IBMメーカー704の使用説明書/サービス説明書
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PC Server 704 User's Handbook IBM.
Note Before using this information and the product it supports, be sure to read the general information under Appendix B, “Notices” on page 303. Also read the general information under “Product Warranties and Notices” in the User's Reference .
Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . v Laser Compliance Statement ...................... v i Lithium Battery Notice ......................... vii About This Book ............................ i x How This Book is Organized .
Hardware Device Drivers ...................... 3 6 Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Chapter 3. Configuring Your Server ................ 3 9 Configuration Overview . . . . . . . . . . . . . . . . . . . . . .
Removing the Top Cover ...................... 8 3 Installing a Microprocessor ...................... 8 6 Removing a Microprocessor ..................... 103 Installing Memory-Module Kits ................... 113 Removing Memory-Module Kits ............
Program Navigation . . . . . . . . . . . . . . . . . . . . . . . . 221 IntruderAlert . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Starting the Test Programs ...................... 225 Using the Module Tests ...................... 227 Changing Selected Tests in Test Groups .
Record the Identification Numbers ................. 279 Installed Device Records ....................... 280 The System Board ........................... 288 Changing Jumper and Switch Settings ............... 289 Changing a Jumper Setting ...........
viii PC Server 704 User's Handbook.
Safety Information Turn everything OFF. Attach signal cables to receptacles. First, remove power cord from outlet. To Disconnect Turn device ON. DANGER: Turn everything OFF. To Connect Remove signal cables from receptacles. Remove all cables from devices.
About This Book Laser Compliance Statement Some IBM PC Servers are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options.
About This Book Lithium Battery Notice The real-time clock contains a lithium battery. 8 CAUTION: Danger of explosion if battery is incorrectly replaced. When replacing the battery, use only an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
About This Book Note: Please call 1-800-IBM-4333 for information on battery disposal. xii PC Server 704 User's Handbook.
About This Book This book provides the instructions for completing your installation; installing and removing server options; and configuring, modifying, and troubleshooting your server. This book also provides information to help you solve some of the simpler problems that might occur.
Welcome and Thank You Chapter 6, “Getting Help, Service, and Information,” contains information to help you solve more complex problems that you might encounter with your server. This chapter provides instructions on how to obtain service and technical assistance for your PC Server 704 and other IBM products that you might plan to use.
Welcome and Thank You Notices Used in This Book This book contains information notices that relate to a specific topic. The Attention and Caution notices also appear in a multilingual safety booklet. The notice definitions are as follows: Notes These notices provide important tips, guidance, or advice.
Welcome and Thank You Related Publications In addition to this handbook, the following publications are included with your server: The Setup sheet contains the instructions for cabling your server. The User's Reference contains detailed information about the advanced features of your server.
Welcome and Thank You We appreciate your decision to purchase an IBM PC Server 704. Your server offers speed, power, expandability, and compatibility with various existing network operating systems and application programs.
Welcome and Thank You xviii PC Server 704 User's Handbook.
Chapter 1. Introducing the PC Server 704 Your IBM PC Server 704 offers multiple (up to four) Intel Pentium Pro microprocessor capability, so that you can take advantage of symmetric multiprocessing (SMP) technology.
This chapter contains an overview of the server features and components. In addition, this chapter describes how to start the server and use the CD-ROM drive. See Chapter 2, “Installing Your Software” on page 27 for details about installing an operating system and other software.
Features at a Glance The features in your server vary according to the model that you purchased. The following is a summary of the features that are available with the PC Server 704.
Getting Help on the World Wide Web You can access the latest information about product compatibility and configuration on the World Wide Web. This information is updated as new PC Server products are announced. The following is a sample of the information available at http://www.
About ServerGuide In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your IBM reseller. Note: For additional information, service, or assistance, see Chapter 6, “Getting Help, Service, and Information” on page 269.
Server Controls The most commonly used controls on the front of the server appear in the following illustration. Door Lock Diskette Eject Button Power On/Off Button Reset Button CD-ROM Eject Button 6 .
Door Lock: You can lock the door on your server to deter tampering with the internal components. Power On/Off Button: Press this convex button to manually turn the server on or off. Reset Button: Press this concave button to reset the system and run the power-on self-test (POST).
Status Indicators The most commonly used status indicators on the front of the server appear in the following illustration. Diskette In-Use Light Power On Light Power Failure Light Cooling Failure Lig.
CD-ROM Drive In-Use Light: This light indicates CD-ROM drive activity. When this light is green, power is being applied to the drive. When this light is amber, the drive is being accessed (read from or written to). Diskette Drive In-Use Light: This green light indicates diskette-drive activity.
Expansion Slots and Input/Output Connectors Expansion Slots and Input/Output Connectors The following illustration shows the expansion slots and the input/output connectors (ports) on the rear of the server.
Expansion Slots and Input/Output Connectors Keyboard Connector: The cable from your keyboard connects here. Mouse Connector: This is where the mouse cable connects to the server. This port sometimes is called an auxiliary-device or pointing-device port.
Padlock Loops and Power Supplies The following illustration shows the power supply bays and padlock loops on your PC Server 704. Note: See “Adding Power Supplies” on page 194 for instructions for installing a power supply.
Padlock Loops: The two side cover padlock loops enable you to insert padlocks (not provided) to secure the side covers to the system unit. The electro-magnetic interference (EMI) door on the front of the server also has a padlock loop.
Expansion Bays The following illustration shows the location of the expansion bays in your server. For installation instructions and information on the types of drives that you can install in these bays, see Chapter 4, “Installing Options” on page 73.
Diskette Drive Bay: This dedicated bay contains a 3.5-inch, 1.44 MB 1 diskette drive, which comes standard in all PC Server 704 models. This drive uses 1 MB and 2 MB diskettes. For optimum use, format 1 MB diskettes to 720 KB 2 and format 2 MB diskettes to 1.
Moving the Server Moving the Server 6 CAUTION: Due to the weight of the server, do not attempt to lift the server by yourself. To avoid possible injury while moving or lifting the server, ask another person to help you.
Before You Begin If you have not already done so, unpack your server. If you are not installing any optional hardware now, connect the cables and power cord. Follow the instructions on the Setup sheet that comes with your server. After you complete these tasks, return here for further instructions.
Starting the Server Starting the Server 1. Turn on your monitor and adjust the Brightness and Contrast controls to the approximate midpoint. You can readjust these controls and the monitor location for personal viewing comfort after you turn on your server.
Starting the Server 3. Locate the keys; then, unlock and open the door. If the diskette drive contains packing material or a diskette, remove it from the drive. 4. If you installed any external devices, such as printers, plotters, or modems, turn them on now.
Starting the Server 6. Check your monitor. The screen displays the IBM logo and a number that represents the amount of available server memory. The server beeps once to indicate that it is working properly. Notes: If you hear more than one beep, or no beep, check to see if an error message appears.
Using the CD-ROM Drive A SCSI-2 CD-ROM drive is a standard feature on all PC Server 704 models. To use the CD-ROM drive: 1. Have the CD ready. 2. Press the CD-ROM tray-release button.
3. Locate the tabs in the corners of the tray. 4. With the label information facing up, center and place the CD on the tray. 5. Press the Tray Load and Eject button to move the CD-ROM tray back into the drive.
Arranging Your Workspace Arranging Your Workspace To get the most from your server, arrange both the equipment you use and your work area to suit your needs and the kind of work you do.
Arranging Your Workspace usually 51 to 61 cm (20 to 24 in.), and position it so you can view it without having to twist your body. Also position other equipment you use regularly, such as the telephone or a mouse, within easy reach.
Arranging Your Workspace Electrical Outlets and Cable Lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor, printer, and other devices might determine the final placement of your server. When arranging your workspace: Avoid the use of extension cords.
Arranging Your Workspace 26 PC Server 704 User's Handbook.
Chapter 2. Installing Your Software Before you install software in your server, you need to determine the hardware, software, and operating system requirements for your operating environment. You might need to use the configuration programs on an adapter's Option Diskette before you install an operating system and other software.
Using ServerGuide Installing an Operating System The operating system that you select allows you to optimize some of the features in your server. Your server offers multi-processor capability so that you can take advantage of SMP technology.
operating system that you purchased and still use many of the features available on ServerGuide. (For example, you can install NetFinity, a LAN systems-management program; run demonstration programs; use the performance-tuning feature; and do much more.
Before you install an operating system, configure the network adapter for your operating system. Use the configuration programs on the network-adapter configuration diskette to view or change the existing configuration. Refer to your network-adapter documentation for detailed instructions; then, return here.
OS/2 SMP 2.11 Installation If you have an OS/2 2.11 SMP license and you want to install OS/2 2.1 SMP on your PC Server 704, call IBM and request authorized program analysis report (APAR) II08627. In the U.S. and Puerto Rico, call 1-800-992-4777. In all other countries, contact your IBM reseller or IBM marketing representative.
