EverFocusメーカーEDR-1610Aの使用説明書/サービス説明書
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INSTALLATION / OPERATION EDR-910A 9-channel Digital Video Reco rder EDR-910D 9-channel Digital Video Reco rder with internal DVD-RW drive EDR-1610A 16-channel Digital Video Recorder EDR-1610D 16-chann.
EDR910_1610_ma_en_rev1 00 -2 - Safety warnings Safety warnings To avoid any damage, pl ease consider the following safety warnings: Never place the recorder near to heaters, fu rnaces, other heat sources or under direct solar irradiation. Operate the device only in locat ions providing the tolerable operat ing temperature range 0°C~40°C.
EDR910_1610_ma_en_rev1 00 -3 - TABLE OF CONTENTS Safety warnings .............................................................................................- 2 - 1. INTRODUCTION .......................................................................
EDR910_1610_ma_en_rev1 00 -4 - 6. VIDEO EXPORT .........................................................................................- 58 - 7. CALL MONITOR SE TUP ..............................................................................- 60 - 8.
EDR910_1610_ma_en_rev1 00 -5 - INTRODUCTION 1. INTRODUCTION The latest EverFocus digital video recorder generation is based on MPEG-4 compression technology, resultin g in enhanced recording capacity and improved network image transmission speed with high image quality.
EDR910_1610_ma_en_rev1 00 -6 - 1.3 TECHNICAL DA TA Video format PAL Video input EDR 910: 9 x 1 Vpp FBAS, BNC, 75 Ohm EDR 1610: 16 x 1 Vpp FBAS, BNC, 75 Ohm Video output Main monitor: 1 Vpp FBAS, BNC a.
EDR910_1610_ma_en_rev1 00 -7 - Power consumption 50 W max. Dimensions 430 (W) x 72 (H) x 402,5 (D) mm Weight 6,42 kg Ambient temperature 0°C ~ +40°C Remote control Optional: IR remote control, RS-48.
EDR910_1610_ma_en_rev1 00 -8 - 1.4 FRONT PANEL OPERATING ELEMENTS Keys (1) REC: recording key (2) STOP: recording / playback stop (3) PLAY: playback (4) PAUSE: image freeze, stops playback for freeze mode (5) SEARCH: opens on-screen display fo r playback search (6) COPY: opens image export menu.
EDR910_1610_ma_en_rev1 00 -9 - (11) ZOOM: In full screen mode: 2x electron ical zoom. Zoom screen can be moved through JOG . ENTER key changes the direction. Further zoom key actuation switches the el ectronical zoom off. In multiscreen mode: Image or ientation adjust ment.
EDR910_1610_ma_en_rev1 00 - 10 - 1.5 CONNECTIONS (1) Main switch: Power switch, below IEC socket for 100 ~240 VAC power source (2) MAIN monitor: Main monitor for live and play back display and on-screen display (3) CALL monitor: CALL monitor out put.
EDR910_1610_ma_en_rev1 00 - 11 - 1.6 SCREEN DISPLAYS Here’s an overview of the screen displ ays appearing on the MAIN monitor: (1) Channel display: shows the selected video channel’s description (.
EDR910_1610_ma_en_rev1 00 - 12 - (3) SELECT: Within a multi screen view, the SELECT key activates the camera selection mode. The active camera field shows “S”. Use the JOG to switch betw een the camera fields. Use the channel keys 1~9 or 1~16 to switch the cha nnel.
EDR910_1610_ma_en_rev1 00 - 13 - INSTALLATION 2. INSTALLATION ATTENTION: The installation sh ould be effected by qualif ied person nel only. Conn ect power source only after having finished the further i nstallation. 2.1 Delivery scope Check the delivery scope (see 4.
EDR910_1610_ma_en_rev1 00 - 14 - 2.3 RS-485 keyboard installation All EDR910/1610 functions can be remote-controlled by the EKB 5 00 universal keyboard. Using the EEPbus protocol, digital video re corders, keyboards and speed domes can be installed on one single RS- 485 bus.
EDR910_1610_ma_en_rev1 00 - 15 - If star wiring is inevitable, E DA 997A RS- 485 signal distributors may be used. The maximum system cable length can also be expanded by using these distributors, physically providing a new RS- 485 bus with 1200 m cable length each at every distributor output.
