KathreinメーカーUFS 903siの使用説明書/サービス説明書
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Operating manual English UFS 903 si/sw.
2 Dear customer , this operating manual is intended to help you make the fullest use of the extensive range of functions offered by your new satellite receiver . We have tried to make the operating instructions as easy as possible to understand, and to keep them as concise as possible.
3 List of contents Preface.................................................................................................................................... 2 List of contents .........................................................................
4 Editing the channel list ...................................................................................................... . 7 1 Calling up the “Edit TV Channellist” menu .....................................................................
5 List of contents Main menu - Service menu ............................................................................................... 103 Software update ...........................................................................................
6 Safety instructions - Important Information Mains cable Make sure that the mains cable (power supply cable) is not damaged. Units with a damaged mains cable must be disconnected from the mains (unplug it at the socket) and repaired by an electrical specialist before setup.
7 Safety instructions - Important Information Periods of extended absence, thunderstorms, mains socket accessibility In order to disconnect the unit from the mains completely , the mains plug must be .
8 Important Information Make sure that the ventilation slots on the unit are not covered in any way . Otherwise the unit may overheat. There is a risk of fi re! The channels available on the satellites and transponders are subject to continual change.
9 Important Information This unit makes use of legally protected technologies, which are protected by patents in the USA and also by other intellectual property rights in other countries. KA THREIN-Werke KG has obtained licences from Audio MPEG Inc. and Societa‘ Italiana per lo sviluppo dell‘elettronica, S.
10 UFS 903si or UFS 903sw Remote control RC 671 HDMI cable 2 batteries AAA 1.5 V Power supply cable Operating Manual Safety instructions (multi-lingual) Receiver features/scope of supply The UFS 903 HDTV receiver is suitable for the reception of digital satellite TV and radio channels.
11 Features Features Reception of digital satellite TV and radio channels in the DVB-S2 (HDTV) and DVB-S transmission standards Video decoding of MPEG-2 and MPEG-4/H.
12 Connection and setup 1. LNB loop-through output 2. LNB input 3. Optical data stream output (SPDIF/Sony Philips Digital Interface Format) for Dolby Digital AC 3 audio 4. 1 x USB 2.0 port (USB-A connectors) 5. HDMI connection 6. Audio outputs (L/R) - cinch sockets 7.
13 Connection and setup 1. On/Off switch 1) 2. 12 character alphanumeric display 3. Channel selection buttons 4. TV/R button (switching between TV and radio mode) 5.
14 When fi tting the connector , make sure that no strands of the braid are touching the inner conductor , otherwise a short circuit will occur . The quality of the reception signal depends on a good connection at this point! Connection and setup Connect the Sat IF input on the receiver to the satellite reception system.
15 For recording a broadcast you need an external USB storage medium (such as an external hard disk with a USB connection), which you can connect to the USB 2.0 interface at the rear of the receiver . The USB storage medium must be formatted in the format “F A T” or “F A T 32”.
16 Connection and setup Dolby Digital system External hard disk Hi- fi system.
17 Connection and setup Connect the satellite receiver (HDMI or alternatively TV Scart socket) and the TV set using an HDMI or Scart cable (see “Connection example”). If your TV is stereo, you can receive the sound in stereo via the HDMI or Scart connection.
18 Connection and setup Buttons on the remote control required for fi rst installation: ... Numeric input $ (green) Proceed to next step in fi rst installation # (red) Go back one step in th.
19 The following display appears: Use the @ buttons here to select the basic settings for the video and audio output from the receiver to the TV set. For this, refer to the operating manual for your TV set and take care to select only those settings that your TV set can process.
20 Connection and setup Show 4:3 event Here you can select the type of screen display mode for 4:3 broadcasts on a 16:9 TV set: - normal (pillarbox) - Stretched (Full Screen) or - Zoomed in (Pan & Scan) Audio format via HDMI Here you can select the type of audio signal that is transmitted by the HDMI interface.
21 Connection and setup When selecting the satellite(s), make sure that your reception position is aligned to the desired satellite(s)! Number of Satellites Use the buttons to select how many satellites (max. 4) you would like to receive with your reception system.
