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HP Compaq Business PC Maintenance and Service Guide Pro 6300 Series Microtower Pro 6300 Series Small Form Factor.
© Copyright 2012 Hew lett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademar ks of Microsoft Corporation in the U nited States and/or other countries.
About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion.
iv About This Book.
Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Standar d Configu ration Fe atures ........... ...........
Drives ......... ............ ........... .............. ............ ............ ............ .............. ........... ............ . ......... 28 Misc boa rds ..... .............. ............... .............. .................. ............... .
Computer Access Panel ... .......... .......... ............ .......... ......... ............. ......... .......... ............. ...... ............ 52 Front Bezel ............ ......... ........... ......... ........ ......... .......... ......... .
Drive Positions ................ .......... ......... ........... ......... .......... ........... .......... ........ ............ ..... .. 106 Installing and Re moving Drives .............. ............... ...........................................
9 POST Error M essages .... .......... ............. ............. ........... ............ ........... ............. .......... ....... ........ ............ .... 175 POST Nume ric Codes and Text Messag es ...................... .....................
x.
1 Product Features Standard Configuration Features Features may vary de pending on the mode l. For a complete listing of the hardware an d software installed in the computer , run the diagnostic utility (include d on some comput er models only).
NOTE: The Small Form Factor compute r can also be used in a tower orie ntation. For more information, see Using the Small Form Factor Compu ter in a Tower Orientation on page 132 in this guide. Microtower (MT) Front Panel Components Drive configuration ma y vary by model.
Small Form Factor (SFF) Front Panel Components Drive configuration ma y vary by model. Some models have a b ezel blank covering one or more drive bays. Figure 1 -3 Front Panel Componen ts Table 1-2 Fron t Panel Compon ents 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.
Microtower (MT) Rear Panel Components Figure 1 -4 Rear Panel Components Table 1-3 Rear Panel Comp onents 1 Power Cord Connector 6 Line-Out Connector for power ed audio devices (green) 2 Line-In Audio .
Small Form Factor (SFF) Rear Panel Components Figure 1 -5 Rear Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Connector for po wered audio devices (green) 5 USB 2.
Serial Number Location Each compu ter has a unique serial number and a p roduct ID number that are located o n the top cover of the computer. Keep these numbers av ailabl e for use when contacting customer service for assistance.
2 Installing and Customizing the Software If your computer was not shipped with a Micros oft operating s ystem, some port ions of this documentation do not ap ply. Additional information is availa ble in online help a fter you install the operating system.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructio ns on the screen. 2. Once an Internet connection has been establi shed, click th e Start button. 3. Select the All Programs menu.
Launching Windows XP from Windows 7 Windows XP Mode for Windows 7 allows you to instal l and launch Windows XP applications from the Windows 7 taskbar.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, graphics, memory, audio, stora ge, communications, and input devices.
● Solve system configura tion errors detect ed but not automa tically fixed during th e Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a sp ecified ATA hard drive (when su pported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-2 Computer Setup— File Option Description System Information List.
Computer Setup—Storage NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices.
Table 3-3 Compu ter Setup—Storage (continued) Storage Options eSATA Port (some models) Allows you to set a SATA port as an eSATA port fo r use with an external drive. Default is enabled. This setting affects only the port with the black con nector, labeled as eSATA on the system board.
Table 3-3 Compu ter Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-4 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password.
Table 3-4 Com puter Setup—Securi ty (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Availa ble) for: ● Embedded security device (some models) ● System audio ● Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 3-4 Com puter Setup—Securi ty (continued) System IDs Allows you to set: ● Asset tag (18-byte identifier), a property id ent ification number assigned by the company to the comput er. ● Ownership tag (80-byte identifier) displayed during POST.
Table 3-4 Com puter Setup—Securi ty (continued) System Security (some models: these options are hardwar e dependent) Data Execution Prevention (enable/ disable) - Helps prevent oper ating system security breaches.
Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-6 Com puter Setup—Adva nced (for advanced use rs) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Ev ery x Days).
Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) Bus Opti ons On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VG A palette snooping bit in PCI configuration space; only needed when more than one graphics cont roller is installe d.
Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or prima ry VGA controller. AMT Config uration Allows you to set: ● AMT (enable/disable).
4 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel For use in all countries and regions except C hina 689377-001 For use in China 689378-001 5.
Item Description Spare part number 3.5-inch bezel blank (not illustrated) 583653-001 (2) Access panel 646825-001 (3) Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001 (4) System bo.
