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HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations Maintenance and Service Guide.
Copyright Information © Copyright 2012 Hewlett-Packard Development Company, L.P 669531-002 Second Edition: July 2012 Warranty Hewlett-Packard Company shall not be liable for technical or editorial er.
About this guide This guide provides service and maintenance inform ation, technical details and configuration guidance for the HP Z220 SFF, Z220 CMT, Z420, Z6 20, and Z820 Workstatio ns. IMPORTANT: Removal and replacement procedure s are now available in videos on the HP website.
iv About this guide.
Table of contents 1 Ha rdware o verview ......... ........ .......... ......... .......... ......... .......... ......... .......... ........ ........... .. 1 HP Z220 SFF W orkstation c omponents .... ......... ............ ......... ........... .....
Environmental specific ations ............. ............ ........... .......... .............. ........... ............ ........... .... .. 37 ENERGY ST AR qualific ation ........... .............. ..................... .............. ................
Changing a pow er-on or s etup passw ord ..................................... 72 Deleting a power-o n or setup pa ssword .......... ......... ........ ....... ..... 73 Nat ion al k ey boa rd d eli mit er cha rac ter s .... ............ .......... ...
Drive install ation and cabling scenarios ...................................................... 95 HP Z220 SFF Workstations — SATA cable connection guidelines . . . 95 HP Z220 CMT Workstations — SATA cable connection guidelines ..................
Troubles hooting a problem ..... .............. ..................... .............. ................ 122 Instant Su pport and Active Chat ........... ............................... .................. ... 122 Customer Advisories , Customer and Security Bulletins, and Cus tomer Notices 122 Product Cha nge Notifications .
POST e rror messages ........ ..................................................... ............................... 153 5 Configur ing password secur ity and res etting CMOS ...... .................... ............................ 158 Prepar ing to configure pa sswords .
Index . .......... ................. .......... ................. ........... .................. ................. ........... ......... ...... 185 xi.
xii.
1 Hardware overview This chapter presents an overview of workstatio n hardware components. It includes these topics: Topics HP Z220 SFF Works tation components on page 1 HP Z220 CMT Workstation compon.
HP Z220 SFF Workstation front panel components Figure 1-1 Front panel components Table 1-1 Component descri ption 1 Optical drive 5 Optional media card reader (shown) or optional second hard disk drive 2 Power button 6 Hard drive or optical drive activity light 3 USB 2.
HP Z220 SFF Workstation rear panel components Figure 1-2 Rear pa nel components NOTE: The labels for the rear panel connectors use industry-standar d icons and colors.
HP Z220 SFF Workstation chassis components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com . The following image shows the components of a typical computer layout. Drive configurations can vary.
HP Z220 SFF Workstation system board component The following illustration and table identify computer system board components. Figure 1-4 System board comp onent locations Table 1-4 System board comp .
HP Z220 SFF Workstation system board architecture This section desc ribes the system archite ctures. The following figure shows the typical system board block diagram. Figure 1-5 System board block diagram Z220 SFF Block Diagram DIMM DIMM DDR3 1600 MHz ECC/NonECC DMI VGA Display Port PCI 2.
Workstation specifications HP Z220 SFF Proces sor technology Intel® Series C216 chipset with : ● Support for the Intel® Xeon® Processor E3 v2 Family, third generation Intel Core (TM) processors u.
HP Z220 CMT Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.
HP Z220 CMT Workstation front panel components Figure 1-6 Front panel components Table 1-5 Component descripti ons 1 Optical drive 5 USB 3.0 ports (2) (blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z220 CMT Workstation rear panel components Figure 1-7 Rear pa nel components Table 1-6 Component desc riptions 1 Power cord connector 9 Power supply Built-In Self Tes t (BIST) LED 2 PS/2 keyboard c.
HP Z220 CMT Workstation chassis co mponents The following figu re shows the chassis components of a typical HP Z220 CMT Workstation layout. Drive configurations can vary.
HP Z220 CMT Workstation system board component The following illustration and table identi fy workstation system board components. Figure 1-9 System board comp onent locations 10 1 2 3 4 7 13 11 12 23.
HP Z220 CMT Workstation system board architecture The following figure shows the typical system board block diagram. Figure 1-10 System board block diagram Z220 CMT Block Diagram DIMM DIMM DDR3 1600 MHz ECC/NonECC DMI Display Port PCI 2.3 PCIe 2.0 x4 w/ x8 Connector PCIe 2.
Workstation specifications HP Z220 CMT Proces sor technology Intel® Series C216 chipset with : ● Support for the Intel® Xeon® Processor E3 v2 Family or 3nd generation Intel Core(TM) processors up.
