FujitsuメーカーLifeBook A6010の使用説明書/サービス説明書
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Fujitsu LifeBook ® A6010 Notebook User’ s Guide fennec.book Page 1 Thursd ay, Sept ember 7, 2006 11:42 AM.
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Copyright Copyright and T rademark Information Fujitsu Computer Systems Corporation has made every effort to ensure the accuracy and completeness of this document; however, as ongoing development effor ts are continually impr oving the capabilities of our products, we cannot guarantee the accuracy of the contents of this document.
LifeBook A6000 Series Notebook IMPORT ANT SAFETY INSTRUCTIONS This unit requires an A C adapter to operate. U se only UL Listed Class 2 Adapters with an output rating of 19 VDC, with a current of 4.
T able of Contents Fujitsu LifeBook ® A6010 Notebook T able of Contents 1 PREFACE Preface About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . 1 Fujitsu Contact Information . . . . . . . . . . . . . . . . . 1 Limited Warranty . . . . . .
LifeBook A6000 Series Notebook 4 USER -INSTALLABLE FEATURES Lithium ion Battery Recharging the Batteries. . . . . . . . . . . . . . . . . . . 31 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . 32 Optical Disk Drive Media Player Software .
T able of Contents 8 GLOSSARY/REGULATORY Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Regulatory Information . . . . . . . . . . . . . . . . . . . 80 APPENDIX A: INTEGRATED WIRELESS LAN USER’ S GUIDE Before Using the Wireless LAN Wireless LAN Modes Using this Device .
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1 Preface fennec.book Page 1 Thursd ay, Sept ember 7, 2006 11:42 AM.
LifeBook A6000 Series Notebook fennec.book Page 2 Thursd ay, Sept ember 7, 2006 11:42 AM.
1 Preface Preface ABOUT THIS GUIDE The LifeBook A6010 notebook from Fujitsu is a powerful comput er , with a fast Intel® Core™ 2 Duo processor and an integrated Intel 945 GM graphics controller with support for up to 224 MB of graphics memory. The not ebook has a built-in 15.
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3 2 Getting to Know Y our LifeBook Notebook fennec.book Page 3 Thursd ay, Sept ember 7, 2006 11:42 AM.
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5 Getting to Know Y our LifeBook Figure 2-1. Fujitsu LifeBook A6010 notebook Overview This section describes the components of your Fujitsu LifeBook A6010 notebook. W e strongly r ecommend that you read it before using y our notebook – even if you are already familiar with notebook computers.
6 LifeBook A6000 Series Notebook - Section Tw o Figure 2-3. LifeBook notebook wi th display open Locating the Controls and Connectors T OP COMPONENTS The following is a brief description of your LifeBook notebook’ s top compone nts. Display Panel The display panel is a color L CD panel with back lighting for the displa y of text and graphics.
7 Getting to Know Y our LifeBook Figure 2-4. LifeBook no tebook left-side panel LEFT-SIDE PANEL COMPONENTS The following is a brief description of your LifeBook notebook’ s left-side co mponents. Air V ents The air vents are used to cool the sy stem to prevent o ver- heating .
8 LifeBook A6000 Series Notebook - Section Tw o Figure 2-5. LifeBook notebook right -side panel RIGHT-SIDE PANEL COMPONENTS The following is a brief description of your LifeBook notebook ’ s right-side compone nts. ExpressCard Eject Button The ExpressCar d eject button is used for removing an ExpressCard from the slot.
9 Getting to Know Y our LifeBook Figure 2-6. LifeBoo k notebook back panel BACK PANEL COMPONENTS Following is a brief description of y our LifeBook note- book’ s back panel components. Anti-theft Lock Slot The anti-theft lock slot allows you to attach an optional physical lock dow n dev ice.
10 LifeBook A6000 Series Notebook - Section Tw o Figure 2-7. LifeBoo k notebook bottom panel BOTTOM COMPONENTS The following is a brief description of your LifeBook notebook’ s b ottom panel components. Main Unit and Configuration Label The configur ation label shows the model number and other information about your notebook.
