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Maintenance & Service Guide HP ProOne 600 G1 All-in-One.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to equipment or loss of information.
iv About This Book.
Table of contents 1 Product features ...... ......... ............ .......... ........... ......... ............. ......... ......... ............ ....... .... 1 Overview .. ........ .......... ........ ....... ........... ........ ........ ........ .
Preventing electrostatic dam age to equipment ... .......... ......... ........... ........ ........... ......... 25 Person al groundin g methods and e quipment .................................... .......................... 26 Grounding the work area .
Webcam mo dule ....... ............ ............ .............. ............ ............ ............... ........... ............ ...... .. 57 Converter board ............ ............... ............. ............. ............ ................ ....
Solving general problems .......... ............. ........... .............. ............. .............. ........... .............. .. 120 Solving powe r problems ..... ................. ..................... ................. .......................
Interpre ting POST diagnos tic front pane l LEDs .............................. ............................................ 179 11 Password security and resetting CMOS .... .......... .. ...... .......... ........ .......... ........ ........ ..... 182 Establishing a setu p or pow er-on passw ord .
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1 Product features Overview The HP ProOne 600 G1 Al l-in-One offers the following features: ● Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ◦ 54.
● Up to 2 TB Hard Drive, 16 0 GB Solid State Driv e, 256 GB Self-encrypting Solid State Drive, 500 GB Self-encryp ting Drive, or 1 TB Solid State Hard Drive ● Optional Tray-load HP SuperMulti DVD+.
Front components Component Compo nent 1 Webcam (optional) with privacy shutter 7 Mute speaker 2 Dual microphone array (optional) 8 Reduce volume 3 Webcam activity LED (with optional webcam) 9 Increase.
Side components Component Compo nent 1 Hard disc drive activity LED 6 Headset/line out jack 2 HP 6-in-1 media card reader (optional) 7 Tray-load optical disc drive 3 USB 3.
Rear components Component Compo nent 1 Access panel 7 RJ-45 Gigabit Ethernet port 2 Access panel latches 8 (2) USB 3.0 ports 3 Security lock slot 9 DisplayPort connector 4 Power connector 10 Stereo audio line out 5 (2) PS/2 mouse and keyboard connectors 11 Access panel security screw 6 (2) USB 2.
Positioning the computer This computer m ay be shipped with no stand, with a height- adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscap e position with the HP logo on the bottom bezel or it may be placed in the portrait position wit h the HP lo go on the right side, as you face the computer.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8 . Activating and customizing the software in Windows 7 If your computer was not shipped with a Wind ows® operating system, some portions of this documentation do not apply.
Downloading Windows 7 updates Microsoft may release upda tes to the operating s ystem. To help keep the compu ter running optimally, HP recommends checking for the latest updates du ring the initial installation and periodically throughout the life of the computer.
We recommend that you register yo ur comp uter with HP during operating system set up so you can receive important software updates, facilitate support questions, and si gn up for specia l offers. You can also register your computer with HP using the Register with HP app on the Start screen.
3 Illustrated parts catalog System parts Item Desc riptio n Spare part number (1) Fro nt bezel with camera lens 732487-001 (2) Power supply , 180-W 732494-001 10 Chapter 3 Il lustrated parts ca talog.
Item Desc riptio n Spare part number (3) Left side panel 732489-001 (4) Right sid e panel 698193-001 (5) Standard stand assembly 732509-001 Height adjustment stand 698226-001 (6) Upper rear access pan.
Item Desc riptio n Spare part number (4) Fan 698196-001 (5) Serial por t assembly 698212-001 (6) Speakers (left and right) 698197-001 Label for use in models without speakers 732508-001 Thermal pad 70.
Description Spare part number USB, optical 674316-xx1 USB, laser 674318-xx1 Mass storage devices Description Spare part number Optical drive (does no t include bezel) Blu-ray writer (BD-RE) drive 7191.
Boards Item Desc ripti on Spare part number (1) Webcam module 732510-001 (2) Converter board 732493-001 (3) AMD Radeon HD 7650A 2-GB MXM discrete graphics board 708866-001 (4) WLAN modules HP WLAN 802.