2) Copy the appropriate driver from your RAID adapter device-driver diskette. Refer to your RAID adapter documentation to obtain the name of this device driver. 3) Copy the AIC7870.ADD driver from your Adaptec device-driver diskette. 4) Go to step 8. b.
To install OS/2 LAN Server 4.0, do the following steps: 1. Run the MPTS utility program with LAN Server 4.0 or OS/2 Requester 4.0. Note: MPTS = Multiple Protocol Transport Services LAPS = LAN Adapter Protocol Support 2 . Click Install . 3. When you are prompted, insert the network-adapter configuration diskette in drive A and click OK .
Windows NT Server 3.51 Installation For installation instructions for Windows NT Server 3.51, refer to the README file on the diskette that comes with your operating system.
11. If your server came with a RAID adapter installed, do these steps: a. Use the RAID adapter device-driver diskettes to specify either the IPSRAID or DAC960.ADD driver. b. Use the Adaptec device-driver diskette to specify the AIC78XX.SYS driver. 12.
Device Drivers Device Drivers Device drivers are programs designed to support a specific type of hardware device. They provide instructions that enable the server to interact with the device, or to take advantage of a device's special feature. Not all devices require device drivers.
Installation Checklist Installation Checklist Important Be sure to maintain at least 127 mm (5 in.) of space at the rear of the server to allow the server's cooling system to work properly. Blocking the air vents can cause overheating, which might result in a malfunction or permanent damage.
Installation Checklist Ø Complete setting up your PC Server 704 If you need to set the date, time, passwords or drive-startup sequences, or do other system setup tasks, use the procedures in Chapter 3, “Configuring Your Server” on page 39.
Chapter 3. Configuring Your Server This chapter provides information about the configuration and utility programs that come with your server, as well as instructions that tell you when and how to use them. This chapter contains: Configuration Overview .
Configuration Configuration Overview You play a key role in how your server allocates resources to organize and interconnect hardware devices and software programs. This allocation process is referred to as configuration . The steps required to configure your server depend on the number and variety of devices and programs that you install.
Setup Program If your server came with a network adapter, use the network-adapter configuration program to configure and test the network adapter. Follow the instructions in your network-adapter documentation. If your server came with a RAID adapter preinstalled, refer to the RAID adapter documentation for configuration information.
Setup Program Online Help information is available on the right side of the screen for each selection. To access menu-bar selections within the Setup program, use the Right Arrow ( → ) or Left Arrow ( ← ) key. The Setup program consists of the following menu bar selections: Main: Select this choice to set the System Time and Date.
Setup Program 6. Press Esc or move the cursor to the Exit option on the menu bar. 7. Select Exit from the menu bar. 8. Select Exit Saving Changes. Recording and Restoring Default Settings If you have a printer attached to your server, you can use the Print Screen key to print the configuration settings.
Setup Program Disabling the Diskette Drive After configuring the system, you might prefer to secure the system against casual or unauthorized access by running the Setup program to disable the diskette drive. This is especially useful in securing the System Configuration Utility program, which is provided on diskette.
System Configuration Utility Using the System Configuration Utility Program The System Configuration Utility program provides a convenient method to configure various system settings. This program automatically configures system adapters and maintains system parameters.
System Configuration Utility A screen similar to the following appears when you start the SCU program. à @ ð SYSTEM CONFIGURATION UTILITY, Release x.
System Configuration Utility prevent damage to the original diskette. Your operating-system documentation provides information on backing up diskettes. Starting the System Configuration Utility Program To access the System Configuration Utility program: 1.
System Configuration Utility Step 2: Add and Remove Boards Select Add and Remove Boards to add, remove, or move any adapter. The System Configuration Utility program automatically detects and adds most adapters. This step provides a list of all correctly configured devices.
System Configuration Utility Step 3: Change Configuration Settings After adding adapters, select this choice to change the configuration, if necessary. If you change a setting in this step, you might need to change a switch or jumper setting on the system board or on a device.
System Configuration Utility Step 4: Save Configuration This choice saves the configuration settings to nonvolatile random-access memory (NVRAM) and in a backup file (with an extension of .CMS ). Note: Be certain you want to save this configuration data, because once you select this choice, the save process begins immediately.
System Configuration Utility Utilities The Utilities choice controls some aspects of how the system generates configuration data. For example, the System Configuration Utility program can prompt the user to manually add boards. Press F9 from the Main Menu screen to access the Utilities screen.
Security Defining Security To control access to your server, you can implement several of the security measures described in your User's Reference , including password protection. Password Overview Two types of passwords are available with the PC Server 704.
Security You may prefer to set the administrative password in the Setup program before you configure the system. This will help secure your configuration data by restricting access to some System Configuration Utility program functions. See “Administrative Password” on page 54 for instructions for setting the administrative password.
Security Administrative Password If you have set an administrative password, you must enter it to use System Configuration Utility functions that allow you to change configuration data.
Security User Password You do not need to set a user password, but a user password helps to protect the information that you store in your server. It allows you to enable secure mode and write-protect the boot sector of a hard disk drive. Write-protecting the boot sector is a form of virus protection.
Security Setting the Drive-Startup Sequence The drive startup sequence allows you to control the startup sequence of the drives in your server. Each time you turn on the server, it checks the drives as it looks for the operating system. The order in which the system checks the drives is the drive-startup sequence.
Security Secure Mode Secure mode secures the system against unauthorized use. Secure mode inhibits keyboard and mouse input, and disables the power switch and reset button. Secure mode takes effect when the keyboard and mouse remain inactive for an amount of time that you determine.
Configuring EISA, ISA, and PCI Adapters Configuring EISA, ISA, and PCI Adapters Before installing a new device or program, read the documentation that came with it. Reading the instructions helps you to determine the steps required for installation and configuration.
ISA/EISA Configuration 6. Resolve configuration conflicts. See “Configuration Conflicts” on page 61. Configuring ISA or EISA Features and Options Some ISA and most EISA devices come with option diskettes. These diskettes can contain any or all of the following types of information: Configuration files ( .
ISA/EISA Configuration To create a unique .CFG file for an ISA adapter: 1. At the System Configuration Utility program Main Menu screen, select Add and Remove Boards . 2. Press F6 (Define ISA). 3. At the ISA Definition screen, type in the adapter manufacturer and description (for example, IBM Token Ring).
Configuration Conflicts Sample Applications Some optional devices provide small applications or sampler files. These applications demonstrate the capabilities of the device and serve as software examples for programming the device. Refer to the documentation that came with the option for additional information.
Configuration Conflicts The Setup program and the System Configuration Utility program only configure the system hardware. These programs do not consider the requirements of the operating system or the application programs. See “Resolving Software Configuration Conflicts” on page 63 for additional information.
Configuration Conflicts 6. Remove the device or adapter. Some configurations are not supported (for example, you cannot operate the server with two ISA SVGA adapters installed).
SCSISelect Utility Program Using the SCSISelect Utility Program The SCSI-2 controllers have built-in menu-driven configuration utility programs that allow you to view and change SCSI settings.
SCSISelect Utility Program Configure/View Host Adapter Settings To view or change the SCSI-2 controller settings, select Configure/View Host Adapter Settings and follow the directions on the screen. Refer to the following table for information on the choices on this menu.
SCSISelect Utility Program Using the Low-Level Format Program If your server did not come with a RAID adapter preinstalled, you can format your hard disks using the Low-Level Format feature of the SCSISelect Utility program. Depending on the hard disk capacity, the Low-Level Format program could take up to two hours.
Configuring the 100/10 PCI Ethernet Adapter 4. Select Format disk ; then, follow the instructions on the screen. Note: Hard disks normally contain more tracks than their stated capacity (to allow for defective tracks). A message appears on the screen if the defect limit is reached.
Configuring the 100/10 PCI Ethernet Adapter Installing Multiple Adapters Repeat the configuration procedures for each adapter that you want to install. Even though the Ethernet Configuration and Drivers program can detect all the PCI adapters in your server, you must perform the installation process before you can use the adapter.
Configuring the 100/10 PCI Ethernet Adapter Troubleshooting Make sure that you are using the drivers that come with this adapter. Make sure that the driver is loaded and the protocols are bound. See the Network Bindings dialog box in Windows NT Server 3.
Configuring the 100/10 PCI Ethernet Adapter Configuring for Full-Duplex If you have a hub that does not support auto-negotiation, manually configure the adapter for full-duplex support. Configuration is specific to the driver that you are loading for your network operating system.
Configuring Other Network Adapters Shared Hubs In a shared network environment, servers are connected to hubs. A repeater is built into each port of the hub. All ports of the repeater hub share a fixed amount of bandwidth, or data capacity. A 100 Mbps shared hub means that all nodes on the hub must share the 100 Mbps or bandwidth.
