HP (Hewlett-Packard)メーカーE1Y97UT#ABAの使用説明書/サービス説明書
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Maintenance & Service Guide HP Pro 2110 Small Form Factor HP Pro 3120 Minitower HP Pro 3120 Small Form Factor HP Pro 3125 Minitower HP Pro 3130 Minitower HP Pro 3130 Small Form Factor.
© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to equipment or loss of information.
iv About This Book.
Table of contents 1 Installing and Customizing the Software ....... ........ .......... ........ ........ ......... .......... ........ ....... 1 Installing the Operating System ...... ........... ........... ........... ........... ............. ....
Computer Setup—Power ....... ........... ........... ............ ........... ........... ........... ........... ..... 27 Computer S etup—Bo ot ................................. ....................................... .................... 28 Computer Setup—Exit .
Populating DIM M Socke ts ...................... ..................................................... ............. 47 Installing Memory Modules ...... .. ........ ............ ............ ............ ............. ............. ......... 52 Expansion Cards .
Drives ........... ........... ........... ......... ........... ........... ........... ........... ........... ........... ........... . ......... 109 Drive Pos itions .... ................ ............. ........... ................ ............. ..
Helpful Hints ...... ............ ............. ............. ............ ............. ........... ............. ............. ....... ....... 145 Solving Gener al Problems ...... ............ ............. ............ .............. ............. .
Country-Sp ecific Req uirements ....... ................. .............. ................. .............. ............. ............. 1 93 Appendix C Specifications ....... ..................... ................ ................... ...................
1 Installing and Customizing the Software If your computer was not shipped with a Micr osoft operating system, some portions of this documentation do not apply. Addi tional information is available in online help after you install the operating system.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection ha s be en established, click the Start bu tton. 3. Select the All Programs menu.
Protecting the Software To protect the software from loss or damage, keep a backup copy of all system softwa re, applications, and related files stored on the hard drive. Refer to the operating syst em or backup utility documentation for instructions on making backup copies of your data files.
2 Computer Setup (F10) Utility The computer setup utility differs for the different models. HP Pro 2110 – Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time.
Using Computer Setup (F10) Utilities Computer Setup can be accessed on ly b y turning the computer on or restarting the system. T o access the Computer Setup Utilities menu , complete the following steps: 1.
Computer Setup—Main NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-2 Computer Setup—Main Option Description System Information All.
Table 2-2 Computer Setup—Mai n (continued) Option Description SATA Controller Allows you to choose how th e SATA controller and devices are accessed by the operating sy stem.
Table 2-3 Computer Setup—Advanced (continued) Option Descript ion MAX DVMT Allocation Allows you to specify the DVMT/ syste m memory allocated for video memory: ● 128MB ● 256MB ● Max Onboard HD Audio Allows you to disable/ enable onboard HD audio.
Table 2-4 Computer Setup—Boo t (continued) Option Descript ion F12 Boot from L AN Prompt Disables/enables the F12 Boot from LAN prompt message on the logo screen. Hard Disk Boot Seq. Allows you to specify th e order of attached hard drive devices (such as USB HDD storage or USB flash media).
Computer Setup—PC Health NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-6 Computer Setup—PC He alth Option Descript ion Chassis Opened Warning Allows you to disable/enable the chassis intrus ion function and clear the intrusion warning.
HP Pro 3120 – Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configu ration, including settin gs for graphics, audio, storage, communica tion s, and input devices.
Computer Setup—Main NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-8 Computer Setup—Main Option Description System Time Allows you to set system time. System Date Allows you to set system date.
Table 2-8 Computer Setup—Mai n (continued) 1st Driv e 2nd Drive 3rd Driv e 4th Drive For each, allows you to adjust or view: ● Capacity (Size - HDD only) - view only ● Transfer Mode- view only .
Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. WARNING! Setting items on this menu to incorrect va lues may cause your system to malfunction.
Computer Setup—Power NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-10 Computer Setup—Power Option Descript ion After AC Power Fai.
Computer Setup—Boot NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-11 Computer Setup—Boot Option Description Boot-time Diagnostic Screen Disables/enables POST diagn ostic messages di sp lay during boot.
Computer Setup—Exit NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-12 Computer Setup—Exit Option Descript ion Exit Savin g Changes Press Enter to exit savi ng chan ges. Exit Discarding Changes Press Enter to exit discarding changes.
Five menu headings ap pear on the Computer Setup Utility screen: ● Main ● Advanced ● Power ● Boot ● Exit Use the arrow keys to select the appropriate heading, t hen press Enter . Use the arrow (up and down) keys to select the option you want, then press Enter .