HP Z420 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.
HP Z420 Workstation front panel Figure 1-11 Front p anel components Table 1-9 Component desc riptions 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z420 Workstation rear panel Figure 1-12 Rear panel c omponents Table 1-10 Component descri ptions 1 Power supply Built-In Self Test (BIST) LED 9 Audio line-out connector (green) 2 Universal chassis clamp opening 10 Microphone connect or (pink) 3 PS/2 mouse connector (green ) 11 AMT-enabled RJ-45 network connector (orange) 4 USB 2.
HP Z420 Workstation chassis components Figure 1-13 Chassis components Table 1-11 Component descri ptions 1 Power supply 9 CPU 2 Side access panel 10 Memory module (DIMM) 3 Rear system fan 11 System bo.
HP Z420 Workstation system board components Figure 1-14 System board component locati ons Table 1-12 System board c omponent descriptions I/O SATA (SAS optional) Cooling Security 1 Front 1394a 14 AHCI.
HP Z420 Workstation system board architecture Figure 1-15 HP Z420 Workstat ion system board block diagra m NOTE: The PCIe designators indicate the mechanical connector size and numbe r of electrical PCIe lanes routed to an expansion slot.
HP Z420 Workstation specifications Processo r technolog y Intel ® Series C602 chipset with: ● Support for the Intel® Xeon™ Processor E5-1600 Series and E5-2600 Series, including processors u p t.
Weight ● Standard configuration: 13.2 kg (29.2 lb) ● Minimum configur ation: 12.5 kg (27.5 lb) ● Maximum configuration: 17.7 kg (39.4 lb) Chassis dimensions Tower configuration: ● Height: 44.76 cm (17.62 in) ● Width: 17.78 cm (7.00 in) ● Depth: 44.
HP Z620 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.
HP Z620 Workstation rear panel Figure 1-17 Rear panel c omponents Table 1-14 Component descri ptions 1 Power cord connector 8 Audio line-out connector (green) 2 PS/2 mouse connector (green ) 9 Microphone connec tor (pink) 3 USB 2.0 ports (4, black) 10 USB 3.
HP Z620 Workstation chassis components Figure 1-18 Chassis components 12 1 2 3 4 8 5 9 10 11 14 15 16 17 18 19 20 22 6 13 21 23 7 Table 1-15 Component descripti ons 1 Side access panel 13 Second CPU m.
HP Z620 Workstation system board components Figure 1-19 System board component locati ons Second CPU Module Second CPU Module Connector Connec tor Second CPU Module Second CPU Module Table 1-16 System.
HP Z620 Workstation system board architecture Figure 1-20 System board block diagram NOTE: The PCIe designators indicate the mechanical connector size and numbe r of electrical PCIe lanes routed to an expansion slot . For example, x16 (8) means that the ex pansion slot is mechanically a x16 length connector, wi th 8 PCIe la nes supported.
HP Z620 Workstation specifications Proces sor technology Intel ® Series C602 chipset with: ● Support for the Intel® Xeon™ Processor E5-1600 Series and E5-2600 Series ● Integrated 4-channel mem.
Weight ● Standard configuration: 17.9 kg (39.4 lb) ● Minimum configur ation: 15.5 kg (34.2 lb) ● Maximum configuration: 22.6 kg (49.9 lb) Chassis dimensions ● Height: 44.
HP Z820 Workstation components For information on suppor ted ac cessories and compo nents, see h ttp://partsurfer.hp.com . Topics HP Z820 Workstation syst em bo ard architecture on page 34 HP Z820 Wor.
HP Z820 Workstation rear panel Figure 1-22 Rear panel c omponents Table 1-18 Component descri ptions 1 Power cord connector 9 USB 3.0 ports (2, blue) 2 PS/2 mouse connector (green ) 10 USB 2.
HP Z820 Workstation chassis components Figure 1-23 Chassis components Table 1-19 Component descri ptions 1 CPU/memory fans 12 Processor (CPU) heatsink 2 Power supply 13 Processor (CPU) 3 Optical drive.
HP Z820 Workstation system board components Figure 1-24 System board component locati ons Table 1-20 System board c omponent descriptions I/O PCI/PCIe Power 1 Front 1394a 16 PCIe 3 x8 (4) — CPU0 31 Battery 2 Front audio 17 PCIe3 x16 — CPU0 32 CPU0 power 3 Front USB 2.
HP Z820 Workstation system board architecture Figure 1-25 System board block diagram NOTE: The PCIe designators indicate the mechanical connector size and numbe r of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with 8 PCIe lanes supported.
