Lucent Technologiesメーカー555-235-100の使用説明書/サービス説明書
ページ先へ移動 of 242
555-235 -100 June 19 99 Issue 2 DEFINITY® ProLogix™ Solutions Rele as e 2.0 Overview.
Copyright © 1997, 1 998 by Lu cent Techn ologie s. All ri ghts reser ved. For tradema rk, re gulatory c omplian ce, and r elated legal informa tion, see the copyrigh t and le gal notic es sectio n of thi s document.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 iii Copyright and legal notices Copyright 199 9, Lucent T echnologie s All Rights Res erved Printed in U.S.A. Notice Every e ffort was made to ens ure that the inf ormation in this book was compl ete and ac curate at the tim e of prin ting.
Copyrigh t and lega l notice s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 iv toll fr aud and th e steps th at can be taken t o reduce that risk.
Copyrigh t and lega l notice s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 v Comm ence is a tr ademark o f Commen ce Corpo ration. Octel is a regi stered trad emark o f Octel C ommunica tions Cor poratio n. Page Pac Pl us is a register ed trade mark of Harris Cor poratio n.
Copyrigh t and lega l notice s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vi You ca n be plac ed on a standing order lis t for this a nd othe r documents you may ne ed.
Contents DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vii Copyright and legal n otices iii About This Document xv Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Intended Audienc es .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 viii Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Compac t Modular Cab inets . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ix 4 Messaging/V oice Response Solutions 4-1 Messagi ng Syste ms and Call Cov erage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Messagi ng Integratio n .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 x Basic Call Managemen t System Vu . . . . . . . . . . . . . . . . . . . . . . . . 5 -15 Requireme nts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xi Requireme nts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 -10 Third-Party A pplicatio ns. . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xii Sched uling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 1 Basic Re porting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 xiii Facili ty Restrictio n Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13 Authoriz ation Codes . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 199 9 xiv DEFINITY E CS Rele ase 7.1 ( and later ) Installa tion & Maintenan ce for Co mpact Modula r Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xv About This Document Purpose This document p rov ides an overview of the features, compo nents, an d capabilities of DEFINITY ® ProLogi x™ Solution s.
About This Document How to Use This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 199 9 xvi How to Use This Documen t Since this docu m e nt p rovides an ov e rview .
About This Document How to Use This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvii • Chapter 7, “Com puter T elephony Integ r ation Solutio ns ,” desc.
About This Document Conventions Used in This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviii Conventions Used in This Document The following co nventions are used in this do cument: • The term system is used in general to represen t DEFINITY ProLogix Solutio ns .
About This Document How to Order Documentation DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 199 9 xix How to Order Documenta tion This docum ent’ s order number is 555-235 -100, I ssue 2. The comco de for this document is 1084321 39.
About This Document How to Comment on This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xx How to Comment on This Docu ment Lucent T echnologies welco mes your feedback. Please fill out the reader com ment form at the back of the document and retu rn it.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-1 1 Introduction DEFINITY ProL ogix Solution s Overview DEFINITY® ProLogix™ Solutions is an extremely flexible, glob al communications system that you can design to get precisely the features and function ality your mid-sized busin ess locations need.
1 Supported Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-2 Supported Application s DEFINITY ProLog ix Soluti ons Release 2 supp orts the f ollowing plat forms: • I NTUITY™ AUDIX® V oice Messaging System, Release 4.
1 Supported Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-3 • DEFINITY Site Administration (DSA) • P assageW ay® Direct Connection • Data access pr.
1 Application Start er Package s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-4 Application Starter Packag es DEFINITY ProLogix Solutions of fers Application Starter Packages that enable you to implement advanced applications at your o wn pace, easily and cost ef fectively in small sizes.
1 Application Start er Package s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-5 • Networking The Networking Starter Package includes th e h ardwar e an d software yo u need to provide consisten t, enh a n ced communications among multiple comp any locati ons cost effect ively .