Cables Description Spare part number (1) Power button board cable 698208-001 (2) Backlight cable 732496-001 (3) Optical drive cable ( data and power assembly) 698221-001 (4) Hard drive cable (data and.
Sequential part number listing Spare part number Description 450712-001 Grommet, hard drive isolation 487562-001 DisplayPort cable 603250-001 Adapter, DisplayPort to VGA 608394-001 DVD-ROM drive 613208-001 500 GB, 7200 rpm, hard drive, 3.
Spare part number Description 698201-001 Heat sink (thermal module) for u se with th e processor (inclu des replacement thermal material) 698206-001 Converter board side cable 698208-001 Power button .
Spare part number Description 701427-121 Keyboard, USB, Smartcard, for use in French Canada 701427-131 Keyboard, USB, Smartcard, for use in Portugal 701427-141 Keyboard, USB, Smar tcard, for u se in T.
Spare part number Description 701671-101 Keyboard, USB, Smartcar d, CCID, fo r use in Switzerland 701671-111 Keyboard, USB, Smartcard, CCID, for u se in Sweden 701671-121 Keyboard, USB, Smartcard, CCI.
Spare part number Description 724718-001 Keyboard, PS/2, for use in the United States 724718-031 Keyboard, PS/2, for use in the United Kingdom 724718-041 Keyboard, PS/2, for use in Germany 724718-051 .
Spare part number Description 724718-KD1 Keyboard, PS/2, for use in South Korea 724718-L31 Keyboard, PS/2, for use with Internation al English 724720-001 Keyboard, USB for use in the United States 724.
Spare part number Description 724720-D61 Keyboard, USB, for use in India 724720-DE1 Keyboard, PS/2, fo r use in French Arabia 724720-KD1 Keyboard, USB, for use in South Korea 724720-L31 Keyboard, USB,.
Spare part number Description 730323-AB1 Keyboard, wireless with mouse and dong le, for use in Taiwan 730323-B41 Keyboard, wireless with mouse an d dongle, for use in BHCSY 730323-BB1 Keyboard, wirele.
4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. A dherence to the procedur es and precautions d escribed i n this chapter is essential for proper servi ce.
Generating static The following table shows that: ● Different ac tivities gen erate diffe re nt amounts of static electricity. ● Static electricity increase s as humidity decreases.
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide p roper ground, a stra p must be worn snug against bare s kin.
● Conductive foam ● Conductive tabletop workstation s with grou nd cord of one-megohm +/- 10% resistance ● Static-dissipative table or floo r mats with hard tie to ground ● Field service kits .
● Never cover the ventilation slots on th e monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states . Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to c lean the computer.
CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys. ● Visible debris underneath or between the keys may be remo ved by vacuuming or shaking. ● Canned, pressurized air may be us ed to clea n debris from u nder the keys.
Tools and soft ware Requirements To service the compu ter, you need the follow ing: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain fro nt bezel removal) ●.
● If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
SATA hard drive cables SATA data cable Always use an HP approved S ATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drive s. Current HP desktop prod ucts ship with SATA 3. 0 Gb/s hard drives. SATA data cabl es are suscep tible to damage if overflexe d.
5 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide inform ation about di sassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damag e, always complete th e following steps in order, when opening the HP Pro All-in -One.
5. If the height adjustable/recline stand is installe d, before laying the co mputer down fo r service, position the c omputer ver tically by graspi ng the sides of the display, and then raise the display to the highest position. Place the computer face down on a so ft flat su rface.
Removing the rear I/O cover Description Spare p art number Rear I/ O cover 732492-001 1. If a cable lock is installed on the rear of the unit, remove the lock. 2. Grasp the rear I/O cover, then pull it down and off the comput er. NOTE: Removing the rear port cover may require that you use a significant amount of force.
3. Hold the cable management cover under the cables , align the cover hooks with the slots in the stand, and then insert the cover and slide it down. Installing an access panel security screw You may prevent access to internal components by securing th e access panel.
Access panel Description Spare p art number Upper rear access panel 698194-001 The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ).