HP Z820 Workstation specifications Proces sor technology Intel® Series C602 chipset with : ● Support for the Intel® Xeon™ Processor E5-26 00 Series, including processors up to 150W ● Integrate.
I/O technology ● SATA RAID 0/1/5/10 on SCU ● SAS RAID 0/1/10 on LSI SAS 2308 controller ● Six SATA ports: four SCU (3 GB/s) ; two AHCI (6 GB/s) ● Eight SAS po rts (6 GB/s) ● Two ports (6.0 GB/s) available for optional eSATA ● Four external USB 3.
Environmental specifications The following table lists the environmental specifications o f HP Workstations. Table 1-21 HP Workstation environmenta l specifications Temperature Operating : 5 to 35°C (40 to 95°F) Non-operating : -4 0 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.
Ensuring proper ventilation Proper ventilation for the system is important fo r workstation operatio n. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of cleara nce a t the front and back of the workstation.
2 System management This section describes the tools and utilities that provide system ma nagement for the work station. It includes these topics: Topics Power management and performance features on p.
Hyper-Threading Technology (HTT) This computer supports HT T, an Intel-propriet ar y technology that improv es processor performa nce through parallelization of computations (doing multiple tasks at once). The operating system treats an HTT-en abled proc essor as two virtual proc esso rs, and sh ares the workload between them when pos sible.
Non-Uniform Memory Access (NUMA) Non-Uniform Memory Acce ss (NUMA) is av ailable on some Z se ries Workstations. NUMA can improve memory bandwidth and la tency fo r multi-process or multi-thread ed applications or workloads.
The Computer Setup (F10) Utility This section includ es these topics: Topics Computer Setup (F10) functionality on page 42 Accessing the Computer Setup (F1 0) Utility on page 43 The Computer Setup (F10) Utility menu on page 44 Computer Setup (F10) functionality The Computer Setu p (F10) Utility enables you to: ● Update BIOS using a USB device.
● Specify the Ass et Tag or proper ty identification number assi gned by the company to this workstation. ● Enable power-on password pr ompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, in cluding serial, USB, or parallel ports, aud io, or embedded NIC.
The Computer Setup (F10) Utility menu The following tables describe the functions availabl e in the Computer Setup (F 10) (BIOS) utility menu. NOTE: With new BIOS releases , the fo llowing content is subject to change, so the menu might be different than shown.
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Descri ption Ignore Changes and Exit Exits computer setup without applying or saving changes. Save Changes and Exit Saves changes to system configu ration and exits the computer setup.
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Descri ption ◦ Hard Drive ◦ Network Controller You can take the following actions: ● Press Enter to drag a device with the arro w keys to a preferred place, then press Enter again to drop the device in place.
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Descri ption Device Security Makes the following devices available o.
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Descri ption System Security With the exception of the first option,.
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Descri ption Power OS Pow er Management Enables or disables: ● Run.
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Descri ption NOTE: If you turn off power to the computer using a power strip, you cannot use the suspend/ sleep feature or the Remote Management features.
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Descri ption Slot Settings Lets you Enable/Disabl e Option RO M Download for each slot. Selective disabling of Option ROM downloads can help manage limited Option ROM space.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstation s Heading Option Description File System Information Displays the following system charac teri.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Save Changes and Exit Saves changes to system configuration and exits the workstation setup.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description ◦ Hard Drive ◦ Network Controller Press Enter to drag a device to a preferred place. Press F5 to remove the device from consideration as a bootable device.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Device Security Makes the following devices available.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description System Sec urity Provides these options: ● Data Execution Prevention—E nables or disables Data Execution Prevention mode in the CPUs.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description CAUTION: Choosing Reset to Factory Set tings may result in significant data loss. The embedded security device is a critic al component of many security schemes.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Advanced 2 Power-On Options Enables you to set the following: ● POST Messages—Enables or disables the splash screen du ring POST.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Device Options Enables yo u to set the following devi.
Desktop management This section summarizes cap abilities, features, and key components of computer management, including: Topics Initial computer config uration and deployment on page 61 Installing a .
Initial computer configuration and deployment The computer includes a preinstalled s ystem software image. After a b rief soft ware unbundling process, the computer is ready to use.
Copying a setup configurat ion to another computer This section provides information abo ut replicating the computer setup. CAUTION: Setup configuration is model-specific. File sy stem corruption can result if so urce and target computers are not the same model.
Updating and managing software HP provides several tools for manag i ng and updating software on desktops and computers: ● HP Client Manager Software ● Altiris Client Mana gement Solutions ● HP .
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for lo cating and downloading software updates for the HP client PC models in your environment. By specifyi ng your models, operating system, and language, you can q uickly locate, sort, and sele ct the softpaqs you need.