1 Differences between D EFINITY ProLogix Solutions and DEFINITY ECS DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-6 Differences between DEFINITY ProL ogix Solut ions a.
1 Differences between D EFINITY ProLogix Solutions and DEFINITY ECS DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-7 • DEFINITY Pro Logix S olutions d oes not su pport BX.
1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-8 Hardware The main component of DEFINITY ProLogix Solutio ns is the new R7csi mod el, which uses the TN798 B processo r (a RISC -based central processing unit) and TN2182B T one-Clock.
1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-9 Compact Modula r Cabinets Figure 1 shows a comp act modular cabinet.
1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 1-10 The compact modular ca binet weighs 5 0 to 60 lb s. and has the follo wing di mensions: • height: 24.5 in ches (62.2 cm) • width: 25.5 inches (64.8 cm) • depth: 1 1.
1 Softwa re DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 1-11 Softwa re All DEFINITY P roLogix Solutions throug hout the wor ld use the same basic software.
1 Reliability DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 1-12 Reliability DEFINITY ProLogix Solutions provides the followi ng capabilities: • The system can surv ive minor power sur ges (includin g lightning-induced sur ges up to 2 500 V olts peak) without s ervice in terrupt ion.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-1 2 Desktop/Console Solutions The communication s needs of the people in your company may vary widely . Some may need only basic telephone service. Others m ay n eed effective messaging services to save val uable time.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-2 These families of telephones are designed to accommodate the types of communications various users require. All telephones hav e tou ch-tone dialing and the message-waiting lam p for notification of messag es.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-3 Digital DCP T elephones Digital telephones u sin g the Digital Communicat ion s Protocol (DC P) employ digital transmission for integrated voice and data signals and contro l sign als.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-4 • Group Listen capability , which enab les you to use your hand set or headset normally while o thers in the room listen via a speakerph one.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-5 • 6402D te lep hon e The 6402D telephone is a digital, si ngle-line DCP teleph one with a 2-line by 1 6- character display . This telephone has a Feature button for accessing up to 12 system features.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-6 • 6416D+ telephon e The 6416D+ telephone is a digital, m ultiline DCP teleph o ne that has 16 call appearance/feature buttons and a 2-line by 24-character display .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-7 The 6416D+M all ows you to install a 100 A T ip/Ring mod ule, provid ing a con.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-8 The 6424D+M all ows you to install a 100 A T ip/Ring mod ule, provid ing a con.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-9 8400 Series Dig ital T elephones The 8400 Series telephones are versatile 2-wire/4-wire DC P telep hones that offer flexibility and co st savings and su pport most o f the key/hy brid features of DEFINITY ProLog ix Solutions.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-10 • 8405D te lep hon e The 8405D is a 5 -line telephone with a 2-line, 24-character display that can be wall mounted. This telephone has a built-in 2-way speaker and programmable keys.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-11 • 8411D teleph one The 841 1D is a 10-line telephone with a 2-line, 24-character d isplay .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-12 T able 1. Differences between the 64 00 Series T elephones a nd 8400 Serie s.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-13 Requirements The 8400 Series telephon es are compatible with all 2-wire and 4-wire DCP circuit packs.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-14 9400 Series Dig ital T elephones The 9400 Series telephones (used only in s elected European c ountries) are digital telephon es.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-15 • 9434 tel ephon e The 9434 telephone is a digital, m ultiline telephone that h as 34 call appearance/feature buttons and a 2-lin e by 24-character display .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-16 ISDN BRI T elephones Like the digit a l DCP telephones, ISDN teleph ones transmit voice, data, and co ntrol signals digit ally .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-17 The 8510T provides 10 butto ns for call appearances/flexible features, nin e fixed feature buttons, a built-in sp eakerphone, and a 2-line by 24-character display with four control key s and four soft keys.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-18 • 8528T IS DN BRI teleph one The 8528T ISDN BRI t elephone is an all-aroun.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-19 The following analog teleph ones are available: • 6200 Se ries analog tele.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-20 8100 Series Analog T elephones The 8100 Series telephones are sin gle-line analog telephones that requ ire one tip- and-ring pair for operati on.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-21 9100 Serie s Analog T elephones The 9100 Series telephones are cost-ef fective analog telephones (sold outside No rth America only).