3. To replace the access pa nel, hold the panel at a 90-degree angle, place the top into t he guides in the chassis, and the n press down to align it with the guides. NOTE: Align the bottom of the access panel with the notches on the outside edge of the computer (1) when installing.
Stand Description Spare p art number Tilt/swivel stand 732509-001 Height adjustment stand 698226-001 Two stands are available for the computer: ● Height-adjustable/recline stand ● Tilt/swivel stand Height-adjustable/recline stand (optional) To remove the stand: 1.
3. Lift the stand up and off the computer. Tilt/swivel stand (optional) To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 33 ). 2. Push the release button (1) on th e bottom of the stand and pull the back o f the stand off (2) the computer.
3. Push the base of the stan d down (1), and loosen the ca ptive screws securing the stand to the unit (2). 4. Lift the stand up and off the computer. Stand 41.
Lower panel Description Spare p art number Lower rear access panel 732488-001 The lower panel is located under the stand and on the bottom part of the c omputer. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 33 ).
VESA mounting adapter The VESA mounting adapter is located under the stand. To remove the VESA mounting adapt er: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ). 2. Remove the acce ss panel (see Access panel on page 37 ).
6. Slide the adapter t o the left (2) , and then lift it off the chassis (3) . To replace the VESA mounting adapte r, reverse the removal procedures. 44 Chapter 5 Removal and Replac ement Procedur es .
Drives Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive Description Spare p art number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray .
If you choose to install an optional 2.5-inch so lid state drive (SSD) or self-encrypting drive (SED), you will need a drive adapter. The drive a dapter is not included in the 2.5-inch SSD spare parts kits. The first hard drive data cable connects to the SATA0 and SATA PWR0 system board connectors.
4. Lift the latch on one side of the hard disc drive cage and p ull the hard disc drive out of the cage. 5. Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubber grommets with each screw. In install the drive, reverse the remova l procedures .
The optical drive data cable connects to the SATA3 and SATA PWR3 system board connectors. NOTE: The drive bracket is not spared. When replac in g an optical drive, re move the br acket from the old drive and install it on the new drive. 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 33 ).
4. Remove the two screws securing the op tical disc drive bracket to the drive. In install the drive, reverse the remova l procedures . NOTE: The optical disc drive can be installed in only one way.
Memory Description Spare p art number 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Memory modules are located on the right side of th e computer (viewed fr om be hind). The computer has two memory slots that c an be populate d with up to two industry-standard SODIMMs.
The system will automatically operate in single channel mode, dual cha nne l mode, or flex mode, depending on how the SODIMMs are installed. Refe r to the following table to identify the SODIMM channel locations.
4. To remove a memory module, press outward on th e two latche s on each side of the SODIMM (1 ), then pull the SODIMM out of the socket (2). 5. To install a memory module , slide the SODIM M into the socke t at approximate ly a 30° angle (1 ), then pres s the SODIMM down (2) so th at the latches lock it in place.
Battery The RTC battery is located to the lower right of the fan. The battery is located in the memo ry compartment. The battery that comes with the computer provides power to the real-time clock. When replacing th e battery, use a battery equivalent to the battery originally installed in the computer.
NOTE: The lifetime of the lithium battery can be exte nded by plugging the computer into a live AC wall socket. T he lithium battery is only used when the compute r is NOT connected to AC power. HP encourages customers to recycle used electr onic hardware, HP or iginal print cartridges, and rechargeable batteries.
Serial port Description Spare p art number Serial port 698212-001 The serial port is located near the bottom of the co mputer below the hard drive. It is secured with one Phillips screw. To remove the serial port: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ).
6. Remove the cable from its routing path (3) , and remove the serial port assembly from the computer. To install the serial port, re verse the removal procedures.
Webcam module Description Spare p art number Webcam module 732510-001 On products that ship with a webcam module, the mo dule is located at the top of the computer beneath the top panel. It is secured with two silv er Phillips screws and has one connector.
3. Remove the two Torx screws that secure the webcam modu le bracket to the computer. 4. Rotate the assembly to ga in access to the connector on the module, and then disconnect the cable from the module. 5. To remove the module from the br acket, remove the two Phillips screws that secure the module, and then separate the module from the bracket.