If the syste m ROM fails the valid ation check, the Fa ilSafe Boot Block provides enough support to start the computer from a BIOS ima ge CD creat ed from a SoftPa q.
Asset tracking Asset track ing features provid e asset tracking data that can be managed using HP S ystems Insight Manager (HP SIM), HP Console Management Controller (CMC), or other syste ms-management applications.
SATA hard d isk drive security HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access to data. WARNING! Enabling DriveLock can render a SATA hard disk drive permanently inaccessible if the master password is lost or forgotten.
DriveLock applications The most practical use of DriveLoc k is in a corporate environment. The system adm inistrator would be responsible for configuring the hard disk dri ve, wh ich involves setting the DriveLock master password and a temporary user p assword.
Enabling DriveLock To enable and set th e DriveLock user password: 1. Power on or re start the comput er. 2. As soon as the computer is powered on, rep eatedly press t he F10 key until you enter the Computer Setup (F10) Utility.
Password security The power-on passwo rd prevents unauthorized use of the co mputer by requiring entry of a password to access applications or data when the comp uter is powered on or r estarted.
Establishing a power-on password using computer setup Establishing a power-on password through the Co mputer Setup (F10) Utility prevents access to the computer when power is connec ted, unless you s p ecify the password. When a power-on password is set, the Computer Setup (F10) Util ity presents Password Options in the Securit y menu.
Entering a setup password If a setup password has been established on the comp uter, you will b e prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the computer is powered on, pres s and hold F10 until you enter the Computer Setup (F10) Utility.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or re start the comput er. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup pa ssword, as soo n as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Clearing passwords If you forget the password, you cannot access the c omputer. For instructions about clearing passwords, see Configu ring password security and resetting CMO S on page 158 .
Side access panel solenoid l ock (HP Z420 Workstation only) The side access panel solenoid lock s the side access panel to the chassis. The soleno id is controlled by a local or remote signal. To lock the solenoid, set a password for the solenoid lock in the Computer Setu p (F10) Utility.
Programmable power button With ACPI (Advanced Configuration and Power Interf ace) enabled, you can customize the behavior of the power button so that rather than powering do wn, the workstation enters sleep mode (low p ower state), or hibernate mod e (very low power state) .
3 Component Replacement Information and Guidelines This chapter provides warnings, cautions, informat ion, and guidelines for removal and replacement procedures. It does not document the step-b y-step procedure s. IMPORTANT: Removal and replacement procedure s are now available in videos on the HP website.
Warnings and cautions WARNING! These symbols on any surf ace or area of the equipment indicate the following: Presence o f a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surfac e cool before touching.
Service considerations Tools and soft ware requirements The tools necessary for computer co mponent removal and installation are : ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Di.
Persona l groundi ng methods and equipment Use the following items to h elp prevent ESD damage: ● Wrist straps — These are flexible straps with a ma ximu m of one megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin.
Product recycling HP encourages customers to recycle used electronic hardware, HP or iginal print cartridges, and rechargeable batteries. For information about recycling HP components or pro d ucts, see http://www.
Cable management Proper routing o f the internal cables is critical to the operation of the workstation. Follow good cable management prac tices when removing and install ing components. ● Handle cables with care to avoid damage. ● Apply only the tension required to seat or unse at cables during insertion or removal from the connector.
CPU (processor) and CPU heatsink CAUTION: Observe the followi ng cautions when removing or replacing the h eatsink. — When removing the heatsink, loo s en all screws a li ttle at a time to ensure the CPU remains level. Do not fully loosen one screw, and then move on to the next.
Expansion slots This section identifies and describes computer expa nsion card slots, and presents card configuration information. Go to http://www.hp.com/ go/qui ckspecs to learn which graphics cards are suppor ted in the workstation, how much memory each graphics card includes, and gra phics ca rd power requirements.
HP Z220 SFF Workstation slot identification an d description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z220 CMT Workstation slot id entification an d description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z220 CMT Workstation installa tion sequence recommendations Table 3-4 Slot installation sequence Load order Card description Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 1 PCIe graphic card Only 2 Second PCIe graphic card Only 3 PCIe NIC card 1st 3rd 2nd 4 PCIe 1394 card 1st 3rd 2nd 5 PCIe USB3.
HP Z420 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z420 Workstation installati on sequence recommendations Table 3-6 Slot installation sequence Load order Card description Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 1 First PCIe graphic card Only 2 S.
HP Z620 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Figure 3-4 Identifying expansion card slots NOTE: Slot 1 is not available in dual pro cessor configurations.
