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Maintenance & Service Guide HP EliteOne 800 G1 All-in-One.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to equipment or loss of information.
iv About This Book.
Table of contents 1 Product features ...... ......... ............ .......... ........... ......... ............. ......... ......... ............ ....... .... 1 Overview .. ........ .......... ........ ....... ........... ........ ........ ........ .
Generating sta tic ............. ............ ................ ........... ............ ............... ........... .......... 27 Preventing electrostatic dam age to equipment ... .......... ......... ........... ........ ........... ......... 27 Person al groundin g methods and e quipment .
WLAN module ................... ...................... ................. ..................... ................... ................. ... 57 Card rea der board .................... .................... .......................... .................... ..
8 Troubleshooting without diagnostics ........ ........... ......... ............. .......... ........... ......... ...... 123 Safety and comfort ........ ........ .......... .......... ........ .......... ........ .......... ........... ........ ....
Us in g HP Re c ov e ry Di s c o pe r at in g sy s te m di sc s (s el e ct m od e ls on l y) ............. 1 75 10 POST error messages ............. ............... ..................... ................ ................ ................. 177 POST numeric codes and text me ssages .
x.
1 Product features Overview Figure 1-1 HP EliteOne 800 G1 All-in-One The HP EliteOne 800 G1 All-in-One offer s the following features: ● Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ◦ 58.
● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM disc drive, or Slim BDXL Blu-ray Writer ● Intel Q87 Express chipset – Intel vPro ● Two SODIMM slots with up to 16 G.
Front components Component Compo nent 1 Webcam (optional) with privacy shutter 7 Mute speaker 2 Dual microphone array (optional) 8 Reduce volume 3 Webcam activity LED (with optional webcam) 9 Increase.
Side components Component Compo nent 1 Hard disc drive activity LED 6 Headset/line out jack 2 HP media card reader (optional) 7 Tray-load optical disc drive 3 USB 3.
Rear components Component Compo nent 1 Access panel 8 (2) USB 3.0 ports 2 Access panel latches 9 RJ-45 Gigabit Ethernet port 3 Security lock slot 10 (2) USB 3.
Positioning the computer This computer m ay be shipped with no stand, with a height- adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscap e position with the HP logo on the bottom bezel or it may be placed in the portrait position wit h the HP lo go on the right side, as you face the computer.
WARNING! If the height-adjustable/recline stand is installed, before laying the computer down for service, first grasp the sides of the display and raise the display to the highest position. Do not lay the computer down with the sliding stand in the low position.
Adjusting the tilt/swivel stand (optional) This stand allows you to tilt the computer forward up to -5 degrees or back ward up to +30 degree s to set it to a comfortable eye level. The tilt/swivel stand has a swivel pad on the unders ide that allows y ou to swivel the computer up to 360 degrees left or right for the best viewing angl e.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8 . Activating and customizing the software in Windows 7 If your computer was not shipped with a Wind ows® operating system, some portions of this documentation do not apply.
Downloading Windows 7 updates Microsoft may release upda tes to the operating s ystem. To help keep the compu ter running optimally, HP recommends checking for the latest updates du ring the initial installation and periodically throughout the life of the computer.
We recommend that you register yo ur comp uter with HP during operating system set up so you can receive important software updates, facilitate support questions, and si gn up for specia l offers. You can also register your computer with HP using the Register with HP app on the Start screen.
3 Illustrated parts catalog System parts 12 Chapter 3 Illustra ted parts ca talog.
Item Desc riptio n Spare part number (1) Front bezel 733500-00 1 (2) Power supply , 200W 733490-001 (3) Left I/O panel 73 3501-001 (4) Right panel 733505-001 (5) Standard stand assembly 732509-001 (6).
Misc parts Item Desc riptio n Spare part number Heat sink (thermal module) (includes replacemen t thermal material ) (1) For use with the graphics card 733488-001 (2) For use with the processor 733487.
Item Desc riptio n Spare part number Assembly kit for touc hscreen models without a webcam (includes webcam cover for bezel) 733511-001 Antenna kit 733499-001 Keyboards and mice Description Spare part.
Description Spare part number 320 GB, 7200 rpm hard drive 639135-001 256 GB Solid State Drive (SSD), s elf-encrypting (SED) 680020-001 160-GB solid-state drive 646809-001 128-GB solid-state drive 7285.