Table 2-13 Computer Setup—Mai n (continued) 1st Driv e 2nd Drive 3rd Driv e 4th Drive For each, allows you to adjust or view: ● Port Configuration - disable/enable th e SATA port for the selected .
Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. WARNING! Setting items on this menu to incorrect va lues may cause your system to malfunction.
Computer Setup—Power NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-15 Computer Setup—Power Option Descript ion After AC Power Fai.
Table 2-16 Computer Setup—Boo t (continued) Boot Device Priori ty Allows you to specify which device groups will boot fi rst, second, third, and fo urth or to disable any of the four. Also allows y ou to set the device boot priority within each group.
HP Pro 3130 – Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configu ration, including settin gs for graphics, audio, storage, communica tion s, and input devices.
Computer Setup—Main NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-18 Computer Setup—Main Option Description System Time Allows you to set system time. System Date Allows you to set system date.
Table 2-18 Computer Setup—Mai n (continued) 1st Driv e 2nd Drive 3rd Driv e 4th Drive For each, allows you to adjust or view: ● Capacity (Size - HDD only) - view only ● Transfer Mode- view only .
Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. WARNING! Setting items on this menu to incorrect va lues may cause your system to malfunction.
Table 2-19 Computer Setup—Advanced (continued) Onboard Video Memory Size Allows you to set onboard video memory size to: ● Enabled, 32MB ● Enabled, 64MB ● Enabled, 128MB (default) Onboard 1394 Allows you to enable/disable all 1394 ports. Default is enabled.
Computer Setup—Boot NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-21 Computer Setup—Boot Option Description Boot-time Diagnostic Screen Disables/enables POST diagn ostic messages di sp lay during boot.
Computer Setup—Exit NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-22 Computer Setup—Exit Option Descript ion Exit Savin g Changes Press Enter to exit savi ng chan ges. Exit Discarding Changes Press Enter to exit discarding changes.
3 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Dr ive Characterist ics Number of pins/condu ctors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.
SMART ATA Drives The Self Monitoring Analysis and Recording Tec hnology (SMART) ATA drives f or the HP Persona l Computers have built-in drive failure prediction th at warns the user or network administrator of an impending failure or crash of the hard dr ive.
4 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. A dherence to the procedur es and precautions d escribed i n this chapter is essential for proper servi ce.
Chassis Designation Minitower and sma ll form factor c hassis are a vailable. Minitower Figure 4-1 Bezel wit hout reset button (left) and with reset button (right) Figure 4-2 Bezel wit hout reset butt.
Small Form Factor Figure 4-3 Small form factor 34 Chapter 4 Identif ying the Chassis, R outine Care, and D isassembly Prep aration.
Electrostatic Discharge Information A sudden discharge of static electric ity from your finger or other co nductor can destroy static-sensitive devices or microcircuitry.
● Place items on a grounded surface before removing them from their container. ● Always be pr operly grounded when tou c hing a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrosta tic-sensitive parts from assemblies in protective pa ckaging or conductive foam.
Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing st at ic electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protec.
● If the computer is to be operated wit hin a sepa rate enclosure, intake and exhaust ventilation must be provided on the enclosur e, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard.
When cleaning debr is from unde r the keys, review all rules in General Cleaning Safety Precautions on page 38 before follo wing these procedures: CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys.
Tools and Software Requirements To service the compu ter, you need the follow ing: ● Torx T-15 screwdriver (HP screwd river with bits, PN 161946-0 01) ● Torx T-15 screwdriver with small diameter s.
● If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
5 Removal and Replacement Procedures Minitower (MT) Chassis Adherence to the pr ocedures and precautions de scribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly.
Access Panel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Loosen the screw (1) that secure s the access pa nel to the computer c hassis. 3. Slide the access panel ba ck (2) about 1.3 cm (1/2 inch), then lift it off the unit.
Front Bezel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Press outward on the three latches on the right side of the bezel (1) , then rotate the right side of the bezel off the chassis (2) followed by the left si de.
Bezel Blanks On some models, there are bezel bl anks cove ring the 3.5-inc h and 5.25- inch external drive bays th at need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the front bezel ( Front Bezel on page 44 ). 2. To remove the lower 5.
For proper system op eration, the DDR3-SDRAM DIMMs must b e: ● industry-standard 240-pin ● unbuffered non-ECC PC3-1060 0 DDR3-1333 MHz-co mpliant ● 1.