HP Z620 Workstation installati on sequence recommendations Table 3-8 Slot installation sequence Load order Card description Slot 1 Slot 2 Slot 3 Slo t 4 Slot 5 Slot 6 1 Second System Board (Riser) Onl.
HP Z820 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z820 Workstation installati on sequence recommendations Table 3-10 Slot installation sequence Load order Card description Type Slot 0 Slot 1 Slot 2 * Slot 3 * Slot 4 Slot 5 Slot 6 Slot 7 1 1st high.
Hard disk drives and optical disc drives Carefully handle hard disk drives CAUTION: Take proper preca utions when hand ling hard disk d rives to prevent loss of work and damage to the comput er or drive. ● Do not remove hard drives from the shipping pa ckage for storage.
Drive installation and cabling scenarios This section presents cabling guid elines for the most common maximu m storage configurations. If you add or remove drives, HP recommends you follow th ese guidelines for hig hest drive performance and efficient cable routing.
HP Z420 Workstations — Intel AHCI SATA controller guidelines See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (t he default port can be cha nged manually in the BIOS).
HP Z420 Workstations — LSI 921 2-4i RAID controller guidelines See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. NOTE: Hard disk drives attached to RC J8 are designat ed by the 9212-4i BIOS to be boot devices.
HP Z620 Workstations — Intel AHCI SATA controller guidelines See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (t he default port can be cha nged manually in the BIOS).
HP Z620 Workstations — LSI 921 2-4i RAID controller guidelines See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. NOTE: Hard disk drives attached to RC J8 are designat ed by the 9212-4i BIOS to be boot devices.
HP Z820 Workstation cabling guideli nes See HP Z820 Workstation system board components on page 33 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (t he default port can be cha nged manually in the BIOS).
Memory Supported DIMM configurations NOTE: Mirroring and DIMM sparing are no t supported. Table 3-12 Supported DIMM configurations Platform Configuration HP Z220 SFF ● Four DIMM slots ● Unbuffered.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory config urations: ● If the BIOS can find a valid memor y configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started.
HP Z220 SFF Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
HP Z420 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
HP Z620 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
HP Z820 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging , active P ower Factor Corr ection (PFC) ● ENERGY STAR® qualified (c onfiguration dependent) .
Table 3-13 Power supply speci fications (continued) Z220 SFF Z220 CMT Z420 Z620 Z820 Heat dissipation, maximum (configuration and software dependent) 646.
Power consumption an d heat dissipation Power consumption and heat dissipation specificat ions are available for multiple configurations. To review available specifications, see http://www.hp.com/ go/quickspecs . To reach ze ro power consumption, unplug the workstat ion from the power outlet or use a power strip with an on/off switch.
System cabling HP Z220 SFF Workstation system c abling See HP Z220 SFF Workstation components on page 1 to determine the location of system board connectors.
HP Z220 CMT Workstation system cabling See HP Z220 CMT Works tation system board component on page 12 to determin e t he location of system board connectors.
HP Z420 Workstation system cabling See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. Cable To Cable designator on system board PSU cable .
HP Z620 Workstation system cabling See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. Cable To Cable/system board designator PSU cable PCA.
HP Z820 Workstation system cabling See HP Z820 Workstation system board components on page 33 to determine the location of system board connectors. Cable To Cable/system board designator PSU cable (C1.
4 Diagnostics and troubleshooting This chapter describes the tools available for di agnosing and trouble shooting system issue s, and includes these topics: Topics Calling support on page 116 Locating.
Calling support At times you might encounter an issue that requires support. When you call support: ● Have the computer readily accessible. ● Write down the computer serial numbers, prod uct numbers, model names, and model numbers and have them in front of you.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are a vailable on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers availa ble when you contact support.
Locating warra nty information To locate base warranty information, see http://www.hp.com/ support/warranty-lookuptool . To locate an existing Care Pack, s ee http://www.hp.com/ go/lookuptoo l . To extend a st andard product war ranty, visit http://www.
Diagnosis du ring operation ● Look for blinking LEDs on the side of the comput er. The blinking ligh ts are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and au dible (beep) codes on page 149 section of this document for information on inter preting diagnostic lights and audible co des.
Troubleshooting checklist Before running diagnostic utili ties, make sure that. ● The computer is c onnected to a work ing electric al outlet and powered on, and the power light is illuminated. ● The monitor (for tower or desktop configurations) is connected to a working electrical outl et and powered on, and the power light is illumin ated.
HP troubleshooting resources and tools This section provides information on the HP Help and Suppo rt Center, Online support, an d Helpful Hints for troubleshooting. HP Support Assistant HP Support Assistant (Windows 7 systems only) helps you maintain workstation performance and resolve pro blems.