EDR910_1610_ma_en_rev1 00 - 16 - 2.3.2 RS-485 plug connecti on assignment The two RS-485 input RJ-45 plugs are looped through a nd pin-compatible. The following RJ-45 plug assignment has to be conside.
EDR910_1610_ma_en_rev1 00 - 17 - 2.3.4 EKB-500 conne ction to several DVRs For long distance installations connecting se veral DVRs, the use of the optional EDA998 connection kit is recommended: EKB 500 installation with several DVRs and EDA998 connection kit For further details on keyboard connecti on, please refer to the EKB 500 manual.
EDR910_1610_ma_en_rev1 00 - 18 - 2.4 Speed dome installat i on Speed dome or telemetry receiver pan/tilt /zoom control is available th rough web browser or the optional PowerCon software if the DV R is connected to a network. Local telemetry control is provided by the optional EKB 500 keyboard.
EDR910_1610_ma_en_rev1 00 - 19 - 2.5 Alarm input / ou tput installation The EDR910/1610 alarm inputs can be used for recording start or recording rate adjustment. Furthermore, alarm reactions such as camera sw itching to monitors, buzzer, e-mail and network alarm are available.
EDR910_1610_ma_en_rev1 00 - 20 - 2.6 PS/2 mouse installation EDR910/1610 may optional ly be controlled through USB wheel mouse which must be connected before system start-up.
EDR910_1610_ma_en_rev1 00 - 21 - 2.7.3. Network system requirements Connection type: 100Base-T Max. required networ k bandwidth: 10 MBit Protocol types: TCP, UDP, SMTP, HTTP, NTP Required ports: for p.
EDR910_1610_ma_en_rev1 00 - 22 - 2.8 IR remote control extension The optional IR remote control EDA966 has a r ange of ~10m within the range of vision. This maximum range can be extended by using the EDA967 (10m) and EDA968 (20m) extension cables. Remote control extens ion with EDA967/968 2.
EDR910_1610_ma_en_rev1 00 - 23 - SETUP MENU 3. SETUP MENU All EDR DVR settings are carried out in the on-screen display. The MENU key starts the main menu. Press the MENU key again to leave the menu or to c hange from sub menu to a higher menu level. Use the JOG to select a menu ite m.
EDR910_1610_ma_en_rev1 00 - 24 - 3.1 TIME / DATE MEN U Define the following setti ngs in the TIME / DAT E menu: (1) TIME FORMAT: Select either 12-hour o r 24-hour format for time di splay (2) TIME: Cu.
EDR910_1610_ma_en_rev1 00 - 25 - (7) END DATE: End of daylight saving time Select month: Use the JOG to adjust the month: Select week: Use the JOG to adjust the w eek of the selected month: Select day: Use the JOG to ad just the weekday: Adjust switching time: Select the switching time (F ROM) and the new time (TO).
EDR910_1610_ma_en_rev1 00 - 26 - (10) TIME ZONE: Enter your local time zon e ( Germany, Austria, Switz erland: GMT+1). ATTENTION: The correct entry is compulsory for NTP sy nchronisation.
EDR910_1610_ma_en_rev1 00 - 27 - 3.2 CAMERA MENU Menu display for EDR-910, ED R1610 identical, but with 16 cameras. The most important recording operation se ttings are defined in the CAMERA menu. Before changing th e settings in this menu, recording has to be stopped.
EDR910_1610_ma_en_rev1 00 - 28 - (5) REC QUALITY: Individual recording quality se tting for t his camera (within the resolution defined in RECOR DING menu): S U P E R I O R H I G H STANDARD BASIC L O .
EDR910_1610_ma_en_rev1 00 - 29 - (7) SUMMARY: The SUMMARY menu item give s a summary on the settings for control purpose. Use the JOG to browse the indivi dual settings.
EDR910_1610_ma_en_rev1 00 - 30 - 3.3 RECORDING MENU Define the following settings i n the recording menu: (1)TIME STAMP: ON: Recording is overlaid by time and date. OFF: Recording doesn’t provide time/date stamp. (2) TIME STAMP POS.: TOP: Time / date is displayed at the top screen margin.