11 Getting to Know Y our LifeBook Figure 2-8. Status Indicator Panel Status Indicator Panel The Status Indicator displays symbols that correspon d with a speci fic component of your Fujitsu LifeBook notebook. These symbols tell you ho w each of those components are operating.
12 LifeBook A6000 Series Notebook - Section Tw o HDD/ODD ACCESS INDICATOR The Hard Disk Drive/Optical Disk Driv e Acc ess indi- cator tells you that the drive is being accessed. I f the Aut o Insert Notification function is acti ve, the indicator will flash periodically when your system is checking the optical driv e.
13 Getting to Know Y our LifeBook Figure 2-9 Keyboard Keyboard USING THE KEYBOARD Y our LifeBook notebook has an integral 86-key keyboard. The keys perform all the standard functions of a 101-key keyboard, including the W indows keys and other special function keys.
14 LifeBook A6000 Series Notebook - Section Tw o ■ [Fn+F6]: Pressing [F6] r epeatedly while holding [Fn] will lower the brightness of your display . ■ [Fn+F7]: Pressing [F7] r epeatedly while holding [Fn] will increase the brightness of the display .
15 Getting to Know Y our LifeBook Figure 2-10. T ouchpad pointing device T ouchpad Pointing Device The T ouchpad pointing device co mes built into your Fujitsu LifeBook notebook. It is used to c ontrol the movement of the point er to select items on y our display panel.
16 LifeBook A6000 Series Notebook - Section Tw o DRAGGING Dragging means pressing and holding the left button, while moving the cursor . T o drag, move the cursor to the item you wish to mov e. Press and hold the left button while moving the item to i ts new location and then release it.
17 Getting to Know Y our LifeBook V olume Control Y our Fujitsu LifeBook notebook has multiple volume controls which interact with each other . CONTROLLING THE VOLUME The volume can be contr olled in several different ways: ■ V olume can be set using the volume buttons adjacent to the application buttons at the to p left above the keyboard.
18 LifeBook A6000 Series Notebook - Section Tw o Figure 2-16. LifeBook Application Panel LifeBook Application Panel A unique feature of y o ur notebook is the LifeBook Application P anel. The Application P anel makes you r LifeBook notebook more than just another computer .
19 Getting to Know Y our LifeBook When y ou have finished with Application P anel utility , click on OK , and the new settings will take effect. Y ou can reconfigure your LifeBook Applicat ion Panel as often as you l ike.
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21 3 Getting Started fennec.book Page 21 Thursday, Sep tember 7, 2006 11:42 AM.
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23 Getting Started Figure 3-1 Connecting the AC Adapter Power Sources Y our Fujits u LifeBook notebook has three possible power sourc es: a primar y Lithium ion battery , an AC adapter or an optional Auto/Airline adapter .
24 LifeBook A6000 Series Notebook - Section Thre e Figure 3-2 Opening the Display Panel Display Panel Y our Fu jitsu LifeBook notebook contains a display panel that is backlit for easier viewing in bright environments and maintains top resol ution through the use of acti ve- matrix technology .
25 Getting Started Starting Y our LifeBook Notebook POWER ON Power/Suspend/Resume Button The P ower/Suspend/Resume button is used to turn on your LifeBook notebook from its off state. Once you have c onnected your A C adapter or charged the internal Lithium ion battery, y ou can power on your LifeBook notebook.
26 LifeBook A6000 Series Notebook - Section Three 3. Press the [RIGHT ARRO W] or [LEFT ARRO W] key to scroll through the other setup menus t o review or alter the current settings. BIOS Guide A guide to y our notebook’ s BIOS is available online. Please visit our ser vice and support website at: http://www.
27 Getting Started Power Management Y our F ujitsu LifeBook note book has many options and features for conserving battery power . Some of these features are aut omatic and need no user intervention, such as those for the internal modem.
28 LifeBook A6000 Series Notebook - Section Th ree 2. From the C ontrol P anel select Po w e r O pt i o n s . 3. Select the Hiber nati on tab. Select the box to enable or disable this feature. Using the Hibernation Feature 1. From the Start menu, select Settings , and then select Control Panel .