22 LNB type (settings) Here use the buttons to select the LNB type used in your system. The selections available are “Universal” and “user-de fi ned” (the selection “Wideband” is required only for single-cable feed systems).
23 Connection and setup When selecting the satellite(s), make sure that your reception position is aligned to the desired satellite(s)! Satellite selection Use the buttons and the button to select which satellites (max. 64) you would like to receive with your reception system.
24 Position Use the buttons here to select the correct setting for your reception system (1, 2, 3 or 4). 1 For the fi rst satellite on the tuner (item A on the system) 2 For the second satelli.
25 Set borders Select the “Set borders” item with and con fi rm by pressing the button. In this menu you can set the limits for your turntable. This is particularly necessary if the turntable has only a restricted range in which it can turn before striking an obstruction (such as a wall or tree).
26 Connection and setup Con fi gure satellites Press the button to call up the menu. Use the buttons and the button to select which satellites (max.
27 Connection and setup Use the buttons to select the frequency range to be changed (low , high or limit frequency). Use the buttons or the number keys to set the exact frequency for which your LNB was con fi gured. Then press the button to save your LNB selection.
28 Connection and setup Longitude Use the buttons to select the “Longitude” line, and use the number keys here to input your actual longitude. Latitude Use the buttons to select the “Latitude” line, and use the number keys here to input your actual latitude.
29 Con fi gure satellites Press the button to call up the menu. Use the buttons and the button to select which satellites (max. 64) you would like to receive with your reception system. The following display appears (example): T o deactivate a satellite, use the buttons to select it and then press the button.
30 Connection and setup user-de fi ned: If you choose not to use a universal LNB, you must here set the frequency ranges for which your LNB was con fi gured. Use the buttons to select the frequency range to be changed (low , high or limit frequency).
31 Connection and setup When selecting the satellites, make sure that your reception position is aligned to the desired satellite! Satellite and Position Use the buttons to set the desired satellite (selection from 17 pre-programmed options). LNB T ype (settings) Use the buttons to select the LNB type used in your system.
32 When selecting the satellite(s), make sure that your reception position is aligned to the desired satellite(s)! Number of Satellites Use the buttons to select how many satellites (max. 2) you would like to receive with your reception system.
33 LNB T ype (settings) Use the buttons to select the LNB type used in your system. The selections available are “Universal” and “user-de fi ned” (the selection “Wideband” is required only for single-cable feed systems such as the UAS 481 from Kathrein).
34 The following display appears: Connection and setup Use the buttons to select the one cable system used in your reception system: - KA THREIN UAS 481 (single-cable LNB) - KA THREIN EXR 551 -.
35 Connection and setup T ransmission channel Use the buttons to switch to the “T ransmission channel” line and use the buttons to select a free and available transmission channel (0, 1, 2 or 3). Press the button to con fi rm the displayed message.
36 T ransmission channel Use the buttons to switch to the “T ransmission channel” line and use the buttons to select a free and available transmission channel (0 = 1400, 1 = 1516, 2 = 1632 or 3 = 1748). Press the button to con fi rm the displayed message.
37 T ransmission channel Use the buttons to switch to the “T ransmission channel” line and use the number keys to enter a free and available transmission channel (0 = 1400 or 1 = 1516).
38 T ransmission channel Use the buttons to switch to the “T ransmission channel” line and use the buttons to select a free and available transmission channel (0 = 1284, 1 = 1400, 2 = 1516, 3 = 1632, 4 = 1748, 5 = 1864, 6 = 1980 and 7 = 2096).
39 T ransmission channel Use the buttons to switch to the “T ransmission channel” line and use the buttons to select a free and available transmission channel (0 = 1284, 1 = 1400, 2 = 1516 or 3 = 1632).
40 T ransmission channel Use the buttons to switch to the “T ransmission channel” line and use the buttons to select a free and available transmission channel (0 = 1284, 1 = 1400, 2 = 1516, 3 = 1632, 4 = 1748, 5 = 1864, 6= 1980, 7 = 2096).
41 T ransmission channel Use the buttons to switch to the “T ransmission channel” line and use the buttons to select a free and available transmission channel.