Cables Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive powe r cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) SATA cable , 18 inch, 1 straight end, 1 angled end (labeled; no t illustrated) 646830-001 (6) SATA cable , 17.
Misc parts Item Description Spare part number (1) Heat sink (includes replacement t hermal material) 645326-001 (2) Fan with guard 585884-001 (3) Hood sensor 638816-001 (4) Speaker 645330-001 (5) Sole.
Item Description Spare part number Washable 619580-001 Wirele ss 674317-001 Transceiver for use with wi reless mouse and keyboard 674319-001 eSATA port assembly, PCI card (not illustrated) 645558-001 .
Description Spare part number 16X SATA DVD-ROM drive 581599-001 Grommet , hard drive isolation, blue 450712-001 Misc boards Description Spare part number GeForce GT630 PCIe x16 graphics card, 2 GB 684.
Spare part number Description 583345-001 Antenna for use w ith 538048-001 583653-001 Bezel blank, 3.5-inch 585884-001 Chassis fan with guard 586721-001 2.
Spare part number Description 645330-001 Speaker 645558-001 eSATA port a ssembly, PCI card 646809-001 160-GB Solid- state drive, SATA 3.0 646824-001 Fan du ct assembly 646825-001 Access panel 646827-0.
Spare part number Description 687943-001 Intel Core i5 3470 procoessor (3.2-GHz, 6-MB L3 cache) 688162-001 Intel Core i5 3570 (3.4-GH z, 6-MB L3 cache) 688164-001 Intel Core i7 3770 (3.4-GH z, 8-MB L3 cache) 688950-001 Intel Core i3 3220 (3.3-GH z, 3-MB L3 cache, 65-W) 688951-001 Intel Core i3 3240 (3.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank .
Item Description Spare part number Processors (include replacement thermal material; not illustrated ) Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 3240, 3.
Cables Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) SATA cable , 19.5 inch, 2 straight ends 638813-001 (3) SATA drive power cable 636923-001 SATA cable , 25.
Misc parts Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 (3) Heat sink (includes replacement t hermal material) 645326-001 (4) Speaker 636925-.
Item Description Spare part number Serial port, PCI card (not illustrated) 638815-001 2.5-in drive adapter (not illustrated) 586721-001 Hard drive conversion bracket 397117-001 Grommet, hard drive iso.
Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm, 2.5-inch, SED 696442-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm, 2.5-inch 634824-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.
Sequential part number listi ng Spare part number Description 330458-001 Screw Kit 393956-001 Screw Kit - tamper r esistant screws 397117-001 Hard dr ive conversion bracket 450712-001 Grommet, hard dr.
Spare part number Description 636166-001 Card r eader, 22-in-1 636917-001 USB powere d speakers 636921-001 Fan du ct 636922-001 Fan 636923-001 SATA power cable 636925-001 Speaker 636926-001 Front I/O .
Spare part number Description 665119-001 Intel Celeron G540 (2.5-GH z, 2-MB L3 cache) 665120-001 Intel Core i3 2130 (3.4-GH z, 3-MB L3 cache) 665122-001 Intel Pentium G630 (2.7-GHz, 3-MB L3 cache) 665123-001 Intel Pentium G860 (3.0-GHz, 3-MB L3 cache) 665961-001 128-GB Solid- state drive, SATA 2.
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service.
Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V These are then multi-packaged inside p lastic tubes, trays, or Styrofoam.
Grounding the Work Area To prevent sta tic damage at the work area, us e the following precautions : ● Cover the work surface with appr oved static-dissipa tive material. Provide a wrist strap connected to the work surface and properly grou nded tools and equ ipment.
Operating Guidelines To prevent ov erheating and to help p rolong the life of the computer: ● Keep the computer away from excessive mo isture , dire ct sunlight, and extremes of heat a nd cold. ● Operate the computer on a sturdy, level surfac e. Leave a 10.
To clean the co mputer case, follow th e procedures described below: ● To remove light sta ins or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liq uid diluted with water. Rinse we ll by wiping it with a cloth or swab dampen ed with clear water.
Cleaning the Mouse Before cleanin g the mouse, ensure that the power to the compu ter is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the ho using. Pull out any debris from th e ball socket and wipe the ball with a clean, dry cloth befo re reassembly.
Cables and Connectors Most cables used throu ghout the unit are flat, fl exible cables. Th ese cables must be handled with care to avoid damage. Apply onl y the tension required to sea t or unseat the cables during insertion or removal from the conne ctor.
SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
● Some flat ribbon cables come prefolded . Neve r change the folds on the se cables. ● Do not bend an y cable sharply. A sharp bend can br eak the interna l wires. ● Never bend a SATA data cable ti ghter than a 30 mm (1 .18 in) radius. ● Never crease a SATA data cable.
6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Computer Access Panel Description Spare part num ber Access panel 646825-001 To access internal components, yo u must remove the access panel: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ) 2. Loosen the two captive thu mbscrews (1) that secure the access panel to the computer chassis.
Front Bezel Description Spare part num ber Front bezel for use in all countries and regio ns except China 689377-001 Front bezel for use in China 689378-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ) 2. Remove the access pan el ( Computer Access Pane l on page 52 ) 3.
Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer.
8. Install the screw through the inte rior of the front of the chassis into the fro nt bezel. The screw hole is located toward the middle of th e right ed ge of the chassis between the hard drive bay a nd speaker. Figure 6-4 Installing the Front Bezel Security Screw 9.
Bezel Blanks Description Spare part num ber 3.5-inch beze l blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, th ere are bezel blanks coverin g the 3.5-inch and 5.25-in ch drive bays that need to be removed befo re installing a drive.
Memory Description Spare part num ber 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs).
The system will au tomatically operate i n single channel mode, d ual channel mode, or flex mode, depending on how the DIMMs are i nstalled. ● The system will operate in singl e channel mode if the DIMM so ckets are populated in one channel on ly.
3. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket.
Expansion Cards Description Spare part num ber GeForce GT630 PCIe x16 graphics card, 2 GB 684591-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphi.
5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an insta lled expansion card, disconnect any cables that may be attached to the expans ion card.
b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end, and carefully rock it back a nd forth until th e connectors pull fre e from the socket. Pull the expansion card straigh t up from the socket t hen away from the inside of the chassis to release it from the chassis frame.
7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansio n card, you must repla ce it with a new card or expansion slot cover for proper coo ling of internal compon ents during operation.
System Board Connections Refer to the following illustrations and tables to identify the system board conn ectors for your model. Figure 6 -12 System Board Connections Table 6-1 System Board Conne ctions No.
Table 6-1 System Board Connections (continue d) No. System Board Connec tor System B oard Label Color Component 18 PCI Express x1 X1PCIEXP2 black Expansio n Card 19 PCI Express x16 X16PCIEXP black Exp.
Drives Description Spare part num ber DVD±RW d rive 660408-001 DVD-ROM d rive 581599-001 Blu-ray BD-Writer XL Drive 682219-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.
guide screws and eight M3 metric guide screws), installed on the side of the drive bays. The 6-32 isolation mounting screws are required fo r a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. T he HP-supplied me tri c screws are black and the HP-supplied isolation mountin g screws are silver and b lue.
Drive Positions Figure 6 -14 Drive Positions Table 6-2 Drive Positions 1 Two 5.25-inch drive ba ys for opti onal drives (optical d rives shown) 2 One 3.5-inch drive bay for optional drive (media card reader shown) 3 Secondary 3.5-inch internal hard drive bay for option al hard drive 4 Primary 3.
b. If you are removing a media card reader, disconnect the U SB cable from the syst em board. Figure 6-15 Disconnecting the Media Ca rd Reader USB Cable 5.
3. Remove the front bezel ( Front Bezel on page 53 ) 4. If you are installing a d rive in a bay covered by a bezel b lank, remove the bezel bla nk. See Bezel Blanks on page 56 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive.
b. If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA. Figure 6-19 Connecting the Media Card Re ader USB Cable 8. If installing a new drive, conn ect the opposite end of the data cable to the appropriate system board connector.
Removing a Hard Drive from a Drive Bay NOTE: Before you remove th e old hard drive, be sure to back up the data from the o ld hard drive so that you can transfer the data to the new hard drive. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ) 2.
3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: The hard drive use s 6-32 isolation mounting guide screws. Four extra g uide screws are installed on the exterio r of the hard drive ba ys.
◦ Secure the drive to the bay ad apter bracket by installing fo ur black M3 adapter bracket screws through the sides of the brac ket into the dri ve. Figure 6-23 Securing the D rive in the Adapter Brac ket ◦ Install four 6-32 silver and bl ue isolation mounting guide screws in the a dapter bracket (two on each side of the bracket).