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-22 ~ easily installed o n desk or table ~ user -selectable ringer volume and pi.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-23 ~ flashing Message light ~ Flash button for accessing system features such a.
2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-24 Attendant Consoles T o increase the effectiveness of attendants handling calls, DEFINITY ProLogi.
2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-25 DEFINITY PC Console The DEFINITY PC Console is a software app lication that enables your call attendants to hand le incoming calls efficiently by personal computer .
2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-26 Requirements The fo llowing r equirements must be met for PC Cons ole to fun ction p roperly: .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-1 3 Adjuncts DEFINITY ProLogix Solutions provides the followi ng equipment to su pplement servi ces and features of your .
3 Power Sy s tems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-2 Power Systems Lucent T echnologi es off ers the fo llowing solu tions to help pr ovide protection fr .
3 On Hold and Delayed Announcement Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-3 On Hold an d Delayed An nouncemen t Systems Lucent T echnologies offers the .
3 Headsets DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-4 • Professional Announcement Recordings Professional announce ment recordings (P ARs) enhance Auto Attendant, Automatic Call Distribu tio n (ACD), and Integrated V oice Response (IVR) applications.
3 Audio and Visual Paging DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-5 Audio and Visual Pa ging Lucent T echnologies provides over head voice paging equipment th at enables telephone users to make announcemen ts by s imply spe aking in to the hand set of thei r telep hone.
3 External Spea kerphone s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-6 External Speakerphon es External speakerphones are available for providin g total telephone operation without the use of the handset.
3 Security De vices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-7 The Access Security Gateway consists of two components: ~ Access Security Gateway Guard The Access Security Gateway Guard pr otects the DEFINITY ProLogix system from unauthorized access.
3 Security De vices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-8 • Remote Po rt Security Dev ice The Remote Port Security Device is a single-line dial-up port protection system that prev ents unauthorized access to a ho st resource.
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-9 Call Accountin g Systems Lucent T echnologies pro vides the followi ng pro ducts to help you .
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 3-10 • Call Accounting System fo r W indows The Call Accounting System for W indows allows you to generate comprehensiv e and accurate accou nting reports using the Microsoft W indows 98 or 95 environment .
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 3-11 A traffic engineering op tio n allows you to m onitor trunk usage, calling patterns , incoming traf fic, and outgoing calls by area cod e. This allows you to analyze trends s ummarizing how yo ur equipm ent is being used.
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 3-12 • INTUITY Call Accounting System If you ar e using any o f the INTUITY vo ice messaging p roducts, the INTUI TY Call Accounting System is pro bably the best call accounting solution f or you.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-1 4 Messaging/V oice Response Solutio ns W i th less than 30 percen t of person -to-pe rson busi ness calls reaching the inten ded party on the first attemp t, day-to-day business can be frustrating.
4 Messaging Sys tems and Call Covera ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-2 Messaging Sy stems and Call Coverage The INTUITY AUDIX system and DEFINITY AUDIX system can be set up as the last points on a coverage path.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-3 Messaging Integr atio n INTUITY AUDIX DEFINITY ProLogix Solutions supports th e follo win g in.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-4 The DEFINITY Prol ogix Sol utions system wi th Release 7 or later so ftware can support two C-LAN circui t packs. Each C -LAN circ uit pack (T N799) can suppo rt 17 LAN ports p er circuit p ack.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-5 T able 2. Comparison o f Integration T ypes Function LAN Mode Code Mode Code Notes Connec tion Infor mation: Calling Party ID Yes Yes Called P arty ID Yes Yes Internal vs.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-6 MWI Control Message Waiting Indicator ( MWI) Status Yes No Cannot pro vide “Integr ated Notification” of new mess ages in other services, such as Message Center or LWC on sw itch.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-7 Busy Out Voice Ports Yes N o “Link Alive” Messages Yes No Tim e of D ay Cl ock Sync Yes No DCS Transparency Yes No Future work for Mod e Code switches.