EDR910_1610_ma_en_rev1 00 - 31 - 3.4 ALARM MENU Define the dry alarm contacts ’ attributes and the alarm re actions in the ALARM menu. For alarm contact pin assignment, please refer to appendi x D. Each contact is adjusted in dividually and selected f rom th e list on the left: (1) ALARM: ENABLE: Contact is activated.
EDR910_1610_ma_en_rev1 00 - 32 - (4) DURATION: Alarm duration for N.O. and N. C. c ontact types. Duration applies to r ecording, screen change, buzzer and output contact and is adjus table from 1~99 seconds. (5) ALARM OUTPUT: Output relay activation. 1: Output relay 1 is switched in case of alarm NONE: Output relay is deactivat ed.
EDR910_1610_ma_en_rev1 00 - 33 - 3.5 MOTION DETECTI ON Define all mot ion det ection settings fo r th e individual cameras in th e MOT ION DETECTION menu. Use the JOG to select the cameras from the list on the left. (1) MOTION: ENABLE: Motion detection is activated.
EDR910_1610_ma_en_rev1 00 - 34 - (5) EMAIL: By selecting “ON” , an email is sent in ca se of motion alarm, containing the alarm message, the camera’s alarm image an d the DVR IP address as sende r. Define the email recipiant’s de tails in the NE TWORK menu.
EDR910_1610_ma_en_rev1 00 - 35 - DISPLAY KEY FOR HELP (11) AREA SET UP With activated motion d etection, the sub me nu for setting up detection areas can be entered by pressing the SELECT key. Use the DISPLAY k ey t o show all function k eys available for th is menu at any time.
EDR910_1610_ma_en_rev1 00 - 36 - 3.6 VIDEO LOSS MENU Define the reaction upo n video signal loss for each camera i n this menu: (1) VLOSS: ENABLE: Video loss detection is activated. DISABLE: Video loss detection is deactivated. (2) DURATION: Alarm duration.
EDR910_1610_ma_en_rev1 00 - 37 - 3.7 NETWORK MENU Define all network-related settings in this menu. These settings should on ly be carried out by skilled personn el qu alified for network installation; if the DVR is implemented in existing networks, th e n etwork administrator should be consulted.
EDR910_1610_ma_en_rev1 00 - 38 - (6) MULTICAST: If the DVR is connected to a server system , which provide Multicast mode, settings for this mode can be done here. YES: Multicast mode ON NO: Multicast mode OFF IP - ADRESS : IP-adress of Multicast server PORT : Port of Multicast - serv er (7) HTTP PORT: Default setting for thi s port is: 80.
EDR910_1610_ma_en_rev1 00 - 39 - (1) PROTOCOL: Network alarm transmi ssion protocol type TCP: TCP protocol transmission UDP: UDP protocol transmission (2) PORT : Network port through which the al arm is transmitted. This port must be set at the cli ent’s side (recipiant) correspondingly.
EDR910_1610_ma_en_rev1 00 - 40 - 3.7.3 EMAIL (Email alarm) Define the recipiant’s e mail account settings for email alar m in the EMAIL menu item. Email alarms can be sent upon motion, al arm contact and technical alarms (WARNING menu). An *.arv file format alarm image is transm itted upon motion and alarm contact alarms.
EDR910_1610_ma_en_rev1 00 - 41 - Define user names, passwords and user rights for network access in the PASSWORD menu item. Up to 6 diff erent users can be defined: (1) NAME: User name for network login (2) PASSWOR D: Password fo r network login (3) LEVEL: Define the administrative ri ghts fo r network access.
EDR910_1610_ma_en_rev1 00 - 42 - 3.7.6 DDNS The domain name system (DN S ) is the technology u s ed that allows an Internet domain name to be translated into an Internet Protocol addresses. A domain name is a meaningful and easy-to-remember na me for an Internet address.
EDR910_1610_ma_en_rev1 00 - 43 - 3.8 TIMER MENU Define the time frames for schedul ed recording in the TIMER menu: (1) DAY: MO (Monda y), TU (Tuesday), WE (Wednesday), TH (Thursday), FR (Friday), SA (Saturday), SU (Sunday) . WDAY: Monday to Friday. WEND: Weekend, Sa turday and Sunday.