Populating DIMM Sockets There are four DIM M sockets on the system board, with two socke ts per channel. DIMM Socket Locations – HP Pro 3120 When installing memory modules: ● If installing only one memory module, instal l it in DIMM1. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM1 and DIMM3.
● If installing 3 memory modules: ◦ 3 matching memory modules - inst all in DIMM1, DIMM3, and DIMM2. ◦ 2 matching memory modules and 1 non-matching memory module of smaller size (MB) than combined matching modules (example: 2x2GB and 1x1GB) - install the matching pair in DIMM1 an d DIMM 2 and sm aller (MB ) module in DIMM 2.
DIMM Socket Locations – HP Pro 3125 When installing memory modules: ● If installing only one memory module, instal l it in DIMM3. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM3 and DIMM4. ◦ 2 non-matching memory modules - install in DIMM3 and DIMM4.
Table 5-2 DIMM Socket Locations – HP Pro 3125 Item Descript ion Socket Color Insertion Order 1 XMM1 socket, Channel B Blue 3 2 XMM2 socket, Channel B Blue 4 3 XMM3 socket, Channel A (populate fi rst) Black 1 4 XMM4 socket, Channel A Black 2 NOTE: A DIMM must occupy the XMM3 socket.
Figure 5-6 DIMM Socket Locations – HP Pro 3130 Table 5-3 DIMM Socket Locations – HP Pro 3130 Item Description Socket Color Insertion Order 1 XMM1 socket, Channel B Black 3 2 XMM2 socket, Channel B (populate fi rst) Blue 1 3 XMM3 socket, Channel A Black 4 4 XMM4 socket, Channel A Blue 2 NOTE: A DIMM must occupy the XMM2 socket.
Installing Memory Modules CAUTION: You must disconnect the power cord and wa it approximately 30 seconds for the po wer to drain before adding or removing memory module s. Regardless of the power-on st ate, voltage is always supplied to the memory modu les as long as the computer is pl ugged into an active AC outlet.
4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 5-7 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Expansion Cards The HP Pro 3120, HP Pro 3125, and HP Pro 31 30 all have three PCI Express x1 expansion slots and one PCI Express x16 expansion slo t. The expansion slots acco mmodate full-height or half-h eight expansion cards.
Figure 5-9 Expansion Slot Locations – HP Pro 3125 Figure 5-10 Expansion Slot Locations – HP Pro 3130 Expansion Cards 55.
Table 5-4 Expansion Slot Locations Item Desc riptio n 1 PCI Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can instal l a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must use a flatbl ade screwdriver to pry out the metal shield on the rear panel that co vers the expansion slot.
c. If you are removing a PCI Expr ess x16 card, pull the retent ion arm on the back of the expansion socket away from the c ard and care fully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components.
8. To install a new expansion card, hold the card just abov e the expansion socket on the syst em board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board.
12. Reconnect the powe r cord and any exte rnal devices, then turn on the computer. 13. Lock any security devices that were disengaged when th e access panel was removed. 14. Reconfigure the computer, if necessary. R efer to Computer Setup (F10) Utility on page 4 for instructions on using Computer Setup.
Cable Connections HP Pro 3120 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATX PWR white Power supply, 24-pin AT.
HP Pro 3130 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATX1 white Power supply, 24-pin PWR1 white Power supply.
Drives The computer supp orts up to five drives th at may be installed in various configurations. This section describes the procedure for replacin g or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
Installing Additional Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector o n the system board. ● Connect the first SATA optical drive to the white SATA connector o n the system board.
System Board Drive Connections Refer to the following illustrations and tables to identify the system board drive connectors. System Board Drive Connections Figure 5-18 System Board Drive Connections – HP Pro 3120 Table 5-5 System Board Drive Connections – HP Pro 3120 No.
Figure 5-19 System Board Drive Connections – HP Pro 3125 Table 5-6 System Board Drive Connections – HP Pro 3125 No. System Board Connector System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA2 .
Figure 5-20 System Board Drive Connections – HP Pro 3130 Table 5-7 System Board Drive Connections – HP Pro 3130 No. System Board Conn ecto r System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA.
Removing an Optical Dr ive CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ).
When inserting an optical drive, pull out on the dr ive latch and insert its peg into the hole marked 2, and then slide the drive back un til it locks into position.
4. Push down the latch on the side o f the hard drive cage (1) , then slide the hard drive cage away from the bottom of the chassis (2) as shown below.
6. Disconnect the power cable (1) and da ta cable (2) from the back of the hard drive. Figure 5-26 Disconnecting the Hard Drive Cables 7. Remove the four screws that secure the hard disk drive to the hard drive cage (1) , then slide the hard disk drive o ut of the hard drive cage (2) .
