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Maintenance and Service Guide 8200 Elite Series Convertible Minitower 8200 Elite Series Microtower 8200 Elite Series Small Form Factor 8200 Elite Series Ultra-Slim Desktop 6200 Pro Series Microtower 6.
© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indicates that failur e to follow directions could result in bo dily harm or loss of life. CAUTION: Text set o ff in this manne r indicates tha t failure to f ollow directions co uld result in d amage to equipment or loss of inf ormation.
iv About This Book.
Table of contents 1 Instal ling and Cu stomiz ing the So ftwar e ........... ............ ........... ........ ........... ............ .......... 1 Installin g the Windows Operati ng System ............ ...................... .................... ...
Misc boards .. .......... ......... ........... .......... ......... ........... ........ ........... ........ ........... ....... 33 Sequential part number listing .......... ........... ............ ........... ............ ........... .......... ..
SMART ATA Drives ...... ............... ........... .............. ............... ........... .............. .............. .......... ... 69 Cable M anagemen t ................ ................. .................... ................ ................
7 Removal a nd Replaceme nt Proce dures – Microtow er (MT) Cha ssis ................................. 128 Preparati on for Disa ssembly ....... ................. ............... ................ ................. ............... ........... 128 Computer Access Panel .
Drive P ositions ......... ............. ................ ........... ................. ............ ............... ......... 183 Installing a nd Removi ng Drives ............. ................................................................. . 184 Removing a 5.
Hood Se nsor ....... .......... ................ ............ ........... ............... ............ .............. ............ ...... .... 237 System Bo ard ....... .............. ............ ................. ............ .............. ........
Contacting Cu stomer Supp ort ......... ................ ............ ................ ................ ............ ............... 30 6 Appendix E Passwo rd Secu rity and Re setti ng CMOS .......................................... .............. 307 Resetting the Pa ssword Jumpe r .
USDT Spec ifications ................................. ................................... ................... .................... .. 331 Index . .......... ................... .................... .................. .................... ......... ..
1 Installing and Customizing the Software If your computer was not shipped wi th a Microso ft operating syste m, some portio ns of this documentation do not apply . Addition al information is available in online help after you install the operating system.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Exp lorer and follow the instructions on the screen. 2. Once an Internet connection ha s been established, click the Sta rt button. 3. Select the All Programs menu.
Launching Windows XP from Windows 7 Windows XP Mode for Wind ows 7 allows you to install and launch Windows XP applications from the Windows 7 taskbar.
2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings.
● Enable or disabl e removabl e media bo ot ability. ● Solve system configu ration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system conf iguration inform ation on a USB devi ce and restoring it on one or more computers.
Table 2-1 Computer Setup (F10) Utility (continued) Security Computer Setup—Security on page 10 Power Computer Setup—Power on page 14 Advanced Computer Setup—Advanced on page 15 Computer Setup—File NOTE: Support for s pecific Compu ter Setup op ti ons may vary depending on the hardware configuration.
Table 2-2 Computer Setup—File (continued) Apply Defaults and Exit Applies the currently selected default setti ngs and clears any established passwords. Ignore Changes and Exit Exits Computer Setup without appl ying or saving any changes. Save Changes and Exit Saves changes to system con figuration or default settings and exits Computer Setup.
Table 2-3 Computer Setup—St orage (continued) Device Configuration Lists all installed BIOS-c ontrolled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM : Size, model, firmware version, serial number, connector color (not included for USB CD- ROM).
Table 2-3 Computer Setup—St orage (continued) Storage Options eSATA Port (some model s) Allows you to set a SATA port as an eSATA port fo r use with an external dr ive. Default is enabled. This setting affects on ly the port with the black connector, labeled as eSATA on the system board.
Table 2-3 Computer Setup—St orage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tes ts. NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self- tests is attached to the system.
Table 2-4 Computer Setup—Security (continued) Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle. If the user does no t enter the correct power-on password, the unit will not boot.
Table 2-4 Computer Setup—Security (continued) USB Security Allows you to set Enabled/Disabl ed (default is En abled) for: ● Front USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Por.
Table 2-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (enable/disable) - He lps prevent operating sy stem security breaches.
Computer Setup—Power NOTE: Support for s pecific Compu ter Setup op ti ons may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— En able/Disable.
Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup op ti ons may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Mem ory, FullBoot, or FullBoot Every x Days).
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Bus Opti ons On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which s ets the VGA palette snooping bit in PCI configurat ion space; only needed when more than one graphic s controller is installed.
Recovering the Configuration Settings This method of recovery requir es that you first perform the Save to Removable Media comma nd with the Computer Setup (F10) Utility before Restore is needed. (See Sa ve to Removable Media on page 6 in the Computer Setup—File table.
3 Illustrated parts catalog This chapter provides spare pa rt information for all chassis. Convertible minitower (CMT) chassis spare parts Computer system components Item Description Spare part number.
Item Description Spare part number (4) System board (includes replacement thermal material) Includes Trusted Pl atform Module (TPM) 611835-001 Does not include TPM 649742-001 Memory modules (PC3-10600.
Item Description Spare part number (3) Front I/O assembly 646821-001 (4) SATA hard drive power cable 646831-001 SATA cable , 18 inch, 1 straight end, 1 angled end (unlabeled; not illustrated) 639958-001 SATA cable , 17.
Item Description Spare part number Clamp lock , includes universal cable (plate not included; not illustrated) 508987-001 Antenna for use with 538048-001 (not illust rated) 583345-001 Keyboard (not illustrated) NOTE: For a list of supported countries and ass ociated dash numbers, see Sequential part number listing on page 22 .
Description Spare part number Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 581599-001 Grommet , hard drive .
Spare part numbe r Description 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508312-001 160-GB, 10000-rpm, 2.
Spare part numbe r Description 537745-291 PS/2 basic keyboard for use in Japan 537745-371 PS/2 basic keyboard for us e with International E nglish 537745-AA1 PS/2 basic keyboard for use in the People&.
Spare part numbe r Description 537746-281 PS/2 basic keyboard for us e in Thailand 537746-291 PS/2 basic keyboard for use in Japan 537746-351 PS/2 basic keyboard for use in Finland 537746-371 PS/2 bas.
Spare part numbe r Description 613125-231 Washable keyboard for use in Slovakia 613125-251 Washable keyboard for us e in Russia 613125-261 Washable keyboard for us e in Bulgaria 613125-271 Washable ke.
Spare part numbe r Description 631411-201 Smartcard keyboard for use in Brazil (Portuguese) 631411-211 Smartcard keyboard for use in Hungary 631411-221 Smartcard keyboard for use in the Czech Republic.
Spare part numbe r Description 638631-001 Intel Core i5 2500 (3.3-GHz, 6-MB L3 cache) 638632-001 Intel Core i7 2600 (3.4-GHz, 8-MB L3 cache) 638806-001 Hood sensor 638815-001 Serial port PCI card 6388.
Microtower (MT) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 646826-001 (2) Access panel 646825-001 (3) Power supply 320W, 90% efficient 613764-001 .
Item Description Spare part number 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 260 0 (3.4-GHz, 8-MB L3 cache) 638632-001 Intel Core i5 250 0 (3.3-GHz, 6-MB L3 cache) 638631-001 Intel Core i5 240 0 (3.
Item Description Spare part number (4) Power switch/LED assembly 646828-001 (5) SATA cable , 18 inch, 1 straight end, 1 angled end (unlabeled) 639958-001 (6) SATA cable , 17.