Item Desc ripti on Spare part number HP WLAN 802.11 a/b/g/n, 2x2 695915-001 (5) Power button board 732490-001 (6) Near field communica tion (NFC) NXP cont roller (use with NFC assembly ki t, spare par.
Description Spare p art number Webcam cable 698211-001 Adapter, DisplayPo rt to VGA 632484-001 Adapter, DisplayPo rt to DVI 662723-001 Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-.
Spare part number Description 698208-001 Power button board cable 698210-001 Capacitive strip sensor cable 698211-001 Webcam cable 698226-001 Height adjustment stan d 700510-001 Keyboard, washable, fo.
Spare part number Description 701427-231 Keyboard, USB, Smartcard, for use in Slovenia 701427-251 Keyboard, USB, Smartcard, for use in Russia 701427-261 Keyboard, USB, Smartcard, for use in Bulgaria 7.
Spare part number Description 724718-161 Keyboard, PS/2, for use in Latin America 724718-171 Keyboard, PS/2, for use in Saudi Arabia 724718-181 Keyboard, PS/2, for use in Belg ium 724718-201 Keyboard,.
Spare part number Description 724720-141 Keyboard, USB, for use in Turkey 724720-151 Keyboard, USB, for use in Greece 724720-161 Keyboard, USB, for use in Latin America 724720-171 Keyboard, USB, for u.
Spare part number Description 724722-121 Keyboard, wireless with dongle, for u se in French Canada 724722-131 Keyboard, wireless with dongle, for use in Portugal 724722-141 Keyboard, wireless with don.
Spare part number Description 732506-001 Intel Core i5, 4670s processor (3.3-GHz, 6-MB L3 cache) 732507-001 Intel Core i7, 4770s processor (3.1-GHz, 6-MB L3 cache) 732509-001 Standard stand assembly 7.
Spare part number Description 735207-001 Display panel, non-touch screen models 735208-001 Touch panel kit, with integrated touch glass 736499-001 Webcam module for use in touchscreen m odels Sequenti.
4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. A dherence to the procedur es and precautions d escribed i n this chapter is essential for proper servi ce.
Generating static The following table shows that: ● Different ac tivities gen erate diffe re nt amounts of static electricity. ● Static electricity increase s as humidity decreases.
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide p roper ground, a stra p must be worn snug against bare s kin.
● Conductive foam ● Conductive tabletop workstation s with grou nd cord of one-megohm +/- 10% resistance ● Static-dissipative table or floo r mats with hard tie to ground ● Field service kits .
● Never cover the ventilation slots on th e monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states . Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to c lean the computer.
CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys. ● Visible debris underneath or between the keys may be remo ved by vacuuming or shaking. ● Canned, pressurized air may be us ed to clea n debris from u nder the keys.
Tools and soft ware Requirements To service the compu ter, you need the follow ing: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain fro nt bezel removal) ●.
● If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
SATA hard drive cables SATA data cable Always use an HP approved S ATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drive s. Current HP desktop prod ucts ship with SATA 3. 0 Gb/s hard drives. SATA data cabl es are suscep tible to damage if overflexe d.
5 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide inform ation about di sassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damag e, always complete th e following steps in order, when opening the HP Pro All-in -One.
Removing the rear I/O cover Description Spare p art number Rear I/ O cover 733504-001 ▲ Push the two tabs down, then rotate and lift the cover off the computer.
Stand Description Spare p art number Tilt/swivel stand 732509-001 Height adjustment stand 698226-001 Two stands are available for the computer: ● Height-adjustable/recline stand ● Tilt/swivel stand Height-adjustable/recline stand (optional) To remove the stand: 1.
3. Push the base of the stan d down (1), and loosen the ca ptive screws securing the stand to the unit (2). 4. Lift the stand up and off the computer. 38 Chapter 5 Remov al and Replaceme nt Procedures.
Tilt/swivel stand (optional) To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35 ). 2. Push the release button (1) on th e bottom of the stand and pull the back o f the stand off (2) the computer.
4. Lift the stand up and off the computer. Installing an access panel security screw You may prevent access to internal components and ports by secu ring the access panel and rear port cover. Screw a T15 tamper-resistant Torx screw th rough the rear port cover and the access panel to prevent removal of either.