Front I/O and USB Panel Housing As sembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ) 3. Lay the computer on its side with the front facing toward you. 4.
Power Switch/LED Assembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel ( Front Bezel on page 44 ).
9. Remove the power switch cable from the clips locate d in the optical drive bay on the inside of the chassis. To install the power switch/LED asse mbly, reverse the re moval procedures. System Fan 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ).
NOTE: Arrows on the side of the fan indicate the direction the fan blows. Make sure the fan is oriented so a ir flows ou t of the chassi s and the syst em fan cable exits from the bottom right side of the system f an. Heat sink assembly There are two different types of heat sinks available.
9. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. To install a heat sink, reverse the removal procedures. CAUTION: For heat sinks secured with retaining screws , tighten the screws in diagonally opposite pairs (as in an X) to evenly sea t the heat sink to the proces sor.
5. If the computer has an Intel processor, go to steps 7 – 9. 6. If the computer has an AMD processor, go to steps 10 – 11. 7. Rotate the locking lever to its full open position (1) . 8. Raise and rotate the microprocessor re tain er to its full open position (2) .
11. Carefully lift the processor from the socket (2) . CAUTION: Do NOT handle the pins in the proce ssor socket. These pins are very fra gile and handli ng them co uld cause i rre parable d amage. Once pins are d amaged it may be necessary to replace the system board.
CAUTION: Heat sink retaining screw s should be tigh tened in diagonally opposite pairs (as in an X) to evenly se at the heat sink on the p rocesso r. This is especially im portant as the pins on the socket are very fragile and any damag e to them may require replacing the system board.
Table 5-10 Model 3130 power supply cable connections (continued) P4 Hard drive 1 P3 Optical drive 1 P5 Hard drive 2 P2 Optical drive 2 NOTE: If the power suppl y includes a vo ltage select sw itch, make sure to set the red switch to the setting (230 V or 115 V) appropriate for the country in which t he computer is used.
6. Inside of the unit, press the power supply release latch on the chassis base, and then lift up the rear of the power supply to disengage it from the chassis. NOTE: System board appearance varies by model. 7. Slide the power supp ly toward th e front/bottom of the computer, then lift the power supply out of the comp uter.
Table 5-11 Country power supply settings (continued) Japan 115W The United Kingdom 230W Latin America 115W The United States 115W System Board When replacing the system board, be sure that the followi.
9. Slide the system board toward the front of the chassis (2) , and then lift it up and out of the chassis. NOTE: System board appearance varies by model.
Battery The battery that comes with your computer provides power to the re al-time clock and has a life time of about three years. When replacing the battery, us e a battery equivalent to the battery originally installed on the comput er. The computer come s with a 3-volt lithium coin cell battery.
Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive s ide up. 3. The battery holder automatically secure s the battery in the proper position. 4. Replace the computer a ccess panel. 5. Plug in the computer and turn on power t o the computer.
4. Plug in the computer and turn on power t o the computer. 5. Reset the date and time, your passwords, and an y specia l system setups, using Computer Setup. Refer to the Computer Setup (F 10) Utility Guide . Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2) .
6 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the pr ocedures and precautions de scribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly.
Access Panel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. If the computer is on a stand, remove the computer from the s tand. 3. Loosen the thumbscrew (1) , and then grasp the handle and remove the panel from the computer (2) .
Front Bezel NOTE: Computer appearance may vary . 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the be zel off the chassis (2) .
Installing Additional Memory The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four industry-standard DIMMs.
Populating DIMM Sockets There are four DIM M sockets on the system board, with two socke ts per channel. DIMM Socket Locations – HP Pro 2110 When installing memory modules: ● If installing only one memory module, instal l it in DIMM1. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM1 and DIMM2.
DIMM Socket Locations – HP Pro 3120 When installing memory modules: ● If installing only one memory module, instal l it in DIMM1. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM1 and DIMM3. ◦ 2 non-matching memory modules - install in DIMM1 and DIMM3.
Table 6-2 DIMM Socket Locations – HP Pro 3120 Item Description Socket Color Insertion Order 1 XMM 1 socket, Channel A (populate fi rst) Black 1 2 XMM 2 socket, Channel A Blue 2 3 XMM 3 socket, Channel B Black 3 4 XMM 4 socket, Channel B Blue 4 NOTE: A DIMM must occupy the XMM1 socket.