Troubleshooting a problem To help you troubleshoot pr oblems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of onli ne tools. To acce ss BSC and troubleshoot a pro blem with the workstation, complete the following: 1.
Helpful hints If you encounter a problem with the workstation, monitor, or softwar e, the following general suggestions might help you isolate and focus on the problem before taking further action . At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet.
● If the monitor connected to a tower, desktop or all- in-one computer is blank: ◦ Plug the monitor into a different video port on the computer if one is available. Alternatively, replace the moni tor with a monitor that you know is working properly.
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios an d possible so lutions for a Windows-base d system. Solving minor problems Table 4-1 Minor problems Problem Cause Possi ble Solution Workstation appears frozen and does not shut down when the power button is pressed.
Table 4-1 Minor problems (continued) Problem Cause Possi ble Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps so unded. Processor thermal protection is activated.
Solving hard drive problems Table 4-2 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Locate and block the usage of bad sectors. If necessary, reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test.
Table 4-2 Hard drive probl ems (continued ) Problem Cause Solution Non-system disk or NTLDR missing message. System is trying to s tart from nonbootable media. Remove the optical disc or USB drive. System is trying to start from a damaged hard drive. 1.
Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to a ll-in-one configuratio ns. Table 4-3 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct.
Table 4-3 Display problems (continue d) Problem Cause Solution Power LED flashes red 6 times (once every second), foll owed by a 2-second pause, and then the computer beeps 6 times. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card.
Table 4-3 Display problems (continue d) Problem Cause Solution Fuzzy focus; streaking, ghost ing, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.
Table 4-4 Audio problems (continued) Problem Cause Solution Noise or no sound comes out of the speakers or headphones. 1. If you are using digital speakers that have a stereo jack and you want the sys.
Solving power supply problems This section presents power su pply troubleshooting scenarios. Testing power supply Before replacing the power su pply unit (PSU), use the Built-I n Self-T est (BIST) feature to learn if the power supply still works. NOTE: Not all PSUs have the BIST functionality.
Table 4-6 Power supply problems (continued) Problem Cause Solution If the system enters the POST, perform the fol lowing: a. Power off the works tation. b. Replace one device at a time and repeat this procedure until a failure occurs. c. Replace the device causing the failure d.
Self-troubleshooting with HP Vision Diagnostics Hewlett-Packard Vision Diagnostics is a di agnostic tool that can be us ed by the end user or te chnical support personnel to view information about the hardware config uration of the computer and perform hardware troubleshooting on HP de sktop and wo rkstation systems.
results. The information in each ta b can be saved as an HTML file and stored on an optica l disc or USB flash drive. Use HP Vision Diagnostics to dete rmine if all the devices installed on the computer are recognized by the system and functioning pro perly.
Creating and using a bootable USB key This section describes ho w to use a USB key to access th e HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. It is faster than using a CD, and it accommoda tes both Memory and Vision diagnostics.
User interface The HP Vision Diagnostics application prov ides six major functions, a ccessible through tabs: ● Survey — Current system hardware information ● Test — List of all diagnostics av.
Survey tab The Survey tab shows your system hardware info rmation, organized into eleven Categories (for example Processors ) and device instances (for example Processor 1 ). You can control the amount of information displayed by selecting a combination of View Level and Category .
Test tab The Test tab lists all available diagnostic s. The li sts have been tailored according to your system configuration. Individual test ma y be selected or de sselected. Tests have three modes: ● Quick — Test runs quickly while covering all ha rdware.
5. Click the Start Test button. Th e Sta tus tab, which allows you to monitor the progress of the tests, automatically displa ys during the testing process. When the tests are complete, the Status tab shows whether th e devices passed or failed. 6. If errors are found, go to the Errors ta b to view detailed information and recommended actions.
Errors tab The Errors tab displays detailed information ab out any errors found, as well as any recommended actions. The Error Log displays the tests for devices that have failed during the diagnostic.
Saving and printing informatio n in HP Vision Diagnostics You can save the information displayed in the HP Vi sion Diagnostics Survey, History and Errors tabs to removable media. You cannot save to the hard driv e. The system automatica ll y creates an HTM L file that has the same appearance as the information displayed on the screen.
Self-troubleshooting with HP Advanced System Diagnostics UEFI HP Advanced System Diagnostics is a Unified Extensible Firmware Interfac e (UEFI) based diagnostic tool that can be used by the en d user or techni cal support per s onnel to view informatio n about the system configuration and to perform hardware troubleshooting.
◦ Includes recommended actions with URL information on whom to contact ◦ Generatio n of the failu re co de indicates a definite hardware failure – no addition al troubleshooting is required ● Error Log — The tool automatically saves an error log on the device from which the test was run (either the hard drive or USB drive).