Converter board Description Spare p art number Converter board 732493-001 The converter board is located on the left side of the computer (v iewed from behind) under the main rear cover.
4. Remove the two bl ack Torx scre ws (2) that secure the board to the computer. Note the converter board jumper settings labele d on the chassis (3) . Be sure to correctly position the jumpers on the conver ter board fo r the installed display pan el.
Heat sink – Graphics board and processor Description Spare p art number Heat sink for use with graphics board 698214-001 Heat sink for use with processor 698201-001 Separate heat sinks cool the discre te graphic board (select mod els only ) and the processor.
4. Loosen the two silver captive Torx scr ews on the heat sink (2) , and then lift the heat sink out of the computer (3) . CAUTION: Remove heat sink retaining screws in diagon ally opposite pairs (as in an X) to even the downward for ces on the processor.
4. In the order indicated on the heat sink, lo osen the four silver captive Torx screws (1) – (4) , and then lift the heat sink o ut of the c ompute r (5) . CAUTION: Remove hea t sink reta ining sc rews in diagonally oppo site pairs (as in an X) to even the downward forces on the pro cessor.
Processor Description Spare p art number Intel Core i7-4770s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5-4670s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 33 ).
To install a new processor: 1. Place the processor in its socket and close the retain er. Make sure the slot in the processor fits into the post on the socke t. 2. Secure the locking lever. If reusin g the existing heat sink, go to st ep 3. If using a new heat sink, go to step 6.
mSATA Solid-State Drive The mSATA SSD is located on the bottom of the syst em board. The drive is se cured wi th two P hillips screws. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 33 ).
WLAN module Description Spare p art number HP WLAN 802.11 a/g/n, 2x2 701398-001 HP WLAN 802.11 a/b/g/n, 2x2 695915-001 The WLAN module is located on the left side of the system board. The mod ule is secured with one Phillips screw and has two connected antennas.
7. Remove the Phillips screw (2) that secures the modu le to the computer. 8. Lift the module to a 45-degree angle (1) , and then pull it away to remove it from the socket (2) . To install the WLAN module, re verse the removal procedures. NOTE: WLAN modules are designed with a no tch to prevent incorrect insertion.
Graphics board Description Spare p art number AMD Radeon HD 7650A 2- GB MXM discrete graphics board 708866-001 The graphics board is secured with two Torx screws . Removing it allows access to t he webcam and allows you to remove the main rear cover. To remove the graphics boar d: 1.
5. Rotate the board upward (2) , and then pull it up and away from the con nector to remo ve it from the comput er (3) . To replace the graphics board, re verse the removal procedur es.
Speakers Description Spare p art number Speakers 698197-001 On products that ship w ith speakers , the speakers are located at the bot tom of the computer. Two separate speakers a re each s ecured by two Torx screws. To remove the ri ght speaker you have to remove the power supply plug.
Fan Description Spare p art number Fan 698196-001 The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove the VESA mounting ad apter to remove the fan.. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 33 ).
NOTE: To avoid damaging th e rubber screw gro mmets installed arou nd the captive screw s, when installing the fan, push down on the fan assembly before you ti ghten the screws. Make sur e the grommets are positioned correctly before tightening the screws.
7. Rotate the panel out and off of the computer (2) . NOTE: The removal and replacement procedu res are similar for bo th panels. To install the side panels, reverse the removal procedures.
Power supply Description Spare p art number Power supply, 180-W 732494-001 The power supply is located at the middle, bottom of the comput er. It is secured with two Torx screws. The power connecto r mounts separate ly with one Torx screw. The powe r supply slides out of the bottom of the bracket that secures it.
5. Remove the two Torx screws (1) that secure the power connector to the computer, and then lift the connector from atop the speaker (2) . 6. Disconnect the cable from the system board conne ctor (1) . 7. Position the cable above the power supply (2) .
8. Slide the power supply d ownward and out of the bracket that houses it. To install the power supply, re verse the removal proc edures. Power supply 77.