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive sna ps into place. The bottom bay is for the primary hard d rive. The upper bay is for an optional secondary h ard drive. Figure 6-25 Sliding a Hard Drive into the Drive Bay 5.
Front Fan Assembly Description Spare part num ber Front fan assembly 585884-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ). 2. Remove the access pan el ( Computer Access Pane l on page 52 ). 3. Remove the cables from the clip on the top of the fan assembly.
5. Press the lever that secures the assembly to the chassis (1 ) , pivot the assemb ly forward toward the front of the computer (2) , and then lift the assembly stra ight up and out of the comp uter (3) . Figure 6-27 Removing the front fan assembl y To reinstall the front fan, reverse the removal procedu re.
Front I/O Assembly Description Spare part num ber Front I/O assembly 646827-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 52 ). 3. Remove the front bezel ( Front Bezel on page 53 ).
Power Switch/LED Assembly Description Spare part num ber Power switch/LED assembly 646828-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ). 2. Remove the access pan el ( Computer Access Pane l on page 52 ). 3. Remove the front bezel ( Front Bezel on page 53 ).
Heat sink Description Spare part num ber Heat sink 645326-001 WARNING! To reduce risk of pe rsonal injury from hot surface s, allow the inte rnal system components to cool before touch ing. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ).
5. Lift the heat sink from at op the proc essor. When reinstalling the heat sink, ma ke sure that i ts bottom has been cleaned with an alcohol wipe and fresh thermal grease has been app lied to the top of the proce ssor.
Processor Description Spare part num ber Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 3240, 3.
6. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NO T handle the pins in the processor socket. These pins are very fragile a nd handling them co uld cause irreparable damage. Once pins a re damaged it ma y be necessary to replace the system bo ard.
To install a new processor: 1. Place the processor in its socket a nd close the retainer. 2. Secure the lo cking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the exist ing heat sink, apply th e thermal grease pro vided in the spares kit t o the top of the processo r.
Speaker Description Spare part num ber Speaker 645330-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ). 2. Remove the access pan el ( Computer Access Pane l on page 52 ). 3. Remove the front fan assembly ( Front Fan Assembly on page 76 ).
Rear Chassis Fan Description Spare part num ber Rear chassis fan 636922-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ). 2. Remove the access pan el ( Computer Access Pane l on page 52 ). 3. Remove the four silver Phillips screws that secure the f an to the chassis.
5. Lift the fan out of the chassis (2) . Figure 6-33 Removing the rear fan To install the fan asse mbly, reverse the re moval procedure. Be sure to orient the air flow out of the unit.
Power Supply Description Spare part num ber Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ). 2. Remove the access pan el ( Computer Access Pane l on page 52 ).
7. Slide the power supply toward th e front of the computer (2) , rotate toward the fan so the power supply clears the lip on the top of the chas sis, a nd then lift the power supply out o f the chassis (3) . Figure 6-35 Removing the power supply To install the po wer supply, reverse the removal procedure.
System Board Description Spare part num ber System board (includes thermal material) 657239-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 51 ). 2. Remove the access pan el ( Computer Access Pane l on page 52 ). 3. Remove the front fan assembly ( Front Fan Assembly on page 76 ).
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Access Panel Description Spare part num ber Access panel 646815-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ). 2. If the computer is o n a stand, re move the compute r from the stand. 3. Lift up on the a ccess panel hand le (1) then lift the access panel off the computer (2) .
Front Bezel Description Spare part num ber Front bezel 687950-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ). 2. Remove the access pan el ( Access Panel on page 92 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) .
Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer.
9. Install the security screw next to the midd le front bezel release tab to secure th e front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer wa s on a stand, replace th e stand. 12.
Bezel Blanks Description Spare part num ber 3.5-inch beze l blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch extern al drive bays that need to be removed befo re installing a drive.
Memory Description Spare part num ber 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs).
The system will au tomatically operate i n single channel mode, d ual channel mode, or flex mode, depending on how the DIMMs are i nstalled. ● The system will operate in singl e channel mode if the DIMM so ckets are populated in one channel on ly.
4. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket.
Expansion Card Description Spare part num ber nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 AMD Radeon HD7450 PCIe x16 g.
5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an insta lled expansion card, disconnect any cables that may be attached to the expans ion card.
c. If you are removing a PCI Express x16 card, pull the rete ntion arm on the back of the expansion socke t away from the card and ca refully rock the card back and forth until the connectors pull free from the socket.
