide for Cisco Unified Co mmunications Manager 7.0 7 For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following U RL: http://www.
8 OL-15896-01 An Overview of Your Phone Y our Cisco Unified IP Phone is a full-feature tele phone that provides voice co mmunication over the same data network that your computer uses, allowi ng you to place and receive phone ca lls, put calls on hold, transfer calls, make conference calls, and so on.
Cisco Unified IP Phone 7965G and 7 945G Phone Gu ide for Cisco Unified Co mmunications Manager 7.0 9 Cisco Unified IP Phone 7965G 1 16 2 4 5 7 9 6 8 10 11 12 13 14 15 186422 17 3.
10 OL-15896-01 Cisco Unified IP Phone 7945G 186421 4 3 5 6 7 9 10 11 12 13 14 15 16 12 8 1 17.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 11 Item Description For more information, see... 1 Programmable buttons Depending on configuration, p.
12 OL-15896-01 6 Help button Activates the Help menu. Accessing the Help Sy stem on Your Phone, page 17 7 Settings button Opens/closes the Settings menu. Use it to change phone screen and ring settings. Changing Phone Setti ngs, page 55 8 Services button Opens/closes the Services menu .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 13 Understanding Lines and Calls T o avoid confusion abou t lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you.
14 OL-15896-01 Encrypted call See Making and Receiving Secure Calls, page 46 . BLF- monitored line is idle See Using BLF to Determine a Line S tate, page 45 . BLF- monitored line is in-use See Using BLF to Determine a Line S tate, page 45 . BLF- monitored line is ringing (BLF Pickup) See Using BLF to Determine a Line S tate, page 45 .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 15 Understanding Phone Screen Features This is what your ma in phone screen might look lik e wi th active calls and seve ral feature menus open. 1 Primary phone line Displays the phone number (directory num ber) for your primary phone line.
16 OL-15896-01 Choosing Phone Screen Items There are two way s to choose it ems on your ph one’ s screen. Cleaning and Maintaining the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, as they can contaminate phone components and cause failures.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 17 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help S ystem on Your Phone Y our phone pro vides a comprehensive online help sy stem.
18 OL-15896-01 Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or might work differently on yo ur phone. Contact your support desk or system administrator for information about feature operation or availability .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 19 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ).
20 OL-15896-01 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and serv ic es. Feature availability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 21 Tips • You can dial on-hook, without a dia l tone (pre-dial). T o pre-dial, enter a number , then go off-hook by lifting the handset or by pressing Dial , , or .
22 OL-15896-01 Use CallBack to recei ve notification when a busy or ringing extension is available 1. Press CallBack while listening to the busy tone or ring soun d.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 23 Answering a Call Y ou can answer a ca ll by simply lifting the handset, or you can use other options i f they are available on your phone.
24 OL-15896-01 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Answer using call waiting Press Answer . Using Hold and Resume, page 25 Send a call to a vo ice message system Press iDivert .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 25 Ending a Call T o end a call, hang up. Here are some more d etails.
26 OL-15896-01 Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a re verting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 27 Switching Between Multiple Calls Y ou can switch between multiple ca lls on one or more lines. If the call that you want to switch to is not automatically highlighted, scroll to it.
28 OL-15896-01 In standard viewing mode, y our phone displ ays calls as follows fo r the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 29 Tips • If your phone has on-hook transfer enabled, complete th e call by hanging up. • If on-hook transfer is not enabled on your p hone, hanging up without pressing Tr a n s f e r again places the call on hold.
30 OL-15896-01 Tip If your phone displays a menu th at disappears be fore you make your selection, you can press iDivert again to re-display the menu. Y ou can also ask your system administrator to con fig ur e a lo nge r t im eo ut value.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 31 • Y ou can forward your calls to a trad itional analog phone or to another IP p hone, although your system administrator might restri ct the call fo rwarding feature to numbers within your company .