Item Description Spare part number USB powered sp eakers (not illustrated) 636917-001 Hard drive c onvers ion brack et (not illustrated) 397117-001 Clamp lock , includes universal cable (plate not inc.
Description Spare part number 160-GB, 10000-rpm, 2.5-inch 508312-001 160-GB Solid-state drive 646809-001 80-GB Solid-state drive 607817-00 1 Optical drive Blu-ray BD-RW SuperMulti DL Drive with Light .
Sequential part number listing Spare part numbe r Description 397117-001 Hard drive conversion bracket 444740-001 Mouse, optical, jack black 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508312-001 160-GB, 10000-rpm, 2.
Spare part numbe r Description 537745-271 PS/2 basic keyboard for us e in Romania 537745-281 PS/2 basic keyboard for us e in Thailand 537745-291 PS/2 basic keyboard for use in Japan 537745-371 PS/2 ba.
Spare part numbe r Description 537746-261 PS/2 basic keyboard for use in Bulgaria 537746-271 PS/2 basic keyboard for us e in Romania 537746-281 PS/2 basic keyboard for us e in Thailand 537746-291 PS/2.
Spare part numbe r Description 613125-141 Washable keyboard for us e in Turkey 613125-171 Washable keyboard for use in Saudi Arabia 613125-201 Washable keyboard for use in Brazil (Portuguese) 613125-2.
Spare part numbe r Description 631411-131 Smartcard keyboard for use in Port ugal 631411-141 Smartcard keyboard for use in Turkey 631411-151 Smartcard keyboard for use in Greece 631411-161 Smartcard k.
Spare part numbe r Description 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637996-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 637997-001 ATI Radeon HD6570 PCIe x16 graphics card, 1 GB 638628-001 Intel Core i3 2100 (3.
Spare part numbe r Description 646834-001 SATA optical drive power cable 648963-001 300-GB, 10000 RPM, SATA2 hard drive 649515-001 System board, includes TPM for us e in 8200 Elite Series models (incl.
Item Description Spare part number Memory modules (PC3-10600, 13 33-MHz; not illustrated) 4-GB 646801-001 2-GB 646800-001 1-GB 646808-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 2600S (2.8-GHz, 8-MB L3 cache) 638419-001 Intel Core i5 2500S (2.
Misc parts Item Description Spare part number Heat sink (includes repl acement thermal material) (1) For the processor 587456-001 (2) For the MXM graphics card 646807-001 Fo r UMA graphics (not illust.
Item Description Spare part number (7) Rear port cover 646818-001 (8) Chassis fan, front 646813-001 Optical drive rail (green plastic piece on dr ive; not illustrated) 594219-001 USB powered sp eakers.
Description Spare part number Optical drive Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 646810-001 DVD±RW and CD-RW Super Mult i Double-Layer Combo Drive with LightScribe.
Spare part numbe r Description 537745-141 PS/2 basic keyboard for use in Turkey 537745-151 PS/2 basic keyboard for use in Greece 537745-161 PS/2 basic keyboard for use in Latin America (Spanish) 53774.
Spare part numbe r Description 537746-131 PS/2 basic keyboard for us e in Portugal 537746-141 PS/2 basic keyboard for use in Turkey 537746-151 PS/2 basic keyboard for use in Greece 537746-161 PS/2 bas.
Spare part numbe r Description 594220-001 Grommet, hard drive isolation, blue 595115-001 DVD±RW and CD-RW Super Mult i Doub le-Layer Combo Drive with Ligh tScribe.
Spare part numbe r Description 619580-001 Mouse, washable 625256-001 Heat sink for use with UMA graphics 631411-001 Smartcard keyboard for use in the United States 631411-031 Smartcard keyboard for us.
Spare part numbe r Description 631411-KD1 Smartcard keyboard for use in South Korea 631411-L31 Smartcard keyboard for use with international En glish 631954-001 WLAN 802.11a/b/g/n card 634824-001 320-GB, 7200 RPM hard drive, 2.5-inch 638419-001 Intel Core i7 2600S (2.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 646814-001 (2) Power supply 90% efficient 613762-001 Standard 613763-001 (3) Sy.
Item Description Spare part number 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 260 0 (3.4-GHz, 8-MB L3 cache) 638632-001 Intel Core i5 250 0 (3.3-GHz, 6-MB L3 cache) 638631-001 Intel Core i5 240 0 (3.
Item Description Spare part number SATA cable , 25.2 inch, 1 straight end, 1 angl ed end (not illustrated) 63 8814-001 DMS-59 to dual VGA cable 463023-001 Adap ter, Dis playPort to VGA 603250-001 Adap.
Item Description Spare part number (5) Solenoid lock 641498-001 (6) Hood sensor 638816-001 Card read er , 22-in-1 (not illustrated) 636166-001 USB powered sp eakers (not illustrated) 636917-001 Clamp .
Description Spare part number 160-GB Solid-state drive 646809-001 80-GB Solid-state drive 607817-00 1 Optical drive Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 16X SATA DVD±RW driv.
Sequential part number listing Spare part numbe r Description 444740-001 Mouse, optical, jack black 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508312-001 160-GB, 10000-rpm, 2.
Spare part numbe r Description 537745-281 PS/2 basic keyboard for us e in Thailand 537745-291 PS/2 basic keyboard for use in Japan 537745-371 PS/2 basic keyboard for us e with International E nglish 5.
Spare part numbe r Description 537746-271 PS/2 basic keyboard for us e in Romania 537746-281 PS/2 basic keyboard for us e in Thailand 537746-291 PS/2 basic keyboard for use in Japan 537746-351 PS/2 ba.
Spare part numbe r Description 613125-201 Washable keyboard for use in Brazil (Portuguese) 613125-211 Washable keyboard for use in Hungary 613125-221 Washable keyboard for use in the Czech Republic 61.
Spare part numbe r Description 631411-151 Smartcard keyboard for use in Greece 631411-161 Smartcard keyboard for use in Latin America (Spanish) 631411-171 Smartcard keyboard for use in Saudi Arabia 63.
Spare part numbe r Description 637995-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637996-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 638628-001 Intel Core i3 2100 (3.1-GHz, 3-MB L3 cache) 638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638630-001 Intel Core i5 2400 (3.
4 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedur es and precautions described in this chapter is essent ial for proper service.
Electrostatic Discharge Information A sudden discha rge of static ele ctricity from your finger or other conductor can destroy static-sens itive devices or microcircuitry.
● Keep electr ostatic se nsitive pa rts in their contai ners until they arrive at static-free stations. ● Place items on a grounded surface befo re removing them from their container. ● Always be p roperly gr ounded when tou ching a sensitive comp onent or assemb ly.
Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing st atic electricity include: ● Antistatic tape ● Antistatic smocks, a prons, or sleeve protec.
● Do not stack computers on top of each othe r or place com puters so near eac h other that they are subject to each other’s re-circulated or preh eated air.
Cleaning the Keyboard Follow all safe ty precautions in General Cleaning Safety Precautions on page 65 before cleaning the keyboard. To clean the tops of the keys or the keyboa rd body, follow the procedures described in Cleaning the Computer Case on page 65 .
Power Supply Fan The power supply fan is a vari able-speed fan based on t he te mperature in the power supply. CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Sta ndby,” “Suspend,” or “Off” mod es.
Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replac ement spares. ● If a drive must be mailed, place the drive in a b ubble-pack mailer or other suitab le protective packaging and labe l the package “Fragile: Handle Wi th Care.
SATA Hard Drives Serial ATA Hard Drive Characterist ics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
● Keep cables clear of sliding o r moveable parts to prevent them from being cut or crimped when the parts are mo ved. ● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. ● Some flat rib bon cables c ome prefolded.