4 Centralized Me ssaging vs. Networked Messaging DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-8 DEFINITY AUDIX The DEFINITY ProLogix Solutions system also supports the DEFINITY AUDIX Release 4.0 system, which is integrated with the DEFINITY ProLogix Solutio ns system using Disp lays Set Integration.
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-9 INTUITY AUDIX Messag ing Solutions Lucent T echnologies INTUITY Messaging Solutions is a powerf ul messaging system that enables you to record, distribute, and receive messages in various med ia (for example, voice, fax, an d email).
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-10 • Integr ated Messa ging enables you access and manage incoming voice, f ax, and e-mail messages and file attachm ents from you r personal computer or your telephone.
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-11 • Multiple Pers on al Greetings enable you to prepare a p ool of up to nine p ersonal greetings to save time and provi de more personal customer s ervice.
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-12 • Call Answ erin g for Nonresident Subs c rib ers provides voice mailboxes for users who do no t have an extension number on DEFI NITY ProLo gix Solu tions.
4 INTUITY Mess age Manager DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-13 • On-Line Help provides you with instant access to voiced instructions at any time when you ar e using the system. • Intern et Messagi ng enables you to send o r receive messages to any one via the Internet.
4 INTUITY Mess age Manager DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-14 Message processing features a vailable at a subscriber ’ s PC with INTUITY Message Manager include: • looking at up to sixteen m essage headers at a time and listening to messages in the ord er you choos e.
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-15 DEFINITY AUDIX V oice Messaging System The DEFINITY AUDIX system is a powerful voice mail system that enab les you to create, store, send , and receive spoken messages electronically .
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-16 By embedding t he voi ce mes sagin g system wit h in DEFINITY ProLo gix Solut i ons, th e DEFINITY AUDIX system provides the following advantages.
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-17 The entire system is contained on circu it cards, occupying two consecutive slots in a compact m odular cabinet (unless th e sy stem is in slot 6, where it will only tak e up one slot).
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-18 • Outcalling automaticall y dials a prearranged te lephone num ber or pager wh en you have m essages in your vo ice mail box.
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-19 • Sending Restricti ons by Co mmunity enables you to limit the communi ties of callers who can communi cate via the AUDIX V oice Messaging System.
4 INTUITY CONVERSANT DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-20 INTUITY CONVERSANT The INTUITY CONVERSANT V oice Information System is an interactiv e voice-res.
4 INTUITY CONVERSANT DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-21 INTUITY CONVERSANT V oice Info rmation System also supports a text-to-speech option, a leading-edge technology develop ed by A T&T and Lucent T echnologies.
4 Octe l 100 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-22 Octel 100 Octel 100 is a hig hly integrated multimedia vo ice and fax messaging system design ed specifically for small and mid-size businesses.
4 Octe l 100 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-23 • Informat ion-on-Demand V -T rees provide multilev el m enus of information in a mailbox. These menu s can give callers 24- hour -a-day access to spoken (audiotext) and writt en (fax retrieval) information.
4 Octe l 100 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-24 • Global Gr oup Lis ts allow users to send messages to all members of that user ’ s division or comp any . These lists are created automatically wh en users are added or modi fied throu gh system ad ministr ation.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-1 5 Call Center Solutions DEFINITY ProLogix Solutions Call Center app lications are designed to connec t each caller efficiently to the representative best suited to serve that caller .
5 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-2 • BCMS V u, which en hances the capabiliti es of th e Basic Call Managemen t System • Call Center Basic, Call Cen.
5 CentreVu Call Management Sy stem (CMS) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-3 CentreV u Call Manag ement System (CMS) The performance o f the CentreV u Call Center is critical to your business success.