42 Press the button to con fi rm the displayed message. If no connection can be established to the single-cable system, check your settings (transmission channel) and if necessary call for expert help. Press the button to con fi rm the displayed message.
43 If you do not want to perform a channel search, press the $ (green) button and continue with the “Date and T ime” section. If you want to perform a channel search, use the buttons to select “Y es”. The following display appears: Channel Search Mode Use the buttons to select the type of channels that are to be searched for .
44 Network search Use the buttons (On/Off) to select whether a network search should be performed. If you set the network search to “Off”, only the factory default transponders for the satellite(s) you previously selected will be searched for new as yet unsaved channels.
45 Connection and setup Local time offset (UTC) Here you can use the buttons to select the local time offset to UTC (formerly GMT) (e.g. for Germany: + 1 hour). Y ou can set the offset in 1 hour steps. The maximum of fset is 12 hours (+ and -).
46 In this chapter we would like to offer you a few basic tips and explanations about using the UFS 903. These are not speci fi c to any one menu, rather they can be used as help and orientation in practically all menus. For inputs such as names of favourites or search expressions, use the keyboard displayed on the screen (see example screenshot).
47 General operating instructions After you have input the desired expression, press the button in order to load the name/search expression or the button to abort the input. Always pay attention to the bar at the bottom of the on- screen display .
48 General operating instructions First switch all receivers off at the power switch. T o con fi gure the current receiver to a remote control code: Switch on the relevant receiver . Y ou can now use the remote control for your receiver to set a new remote control code (the remote control code 1 is set as standard).
49 Basic operation in TV or Radio mode (live operation) # = Call up favourites list $ = 1 x display of 4:3 broadcast $ = 2 x HDMI format V olume “-” (softer) V olume “+” (louder) Select T elet.
50 Basic operation in TV or Radio mode (live operation) T o switch between TV and radio mode, press the & (blue) button. The volume is adjusted using the buttons. The ' button allows the channel to be selected from the ordered version of the currently selected channel list/favourites list.
51 Press the button to open the channel list. The following display appears: Information on selecting favourites lists: Y ou can also call up the favourites lists directly from TV screen, using the # (red) button. Then use the cursor buttons ( @ ) to select the desired favourites list and con fi rm your selection using the button.
52 Now use the respective coloured button to select the category in which you wish to open a channel list: Channel list selection: Use the buttons to scroll through the currently available channel lists.
53 Basic operation in TV or radio mode (live operation) Channel information is shown for a few seconds each time the channel is changed (this can be changed under “Settings”, “Customize screen menu”) or displayed continuously by pressing the ! button.
54 If the channel banner displays for instance 1/2 in front of the symbol for the selected soundtrack, this tells you that you have currently selected the fi rst of the two available soundtracks.
55 If the channel banner includes the following symbol for subtitles , you can call up the “Subtitle” function as follows: Press the % (yellow) button twice. The following display then appears (example): Use the buttons to select the desired subtitles and con fi rm by pressing the button.
56 Basic operation in TV or Radio mode (live operation) Use the buttons to select the lines to be changed; make the changes using the buttons. Start: The start time for a recording can be changed manually using the number buttons or using the buttons.
57 EPG (Electronic Programme Guide) The EPG data is not available immediately after fi rst installation. The EPG data is only updated after the fi rst EPG update at night or the fi rst time you switch the receiver to standby mode. The EPG is opened by pressing the button.
58 EPG (Electronic Programme Guide) - # (red) button Open the recording schedule (display of all pre-programmed recordings/ reminders) - button Navigation in the individual views (e.
59 EPG (Electronic Programme Guide) The “Current” view can be called up at any time in EPG by pressing the $ (green) button. In the “Current” view you can see all channels displayed in the order of the overall channel list.
60 EPG (Electronic Programme Guide) The “Preview” view can be called up at any time in EPG by pressing the % (yellow) button. In the “Preview” view you will see all the programmes that will be shown on the channel previously selected in the “Current” view .
61 EPG (Electronic Programme Guide) The “Categories” view can be called up at any time in EPG by pressing the & (blue) button. In the “Categories” view you can see all programmes sorted by category and starting time.