8. To install a new expansio n card, hold the card just above the expans ion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with th e open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2) .
System Board Connections Refer to the following illustration and table to id entify the system board co nnectors for your model. Figure 7 -12 System Board Connections Table 7-1 System Board Conne ctions No.
Table 7-1 System Board Connections (continue d) No. System Board Connec tor System B oard Label Color Component 18 PCI Express x1 X4PCIEXP black Expansio n Card 19 PCI Express x16 X16PCIEXP black Expa.
Drive Positions Figure 7 -13 Drive Positions Table 7-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reade r shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer m ay be different than the drive configuration shown above.
remove the four silver a nd blue 6-32 isolatio n mounting guide screws fro m the old hard drive and install them in the ne w hard drive. Figure 7 -14 Extra Guide Screw Locations No.
4. If removing an opti cal drive, disconnect the po wer cable and data cable from the rea r of the optical drive. CAUTION: Whe n removing the cables, pull the tab or connector instead of the cabl e itself to avoid damaging the cable. 5. Rotate the drive ca ge back down to its normal po sition.
4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassi s, under the front beze l. The M3 metric guide screws are bla ck. Refer to Installing and Removing Drives on page 106 for an illustration of the extra M3 metric guide screws location.
9. Connect the power ca ble and data cable to the rear of the optical drive. NOTE: The power cable for th e optical drive is a t h ree-headed cable that is routed from the system board to the h ard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position.
Removing a 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. The 3.5-inch drive is loca ted underneath the 5.25 -inch drive. You must remove th e 5.25-inch drive before removing the 3.
Installing a 3.5-inch Drive into a Drive Bay The 3.5-inch bay is lo cated underne ath the 5.25-inch drive. To insta ll a drive into the 3.5-i nch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the dri ve cage and lock in place.
b. If installing a media card reader, co nnect the USB cable from th e media card read er to the USB connector on the system board l abeled MEDIA. Figure 7-22 Connecting the Media Card Re ader USB Cable NOTE: Refer to System Board Connections on p age 104 for an illustration of the system board drive connectors.
4. Rotate the power su pply to its upright position. The hard drive is lo cated beneath the power supply. Figure 7-23 Raising the Power Supply 5. Disconnect the power cabl e and data cabl e from the ba ck of the hard drive. 6. Press down on the green release l atch next to the hard drive (1) .
7. To install a hard drive, you must tr ansfer th e silver and blue isolat ion mounting guide screws from the ol d hard drive to the new har d drive. Figure 7-25 Installing Hard Drive Guide Screws 8.
Fan duct Description Spare part num ber Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ). 2. Remove the access pan el ( Access Panel on page 92 ).
Front Fan Assembly Description Spare part num ber Front fan 645327-001 The front fan assemb ly is attach ed to the fron t of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ). 2. Remove the access pan el ( Access Panel on page 92 ).
7. Pull the assembly toward the rea r of the unit (2) , and then lift it out of the chassis. Figure 7-29 Removing the front fan To install the fron t fan, reverse the re moval procedure.
Hood Sensor Description Spare part num ber Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ). 2. Remove the access pan el ( Access Panel on page 92 ).
Front I/O, Power Switch Assembly Description Spare part num ber Front I/O and power switch assembly 636926-001 The front I/O and po wer switch/LEDs is one as sembly, attached to the front of the ch assis. Push the assembly into the ch assis to remove.
8. Route the cables through the slots beneath the dr ive cage, rota te the asse mbly into the chassis (2) , and then remove the assembly from the co mputer. Figure 7-32 Removing the front I/O, po wer switch/LED assembly screw To install the front I/O an d power switch assembly, reverse the removal proced ure.
Speaker Description Spare part num ber Speaker 636925-001 The speaker is attached to the front of th e chassis under the rotating drive cage. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ). 2. Remove the access pan el ( Access Panel on page 92 ).
Heat sink Description Spare part num ber Heat sink 645326-001 The heat sink is secured atop the processor with four cap tive Torx screws. The heat sink doe s not include a fan. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ).
6. After loosenin g the Torx T15 scr ews (1) , lift the heat sink from atop the p rocessor (2) and set it on its side to keep from contaminatin g the work ar ea with thermal grease.
Processor Description Spare part num ber Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 3240, 3.
8. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NO T handle the pins in the processor socket. Thes e pins are very fragile and handling them co uld cause irreparable da mage. Once pins are damaged it may be necessa ry to replace the system bo ard.