EDR910_1610_ma_en_rev1 00 - 44 - 3.9 DISK - HDD ( harddisk) MENU Check harddisk status and delete ha rddisk indexes in the HDD menu. (1) DISK VIDEO DELETE: After confirmation with SEL ECT and a further security request, the ha rddisk’s index i s deleted.
EDR910_1610_ma_en_rev1 00 - 45 - 3.10 RS232/RS485 MENU Define the settings for DVR remote cont rol through serial interface in the RS232/RS 485 menu. Pin assignment a nd remote control prot ocol are described in appendix B and C . (1) RS232 BAUD RAT E: RS-232 interface transmission speed.
EDR910_1610_ma_en_rev1 00 - 46 - 3.11 WARNING MENU The EDR provides warnin g f unctions allowing signall ing upon operation failu re. Define the alarm reactions in the WARNING menu.
EDR910_1610_ma_en_rev1 00 - 47 - 3.11.2 HDD TEMP. The enduring HDD temperature surveillance gu arantees an alarm reaction in case the threshold value is exceeded. There may be several reasons for HDD temperature exce ss: • Exceedance of the max. tolerable am bient temperature (40°C), e.
EDR910_1610_ma_en_rev1 00 - 48 - 3.11.3 NO HDD The DVR detects when both harddisks are remo ved, switched off or not detected. Define the alarm reactions in this menu item: (1) BUZZER: By selecting “ENABLE ”, the buzzer is activated. (2) ALARM OUTPUT: Output relay activation.
EDR910_1610_ma_en_rev1 00 - 49 - 3.11.4 HDD FULL In operation mode HDD FULL: STOP (setting i n RECORDING menu), the recordi ng process is stopped if the harddisk is full. D efine the alarm reactions in th is menu item: (1) BUZZER: By selecting “ENABLE”, th e buzzer is activated.
EDR910_1610_ma_en_rev1 00 - 50 - 3.12 SYSTEM MENU Define the following setti ngs in the SYSTEM me nu: (1) SYSTEM VE RSION: Display of the installed f irmw a re v ersion. (2) SYSTEM VIDEO FO RM AT: Display of the detected video system PAL. The EDR automaticall y detects the video system upon system startup.
EDR910_1610_ma_en_rev1 00 - 51 - (5) LANGUAGE: System language selection. (6) QUICK PLAY: The "QuickPlay" fu nction is a co nvenient playb ack function all owing the immediate playback of video recorded 5~60 minut es ag o by pressing the PLAY key.
EDR910_1610_ma_en_rev1 00 - 52 - RECORDING 4. RECORDING 4.1 RECORDING ATTENTION: The followi ng instructions as regard t o the EDR DVR recor ding and recording standby have to be followe d thorough fully. Some of the DVR’s functions significant ly differ from pre vious models.
EDR910_1610_ma_en_rev1 00 - 53 - 4.3 Event recording If event-triggered recordings are programme d in the ALAR M and/or MOTION menu, the respective cameras are recorded at the “EVE NT” recording rate (programming in CAMERA menu). ATTENTION: For this recording mode, the DVR must be in recording standby mode (REC-LED ON).
EDR910_1610_ma_en_rev1 00 - 54 - PLAYBACK 5. PLAYBACK 5.1 PLAYBACK WITHOUT SE ARCH FUNCTION (1) Playback Press the PLAY key to switch the DVR to pl ayback mode.
EDR910_1610_ma_en_rev1 00 - 55 - (4) Slow forward playback PA U SE PA U SE Press the PAUSE key during playback to freeze th e image at the cu rrent playback position. Turn the SHUTTLE clockwise for sl ow forward playba ck. Depending on the shuttle speed, the playback speed is reduced to 1 /2, 1/4, 1/8, 1/10 , 1/16, 1/32 of the normal speed.
EDR910_1610_ma_en_rev1 00 - 56 - 5.2 PLAYBACK SEAR CH SEARCH SEARCH Press the SEARCH key to enter the search menu. NAVIGATION: Use the JOG to select values or entries. Use the ENTER key to go to t he next menu item and the DISPL AY key to go to the previous menu item.