Figure 6-5 DIMM Socket Locations – HP Pro 3130 Table 6-3 DIMM Socket Locations – HP Pro 3130 Item Descript ion Socket Color Insertion Order 1 XMM 1 socket, Channel B Black 3 2 XMM 2 socket, Channel B (populate fi rst) Blue 1 3 XMM 3 socket, Channel A Black 4 4 XMM 4 socket, Channel A Blue 2 NOTE: A DIMM must occupy the XMM2 socket.
● The system w ill operate in flex mode if the to tal memory capacity of th e DIMMs in Channel A is not equal to the total memory capacity of the DI MMs in Channel B.
4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Expansion Cards Although the system boards cont ain four expansion sl ots, the power supply covers two of them, leaving only two acces sible expans ion slots. HP Pro 2110, 3120 and 31 30 models all offer one accessible PCI Express x1 expansion slot and one accessible PCI Express x16 expansion slot.
Figure 6-8 Expansion Slot Locati ons – HP Pro 3120 Figure 6-9 Expansion Slot Locati ons – HP Pro 3130 98 Chapter 6 Removal and Replacement Procedur es Small Form Factor (SFF) Chassis.
Table 6-4 Expansion Slot Locations Item Desc riptio n 1 Inac cessib le – PCI x1 expan sion sl ot 2 Inac cessib le – PCI x1 expan sion sl ot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can instal l a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must use a flatbl ade screwdriver to pry out the metal shield on the rear panel that co vers the expansion slot.
c. If you are removing a PCI Expr ess x16 card, pull the retent ion arm on the back of the expansion socket away from the c ard and care fully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components.
8. To install a new expansion card, hold the card just abov e the expansion socket on the syst em board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board.
12. Reconnect the powe r cord and any exte rnal devices, then turn on the computer. 13. Lock any security devices that were disengaged when th e access panel was removed. 14. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup.
Cable Management The Small Form Factor chass is is a very compact comp uter and prop er routing of the internal cables is critical to the operation of the computer. Fo llo w good cable management pr actices when w orking inside the computer. ● Keep cables away from major heat sources like the heat sink.
Cable Connections HP Pro 2110 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATXPOWER white Po wer supply, 24-pin .
HP Pro 3130 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATX1 white Power supply, 24-pin PWR1 white Power supply.
Optical Drive Eject Button The optical drive eject button is mounted to the front of the cha ssis under t he front bezel. It has a c able that plugs into the back of the optical drive. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ).
6. Press the tab (1) on the left side of the button assembly, rotate the assembly from left to right (2) , and then pull the asse mbly from the chassis wh il e threading the wire through the hole in the chassis. Figure 6-18 Removing the optical drive eject button To install the optical drive eject bu tton, reverse the removal procedures.
Drives CAUTION: Make sure personal files on the har d drive are backed up to an external stor age device before removing the hard drive. Fa ilure to do so will result in data loss. Drive Positions Figure 6-19 Drive Positions Table 6-5 Drive Positions 1 5.
Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector o n the system board. ● Connect a SATA optical drive to the white SATA connector on the system board.
System Board Drive Connections Refer to the following illustrations and tables to identify the system board drive connectors. Figure 6-20 System Board Drive Connections – HP Pro 21 10 Table 6-6 System Board Drive Connections – HP Pro 2110 No.
Figure 6-21 System Board Drive Connections – HP Pro 3120 Table 6-7 System Board Drive Connections – HP Pro 3120 No. System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 .
Figure 6-22 System Board Drive Connections – HP Pro 3130 Table 6-8 System Board Drive Connections – HP Pro 3130 No. System Board Conn ecto r System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA.
5. Disconnect the power cable (1) , dat a cable (2) , and eject cables (3) from the rear of the optical drive. Figure 6-23 Disconnecting the Optical Drive Cables 6. Slide the drive out th e front of the unit. Figure 6-24 Removing the Op tical Drive NOTE: To replace the drive, reve rse the removal procedure.
The 3.5-inch hard drive is located under th e optical drive. To remove the hard drive: 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ). 3. Remove the front bezel ( Front Bezel on page 89 ).
8. Slide the cage down and pull the assembly ou t of the computer. Figure 6-27 Removing the drive c age 9. The hard drive is secured to the drive cage by fo ur screws, two on each sid e. Remove the screws, and then slide the hard drive out of the drive cage assembly.
Front I/O Assembly The front I/O assembly is attached to the front of the c hassis. Pull the assemb ly away from the chassis to remove it. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ).
7. Disconnect the hard drive activity LED connector from rest of the power switch cable bundle. Figure 6-31 Disconnecting the hard drive activity LED 8.