5 Configurations and Serial Number Standard Configuration Features Features may vary depe nding on the model. For a compl e te listing of the hardware and software installed in the computer, run the diagnostic ut ility (includ ed on some comput er models only).
Figure 5-2 Microtower Configuration Figure 5-3 Small Form Factor Configuration NOTE: The Small Form Facto r computer can also be used in a tower orientatio n. For more information, se e Using the Sma ll Form Fa ctor Computer in a Tower Orientati on on page 209 in this guide.
Figure 5-4 Ultra-Slim Desktop Co nfiguration Serial Number Location Each computer has a unique serial number a nd a pr oduct ID number that are located on the top cover of the computer. Keep these numbers availab le for us e when contacting customer service for assistance.
Figure 5-6 Microtower Serial Number and Product I D Location Figure 5-7 Small Form Factor Serial Number and Product ID Location 74 Chapter 5 Con figurations an d Serial N umber.
Figure 5-8 Ultra-Slim Desktop (USDT) Se rial Number and Product I D Locatio n Serial Number Location 75.
6 Removal and Replacement Procedures – Convertible Minitower (CMT) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y .
CAUTION: The screws use d in the computer are o f different thread sizes an d lengths; usin g the wrong screw in an application may damage the unit. Computer Access Panel Description Spare part n umber Access panel 646819-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ) 2.
Front Bezel Description Spare part n umber Front bezel 646822-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) .
Front Bezel Security The front bezel can be locked in place by installi ng a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ).
7. Replace the access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were dise ngaged when the access panel was removed. Bezel Blanks 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ).
System Board Connections Refer to the following illustration and tabl e to identify the system board connectors. Figure 6-6 System Board Connections Table 6-1 System Board Connections No.
Table 6-1 System Board Connections (continued) No. System Board Connector System Board Label Color Component 16 USB MEDIA black USB Device, such as a Media Card Reader 17 USB MEDIA2 black USB Device, such as a Media Card Reader 18 SATA 2.0 SATA2 white 3rd Hard Drive, or 1st Optical Drive if no 3rd Hard Drive 19 SATA 3.
For proper system operatio n, the DDR3-SDRAM DIMMs must be : ● industry-stand ard 240-p in ● unbuffered non-ECC PC3-8500 DDR3-1066 MH z-compliant or PC3-10600 DDR3 -1333 MHz- compliant ● 1.
be populated with the other tw o 1-GB DIMMs. With this configuration , 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum op erational speed is de t ermined by the slowest DIMM in t he system.
3. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 6-7 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket.
Expansion Card Description Spare part n umber nVidia Quadro NVS295 PCIe x16 graphics card, 256 MB 641462-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF405, DVI/VGA PCIe x.
4. Press straight down o n the two gr een thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2) . Figure 6-8 Ope ning the Expans ion Slot Reta iner 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
b. If you are removing a stand ard PCI card or PC I Express x1 ca rd, hold the card at ea ch end and carefully rock it back and forth until the co nnectors pull free from the socket. Li ft the card straight up to remove it. Be sure not to scrape the ca rd against other comp onents.
CAUTION: After removing an expa nsion card, you mu st replace it with a new c ard or expansion slot cover fo r proper cooling of internal componen ts during operatio n.
Drives Description Spare part n umber 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 5815 99-001 Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 1 TB, 7200 r.
Drive Positions Figure 6-13 Drive Positions (Minitow er Configuration Show n) Table 6-2 Drive Positions 1 Three 5.25-inch drive bays for optional drives (optical drives and media card reader shown) 2 Three 3.5-inch internal hard drive bays NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ).
5. Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, pres s down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2) . CAUTION: When the yellow d rivelock is pressed, a ll the 5.
● To remove a hard drive from one of the two lo wer internal hard drive bays, pull up on the green hard drive drivelock mechani s m (1) for that driv e and slide the driv e from the drive bay (2) .
Installing Drives When installing drives, follow these guideli nes: ● The primary Serial AT A (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA0. If you a re adding a second hard drive, connect it to the light blue SATA1 connector.
replacing the primary hard drive, you must remo ve the four silver an d blue 6-32 isolatio n mounting guide screws from the old hard dr ive and install them in the new hard drive. Figure 6-19 Extra Guide Screw Locations No. Guide Sc rew Device 1 Black M3 Metric Sc rews 5.
Installing a 5.25-inch Dr ive into a Dr ive Bay 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Remove the front bezel ( Front Bezel on page 78 ).
CAUTION: The bottom 5.25- inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other devi ce that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger dri ve, su ch as an optical d rive, int o the bottom bay.
Installing a Hard Drive in to an Intern al Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to ba ck up the data from the ol d hard drive so that you can transfer the data to the new hard drive.
◦ Install the d rive into the s lot on the adap ter bracket with the PC A side faci ng down, aligning the three tabs on th e bracket with the drive. En sure that the power and data connectors on the drive are properly ori ented.
● If you are installing the drive in the upper bay ( bay 4), install t hree standard 6-32 silver guide screws (two on the right side and one on the le ft side in the screw hole closest to the power and data connectors). Figure 6-26 Installing Standard Guide Screws 4.
● If you are installing a hard drive into the up per bay (bay 4), slide the ha rd drive into the drive bay (1) then secure the drive in plac e with a standard 6-32 screw (2) . Figure 6-28 Installing a Hard Drive into the Uppe r Bay 5. Connect the power cable and data cable to the rear of the hard drive.
Installing a 3.5-inch SATA Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to ba ck up the data from the ol d hard drive so that you can transfer the data to the new hard drive.
4. Slide the hard drive down into the drive cage unti l it locks. The drivelo ck automatically secures the drive in the bay. Figure 6-30 Installing a Hard Drive into the Hard Drive Bay CAUTION: Make sure the guide screws line up with the guide slots in the drive cage.
2. Remove the screw from th e rear of the ca rrier (1) and slide the top cov er off the carrier (2) . Figure 6-31 Removing the Carrier Cover 3. Remove the adhesive strip that secu res the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2) .
4. Remove the four screws from the bo ttom of the hard drive carrier. Figure 6-33 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's cir cuit board.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2) .
Hood Sensor Description Spare part n umber Hood sensor 638816-001 The hood sensor is located on the top of the rear chassis panel. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ).
Front I/O, USB Assembly Description Spare part n umber Front I/O and USB assembly 646821-001 The front I/O, USB assembly is mo unted to the front of the chassis and is removed by pulling it away from the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ).
5. Remove the screw that secures the as sembly to the front of the chassis. 6. Rotate the right side of the as sembly a way from the chassis. Figure 6-40 Removing the front I/O, USB, power swit ch assembly 7.
Power Switch Assembly Description Spare part n umber Power switch/LED assembly 646820-001 The power switch assembly is mounted to the front of the chassis and rem oved by pulling it away from the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ).
Speaker Description Spare part n umber Speaker 645330-001 The speaker is mounted to the inside front of the chassis with two screws. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ).
Rear Chassis Fan Description Spare part n umber Rear chassis fan 643908-001 The rear fan is mou nted to the rear ch assis wall an d secured by four Phillips s crews. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2.
Fan sink Description Spare part n umber Fan sink 643907-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. In the order indicate d, loosen the four captive scre ws that secure the fan si nk to the system board.
5. Lift the fan sink from the proc essor (2) . Figure 6-45 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to the top of the processor.
Processor Description Spare part n umber Intel Core i7 processor 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.
6. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pins are ve ry fragile and handling them coul d cause irrepa rable damage. O nce pins are damaged it may be necessary to replace the system board.
