Heat & Glo LifeStyleメーカーVRT-GY-P-AUBの使用説明書/サービス説明書
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1 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Owner ’ s Manual Installation and Operation W ARNING: If the in for mati on in thes e ins truc tio ns i s not fol lowe d exa ctly, a r e or e xpl osio n may re sul t ca usi ng pro per ty dam age, pe rso nal i njur y, or death .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 2 PLEASE READ THIS MANUAL BEFORE INST ALLING AND USING THIS APPLIANCE. IMPORT ANT : Read all instructions carefully before starting installation. Failure to follow these installation instructions may result in a possible re hazard and will void the warranty .
3 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 SAMPLE SAI Global Certification Nº: DMS (mm) xxxx-xxx Listing Label Information/Location Model Name: ______________________________________.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 4 Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury . • W ARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury .
5 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 = Contains updated information. 1 1 Gas Information A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 53 B . G a s C o n n e c t i o n .............................
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 6 B. Limited Lifetime W arranty W arranty Period Heat & Glo Manufactured Appliances and V enting Components Covered Parts Labor Gas Wood P.
7 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 W arranty Period Heat & Glo Manufactured Appliances and V enting Components Covered Parts Labor Gas Wood Pellet EP A Wood Coal Electric .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 8 • Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance. • Any part of a pre-existing replace system in which an insert or a decorative gas appliance is installed.
9 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 A. Appliance Certication 1 Listing and C ode App ro vals C. Gas Pressure Requirements Pressure requirements for VRT -AUB replaces are shown in table below .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 10 2 Operat ing Instruc tions User Guide B. Y our Fireplace W ARNING! DO NOT operate replace before read - ing and understanding operating instructions. Failure to operate replace according to operating instructions could cause re or injury .
1 1 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 H. Lighting Instructions (IPI) 1. This appliance is equipped with an ignition device which automatically lights the burner. DO NOT try to light the burner by hand. 2. Wait ve (5) minute s to clear out any gas.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 12 Not e: If the mo dule is in LOCK- OU T m ode, reset t ing the cir cuit br eaker to the a pplia nce w ill als o reset t he mod ule. Figure 2.1 Control Module I. Control Module Operation 1. The control module has an ON/OFF/REMOTE selector switch that must be set.
13 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 J. After Fireplace is Lit Initial Break-in Procedure • The fireplace should be run three to four hours continuously on high. • T urn the replace off and allow it to completely cool. • R e mo ve x ed gl as s as s em bl y .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 14 Glass Cleaning Frequency: Seasonally By: Homeowner T ools Needed : Protective gloves, glass cleaner , drop cloth and a stable work surface. CAUTION! Handle xed glass assembly with care. Glass is breakable.
15 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 B. Maintenance T asks-Qualied Service T echnician T o prevent inadvertent burner operation while servicing this appliance: • Unplug DC regulator from junction box. • Remove batteries from battery pack (if installed).
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 16 Burner Ignition and Operation Frequency: Annually By: Qualied Service T echnician T ools needed: Protective gloves, vacuum cleaner , whisk broom, ashlight, vo ltmeter , index ed drill bit set , and a manometer .
17 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 A. T ypical Appliance System NOTICE: Illustrations and photos reect typical installations and are for design purposes only . Illustrations/diagrams are not drawn to scale. Actual product may vary from pictures in manual Figure 4.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 18 B. Design and Installation Considerations Heat & Glo direct vent gas appliances are designed to op- erate with all combustion air siphoned from outside of the building and all exhaust gases expelled to the outside of the building.
19 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 5 F raming and C learances A. Selecting Appliance Location Whe n sel ect ing a loca tio n for the appli anc e it is impo rta nt to con sid er the re quir ed cl eara nces to wal ls ( see F igu re 5.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 20 D C A B STONE SURROUND A Figure 3.1 B. Optional Stone Surround Installed Fire Risk. Odor Risk. T ipping Risk • Install gas stove on a stable, level platform/ oor strong enough to support gas stove without tipping.
21 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 A. V ent T ermination Minimum Clearances 6 T ermination Locations Fire Risk. Maintain vent clearance to combustibles as specied. • DO NOT pack air spa ce with ins ulat ion or other materials.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 22 Figure 6.3 Minimum Clearances for T ermination NOTES: 1. All distances are measured vertically or horizontally along the wall to a point in line with the nearest part of the terminal. 2. Prohibited area below electricity meter or fuse box extends to ground level.