Configuring Other Network Adapters 72 PC Server 704 User's Handbook.
Chapter 4. Installing Options This chapter provides instructions to help you add options to your server. Some option-removal instructions are provided, in case you need to remove one option to install another. If you have several internal options to install, these instructions enable you to add them all at one time.
Before You Begin If your server came with a RAID adapter preinstalled, you must configure your disk arrays after you install hard disk drives, as described in “Installing Internal Drives” on page 156. In this case, follow the instructions in the RAID adapter documentation after installing the drives.
Electrical Safety Electrical Safety For your safety, always do the following before removing the cover: 1. Turn off the server and any attached devices, such as printers, monitors, and external drives.
Electrical Safety 11 Attention: For proper cooling and airflow, always install the chassis side and top covers before you turn on the server. If you operate the server without installing these covers, server components might become damaged.
Handling Static-Sensitive Devices Handling Static-Sensitive Devices 10 Attention: Electrostatic discharge (ESD) can damage hard disk drives, printed circuit boards, memory modules, and other server components. When you handle these static-sensitive components, observe the following precautions to avoid component damage: a.
Preparing to Install Options Preparing to Install Options Before you begin: Be sure you have read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet).
Preparing to Install Options 2. Remove all media (diskettes, CDs, optical discs, or tapes) from the drives; then, turn off the server and all attached options. 3 CAUTION: The convex On/Off button on the front of the server does not turn off the electrical current supplied to the server.
Preparing to Install Options 4. Unplug all power cords (cables) from electrical outlets. Note the locations of the following; then, disconnect them from the back of the server: Power cords Mon.
Removing the Side Covers Removing the Side Covers Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Turned off peripheral devices (see “Preparing to Install Options” on page 78).
Removing the Side Covers 3. Grip the two built-in handles at the back edge of the cover. 12 Attention : Do not damage or displace the electromagnetic interference (EMI) gaskets mounted on the cover. Replace any damaged gaskets, or your server might not meet EMI requirements.
Removing the Top Cover Removing the Top Cover Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Turned off peripheral devices (see “Preparing to Install Options” on page 78).
Removing the Top Cover 2. Lift the back of the cover up very slightly (to about a 20-degree angle). Avoid dislodging the EMI clips. 20 angle or less ° 3.
Removing the Top Cover What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Installing a Microprocessor Installing a Microprocessor Your server comes with two processor boards. Some models come with one microprocessor on each processor board. Other models come with one microprocessor on one processor board. Your server supports a maximum of four microprocessors.
Installing a Microprocessor Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Removed the front and side covers (see “Preparing to Install Options” on page 78).
Installing a Microprocessor and voltage requirements as those of the currently installed microprocessor. Microprocessor internal and external clock frequencies must be identical.
Installing a Microprocessor An example microprocessor/heat-sink assembly might contain the following components: 1 2 3 4 5 6 7 8 .1/ Heat sink retention clips (two) .2/ Heat sink .3/ Thermal grease .4/ Microprocessor .5/ Pin 1 location .6/ Lower processor socket, with lever (latch) in open position .
Installing a Microprocessor Remove the board-support panel: a. Remove the left side panel .1/ . b. Remove the four screws .2/ from the right edge of the board-support panel.
Installing a Microprocessor 2. Select the processor board that you will remove. Locate the appropriate processor-board connector ( .2/ or .4/ ) on the system board .1/ . The primary processor-board connector is located at .2/ . The secondary processor-board connector is located at .
Installing a Microprocessor 6. Locate the primary and secondary microprocessor sockets on the processor boards, as shown in the following illustration. Your server comes with a microprocessor preinstalled in the primary socket. Therefore, you will install the new microprocessor in the secondary socket (also known as an upgrade socket).
Installing a Microprocessor 9. Remove the microprocessor from the static-protective bag, without touching or bending the pins. Place it pin-side down on a grounded, static-protective or conductive-foam surface. 10. Open the thermal grease packet. Place the contents of the packet on top of the microprocessor.
Installing a Microprocessor 17. Move the lever forward and downward until it snaps into the fully closed (locked) position. 18. Install two heat-sink clips to hold the microprocessor/heat sink assembly in the socket: a. Each heat-sink clip has a rounded edge .
Installing a Microprocessor b. The following illustration shows the microprocessor/heat sink assembly, completely attached, except for one end of one clip. The socket .1/ contains the microprocessor .3/ . An installation tool .4/ is being used to press the remaining end of one clip over the heat sink .
Installing a Microprocessor Connect each end of each clip to the matching tab (flange) on the socket. Then, press the clips down until they are secure on both sides of the socket.
Installing a Microprocessor 19. Reinstall the processor board .3/ in the server: a. Locate the appropriate processor-board connector ( .2/ o r .4/ ) on the system board .1/ . Install the first processor board in the primary connector .2/ . Install the second processor board in the secondary connector .
Installing a Microprocessor b. Grasp the processor board by the corners with the handles. Insert the primary processor board, component-side down. 98 PC Server 704 User's Handbook.
Installing a Microprocessor Insert the secondary processor board, component-side up. c. Slide the processor board into the appropriate slot guides on the system board. d. Press the processor board carefully but firmly into the system-board connector. e.
Installing a Microprocessor could damage the processor board or the connector on the system board. 20. Reinstall the board-support panel: a. Align the support panel so that the three tabs .1/ at the back left edge of the panel fit into the three chassis slots.
Installing a Microprocessor 21. If you have no other options to install, replace the cover on the server (see “Completing the Installation” on page 201) and reconnect the cables and power cord (see step 7 on page 205). 22. Because you installed a new microprocessor in your server, you might want to upgrade your operating system.
Installing a Microprocessor What to do next? Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113. Removing memory-module kits? — Go to “Removing Memory-Module Kits” on page 124.
Removing a Microprocessor Removing a Microprocessor Your server comes with two processor boards. Some models come with one microprocessor on each processor board. Other models come with one microprocessor on one processor board. Your server supports a maximum of four microprocessors.
Removing a Microprocessor 2. Avoid touching the components and gold-edge connectors on the processor board. 3. Do not touch or bend the exposed pins on a microprocessor.
Removing a Microprocessor If you want to remove a microprocessor from a processor board, you must remove that processor board from its connector on the system board. To remove a microprocessor, do the following steps: 1. Before you can access the boards inside the server, you must remove the metal board-support panel that holds them in place.
Removing a Microprocessor 2. Select the processor board that you will remove. Locate the appropriate processor-board connector ( .2/ or .4/ ) on the system board .1/ . The primary processor-board connector is located at .2/ . The secondary processor-board connector is located at .
Removing a Microprocessor 6. Remove the two clips that hold the heat sink and microprocessor in place: Note: When you remove the clips, avoid scraping them against the system-board components. a. Insert a small, flat-blade screwdriver into the slot on the end of one clip.
Removing a Microprocessor 11. If you are installing a faster microprocessor, go to “Installing a Microprocessor” on page 86. Otherwise, continue with the next step. 12. Reinstall the processor board .3/ in the server: a. Locate the appropriate processor-board connector ( .
Removing a Microprocessor b. Grasp the processor board by the corners with the handles. Insert the primary processor board, component-side down. Chapter 4.
Removing a Microprocessor Insert the secondary processor board, component-side up. c. Slide the processor board into the appropriate slot guides on the system board. d. Press the processor board carefully but firmly into the system-board connector. e.
Removing a Microprocessor could damage the processor board or the connector on the system board. 13. Reinstall the board-support panel: a. Align the support panel so that the three tabs .1/ at the back left edge of the panel fit into the three chassis slots.
Removing a Microprocessor What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113. Removing memory-module kits? — Go to “Removing Memory-Module Kits” on page 124.
Installing Memory-Module Kits Installing Memory-Module Kits Adding memory to your server is an easy way to make programs run faster. You can increase the amount of memory in your server by installing options called memory-module kits . Your server uses 72-pin, parity, single-inline memory modules (SIMMs).
Installing Memory-Module Kits Notes: 1. Use SIMMs that have tin-lead, alloy-plated-edge connectors. 2. Use SIMMs that are compatible with Joint Electron Device Engineering Council (JEDEC) standards. Contact your IBM reseller or IBM marketing representative for a list of approved SIMMs.
Installing Memory-Module Kits Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Removed the server cover (see “Preparing to Install Options” on page 78).
Installing Memory-Module Kits The following illustration shows the memory-module connectors for all models. Bank 2 Bank 1 Bank 2 Bank 1 J16 J14 J12 J10 J8 J6 J4 J2 J15 J13 J1 1 J9 J7 J5 J3 J1 16 Attention: a.
Installing Memory-Module Kits To install memory modules on a memory board, do the following steps: 1. Remove the board-support panel: a. Remove the left side panel .1/ . b. Remove the four screws .2/ from the right edge of the board-support panel. Save the screws for later use.