2. Secure the locking lever. Figure 6-47 Installing the proc essor If reusing the existing heat sink, go to step 3. If using a new heat si nk, go to step 5. 3. If reusing the existing heat sink, apply the therma l grease provided in the spares kit to the top of the processo r.
Power Supply Description Spare part n umber Power supply, 320W, 9 0% efficient 613764-001 Power supply, 320W 613765-001 WARNING! To reduce potential safety i ssues, only the power supply pr ovided with the computer, a replacement power supply provided by HP, or a po wer supply purchased as an ac cessory from HP should be used with the computer.
6. Press the tab (2) in front of the power suppl y, slide th e power supply toward the front of the computer, and then lift the po wer supply out of the chassis (3) . Figure 6-48 Removing the power supply To install the power supply, reverse the removal procedure.
6. Remove the 10 screws (1) that secure the system board to the chassis. 7. Slide the system board toward the front of the comp uter so that the connectors loos en from the rear of the chassis, and then lift the system board out of the computer (2) .
Changing from a Mini tower to a Desktop Configuration 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Remove the front bezel ( Front Bezel on page 78 ).
6. Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inser ted, the drivelock will se cure it. Repeat this step for ea ch drive. Figure 6-51 Installing a Drive in the Des k top Configurati on CAUTION: The bottom 5.
10. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-52 Changing from a Minitowe r to a Desktop Configuration 11. Replace the front bezel and computer a ccess panel. 12. Reconnect the power cord and turn on the computer.
5. To release the drives from the 5.25 -inch drive bay, pr ess down on the short yellow drivelock as shown (1) . While pressi ng the drivel ock, pull the drives out of the drive bay (2) . Figure 6-53 Releasing the 5.25-inch Drives from the Drive Bays (Des ktop) 6.
CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle co uld damage the pins that align it within the front bezel. 9. Reposition the bezel blanks within the subpane l in the proper orientation for the mi nitower configuration.
7 Removal and Replacement Procedures – Microtower (MT) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y .
CAUTION: The screws use d in the computer are o f different thread sizes an d lengths; usin g the wrong screw in an application may damage the unit. Computer Access Panel Description Spare part n umber Access panel 646825-001 To access internal co mponents, you must remove the access panel: 1.
Front Bezel Description Spare part n umber Front bezel 646826-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 128 ) 2. Remove the acce ss panel ( Computer Access Panel on page 129 ) 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) .
Bezel Blanks Description Spare part n umber 3.5-inch bezel blank, jack black 583653-001 5.25-inch bezel blank, jack black 570838-001 On some models, there are bezel bl anks covering the 3.5-inch and 5.25 -inch drive bays that need to be removed be fore instal ling a drive.
System Board Connections Refer to the following illustrations and tables to identi fy the system board connectors fo r your model. Figure 7-4 8200 Elite Series System Board Connections Table 7-1 8200 Elite Series System Board Connections No.
Table 7-1 8200 Elite Series System B oard Connections (continued) No. System Board Connector System Board Label Color Component 16 Hood Sensor HSENSE white Hood Sensor 17 PCI Express x1 X1PCIEXP1 blac.
Table 7-2 6200 Pro Series System Board Connections (continued) No. System Board Connector System Board Label Color Component 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial P.
For proper system operatio n, the DDR3-SDRAM DIMMs must be : ● industry-stand ard 240-p in ● unbuffered non-ECC PC3-8500 DDR3-1066 MH z-compliant or PC3-10600 DDR3 -1333 MHz- compliant ● 1.
be populated with the other tw o 1-GB DIMMs. With this configuration , 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum op erational speed is de t ermined by the slowest DIMM in t he system.
3. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket.
Expansion Cards Description Spare part n umber nVidia Quadro NVS295 PCIe x16 graphics card, 256 MB 641462-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF405, DVI/VGA PCIe .
4. Release the slot cover rete ntion latch that secures the PCI slot co vers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-7 Ope ning the Expans ion Slot Reta iner 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until th e connectors pull free from the s ocket. Pull the expansion card straight up from the socket then away from the i nside of the chassi s to release it from the chassis frame.
7. If you are not installing a new expansion card, in stall an expansion slot cover to close the open slot. CAUTION: After removing an expa nsion card, you mu st replace it with a new c ard or expansion slot cover fo r proper cooling of internal componen ts during operatio n.
10. Connect external cables to the installed card, if need ed. Connect internal ca bles to the syst em board, if ne eded. 11. Replace the computer a ccess panel. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were dise ngaged when the access panel was removed.
Drives Description Spare part n umber 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 5815 99-001 Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 1 TB, 7200 r.
● The power ca ble for the SAT A hard drives is a two-headed cable this is plugged into the system board wi th the first connector r o uted to the bottom 3.5-inch bay and the second connector routed to the top 3.5-inch bay. ● The system does not support Parallel ATA (PAT A) optical dr ives or PATA ha rd drives.
CAUTION: To prevent loss of work and da mage to the computer or drive: If you ar e inserting or removing a drive, shut down the opera ting system p roperly, turn o ff the computer, a nd unplug the power cord. Do no t remove a drive whil e the computer is on o r in standby mode.
b. If you are removing a media card reader, d isc onnect the USB cable f rom the system board . Figure 7-15 Disconnecting the Media Card Read er USB Cable 5.
Installing a 5.25-inch or 3.5- inch Drive into a Drive Bay 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 128 ) 2. Remove the acce ss panel ( Computer Access Panel on page 129 ) 3. Remove the front bezel ( Front Bezel on page 130 ) 4.
7. Connect the power and data cabl es to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable and data cable to the back of the drive. NOTE: The power cable for the optical d rives is a two-hea ded cable that is rou ted from the system board t o the rear of the optical drive bays.
Removing a Hard Driv e from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 128 ) 2.
NOTE: The hard drive uses 6-32 isolati on mounting guide screws . Four e xtra guide screws are installed on the exte rior of the hard drive bays. The HP-supplied isola tion mounting guide scre ws are silver an d blue. Ref er to Drives on page 143 for an illustration of the extr a 6-32 i s olation mounting guide screws location.
◦ Install the d rive into the s lot on the adap ter bracket with the PC A side faci ng down, aligning the three tabs on th e bracket with the drive. En sure that the power and data connectors on the drive are properly ori ented.
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom ba y is for the primary hard drive. The upp er bay is for an optional second ary hard driv e. Figure 7-25 Slid ing a Hard Dri ve into the Drive Ba y 5.
Front Fan Assembly Description Spare part n umber Front fan assembly 585884-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the cables from the clip on the top of the fan assembly.
5. Press the lever that secures the as sembly to the chas sis (1) , pivot the assembly forward toward the front of the computer (2) , and then lift th e assembly stra ight up and out of the computer (3) . Figure 7-27 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
Front I/O Assembly Description Spare part n umber Front I/O assembly 646827-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 129 ). 3. Remove the front bezel ( Front Bezel on page 130 ).
Power Switch/LED Assembly Description Spare part n umber Power switch/LED assembly 646828-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the front bezel ( Front Bezel on page 130 ).
Heat sink Description Spare part n umber Heat sin k 645326-001 WARNING! To red uce ris k of pers onal injury f rom hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ).
5. Lift the heat sink from atop the processor. When reinstalling the heat sink, ma ke sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to the top of the processor.
Processor Description Spare part n umber Intel Core i7 processor 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.
6. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pins are ve ry fragile and handling them coul d cause irrepa rable damage. O nce pins are damaged it may be necessary to replace the system board.