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31 User Installable Features Lithium ion Battery Y our LifeBook notebook has a Lithium ion battery that provides power for operating y our notebook when no external powe r source is available. The batt ery is durable and long lasting, but should not be exposed to extreme temperatures, high voltages, chemicals or o ther hazards.
32 LifeBook A6000 Series Notebook - Section Fou r Dead Battery Suspend mode show s on the Status indi- cator just lik e the normal Standby mode. Once your notebook goes into Dead Battery Suspend mode you will be unable to re sume operation until you pr ovide a source of power either from an adapter , or a charged battery .
33 User Installable Features Figure 4-2. Optical Drive Optical Disk Drive A variety of media is available to use with y our Dual- Layer M ulti-Format DVD W riter, also kno wn as an “o ptical disk drive” . DVD-R and DVD-R W discs hold up to 4.7 GB of data (DVD-R discs used with the Dual-La yer M ulti-Format DVD writer hold up to 8.
34 LifeBook A6000 Series Notebook - Section Four Figure 4-3. Loading/Ejecting Media REMOVING MEDIA 1. Push and release the eject button on the front of the optical drive. This will stop the drive and the holder tray will come out of the LifeBook notebook a short distance.
35 User Installable Features USING DOLBY ™ HEADPHONE The Dolby Headphone utility lets you enjo y multi- channel sound sources with realistic surround sound using your con ventional stereo headphones.
36 LifeBook A6000 Series Notebook - Section Fou r Figure 4-5. inserting an SD Card Memory Stick/Secure Digital/xD Card Slot Y our LifeBook notebook supports the following memory cards, on which you can store and transfer data to and from a variety of digital devi ces.
37 Secure Digital Card 1. See your Memory Stick, SD Card, or xD-Picture Car d manual for instructions on the in sertion of your card. Some cards ma y require that y our notebook is off while inserting them. 2. Make s ure there is no car d cur rently in the slot.
38 LifeBook A6000 Series Notebook - Section Four Figure 4-7. inserting/Removing PC Card PC Cards/ExpressCards™ Y our LifeBook notebook supports T y pe I and T y pe II PC Cards and ExpressCards TM , which can perform a variety of functions depending on whic h t ype of card you insert.
39 User Installable Features INSERTING EXPRESSCARDS There are tw o different width ExpressCards: 34 mm and 54 mm. The connector inside the slot is located on the left-hand side of the slot. If you insert a 34 mm card, align it with the left side of the slot when inserting it.
40 LifeBook A6000 Series Notebook - Section Four Memory Upgrade Module Y our Fu jitsu LifeBook notebook comes with high speed Double Data R ate Synchronous Dynamic RAM (DDR 2- 667 SDRAM) factory installed. The maximum memory capacity is 4 GB (2 GB x 2), but 3.
41 User Installable Features Figure 4-11. Removing a Memory Upgrade Module 4. Store the memory upgrade module in a static guarded sleeve. 5. Replace the cov er and reinstall the screw.
42 LifeBook A6000 Series Notebook - Section Four Device Ports Y our F ujitsu LifeBook notebook comes equipped with multiple ports to which you can c onnect external devices including: disk drives, k eyboards, modems, printers, etc. MODEM (RJ-11) T ELEPHONE JACK The modem (RJ-11) telephone jack is used for an internal modem.
43 User Installable Features Figure 4-14. Connecting a USB Device IEEE 1394 PORT The 4-pin 1394 port allows you t o connect digital devices that are compliant with IEEE 1394 standard. The IEEE 1394 standard is easy to use, c onnect, and discon- nect. This port can allow up to 400 Mbps transfer rate.
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45 5 T roubleshooting fennec.book Page 45 Thursday, Sep tember 7, 2006 11:42 AM.
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47 Tr oubleshooting T roubleshooting There may be occasions when y ou encounter simple setup or operating problems that you can solve on the spot, or problems with peripher al devices that can be solved by replacing the device.
