EatonメーカーNetwork Card-MSの使用説明書/サービス説明書
ページ先へ移動 of 89
Eaton ® Network Card-MS User’s Guide.
Class B EMC Statements FCC Part 15 Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable pro tection against harmful interference in a residenti al installation.
Special Symbols The following are examples of sy mbol s used on the UPS or accessories to alert you to important information: RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol.
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality i T able of Contents 1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T able of Contents Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality ii Environmental Monitoring Probe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Environment Status .
T able of Contents Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality iii 8 SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 1 Chapter 1 Introduction The Eaton ® Network Card-MS works with Ea ton UPS Management Software to monitor, manage.
Introduction Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 2 - Chinese Simplified - Japanese -K o r e a n - Chinese T raditional - Russian -C z e c h l Online H.
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 3 Chapter 2 Getting Started This chapter explains: l Unpac king the card l Inst alling and connecti ng the card l .
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 4 Card Details Figure 2. Network Card-MS Details T able 1.
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 5 Card Defaults Table 2 lists the Network Ca rd-MS default parameters.
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 6 Installing the Card The Network Card-MS can be installed in any Eaton UPS equipped with a communication bay without turnin g off the UPS or disconnecting the load.
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 7 Installing the Opti onal Enviro nmental Monitoring Probe The EMP is available as an option. The EMP allows remote monitoring of the UPS’s envi ronment through regu lar measurements of temperature and humidity through two external contacts.
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 8 2. Plug the other end of the serial cable into the serial COM port on the computer . 3. Connect an active Ethernet cable (not supplied ) to the Ethernet port on the Network Card-MS (see Figure 5).
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 9 Configuring the Card To configure the card: 1 . V erify that the serial cable (supplied ) is connected to the card’ s Settings/Sensor port and th e computer ’ s COM port.
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 10 6. Enter admin . The main menu displa ys (see Figure 8). Figure 8. Network Card-MS Main Menu Configuring the Netw ork With a DHCP Server The card automatically collect s the IP parameters from the server by default.
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 11 2. T ype 1 and press Enter . T he card display s the set tings supplied by the ser ver (see Figure 1 0). Figure 10. Network Configuration Menu 3. R ecord the IP ad dress.
Getting Started Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 12 2. F ollow the instr uctions and enter the static IP parameters. W ait until Done displays, indicating that the IP parameters ha ve been sa ved. 3.
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 13 Chapter 3 Configuring the Card This chapter explains: l Navigating the card’ s W eb page l Understanding UP S.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 14 Logging In By default, the user name and password are both admin (see Figure 14). Figure 14. Login Window Both the user name and password fields accept a maximum of ten characters.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 15 To access Help: 1 . Clic k Help . The Help page opens (see Figure 1 5). 2. Select a Help topic from the menu bar . T he corresponding Help content display s on the right.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 16 UPS Properties Essential information about the UPS status is availa ble on the UPS Pro perties page (see Figure 16), which refreshes automatically every ten se conds.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 17 UPS Measurements Detail Place the cursor over an elemen t in the diagram to display the UPS measurements de tail (see Figure 17). These measurements are available for Normal mode, Battery mode, and Bypass mode.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 18 T able 4. Operating Mode Diagrams Operating Mode Diagram UPS with Aut omatic Bypass UPS with Automatic and Manual Bypass UPS without Automatic Bypass NO TE If communication with the UPS is lost, all diagrams appear gray .
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 19 Table 5 lists all the e lements that can appear in a UPS operating mode diagram.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 20 DC to AC Converter Input Flow Yellow Energy flow present Gray No energy flow DC to AC Conv.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 21 AC Manual Bypass Flow Yellow Energy flow present Gray No energy flow AC Manual Bypass Stat.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 22 UPS Status List Select an item from the UPS Status list to view specif ic information about the UPS (see Figure 18). Table 6 lists the UPS status items available.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 23 l Battery load level : Remaining bat ter y c harge (in percent).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 24 T able 8. Security Levels Icon Level Red Critical Yellow W arning Gray Unknown T able 9.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 25 Positive DC bus too high Positive DC bus OK Negative DC bus too low Negative DC bus OK Pos.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 26 View UPS and Card Information Select About Your UPS from the UPS Status list to display information about the UPS and the card (see Figure 20).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 27 UPS Control Select UPS Control from the menu bar to open the UPS Control page (see Figure 21).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 28 l Delayed, safe power down & reboot: This is the same switc h of f and then on sequence as for the Safe power down & reboot command , but postponed by the number of seconds programmed in the Off Delay parameter .