Power Switch/LED Assembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel ( Front Bezel on page 44 ).
9. Press the tab (1) on the bottom of the power switch to di sengage it from the chassis, slide th e switch downward to disengage the tabs from the c hassis (2) , and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis.
10. Remove the power switch cable from the clips locate d in the optical drive bay on the inside of the chassis. To install the power switch/LED asse mbly, reverse the re moval procedures.
Heat sink The heat sink is secured atop th e proce ssor with four captive Torx s crews. The heat sink do es not include a fan. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ).
9. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. CAUTION: Heat sink retaining screws should be tightene d in diagonally opposite pairs (as in an X) to evenly seat the heat sink to th e processor.
9. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the proce ssor socket. These pins are very fra gile and handli ng them co uld cause i rre parable d amage. Once pins are d amaged it may be necessary to replace the system board.
11. Carefully lift the processor from the socket (2) . CAUTION: Do NOT handle the pins in the processor socket. These pins are very fr agile and handling them could cause irre parable d amage. Once pins are damaged it ma y be necessary to replace the system board.
CAUTION: Heat sink retaining screws should be tigh tened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the process o r. This is especial ly important as the pin s on the socket are very fragile and any damag e to them may require replacing the system board.
5. Press down on the tab in front of the po wer supply on the inside of the chassis. Figure 6-36 Power supply tab 6. Pull the power supply toward the fron t of the chassis, a nd then lift the powe r supply up and o ut of the chass is.
When installing the power supply, make sure the front I/O cables are in the clips under the power supply. Table 6-10 Country power supply settings Country Voltage setting Country V oltage setting Aust.
7. Remove the power supply ( Power Supply on page 126 ). 8. Disconnect all data and power cables from the system board. 9. Disconnect the balance o f the cables from the system board. 10. Remove the eight screws that secure the system board to the chassis (1 ) .
Battery The battery that comes with your computer provides power to the re al-time clock and has a life time of about three years. When replacing the battery, us e a battery equivalent to the battery originally installed on the comput er. The computer come s with a 3-volt lithium coin cell battery.
Type 1 Battery Holder 1. Lift the battery out of its holder. Figure 6-39 Removing the battery from a type 1 holder 2. Slide the replacement battery into position, positive s ide up. 3. The battery holder automatically secure s the battery in the proper position.
3. Replace the computer a ccess panel. 4. Plug in the computer and turn on power t o the computer. 5. Reset the date and time, your passwords, and an y specia l system setups, using Computer Setup.
7 Restore and Recovery Microsoft System Restore If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer t o a previous restor e point. You can also set restore points manually.
NOTE: Some featu res might no t be available o n sy stems that are shipped without a version of Microsoft Windows. You must choose one of the following methods to perform a Syste m Recovery: ● Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive.
7. When the computer restarts, once again you s ee the Recovery Manager welcome screen. Under I need help immediately , click System Recovery . If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) , an d then click Next .
3. If the computer work s, click the Start button, click the Arrow button next to Shut Down, and then click Shut Down . Or, if the computer is not respondi ng, press and hold the On button for approximately 5 seconds, or until the computer turns off. 4.
Creating Recovery Discs To create recovery discs: 1. Close al l open progra ms. 2. Click the Start button, click All Prog rams , click Recovery Manager , and then click Recovery Disc Creation . If prompted, cl ick Yes to allow the program to continue.
8 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagno stics utility allows you to view information about the hardware configuration of the computer and perform hardwa re diagnostic tests on the subsystems of the computer.
NOTE: If the system does not boot to the CD in th e optical drive, you may need to change the boot order in the Computer Setup (F10) utility. 5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Te st utility to test memory only.
Test Tab The Test tab allows you to choose various part s of the system to test. You can also choose the type of test and testing mode . There are three types of tests to choose from: ● Quick Test —Provides a predetermined sc ript where a sample of each hardware component is exercised.
The Status tab also shows: ● The devices being tested ● The test status (running, waiting, passed , or failed) of each device being tested ● The overall test progress of all devices being tested.
Help Tab The Help tab con tains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User Li cense Agreement (EULA), a s well as the HP Vision Diagnostic application version information on this tab.
7. Click the Diagno stic link. 8. Click the Hewlett-Pa ckard Vi sion Diagnostics link. 9. Click the Downl oad button. NOTE: The download includes instructio ns on how to create the bootable CD.
9 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct mino r problems, s uch as diskette d rive, hard drive, optical drive, graphi cs, audio, me mory, and softwa re pr oblems.
● Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers l oaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive on line technical support at http://www.hp.com/ support .