32 OL-15896-01 Making Conference Calls Y our Cisco Unified IP Phone allows you to talk si multaneously with multiple parties in a conference call. Using Conference Features Y ou can crea te a conference in various ways, de pe nding on your needs and the features that are available on your phone.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 33 Using Conference Conference allows you to call each particip ant. Con ference is available on most phones. If you want to... Then... Create a conference 1.
34 OL-15896-01 Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then p ress Join to complete the action.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 35 Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number . Tip If you call a secure M eet-Me conf erence number from a non-secure phone, your phone displays the message, “Device Not Authorized .
36 OL-15896-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows y ou to start or join a conference by calling the conference number .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 37 Tip If you call a secure M eet-Me conf erence number from a non-secure phone, your phone displays the message, “Device Not Authorized .” For more information, see Making and Re ceiving Secure Ca lls, page 46 .
38 OL-15896-01 If you want to... Then... Place an intercom call to a preconfigured intercom target Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Place an intercom call to any intercom number Press (an intercom line).
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 39 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might conf igure for your phone depending on your call-handling needs and work environment.
40 OL-15896-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redi recting the call to your phone. Y ou mig ht use Call PickUp if you share call-handling tasks with coworkers.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 41 • Depending on how your ph one is configured, you mi ght receive an audio and/or v isual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Dete rmi ne a Line State, page 45 .
42 OL-15896-01 • Y our system administrator can assign Directed Call Park buttons to availa ble line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module).
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 43 Sharing Call Information and Barging Phones that share a line e ach display information about calls that are placed and received on the sha red line.
44 OL-15896-01 Using Barge Features The table below describes how to use barge features to add yourself to a ca ll on a shared line. Tips • When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 45 Tips • If the phone that shares your line h as Privacy en abled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to a ll shared lines on your phone.
46 OL-15896-01 Tips • Y our phone might play an audible indica tor to alert you when a ca ll is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers th e oldest ringing call first (i f the line that you are monitoring has more than one ringing call).
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 47 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more information, ask y our system administrato r .
48 OL-15896-01 Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lo wer priority call wh ile accepting a higher priority call that is sent to your phone .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 49 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own.
50 OL-15896-01 Tips • When calling Mobile V oice Access, you must ente r the number you ar e calling and your PIN if an y of the follo wing are true: – The number you are calling from i s not one of your remote dest inations. – The number is blocke d by you or you r carrier (shown as “Unkno wn Number”).
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 51 – The number is not accurately matched in the Cisco Unified Communica ti ons Manager database; f.
52 OL-15896-01 Using a Handset, Headset, and Speakerphone Y ou can use yo ur phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its crad le and other audio devices are not i n use.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 53 Using a Wireless Headset Refer to the wireless headset documentation for info rmation about using the w i reless headset’ s remote features.
54 OL-15896-01 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our sy stem administrator configures AutoAnswer to use either the speakerp hone or a headset.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 55 Changing Phone Settings Y ou can personalize y our Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.
56 OL-15896-01 Customizing the Phone Screen Y ou can adjust the characteristics of the phone screen. If you want to... Then... Change the phone screen brightness 1. Choose > User Preferences > Brightness . 2. T o make adjustments, pres s Up , Down or .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 57 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button .
58 OL-15896-01 Tips • (SCCP and SIP phones) Y our pho ne might be set up for i nternational call logging, wh ich is indicated by a “+” symbol on the call log s, redial , or call directory entries. See your system administrator for more information.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 59 – The second logged entry is the name/number o f the first completed call of a multiparty call received on your phone.
60 OL-15896-01 Tip Use the numbers on your keypad to enter characte rs on your phon e screen. Use the Navigation button on your phone to mov e between input fields. Using Personal Direct ory on Your Phone The Personal Directory feature set contains your Perso nal Address Book (P AB) and Fast Dials.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 61 Add a new P AB entry 1. Access Personal Direc tory , then choose Personal Address Book . 2. Access the Search page by choosing Submit . (Y ou do not need to input search information first.
62 OL-15896-01 Tips • Y our system administrator can pro vide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 63 Accessing Voice Messages T o access voice messages , use the Messages button . Note Y our com pany determines th e voice messag e service that your phone system use s.