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 29 Shutdown Parameters Select Shutdown Parameters from the menu bar to view and co nfigure UPS operating p arameters in battery mode and for power restorat ion (see Figure 23).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 30 UPS Shutdown (Master) l Shutdown if Remaining time under: V alues are 0 to 99999 seco nds (180 b y default). This v alue is the minimum remaining bac kup time before the shutdown sequence is launc hed.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 31 Measurements Select Measurements from the menu bar to view the measurements for a single-phase UPS (see Figure 24).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 32 Event Log Select Event Log from the menu bar to view logged eve nts (see Figure 25). The card can save up to 435 events. When this threshold is exceeded, the system delete s the oldest event when a new one occurs.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 33 Figure 26. System Log Page Notification E-Mail Notificat ion The card can redirect UPS alarms to an e-mail server to distribute information to the appropriate recipients.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 34 Select Email Notification from the menu bar to configure e-mail recipients (see Figure 27).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 35 l Te s t : Enables you to send an e-mail message to the recipient immediately .
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 36 l Message text: Allo ws a maximum of 255 c haracters.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 37 Network Settings Select Network from the menu bar to con figure the network para meters of the card and authorize th e remote upgrade of the embedded system (see Figure 30).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 38 l IPv6 A uto Config Enabled: A uthorizes (c hoose ’Enabled’) the car d to obtain config uration of IPv6 parameters from an IPv6 router . In this case , no IPv6 parameters are edit able.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 39 System Settings Select System from the menu bar to cust omize the informatio n that displays on the UPS Properties page (see “UPS Properties” on page 16).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 40 Notified Applications Use the Notified Applications page to: l Display network management system (NMS) applicati ons set to receive notifications from the card.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 41 l Configuration: Indicates the source of the Shutdown duration (sec) and Shutdown after (min) values: - Local (application). - Central (card).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 42 Figure 33 shows an example of the Network Manageme nt System page.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 43 To view and modify Central Shutdown Configuration parameters: 1 . Select Notified Applications from the menu bar . T he Notified Applications page opens.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 44 Figure 35. Access Control Page Configurable access control settings are: l Enter New Manager Login: T he login user name. This text field ( limited to t en c haracters) enables secure access and modification of pages.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 45 l T elnet access: T his parameter enables or disables access to the setting parameters interf ace using a T elnet/SSH/CLI connection.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 46 l SNMP V ersion: This field allo ws the user to select the SN MP protocol version: {Disabled, V1, V3 are supported by the card}.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 47 Date and T ime You can set the card’s date and time manually or set it to synchronize with the NTP server from the Setting Time page (see Figure 37).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 48 The time is updated ev er y five hours to minimize any time drif t. After two a t tempts, if the NTP server is not accessible, the card shif ts to manua l mode.
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 49 Environment Status The Environment Status page displays the status of the optional EMP (see Figure 38). Figure 38. Environment Status Page Temperature and humidity measure ments are disp layed in a graduated bar (see Figure 39).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 50 Environment Settings On the Environment Settings page, you can set the temper ature and humidity thresholds that trigger a notification and a graceful shutdown of the protected systems (see Figure 40).
Configuring the Card Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 51 l High threshold (humidity): If the humidity exceeds the set threshold, a notification is triggered if enabled.
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 52 Chapter 4 Using the T elnet/SSH/CLI Interface This c hapter describes how to use the T elnet/Secur e Shell (SSH)/Command Line Interface (CLI) (T elnet/SSH/ CLI) interf ace to acce ss the Network Card-MS.
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 53 Starting and Ending a Session To start a session: 1 .
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 54 T able 1 3 pro vides an ov er view of the menu tree for the MENU interface selection hierarc h y . Using the CLI Interface The Command Line Interface (CLI) al lows direct access to the indivi dual configuration parameters.
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 55 General Commands Use general commands to open, close, and control session s (see T able 1 4). Network Commands Use network commands to administer network parameters and authorizations (see T able 1 5).
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 56 setNetwork Modify a network setting. Syntax setNetwork [option 1=xxxx] [option2=yyyy] . . . Options DHCP = 0 | 1(0=No, 1=Yes) IPAddress = “xxx.
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 57 T rap Receiver Comma nds Use trap receiver commands to configure the station s receiving traps (see T able 1 6). T he maximum number of trap receivers is three.
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 58 System Commands Use system commands to customize the inf ormation about the UPS (see T able 1 7). T able 17. System Commands getSyst em Syntax getSystem [option1] [option2] .
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 59 Shutdown Commands Use shutdown commands to define UPS beha vi or during a shutdown (see T able 18). T able 18. Shutdown Commands getShutdown Syntax getShutdown N [opt ion1] [option2] .