23 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 A. Flue Components These models are approved to use Hearth & Home T echnologies series pipes, components and termination. Approved components are labeled for identication. This pipe is tested and listed as an approved component of the stove.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 24 Figure 7.2 Figure 7.3 V H STRAIGHT UP VERTICAL FLUE V 38 ft. (1 1.58 m) Maximum STRAIGHT OUT HORIZONT AL FLUE H 2 ft. (610 mm) Maximum For Natural, Propane and Butane Gases. For Natural, Propane and Butane Gases.
25 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Figure 7.4 Figure 7.5 V H H V Natural Gas • One 90 ° Elbow System V Minimum H Maximum 1-1/2 ft. 457 mm 4-1/2 ft. 1.37 m 3 ft. 914 mm 9 ft. 2.74 m 4-1/2 ft. 1.37 m 13-1/2 ft. 4.12 m 6 ft. 1.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 26 Natural Gas • T wo 90° Elbows System V Minimum H Maximum H1 + H2 Max. 1-1/2 ft. 457 mm 1-3/4 ft. 530 mm 3-1/2 ft. 1.07 m 3 ft. 914 mm 3-1/2 ft. 1.07 m 7 ft. 2.13 m 4-1/2 ft. 1.37 m 5-1/2 ft.
27 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Figure 7.7 V H 1 H 2 Natural Gas • T wo 90° Elbows System V Minimum H Maximum H1 + H2 Max. 1-1/2 ft. 457 mm 2 ft. 610 mm 3-1/2 ft. 1.07 m 3 ft. 914 mm 3-1/2 ft. 1.07 m 7-1/2 ft. 2.28 m 4-1/2 ft.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 28 Figure 7.8 H 2 H 1 V V 2 H V 1 Figure 7.9 Natural Gas • T wo 90° Elbows System V Minimum H Maximum 1 ft. 305 mm 3 ft. 914 mm 2 ft. 610 mm 6 ft. 1.83 m 3 ft. 914 mm 9 ft. 2.74 m 4 ft. 1.22 m 12 ft.
29 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Figure 7.10 V 2 V 1 H 2 H 1 Natural Gas • Three 90° Elbows System V Minimum H Maximum H1 + H2 Max. 1-1/2 ft. 457 mm 1-3/4 ft. 530 mm 3-1/2 ft. 1.07 m 3 ft. 914 mm 3-1/2 ft. 1.07 m 7-1/2 ft.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 30 Figure 7.1 1 V 2 V 1 H 1 H 2 Natural Gas • Three 90° Elbows System V Minimum H Maximum H1 + H2 Max. 1-1/2 ft. 457 mm 1-3/4 ft. 530 mm 3-1/4 ft. 1,0 m 3 ft. 914 mm 3-1/2 ft. 1,07 m 6-1/2 ft.
31 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Step 2. For installations using a round support box/wall thimble (check pipe manufacturer's instructions), mark the wall for a 9 in. x 9 in. (229 mm x 229 mm) square hole. The center of the square hole should line up with the center line of the horizontal pipe.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 32 FIG. A 90 DEGREE ELBOW FIG. B MINIMUM CLEARANCE CENTER LINE TRIM RING HEAT SHIELD OVER TOP HALF OF PIPE INTERIOR WALL 2 in. (51 mm) clearance from rear of stove WALL THIMBLE MINIMUM OF 6 in.
33 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 2. Installing Slim Line T rim Ring and Heat Shield Measure from the oor to the center of the ue pipe.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 34 STORM COLLAR VERTICAL TERMINA TION CAP PIPE LENGTH FIRESTOP FLASHING SUPPORT BOX 1 1.58 m (38 ft.) MAXIMUM On vertical terminations use SLP-TVHW . Figure 7.20 Step 1. Check the installation instructions for required 10 in.
35 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Step 4. Ass emb le t he d esi red lengt hs o f pi pe a nd e lbo ws n eces - sar y to rea ch fro m the gas stov e up thro ugh the round sup- por t box . Ensur e th at al l pi pe an d elb ow conn ect ion s are in the ir ful ly t wist- lock ed po siti on.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 36 MIN. 25.4 mm CLEARANCE MIN. 25.4 mm CLEARANCE MIN. 25.4 mm CLEARANCE MIN. 25.4 mm CLEARANCE NAILS CEILING FIRESTOP Figure 7.
37 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 A. Pipe Clearances to Combustibles W ARNING! Risk of Fire! Maintain air space clearance to vent.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 38 Figure 8.4 Installing the Attic Shield 3 F ASTENERS PER SIDE INSTALL ATTIC INSULATION SHIELDS BEFORE OR AFTER INSTALLATION OF VENT SYSTEM CEILING FIRESTOP INST ALLED BELOW CEILING CEILING FIRESTOP INST ALLED ABOVE CEILING A TTIC ABOVE A PIPE SLP A 9 in.