Installing Memory-Module Kits 2. Remove the memory board: a. Disconnect the memory board from the system board by rotating the memory-board corner handles outward to a 90-degree angle from the memory board. b. Grasp the memory-board corner handles and carefully slide the memory board out of the slot.
Installing Memory-Module Kits 5. Touch the static-protective package to any unpainted metal surface on the server. Then, remove the memory-module kit from the package. Static Devices 6. Install the kit: a. Start with the lowest-numbered sockets in bank 1.
Installing Memory-Module Kits e. Repeat these steps for each memory module that you install. 7. Reinstall the memory board: a. On the system board .1/ , locate the connector .
Installing Memory-Module Kits e. Rotate the memory-board handles to the closed position, until the handles are aligned with the front edge of the memory board. 8. Go to Table 10 on page 283 to record the sizes of the memory modules and the connectors into which they are installed.
Installing Memory-Module Kits page 39 to reconfigure your server; then, return here and continue with “What to do next?” on page 122 to determine your next step. The next time that you start the server, a message appears to indicate that memory has been added or removed.
Installing Memory-Module Kits No internal devices to install or remove? — Go to “Completing the Installation” on page 201. Installing an external option? — Go to “Connecting External Options” on page 207.
Removing Memory-Module Kits Removing Memory-Module Kits 16 Attention: a. Reduce the risk of electrostatic discharge (ESD) damage to the memory modules and memory board by following the instructions in Notice Number 10. b. To avoid breaking the retaining clips or damaging the sockets, handle the clips gently.
Removing Memory-Module Kits 2. Remove the memory board: a. Disconnect the memory board from the system board by rotating the memory-board corner handles outward to a 90-degree angle from the memory board. b. Grasp the memory-board corner handles and carefully slide the memory board out of the slot.
Removing Memory-Module Kits 4. Locate the memory-module connectors on the memory board and determine which memory modules you want to remove. Note: You must remove the memory modules in pairs, starting with the highest-numbered sockets that are farthest away from bank 1.
Removing Memory-Module Kits 6. Store any memory modules that you are no longer using in a static-protective package. Make a note of the kit size and speed for future reference. Static Devices . 7. If you are installing memory modules in the empty connectors, go to “Installing Memory-Module Kits” on page 113.
Removing Memory-Module Kits 8. Reinstall the memory board: a. On the system board .1/ , locate the connector .2/ for the memory board .3/ . 1 2 3 b. Grasp the memory-board corner handles and carefully slide the memory board into the appropriate slot guides on the system board.
Removing Memory-Module Kits 9. Reinstall the board-support panel: a. Align the support panel so that the three tabs .1/ at the back left edge of the panel fit into the three chassis slots. b. Close the panel. Check to make sure that the boards in the slots behind the panel align with the scribe marks on the panel.
Removing Memory-Module Kits What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Installing Video Memory Installing Video Memory Your server system board comes with 512 KB of preinstalled video memory. If you expand the memory buffer to 1 MB, your server controller will support high resolution graphics and text modes with 132 columns.
Installing Video Memory To install video memory, do the following steps: 1. Remove the board-support panel: a. Remove the left side panel .1/ . b. Remove the four screws .2/ from the right edge of the board-support panel. Save the screws for later use.
Installing Video Memory 2. Touch the static-protective package to any unpainted metal surface on the server. Then remove the DRAM from the package. Static Devices 3. Locate the dot .2/ on the DRAM. 4. Carefully align the dot on the DRAM with the beveled corner of the video-memory socket .
Installing Video Memory 6. Reinstall the board-support panel: a. Align the support panel so that the three tabs .1/ at the back left edge of the panel fit into the three chassis slots. b. Close the panel. Check to make sure that the boards in the slots behind the panel align with the scribe marks on the panel.
Installing Video Memory 7. Reinstall the covers (see “Completing the Installation” on page 201) and run the System Configuration Utility program (see Chapter 3, “Configuring Your Server” on page 39). The next time that you start the server, a message appears to indicate that memory has been added or removed.
Installing Video Memory What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Replacing the Real-Time Clock Replacing the Real-Time Clock The real-time clock (RTC) contains a long-life, integral lithium battery. If the battery malfunctions (for example, the CMOS random-access memory (RAM) no longer stores the correct system settings), you must replace the RTC as described in this section.
Replacing the Real-Time Clock 3. In the U.S., please call 1-800-IBM-4333 for information on battery disposal. To replace the real-time clock, do the following steps: 1. Remove the board-support panel: a. Remove the left side panel .1/ . b. Remove the four screws .
Replacing the Real-Time Clock 2. Remove the RTC from its socket (system-board connector) .1/ with an appropriate tool. 1 2 3. If you plan to reinstall the same RTC later, store it in a static-protective bag.
Replacing the Real-Time Clock 6. Orient the RTC so that the dot .2/ on the top aligns with the rear of the system board. 7. Insert the pins on the RTC into the matching system-board socket connectors .1/ . 8. Carefully and firmly press the RTC downward into the socket connectors; do not bend the pins.
Replacing the Real-Time Clock 9. Reinstall the board-support panel: a. Align the support panel so that the three tabs .1/ at the back left edge of the panel fit into the three chassis slots. b. Close the panel. Check to make sure that the boards in the slots behind the panel align with the scribe marks on the panel.
Replacing the Real-Time Clock What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Installing Adapters Installing Adapters Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Read the instructions that come with the adapter.
Installing Adapters systems that support the Plug and Play feature become available, your server will automatically configure itself when you install EISA, ISA, and PCI Plug and Play devices. Your server comes with a video controller. This video controller is an integrated component on the system board.
Installing Adapters Considerations Three types of adapters are available for your PC Server 704: Extended industry-standard architecture (EISA) Industry-standard architecture (ISA) Periphe.
Installing Adapters Installation Procedure You can use any adapter that is compatible with an IBM PC AT or PC XT system (except for an 8-bit drop card that fits only in an 8-bit PC XT connector).
Installing Adapters 2. Remove the expansion-slot cover: a. Loosen and remove the screw .1/ on the top of the expansion-slot cover. b. Slide the expansion-slot cover out of the server. c. Store these items in a safe place for future use. 1 2 3. Remove the adapter from the static-protective package.
Installing Adapters 6. Install the adapter: a. Carefully grasp the adapter .2/ by its top edge or upper corners, and align it with the expansion slot on the system board. b. Press the adapter firmly into the expansion slot. The tapered foot of the adapter-retaining bracket must fit into the mating slot in the expansion-slot frame.
Installing Adapters 7. If you installed an EISA or ISA adapter, run the System Configuration Utility program to reconfigure your server. If you installed a PCI adapter, running this program is optional. See Chapter 3, “Configuring Your Server” on page 39 for instructions on running this program.
Installing Adapters What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Removing Adapters Removing Adapters 14 Attention: Expansion-slot covers must be installed on all vacant slots. This maintains the electromagnetic emissions characteristics of the system and ensures proper cooling of system components. To remove an adapter, do the following steps: 1.
Removing Adapters c. Loosen and remove the screw .1/ on top of the adapter-retaining bracket. Save the screw for later use. d. Grasp the adapter .2/ by its top edge or upper corners, and carefully pull the adapter out of the slot. Do not scrape the adapter against other components.
Removing Adapters 2. If you are installing another adapter in this expansion slot, see “Installing Adapters” on page 143 for instructions. If you are not installing another adapter in this expansi.
Removing Adapters 3. Go to Table 11 on page 284 and delete the name of the adapter that you removed; then, return here. 4. If you removed an EISA or ISA adapter, run the System Configuration Utility program to reconfigure your server. If you removed a PCI adapter, running this program is optional.
Removing Adapters What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Installing Internal Drives Installing Internal Drives If you add different types of drives, your system can read multiple types of media and store more data.
Installing Internal Drives Each hot-swap drive that you plan to install must have a hot-swap-drive tray attached. The drive must have a single connector attachment (SCA) connector. Your server comes with 12 hot-swap drive trays. Internal Drive Bays Internal drives are installed in bays .
Installing Internal Drives Considerations Your PC Server 704 comes with one SCSI CD-ROM drive and one 3.5-inch, 1.44 MB diskette drive. The upper-left front bays support half-high, removable-media drives. Notes: 1. Installing hard disk drives in the upper-left front bays is not recommended.
Installing Internal Drives Table 3 shows the widths, types, and maximum heights for the drives that you can install in each bay. Table 3. Maximum Allowable Drive Sizes Bay or Bank Drive Width Drive Type Drive Height Upper left 3.5-inch Diskette Half-high Upper-left front 3.
Installing Internal Drives SCSI IDs If you install additional SCSI devices, each SCSI device that is connected to the integrated SCSI-2 controllers needs a unique identification (ID) so that the controllers can identify the devices and ensure that different devices do not attempt to transfer data at the same time.