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 60 Access Control C ommands Use access control commands to configure se cure access t o the card (see T able 1 9).
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 61 Enviroment Commands Use environment commands to define set tings for en vironment al sensors (see T able 21).
Using the T elnet/ SSH/CLI Interface Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 62 Default Login/Password If the login or password is lost, select the “Set logi n passw ord to default” menu option to enable the def ault Login/P assw ord.
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 63 Chapter 5 MIB Objects This chapter describes the Management Information Base (MIB) files availa ble with the card. A MIB is an information re pository residing on a device in a communication network.
MIB Objects Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 64 xupsOutputLoad Percent {4.1.0} xupsOutputFrequency 0.1 Hertz {4.2.0} xupsOutputNumPhases Integer {4.3.0} xupsOutputTable — {4.4.0} xupsOutputPhase Integer {4.
MIB Objects Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 65 xupsOnBypass — {7.11.0} xupsBypassNotAvailable — {7.12.0} xupsOutputOff — {7.13.0} xupsInputFailure — {7.14.0} xupsBuildingAlarm — {7.15.0} xupsShutdownImminent — {7.
MIB Objects Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 66 Eaton Pulsar MIB This section contains an overview of MI B definitions for the following MIB files:.
MIB Objects Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 67 mginputCurrent_1 DeciAmps {6,2,1,6,1,0} mginputCurrent_2 DeciAmps {6,2,1,6,2,0} mginputCurrent_3 De.
MIB Objects Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 68 Tr a p s Traps are sent on status transition (when an alarm appe ars or disappears).
MIB Objects Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 69 upsmgOffToStart 29 2 upsmgOffInProgress 31 3 upsmgCommunicationFailure 37 3 upsmgCommunicationRestored 38 1 upsmgRedundancyLost 65 2 upsmgRedundancyOK 66 2 upsmgProtectionLost 67 2 upsmgProtectionOK 68 2 Ta b l e 2 6 .
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 70 Chapter 6 Operation and Maintenance This chapter explains: l Serial cable pinout l Detail ed serial configuration menus l Firmware upgrade instr uctions Serial Cable Pinout Figure 42 shows the serial cable and pinout.
Operation and Maintenance Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 71 Figure 44. Reset Menu Option 2: Network Configu ration The Network Configuration option displays additional options for network settings (see Figure 45): Figure 45.
Operation and Maintenance Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 72 l Modify Network settings: T o modify existing network parameters (s ee Figure 47).
Operation and Maintenance Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 73 Option 4: Return to Defa ult Configuration Select menu item 4 to restore the parameters to the factory- default configuration (see “Card Defaults” on page 5).
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 74 Chapter 7 Shutdown This chapter explains: l Protection applications l Shutdown criteria managed b y the card l .
Shutdown Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 75 Figure 52 shows the shutdown sequence. Figure 52. Shutdown Sequence T able 27.
Shutdown Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 76 Load Segments Some UPSs are equipped with load segmen ts, whic h are alw ay s dependent on the UPS’ s master . Shutdo wn of the master initiates a shutdown of the load segments (usually two load segments).
Shutdown Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 77 Sequential Startup You can delay receptacle power-on to reduce inrush curren ts on startup or to seq uence the startup of several devices. Load segment startup after a given time is based on startu p of the main receptacle.
Shutdown Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 78 Figure 55 shows a graph of a shutdown init iated by the “Low battery power” message.
Shutdown Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 79 Shutdown Manageme nt With T wo Network Card-MS Ca rds Some UPSs can have two Network Card-MS cards to:.
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 80 Chapter 8 Specifications This c hapter lists the tec hnical specifications in T able 28.
Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 81 Chapter 9 Service and Support If you have any questions or pro blems with the Netwo rk Card-MS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a Network Card-MS technical representative.
Service and Support Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 82 T wo-Y ear Limited W arranty (US and Canada) Network Card-MS WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Corporation, a Delaware Corporation company (“Company”).
Service and Support Eaton Network Card- MS User’s Guide P-164000100—Rev 1 www.eaton.com/powe rquality 83 Company shall not be responsible for an y charges for testing, checking, re moval or inst allation of Warranted Items. COMPANY DOES NOT WARRA NT EQUIPMENT NOT MANUFACTURED BY COMP ANY.
デバイスEaton Network Card-MSの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Eaton Network Card-MSをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはEaton Network Card-MSの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Eaton Network Card-MSの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Eaton Network Card-MSで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Eaton Network Card-MSを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はEaton Network Card-MSの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Eaton Network Card-MSに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちEaton Network Card-MSデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