48 LifeBook A6000 Series Notebook - Section Five TR O U B L E S H O O T I N G TA B L E Proble m Page A udio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 48 Optical Drive Pr oblems . . . . . . . . . . . . . . . . . . . . page 48 Floppy Disk Driv e Problems .
49 Tr oubleshooting The Optical Drive A ccess indicator on the Status Indicator P anel blinks at regular intervals when no disc is in the tray or the optical drive is not installed. The auto insertion function is active and is c hecking to see if a disc is ready to run.
50 LifeBook A6000 Series Notebook - Section Five Modem Problems Messages about modem operation. Modem operation messages are generat ed by whichever modem application is in use.
51 Tr oubleshooting Y ou turn on y our LifeBook notebook and nothing seems to hap pen. (contin ued) The primary battery is installed but is faulty . Us e the Status Indicator panel to verify the presence and condition of the batteries.
52 LifeBook A6000 Series Notebook - Section Five The batteries seem to discharge too q uickly . Y ou are running an application that uses a lot of power d ue to frequent hard drive access or DVD/CD-ROM acc ess, use of a modem or LAN PC card.
53 Tr oubleshooting Y our notebook ap pears to change setup parameters when you start it. (contin ued) The BIOS CMOS hold-up battery has failed. Contact your support representative for repairs. This is not a user serviceable part but has a normal life of 3 to 5 years.
54 LifeBook A6000 Series Notebook - Section Five The application display uses only a portion of your screen and is surrounded by a dark frame. Y ou are running an application that does not support 1280 x 800 pixel resolu tion display and display compression is enabled.
55 Tr oubleshooting POWER ON SELF T EST MESSA GES The following is an alphabetic list of error-and-status messages that Phoenix BIOS and/or your operating system can generate and an explanation of each message.
56 LifeBook A6000 Series Notebook - Section Five *Parity Check 2 nnnn Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. This is a potentially data-destro ying failure.
57 Tr oubleshooting RESTORING Y OU R PRE-INSTALLED SOFTWARE The Drivers and Applicati ons Restore (D AR) disc contains sets of device drivers and F ujitsu utilities (in specific directories) that are unique to yo ur computer configuration for use as documented belo w.
58 LifeBook A6000 Series Notebook - Section Five 6. If you ha ve an external DVD driv e connected: ■ Select the Advanc ed menu in the BIOS window . ■ Scroll down to the USB Featur es submenu and press the Enter k ey to open it. ■ If Legacy USB Support is disabled, press the space bar to enable it.
59 Tr oubleshooting AUTOMATICALLY DOWNLOADING DRIVER UPDATES Y our system has a con venient tool called the Fujitsu Driver Update (FDU) utility. W ith FDU, y ou can choose to automatic ally or manually go to the Fujitsu site to check for new updates for your system.
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63 Care and Maintenance Care and Maintenance If you use your F ujitsu LifeBook notebook carefully , you will increase its life and reliability . This section provides some tips for looking after the notebook and its devices. Caring for your LifeBook notebook ■ Y our LifeBook notebook is a durable but sensitiv e elec- tronic device.
64 LifeBook A6000 Series Notebook - Section Six T raveling with your LifeBook notebook ■ Do not transport your not ebook while it is turned on. ■ It is recommended that you carry your notebook with you while traveling, rather than checking it in as bag- gage.
65 Care and Maintenance MEDIA CARE Caring for your Media (DVD/CD/CD-R) Media discs are pr ecision devices and w ill function reli- ably if given reasonable care. ■ Always st ore your media disc in its case when it is not in use. ■ Alway s handle discs by the edges an d avoid t ouching the surface.
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69 Specifications Specifications This section provides the hardware and en v ironmental specifications for your Fujitsu LifeBook notebook. Specifications of particular configurations will var y . CONFIGURATION LABEL There is a configuration label located on the bottom of your LifeBook notebook.