To install a new pr ocessor: 1. Place the processor in its so cket and clos e the retainer. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat si nk, go to step 5. 3. If reusing the existing heat sink, apply the therma l grease provided in the spares kit to the top of the processo r.
Speaker Description Spare part n umber Speaker 645330-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the front fan assembly ( Front Fan Assembly on page 153 ).
Rear Chassis Fan Description Spare part n umber Rear chassis fan 636922-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the four silver Phillips screws that secure the fan to the chassis.
5. Lift the fan out of the chassis (2) . Figure 7-33 Removing the rear fan To install the fan assembly, reverse th e removal procedur e. Be sure to or ient the air flow out of the unit.
Power Supply Description Spare part n umber Power supply, 320W, 9 0% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ).
7. Slide the power supply toward the front of the computer (2) , rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3) . Figure 7-35 Removing the power supply To install the power supply, reverse the removal procedure.
System Board Description Spare part n umber For use in 8200 Elite Se ries models: System board, includes Trusted Platform Modu le (TPM) (includes therma l material) 611834-001 System board, does not i.
7. Remove the eight screws that secure the system boar d to the chassis. Figure 7-36 System board screws 8. Slide the system board toward the front of the computer to disengage the I/O panel (1) , lift the rear of the system board up at an angle (2) , and then lift the system board out of the computer (3) .
8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y .
CAUTION: The screws u sed in the compu ter are of different thread s izes and lengths; using the wrong screw in an application ma y damage the unit. Access Panel Description Spare part n umber Access panel 646815-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ).
Front Bezel Description Spare part n umber Front bezel 646814-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) .
Bezel Blanks On some models, there are bezel bl anks covering the 3.5-inc h and 5. 25-inch external drive bays t hat need to be removed befo re instal ling a drive. To remove a bezel blank: 1. Remove the acce ss panel ( Access P anel on page 170 ). 2.
DDR3-SDRAM DIMMs CAUTION: This product D OES NOT support DDR 3 Ultra Low Voltage (DDR3U) mem ory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the DIMM or invoke system malfunction.
channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memo ry is spread between the two channels. If one channel will have more memory than the other, th e larger amount should be assigned to Channel A.
4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 8-4 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket.
Expansion Card Description Spare part number Graphics ca rds nVidia Quadro NVS295 PCIe x16 graphics card, 256 MB 641462-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 ATI Radeon HD.
4. Release the slot cover rete ntion latch that secures the PCI slot co vers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-5 Opening the exp ansion slot retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until th e connectors pull free from the s ocket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassi s frame (2) .
7. If you are not installing a new expansion card, in stall an expansion slot cover to close the open slot. CAUTION: After removing an expa nsion card, you mu st replace it with a new c ard or expansion slot cover fo r proper cooling of internal componen ts during operatio n.
10. Connect external cables to the installed card, if need ed. Connect internal ca bles to the syst em board, if ne eded. 11. Replace the computer a ccess panel. 12. If the computer was on a stand, replace the stan d. 13. Reconnect the power cord and turn on the computer.
Table 8-1 8200 Elite Series system b oard connections (continued) No. System Board Connector System Board Label Color Component 10 eSATA ESATA black eSATA Adapter Cable, or 2nd Optical Drive 11 Parall.
Table 8-2 6200 Pro Series system boa rd connections (continued) No. System Board Connector System Board Label Color Component 5 Power SATAPWR0 black S ATA Optical Drives 6 Power SATAPWR1 SATA Hard Drives 7 SATA 3.0 SATA0 dark blue 1st Hard Drive 8 SATA 2.
Description Spare part n umber 300 GB, 10000-RPM SATA2 hard drive 648963-001 250 GB, 7200 rpm SATA hard drive 636927-001 160 GB, 10000-RPM SATA hard drive 639694-001 160 GB, 10000-RPM SATA ha rd drive, 2.
Installing and Removing Drives When installing drives, follow these guideli nes: ● The primary Serial ATA (SAT A) hard drive mu st be connec ted to the dark blue primary SATA connector on the syst em board labe led SATA0.
2 Silver 6-32 Standard Scre ws Secondary Hard Drive There are at total of five extra silver 6-32 st andard sc rews. Four are used as guide screws for a secondary hard drive.
6. Press down on the green drive retainer button locate d on the lef t side of the drive to disengage the drive from the drive cage (1) . While pressing the d rive retainer but ton, slide the dr ive back until it stops, then lift it up and out of the drive cage (2) .
5. Position the guide screws on the drive into the J- slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 8-17 Installing the Optical Drive 6. Rotate the drive cage to its upright posi tion. 7.
The 3.5-inch drive is located underneath the 5.25 -inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive. 1. Follow the procedure in Removing a 5.25-inch Dri ve from a Drive Bay on page 185 to remove the 5.25-inch drive and acce ss the 3.
NOTE: Install guide screws to ensure the drive will li ne up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive ba ys (four 6-32 standard screws a nd four M3 metric screws), installed in the fr ont of t he chassis, under the front bezel.
b. If installing a media card reader, connect the USB ca ble from the media card reader to the USB connector on the system board labeled MEDIA. Figure 8-22 Connecting the Media Card Reader USB Cable NOTE: Refer to System Boar d Connections on page 180 for an illustration of the system board drive connectors.
4. Rotate the power supply to its upri ght position . The hard driv e is located beneath the power supply. Figure 8-23 Raising the Power Supply 5. Disconnect the power cable and data ca ble from the back of the har d drive. 6. Press down on the green releas e latch next to the hard drive (1) .
7. To install a hard drive, you must transfer the si lver and blue isolation mounting guide screws from the old hard drive to the new hard driv e. Figure 8-25 In stalling Hard Drive Guide Scr ews 8.
Fan duct Description Spare part n umber Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ).
Front Fan Assembly Description Spare part n umber Front fan 645327-001 The front fan assembly is attach ed to the front of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ).
7. Pull the assembly toward the rear o f the unit (2) , and then lift it out of the ch assis. Figure 8-29 Removing the front fan To install the front fan, reverse th e removal procedu re.
Hood Sensor Description Spare part n umber Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of th e chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ).
Front I/O, Power Switch Assembly Description Spare part n umber Front I/O and power switch assembly 636926-001 The front I/O and pow er switch/LEDs is one assembl y, attached to the front of the chassis. Push the assembly into the chassis to remove. 1.
8. Route the cables through the slots beneath the dr ive cage, rotate the asse mbly into the chassis (2) , and then remove the assembly from the computer. Figure 8-32 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse th e removal procedure.
Speaker Description Spare part n umber Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ).
Heat sink Description Spare part n umber Heat sin k 645326-001 The heat sink is secured atop th e processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ).
6. After loosening the screws (1) , lift the heat sink from atop the processor (2) and set it on its side to keep from c ontaminating the wo rk area with thermal grease.
Processor Description Spare part n umber Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.
8. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pi ns are very fragile and handling them c ould cause i rreparable d amage. Once pins are dama ged it may be nece ssary to replace the system board.
2. Secure the locking lever. If reusing the existi ng he at sink, go to step 3. If using a new heat sink, go to step 6 . Figure 8-37 Removing the processor 3. If reusing the existing heat sink, clean the bottom of the heat sink with th e alcohol pad p rovided in the spares kit.
Power Supply Description Spare part n umber Power supply, 90% efficient 613762-001 Power supply, standard 613763-001 WARNING! To reduce potential safety i ssues, only the power supply pr ovided with the computer, a replacement power supply provided by HP, or a po wer supply purchased as an ac cessory from HP should be used with the computer.