5 CentreVu Supervisor DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-4 Optional features include Mu ltiple ACD reports and “what if” forecasting. CentreV u CMS provides the information nee ded to manage the pe ople, traf fic load, and equip ment in an ACD environmen t.
5 CentreVu Supervisor DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-5 • connect to a LAN. This also allows a C entreV u Supervisor users to print reports on any net work pri nter for wh ich the u ser has permi ssions.
5 Centr eVu Explo r er II DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-6 CentreV u Explorer II T ransform valuable call center informati on in to timely and useful knowledge.
5 Centr eVu Explo r er II DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-7 • Efficient ANI Analysis CentreV u Explorer II i mplements powerf ul analysis and queries o f calling part y number (ANI) .
5 Centr eVu Explo r er II DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-8 Detailed call information, along with the C entreV u Explorer II software, is stored on a Microsoft Wi ndows NT server with SQL 7.0 con nected to the call center ’ s Local Area Network (LAN).
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-9 Automatic Call Distribution (ACD) If your co mpany has d epartments ( s uch as s al.
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-10 Figure 2. A Basic Exampl e of Automatic Call Distribution 1) DE FINI T Y P r oLog.
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-11 DEFINITY ProLogix Solutions pl aces all Automatic Call Distribution calls into a queue. Each call stays in the queue un til an agent beco mes available, un til an op tional timed in terval expires, or until the cal ler hangs up.
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-12 Additional features give y our company even more options when using ACD. • Queue-Status uses button lamps and telephone displays to indicate call status for calls waiting in an AC D queue on telephones with a digital display .
5 Basic Call M anagement Sys tem DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-13 Basic Call Manageme nt System The Basic Call Manag em ent System, an integrated , in.
5 Basic Call M anagement Sys tem DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-14 The following are the types of reports that can be generated : • Real-time reports.
5 Basic Call Mana gement Syst em Vu DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-15 Basic Call Manageme nt System V u BCMS V u Release 2 i s a 32 -bit so ft ware appl icat i on that runs on W indows 9 5 and W indows NT 4.
5 Basic Call Mana gement Syst em Vu DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-16 Require ments The following s ystem requirements must b e met for BCMS V u to fun.
5 Call Center Basi c DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-17 Call Center Basic The Call Center Basic p ackage enhances your C all Center by providing the fol.
5 Call Center Delux e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-18 Call Center Deluxe The Call Center Deluxe package en hances your Call Center b y including sophisticated Call Center capabilities such as adv anced routing and vectoring and expected wait-time anno uncements.
5 Call Center E lite DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-19 • ANI/II Digits Routin g • ASA Routing • Best Service Ro uting Single S ite • EWT Routin.
5 CentreVu Virtual Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-20 CentreV u Virtual Routing CentreV u V irtual Ro uting is design ed to help y ou provi de the best pos sible ser vice to you r customer s and use all your call center resour ces wis ely and cost-effectively .
5 CentreVu Virtual Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-21 speeding the d istrib ution of calls among locat ions or skill s/s plits with low call vol umes and long ho ld times.
5 CentreVu Advocate DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-22 CentreV u Advoca te Y ou can leverag e your call center as a strategic busin ess asset with Lucent T echnologies’ inno vative CentreV u® Advocate software solution.
5 CentreVu Advocate DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-23 • Predicted W ait T ime Predicted W ait T ime will enable you r call center to predict service-affecting events while minimizing the impact on your key call center metrics.
5 CentreVu Advocate DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-24 • Service Level Supervisor with Reserve Agents Service Level Superviso r gives you the ability to set Estimated W ait T ime (EWT) thresholds for skills and to assign agents as reserve, in the even t a skill overruns its threshold.
5 CentreVu Compact Call Center Drop-In Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-25 CentreV u Compact C all Center Drop-In Solutions The CentreV u Compact Call Center Drop-In Solutions are an easy and cost-effective way f or businesses to implement small call centers.