62 EPG (Electronic Programme Guide) The search function can be called up in EPG at any time by pressing the button. The following display appears (see screenshot on the right).
63 The (red dot) button allows you to set a programme for recording at any time. The programme to be recorded can be selected in any of the EPG views, provided the (red dot) button appears at the bottom of the screen display . Programme appears in EPG: Select the desired programme and press the (red dot) button.
64 EPG (Electronic Programme Guide) Programme not in EPG: Select any programme on the channel on which the desired programme is to be broadcast at a later date, and press the (red dot) button. The following display appears (example): Then press the buttons to access the “Recording” line.
65 EPG (Electronic Programme Guide) Use the buttons to select the “once” recording mode (see screenshot on the right). Use the buttons to switch to the “Date” fi eld and use the buttons to select the desired recording day .
66 EPG (Electronic Programme Guide) Use the buttons to select the “weekly” recording mode (see screenshot above). Then use the buttons to switch to the selection fi eld “Start” and use the buttons or the number keys to select the desired recording start time.
67 the selection fi eld “Start” and use the buttons or the number keys to select the desired recording start time. Then use the buttons to switch to the selection fi eld “End” and use the buttons or the number keys to select the desired recording end time.
68 EPG (Electronic Programme Guide) If you want to be reminded that a programme is about to start, you can activate the reminder function for the desired programme. The reminder function is set up in exactly the same way as programming a recording. The only difference is that in the “T arget” line the entry must be “Reminder”.
69 The “T imer list” view can be called up at any time in EPG by pressing the # (red) button. The following display appears (example): The recording schedule view shows you all the recordings and reminders that are scheduled (marked green). The buttons allow the recordings to be sorted into “Once” or “Repeated” recordings.
70 Editing options for the reminder function: • Reminder is deleted • Edit the reminder EPG (Electronic Programme Guide) When editing the target, you can change all parameters apart from the recording mode. Make the changes using the cursor ( @ ) buttons and the number keys.
71 Editing the channel list Select the “Edit TV Channellist” menu using the button, the buttons in the main menu and . All changes to the channel lists and favourites lists which yo.
72 Editing the channel list Select a channel in the selected channel list/favourites list using the cursor ( @ ) buttons (see example screenshot on the right). T o select several channels that are listed directly following each other in the selected channel list, you can start block selection (see “Edit channels” “Start Blockselection”).
73 Use the buttons to select “Delete” and con fi rm your selection with the button. The selected channel(s) will be deleted. Channels that are deleted from a list other than a favourites list are deleted irrevocably and can only be restored by performing a new channel search.
74 Editing the channel list Use the buttons to select “Lock” and con fi rm your selection with the button. T o lock the channel you must now enter your four-digit PIN code (factory setting: 0000).
75 Use the buttons to select “Start Blockselection” and con fi rm your selection with the button. Y ou can now use the buttons to start block selection in the previously selected channel.
76 Editing the channel list See “Edit channels (channel lists)” “Lock”. See “Edit channels (channel lists)” “Start Blockselection”. Use the buttons to select “Rename favoritelist” and con fi rm your selection with the button.
77 The recording archive is called up by pressing the button or the button. When this view is called up, it is automatically displayed in the “Ordered by date” view .
78 Recording archive (play back/edit recordings) - # (red) button Calling up the recording list (EPG) - $ (green) button Call up ordering of recordings (ordered by date, ordered by title and ordered by duration) - % (yellow) button Display the recordings by channel - & (blue) button Display the recordings by categories (e.
79 Recording archive (play back/edit recordings) Navigation within each view of the recording archive is always performed using the cursor buttons ( @ ). The buttons allow you to select individual recordings, and the buttons allow you to scroll from page to page in the currently selected list.
80 Recording archive (play back/edit recordings) & (blue) button Ordered by categories/genres (you can choose between the available categories using the buttons).
81 Recording archive (play back/edit recordings) Use the buttons to select the desired recording. Con fi rm selection of the desired recording by pressing the button. Pressing the button again exits the recording archive and allows the desired recording to be viewed in full-screen mode.