Access panel Description Spare p art number Upper rear access panel 733502-001 The access panel is located on the rear of the co mputer. The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1.
2. Slide the access panel latches towa rd the edges of the unit, t hen sl ide the access panel toward the top of the computer until it slides off the unit.
Drives Replacing a hard disc drive Description Spare p art number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Hard dr ives 1 TB hard drive, hybrid SSD 7249 37-001 500 GB, 7200 rpm, 2.
One or two 2.5-inch solid state drives (SSDs) or se lf-encrypting drives (SEDs) may be installed in the computer. If a single drive is installed, it mu st be installed in the primary (lower) position. ● Removing a 2. 5-inch hard di sc drive ● Installing a 2.
3. Pull the latch next to the lower side of the 2.5-in ch hard disc drive cage away from the cage to release it, then s lide the cage toward th e edge of the chassis and lift it out. 4. If there is a second disc drive in the 2.5-inch cage, disconnect both cables from it.
Installing a 2.5-inch hard disc drive 1. Insert the 2.5-inch hard disc drive into the drive cage. ● To install a primary hard disc drive, insert the drive into the lower posi tion in the drive cage. Be sure to insert the end with the connectors first.
3. Fasten an upper 2.5-inch hard disc d rive secure ly in place with the four standard screws that shipped with the drive. 4. Position the 2.5-inch drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis.
Replacing the opti cal disc drive The optical disc drive is loc ated above the hard di sc drive on the left side of the compu ter (when viewed from behind). 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 35 ).
4. Pull the latch off the optical disc drive. 5. Remove the cover from the adhesive strip on the ne w latch. Align the two pins on the latch with the holes in the new optical disc drive and press the latch onto the drive firmly. NOTE: You may reuse the latch removed fr om the old optical disc d rive.
6. Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical disc drive can be installed in only one way.
mSATA Solid-State Drive The mSATA SSD is located near the bottom of the system board. The dr ive is secured with two Phillips screws. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35 ).
Memory Description Spare p art number 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Memory modules are located on the right side of th e computer (viewed fr om be hind). The computer has two memory slots that c an be populate d with up to two industry-standard SODIMMs.
In addi tion, the c omputer supports : ● 1-Gbit, 2-Gbit, and 4-Gbit non-ECC memory technologies ● single-sided an d double-sid ed SODIMMS ● SODIMMs constructed with x8 and x16 SDRAMs; SODIMMs constructed with x4 SDRAMs are not supported NOTE: The system will not operate properly if you install unsupported SODIMM memory.
4. To remove a memory module, press outward on th e two latche s on each side of the SODIMM (1 ), then pull the SODIMM out of the socket (2). 5. To install a memory module , slide the SODIM M into the socke t at approximate ly a 30° angle (1 ), then pres s the SODIMM down (2) so th at the latches lock it in place.
Battery The RTC battery is located to the lower right of the fan. The battery is located in the memo ry compartment. The battery that comes with the computer provides power to the real-time clock. When replacing th e battery, use a battery equivalent to the battery originally installed in the computer.
3. To release the battery fr om its holder, sque eze the metal cl amp that extends above one edge of the battery. When the battery pops up, lift it out (1) . 4. To insert the new battery, slide one edge of the re placement battery under the holder’s lip with the positive side u p.
WLAN module Description Spare p art number HP WLAN 802.11 a/g/n, 2x2 701398-001 HP WLAN 802.11 a/b/g/n, 2x2 695915-001 The WLAN module is located on the left side of the system board. The mod ule is secured with one Phillips screw and has two connected antennas.
5. Lift the module to a 45-degree angle, and t hen pull it away to remove it from the socket (3) . To install the WLAN module, re verse the removal procedures. When connecting the antennas cables , conne ct the cable lab eled “1” to th e MAIN connec tor on the module and the cable la beled “2” to the AUX c onnector on the mod ule.
Card reader board Description Spare p art number Card reader board 732504-001 The card reader board is located on the right side of the system b oard. You must remove the s ystem board before you can remove the card read er bo ard. The card reader boar d is secured with two screws.
3. Remove the two Phillips screws (1) that secure the board to the system board. 4. Lift the board to a 45-d egree angle (1) , and then p ull it away to remove it from the socket (2) .