5 CentreVu Compact Call Center Drop-In Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-26 ~ CD-ROM-based ACD/V ectoring training ~ CD-ROM based Basic Call Man.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-1 6 Wireless So lutions Most b usinesses today str uggle to improve customer serv ice and increase pr ofits whil e they contro l costs and staf f size. That means emplo yees have to be more produ ctive, more respon sive, and often more mobile.
6 Medium Range Mobility Solution DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-2 Figure 3. T ransT alk 9000.
6 Medium Range Mobility Solution DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-3 T ransT alk 9000 is available in two configurations: • complete syst em, consisting .
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-4 Long Rang e Mobility So lutions Lucent T echnologies offers two robu st sy st ems that .
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-5 Figure 4. Long Range M obility Solution s.
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-6 The DEFINITY W ireless Business System R2 - PWT (for the U.S. and Canada) an d the DEFINITY W ireless Business Sy stem - DECT Adjunct Solu tio ns (for international) are sim ilar in many respects.
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-7 The DEFINITY W ireless Business System R2 - PWT is fully integrated with DEFINI TY ProLogix Solutions and of fers users full access to DEFINITY ProLogix Solutions f eatures.
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-8 The DEFINITY W ireles s Business Sy stem - D E CT Ad junct provides the fo llowing software to man age th e system: • System Manager, which provides management capab ilities over the wireless system.
6 Starter Applic ation Packa ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-9 Starter Applicatio n Package The W i reless Starter Package enhances mobi lity within yo ur busi ness locations by enabling employ ees to receive important calls when they ar e away from their desks.
6 Starter Applic ation Packa ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 6-10.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-1 7 Computer T elephony Integration Solutio ns Computer T eleph ony Inte gration (CT I) is the l inking o f telephone com.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-2 Server-Based Solutio ns DEFINITY ProLogix Solutions supports th ird- party CTI applications via ASAI and TCP /IP links.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-3 Third-Party Applications All of t he third-par ty CTI app licatio ns currentl y supported by DEFI NITY ECS are also supporte d by DEFINITY ProLogix Solutio ns.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-4 When Sixth Sense detects a particular event, it triggers a script to take a particular action.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-5 • Fast Call ® Agent 3 . 0 FastCall Agent is th e next generation of Lucent’ s most popular CT I mid dl e ware produ ct know n as FastCa ll.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-6 PassageW ay Direct C onnection Solutions PassageW ay Direct Connection produc.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-7 PassageW ay T elephony Manager R2.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-8 • Phone book Phoneboo k is a PC applicatio n th at enables you to maintain na m es, addresses , telephone num bers, and other inf ormation you need in a “card file.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-9 • Auto- T a s k Man ager Auto-T ask Manager is an application that enables .
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-10 Require ments The following system requiremen ts must be met for PassageW a.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-11 • Any of the followin g telephones: ~ 6400 ser ies tele phone ~ 8400 ser .
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-12 Figure 5 shows two typical PassageW ay configu rations.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-13 Third-Party Applications The following third-par ty CTI applications that use PassageW ay Direct Connection are curr ently available.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-14 The primary target market for FastCall is the Knowledge W orker or Informal.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-15 ~ Screen Pop, which auto matically launches a suppo rted third party application that contains more informatio n about the caller .
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-16 • P honeLine® PhoneLine provides onlin e access to up-to-date enterpr ise directory information and provides the resources to use the information in networked, stand-alo ne, and mobile com puting env ironments.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-1 8 T elecommuting/V irtual Office Solutio ns Lucent T echnologies’ research, supported by industry stud ies, shows that telecommuters are gen erally 15 to 30 percent mo re productive when they work at home.
8 DEFINITY ProLogix Features for Telecommuting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-2 Remote Call Cover age/ Call Forwarding Off-Net/Co ve r age of Calls Redirected Of f-Net Remote Call Coverag e and Call Forwarding Off-Net allow calls to be redirected to a remote location.