System board Description Spare p art number System board for use in models without Windows 8 700629-001 System board for use in models with Windows 8 St andard 700629-501 System board for use in models with Windows 8 Profes sional 700629-601 The system board is located on the right s ide of th e computer (viewed from the rear).
11. Remove the cable mounting brac ke t by removing the Torx screw (1) , and then sliding it up (2) and lifti ng it out of the computer. 12. Remove the two Torx scre ws that sec ure the outer side brac ket to the computer. The screws also secure the system board.
13. Rotate the side bracket up and off the computer. 14. Remove the eight remaining Torx screws that secure the sy stem board to the computer. 80 Chapter 5 Removal and Replac ement Procedur es All-in .
15. Slide the system board toward the top of the computer, and then lift the board up and out of the computer. To install the system boar d, reverse the removal pr ocedures.
When replaci ng the system board, be sure to ro ute the cables corr ectly. See the following images for cable routing. Route the following cables from under th e system board cable mounting bracket: .
Route the following cables from under the power supply: ● Power button board ● Hard drive data (SATA) ● Hard drive power ● Hood sensor Updating the display panel manufacturer setting in BIOS After replacing the system board, make sure the disp lay panel manufacturer setting is correct in BIOS.
Updating SMBIOS Information When replacing the system board, you m ust re program the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, su ch as an activation failure (need to reactivate the system) or a system recovery failure.
Card reader board Description Spare p art number Card reader board 732504-001 The card reader board is located on the right side of the system board. It is secured with two screws. To remove the card reader board : 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ).
3. Remove the two Phillips screws (1) that secure the board to the system board. 4. Lift the board to a 45-d egree angle (1) , and then p ull it away to remove it from the socket (2) .
Power button board Description Spare p art number Power button board 732490-001 The power button bo ard is located on the bottom left corner of the computer. It is covered by a Mylar shield and has two c onnectors and one screw. To remove the power b utton board: 1.
8. Remove the Torx screw (1) that secures the Mylar that covers the power button boar d, and then lift the Mylar from the computer (2) . NOTE: On some models, the left screw that secure s the left speaker (whe n viewed from the re ar) may also secure the Mylar.
Front bezel Description Spare p art number Front bezel 732487-001 The front bezel is located on the front of the comput er and is secured to the main system bracket wit h eight Torx screws. Replacement bezels include t he webcam shutter and capacitive sensor board.
11. Remove the bracket by removing the Torx screw and then lifting the bracket off the comp uter. 12. Remove the Torx screws that secure the bezel to the main system bracket assembly, as follows: ● .
13. Lift the bracket from the bezel. To install the front bezel, reverse the removal procedures. Front bezel 91.
Antenna Description Spare p art number Antenna kit 698218-001 The antenna route from the WLAN card to the top of the computer. To remove the antenna: 1. Prepare the computer for disassembly (see Preparing to disassemble the compu ter on page 33 ). 2. Remove the acce ss panel (see Access panel on page 37 ).
12. Remove the two Torx sc rews that secure each antenna to the frame. Antenna 93.
13. Note the routing path for each antenna for replacement. To install the antenna, reve rse the removal procedures. Display panel Description Spare p art number Display panel 732495-001 Display panels require a b acklight cable specific to the manufacturer .
9. Remove the side panels (s ee Si de panels on page 73 ). 10. Remove the front bezel (see Front bezel on page 89 ). 11. Disconnect the backlight c able from the displa y panel. NOTE: Replace the backlight cab le with the new ba cklight cable that comes with the new display panel kit.
14. Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side of the connector, and pulling th e cable from the connector (2) .
Hard drive and optical drive cables and connectors Description Spare p art number Optical drive cable (data and power assembly) 698221-001 Hard drive cable (data and power assembly) 698215-001 The hard drive and optical drive c onnectors are lo cated near the middle of the computer, partially under the main display bracket.
11. Remove two To rx screws that s ecure the har d driv e co nnector or the optical drive connector to the computer. 12. Remove the cables from the meta l clips built into the computer. 13. Disconnect the hard drive cables or the op tical drive cabl es from the system board.