70 LifeBook A6000 Series Notebook - Section Seven LifeBook Application Panel The Application Launcher/V olume butt ons on your LifeBook notebook default to the following applications: T able 7-1 Application Launcher Defaults Theft Prevention Lock Lock slot for use with security restraint systems.
71 Specifications LEARNING ABOUT Y OUR SOFTWARE T utorials All operating systems and most application software have tutorials built into them. W e recommend that y ou step through the tutorial before y ou use an application.
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73 8 Glossary fennec.book Page 73 Thursday, Sep tember 7, 2006 11:42 AM.
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75 Glossary Glossary AC Adapter A device which conv erts the AC voltage from a wall out let to the DC volta ge needed t o powe r your LifeBook notebook. ACPI Advanced Configurati on and Power Interface Active-Matrix Display A type of technology for making flat-panel displays which has a transistor or similar device for e very pixel on the screen.
76 LifeBook A6000 Series Notebook - Section Eigh t Data The information a system stores and pr ocesses. DC Direct current. A voltage or current that does not fluctuate periodically with time. Default V alue A pre programmed value to be used if you fail to set your own .
77 Glossary I/O Port The connector and associated c ontrol circuits for data entering and lea ving your no tebook in electronic form. IDE Intelligent Drive Electronics. A type of control int erface for a hard driv e which is inside the hard drive unit.
78 LifeBook A6000 Series Notebook - Section Eigh t if you hav e difficulty transfer ring data due to the fact that the maximum size is too large. NTSC National TV Standards C ommission.
79 Glossary SRAM Static random access memory. A specific technology of making RAM which does not require periodic data refreshing. SSID Service Set Identifier Specifies which network you are joining. Some systems allow you to specify an y SSID as an option so you can join any network.
80 LifeBook A6000 Series Notebook - Section Eig ht Regulatory Information NOTICE Changes or modifications no t expressly approved by Fujitsu c ould void this use r’ s authority to operate the equipment.
81 Regulatory Information DOC (INDUSTRY CANADA) NOTICES Notice to Users of Radios and T elevision This Class B digital apparatus meets all requir ements of Canadian Interfer ence-Causing Equipment R egulations. CET appareil numérique de la class B respecte toutes les exigence du Rég lement sur le mat érial brouille ur du Canada.
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83 Appendix A Integrated W ireless LAN User’ s Guide fennec.book Page 83 Thursday, Sep tember 7, 2006 11:42 AM.
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85 Wireless LAN User’s Guide FCC REGULATORY INFORMATION Please note the following regula tory information related to the wireless LAN device. Regulatory Notes and Statements Wir eless LAN, Health and Authorization for use Radio frequency electromagnetic energy is emitted fro m Wire- less LAN devices.
86 LifeBook A6000 Series Notebook - Appendix Before Using the Wireless LAN This manual describes the procedures requir ed to prop- erly set up and configur e the integrated Wir eless LAN Mini-PCI device (referred to as "WLA N device" in the rest of the manual).
87 Wireless LAN User’s Guide ■ The WLAN device operates in the 2.4GHz ISM band and the 5 GHz lower , middle, and upp er UNII bands. ■ Microw ave ov ens may interfere with the operation of WLAN devices since they operate in the same 2.4GHz frequency range as IEEE802.
88 LifeBook A6000 Series Notebook - Appendix Configuration of the WLAN Device The WLAN device can be configured to establish wire- less network connecti vity using the Intel PROSet for Wir eless utility. The Int el PROSet for Wir eless utility allows for multiple profile setup and supports automatic profile switching.
89 Wireless LAN User’s Guide 22. After selecting authentication type, enter the name, domain, and password of the user you hav e created on the authentication server . The user name and password do not hav e to be the same as name and password of y our current Windo ws user login.
90 LifeBook A6000 Series Notebook - Appendix 6. Click the [OK] button. I f a message is displayed that requests you to r estart the personal computer , click [Y es] to restart the comput er . Setting the sharing function Set the shar ing function to make file and/or pr inter shar ing with other network-connec ted personal computers valid.