39 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 D. Install Attic Insulation Shield W ARNING! Fire Risk. DO NOT allow loose materials or insulation to touch vent. Hearth & Home T echnologies Inc. requires the use of an attic shield. An attic shi eld const ruc ted of 26 gauge minim um metal that ext end s at leas t 2 in.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 40 9 Appliance Setup A. Remove Shipping Materials Remove shipping materials from inside or underneath the rebox. The gas line is shipped inside back panel. T o access the gas line remove the top plate from the gas stove.
41 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Figure 9.4 The manufacturer recommends securing the lag bolt from the component bag in the center hole in the bottom plate (clearance hole). This bolt will help to prevent tip - ping forward.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 42 F . Installing the Bafe The baf e i s sh ippe d wrap ped, insid e the rebo x. In stall the baf e with t he em bed ded “T” s.
43 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 G. Positioning the Logs While still breakable, the logs do not become fragile until after the gas stove is burned and they have cured. After curing, any handling must be done with care as breakage can easily occur .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 44 J. Inner Glass Door Assembly Replacement T urn the gas stove OFF and let it cool down before replac- ing the inner glass door assembly .
45 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Figure 9.18 Fixed Glass Assembly GLASS ASSEMBL Y LA TCHES (BOTH BOTTOM AND TOP) K. Covers Removal For Servicing Control Compartment Access Door • Lift the lower door up and out to access the gas controls.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 46 1 0 Installing V ent Pipe ( SLP P ip e ) Figure 10.2 High T emperature Silicone Sealant A. Assemble V ent Sections T o attach the rst vent component to the starting collars of the appliance: • Lock the vent components into place by sliding the pipe section onto the collar .
47 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 C. Secure The V ent Sections • V er t i c al r u ns o f p ip e m us t b e s up po r t ed e v er y 8 f t. (2 .4 4 m ). • Horizontal sections must be supported every 5 ft. (1.52 m). • V ent supports or plumbers strap (spaced 120º apart) may be used to support.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 48 D. D i sa ss em bl e V en t Se ct io ns • Rota te either se ction (see Figure 10 .7) so the seams on both pipe se ctions are a ligned as sho wn in Figure 10.8. • Pull carefully to separate the pieces of pipe.
49 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 10 in. (254 mm) 10 in. (254 mm) INTERIOR WALL SHIELD G. Install Firestops For Horizontal Runs - Firestops are REQUIRED on both sides of a combustible wall through which the ue passes.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 50 Figure 10.15 Ceiling Firestop (Ceiling Side) Figure 10.16 Attic Firestop CEILING CEILING FIRESTOP RAFTER NAILS (4 REQUIRED) JOIST CEILING FIRESTOP CEILING NAILS (4 REQUIRED) If the area above the ceiling IS an attic, position and secure the restop on top of the previously framed hole.
51 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 J. Install Metal Roof Flashing • See minimum vent heights for various pitched roofs (Figure 10.19) to determine the length of pipe to extend through the roof. • Slide the roof ashing over the pipe sections extending through the roof as shown in Figure 10.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 52 K. Assemble and Install Storm Collar CAUTION! Risk of Cuts, Abrasions or Flying Debris. Wear protective gloves and safety glasses during instal- lation. Sheet metal edges are sharp. • Connect both halves of the storm collar with two screws (see Figure 10.
53 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 1 1 G as Information A. Gas Pressure Requirements Pressure requirements for VRT -AUB replaces are shown in the table below . T wo taps are provided on the right hand side of the gas control for a test gauge connection to measure the inlet and outlet pressures.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 54 The gas is intr odu ced to the appli anc e on the left hand side. After the gas pipe installation is complete, check carefully all gas connec tion s for leaks with a comme rcia lly- avai labl e, noncorrosive leak check solution.
55 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 1 2 Elect rical Infor mation Figure 12.1 IPI Wiring Diagram /RC300AU A. Wiring Requirements NOTICE: This appliance must be installed by a qualied electrician in accordance with the relevant national and local regulations.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 56 BLUE BROWN GREEN/ YELLOW BROWN GREEN/YELLOW BLUE Figure 12.2 D. Blower These replaces have a factory installed Fan, Electrical Junction Box. These components are located behind the lower door .
57 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Not e: I f t he mo dule is in LOCK- OUT m od e, re set ti ng the cir cuit br eaker to the a pplia nce w ill als o reset t he mod ule. Figure 12.4 Control Module E. Control Module Operation 1.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 58 Hearth & Home T echnologies disclaims any responsibility for , and the warranty will be voided by , the following actions: • Installation and use of any damaged system component. • Modication of the system component.