2. Secure the locking lever. If reusing the existing hea t sink, go to step 3. If using a new heat sink, go to step 6. Figure 7-37 Removing the processor 3. If reusing the ex isting heat sink, clean the bo ttom of the heat sin k with the alcohol p ad provided in the spares kit.
Power Supply Description Spare part num ber Power supply, 90% efficient 613762-001 Power supply, standard 613763-001 WARNING! To reduce potential safety i ssues, only the power supply pr ovid ed with the compu ter, a replacement powe r supply provided by HP, or a power su pply purchased as an accessory from HP should be used with the comp uter.
7. Pull the power supply forward until the posts o n the power supply move forward in the power supply bracket, and th en lift the power supply straigh t up and out of the cha ssis. Figure 7-38 Removing the power supply To install the po wer supply, reverse the removal procedure.
System Board Description Spare part num ber System board (includes thermal material) 657239-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ).
11. Lift up the front of the system board, and then pull the system board forwar d, up, and out of the chassis (2) . Figure 7-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also c hange the ch assis serial number in the BIOS.
Using the Small Form Fact or Computer in a Tower Orientation The Small Form Fa ctor computer can be used in a towe r orientation. T he HP logo plate o n the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 91 ).
8 Troubleshooting Without Diagnostics This chapter provide s information on how to i denti fy and correct minor problems, such as diskette drive, hard drive, optical drive, gra phics, audio, memory, and software problems.
● Refer to the comprehensive online tech nical support at http://www.hp.com/ support . ● Refer to Helpful Hints on pa ge 134 in this guide. To assist you in reso lving problems online , HP Instant Supp ort Professional Ed ition provides you w ith self-solve di agnostics.
● Wake the computer by pressing an y key on the keybo ard or pressing the power button . If the system remains in su spend mode, shut down th e comp uter by pressing and hold ing the power button for at least four seconds th en press the pow er button again to restart the co mputer.
Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller.
There is no sound or sound volume is t oo low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting doe s not affect the external speakers).
Table 8-1 Solving Gener al Problems (continue d) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on the ir corresponding icons in the task tra y.
System does not power on an d the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds.
Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table 8-2 Solving Power Problems Power supply shuts down intermittent ly. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (1 15V or 230V).
Power LED flashes Re d four times, onc e every second, follow ed by a two sec ond pause, and the co mputer beeps four times. (Beeps stop after fifth it eration but LEDs co ntinue flashing.) Cause Solution Power failure (power supply is overload ed). 1.
Solving Diskette Problems Common causes and so lutions for diskett e problems are listed in the f ollowing table. NOTE: The computer does not sup port internal di skette drives. Only USB diskette d rives are supported. NOTE: You may need to reconfi gure the computer wh en you add or remove h ardware, such as an additional di skette drive.
Table 8-3 Solving Diskette Pr oblems (conti nued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. 1. Use another diskette. 2. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk.
“Invalid system disk” message is di splayed. Cause Solution A diskette that does not contain the system files needed to start the computer has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar . The computer should start up.
Solving Hard Drive Problems Table 8-4 Solving Ha rd Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start , click Explore , and select a drive. Select File > Properties > Tools .
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the ha rd drive may have been damaged.
Computer seems to be loc ked up. Cause Solution Program in use has stopped responding to comma nds. Atte mpt the normal Windows “Shu t Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the compu ter, press the power button again.
Solving Media Card Reader Problems Table 8-5 Solving Media Car d Reader Pr oblems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT3 2 format.
Do not know how t o remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Com puter (Windows 7), right-click on the correspon ding drive icon, and se lect Eject . Then pull the card out of the slot.
Solving Display Problems If you encounte r display problems, see the do cumentation that came with the monitor a nd to the common causes and solutions listed in the following table. Table 8-6 Solving Di splay Problems Blank screen (no video ). Cause Solution Monitor is not turned on and the monitor light is not on.
Blank screen and the p ower LED flashes Red five times, once every second, followed by a two se cond pause, and the computer beep s five times. (Be eps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs.
Blurry video or reque sted resolution cann ot be set. Cause Solution If the graphics controller was upgr aded, the correct grap hics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolutio n.
Vibrating or rattling noise coming from inside a C RT monitor wh en powered on. Cause Solution Monitor degaussing coil has been acti vated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming fr om inside a CRT monitor.
Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table 8-7 Solving Au dio Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications.