91 Wireless LAN User’s Guide 3. Click the [Sharing] tab . 4. Click [Share this printer]. 5. Enter the sharing printer name in [Share name]. 6. Click the [OK] butt on. Confirming connection After you h ave finished the network setup operations, access the folder whose sharing has been set for other personal computers.
92 LifeBook A6000 Series Notebook - Appendix T roubleshooting the WLAN T ROUBLESHOOTING Causes and countermeasures for tr oubles you may encount er while using your wireless LAN are described in the following table.
93 Wireless LAN User’s Guide Wireless LAN Glossary GLOSSARY Access point Wir eless network device used to bridge wireless and wir ed ne two rk tr affi c.
94 LifeBook A6000 Series Notebook - Appendix allowed to associate with the AP . Shared key authentica- tion is not considered secur e, because a hacker who detects both the clear-text challenge and the same chal- lenge encry pted with a WEP key can decipher the key.
95 Wireless LAN User’s Guide IP address information ABOUT IP ADDRESSES If IP address is unknown, set IP address as follows: If you hav e an access point (DHCP ser ver) on the network, set the IP add.
96 LifeBook A6000 Series Notebook - Appendix WLAN Specifications SPECIFICATIONS * “W i-Fi based” indicates that the interco nnectivity test of the organization which guarantees the inter connectivity of wireless LAN (Wi-Fi Alliance) has been passed.
97 Wireless LAN User’s Guide Using the Bluetooth Device WHAT IS BLUETOOTH Bluetooth technology is designed as a short-range w ire- less link between mobile devices, such as lapto p computer s, phones, printers, and cameras. Bluetooth technology is used to create P ersonal Area Networks (P ANs) between devices in short-range of each other .
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101 Using the Fingerprin t Sensor Fingerprint Sensor Device INTRODUCING THE FINGERPRINT SENSOR DEVICE Y our system has a fingerprint sensor dev ice below the T ouchpad, between the left and right buttons.
102 LifeBook A6000 Series Notebook The installation program automatically places an icon (Softex OmniPass) in the Windows Control Panel as well as a golden key shaped icon in the taskbar .
103 Using the Fingerprin t Sensor wi ll b e you r Wind ows co mpu ter nam e. In a co rpo - rate enviro nment, or when accessing c orporate resources, the Domain : may not be your Win dows computer name. Click [N ext] to continue. 3. In this step O mniPass captur es your fingerprint.
104 LifeBook A6000 Series Notebook When p rompted to authenticat e, you must supply the appropriate credentials: an enr o lled finger for the finger- print capture window or your master password for the master password pr ompt (the key icon).
105 Using the Fingerprin t Sensor In W indows XP , y our login options mu st be set either fo r classic login, or for fast user switching and logon screen to be enabled to use your fingerprint to log on to Wind ows. T o chan ge this go to Control Panel , select Use r Ac co u n ts a nd then click Change the way users log on or off .
106 LifeBook A6000 Series Notebook Exporting an OmniPass User Profile T o export a user, open the OmniPass Control Center , and click Import /Expor t User under Manage Users . Click Exports an OmniPass user profile . OmniP ass will prompt yo u to authenticate.
107 Using the Fingerprin t Sensor User Settings The Us er Settings tab has four interfaces: Aud i o S e t t i n g s , Ta s k b a r T i p s , and Enrollment .
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109 Index Index A AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 plug adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Anti-theft lock slot . . . . . . . . . . . . . . . . . . . . . . . . . .
110 LifeBook A6000 Series Notebook - Index Function Key F10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 F3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 F4 . . . . . . . . . . . . .
111 Index Q Quicken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 R Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Removing a Memory Stick . . . . . . . . . . . . . . . . . . . . . 37 Restarting .
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デバイスFujitsu LifeBook A6010の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Fujitsu LifeBook A6010をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはFujitsu LifeBook A6010の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Fujitsu LifeBook A6010の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Fujitsu LifeBook A6010で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Fujitsu LifeBook A6010を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はFujitsu LifeBook A6010の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Fujitsu LifeBook A6010に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちFujitsu LifeBook A6010デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。