Optical drive latch Description Spare p art number Optical drive latch 733509-001 The optical drive latch is green and lo cated next to the optical drive bay. To remove the optical drive latch: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35 ).
3. Pull the latch off the side of the optical drive. Two pins secure the latch to the drive. To install the optical drive latch, reverse the removal procedures.
Heat sink – Graphics board and processor Description Spare p art number Heat sink for use with graphics board 733488-001 Heat sink for use with processor 733487-001 Separate heat sinks cool the discre te graphic board (select mod els only ) and the processor.
4. Loosen the two silver captive Torx scr ews on the heat sink (2) , and then lift the heat sink out of the computer. To replace the heat sink, re verse the removal procedures. Processor heat sink To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 35 ).
6. Lift the heat sink out of the computer. CAUTION: To reduce a degr adation in thermal performance , be sure not to touc h the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, re verse the removal procedures.
Processor Description Spare p art number Intel Core i7-4770s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5-4670s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 35 ).
Graphics board Description Spare p art number AMD Radeon HD 7650A 2- GB MXM discrete graphics board 708866-001 The graphics board is secured with two Torx screws . Removing it allows access to t he webcam and allows you to remove the main rear cover. To remove the graphics boar d: 1.
4. Remove the two Phillips sc rews that secure the board to the system board. 5. Rotate the board upward (1) , and then pull it up and away from the con nector to remo ve it from the system board (2) . To replace the graphics board, re verse the removal procedur es.
Top rear trim Description Spare p art number Top rear trim 733506-001 The top rear trim is located along t h e top of the back of the comput er. To remove the top rear trim: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35 ).
Webcam module Description Spare p art number Webcam module for use in non-touchscreen mo dels 732510-001 Webcam module for use in touchscreen models 736499-001 On products that ship with a webcam module, the mo dule is located at the top of the computer beneath the top rear trim.
4. Remove the two Torx screws that secure the webcam modu le bracket to the computer. 5. Rotate the assembly to ga in access to the connector on the module, and then disconnect the cable from the module. 6. To remove the module from the br acket, remove the two Phillips screws that secure the module, and then separate the module from the bracket.
Antenna Description Spare p art number Antenna kit 733499-001 The antenna route from the WLAN card to transceivers at t he top of the computer (transce ivers shown in following image). To remove the antenna: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 35 ).
5. Remove the Torx screws that sec ures each antenn a transceiver to the frame, and then lift the transceive rs off the frame . 6. Note the routing path for each antenna for replacement.
Lower rear panel Description Spare p art number Lower rear panel 733503-001 The lower rear panel is located under the stand and on the bottom rear of the comput er. It is secured with one screw. To remove the lower rear panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 35 ).
4. Remove the screw (1) in the middle of the lower rear panel, and slide t he panel downward to detach it from the chassis (2) . To replace the lower rear panel, reverse the removal procedures .
Fan assembly Description Spare p art number Fan assembly 733489-001 The fan assembly is located near the middle of the computer and is secured with three Torx screws. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 35 ).
7. Remove the fan assemb ly from the computer (2 ) . To install the fan assembly, re verse the removal procedures. Fan assembly 77.
Speakers Description Spare p art number Speakers 733514-001 The speakers are located at the bottom of the compute r. Two separate s peakers are each s ecured by two Torx scre ws. To remove th e left speaker you have to lift or remove the Mylar cover. To remove the speakers: 1.
6. Remove two To rx screws (2) that secure the le ft speaker to the computer. 7. Remove two To rx screws (3) that secure the right speaker to th e computer, and then disconnect the speaker cabl e from the system boar d connector labeled SPKR (4) . 8. Remove the speak ers from the computer.
Converter board Description Spare p art number Converter board 732493-001 The converter board is located on the left side of the computer (v iewed from behind) under the main rear cover.
6. Remove the two bl ack Torx scre ws (2) that secure the board to the computer. Be sure to correctly position the jumpers on the converter board for the installed display pa nel. Refer to the label in the chassis for jumper settings. 7. Lift the converter board from the computer.
NFC sensor board Description Spare p art number NFC sensor board 732503-001 The NFC sensor board is l ocated just above the right speaker (when viewed from behind). It sits inside of a plastic holder and has two small cables connected to it. The location of the board a nd an image of the board housed in its holder is shown in the following images.