EDR910_1610_ma_en_rev1 00 - 57 - (2) EVENT SEARCH Enter EVENT in the first row o f the search menu i f you se arch for specific events such as alarm, motion detection or video loss.
EDR910_1610_ma_en_rev1 00 - 58 - COPY COPY VIDEO EXPORT 6. VIDEO EXPORT Video data can be exported as *.arv format m ovie file to both a USB stick or the external USB DVD drive EPR200.
EDR910_1610_ma_en_rev1 00 - 59 - DEVICE : USB / DVD Selecti on of export medium USB: Export to USB - Stick or external DVD-RW drive (EPR200) D VD: Export to in ternal DVD - driv e ( - D models only) ATTENTION: Use UDF f o rmat ted DVD+RW only for in ternal DVD drive.
EDR910_1610_ma_en_rev1 00 - 60 - CALL MONITOR SETUP 7. CALL MONITOR SETUP Enter the call and matrix monitor setup menu by pressi ng the CALL key: Define the following setti ngs in the CALL menu: Press.
EDR910_1610_ma_en_rev1 00 - 61 - DISPLAY SETTINGS 8. DISPLAY SETTINGS 8.1. BRIGHTNESS, CONTRAST, COLO UR Press SELECT to adjust brightness, contrast and colour for each video channel in f ull screen mode of the respective camera ( chann el keys 1 ~ 9 resp.
EDR910_1610_ma_en_rev1 00 - 62 - SCREEN DISPLAY 9. SCREEN DISPLAY Press the MODE key to switch between 4x, 7x, 9 x, 10x, 13x, 16 x and PiP (Pi cture-in- Picture) main monitor display.
EDR910_1610_ma_en_rev1 00 - 63 - EDA 966 INFRARED REMOTE CONTROL (OPTIONAL) 10. EDA 966 INFRARED REM OTE CONTROL (optional) The optional EDA966 IR remote controller al lows the EDR remote operation covering a maximum distance of 10m. Basically, the keys com ply with the EDR DVR front panel keys.
EDR910_1610_ma_en_rev1 00 - 64 - NETWORK ACCESS 11. NETWORK ACCESS WI TH INTERNET EXPLORER 11.1 PC SYSTEM REQ UIREMENTS: Operating system Windows XP SP2 / Windows 2000 SP6, DirectX 9.0c, Internet Explorer min. 6.x. ActiveX applications must be permitte d in the Internet Explorer settings.
EDR910_1610_ma_en_rev1 00 - 65 - 11.3 ACCESS VIA INTERNE T EXPLORER Enter the DVR IP address in the Internet Explorer address line: Enter user name and password in the LOGIN screen.
EDR910_1610_ma_en_rev1 00 - 66 - 11.4 SCREEN ELEMENTS The illustration sh ows the screen user interface with the following icons and operat in g elements: 1. REVERSE PLAYB ACK 2. STOP: Stop playback mode and switc h to live mode. 3. PLAYBACK 4. SINGLE IMAGE FORW ARD: Switch to next image in PAUSE mode.
EDR910_1610_ma_en_rev1 00 - 67 - 11.5 PLAYBACK SE ARCH Select search mode either by time/date or by event list. Event list search mode Select the types of event to be displayed: ALARM, MOTI ON (motion detection), VLOSS (video loss). Press UPDATE to start / refresh the event list.
EDR910_1610_ma_en_rev1 00 - 68 - TIME / DATE SEARCH Selecting "Search by Time" op ens an entry mask for playba ck position date and time input.
EDR910_1610_ma_en_rev1 00 - 69 - 11.6 PTZ CONTROL The EDR DVR allows the speed dome an d PTZ device control via networ k. Select “PTZ” to acti vate the telemetry mode. Select the camera in the PT Z CAM field. The following con trol functions are available: 1.
EDR910_1610_ma_en_rev1 00 - 70 - 5. Focus: manual focus NEAR : near range, FAR : tele range 6. IRIS: manual iris con trol OPEN : open iris CLOSE : close iris 7.
EDR910_1610_ma_en_rev1 00 - 71 - 11.7 REMOTE ARCHIVING This function allow s to export a video file of a single came ra in original *.arv - file format. For the playback of the exported file, the a pplication "DVRVi ewer" is required. To Archive files: 1.