59 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 5. Close the housing door . See Figure 12.8. 4. Plac e r emot e con trol insi de h ousin g. S ee Fi gure 12.7 . Figure 12.7 Remote in Housing Installation of Remote Control Housing CAUTION! Risk of Fire! DO NOT install damaged or modied components .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 60 Figure 12.8 Mounting Remote Control Housing AUX300CE Module Installation • In ser t the 4 hol e ha rn es s fro m th e AUX 30 0C E mod ule in to the 4 pin pl ug o n the con trol modu le. See Figur e 12 .
61 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Function Buttons Menu Select V V Use POWER button to turn the unit on and off. Use MENU but ton to displ ay the menu func tio ns. Onl y func tio ns tha t can be acti vat ed wil l be dis pla yed .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 62 About ON Mode • All functions can be accessed when the remote control is in the ON mode.
63 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Adjusting Thermostat • Press the MENU button to activate the menu. • Using the UP and DOWN arrows highlight the THERMO icon and press SELECT . • Use the UP and DOWN arrows to turn the THERMO ON or OFF , then press SELECT (the SET TEMP will start blinking).
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 64 Frequently Asked Questions/T roubleshooting Symptom Possible Cause Corrective Action Remote control will not transmit Batteries V erify batteries are functional and installed correctly . Remote control is in Child Lock mode Disengage Child Lock mode.
65 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 1 3 T roublesho oting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 66 In t e l l iF i r e Pl u s ™ Ignition System - (continued) Symptom Possible Cause Corrective Action 4. Pilot lights but contin- ues to spark, and main burner will not ignite. (If the pilot continues to spark after the pilot ame has been lit, ame rectication has not occurred.
67 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 1 4 Reference Materials A. Appliance Dimension Diagram Di me ns ion s a re a ctu al a ppl ia nc e d ime ns io ns. U se fo r re fer en ce on ly . Fo r f ra mi ng di me nsi ons a nd cl ea ra nce s re fer to S ec tio n 5.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 68 G F A B C D E Hearth Pad B. Appliance Dimension with Stone Surround Diagram Figure 14.2 Appliance Dimensions with Stone Surround Height includes 9.3 mm hearth pad. Height includes 9.53 mm hearth pad.
69 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 C. Maintenance T asks Inspect Maintenance T asks Doors 1. Inspect for scratches, dents or other damage and repair as necessary . 2. V erify no obstructions to airow . 3. V erify maintenance of proper clearance to combustible household objects.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 70 D. V ent Components Diagrams Figure 14.3 SLP Series V ent Components Effective Height/Length Pipe inches mm SLP4 4 102 SLP6 6 152 SLP12 12 305 SLP24 24 610 SLP36 36 914 SLP48 48 1219 SLP6A 2 - 6 51 - 152 SLP12A 2 - 12 51 - 305 8-3/4 in.
71 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 SLP-TVHW V ertical T ermination Cap SLP90 SL-2DVP DVP-FBHT 1 in. (25 mm) 14 in. (356 mm) 3/8 in. (10 mm) 1 in. (25 mm) 7-1/4 in. (184 mm) 7-3/4 to 10-3/8 in. (197 to 264 mm) DVP-FBHT FireBrickTermination Cap D.
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 72 E. Service Parts Direct V ent V ertical Stove Beginning Manufacturing Date: March 201 1 Ending Manufacturing Date: ______ VRT -AUB VRT -GY -N-AUB, VRT -BZ-N-AUB VRT -GY -P-AUB, VRT -BZ-P-AUB Part number list on following page.
73 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 Service Parts VRT -AUB IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer .
Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 74 Service Parts Beginning Manufacturing Date: March 201 1 Ending Manufacturing Date: ______ VRT -AUB IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number .
75 Heat & Glo • VRT -AUB • 2123-980 Rev . H • 5/12 E. Contact Information Please contact your Heat & Glo dealer with any questions or concerns.
デバイスHeat & Glo LifeStyle VRT-GY-P-AUBの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Heat & Glo LifeStyle VRT-GY-P-AUBをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはHeat & Glo LifeStyle VRT-GY-P-AUBの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Heat & Glo LifeStyle VRT-GY-P-AUBの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Heat & Glo LifeStyle VRT-GY-P-AUBで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Heat & Glo LifeStyle VRT-GY-P-AUBを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はHeat & Glo LifeStyle VRT-GY-P-AUBの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Heat & Glo LifeStyle VRT-GY-P-AUBに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちHeat & Glo LifeStyle VRT-GY-P-AUBデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