Installing Internal Drives The following illustration shows a SCSI drive backplane. 12 0 3 45 The connectors on the backplane are: .1/ J4 SCSI ID jumper block .2/ J3 SCSI ID jumper block .3/ J8 Fast SCSI ID connector .4/ J10 Power and ground from power distribution board .
Installing Internal Drives Table 5 shows the SCSI IDs that you can use for hot-swap drives. The processing sequence for SCSI devices is set through the SCSISelect Utility program (refer to the SCSI Software User's Guide for more information). The sequence proceeds from the lowest SCSI ID to the highest (0 to 6, then 8 to 15).
Installing Internal Drives Refer to the instructions that come with the SCSI device for more information about termination. Refer to the User's Reference for additional information about your server's SCSI subsystem.
Installing Internal Drives 3. Check the instructions that come with the drive, or contact your IBM reseller or IBM marketing representative to see if you need to set any switches or jumpers on the drive, or if you need to attach a tray to the drive. Notes: a.
Installing Internal Drives Installing a 5.25-inch Removable-Media Drive Before you begin: Be sure you have: Removed the server left side cover Unlocked and opened the short bay door Prepared the drive for installation (see “Preparing to Install Options” on page 78 and “Preinstallation Steps (All Bays)” on page 163).
Installing Internal Drives To install a removable-media drive in the upper-left front bays, do the following steps: 1. Remove the filler panel from the bay in which you plan to install the drive: a.
Installing Internal Drives 2. Remove the screws .2/ and filler panel .1/ from the bay in which you plan to install a drive. Save the panel and screws for later use.
Installing Internal Drives 3. Remove the metal EMI shield from the bay opening: a. At the left side of the shield, push the tabs .1/ slightly to the right while pulling out. b. Pull the right edge of the shield out from the chassis slot .2/ . Save the shield to reuse if you remove a drive from a bay later and do not reinstall one.
Installing Internal Drives 7. Attach the plastic snap-in slide rails and an EMI/ESD grounding clip to the drive: a. Attach plastic snap-in slide rail B .2/ to the left side of the drive, using two screws .4/ of the appropriate size and length. b. Install the grounding clip under the screw head near the front of the drive, as shown in .
Installing Internal Drives 9. Connect a signal cable .1/ to the back of the drive. If a narrow SCSI cable is already connected to devices in the 5.25-inch drive bays, add your drive to the cable. Otherwise, install a standard 50-pin ribbon cable: connect this cable to connector J8 (on the lower backplane for the 5.
Installing Internal Drives 11. Route the cables for your 5.25-inch drive as shown in the following example illustration. 1 4 3 2 .1/ Power cable .2/ Connector J8 on upper SCSI backplane .3/ Narrow SCSI cable .4/ Removable-media drive at end of narrow SCSI cable Chapter 4.
Installing Internal Drives 12. If you are installing another 5.25-inch drive, return to step 2 on page 167. Otherwise, continue with the next step. 13. Reinstall the filler panel frame: a. Align the hinge tabs at the right edge of the filler panel frame with the corresponding slots in the chassis.
Installing Internal Drives Installing a Drive in a Hot-Swap Bay Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet).
Installing Internal Drives To install a drive in a hot-swap bay, do the following steps: 1. Open the EMI metal panel, using the three thumbscrews. 2. Grasp the plastic lever on an empty carrier and pull the lever toward you. 3. Remove the empty carrier .
Installing Internal Drives 4. Remove the drive from its static-protective bag and place it on a static-protective surface. Static Devices 5. Go to Table 12 on page 286 to record the drive model number and serial number.
Installing Internal Drives 6. Orient the drive .3/ so that the power and signal .4/ connectors are near the top surface of the drive; then, place the drive on the static-protective surface again. 7. Place the carrier .2/ on top of the drive. 8. Attach the carrier using four screws .
Installing Internal Drives 9. Install the hard disk drive in the hot-swap bay: a. Align the drive/carrier assembly vertically so that it engages the guide rails in the bay. b. Gently push the drive assembly into the bay until the drive connects to the backplane.
Installing Internal Drives What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Installing Internal Drives Running the System Configuration Utility to initialize new options? — Go to “Using the System Configuration Utility Program” on page 45.
Removing Internal Drives Removing Internal Drives Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Removed the front and side covers (see “Preparing to Install Options” on page 78).
Removing Internal Drives Removing a 5.25-Inch Removable-Media Drive Before you begin: Be sure you have: Removed the server left side cover Unlocked and opened the short bay door Prepared the drive for installation (see “Preparing to Install Options” on page 78 and “Preinstallation Steps (All Bays)” on page 163).
Removing Internal Drives Notes: 1. Installing hard disk drives in these bays is not recommended. The hard disk drives generate EMI. In addition, hard disk drives in these bays are more susceptible to ESD. 2. System EMI integrity and cooling are both protected by having drives installed in the bays or filler panels and EMI shields covering the bays.
Removing Internal Drives 3. Remove the panel frame: a. Press the two panel frame release tabs, located between the front edge of the cardcage and the metal flange (the tab locations are pinpointed but not shown at .
Removing Internal Drives 7. Place the drive in a static-protective bag and store it in a safe place. Static Devices 8. If you are not reinstalling the same or another drive, install a metal EMI shield to cover the empty bay: a. On the right edge of the shield, engage the single tab in the chassis slot.
Removing Internal Drives 9. Cover the empty bay with a filler panel: a. Use two screws .1/ to install a filler panel .2/ in the corresponding opening in the filler panel frame. 1 2 b. Align the hinge tabs (the tab locations are pinpointed but not shown at .
Removing Internal Drives 10. Go to Table 12 on page 286 to update the drive information; then, return here to determine your next step. 11. Reinstall the side cover (see “Installing the Side Covers” on page 203). 12. Close and lock the front bay door.
Removing Internal Drives Installing an adapter? — Go to “Installing Adapters” on page 143. Removing an adapter? — Go to “Removing Adapters” on page 151. Installing a 5.25-inch removable-media drive? — Go to “Installing a 5.
Removing Internal Drives Removing a Hot-Swap Drive Notes: 1. To locate the hot-swap bays, see the first illustration given under “Removing Internal Drives” on page 180. 2. You do not have to turn off the server to remove a drive from the hot-swap bays.
Removing Internal Drives Note: Before you hot-swap a drive, make sure it is defective. If you partially or completely remove a good drive instead of a defective one, your server might lose valuable data.
Removing Internal Drives To remove a drive from the hot-swap bays, do the following steps: 1. Find the defective drive that you plan to remove. 2. Ensure that you have selected the correct drive for removal by verifying that the amber indicator light above the drive is illuminated.
Removing Internal Drives b. Remove the carrier from on top of the drive. c. Place the drive in a static-protective bag and store it in a safe place. Static Devices d. If you are installing another drive in the carrier, go to step 4 on page 175. Otherwise, continue with the next step.
Removing Internal Drives What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Removing Internal Drives Installing an external option? — Go to “Connecting External Options” on page 207. Running the System Configuration Utility to initialize new options? — Go to “Using the System Configuration Utility Program” on page 45.
Adding Power Supplies Adding Power Supplies Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Turned off peripheral devices (see “Preparing to Install Options” on page 78).
Adding Power Supplies To add a power supply, do the following steps: 1. Locate the cover on the power-supply bay (at the back of the power-supply chassis). 2. Remove the four screws from the cover. 3. Remove the power-supply cover and save for future use.
Adding Power Supplies What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Removing Power Supplies Removing Power Supplies Before you begin, be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Turned off peripheral devices (see “Preparing to Install Options” on page 78).
Removing Power Supplies 4. Unplug the power cord from the back of the chassis. A spring-loaded interlock at the AC receptacle .1/ prevents the power supply from being removed unless the power cord has been removed. 5. Remove the four screws .2/ and store them in a safe place.
Removing Power Supplies What to do next? Installing a microprocessor? — Go to “Installing a Microprocessor” on page 86. Removing a microprocessor? — Go to “Removing a Microprocessor” on page 103. Installing memory-module kits? — Go to “Installing Memory-Module Kits” on page 113.
Security Procedures Security Procedures Your server is equipped with security features to help prevent theft or unauthorized use of your server. Your User's Reference contains a complete explanation of these features. To use or change some of these features, you might need to remove the server cover.
Installing the Top Cover Completing the Installation To complete your installation, you must reinstall the top and side covers, and reconnect all the cables that you disconnected in “Preparing to Install Options” on page 78. Follow the instructions in this section.
Installing the Top Cover 4. Slide the front edge of the cover forward under the edge of the bezel. 20 angle or less ° 5. Attach the three screws that you removed in step 1 on page 83 to the back edge of the top cover.
Installing the Side Covers Installing the Side Covers Before you begin: Be sure you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). Turned off peripheral devices (see “Preparing to Install Options” on page 78).