Accessing HP Advanced System Diagnostics The process to access the diagnostic s tool is the same regardless of the location from which it is run. The user pre sses ESC , while the system boots. This brings up the BIOS menu, which include an option to run diagnostics ( F2 ).
Running HP Advanced System Diagno stics The System information s creen provides extensive system information, which is retrieved from the SMBIOS tables if they are available. Otherwise it is retrieved directly from the BIOS hardware. System information To display the system informati on, click Syste m Information on the Main Menu .
Hardware diagnostic tests HP Advanced System Diagnostics pro vides five sets of hardware diagnostic tests to validate the functionality of hardware componen ts (including the CPU, memory, g raphics, and system boar d) prior to booting the operating system.
Diagnostic codes and errors This section presents information about diagnostic LED co des, LED color definit i ons, and PO ST error messages to help you tr oubleshoot problems.
Table 4-8 Diagnostic lights and audible codes (conti nued) Activity Possible cause Recommended action Red Power LED blinks three times, once every secon d, foll owed b y a two-second pause. Three beeps. CPU not installed (not an indicator of bad CPU).
Table 4-8 Diagnostic lights and audible codes (conti nued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every secon d, foll owed b y a two-second pause. Eight beeps. Invalid ROM based on bad checksum. CAUTION: Internal components migh t be powered even when the computer is off.
Table 4-8 Diagnostic lights and audible codes (conti nued) Activity Possible cause Recommended action System does not power-on and LEDs are not blinking. No beeps. System unable to pow er on. CAUTION: Internal components migh t be powered even when the computer is off.
LED color definitions The following table describes wh at each LED light on the computer fro nt panel signifies. Table 4-9 LED color definitions LED state LED color Sys tem status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System ha s experienced an error.
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 162—System s Options Error 1. Run the Computer Setup (F10) utility and set default settings. 2. Replace the CMOS battery. 3. Replace the system board. 163—Time and Date Not Set ● Invalid time or date in configuratio n memory.
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 304—Keyboard or System Unit Error Keyboard failure. 1. R econnect the keyboard with the computer powered off. 2. Connect a keyboard directly to the computer (instead of through a switch box).
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 521—Memory fan (3) not detected Memory fan(3) missing, disconn ected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 522—Memory fan (4) not detected Memory fan(4) missing, disconn ected, or defective.
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 922—Front USB 2 Not Connected Front USB 2 mechanis m is missing or is not connected. 1. Replace or reconnect the missing Front USB 2 mechanism to the system board.
5 Configuring password security and resetting CMOS This chapter describes how to co nfigure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page.
Resetting the password jumper Use the following procedure to disable the power-on or setup password feat ures and clear the power- on and se tup passwords.
Clearing and Resetting the CMOS This section describes the ste ps necessary to successful ly clear and reset the CMOS. The C MOS of the computer stores password inform ation and in formation about the computer configuration.
Using the Computer Setup (F 10) Utility to Reset CMOS 1. Access the Computer Se tu p (F10) Utility menu. 2. When the Computer Set up message ap pears in the lower-right c orner of the screen, press F10 , and then press Enter to bypass the title screen, if necessary.
A Linux technical notes HP offers a variety of L inux solutions for HP wo rkstation customer s: ● HP certifies and supports Red Hat Enterp rise Linux (RHEL) on HP workstations. ● HP certifies SUSE® Linux Enterprise Desktop (SLED) on HP wor kstations.
The optional Nvidia and AMD graphics supported in HP Personal workstations also provide audio functionality over HDMI, which can be passed th rough the DisplayPort connector to a monitor with audio capabilities. The vendor proprietary driver mu st be insta lled.
NVIDIA ® Graphics Workstations Some workstation configurations come w ith NVIDIA ® Quadro™ graphics ha rdware. HP recommends use of NVIDIA proprietary graphics driv ers for best resu lts on Linux systems. HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions.
AMD ® Graphics Workstations Some workstation configurations include AMD ® graphics hardware. HP recommends use of AMD proprietary graphics drivers for best resu lts on Linux syste ms. HP also provides recommended ve rsions of AMD proprietary graphics drivers with RPM-compatible installers for RHEL and SLED distri butions.
B Configuring RAID devices This appendix explains how to co nfigure RAID arrays on your workstation. It inclu des these topics: Topics Supported hard drive m aximum and storag e controller options on .
Supported RAID configurations All workstation platforms have Inte l controllers. Three LSI controllers are supported on some platforms: ● LSI 2308 — HP Z820 Workstations ● LSI 9212-4i — HP Z42.