82 Recording archive (play back/edit recordings).
83 T o select a recording, select the desired recording in the selected sort list, using the cursor ( @ ) buttons (see example screenshot on the right).
84 Recording archive (play back/edit recordings) Use the buttons to select “Lock” and con fi rm your selection with the button. In order to activate the lock you must input your four-digit PIN code (factory setting: 0000).
85 The submenus are selected using the buttons and called up using the button. Use the buttons also to select the sub-menu items. The settings of the various parameters in the individual items are performed using the buttons or the number keys.
86 Main Menu (call up by pressing the button) Edit Channel List Channel search Parental Control Settings Service Menu Language Setting (see section Edit channel list) Automatic Channel Search Lock.
87 After calling up the menu you will see the following display: Y ou have three different search options: - Automatic Channel Search - Manual Channel Search - Search with service ID Use the buttons to select the desired search type and con fi rm your selection using the button.
88 During the search you will see the following display (example): The newly found channels are identi fi ed with the suf fi x “New” (see example screenshot on the right).
89 After calling up the menu you will see the following display: The buttons allow you to select different sets of parameters for the search. In this menu you can selective search for a frequency range for the new channels. Main menu - Channel search Y ou will be asked whether you wish to save the changes or not.
90 Main menu - Channel search T ransponder Frequency Use the buttons (transponder frequency already saved) or the number keys (transponder frequency not yet saved) to select the transponder frequency on which the channel being sought is broadcast.
91 Main menu - Channel search Note: Y ou can cancel the search at any time by pressing the button. After completion of the search, you will see the following display (example): Press the button. Y ou will be asked whether you wish to save the changes or not.
92 After calling up the menu you will see the following display: The buttons allow you to select different sets of parameters for the search. Satellite Use the buttons to select the satellite that is transmitting the channels to be searched.
93 Main menu - Channel search Then use the buttons to switch to the fi eld “Start search”. Pressing the button starts the search. Note: Y ou can cancel the search at any time by pressing the button. After completion of the search, you will see the following display (example): Press the button.
94 Main menu - Parental control After calling up the menu you will see the following display: In order to access this menu, you must input the four-digit PIN code (factory setting: “0000”). The following display then appears: In this menu you can set various restrictions/parental controls.
95 De fi ne new PIN Code Con fi rm the selection with the button. The following display appears: Use the number keys to input your new four-digit PIN code. Keep your four-digit PIN code in a safe place, so that you always have access to your channels should you ever forget it.
96 Main menu - Settings After calling up the menu you will see the following display: Use the buttons to select the desired menu and con fi rm your selection using the button. See the section “Connection and Set-Up”, “First installation”.
97 TV aspect ratio Here you select the TV's picture format. Either - 4:3 or - 16:9 Picture format Here you select the type of screen display , depending on the setting of your TV format: • Pan .
98 Scope of functions Here you can con fi gure the functional scope of your receiver . Y ou can choose between “High”, “Normal” and “Low”.
99 Main menu - Settings Front display brightness Use the buttons to set the brightness of the receiver front display . Select the most comfortable setting for the ambient lighting.
100 Main menu - Settings Always follow the operating instructions from your Pay-TV provider and the instructions supplied with the Smartcard and the CA module! Smartcards and CA modules are not includ.
101 Y ou can fi nd out from the “Main menu” under “Settings”, and the “Common Interface” menu which Conditional Access module is in the CI slot on the UFS 903 and which Smartcard is in which CA module. Con fi rmation is by pressing the button.
102 See the section “Connection and Set-Up”, “First installation”. Information for Conax, SECA, Viaccess and CryptoW orks users: Note that with monthly activation intervals, the channel providers have different procedures for activating pay TV cards.
103 Main menu - Service menu After calling up the menu you will see the following display: Y ou can choose between various different menus: - Software update - Factory Reset - USB Device Management - .
104 Main menu - Service menu After calling up the menu you will see the following display: The receiver searches for available updates. The following display then appears (example): Update Software If new software is available (but only then), use the buttons (No/Y es) to select whether you wish to load the new software that is available.