64 OL-15896-01 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that can sh are information with other network devices in your company , including your personal computer .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 65 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in.
66 OL-15896-01 Delete a P AB entry 1. Search for a P AB e ntry . 2. Select one or more entries. 3. Click Delete Selected . Assign a line button for P AB Note Before you can assign a line button for P AB, your system administrator must configure th e phone to display services.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 67 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in.
68 OL-15896-01 Tips • Y ou can create up to 5 00 Fast Dial and P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry . Such Fa st Dial entries are labeled “raw” in the User Options web pages a nd do not display a confi gurable text label.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 69 Note For help using speed-dial features, see Speed Dialing, page 39 . Ti p Y ou can set up a speed-dial button for each programmable button on your phone that is not reserved as line button.
70 OL-15896-01 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listings). Y ou must first subs cribe to a phone service before accessing it on your phone.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 71 Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Service URL .
72 OL-15896-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Tip Y our PIN an d password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility o r Personal Directory on your p hone.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 73 If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu.
74 OL-15896-01 Change the audible voice message in dicator setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than one director y number (line) assigned to your phone, choose a line from the Line drop-down menu.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 75 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile a nd other phones that you want to use to make and receive calls using the same direct ory numbers as your d esk phone.
76 OL-15896-01 Add a new remote destination 1. Choose User Options > Mobi lity Settings > Remote Destinations . 2. Click Add New . 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 77 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on yo ur Ci sco Unified IP Phone to directory contacts by clicking items in a web browser .
78 OL-15896-01 Log out of W ebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDia ler preferences Access the Preferenc es page. The Preferences page appears the first time that you use W ebDiale r (after you click the number that you want to dial.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 79 Understanding Additional Configuration Options Y our system a dministrator can configure your ph one to use specific button and softkey templates along with special services and fea tures, if appropri ate.
80 OL-15896-01 W ork with (or work as) an administrative assistant Consider using: • Cisco Unified Communicatio ns Manager Assistant • A shared line See: • Using a Shared Line, page 42 • Cisco Unified Communications Manager Assistant User Guide W ant to use one extension for several phones Request a shared line.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 81 Determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your ph one Ask your administrator to set up the Busy Lamp Field (BLF) feature for your phone.
82 OL-15896-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator .
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 83 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your phone for troubleshooting purposes.
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Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 85 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period.
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Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 87 Index A Abbreviated Dialing 39, 68 access li sts creating 75 setting up 75 Address Book Synchroniz.
88 OL-15896-01 icons for 13 maximum per line 13 multiple parties o n 32 multiple , switch ing betw een 27 muting 26 parking 41 placing 20, 21 prevent barging of 44 prioritizing 47 redirecting while ri.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 89 encrypted calls 46 ending a call, options for 25 Extension Mobility 49 F FAC 22, 82 Fast Dials con.
90 OL-15896-01 K keypad 12 L language (locale) settings 72 line buttons 11 lines and call forwarding 72 and call states 13 and using BLF 45 buttons for 11 description of 13 icons for 13 number of call.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 91 on-hook dialing 21 online help, using 17 P PAB using from web page 65 using on phone 60 password, .
92 OL-15896-01 sleep mode 16 secure calls 46 secure conferences 36 security, for calls 46 Select bu tton 12 services button 12 services, subscribing to 70 settings button 12 settings, customizing 55 s.
Cisco Unified IP Phone 7965G and 7 945G Phone Guid e for Cisco Unified Commu nications Manager 7.0 93 for phone ringer 55 volume button 12 W warnings, safety 2 web-based services configuring 64 see al.
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デバイスCisco Systems 7965Gの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Cisco Systems 7965Gをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはCisco Systems 7965Gの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Cisco Systems 7965Gの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Cisco Systems 7965Gで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Cisco Systems 7965Gを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はCisco Systems 7965Gの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Cisco Systems 7965Gに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちCisco Systems 7965Gデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。