6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings.
● Enable or disable removable media b oot ability. ● Solve system configuration errors detected but not automatically fixed duri ng the Power-On Self- Test (POST). ● Replicate the system setup by saving sy stem configuration informatio n on a USB device and restoring it on one or more computers.
Computer Setup—File NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 6-1 Computer Setup—File Option Descript ion System Information Li.
Computer Setup—Storage NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 6-2 Computer Setup—St orage Option Descript ion Device Configuration Lists all installed BIOS-c ontrolled storage devices.
Table 6-2 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port fo r use wit h an external drive. Default is enabled. This setting affects on ly the port with the black connector, labeled as eS ATA on the sys tem board.
Table 6-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capa ble of performing the Drive Protection System (DPS) self-tes ts. NOTE: This selection will only appear when at leas t one drive capable of performing the DPS self- tests is attached to the system .
Computer Setup—Security NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 6-3 Computer Setup—Security Option Descript ion Setup Password Allows you to set and enable a setup (administrator) password.
Table 6-3 Computer Setup—Security (continued) Device Security Allows you to set Devi ce Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 6-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security . The MBR contains information needed t o successfully boot from a disk and to access the data stored on the disk.
Table 6-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (en able/disable) - He lps prevent operating system securit y breaches. Default is enabled. SVM CPU Virtualization (enable/disable).
Table 6-3 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/ disable) - This option allo ws the user to limit OS control of the Embedded Security Device. De fault is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.
Table 6-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the prelo aded HP-specific boot keys. Default is HP Keys. ● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating sy stem loads.
Table 6-4 Computer Setup—Power (continued) Hardware Power Manageme nt SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all noness ential hardware when system is off to meet EUP Lot 6 requirement of l ess than 0.
Computer Setup—Advanced NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 6-5 Computer Setup—Advanced (for adv anced users) Option Heading Power-On Option s Allows you to set: ● POST mode (QuickBoot, Clear M emory , FullBoot, or FullBoot Every x Days).
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to s et the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resour ces for or disable Legacy devices. Select the Legacy device's IRQ, DMA, an d I/O Range.
Table 6-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows yo u t o specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you t o set: ● AMT (enable/disable).
7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use th e UEFI-based hardwa re diagnostic sol ution that HP includes on all products.
After pressing F2 , the BIOS sequentiall y searches three places for the system diagnostics : a. First – a connected USB drive (to download the diagnostics t ools to a USB drive, see the instructions in Downloading HP PC Hard ware Diagnostics to a USB device on page 116 ).
8 Troubleshooting without diagnostics This chapter provides information on how to identi fy and correct mino r proble ms, such as USB devices, hard drive, optical drive, graphi cs, audio, me mory, and softwa re pr oblems. If you encounter problems with the computer, refer to the tables in this ch apter for probable causes and recommended solutions.
● If you recently installed new so ftware, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers l oaded. When booting the operating system, use “Last Known Configuration.
● Check the Power LED on the front of the computer to se e if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error mess ages on page 170 for more information. ● Turn up the brightness and contrast contro ls of the monitor if the monitor is dim.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller.
Cursor will not move usin g the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Nu m Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Op tions .
Poor performance. Cause Solution Hard drive fragmented. D efragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth itera tion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.
Solving power problems Common causes and solutions for power prob lems are l isted in the following table. Power supply shuts down intermitten tly. Cause Solution If equipped with a voltage selector, voltage selec tor switch on rear of computer chassis (some models) not sw itched to correct line voltage (115V or 230V).
Power LED flas hes Red four times, once e very se cond, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iter ation but LEDs contin ue flashing.
Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 7, click Start , expand Comp uter , and right- click on a drive. Select Properties , and then s elect the Tools tab. Under Error- checking click Check Now .
Nonsystem dis k/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attach ed to the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order.
Solving media card reader problems Media card will not work in a digita l camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (F AT16 & FAT12) form at and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. In Windows 7, click Sta rt , select Computer , right-click on the corresponding drive icon, and th en select Eject . Pull the card out of the slot.