7. Pull the power su pply fo rward until the posts on the power supply move forwa rd in the power supply bracket, and then lift the power su pply straight up and out of the chassis. Figure 8-38 Removing the power supply To install the power supply, reverse the removal procedure.
System Board Description Spare part n umber For use in 8200 Elite Se ries models: System board, includes Trusted Platform Modu le (TPM) (includes therma l material) 611834-001 System board, does not i.
11. Lift up the front of the system board, an d then pull the system board fo rward, up, and out of the chassis (2) . Figure 8-39 Removing the sys tem board To install the system board, reverse the removal procedure. NOTE: When replacing the system boar d, you must al so change the chas sis serial number in the BIOS.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo pla te on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ).
9 Removal and Replacement Procedures – Ultra-Slim Desktop (USDT) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y .
CAUTION: The screws used in the computer are of di fferent thread sizes and lengths; using the wrong screw in an ap plication may damage the unit. 8. If the PC is mounted in the accessory mo unting stand, remove it from the stand .
Front Bezel Description Spare part n umber Front bezel 646817-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) .
Bezel Blank Description Spare part n umber Bezel blank, jack black 593230-001 On some models, there is a bezel blank covering the external driv e bay that needs to be removed before installing a drive. To remove a bezel blank: 1. Remove the computer ac cess panel ( Access Panel on page 211 ).
System Board Connections Refer to the following illustration and tabl e to identify the system board connectors. Figure 9-4 System board connections No.
Memory Description Spare part n umber 4-GB, PC3-10600 646801-001 2-GB, PC3-10600 646800-001 1-GB, PC3-10600 646808-001 The computer comes with doub le data rate 3 sy nchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs).
Populating SODIMM Sockets There are two SODIMM sockets on the system board, with one sock et per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket oper ates in memory channel A.
Installing SODIMMs CAUTION: You must disconnect the po wer cord and wait approximate ly 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, volt age is always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
5. Slide the new SODIMM into the socket at appro ximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 9-7 Installing a SODIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket.
Front Fan Description Spare part n umber Front fan 646813-001 The front fan sits against the front on th e left side of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ).
Optical Drive The Ultra-Slim Desktop uses a slimli ne Serial ATA (S ATA) optical drive. Description Spare part n umber DVD-ROM drive 6083 94-001 DVD±RW and CD-RW Super Multi Double-Layer Co mbo Drive.
Preparing the New Optical Drive Before the new optical driv e can be used, the re lease latch must b e attached. 1. Peel the backing off the adhesive o n the release latch. 2. Without allowing the release latc h to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the opt i cal drive.
Installing the New Optical Drive NOTE: If you are installing an optical d rive in a bay that did not previously have a dr ive in it, you must remove the access panel and the bezel blank co vering the opening of th e ba y before proceeding. Follow the pr ocedures in Acce ss Panel on page 211 and Bezel Bla nk on page 213 .
Hard Drive Description Spare part n umber 320 GB, 7200 RPM hard drive, Se lf-Encrypting Drive (SED ) 634824-001 320 GB, 7200 RPM hard drive 639135-001 250 GB, 7200 RPM hard drive 608746-001 160 GB, 72.
5. Lift the hard drive carrier stra ight u p and out of the cha ssis. Figure 9-13 Removing the hard drive carrier 6. Remove the four guide screws from the sides of the hard drive carrier. Figure 9-14 Removing the guide screws 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2) .
8. Position the hard drive so that the top of the hard drive is up agai ns t the top of the carrier (1) so that the circuit board on the bottom of the hard dr ive does not come in contact wit the tabs on the bottom of the carrie r, then slide th e new hard drive into the carrier (2) .
10. To place the hard drive carrier back in the chassi s, align the guid e screws with the sl ots on the drive bay, drop the carrier straight down into the drive bay (1) , and press the handle on the carrier all the way down (2) so that the drive is properly seat ed and locked in place.
Optical Drive Rail Description Spare part n umber Optical drive rail and cable kit 594219-001 The optical drive rail sits behind the USB ports on the front of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ).
Card Reader Description Spare part n umber Card reader 593235-001 The card reader is secured to the front right corner of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ).
9. Pull the reader away fr om the front of the chassi s while threading the cable through the slot in the front of the chassi s. Figure 9-21 Removing the card reader To install the card reader, reverse the removal procedure.
Speaker Description Spare part n umber Speaker 647447-001 The speaker is secu red to th e front of the chassis between the fan and the I/O ports. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ).
Heat sink Description Spare part n umber Heat sin k 587456-001 The heat sink is secured by four Torx screws. It does not have an atta ched fan. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ).
5. Lift the heat sink from the system board. Figure 9-24 Removing the heat sink CAUTION: Heat sink retaining screws should be remo v ed in diag onally opposite pairs (as in an X) to even the downward forces on the proces sor to avoid damage that could require replacing the system board.
Processor Description Spare part n umber Intel Core i7 processors 2600S, 2.8 GHz, 8-MB L3 cache, 95W 638419-001 Intel Core i5 processors 2500S, 2.7 GHz, 6-MB L3 cache, 95W 638420-001 2400S, 2.7 GHz, 6-MB L3 cache, 95W 640953-001 Intel Core i3 processors 2120, 3.
6. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pins are ve ry fragile and handling them coul d cause irrepa rable damage. O nce pins are damaged it may be necessary to replace the system board.
2. Secure the locking lever. Figure 9-26 Rep lacing the processor If reusing the existing heat sink, go to step 3. If using a new heat si nk, go to step 5. 3. If reusing the existing heat si nk, clean bottom of the heat si nk and apply the thermal grease provided in the spares kit to the top of the processor.
TV Tuner or WLAN Module The procedure to remove and replace the TV tune r module and the WLAN mo dule are similar. The image in this section illustrates a TV tuner mo du le. Use the same b asic procedure the remove a WLAN module. Description Spare part n umber HP TV Tuner Kit (includes hardware) 613990-001 802.
To install the TV tuner module or WLAN module , revers e the removal procedur e. Make sure the antenna cable is correctly routed. Hood Sensor Description Spare part n umber Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ).
System Board Description Spare part n umber System board, includes Trusted Platform Module (TPM) 611836-001 System board, does not include Trusted Platform Module (TPM) 649743-001 Front I/O panel 587458-001 CAUTION: Be very careful when removing or replac ing the system board to pre vent damaging it.
b. Press the tab on right side of the panel (1) , and then swing the right side of the cage away from the chassis to remove it (2) . Figure 9-30 Removing the I/O panel 12. Remove the three remaining screws (1) that secure the system board to the chassis.
NOTE: When replacing the system boar d, you must al so change the chas sis serial number in the BIOS. Rear Fan Description Spare part n umber Rear f an 605155-001 The rear fan is secured to the rear right corner of the chassis. You must remove the system board before you can remove the rear fan.
10. From the inside of the cha ssis, slide the fan ou t from underne a th the chassi s lip, and then remove the fan. Figure 9-33 Removing the rear fan To install the rear fa n, re verse the removal procedure.
Changing from Desktop to Tower Configuration 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Orient the computer so that its left side is fa cing down and place the computer firmly down into the stand. Figure 9-34 Pla cing the comput er on the stand 3.
Port Cover Description Spare part n umber Port cover 646818-001 An optional rear port cover is available for the computer. To install the port cover: 1. Thread the cables through the bottom hole on the port cover (1 ) and connect the c a bles to the rear ports on the computer.
Figure 9-36 Removing a port cover Power Supply, External The USDT chassis use s an external powe r supply. WARNING! To reduce potential safety i ssues, only the power supply pr ovided with the computer, a replacement power supply provided by HP, or a po wer supply purchased as an ac cessory from HP should be used with the computer.
