Dellメーカー2500の使用説明書/サービス説明書
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Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions RunningtheDell™Diagnostics Tro.
Back to Contents Page Jumpers and Connectors Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Jumpers — AGeneralExplanation System Board Jum.
Table A - 1. System - Board Jumper Settings System Board Connectors See Figure6 - 1 and Table6 - 1 for the location and description of system board connectors. SCSI Backplane Board Connectors FigureA - 3 shows the location of the connectors on the back of the SCSI backplane board.
Interposer Board Connectors FigureA - 4 shows the connectors and sockets located on the interposer board. Figure A - 4. Connectors on the Interposer Board Disabling a Forgotten Pass.
6. Repeat step 1. 7. Install the jumper plug on the PASSWD jumper. 8. Replace the right - side computer cover, and then reconnect the computer and peripherals to their electrical outlets and turn them on. 9. Assign a new system and/or setup password.
Back to Contents Page Abbreviations and Acronyms Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide The following list defines or identifies technical terms, abbreviations, and acronyms used in Dell user documents.
C Celsius CCFT cold cathode fluorescent tube CD compact disc CD - ROM compact disc read - only memory CGA color graphics adapter cm centimeter(s) CMOS complementary metal - oxide semiconductor C.
Deutsche Industrie Norm DIP dual in - line package DMA direct memory access DOC Department of Communications (in Canada) dpi dots per inch DRAC DellOpenManage™RemoteAssistantCard DRAM dy.
electrostatic discharge ESDI enhanced small - device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission FIFO first - in first - out f.
identification IDE integrated drive electronics IRQ interrupt request ISA Industry - Standard Architecture JEIDA Japanese Electronic Industry Development Association K kilo - (1024) KB kilobyte(s) KB/.
LVD low voltage differential m meter(s) mA milliampere(s) mAh milliampere - hour(s) MB megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA mo.
NiMH nickel - metal hydride NMI nonmaskable interrupt NNM Network Node Manager ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random - access memory OS/2 ® Operating System/2 OTP one - time p.
RAID redundant arrays of independent disks RAM random - access memory RAMDAC random - access memory digital - to - analog converter RCU Resource Configuration Utility REN ringer equivalence number RFI.
SRAM static random - access memory SSU system setup utility SVGA super video graphics array TFT thin film transistor tpi tracks per inch TSR terminate - and - stay - resident UMB upper memory block UP.
watt - hour(s) X XMM extended memory manager XMS eXtended Memory Specification Z ZIF zero insertion force Back to Contents Page .
Back to Contents Page Introduction Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Other Documents You May Need Getting Help Safety, Regulat.
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Back to Contents Page Indicators, Messages, and Codes Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them.
Back - Panel Features Figure2 - 3 shows the back - panel features of the non - redundant AC power version of the system. Figure 2 - 3. Back - Panel Features SCSI Hard - Disk Drive Indicator Cod.
Table2 - 1 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in the system. For example, in the event of a hard - disk drive failure, the "drive failed" pattern appears.
Table 2 - 2.PowerSupplyIndicatorPatterns System Messages System messages alert you to a possible operating system problem or to a conflict between the software and hardware. Table2 - 3 lists the system error messages that can occur and the probable cause for each message.
assistance. Bad command or file name Command entered does not exist, is faulty, or is not in pathname specified. Faulty command and syntax, or incorrect filename. Bad error - correction code(ECC) on disk read Controller has failed Faulty diskette/CD - ROM subsystem or hard - disk drive subsystem (defective system board) Replace the system board.
Invalid CPU speed detected Microprocessor not supported by system Install a correct version of the microprocessor in the specified microprocessor connector. See " Adding or Replacing a Microprocessor "in"InstallingSystemBoardOptions.
Reset failed Improperly connected diskette/CD - ROM, hard - disk drive, or power cable Check that the diskette drive/CD - ROM drive unit is seated properly against the interposer board on the peripheral cage. See " Installing Drives ." Reinstall the hard - disk drive.
System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem.
Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette, as a way to protect against inadvertently erasing or writing over the data.
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Back to Contents Page Finding Software Solutions Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Installing and Configuring Software Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing.
monitor may require a special screen driver program that expects a certain kind of video mode or monitor. In such cases, you may have to develop an alternate method of running that particular program — by creating a start - up file made especially for that program, for example.
Back to Contents Page RunningtheDell™Diagnostics Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Unlike many diagnostic programs, the Dell Diagnostics helps you check the system's hardware without any additional equipment and without destroying any data.
If the system fails to boot, see " Getting Help ," for instructions on obtaining technical assistance. When you start the diagnostics a message is displayed telling you that the diagnostics is loading. The Diagnostics menu appears. The menu allows you to run all or specific diagnostic tests or to exit the Dell Diagnostics.
Most of the device groups consist of several devices. Use the Devices option to select individual devices within the device group(s). When you select Devices , the following options are displayed: Run Tests , Tests , Select , Parameters , and Help . Table4 - 1 lists all of the possible values for each option.