Installing the Side Covers 3. Align the top and bottom rows of tabs on the cover with the slots in the chassis; then, carefully push the cover inward. 4. Slide the cover toward the front of the server, so that the tabs engage firmly in the slots. 5. Attach the three screws .
Installing the Side Covers 7. Connect all cables to the back of the server; then, plug all power cords into properly grounded electrical outlets. Notes: a. If you are in the United Kingdom and have a modem or fax machine attached to your server, reconnect the telephone line after you plug in the power cords.
Installing the Side Covers What to do next? Installing an external option? — Go to “Connecting External Options” on page 207. No external options to install? – If you installed options during the initial setup of your server, go to “Installation Checklist” on page 37 to complete the installation procedure; then, return here.
Connecting External Options Connecting External Options Before you begin: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77 (or your safety booklet). To connect external options (printer, scanner, SCSI devices, and so on) to your PC Server 704, see the documentation that comes with the options.
Connecting External Options Cabling Requirements A 16-bit (wide) SCSI cable connects each hot-swap backplane to an integrated SCSI-2 controller on the system board; and an 8-bit SCSI cable connects the CD-ROM drive to the 8-bit connector on the top backplane.
Connecting External Options Setting SCSI IDs for External Devices You must set a unique SCSI ID for each SCSI device that is connected to a SCSI-2 controller, so that the SCSI-2 controller can identify the devices and ensure that different devices do not attempt to transfer data at the same time.
Connecting External Options Installation Procedure To attach an external device: 1. Turn off the server and all attached devices. 2. Follow the instructions that come with the option to prepare it for installation and to connect it to the server.
Connecting External Options What to do next? If you installed options during the initial setup of your server, go to “Installation Checklist” on page 37 to complete the installation procedure; then, return here. If you installed hot-swap drives, you might need to update your server configuration parameters.
Connecting External Options 212 PC Server 704 User's Handbook.
Chapter 5. Solving Problems This chapter contains information to help you solve some of the simpler problems you might have with your IBM PC Server 704. For more complex technical problems, see Chapter 6, “Getting Help, Service, and Information” on page 269.
Overview of the Diagnostic Tools Getting Started If you are not familiar with the diagnostic tools and programs, continue reading this chapter; then, return here.
Overview of the Diagnostic Tools Power-On Self-Test (POST) Each time you turn on the system, it performs a series of tests that check the operation of the system and some options.
Overview of the Diagnostic Tools POST Beep Codes POST generates one or more beeping sounds to indicate that the tests detect an error. One beep and the appearance of text on the monitor indicate successful completion of the POST. If the server halts before POST completes, one or more beeps are emitted to indicate that POST detects an error.
Overview of the Diagnostic Tools IRQ/DMA assignments, memory usage, device drivers, and so on. Utility Programs The Diagnostic Diskette also contains utility programs, such as an ASCII text editor and a diskette format program.
Overview of the Diagnostic Tools Diagnostic Error Messages Diagnostic error messages appear when a test program finds a problem with a hardware option. Normally, these messages are text, but they can be numeric. The test programs will generate one of the following return codes: 0 A return code of “0” indicates that the device passed its test.
About the Test Programs About the Test Programs This section includes useful information about navigating through the test programs, as well as procedures for starting and stopping them.
About the Test Programs The Main Menu of the Diagnostic Diskette The Main Menu is the starting point for all of the diagnostic tests. It contains the following choices: Diagnostics : When you select this choice from the Main Menu, the Diagnostics Menu appears.
About the Test Programs Format Diskette. For more information about the File Editor, see “Using the File Editor” on page 265. Exit : Select this choice to exit from the Diagnostic Diskette.
About the Test Programs F10 Displays the Local Menu when the Module Tests Menu is displayed or from individual Test Group test screens. Local Menu includes the following selections: Test Options serves as a shortcut to accessing and changing the test options without having to back up through menus.
About the Test Programs Using the Command Line Options The following Command Line Options allow you to define specific conditions for running the diagnostic programs at startup time.
About the Test Programs KBD Keyboard PDV Pointing device or mouse MEM Memory SCU SCSI CDR CD-ROM SYS System information/Utilities You can include this option multiple times.
Starting the Test Programs IntruderAlert Each time you start the diagnostic programs, IntruderAlert checks for damage to the Diagnostic Diskette. If a virus or program alteration is detected, the diagnostic programs will not load. To suspend IntruderAlert and continue loading the diagnostic programs, press Esc .
Starting the Test Programs The Test Group Window When you select Quick Tests or Module Tests from the Diagnostic Menu, a Test Group window appears. (For Module Tests, if you press Tab, the window expands to a full screen.) The Test Group window shows the attributes, parameters, and selected tests of the corresponding Test Group.
Starting the Test Programs Using the Module Tests To start the Module Tests from the Main Menu of the Diagnostic Diskette: 1. Start the diagnostic programs. If you do not know how to do this, see “Starting the Test Programs” on page 225. 2. Select Diagnostic from the Main Menu; then, press Enter .
Starting the Test Programs Changing Selected Tests in Test Groups To add or remove a test from a Test Group: 1. In the Module Tests Menu, use the Up Arrow ( ↑ ) or Down Arrow ( ↓ ) key to move the highlight bar to your selection. 2. Press Tab to move into the expanded Test Group window.
Starting the Test Programs Test Options Each option that appears on the Options Menu is briefly described below. Halt on Error : The default is No .
Starting the Test Programs When Test Log starts, the test programs create a log with the following information: – The date and time the log was opened – The start and end times of each module test.
Starting the Test Programs – Test Log Mode : This choice determines the amount of data to be logged after you select COM1, LPT1, ASCII, or .DBF. The available options are LogAll or LogFail. LogAll logs all test information. LogFail logs only failures.
POST Error Messages POST Error Message Table The following table shows error messages that might appear on the screen during the power-on self-test (POST). Sometimes the first error to occur causes additional errors. In this case, the system displays more than one error message.
POST Error Messages POST Message Description 0043 The EISA configuration is not valid for the slot. Action: Start the System Configuration Utility and check for conflicts.
POST Error Messages POST Message Description 0060 The keyboard is locked. Please unlock it. Action: Turn off the server; then, insert the System Configuration Utility into the primary diskette drive. When the password prompt appears, enter the administrative password.
POST Error Messages POST Message Description 0132 Floppy drive B: The system is not able to start the diskette in the drive. The diskette might be damaged, incorrectly formatted, or inserted incorrectly. Action: Try another startable diskette. If the problem recurs, have the system serviced.
POST Error Messages POST Message Description 0195 The CMOS system options have not been set. Action: If you have just replaced the real-time clock on the system board, start the Setup program to set the correct date and time. If the problem recurs, have the system serviced.
POST Error Messages POST Message Description 0301 ECC Single bit correction failed, Correction disabled. Action: Turn off the system and wait 30 seconds; then, turn it back on. If event logging is enabled, POST logs this event in nonvolatile flash memory.
POST Error Messages POST Message Description 0380 ECC SIMM failure, Board in slot #1 SIMM # Action: Reseat the memory modules on the memory board. If the problem recurs, have the system serviced. 0392 ECC SIMM failure, Board in slot #2 SIMM # Action: Reseat the memory modules on the memory board.
POST Error Messages POST Message Description 0452 An error occurred in the DMA Controller. Action: Turn off the system and wait 30 seconds; then, turn it back on. If the problem recurs, have the system serviced. 0460 An error occurred in the Fail-safe Time NMI.
POST Error Messages POST Message Description 0800 A PCI I/O Port Conflict occurred. Action: Turn off the system and wait 30 seconds; then, turn it back on. If the problem recurs, have the system serviced. 0801 A PCI Memory Conflict occurred. Action: Turn off the system and wait 30 seconds; then, turn it back on.
POST Error Messages POST Message Description 0816 A conflict occurred with the Serial Port 1 Resource. Action: Start the System Configuration Utility and check for conflicts. If the problem recurs, have the system serviced. 0817 A conflict occurred with the Serial Port 2 Resource.
POST Error Messages POST Message Description 0982 I/O Expansion Board NMI occurred in Slot n . Action: Turn off the system and wait 30 seconds; then, turn it back on. If event logging is enabled, POST logs this event in nonvolatile flash memory. If the error message recurs, have the system serviced.
SCSI Messages SCSI Messages If your server has at least one hard disk drive, review the following information before having the system serviced. Note: If your server has a CD-ROM drive but does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed.
Beep Codes Beep Codes One beep and the appearance of text on the monitor indicate successful completion of POST. When POST detects a fatal error, the tests stop, and the server emits one or more beeps. Beep codes are sounded in a series of individual beeps.
Troubleshooting Troubleshooting You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Look for the symptom in the left column of the chart. Instructions and probable solutions to the problem are in the right column of the chart.