5. While the board/holder assembly is installed, remove the plastic ho lder from the board. 6. Lift the board enough to gain access to the connectors. 7. Disconnect the cables from the board. NOTE: The cables and connectors on this board are small and fragile.
VESA mounting plate The VESA mounting plate is located under the stand and under the lower rear pane l. To remove the VESA mounting plate: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 35 ). 2. Remove the stand (see Stand on page 37 ).
6. Lift the plate left straight up and off the computer (2) . To replace the VESA mounting plate, reverse the removal procedures. VESA mounting plate 85.
Power supply Description Spare p art number Power supply, 200W 733490-001 The power supply is located in the middle of the comp uter under the VESA mounti ng plate. It is secured with two Torx screws and has one co nnector routed to the system board. To remove the power supply: 1.
7. Lift the power supply from the computer (3) . To install the power supply, re verse the removal proc edures. Power supply 87.
System board Description Spare p art number System board for use in models without Windows 8 700624-001 System board for use in models with Windows 8 St andard 700624-501 System board for use in models with Windows 8 Profes sional 700624-601 The system board is located on the right s ide of th e computer (viewed from the rear).
10. Remove the graphics board (see Graph ics bo ard on page 67 ). 11. Remove the WLAN module (see WLAN module on page 57 ). 12. Disconnect all cabl es from the syste m board, noting their location for reinstal lation. 13. Remove the side bracket by re moving the two Torx screws (1) , and then rotating the bracket to remove it (2) .
16. Slide the system board toward th e top of t he computer, and then lift it out of the computer. To install the system boar d, reverse the removal pr ocedures.
3. Select Advanced , select Device Opti ons , select LVDS Panel Select , and then select the manufacturer for the new display panel. 4. Save your settings, exit F10 Setup, and al low th e compu ter to continue to the operating sys tem. When you change the LVDS setting to the inst alled panel type, the BIOS reprograms the EDID with the correct data.
Side panels Description Spare p art number Left I/O panel 733501-001 Right panel 733505-001 The side panels are located one each side of the computer. They are secured with tabs, a nd the removal procedures are similar for both panels. To remove the side panels: 1.
7. Two tabs secure both the left and right side panel s to the computer. Press both tabs to disengage the panel, and rotate the panel off the computer. NOTE: The removal and replac ement proce dures are similar for both panels. Right panel (when viewed from behind) shown in the following images.
Power button board Description Spare p art number Power button board 732490-001 Mylar cover (power button board) 733513-001 The power button bo ard is located on the bottom le ft corner of the computer under the lower rear panel. It is under a Mylar cover an d has two conn ectors and on e screw.
6. Remove the Torx screw (1) that secures the Mylar that covers the power button boar d, and then lift the Mylar from the computer (2) . Power button board 95.
7. Disconnect the two cables (1) from the board, and then remove the Torx screw t hat secur es the board to the comp uter (2) . 8. Remove the power button bo ard from the computer.
Front bezel and display panel Description Spare p art number Front bezel 733500-001 Assembly kit for no n-touchscreen models withou t a webcam (includes webcam cover for bezel) 733510-001 Assembly kit.
NOTE: The two top, mid dle screws al so secure the webcam. 98 Chapter 5 Remov al and Replaceme nt Procedures All-in One (AIO) Chassis.
11. Lift the frame from the display panel and bezel. NOTE: On touch models, the frame may be attached to the bezel/display with tape, so after you have removed the screws, the fr ame may stick to the bezel/display. The following image illustrates a touch model wi th the frame removed from the display/bezel.
12. Disconnect the backlight c able from the displa y panel. NOTE: Replace the backlight cable with t he new ba cklight cable that comes with the new display panel kit. Remove the backlight cable from the defective panel before sending the panel back to the supplier.
14. If disassembling a non-touch mode l, the display panel cable is connected to the bottom of the panel. After lifting the panel up from the bezel, look u nderneath to see the connec ted display panel cable.
To install a display panel, re verse the removal procedures. Updating BIOS with new display panel information If you install a d isplay panel from a different manufa cturer than w hat was previou sly installed (for example, replace an LG panel with a Samsung pane l), you need t o update BIOS with the new panel information.
Hard drive and optical drive cables and connectors Description Spare p art number Optical drive cable (data and power assembly) 733492-001 Hard drive cable (data and power assembly) 733491-001 The hard drive and optical drive c onnectors are lo cated near the middle of the computer, partially under the main frame.