Configuring Intel SATA RAID This section describes h ow to use Intel ® Rapid Storage Technology enterprise (Intel ® RSTe) or Intel ® Rapid Storage Technology (RST) t o se t up and manage SATA RAID volumes. NOTE: These instructions app ly to Windows.
Configuring system BIOS To set up a RAID configuration, th e emulation mode must be set to RAID+AHCI in the Computer Setup (F10) Utility. This is the default setting. If the mode has been change d, follow these steps to change it back. 1. During startup, press F10 to enter the Computer Setup (F10) Utility.
Configuring RAID with the Intel utility Follow these steps to create RA ID volumes. NOTE: The option ROM displays once for each controller. For example, if you have two drives on the AHCI controller and two o n the SCU controller, then both option ROMs will displa y.
Configuring RAID on an LSI 2308 or LSI 9212-4i controller This section explains how to use the LSI Logic Configuration Util ity to set up a SATA or SAS RAID array on the LSI 2308 or LSI 9 212-4i controllers. NOTE: These instructions app ly to Windows and Linux.
RAID 1 configuration Follow these steps to configure an Integrated Mir ror ing (IM) volume with th e BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers . 1. During BIOS startup, press Ctrl-C when prompted to start the LSI Logic Configuration Utility.
RAID 1E/10 configuration Follow these steps to co nfigure an Integrated Mirrori ng Extended (IME) volume. The proce dure assumes the system has the requ ired disk and disk controllers. NOTE: If an odd number of d rives are used, a RAID 1E a rray is created.
Configuring RAID on an LSI 9260-8i MegaRAID controller This section explains how to use the LSI Logic Configuration Ut ility to set up SATA or SAS RAID arrays on the LSI 9260-8 i MegaRAID controller. NOTE: This section applies to Windows and Linux. RAID 0 Follow these steps to configure a RAID 0 vo lume with the BIOS-based configuration utility.
● Disable BGI : No, Yes ● Select Size : Specify the size of the RAID array 5. Click Next . 6. A dialog warns you that if your Write P olicy is set to: ● Write Through , the configuration may result in slower performance.
Software RAID solution This section provides a summary of software RAID considerations when running the Linux operating system, as well as references to configur ation procedures.
Configuring software RAID See the following sites for additional information on configuring software RA ID on Red Hat Enterprise Linux (RHEL) or SUSE Linux Ente rprise Desktop (SLED). ● Red Hat Enterprise Linux 6 — See the Storage Administration Guide at http://docs.
C System board designators HP Z220 SFF Workstation Designator Silk scr een Component/Description E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 RJ45/USB LAN/DUAL USB 2.
Designator Silk scr een Component/Description P151 MEDIA2 Media card reader P160 SATAPWR1 HDD power (blac k) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 DIMM1 - DIMM4 Memory slots XU1 XU1 CPU.
Table C-1 HP Z220 CMT Workstation system board designator s (continued) Designator Silk screen Component P6 SPKR Speaker P8 P8 CHFAN Rear system fan P9 P9 Front fan header P24 P24 FRONT USB Front pane.
Table C-2 HP Z420 and Z 620 Workstatio n system board designators (continued) Designator Name on board Component E49/JP49 PSWD Clear Password header J9 RJ45/USB Stacked RJ45/Dual USB J10 USB Quad Stac.
Table C-2 HP Z420 and Z 620 Workstatio n system board designators (continued) Designator Name on board Component P9 CHFAN Front chassis fan header P10 FLOPPY Floppy header P11 CHFAN2 Rear chassis fan .
Table C-3 HP Z820 Workstation system board designators (continued) Designator Name on board Component J32 J32 SLOT5-PCIe2 x8(4) PCI Express Gen 2 x 8 (4) Slot, Open-Ended J33 J33 SLOT4-PCIe3 x16 PCI E.
Table C-3 HP Z820 Workstation system board designators (continued) Designator Name on board Component P85 SAS5 S AS/SATA Port 5 P86 SAS6 S AS/SATA Port 6 P87 SAS7 S AS/SATA Port 7 P93 FRNT FAN2 Front .
Index B BIOS ROM 41 C Cable management 82 CMOS 158 clearing and resetting 160 Computer Setup (F10) Utilit y 42 Menu description 44 Configuring RAID devices 166 maximum hard drives allowed 166 SAS RAID.
HP Z620 Workstatio n chassis 25 HP Z620 Workstation front panel 23 HP Z620 Workstation rear panel 24 HP Z820 Workstation 30 HP Z820 Workstatio n chassis 32 HP Z820 Workstation front panel 30 HP Z820 W.
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