● Wake the computer by pressing any key on the keyb oard or press ing th e power button. If the system remains in suspend mode, shut do wn the computer by pressing and holding the power button for at leas t four second s then press th e power button again to rest art the computer.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller.
Computer appears locked up and will not turn off when the power button is pressed. Cause Solution Software control of the power switch is not functional. 1. Press and hold the power button for at least five seconds until the computer turns off. 2. Disconnect the power cord from the electrical outlet.
Cursor will not move usin g the arrow keys on the keypad. Cause Solution The Num Lock key may be on. Press the Num Lock key. The Nu m Lock light should not be on if you want to use the arrow keys. Cannot remove computer cov er or access panel. Cause Solution Smart Cover Lock, featured on some computers, is lo cked.
Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful on the graphics subsystem 1. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.
Solving Diskette Problems Common causes and solutions fo r diskette problems are listed in the following table. NOTE: Some computers do not support internal diskette dr ives. Only USB diskette drives a re supported. NOTE: You may need to reconfigure the comput er wh en you add or remove hardware, such as an additional diskette drive.
A problem has occurred with a disk transaction. Cause Solution The directory structure is bad, or there is a problem with a file. In Microsoft Windows Vista and Windows 7, right-click Start , click Explore , and right-click on a drive. Select Propert ies then select the Tools tab.
Solving Hard Drive Problems Hard drive error occurs . Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows Vista and Windows 7, right-click Start , click Explore , and right-click on a drive. Select Propert ies then select the Tools tab.
Solving Media Card Reader Problems CAUTION: Do not inse rt or remov e memory card s when the in-u se light is flashing. To do so may cause data loss, or it may permanently damage the card reader. Media card will not work in a digital camera af ter formatt ing it in Microsoft Windows Vista.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. On the Windows desktop, open Computer , right-click on the corresponding driv e icon, and select Eject . Then pull the card out of the slot.
Solving Display Problems If you encounter display problems, see the docume ntation that came with the monitor and to the common causes and solutions listed in the following table. Screen is b lank, and monitor po wer light is no t lit. Cause Solution Power cord is not properly connected.
Monitor does not function properly wh en used with ener gy saver features. Cause Solution Monitor without energ y saver capabilities is being used with energy saver features enabled. Disable monitor energy saver feature. Dim characters . Cause Solution The brightness and contrast controls are not set properly.
“No Connection, Check Sig nal Cable” displays on screen. Cause Solution Computer is not turned on. Press the power button on the front of the monitor. Monitor video cable is disconnected. Connec t th e video cable between the monitor and computer.
Solving Audio Problems If the computer has au dio features and you encounter au dio problems, s ee the common c auses and solutions listed in the following table. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use. Plug the headphones into the headphone connector on the front of the computer.
Solving Printer Problems If you encounter printer problems, see the documentation that came wi th the printer and to the common causes and solutions listed in the following tabl e. Printer will not print. Cause Solution Printer is not turned on and online.
Solving Keyboard and Mouse Problems If you encounter keyboard or mo use prob lems, see the documenta tion that came wi th the equipment and to the common causes and solut ions lis ted in the following table. Keyboard commands and typing are not recognized by the computer.
Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is no t properly plugged into the back of the computer. Shut down the computer using th e keyboard. 1. Press the Ctrl and Esc keys at the same time (or press th e Windows logo key) to display the Start menu.
Cursor moves too fast or too slow. Cause Solution Cursor speed needs adjustment. Adjust the cursor speed: 1. Click Start > Control Pa nel > Har dware an d Sound > Mouse .
Solving Hardware Installation Problems You may need to reconfigure the co mputer when yo u add or remo ve hardware, such as an a dditional drive or expansion card. If you install a plug and play device, Windows a uto matically recognizes the device and config ures the computer.
New or existing device does not work after installing a new device. Cause Solution There is a conflict with an existing device. To resolve a device conflict, y ou may need to disable one of the devices or uninstall an old device driver: 1. Click Start , and click Control Pa nel .
Solving Network Problems Some common causes and solutions for net work prob lems are listed in the following table. These guidelines do not discuss the process of debugging the netwo rk cabling. Wake-on-LAN feature is not functionin g. Cause Solution S5 Maximum Power Saving feature (som e models) is enabled in Computer Setup.
Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver.
Diagnostics passes, but the computer does no t communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current conf iguration. Make sure the network drivers are loaded and that the driver parameters match the configurat ion of t he network controller.