Troubleshooting Diskette Drive Problems Action Diskette drive In-Use light stays on, or the system bypasses the diskette drive. If there is a diskette in the drive, verify that: 1. The diskette is good and not damaged. (Try another diskette if you have one.
Troubleshooting Monitor Problems Action Wavy, unreadable, rolling, distorted screen, or screen jitter. If the monitor self-tests show that the monitor is OK, consider the location of the monitor.
Troubleshooting General Problems Action Problems such as broken cover locks or indicator lights not working. Have the system serviced. System continuously restarts.
Troubleshooting Keyboard, Mouse, or Pointing- Device Problems Action The mouse or pointing device does not work. Verify that the mouse or pointing-device cable is securely connected and the device drivers are installed correctly. Note: The pointing-device port is also known as the auxiliary-device port or mouse port.
Troubleshooting Option Problems Action An IBM option that was just installed does not work. Verify that: 1. The option is designed for the system. 2. You followed the installation instructions that were supplied with the option. 3. The option is installed correctly.
Troubleshooting Serial Port Problems Action The number of serial ports displayed is less than the number of serial ports installed. Verify that: 1. Each port is assigned a unique address. 2. The serial-port adapter, if you installed one, is seated properly.
Troubleshooting Software Problems Action Is your software program OK? To determine if problems are caused by the software, verify that: 1. Your system has the minimum memory requirements needed to use the software. Refer to the information supplied with the software to verify memory requirements.
Troubleshooting the 100/10 PCI Ethernet Adapter Troubleshooting the 100/10 PCI Ethernet Adapter This section provides troubleshooting information for problems that might occur when the 100/10 PCI Ethernet adapter is installed in the server.
Troubleshooting the 100/10 PCI Ethernet Adapter Make sure that you are using the correct drivers. Check for operating system-specific causes for the problem. Test the adapter. Select Test adapter from the Main Menu on the Ethernet adapter Configuration and Drivers diskette.
Troubleshooting the 100/10 PCI Ethernet Adapter Adapter Problem Action Data is corrupted or sporadic. Make sure that you are using Category 5 cabling when operating at 100 Mbps. The Ethernet adapter stopped working when another adapter was added to the server.
Troubleshooting Other Network Adapters Troubleshooting Other Network Adapters This section provides general troubleshooting information for problems that might occur when a network adapter is installed in the server. For more specific details about troubleshooting your network adapter, see your network-adapter documentation.
Troubleshooting Other Network Adapters Network Adapter Troubleshooting Chart You can use the following troubleshooting chart to find solutions to network-adapter problems that have definite symptoms. Adapter Problem Action The Setup program reports the network adapter's interrupt as “0” or “255.
Troubleshooting Identifying Problems through Status Indicators Status indicators on the server can help to identify problems with some system components such as power supplies and hot-swap drives.
Troubleshooting The following table describes the power-supply status conditions that the LEDs indicate. Power Supply OK LED Power Supply Current OK LED Status Off 1 Off 1 The power supply has shut down. This occurs when the voltage is too high, when a fan fails, or when the power supply becomes too hot.
Troubleshooting The following table describes the SCSI drive status conditions that the LEDs indicate. Power On LED Drive In-Use LED Drive Fault LED Status On Off Off Hot-swap drive is present; power to the drive is on. On Blinking Off Hot-swap drive is present; power to the drive is on.
Checking for Damage Checking the System for Damage This section provides instructions on what to do if your system is damaged. After Dropping It Obvious damage: Look for loose cables and obvious damage. If any cables are loose, reconnect them securely.
Checking for Damage After Spilling Liquid on It If liquid gets on the keyboard: 1. Turn off the system. 2. Unplug the keyboard from the back of the system. 3. Turn the keyboard upside down to drain excess liquid. 4. Dry off the keyboard with a lint-free cloth.
Installing Additional Test Programs Installing Additional Test Programs You can add other test programs to the Diagnostic Diskette. These other programs are usually provided on the diskette that comes with a device. After you add the programs to the Diagnostic Diskette, you can include information from the programs in the Test Log.
Installing Additional Test Programs USERDIAG.CFG Example An example USERDIAG.CFG file might look like the following: Note: You can have more than one command-line parameter for any given test.
Using the Utility Programs Using the Utility Programs The Diagnostic Diskette contains utility programs for formatting diskettes and editing. Formatting Diskettes To format a diskette within the diagn.
Using the Utility Programs F2 To be in search mode, press F2. You are prompted to enter the search word or words on a reverse highlighted line at the bottom of the File Edit Screen. After typing in the search word, press Enter. F3 To find the next occurrence of a search word, press F3.
Using the Utility Programs To access the File Editor: 1. Select File Editor from the Utilities Menu; then, press Enter . 2. Insert a diskette into drive A or drive B before selecting the file that you want to edit; then, select the file from the Files Selection box.
Using the Utility Programs 268 PC Server 704 User's Handbook.
Chapter 6. Getting Help, Service, and Information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section provides information about those sources.
services, HelpWare provides a wide variety of extended services that address almost any need. Using Electronic Support Services If you have a modem, you can get help from several popular services.
Use the Jump command; type IBM and select PC Product Support. America Online Use the “Go to” keyword IBM Connect . On the World Wide Web, the IBM Personal Computers home page has information about IBM Personal Computer products and support. The address for the IBM Personal Computer home page is: http://www.
In addition, if you purchased an IBM PC Server, you are eligible for PC Server Startup Support for 90 days after installation. This service provides assistance for: Setting up your network operati.
Purchasing Additional HelpWare Services During and after the warranty period, you can purchase additional HelpWare services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations.
Using application programs and games Tuning performance Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit.
10-incident limit. For more information about purchasing Network and Server Support, see “Ordering Support Line Services.” Ordering Support Line Services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list.
Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week. On-site service to premium on-site service If your warranty provides for on-site service, you can upgrade to premium on-site service (4-hour average on-site response, 24 hours a day, 7 days a week).
Ordering Publications Additional publications are available for purchase from IBM. For a list of publications available in your country: In the U.S. and Puerto Rico, call 1-800-879-2755. In other countries, contact your IBM reseller or IBM marketing representative.
278 PC Server 704 User's Handbook.
Appendix A. Server Records Record the Identification Numbers Record and retain the following information. Table 7. PC Server 704 Identification Numbers The server identification numbers appear on a label on the rear of the server. Two keys are provided with your server.
Device Records Installed Device Records Use the following tables to keep a record of the options installed in or attached to your system. You can also record your system's default configuration settings. This information can be helpful when you install additional options in your PC Server 704 or if you ever need to have your server serviced.
Device Records Table 8 (Page 1 of 2). System Configuration Utility Program Defaults and Changes Menu Options Default Value New Value Additional Information System Group System Identification and Version Information System Identification String None Config and Overlay Version BIOS Version String MP Sec.
Device Records Table 8 (Page 2 of 2). System Configuration Utility Program Defaults and Changes Menu Options Default Value New Value Additional Information Mouse Control Option Autodetected Console Redirection COM port for redirection Disable Baud rate 115.
Device Records Table 9. PC Server 704 Defaults and Changes Options Default Value New Value Additional Information Flash EEPROM Revision Level System Board Identifier System Serial Number BIOS Date Video Setup Video Controller SVGA Video Memory 512 KB Table 10 shows the defaults for system memory and extended memory in your server.
Device Records Record expansion slot configuration information for your server in Table 11. Table 11. Expansion Slot Configuration Information Expansion Slot IRQ DMA I/O Port ROM/RAM Address Option De.
Device Records Refer to the following illustration of your server bays when completing Table 12 on page 286. 12 Hot Swap Bays Open Bays Diskette Drive CD-ROM Drive Note: If you attach a drive or other device to an adapter, record the descriptive information appropriately.
Device Records Table 12. Internal Drives and Devices Location Drive or Device Description Diskette Bay External Bay 1 External Bay 2 External Bay 3 External Bay 4 Bank 1 Bay 1 Bank 1 Bay 2 Bank 1 Bay .
Device Records Note: If you attach a drive or other device to an adapter, be sure to record the descriptive information in the appropriate column in Table 11 on page 284 (in the same row as the expansion-slot number of the adapter). Table 13. External Drives and Devices Location External Devices Appendix A.
The System Board The System Board The following simplified layout of the system board identifies server components. You might need to refer to this figure before you install hardware in your server, or when you record information in the tables in “Installed Device Records” on page 280.
Changing Jumper and Switch Settings .12/ Not used .13/ Multiprocessing-bus connector (not used) .14/ Fan 3 connector (outer chassis fan, upper) .15/ Fan 4 connector (outer chassis fan, lower) .16/ Hard disk drive LED 2 connector .17/ SCSI channels 1 (right) and 2 (left) connectors .
Changing Jumper and Switch Settings Changing a Jumper Setting A jumper covers pins on a pin block and might be positioned to the left or to the right. The jumper setting depends on which pins are covered. To change a jumper setting: 1. Lift the jumper straight up off the pin block.