A Battery Replacement The battery that comes with the co mputer provides power to the real-time clock . When replacing the battery, use a battery equiva lent to the battery originally installe d in the computer. The computer comes with a 3-volt lithium coin cell battery.
NOTE: On some computer models, it may be nece ssary to remove an internal component to gain access to the battery. 7. Depending on the t ype of battery holder on the system board, complete the following instructi ons to replace the battery. Type 1 a. Lift the battery out of its holder.
b. Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Batt ery (Type 3) NOTE: After the battery has been replaced, use the following steps to comp lete this procedure. 8. Replace the computer a ccess panel. 9.
B Power Cord Set Requirements The power supplies on some computer s have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 vol ts AC.
Country-Specific Requirements Additional requirements specif ic to a country are shown in parentheses a nd explained below. Country Accrediting Age ncy Country Accrediting Agency Australia (1) Austria.
C POST Error Messages This appendix lists the error codes, err or messag es, and the various indicator light and audible sequences that you may encounter du ring Power-On Self-Test (POST) or computer restart, the probable source of the probl em, and steps you ca n take to resolve the error conditio n.
POST Numeric Codes and Text Messages This section covers those POST er rors that have numeric codes asso ciated with them. The section also includes some text messages that may be encountered d uring POST. NOTE: The computer wil l beep once after a POST text message is displayed on the screen.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 162-System Options Not Set Configuration incorrect. RTC (real-time clock) battery may need to be replaced. Run Computer Setup and check the configuration in Advanced > Onboard Devices .
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 219-ECC Memory Module Det ected ECC Modules not supported on this Platform Recently added memory module(s) support ECC memory error correction. 1.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 513-Front Chassis fan not detected Fron t chassis fan is not connected or may have malfunctioned. 1. Reseat front chassis fan. 2. Reseat fan cable.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Erro r during MEBx Download Memory error during POST execution of the Managemen t Engine ( ME) BIOS Ex tensions option ROM. 1.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the c urrent ME firmware.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missin g. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled.
Table C-2 Diagnostic Front Panel LEDs and Audible Co des (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table C-2 Diagnostic Front Panel LEDs and Audible Co des (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table C-2 Diagnostic Front Panel LEDs and Audible Co des (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
D Troubleshooting Without Diagnostics This chapter provides inf ormation on how to identify and correct mino r problems, s uch as diske tte drive, hard drive, optical d rive, graphics, audio, memory , and software problems.
● Boot the computer to the Safe Mode to see if it will boot wi thout all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/ support .
● Press and hold any key. If the system beeps, th en the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing any key on the keyboard or pressing the power button.
Solving General Problems You may be able to easily resolve the general proble ms described in th is section. If a problem persists and you are unable to resolve it yo urse lf or if you f eel uncomforta ble about per forming the op eration, contact an authorized dealer or reseller.
Cursor will not move usin g the arrow keys on t he keyp ad. Cause Solution The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.
Table D-1 Solving General Pr oblems (con tinued) Poor performan ce is experienced. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive.
System does not power on an d the LEDs on the front of t he computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermitten tly. Cause Solution Voltage selector switch on rear of computer chas sis (some models) not switched to correct line voltage (115V or 230V).
Power LED flashes Red four times , once every se con d, followed by a two second pause, and the computer beeps four times. (Beeps stop afte r fifth iteration but LEDs continue flashing.
Solving Diskette Problems Common causes and solutions fo r diskette problems are list ed in the following table. NOTE: The computer do es not support internal diske tte drives. Only USB disk ette drives ar e supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
Table D-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Writing to the wrong drive. Check the drive letter in the path statement. Not enough space is left on the diskette. 1. Use another diskette. 2. Delete unneeded files from diskette.
“Invalid system disk” message is displayed. Cause Solution A diskette that does not contain t he system files needed to start the computer has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar . The computer should start up.
Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error o ccurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start , cl ick Explore , and select a drive. Select File > Properties > Tools .
Table D-4 Solving Hard Drive Problems (conti nued) Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security .
Table D-4 Solving Hard Drive Problems (conti nued) Computer will not boot fro m hard drive. Cause Solution Hard Drive's “Emulation Type” is se t to “None.” Run the Computer Setu p utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration .
Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after format ting it in Microsoft Windows XP or Microsoft Windows V ista. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to s afely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject .
Solving Display Problems If you encounter display problems , see the documentation that came with the monitor and to the common causes and solutions listed in the follo wing table. Table D-6 So lving D isplay Problems Blank scr een (no video). Cause Solution Monitor is not turned on and the monitor light is not on.
Blank screen and the power LED fl ashes Red five times, once ever y second, followed by a t wo second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs.
Blurry video or reques ted resolution cannot be set. Cause Solution If the graphics contro ller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in t he upgrade kit. Monitor is not capable of displaying reques ted resolution.
Vibrating or rattling nois e coming from i nside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor .
Solving Audio Problems If the computer ha s audio features and you enco unt er audio problems, se e the common causes and solutions liste d in the foll owing table. Table D-7 Solving Audio Problems Sound cu ts in an d out. Cause Solution Processor resources are being used by other open applications.
Table D-7 Solving Audio P roblems (continued) Sound does not come out of the speaker or headphones. Cause Solution Headphones or devices connected to the line-out connector mute the internal speaker. Turn on and use headphones or external speakers, if connected, or disconnect headph ones or external speakers.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices m ay be listed in Device Manager.
Table D-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Solving Keyboard and Mouse Problems If you encounter keyboard or mo use problems, see the documentatio n that came with the equipment and to the common causes and soluti ons listed in the following table. Table D-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer.
Table D-10 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu.
Solving Hardware Installation Problems You may need to reconfigur e the computer when yo u add or remove hardware, such as an additiona l drive or expansion card. If you install a plug and play device, Wi ndows auto matically recognizes the device and co nfigures the computer.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong locatio n. 1. Review the documentation that came with the system to determine if you are using the correct me mory modules and to verify the proper installation.
Power LED flashes R ed six times, once every secon d , followed by a two second pause, and the computer beeps six time s. (Beeps sto p after fifth i teration but LED s continue flashing.) Cause Solution Graphics card is not seated pr operly or is bad, or system board is bad.
Table D-12 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled. : Enable the S5 Wake on LAN option in Computer Set up. Select Advanced > Device Options > S5 Wake on LAN . Wake-on-LAN is not enabled.
Network driver do es not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver.
Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configur ation. Make sure the network drivers are loaded and that the driver parameters match the configuratio n of the net work controll er.
System setup utility repo rts unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized servic e provider. Solving Memory Problems If you encounter memory problems, some com mon ca uses and solutions are listed in the following table.
Memory count during POST is wrong. Cause Solution The memory modules may not be instal led correctly. Check that the memory modules have been installed correct ly and that proper modules are used. Integrated graphics may use system memory. No action required.
Power LED flashes R ed three times, once every se cond, followed by a two second pause. Cause Solution Processor is not seated properly or not installed. 1. Check to see that the processor is present. 2. Reseat the process or. Power LED fla shes Red eleven times, once ev ery second, followed by a two second pause.
Table D-15 Solving CD-ROM and DVD Problems (continued) Drive not found (identified). Cause Solution The system may not have automat ically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 290 s ection.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cann ot read a disc or takes too long to st art. Cause Solution Media has been inserted upside down. Re-in sert the media with the label facing up. The DVD-ROM drive takes longer to start becaus e it has to determine the type of media pl ayed, such as audio or video.
USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup. Run the Computer Setup utilit y and ensure that “Device available” is selected for “Front USB Ports” and “Rear USB Ports” under Security > Device Se curity .
Solving Front Panel Component Problems If you encounter problems with de vices connected to the front panel , refer to the common causes and solutions liste d in the foll owing table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the c omputer.
Table D-18 Solving Internet Acce ss Problems (con tinued) Unable to connect to the Intern et. Cause Solution Cable/DSL service is not avail able or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP.
Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel . 2. Click on Hardware and Sound . 3. Click on Device Manager .
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or co nfigured correctly. ● There is insufficient memory av aila ble to run the application. ● There is a conflict b etween applications.
Contacting Customer Support For help and service, contact an auth oriz ed rese ller or dealer. To l oca te a reseller or dealer near you, visit http://www.hp.com . NOTE: If you take the computer to an authoriz ed reselle r, dealer, or service provid er for servic e, remember to provide the setup and po wer-on passwords if they are set.
E Password Security and Resetting CMOS This computer supports security pa ssword features, which can be established through the Computer Setup Utilitie s menu. This computer supports two secu rity password features that are establ ished through the Computer Setup Utilities menu: setup password an d power-on password.
Resetting the Password Jumper To disable the power-on or setup password featur es, or to clear the powe r-on or setup pa sswords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer an d any external devices, and disconnect the powe r cord from the powe r outlet.
Clearing and Resetting the CMOS The computer’s configuration memo ry (CMOS) stores information abou t the computer’s c onfiguration. The CMOS button resets CMOS but does no t clear the power-on and setup passwords.
4. Locate, press, and hold the CM OS button in for five seconds. NOTE: Make sure you have disconne cted the AC power cord from the wall outlet. The CMOS button will not cl ear CMOS if the powe r cord is connected.
F Drive Protection System (DPS) The Drive Protecti on System (DPS) i s a diagnos tic tool buil t into the hard dr ives installed in s ome computers. DPS is designed to he lp diagnose problems that might result in u nwarrant ed hard drive replacement.
Accessing DPS Through Computer Setup When the comput er does not powe r on properl y you shoul d use Co mputer Setup to access the DPS program. To access DPS, perform the following steps: 1. Turn on or restart the computer. 2. When the F10 Setup message appears in the lowe r-right corner of the screen, press the F10 key.
G Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnosti c s is included on CD with some computer models only. The Hewlett-Packard Vision Diagno stics utility allows.
3. Shut down the operating system and turn off the computer. 4. Turn on the computer. The sy stem will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in th e optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) ut ility.
Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing m ode. There are three types of tests to choose from: ● Quick Test —Provides a predete rmined script where a sample of each hardw are component is exercised.
The Status tab also shows: ● The devices being test ed ● The test status (running, waiting, passed , or failed ) of each device being test ed ● The overal l test progr ess of all d evices being .
Help Tab The Help tab contains a Vision Help section, and a Test Components s ection. This tab includes search and index features. You may also review th e HP End User License A greement (EULA), as well as the HP Vision Diagnostic application versi on information on this tab.
8. Click the Hewlett-Pack ard Vision Diagnostics link. 9. Click the Download button. NOTE: The download includes inst ructions on how to create t he bootable CD o r the bootable USB flash drive .
H Backup and Recovery Windows 7 – Backup and Recovery To protect your infor m ation, use Windows ® Backup an d Restore to back up individual files and folders, back up your entire hard drive (se l ect models only), create system re pair di scs (selec t models only ), or create system restore points.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stor ed in their associated progra ms. ● Save customized settings that appear in a window , toolbar, or menu bar by taking a screen shot of your settings.
Performing a recovery In case of system failure or instability, the comput er provides the follo wing to ols to recover your files: ● Windows recovery tools: You can use Windows Ba c kup and Restore to recover informat ion you have previously backed up.
NOTE: For additional information on r ecovering info rmation using the Windows tool s, perform a search for these topics in Help and Support. Using F11 CAUTION: Using F11 completely erases hard drive co ntents and reformats the hard drive. All files you have create d and any softwa re installed on the computer are permanently removed.
4. Follow the on-screen instructions. 5. Click Next . 6. Select Repair your computer . 7. Follow the on-screen instructions. Windows Vista – Backup and Recovery To protect your information, use th e.
To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+ fn+prt sc . To copy the entire s creen, press fn+prt sc . 3. Open a word-processing document, and then select Edit > Paste .
Using the Windows recovery tools To recover information you previ ous ly backed up, follow these steps: 1. Click Start > All P rograms > Maintenance > Backup and Restore Center . 2. Follow the on-screen instructions to recover your en tire computer (select mo de ls only) or your files.
3. Press the Power button to turn on the computer. 4. As soon as you see the initial company l ogo screen appear, repeatedly p ress the F11 key on your keyboard until the Windows is Loading F iles… message appears on the screen. 5. Under I need help immediately , tap System Recovery .
I Specifications CMT Specifications Table I-1 Specific ations Chassis Height Width Depth 17.6 in 7.0 in 18.0 in 44.8 cm 17.8 cm 44.5 cm Approximate Weight 24.
Table I-1 Specifications (continued) Standa rd Efficien cy High Efficiency 320W 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A 1 This system utilizes an active power factor co rrected power su pply. Th is allows the system to pass the CE mark requiremen ts for use in the countries of the European Union.
Table I-2 Specifications (continued) Standa rd Efficien cy High Efficiency 320W 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A 1 This system utilizes an active power factor co rrected power su pply. Th is allows the system to pass the CE mark requiremen ts for use in the countries of the European Union.
SFF Specifications Table I-3 Specific ations Chassis (in the des ktop position) Height Width Depth 4.0 in 13.3 in 14.9 in 10.0 cm 33.8 cm 37.9 cm Approximate Weight 16.
USDT Specifications Table I-4 Specific ations Chassis Height Width Depth (depth will increase if the com puter is equipped with a port security bracket) 2.
Index A AC adapter, USDT spare part number 40, 47 access panel CMT removal and replaceme nt 77 CMT spare part numb er 77 MT removal 129 MT spare part number 129 SFF removal and replacement 170 SFF spa.
front bezel removal and replaceme nt 78 front bezel, spare part number 18 front I/O assembly, sp are part number 20 front I/O device re moval and replaceme nt 110 heat sink removal and replaceme nt 11.
front bezel CMT removal and replaceme nt 78 CMT security 79 CMT spare part numb er 78 MT blank removal 131 MT removal 130 MT spare part number 130 removing blanks 80, 1 72, 213 SFF removal and replace.
SFF drive cables 184 SFF expansion card 176 SFF hard drive 190 SFF media card reader 188 SFF memory 172 SFF optical drive 186 USDT hard drive 223 USDT memory 215 USDT optical drive 222 Internet access.
optical drive problems 298 optical drive rail USDT rem oval and replaceme nt 227 optical drive rail and cable kit, USDT spare part number 46 optical drive rail kit USDT spare part number 227 optical d.
USDT front fan 219 USDT heat sink 231 USDT hood sensor 237 USDT optical dr ive rail 227 USDT proces sor 233 USDT rear fan 240 USDT speak er 230 USDT system board 238 USDT TV tuner mo dule 236 USDT WLA.
speaker, MT spare part number 31, 39 speaker, SFF spare part number 52, 60 speaker, USDT spare part number 42, 49 specifications CMT memory 82 computer 327, 330, 331 MT memory 134 SFF memory 173 USDT .
デバイスHP (Hewlett-Packard) A2W54UT#ABAの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
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