Blank screen (no video). Cause Solution You may ha ve a screen blan king utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is ru nning in Boot Block Emergency Recovery M ode (indicated by eight beeps).
Blank screen and the power LED flashes Red six ti mes, o nce every se cond, followed b y a two second pause, and the computer beeps six times. (Beeps stop after fifth itera tion but LEDs co ntinue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
“Out of Range” displ ays on sc reen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.
Fuzzy focus; streak ing, ghosting, or shadowing effect s; horizontal scrolling lines; fai nt vertical bars; or unable to center the pict ure on the screen (fl at pa nel monitors using an analog VGA input connection only).
Solving audio problems If the computer has au dio features and you encounter au dio problems, s ee the common c auses and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resourc es are being used by other open applications.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected pr operly. Reconnect all cables and ch eck the power cord and electrical outlet. Printer prints garbled inform ation. Cause Solution The correct printer driver for the application is not inst alled.
Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited W arranty for terms and conditions.
Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on t he mouse and clean the interna l compo nents . Mouse may need repair. See the Worldwide Limited Warran ty for terms and conditions.
Table 8-1 Solving Hardware Installa tion Problems (continued) A new device is not rec ogniz ed as part of the system. Cause Solution When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes.
Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beeps stop after fi fth iteration but LEDs conti nue flashing.
Solving Network Problems Some common causes and solutions for net work prob lems are listed in the following table. These guidelines do not discuss the process of debugging the netwo rk cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functionin g.
Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Devic e Manager. To access Device Manager in Windows 7 , click Start , select Control Panel , and then select Device Manager .
Diagnostics rep orts a failure. Cause Solution The cable is not securely c onnected. Ensure that the cable is securely attached to the network connector and that the other end of the cabl e is securely attached to the correct device. The cable is attached to the incorrect conn ector.
Network controlle r stops working without apparent c ause. Cause Solution The files containing the net work drivers are corrupted. Rein stall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer).
NOTE: The memory count will be affected by co nfigurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in si ngle cha nnel mo de or 16 MB of memory in dual- channel mode to download, decomp ress, and execute the ME firmware for Out- of-Band (OOB), third- party data storage, a nd ot her management functions.
Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beeps stop after fi fth iteration but LEDs conti nue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. S ee the documentation that cam e with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impo ssible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using th e correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Solving front panel component problems If you encounter problems with de vices connected to the fro nt panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer.
Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable mo dem and the computers’s RJ-45 connector. ( If the connection is good, the “PC” LED light on the front of th e cable/DSL modem will be on.
Solving software problems Most software problems occur as a result of the following: ● The application was not instal led or configured correctly. ● There is insufficient me mory av ailable to run the application. ● There is a conflict between app lications.
Computer will not co ntinue after H P logo scree n displays . Cause Solution System files may be damaged. In Windows 7, u se recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
9 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to.
Creating recovery media and backups Recovery after a system failure is only a s good as your most recent back up. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer.
Restoring and recovering using Windows 8 tools Windows recovery tools pr ovide access to several options for r ecovering your s ystem. Choose the method that best matches your situation and level of e.
If Windows is respondi ng, use these s teps to start Ref resh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions. If Windows is not respon ding, use these steps to start Re set: 1.
Recovery using Windows 8 operating sys tem media (purchased separately) This recovery process requires Windows 8 oper ating system media, which can be ordered from the support website. For U. S. support, go to http://www.hp.com/ suppo rt . For worldwide support, go to http://welcome.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
There are two types of re covery media. To determine which steps to follo w for your computer: 1. Click the Start button. 2. Click All Programs . ● If Security and Protection is lis ted, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on pag e 163 .
NOTE: You must use a USB flash drive wi th a capacity of at least 8 GB. 1. Close al l open prog rams. 2. Insert the USB fl ash drive into a USB po rt on the com puter. 3. Click the Start button, click All Prog rams , c lick Security and Protection , click Recovery Manager , and then click Recovery Media Creation .
After the Windows 7 operating system DVD has been created, cr eate the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator . 2. Select Driver disk . 3. From the drop-down menu, select the drive for burning the recovery media.