Back to Contents Page Troubleshooting Your System Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide If your system is not working as expected, begin troubleshooting using the procedures in this section.
4. Is the monitor working properly? See " Troubleshooting the Video Subsystem ." 5. Is the keyboard working properly? See " Troubleshooting the Keyboard ." 6. Are the mouse and printer working properly? See " Troubleshooting the Basic I/O Functions .
The front bezel has status and attention indicators. Swinging the front bezel open provides access to the power switch, diskette drive, CD - ROM drive, hard - disk drive (s), and power supplies. You must open or remove the front bezel and remove the system cover to gain access to internal components.
Replacing the System Cover 1. Check that no tools or parts are left inside the system. 2. Fit the cover over the sides of the chassis, and slide the cover forward. 3. Secure the cover with the three thumbscrews. 4. Close the front bezel.
2. Press and release each key on the keyboard. If the keyboard and its cable appear to be free of physical damage, and the keys work, go to step 4. If the keyboard or its cable are damaged, continue to step 3. 3. Swap the faulty keyboard with a working keyboard.
4. Swap the interface cable with a known working cable. If the problem is resolved, the interface cable must be replaced. See " Getting Help ," for instructions on obtaining technical assistance. 5. Turn off the system and the serial device, and swap the device with a comparable device.
l NIC cannot communicate with net Action 1. Enter the System Setup program and confirm that the NIC is enabled. See "Using the System Setup Program" in the User's Guide for instructions. 2. Check the two indicators on the left and right corners of the NIC connector on the system's back - panel (see Figure5 - 4 ).
hot - pluggable redundant power supplies that are front loadable and slide into connectors mounted on the the PDB. When this option is installed, the PDB will provide power to the system board, SCSI backplane board, and internal peripherals.
Troubleshooting the System Battery Problem l Error message shows problem with the battery l System setup program loses the system configuration information l System date and time will not stay current Action 1. Check the connection of the coin cell battery to the system board.
Figure 5 - 6.RemovingaCoolingFan 4. Reseat the fan in its compartment. Ensure that the fan connector is firmly seated. 5. If the problem is not resolved, insert a replacement cooling fan. 6. If the replacement fan does not operate, one of the fan bay connectors is faulty.
Repeat steps 8 and 9, and steps 11 through 13. 15. Repeat step 14 for each of the remaining expansion cards. If you have reinstalled all of the expansion cards and the system memory tests are still failing, see " Getting Help ," for information on obtaining technical assistance.
Troubleshooting the Video Subsystem Problem l Monitor not operating l Monitor interface cable not connected correctly or is faulty l Video logic problems Action 1. Check the system and power connections to the monitor. 2. Run the video tests in the Dell Diagnostics.
1. Enter the system setup program, and verify that the system is configured correctly. See "Using the System Setup Program" in the User's Guide for instructions. 2. Run the diskette drive tests in the Dell Diagnostics to see whether the diskette drive now works correctly.
l Tape drive online indicator fails to light after operating system installs Action 1. Remove the tape that was in use when the problem occurred and replace it with a tape that you know is not defective. 2. Verify that any required SCSI device drivers are installed on the hard - disk drive and are configured correctly.
6. Check the SCSI cable connections inside the system: a. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. b. Remove the system cover. c. Check the SCSI cable connection to the SCSI host adapter.
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Back to Contents Page Installing System Board Options Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide This section describes how to install the following options.
Removing and Replacing Fan Assemblies There are two fan assemblies containing two individual fans. One assembly is located near the SCSI backplane board.
2. Place the fan assembly in the hinge bracket and swing the fan assembly down until the release lever snaps into place. 3. Replace the system cover. 4. Close the front bezel. Removing the Back Fan Assembly 1. Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System").
To replace a fan: 1. Lower the fan into the fan assembly until the fan snaps into position. 2. Replace the system cover. 3. Close the front bezel. Expansion Cards Expansion cards are installed on the system board (see Figure6 - 1 ).
9. When the card is seated in the connector and the card - mounting bracket is aligned with the brackets on either side of it, close the expansion - card latch. 10. Connect any cables that should be attached to the card. See the documentation that came with the card for information about its cable connections.
3. Loosen the two thumbscrews securing the cooling shroud to the system (see Figure6 - 6 ). Figure 6 - 6. Removing and Installing the Cooling Shroud 4. Rotate the cooling shroud up and lift to clear the rear cooling fan assembly and chassis (see Figure6 - 7 ).
2. Remove the power supply by grasping the power supply handle, pressing down on the release lever, and pulling the power supply straight out to clear the chassis (see Figure6 - 8 ). Figure 6 - 8. Removing and Installing the Power Supply 3.
Table6 - 2 illustrates several sample memory configurations based on these guidelines. Table 6 - 2.SampleMemoryModuleConfigurations Performing a Memory Upgrade 1. Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System").
Press <F1> to continue; <F2> to enter System Setup 8. Press <F2> to enter the System Setup program, and check the System Memory setting in the system data box on the System Setup screens. The system should have already changed the value in the System Memory setting to reflect the newly installed memory.