EDR910_1610_ma_en_rev1 00 - 72 - 3. Enter Month, Day, Hou r, Minute, and seco nd directly in display bar. Press OK to enter the settings. Press ARCHIVE butt on to start archivin g. An “ .arv” file will be saved. Press STOP button if you wish to cancel arch iv ing.
EDR910_1610_ma_en_rev1 00 - 73 - OPERATION DVR VIEWER Detailed explanat ion of DVRViewer is as follows: 1. Load File : to load the archived EDR MP E G Files (.arv). 2. Stop : to stop playing “.arv” file. 3. Play : to play “.arv” f ile. 4. <<Step : step backward of the playing file.
EDR910_1610_ma_en_rev1 00 - 74 - APPENDIX A: Interface specification INTERF ACE SPECIF ICATIO N 1. RS-232 Pin assign ment The RS232 interface of EDR1610/910 is reserved for service purpose. Pin assignment 9-pi n RS-232 plug RS-485 pin assi gn ment Both RS-485 sockets are equally wired.
EDR910_1610_ma_en_rev1 00 - 75 - APPENDIX B: Remote control protocol Remote control prot ocol The following remote control protocol appl ies to RS485 remote control. The EEPBus protocol is a universal contro l protocol for EDSR and EDR (MPEG4) seri es’ digital video recorders.
EDR910_1610_ma_en_rev1 00 - 76 - 2-3. Receiver ID 1.) Individual receiver ID Decimal 14bit binary value Hbyt e Lb yte Receiv er ID (EDSR) 0 0000000 0000000 00 00 ID = 0 1 0000000 0000001 00 01 ID = 1 2 0000000 0000010 00 02 ID = 2 .
EDR910_1610_ma_en_rev1 00 - 77 - 2-4. Opcode Byte & Data bytes 2-4-1. OPcode OPcode Data1 Function 0x4B Keycode A remote key pressed 0x4D command Matrix command 2-4-2.
EDR910_1610_ma_en_rev1 00 - 78 - 2-4-3. Matrix command (OPcode=0x4D) 2-5. Checksum Byte Checksum is computed as the sum of all previo us by tes (including th e length byte), t hen mask with 0x7f.
EDR910_1610_ma_en_rev1 00 - 79 - APPENDIX C: Recording times Average recording times, based on 100GB harddisk capacity. Using the VBR (Varia ble Bit Rate) method, the storage requirement per image depends on the image’s colour and contrast content and captured motion.
EDR910_1610_ma_en_rev1 00 - 80 - APPENDIX D: NERO InCD Formatting For video export to DVD+RW me dia, formatting the media to UDF format is mandatory. The package of the recorder co ntains the b urning software NERO. A part of the program package is the application InCD.
EDR910_1610_ma_en_rev1 00 - 81 - Please insert DVD-RW t o DVD burner, open My Computer window, ri ght-click on DVD burner, then choose InCD Format. From the following setu p window, please choose “ Advanced ” to do more advanced setting.
EDR910_1610_ma_en_rev1 00 - 82 - Choose “ UDF 1.50 ” in the following w indow and click OK to return to the format setti ng window. Please choose “Format” option as follows. Information from CD may not be written in or recognized for the reason that Quick format is selected.
EDR910_1610_ma_en_rev1 00 - 83 - EverFocus Electronics Corp. Headoffice: 12F, No.79 Sec. 1 Shin-Tai Wu Ro ad, Hsi-Chih, Taipei, Taiwan www.everfocus.com.tw USA Office : 1801 Highland Ave. Unit A Duarte, CA 91010, U.S.A. www.everfocus.com European Office: Albert-Einstein-Straße 1 D-46446 Emmerich, Germany www.
デバイスEverFocus EDR-1610Aの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
EverFocus EDR-1610Aをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはEverFocus EDR-1610Aの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。EverFocus EDR-1610Aの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。EverFocus EDR-1610Aで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
EverFocus EDR-1610Aを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はEverFocus EDR-1610Aの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、EverFocus EDR-1610Aに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちEverFocus EDR-1610Aデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。