Solving Memory Problems If you encounter memory problems, some common ca uses and solutions are listed in the following table. CAUTION: Power may s till be sup plied to the DI MMs wh en the compu ter is turned off.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Cannot eject compact disc (tray-load uni t). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fu lly extended, then remove the disc.
Recording or copying CDs is difficult or imposs ible. Cause Solution Disc space has been exceeded. The recording software may not let you add a track if it exceeds the available space on yo ur disc. You can make space available by removing one or more t racks from th e list before recording the files to disc.
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common ca uses and solutions are listed in the following table. USB flash drive is not se en as a drive letter in Windows. Cause Solution The drive letter after the last physical dr ive is not available.
Solving Front Panel Component Problems If you encounter problems with de vices connected to the fro nt panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer.
Solving Internet Access Problems If you encounter Internet access problems, co nsul t your Internet Service Prov ider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is no t set up properly .
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Con tact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server ca n store temporarily with the Web browser.
Internet takes too long to downlo ad Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows Vista 1. Select Start > Control Panel . 2. Click on System and Maintenance . 3. Click on System .
Solving Software Problems Most software problems occur as a result of the following: ● The application was not instal led or configured correctly. ● There is insufficient me mory av ailable to run the application. ● There is a conflict between app lications.
Contacting Customer Support For help and service, c ontact an au thorized reseller or dealer. To loca te a reseller or dealer near you, visit http://www.hp.com . NOTE: If you take the computer to an authorized re seller, dealer, or service provider for service, remember to provide the supervisor and user passwor ds if they are se t.
10 POST Error Messages This appendix lists the error messages and the va rious aud ible sequences that you may encounter during Power -On Self-Test (POST) or computer restar t, the probable source of the problem, and steps you can take to resolve th e error condition.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action The machine cover has been removed sinc e last system startup. Please ensure that any system access was authorized. Press <F2> to continue.
Table 10-2 Diagnostic Audibl e Codes (continued ) Beep Definition Possible Cause Recommended Action 2 short beeps and 1 long beep followed by long pause Graphics card initialization failed. 1. Reseat the graphics card. 2. Replace the graphics card. 3.
11 Password Security and Resetting CMOS Resetting the Password Jumper This computer supports two securi ty password features, which can be established through the Computer Setup Utilities menu: supervisor password and user password To disable the p assword featur es, or to clea r the passwords, complete the following steps: 1.
8. Plug in the computer and turn on power. Allo w the op erating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat step s 1 thro ugh 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8.
NOTE: You will receive POST error me ss ages after clea ring CMOS an d rebooting adv ising you that configuration changes have occu rred. Use Co mputer Setup to reset any special system setups along with the dat e and tim e.
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on t he product being servic ed.
Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_left Power_Right Ground Line-in Audio Connector and Icon (1/8” miniphone) Pin Signal 1 2 3 1 (Tip.
Monitor Connector and Icon Pin Sig nal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 .
PCI Express x1, x4, x8, and x16 PCI Expr ess Connector Pin A Pin Sig nal Pin Sig nal Pin Signal Pin Sign al Pin Sig nal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.
PCI Express x1, x4, x8, and x16 PCI Expr ess Connector Pin B Pin Signal Pin Signal Pin Signal P in Signal Pin Signal 1 2 3 4 5 +12V +12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND +3.
B P ower Cord Set Requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC.
Country-Specific Requirements Additional requirements specific to a countr y are shown in parentheses and explained b elow. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria .
C Specifications Minitower models Desktop Dimensions Height Width Depth 15.10 in 7.27 in 16.16 in 38.35 cm 18.46 cm 41.05 cm Appro ximate Weig ht HP Pro 3120 HP Pro 3125 HP Pro 3130 17.
Rated Input Current (maximum) 1 6A @ 100 VAC 3A @ 200 VAC 1 This system utilizes a pass ive power factor corrected power suppl y. The power factor correction is present in the 230V operating mode only. This allows the system to pass the CE mark requirements for use in the count ries of the European Union.
Index Symbols/Numerics 24-pin p ower pin assignments 189 4-pin power pin assignments 188 A access panel removal and replacement, MT 43 removal and replacement, SFF 88 access panel, locked 149 audio pr.
front bezel removal and replacement, MT 44 removal and replacement, SFF 89 front I/O asse mbly removal and replacement, SFF 117 front I/O device removal and replacement, MT 72 front panel problems 175.
memory 170 monitor 156 mouse 162 network 167 printer 161 software 179 processor removal and replaceme nt 76, 123 R recovering the syst em 133 recovery discs choosing 136 creating 137 removal and repla.
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