8 Pipeline 15 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-3 Station Security C odes Station Security Codes protect access to telephone stations. Now these codes can be changed by the telephone users. Thi s feature enab les you to easil y ensure prot ection of you r console feat ures.
8 DEFINITY Extender DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-4 Installing and confi gur ing the PipeLine 15 is easy .
8 AUDIX Features for Telecommuting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-5 AUDIX Features fo r T eleco mmuting The following INTUITY AUDIX and DEFINI TY AUDIX .
8 Starter Applic ation Packa ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-6 For example, when working at home, you set up Priority Outcalling so t he system will call you when y ou have mess ages marked “priority” by th e caller .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-1 9 System Administration Solutions Managing a powerful commun ications system like DEFINITY ProLogix Soluti ons was once a for midable task, r equiring s pecially trai ned admini strato rs who could operat e complex pr ogramming tools.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-2 System Manageme nt T erminal and Applicati ons DEFINITY ProLogix Manag ement T erminal and Enterp rise Management Appli cations are two fun damental options for managing differen t systems based on size and requirements.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-3 DEFINITY Site Administration Release 1.0 DEFINITY Sit e Adminis tration is a new , ge neral-purpos e DEFINITY Syst em Management t ool that m akes basic administration of the DEFINIT Y system more convenient.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-4 DEFINITY Site Administratio n p rovides the followin g functi onality: • Browse r The Browser provides n avigation and access to features and services.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-5 • Scheduler The Scheduler enables users to specify a task to run at a specific date and time. A task is a collection of one o r more operations that users can specify to r un at a predetermined time.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-6 • Call Accounting Data Ex port The Call Accounting Data Exp ort featur.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-7 • Create Station T emplates Wi zard The Create Station T emplates wizard steps users through easy-to-follow instructions o n how to create station templ a tes.
9 Terminal Administration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-8 T erminal A dministration DEFINITY ProLogix Solutions includes featur es that ease, simplify , and accelerate the ad ministration process from a termin al.
9 Terminal Administration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-9 The Administratio n W ith ou t Hardware feature can be used to streamline system initializations , major additions, and rear rangement/changes by allowing telephone translations to b e entered before the actual ports are assigned.
9 Terminal Administration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-10 Automatic Station Reloca tion/T erminal T ranslation Initialization DEFINITY ProLogix Solutions provides terminal trans latio n initialization, a feature th at works with the Administration Without Hardware feature.
9 Scheduling DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-11 Scheduling DEFINITY ProLogi x Solu tio ns’ fun ct i onal s chedu l ing enab l es you to s pecify th e t ime at wh ich a comman d will be executed or to s pecify that it should be ex ecuted on a periodic basis.
9 Basic Reporting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-12 Basic Repo rting DEFINITY ProLogix Solutions has built-in capabiliti es for generating reports. Th ese reports are available without special hardware or software.
9 Performance Measurements DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-13 DEFINITY ProLogix Solutions also includes th e following reports: • The Class-of-Restriction repor t lists the extensions that hav e a particular Class o f Restriction valu e or that fall within a range of Clas s o f Restriction values.
9 Performance Measurements DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-14 The T raffic Summary repo rt offers additional mea s urements that help configur e the switch, determine the switch’ s capacity for growth, a nd report unauthor ized switch-access attempts.
9 Call Charge Information DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-15 Call Charge Info rmation DEFINITY ProLogix Solutions provides two way s to kn ow the approx.
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-16 Call Detail Rec ording Also included in the timely and ef ficient management of yo ur communications system is th e management and control of call costs .
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-17 • use a second Call Detail Record ing port for sending Call Detail R ecording data to a se.
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-18 Call Detail Recording Devices The foll owing o utput devices are suppor ted by DEF INITY Pro.
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-19 Call Accounti ng System for Windo ws The Call Accounting System fo r Windows enab les you to generate com prehensive and accurate accountin g reports using the familiar Microsoft W indows environment, which can r u n several tasks at once.