105 The following display appears (example): Main menu - Service menu The download of the software and of any channel lists may take up to an hour . Use the buttons to select from the displayed.
106 Main menu - Service menu Y ou can also download the updates from the Internet. The address is: http://www.kathrein.de Y ou will fi nd the software at “Service” → “Software and Download”.
107 Main menu - Service menu Use the buttons to select the desired setting (Y es/No). Setting “No” The receiver does not search automatically every day for newly available software or channel lists when performing the EPG data update.
108 After calling up the menu you will see the following display: Y ou can here restore the channel list and the installation settings to the factory settings. Con fi rm the start by pressing the button. All settings will be reset to the status at the delivery of the unit.
109 Main menu - Service menu Formatting When a partitioned USB storage medium is formatted, all the data saved on the storage medium, and all the partitions, are deleted and the entire hard disk is formatted with a single “F A T32” partition. The storage capacity of the USB storage medium to be formatted must not exceed two terabytes.
11 0 Main menu - Service menu Use the buttons to select “Manage channel list”. Use the buttons to switch to the “USB data carrier” line.
111 Main menu - Service menu Y ou can use the buttons to activate the sleep timer . Sleep Timer Y ou can use the “Sleep T ime” function to set an inactive time period after which the receiver will automatically switch into “Stand-by” mode.
11 2 If you have misplaced your remote control, or if the batteries are fl at, you can still operate your receiver from the front panel. There are four buttons on the front of the receiver . Power switch 1) (On/Off): The power switch allows you to switch the receiver on (operation) and off again.
11 3 Y ou can also download the updates from the Internet. The address is: http://www.kathrein.de Y ou will fi nd the software at “Service” → “Software and Download” → “Receiver” → “UFS 903” 1. Use the remote control to switch the receiver into standby mode 2.
11 4 In the event of a malfunction, fi rst check all the cable connections and operating states: 1. Receiver and TV set power plugs are connected to wall socket 2. Antenna cables are connected to the receiver input 3. Receiver and TV set are correctly connected to each other by a HDMI or Scart or cinch cable 4.
11 5 T echnical appendix T ype UFS 903si UFS 903sw Order no./colour 20210149/silver 20210137/black RF section Sat IF band MHz 950-2150 Input level band dBµV 44-83 TV system, video Modulation, FEC, de.
11 6 T echnical appendix ** ) Overvoltage protection KAZ 1 1/KAZ 12.
11 7 T echnical appendix ** ) Overvoltage protection KAZ 1 1/KAZ 12.
11 8 T echnical appendix ** ) Overvoltage protection KAZ 1 1/KAZ 12.
11 9 T echnical appendix ** ) Overvoltage protection KAZ 1 1/KAZ 12.
120 Short technical guide AC 3 Output for Dolby Digital signal ASTRA SES (Société Européene des Satellites) satellite system. Analogue and digital transponders in the frequency range 10.
121 Short technical guide HDCP – High-bandwidth Digital Content Protection Encryption system which protects the HDMI and DVI interfaces for secure transmission of video and audio data.
122 RGB Video signal made up of three individual colour signals (red, green, blue) SA T IF signal Receiver input signal Scart cable 21-pin connecting cable (e.g. receiver/TV) Smart card Card from Pay TV provider to decrypt its channels Stand-by Standby mode Symbol Rate The symbol rate describes the quantity of data that is transmitted per second.
123 If, despite studying this operating manual, you still have questions about getting started with the unit or using it correctly , or if unexpected problems occur , please contact your specialist dealer . Service The UFS 903 device label is located on the bottom side of the unit.
Internet: http://www .kathrein.de KA THREIN-Werke KG • Anton-Kathrein-Straße 1 - 3 P .O. Box 100 444 • 83004 Rosenheim • GERMANY 936.3637/B/1002/ZWT - T echnical data subject to change.
デバイスKathrein UFS 903siの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Kathrein UFS 903siをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはKathrein UFS 903siの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Kathrein UFS 903siの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Kathrein UFS 903siで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Kathrein UFS 903siを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はKathrein UFS 903siの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Kathrein UFS 903siに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちKathrein UFS 903siデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。