13. Remove the connector from the computer. To install the hard drive or optical drive connector, reverse th e removal procedures. 104 Chapter 5 Removal and Replacement Procedures All-in O ne (AIO) Ch.
6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings.
● Enable or disable removable media b oot ability. ● Solve system configuration errors detected but not automatically fixed duri ng the Power-On Self- Test (POST). ● Replicate the system setup by saving sy stem configuration informatio n on a USB device and restoring it on one or more computers.
Table 6-1 Computer Setup—File Option Descript ion System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core proces sors have th.
Computer Setup—Storage NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 6-2 Computer Setup—St orage Option Descript ion Device Configuration Lists all installed BIOS-c ontrolled storage devices.
Table 6-2 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port fo r use wit h an external drive. Default is enabled. This setting affects on ly the port with the black connector, labeled as eS ATA on the sys tem board.
Table 6-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capa ble of performing the Drive Protection System (DPS) self-tes ts. NOTE: This selection will only appear when at leas t one drive capable of performing the DPS self- tests is attached to the system .
Computer Setup—Security NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 6-3 Computer Setup—Security Option Descript ion Setup Password Allows you to set and enable a setup (administrator) password.
Table 6-3 Computer Setup—Security (continued) Device Security Allows you to set Devi ce Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 6-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security . The MBR contains information needed t o successfully boot from a disk and to access the data stored on the disk.
Table 6-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (en able/disable) - He lps prevent operating system securit y breaches. Default is enabled. SVM CPU Virtualization (enable/disable).
Table 6-3 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/ disable) - This option allo ws the user to limit OS control of the Embedded Security Device. De fault is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.
Table 6-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the prelo aded HP-specific boot keys. Default is HP Keys. ● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating sy stem loads.
Table 6-4 Computer Setup—Power (continued) Hardware Power Manageme nt SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all noness ential hardware when system is off to meet EUP Lot 6 requirement of l ess than 0.
Computer Setup—Advanced NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 6-5 Computer Setup—Advanced (for adv anced users) Option Heading Power-On Option s Allows you to set: ● POST mode (QuickBoot, Clear M emory , FullBoot, or FullBoot Every x Days).
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to s et the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resour ces for or disable Legacy devices. Select the Legacy device's IRQ, DMA, an d I/O Range.
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows yo u t o specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you t o set: ● AMT (enable/disable).
7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use th e UEFI-based hardwa re diagnostic sol ution that HP includes on all products.
After pressing F2 , the BIOS sequentiall y searches three places for the system diagnostics : a. First – a connected USB drive (to download the diagnostics t ools to a USB drive, see the instructions in Downloading HP PC Hard ware Diagnostics to a USB device on page 122 ).
8 Troubleshooting without diagnostics This chapter provides information on how to identi fy and correct mino r proble ms, such as USB devices, hard drive, optical drive, graphi cs, audio, me mory, and softwa re pr oblems. If you encounter problems with the computer, refer to the tables in this ch apter for probable causes and recommended solutions.
● If you recently installed new so ftware, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers l oaded. When booting the operating system, use “Last Known Configuration.
● Check the Power LED on the front of the computer to se e if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error mess ages on page 177 for more information. ● Turn up the brightness and contrast contro ls of the monitor if the monitor is dim.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller.
Cursor will not move usin g the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Nu m Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Op tions .
Poor performance. Cause Solution Hard drive fragmented. D efragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth itera tion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.
Solving power problems Common causes and solutions for power prob lems are l isted in the following table. Power supply shuts down intermitten tly. Cause Solution If equipped with a voltage selector, voltage selec tor switch on rear of computer chassis (some models) not sw itched to correct line voltage (115V or 230V).
Power LED flas hes Red four times, once e very se cond, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iter ation but LEDs contin ue flashing.
Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 7, click Start , expand Comp uter , and right- click on a drive. Select Properties , and then s elect the Tools tab. Under Error- checking click Check Now .
Nonsystem dis k/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attach ed to the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order.
Solving media card reader problems Media card will not work in a digita l camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (F AT16 & FAT12) form at and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. In Windows 7, click Sta rt , select Computer , right-click on the corresponding drive icon, and th en select Eject . Pull the card out of the slot.