Changing Jumper and Switch Settings The following illustration shows a SCSI drive backplane. 12 0 3 45 The connectors on the backplane are: .1/ J4 SCSI ID jumper block .2/ J3 SCSI ID jumper block .3/ J8 Fast SCSI ID connector .4/ J10 Power and ground from power distribution board .
Setting System-Board Configuration Jumpers Table 14 shows the default SCSI IDs for hot-swap drives. Table 14. Default SCSI IDs for Hot-Swap Drives J3 Pins J4 Pins Bay 1 or 7 Bay 2 or 8 Bay 3 or 9 Bay 4 or 10 Bay 5 or 11 Bay 6 or 12 1-2 1-2 0 1 10 3 4 13 1-2 2-3 0 1 2 3 4 5 1 2-3 2-3 8 9 2 11 12 5 1 2-3 2 1-2 2 8 9 10 11 12 13 Notes: 1.
Setting System-Board Configuration Jumpers Table 15 (Page 2 of 2). Configuration Jumper Settings Jumper Pins Description J6A4, BIOS Write 1-2 2-3 1 Disables BIOS update of flash memory. Enables BIOS update of flash memory. Notes: 1. This is the factory default setting.
Setting System-Board Configuration Jumpers Before you start, be sure that you have: Read “Electrical Safety” on page 75 and “Handling Static-Sensitive Devices” on page 77. Removed the left side cover (as viewed from the front of the server; see “Removing the Side Covers” on page 81).
Setting System-Board Configuration Jumpers 8. Removed the left side cover again (see “Removing the Side Covers” on page 81), and move the jumper back to its original position (pins 1 and 2, factory default). 9. Complete the installation (see “Completing the Installation” on page 201).
Setting System-Board Configuration Jumpers 3. Set the BIOS boot block jumper: a. To remove the write-protection from the BIOS boot block, move the jumper to pins 2 and 3. b. To set the write-protection on the BIOS boot block, move the jumper to pins 1 and 2 (factory default).
Setting System-Board Configuration Jumpers To change the location of the Video Sleep Register, do the following steps: 1. Identify the Video-Sleep-Register jumper, J6A2. VideoSleep J6A2 46E8 1 1 2 3 3C3 2. If the processor board blocks access to the jumper, remove it (see steps 2 through 5 on page 106).
Setting System-Board Configuration Jumpers Setting the BIOS Write Jumper (J6A4) 19 Attention: Only a qualified, technical person knowledgeable about boot block update utility programs should change the BIOS Write Jumper (J6A4-1) setting. J6A4 Writable BIOSWrite 1 1 2 3 This jumper enables updating the BIOS in flash memory with a special utility.
Setting System-Board Configuration Switches Setting System-Board Configuration Switches Some configuration actions are controlled through switches on the system board. Table 16 summarizes the switch settings that correspond to these actions. Table 16.
Setting System-Board Configuration Switches To reset the server's NVRAM and RTC settings to the factory default values, do the following steps: 1. Remove the bottom processor board. 2. Locate the configuration switches on the system board. CLEARCMOS CLEARP A SSWORD RESERVED OFF OFF OFF S6A1 ON OFF S6A1-1 S6A1-2 1 2 3 3.
Setting System-Board Configuration Switches Clearing All Passwords (Switch S6A1-2) Setting the password switch to On clears the administrative and user passwords. When the password switch is set to Off, the default, you can enter an administrative or user password, or both.
Setting System-Board Configuration Switches 7. Turn off the server and the monitor. 8. Disconnect the power cord from the server and monitor. 9. Remove the bottom processor board. 10. Slide switch S6A1-2 to Off. 11. Replace the bottom processor board.
Appendix B. Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Trademarks The following terms are trademarks of other companies: Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited.
Index Numerics 1-800 telephone assistance 4, 271 1-900 number support 274 100/10 PCI Ethernet Adapter configuring for other operating systems 69 configuring for Windows NT Server 3.
adding (continued) external options 207, 210 internal drive 156, 158 memory to server 113 power supply 194 processor boards 97, 108 security for server 200 test programs 263 video memory 131 adjusting.
bays (continued) hot-swap bays installing a drive in 173 removing a drive from 189 identification 156 internal drive locations 158, 286 locations 156 upper left front bays installing a drive in 165 pr.
caution (continued) removing covers 81 removing wrong disk drive 189 CD-ROM drive See also the User's Reference in-use light 9 locations 157 preinstalled 14, 156, 158 SCSI ID setting 209 value 16.
configuration (continued) device records 281, 283 disk array See your RAID adapter documentation extended industry-standard architecture (EISA) adapter locations 145 Configuration Diskette 145 devices 46 features and options 59 files (.
considerations cable requirements 208 device drivers 36 installing adapters 145 external SCSI devices 207 internal drives 156, 158 operating system 34 security 200 ServerGuide 28 software 35 controlle.
device adapter locations 281 drivers compatibility with network adapters 149 considerations 36 hardware 36 external 207 failing 250 jumpers and switches, changing 62 locations default 281 drives 286 E.
diskettes (continued) video device driver, installing 38 display See monitor disposing of batteries xii, 137 DMA (direct memory access) See the User's Reference door lock 3, 7 drive-failure light.
eject button CD-ROM 7 diskette drive 7 electrical outlets 25 electrical safety ix, 75 electromagnetic interference (EMI) metal panel 174 removing shielding 168 electronic support 270 electrostatic dis.
features (continued) security (continued) general information 200 padlock loops 12, 13 secure mode 57 summary 3 user password 55 summary 3 Federal Communications Commission (FCC) information See the U.
hard disk drives (continued) number supported 3 power-on light 9 preinstalled 14 removing 189 SCSI 163 SCSI ID 162 sizes 158 status indicators 8 supported 3 types 158 hardfile See hard disk drives har.
installing (continued) internal drives (continued) types and sizes for each bay 158 upper-left front bay 165, 181 internal options 73 memory boards 121, 128 memory-module kits 113 microprocessor 86 ne.
jumpers (continued) changing a setting 62, 290 configuration See system board, configuration jumpers microprocessor 87 on internal drives 164 settings 289 video-sleep-register address (J6A2) 296 K key.
lockout timer 282 loss of data 189 Low-Level Format program See also the SCSI Software User's Guide backing up files 66 overview 66 using 66 when to use 66 M maximum SCSI cable lengths 208 media .
monitor (continued) placement of 24 problems 247 rolling screen 247 self-tests 246 signal cable 11 video port 3 wavy screen 247 mouse See also the User's Reference connector 10 port 3 problems 24.
optional power supply 3 options See also the User's Reference Command Line 223 device records 281 Diagnostic Diskette 220 diskettes 218 EISA, configuring 59 external, connecting 207, 210 failing .
passwords (continued) default setting 282 forgotten password 54, 55, 301 general information 52 purpose 200 setting 54, 55 user 55, 200 PC Server Enterprise Storage Expansion Enclosure 207 PC support .
power-on self-test (POST) (continued) definition 215 during configuration 55, 58 during setup 19 message table 217, 232 overview 215 upgradable 3 preface xiii preinstallation SCSI-2 Fast/Wide PCI cont.
Q QAPlus/PRO test programs 216 R RAID (redundant array of independent disks) See also your RAID adapter documentation adapter 3, 143 device drivers 29 reconfiguring your disk array 191 RAM (random-acc.
scanners, SCSI 159 screen filter 24 screen, blank 247 SCSI (small computer system interface) See also the User's Reference adapter location 145 cable requirements 159, 208 connector location 10 r.
serial port integrated function 3 location 10 problems 251 server See also the User's Reference adding board-support panel 100, 111, 121 adding drives 156 adding memory 113 adding processor board.
setting (continued) switches and jumpers 164 time 42 Setup program controlling access to 52 disabling diskette drives 44 menu description 41 recording and restoring default values 43 starting 42 using.
support line services, ordering 275 surge protection 3 surge protectors 25 SVGA video controller 3 swap diskettes 56 switched hubs 71 switches See also jumpers changing 62 configuration See system boa.
test (continued) programs description 216 installing 263 starting 225 scripts 228 system 219 text editor 265, 267 time, setting 42 toll-free numbers 4, 36 tools 17, 74 top cover installing 201 removin.
view configuration 42 front 14 rear 10 resources 47, 49 switch and jumper settings 46, 50 virus checking 225 W warranty information See also the User's Reference extensions and upgrades 275 service 271 welcome letter xvii Windows NT Server 3.51, configuring the Ethernet adapter for 68 NT Server 3.
IBM Part Number: 84H4262 Printed in U.S.A. September 1996 84H4262.
デバイスIBM 704の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
IBM 704をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはIBM 704の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。IBM 704の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。IBM 704で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
IBM 704を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はIBM 704の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、IBM 704に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちIBM 704デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