Table 8-7 Solving Au dio Problems (continu ed) Sound does not come out of the speaker o r headphones. Cause Solution Computer is in standby mode. Press the power button to resume fro m standby mode. CAUTION: When attempting to resu me from standby mode, do not hold down the power button for more than four seconds.
There is no sound or sound volume is t oo low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager.
Table 8-8 Solving Printer Problems (c ontinued) Printer prints garbled information. Cause Solution The cables may not be connected p roperly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Solving Keyboard and Mouse Problems If you encounte r keyboard or mouse problems, see the document ation that came with the equipmen t and to the commo n causes and solutio ns listed in the following tabl e. Table 8-9 Solving Key board Problems Keyboard commands and typing are not re cognized by the computer.
Table 8-10 Solving Mouse Pr oblems (con tinued) Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to comma nds. Shut dow n the computer using the keyboard then restart the computer. Mouse may need cleaning.
Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer.
Power LED flashes Red five times, once every second, follo wed by a two second pause, and the computer beeps five times. (Beeps s top after fifth itera tion but LEDs con tinue flashing.
Table 8-12 Solvi ng Network Problems Wake-on-LAN featu re is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving .
Network status link ligh t never flashes. NOTE: The network status light is supposed to flash wh en there is network activity. Cause Solution No active network is detected. Check cabl ing and network equipment for pr oper connection. Network controller is not set up properly.
Table 8-12 Solvin g Network Problems (continued) Network controller s topped working when an expansio n board was added to the comput er. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansi on boar d were installed.
CAUTION: Power may still be supplied to the DIMMs when the computer is tu rned off (depending on the Mana gement Engine (ME) settings). To a void damage to the DIMM s or the system board, you must unplug the computer power co rd before attempting to reseat, install, o r remove a DIMM module.
Power LED flashes Red five times, once every second, follo wed by a two second pause, and the computer beeps five times. (Beeps s top after fifth itera tion but LEDs con tinue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs.
Table 8-15 Solving CD-ROM and DVD Problems System will not bo ot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility. Run the Computer Setup utility and ensure Device Ava ilabl e is selected for the device's SATA port in Sec urity > Device Security .
Table 8-15 Solvi ng CD-ROM and DVD Problems (c ontinued) Movie will not play in the DVD drive. Cause Solution Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down.
Solving USB Flash Drive Problems If you encounte r USB flash drive problems, common causes and solu tions are listed in the following table. Table 8-16 Solvin g USB Flash Dr ive Proble ms USB flash drive is not se en as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is no t available.
Solving Front Panel Component Problems If you encounte r problems with devices connecte d to the front panel, refe r to the common cau ses and solutions listed in the foll owing table. Table 8-17 Solvi ng Front Panel Component Problem s A USB device, headpho ne, or microphone is not recognized by the com puter.
Table 8-18 Solving Inte rnet Access Pro blems (continued ) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP.
Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel . 2. Click on Hardware and Sound . 3. Click on Device Manager .
Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications.
Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp. com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set.
9 POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used).
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controlle r. 1. Reconnect keyboard with computer turn ed off. 2. Replace the system board. 304-Keyboard or System Unit Err or Keyboard failure.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmwar e patch that will fix an erroneous error message .
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2230-General error during MEBx execution E rror occurred during MEBx execution which fails into the “General” groupin g. Status information displayed along with the error provides further clarity into the failure.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attach ed Keyboard failu re while Network Server Mode enabled. 1. Reconnect keyboard with computer turn ed off.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continue d) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continue d) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continue d) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
10 Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password.
Resetting the Password Jumper To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet.
Clearing and Resetting the CMOS The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords.
4. Locate, press, and hold the CMOS button in for five se conds. NOTE: Make sure you have disconn ected the AC power cord fr om the wall outlet. The CMOS button will not clear CMO S if the power cord is connected.
11 Backup and Recovery Windows 7 – Backup and Recovery To protect you r information, use Windows® Back up and Restor e to back up in dividual files and folders, back up your entire hard drive (selec t models only), create syst em repair discs (select models only), or create system restore points.
Note the following when backing up: ● Store person al files in the Document s library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings th at appear in a window , toolbar, or men u bar by taking a screen sh ot of your settings.
Performing a recovery In case of system failure or inst ability, the computer provides the following tools to recover your files: ● Windows recovery to ols: You can use Windo ws Backup and Restor e to recover inform ation you have previously backed up .