Blank screen (no video). Cause Solution You may ha ve a screen blan king utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is ru nning in Boot Block Emergency Recovery M ode (indicated by eight beeps).
Blank screen and the power LED flashes Red six ti mes, o nce every se cond, followed b y a two second pause, and the computer beeps six times. (Beeps stop after fifth itera tion but LEDs co ntinue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
“Out of Range” displ ays on sc reen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.
Fuzzy focus; streak ing, ghosting, or shadowing effect s; horizontal scrolling lines; fai nt vertical bars; or unable to center the pict ure on the screen (fl at pa nel monitors using an analog VGA input connection only).
Solving audio problems If the computer has au dio features and you encounter au dio problems, s ee the common c auses and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resourc es are being used by other open applications.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected pr operly. Reconnect all cables and ch eck the power cord and electrical outlet. Printer prints garbled inform ation. Cause Solution The correct printer driver for the application is not inst alled.
Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited W arranty for terms and conditions.
Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on t he mouse and clean the interna l compo nents . Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Solving Hardware Installation Problems You may need to reconfigure the co mputer when yo u add or remo ve hardware, such as an a dditional drive or expansion card. If you install a plug and play device, Windows auto matically recognizes the device and config ures the comput er.
Computer will not start. Cause Solution Wrong memory modu les were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with th e system to determine if you are using the c orrect memory modules and to verify the proper installation.
Power LED fl ashes Re d ten ti mes, once e very se cond , followed by a two second pause, and the computer beeps ten times. (Beeps stop after fi fth iteration but LEDs conti nue flashing.
Table 8-2 Solving Network P roblems (continued) Wake-on-LAN feature is not functionin g. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN opti on in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN .
Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Devic e Manager. To access Device Manager in Windows 7 , click Start , select Control Panel , and then select Device Manager .
Diagnostics rep orts a failure. Cause Solution The cable is not securely c onnected. Ensure that the cable is securely attached to the network connector and that the other end of the cabl e is securely attached to the correct device. The cable is attached to the incorrect conn ector.
Network controlle r stops working without apparent c ause. Cause Solution The files containing the net work drivers are corrupted. Rein stall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer).
NOTE: The memory count will be affected by conf igurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in si ngle cha nnel mo de or 16 MB of memory in dual- channel mode to download, decomp ress, and execute the ME firmware for Out- of-Band (OOB), third- party data storage, a nd ot her management functions.
Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beeps stop after fi fth iteration but LEDs conti nue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. S ee the documentation that cam e with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impo ssible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using th e correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Solving front panel component problems If you encounter problems with de vices connected to the fro nt panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer.
Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable mo dem and the computers’s RJ-45 connector. ( If the connection is good, the “PC” LED light on the front of th e cable/DSL modem will be on.
Solving software problems Most software problems occur as a result of the following: ● The application was not instal led or configured correctly. ● There is insufficient me mory av ailable to run the application. ● There is a conflict between app lications.
Computer will not co ntinue after H P logo scree n displays . Cause Solution System files may be damaged. In Windows 7, u se recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
9 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to.
Creating recovery media and backups Recovery after a system failure is only a s good as your most recent back up. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer.
Restoring and recovering using Windows 8 tools Windows recovery tools pr ovide access to several options for r ecovering your s ystem. Choose the method that best matches your situation and level of e.
If Windows is respondi ng, use these s teps to start Ref resh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions. If Windows is not respon ding, use these steps to start Re set: 1.
Recovery using Windows 8 operating sys tem media (purchased separately) This recovery process requires Windows 8 oper ating system media, which can be ordered from the support website. For U. S. support, go to http://www.hp.com/ suppo rt . For worldwide support, go to http://welcome.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
There are two types of re covery media. To determine which steps to follo w for your computer: 1. Click the Start button. 2. Click All Programs . ● If Security and Protection is lis ted, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on pag e 170 .
NOTE: You must use a USB flash drive wi th a capacity of at least 8 GB. 1. Close al l open prog rams. 2. Insert the USB fl ash drive into a USB po rt on the com puter. 3. Click the Start button, click All Prog rams , c lick Security and Protection , click Recovery Manager , and then click Recovery Media Creation .
After the Windows 7 operating system DVD has been created, cr eate the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator . 2. Select Driver disk . 3. From the drop-down menu, select the drive for burning the recovery media.