2. Remove the system cover. 3. Remove the cooling shroud (see " Removing the Cooling Shroud "). 4. Locate the memory module sockets in which you will remove memory modules. Figure6 - 9 shows the order of the memory module sockets.
Figure 6 - 12. Securing Clip 6. Remove the heat sink. 7. Pull the socket release lever straight up until the microprocessor is released (see Figure6 - 13 ). 8. Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor.
trianglepointstowardpin1,whichisalsouniquelyidentifiedbyasquarepad. Figure 6 - 14. Pin - 1 Identification 11. Install the microprocessor in the socket (see Figure6 - 15 ). If the release lever on the microprocessor socket is not all the way up, move it to that position now.
14. Hook the end of the clip without the heat - sink latch to the tab on the edge of the socket facing the front of the system. 15. Push down and pivot the heat - sink latch until the hole on the clip latches onto the ZIF socket tab. 16. If you are adding a second microprocessor, place the VRM in the socket (see Figure6 - 17 ).
ALERT! Bezel was previously removed. 24. Enter the System Setup program, and confirm that the top line in the system data area correctly identifies the installed processor(s). See "Using the System Setup Program" in your User's Guide .
Insert the hardware key into the socket and secure the key with the latches on each end of the socket (see Figure6 - 19 ). Figure 6 - 19. Installing the RAID Key 8. Install the RAID battery (see " Installing the RAID Battery ").
Replacing the System Battery The system battery maintains system configuration, date, and time information in a special section of memory when you turn off the system.
1. Enter the System Setup program and, if possible, make a printed copy of the System Setup screens. See "Using the System Setup Program," in the User's Guide for instructions. 2. Shut down the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Back to Contents Page Installing Drives Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Your system features an internal drive bay that contains up to six SCSI hard - disk drives.
3. Align the tabs on side of the peripheral bay with the locking slots in the chassis and slide the peripheral bay forward. 4. Tighten the thumbscrew securing the peripheral bay to the chassis (see Figure7 - 1 ).
From the inside of the chassis, push outwards on the center of the insert to remove the insert from the chassis. 7. Remove the peripheral bay (see " Removing the Peripheral Bay "). 8. Slide the new drive into the peripheral bay until the holes in the peripheral bay and the drive line up.
system board. Route the SCSI cable along the top of the cooling shroud. 14. Check all cable connections that may have been loosened during this procedure. Arrange cables so that they will not catch on the system cover or block the airflow of the fans or cooling vents.
Refer to the following guidelines when you configure the SCSI drive: l Disable termination on the drive. The SCSI backplane board provides termination for the SCSI bus. l Set the SCSI ID on all drives to 0. All SCSI ID numbers for the drives are set by the SCSI backplane board.
for removal. 3. Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System"). 4. Open the drive carrier handle to release the carrier. 5. Slide the carrier toward you until it is free of the drive bay.
3. Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System"). 4. Remove the system cover. 5. The daughter card fits between the sides of a card guide on the top of the drive bay. To install the card in the card guide: a.
Back to Contents Page Getting Help Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Help Overview Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer.
l Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) l Electronic Information Service info@dell.
4. Include any accessories that belong with the item(s) being returned (such as power cables, software diskettes, and guides) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses.
NOTE: Toll - free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally) — in other words, when your call originates in the same country you are calling.
Sales (Major Accounts) tollfree:1 - 800- 387- 5755 TechFax tollfree:1 - 800- 950- 1329 Chile (Santiago) Country Code: 56 City Code: 2 Sales, Customer Support, and Technical Support toll.
Website: http://support.euro.dell.com E - mail: web_fr_tech@dell.com Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Technical Support 06103766 - 7200 Techni.
Faxbox Service 044556 - 3490 Switchboard 044556 - 4300 Website: http://support.jp.dell.com Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 Technical Support toll.
E - mail: tech_nl@dell.com New Zealand International Access Code: 00 Country Code: 64 Home and Small Business 0800446255 Government and Business 0800444617 Sales 0800441567 Fax 0.
Customer Care 902118546 Switchboard 917229200 Fax 917229583 Website: http://support.euro.dell.com E - mail: web_esp_tech@dell.
Back to Contents Page Numbers) Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions): Customer Service and T.
Back to Contents Page Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Notes, Notices, Cautions, and Warnings Notes, Notices, Cautions, and Warnings Back to Contents Page NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Figures Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Figure2 - 1. Bezel Indicators Figure2 - 2. Front - Panel Features Figure2 - 3. Back - Panel Features Figure2 - 4. Hard - Disk Drive Indicators Figure2 - 5.
Back to Contents Page Tables Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Table 2 - 1. SCSI Hard - Disk Drive Indicator Patterns Table 2 - 2. Power Supply Indicator Patterns Table 2 - 3. System Messages Table 2 - 4.
デバイスDell 2500の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Dell 2500をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはDell 2500の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Dell 2500の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Dell 2500で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Dell 2500を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はDell 2500の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Dell 2500に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちDell 2500デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。