To start System Restore: 1. Close al l open prog rams. 2. Click the Start button, right-click Computer , and then click Properties . 3. Click System protection , System Re store , click Next , and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information .
3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs . is listed, follow t he steps in System Recovery when Windows is not responding on page 167 . ● If Security and Protection is listed, continue with step 5 .
CAUTION: System Recovery deletes all data and progra ms you have created or installed. Back up any important data to a CD or DVD or to a US B flash drive. To perfor m a System R ecove ry using recovery media: 1. If using a set of DVDs, insert th e first recovery disc into the DVD drive tray, and close the tray.
CAUTION: Using a Windows 7 operating system DVD comp letely erases hard drive contents and reformats the hard drive. All fi les that you have c rea ted and any software that you have installed on the computer are permanently removed.
10 POST error messages This appendix l ists the error co des, error me ssag es, and the various indi c ator light and audible sequences that you may encounter during Power-On Se lf-Test (POS T) or computer r estart, the probable source of the probl em, and steps you ca n take to resolve the error condition.
POST numeric codes and text messages This section covers those POST er rors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displa yed on the screen.
Control panel message Descrip tion Recommended action 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only m emory.
Control panel message Descrip tion Recommended action 304-Keyboard or System Unit E rror Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board.
Control panel message Descrip tion Recommended action 917-Front Audio Not Connected Front audio connector has been detach ed or unseated from motherboard. Reconnect or replac e front audio cable. 918-Front USB Not Connected Front US B harness has been detach ed or unseated from motherboard.
Control panel message Descrip tion Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Erro r during MEBx Download Memory error during POST execution of the Managemen t Engine ( ME) BIOS Ex tensions option ROM.
Control panel message Descrip tion Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message Descrip tion Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for th e current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Control panel message Descrip tion Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3.
Interpreting POST diagno stic front panel LEDs This section covers the front panel LED code s as well as the audib le codes that may occur before or during POST that do no t necessarily have an error code or text message associated with them.
Activity Beeps Possib le Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded).
Activity Beeps Possib le Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot.
11 Password security and resetting CMOS This computer supports se curity password feature s, which can be established through the Computer Setup Utilities menu. This computer supports two securi ty password features that are esta blished through the Computer Setup Utilities menu: setup password and power-on pass word.
Establishing a setup or power-on password To establish the power-on or setup password features, complete the following steps: 1. Turn on or restart the computer. 2. As soon as the computer turns o n, press the Esc key while “Press the ES C key for Startup Menu” message is dis played at the bottom of the screen.
6. Replace the jumper. 7. Replace the access panel. 8. Reconnect the external equipm ent. 9. Plug in the computer and turn on power. Allo w the op erating system to start. This clears the current passwords and disables the password features. 10. Establish the new passwords in Computer Setup.
4. Locate, press, a nd hold the CMOS button in for five s econds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button an d other system board comp onents, see the Illustrated Parts & Service Map (IPSM).
A Power cord set requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC.
Country-specific requirements Additional requirements specific to a countr y are shown in parentheses and explained b elow. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria .
B Specifications Dimensions (with stand) Height Width Depth 16.8 in 20.5 in 7.7 in 42.6 cm 52.2 cm 19.6 cm Appro ximate Weig ht (with stand) 19.5 lb – 22.
Index Symbols/Numerics 2nd hard drive cable spare part number 15 A access panel locked 121 removing 37 adapter, DisplayPort to HDMI spare part number 16 antenna removing 92 antenna kit spare part numb.
fan sink assembly spare part number 11 fan, power supply 29 features overview 1 flash drive problems 151 flashing LEDs 179 front bezel removing 89 spare part number 89 front components 3 front panel p.
power supply 188 fan 29 removing 75 spare part number 75 spare part numbers 23 power-on password 182 printer problems 137 problems audio 135 CD-ROM or DVD 149 flash drive 151 front panel 152 general 1.
system restore point creating for Windows 8 computer models 157 restoring for Windows 8 computer models 158 system restore points, creating Windows 7 162 System Restore, Wind ows 7 165 T tamper-proof .
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