To start System Restore: 1. Close al l open prog rams. 2. Click the Start button, right-click Computer , and then click Properties . 3. Click System protection , System Re store , click Next , and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information .
3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs . is listed, follow t he steps in System Recovery when Windows is not responding on page 174 . ● If Security and Protection is listed, continue with step 5 .
CAUTION: System Recovery deletes all data and progra ms you have created or installed. Back up any important data to a CD or DVD or to a US B flash drive. To perfor m a System R ecove ry using recovery media: 1. If using a set of DVDs, insert th e first recovery disc into the DVD drive tray, and close the tray.
CAUTION: Using a Windows 7 operating system DVD comp letely erases hard drive contents and reformats the hard drive. All fi les that you have c rea ted and any software that you have installed on the computer are permanently removed.
10 POST error messages This appendix l ists the error co des, error me ssag es, and the various indi c ator light and audible sequences that you may encounter during Power-On Se lf-Test (POS T) or computer r estart, the probable source of the probl em, and steps you ca n take to resolve the error condition.
POST numeric codes and text messages This section covers those POST er rors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displa yed on the screen.
Control panel message Descrip tion Recommended action 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only m emory.
Control panel message Descrip tion Recommended action 304-Keyboard or System Unit E rror Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board.
Control panel message Descrip tion Recommended action 917-Front Audio Not Connected Front audio connector has been detach ed or unseated from motherboard. Reconnect or replac e front audio cable. 918-Front USB Not Connected Front US B harness has been detach ed or unseated from motherboard.
Control panel message Descrip tion Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Erro r during MEBx Download Memory error during POST execution of the Managemen t Engine ( ME) BIOS Ex tensions option ROM.
Control panel message Descrip tion Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message Descrip tion Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for th e current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Control panel message Descrip tion Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3.
Interpreting POST diagno stic front panel LEDs This section covers the front panel LED code s as well as the audib le codes that may occur before or during POST that do no t necessarily have an error code or text message associated with them.
Activity Beeps Possib le Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded).
Activity Beeps Possib le Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot.
11 Password security and resetting CMOS This computer supports se curity password feature s, which can be established through the Computer Setup Utilities menu. This computer supports two securi ty password features that are esta blished through the Computer Setup Utilities menu: setup password and power-on pass word.
Establishing a setup or power-on password To establish the power-on or setup password features, comple te the following steps: 1. Turn on or restart the computer. 2. As soon as the computer turns o n, press the Esc key while “Press the ES C key for Startup Menu” message is dis played at the bottom of the screen.
6. Replace the jumper. 7. Replace the access panel. 8. Reconnect the external equipm ent. 9. Plug in the computer and turn on power. Allo w the op erating system to start. This clears the current passwords and disables the password features. 10. Establish the new passwords in Computer Setup.
4. Locate, press, a nd hold the CMOS button in for five s econds. NOTE: Make sure you have disconnected the AC power co rd from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button an d other system board componen ts, see the Illustrated Parts & Service Map (I PSM).
A Power cord set requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC.
Country-specific requirements Additional requirements specific to a countr y are shown in parentheses and explained b elow. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria .
B Specifications Dimensions (with stand) Height Width Depth 16.8 in 20.5 in 7.7 in 42.6 cm 52.2 cm 19.6 cm Appro ximate Weig ht (with stand) 19.5 lb – 22.
Index A access panel locked 127 removing 41 adapter, DisplayPort to HDMI spare part number 18 antenna removing 72 antenna kit spare part number 72 antenna kit, spare part number 15 audible codes 186 a.
features overview 1 flash drive problems 158 flashing LEDs 186 front bezel removing 97 spare part number 97 front components 3 front panel problems 159 G general prob lems 126 graphics board removing 67 spare part number 67 graphics card spare part number 16 spare part numbers 20 grounding methods 28 H hard disc drive 43 2.
power problems 130 power supply 195 fan 31 removing 86 spare part number 86 spare part numbers 24 power-on password 189 printer problems 143 problems audio 141 CD-ROM or DVD 156 flash drive 158 front .
System Recovery, Windows 7 173 system restore point creating for Windows 8 computer models 164 restoring for Windows 8 computer models 165 system restore points, creating Windows 7 169 System Restore,.
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