5. Select one of the f irst three listed too ls to repair your comput er. 6. Follow the on-screen instructions. NOTE: For additional information on recovering inform ation using the Windows tools, perform a search for these topics in Hel p and Support.
NOTE: This process takes several minutes. 1. If possible, bac k up all personal files. 2. Restart the computer, and then in sert the Windows 7 op erating system DVD into the optica l drive before the Window s operating system loads. 3. When prompted, pre ss any keyboard key.
A Battery Replacement The battery that comes with the comp uter provides power to th e real-time clock. When repla cing the battery, use a b attery equivale nt to the battery or iginally installed in t he computer. The co mputer comes with a 3-volt lithium coin cell battery.
7. Depending on the type of battery holder on the system board, comp lete the following instructions to replace the b attery. Type 1 a. Lift the bat tery out of it s holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement batte ry into position, positive side up.
b. Insert the new battery an d position the clip back in to place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has b een replaced, use the fol lowing steps to complete this procedure. 8. Replace the computer access p anel.
B Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equ ipped with a Removable SAT A Hard Drive Enclos ure in the 5.25-inch i nternal drive bay. The hard dr ive is housed in a carr ier that can be quickly a nd easily removed from th e drive bay.
3. Remove the adhesive strip that secures the th ermal sensor to the to p of the hard drive (1) and move the thermal se nsor away from the ca rrier (2) . Figure B-2 Removi ng the Therma l Sensor 4. Remove the four screws from the bot tom of the hard drive ca rrier.
5. Slide the hard drive back to disconnect it from the carr ier then l ift it up a nd out of the carri er. Figure B-4 Re moving the Ha rd Drive 6. Place the new hard drive in the carrier th en slide th e hard drive back so th at it seats in the SATA connector on the carri er's circuit board.
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws 8. Place the thermal sensor o n top of the hard driv e in a position that does not co ver the label (1) and attach th e thermal sensor to the top of the hard drive with the adhesive strip (2) .
9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2) . Figure B-8 Replacing the Carrier Co ver 10. Slide the h ard drive c arrier into t he enclosur e on the computer and lock it with the key provided.
C Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature in cluded on some m odels only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents una uthorized access to the in ternal compo nents.
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access pane l with the Smart Cover Lock engaged: 1. Prepare the computer for disassembly. 2. Use the Sma rt Cover FailSafe K ey to remo ve the two tampe r-proof screws that secure the Smart Cover Lock to the chassis.
Figure C -3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now re move the access panel. To reattach the Smart Cover Lo ck, secure the lock in place with the tamper-proof screws.
D Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC.
Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria.
E Specifications MT Specifications Table E-1 Sp ecifica tions Chassis Height Width Depth 14.9 in 7.0 in 17.0 in 37.7 cm 17.7 cm 43.1 cm Approximate Weight 20.
Table E-1 Spec ificat ions (contin ued) Standard Efficiency High Efficiency 320W 320W active PFC; 87/90/87% e fficient at 20/50/100% load Rated Input Current 5.5A 1 This system utilizes an active power fa ctor corrected power supply. Th is allows the system to pass the CE mark requirements for use in the countries of the Eur opean Union.
SFF Specifications Table E-2 Sp ecifica tions Chassis (in the desktop position) Height Width Depth 4.0 in 13.3 in 14.9 in 10.0 cm 33.8 cm 37.9 cm Approximate Weight 16.
Index Symbols/Numerics 2.5-in drive adapter, spare part number 27, 37 A access panel locking and unlocking 205 MT removal 52 MT spare part number 52 SFF removal and replacement 92 SFF spare part numbe.
error codes 175, 184 messages 176 eSATA port (expansion), spar e part number 31, 40 eSATA port assembly, spare part number 28, 37 expansion card MT installation 60 MT removal 60 SFF installation 100 S.
K keyboard cleaning 46 spare part numbers 28, 29, 30, 37, 39 keyboard problems 158 L LEDs blinking power 184 blinking PS/2 keyboard 184 locks MT front bezel 54 SFF front bezel 94 Smart Cover Lock 205 .
hardware ins tallation 160 Internet acce ss 170 keyboard 158 Media Card Reader 148 memory 164 monitor 150 mouse 158 network 161 power 140 printer 156 processor 166 software 173 processor MT removal an.
solenoid lock, spare part number 36 speaker removal and replacement 122 speaker, spare part numb er 36, 40 system board removal and replacement 130 system board, spare part number 33, 40 Smart Cover L.
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