9 Security DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-20 Security Besides th e toll-fraud detection options available with the DEFINITY Call Accountin g Systems (d.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-1 10 T runking and Networking Solutio ns DEFINITY Pro Logi x So l uti ons pr ovi d es n ot only po wer ful v oi ce and dat a capab i l itie s, bu t conn ect io ns t o a variety of voice and data networ ks as well.
10 Distributed Communication System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-2 W ith Uniform Dial Plan, a unique 4- or 5-d igit number is assigned to each station o n the network.
10 Distributed Communication System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-3 Here are just a few examples of feature transparency in a Distrib uted Communicat.
10 Distributed Communication System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-4 T o support DCS customers, DEFINITY ProLogix Solutions can transport DCS messages over ISDN- Primary Rate Interface D channels. As a result, you are not limited to private-line connections between you r various locations.
10 Adding DEFINITY ProLogix Solutions to Existing DCS Networks DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-5 Adding DEFIN ITY ProLogix Solution s to Existing DC S .
10 Adding DEFINITY ProLogix Solutions to Existing DCS Networks DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-6 Figure 6. DCS Network with TCP/IP , ISDN-PRI, and BX.25 Sig naling 1) DE F INIT Y P roLog ix S olutions or another DE FINI T Y E CS 6) E xisting DCS BX .
10 QSIG Global Networking DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-7 QSIG Global Networking DEFINITY ProLogix Solutio ns is a pion eer in providing com p atibility with th e QSIG global netw orking protoco l. This mean s you can co nnect DEFINITY ProLogix S olutions with other switches t hroughou t the world.
10 World Class Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-8 W orld Class Rou ting DEFINITY ProLogix Solutions has been designed to be a world-class system that meets the needs of both domesti c and glob al customers.
10 World Class Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-9 W orld Clas s R outing supports the Auto mat ic Route Selection an d Au tomatic Alternate Routi ng as separate features, but through generali zed administratio n ap plicable to both feat ures, p rovides both the s ame routing abilities.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-10 Network Managemen t Features DEFINITY ProLog ix Soluti ons has a vari ety of feat ures that enable you to manag e your netwo rk resources effectively .
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-11 Automatic Rout e Sele ction Automatic Route Selection routes p ublic network calls on.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-12 Generalize d Route Selec tion Generalized Route Selection giv es you the capability to select not only the optim al call routing base d on the dialed number , but also select the appropr iate f acility based on the ty pe o f call.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-13 Facility Restriction Level Facility Restrictio n Levels are used to limit user calling privileg es for inco m ing and outgoin g calls.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-14 Authorization Codes Authorization codes are used on par ticular calls to raise a telephone’ s Facility Restriction Level temporarily .
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-15 Network Interfaces and Equ ipment DEFINITY ProLogix Solution s supports a variety of interf aces to voice and data networks. T runks supply links between DEFINITY ProLogix Solutions, th e public network, an d other switches.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-16 • 800-serv ice trun ks, which let your bu siness pay the charg es for inbound .
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-17 Incoming Call Identif icat ion (ICLID) on Analo g Tr u n k s DEFINITY Pr oLogix S olutio ns suppo rts in coming cal ling part y infor mation o n analog trunks in the Un ited States and Japan.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-18 T1 Interfaces When plann ing your net working requirements , one of the o ptions y ou should consider is multipl exing over Digit al Services 1 (DS1) facilities.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-19 TCP/IP Interface s C-LAN DEFINITY ProLog ix Solutions s upports the C-LAN port circuit pack, which provides TCP/IP connectivity over 10BaseT Ethernet to adjuncts such as CMS (Call Management System) and INTUITY AUDIX.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-20 Integrated Se rvices Digital Network (ISDN) DEFINITY ProLog ix Solutions p r ovides complete ISDN supp ort for up to 500 stations (600 po rts).
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-21 Integrated Servic es Digital Network - Basic Rate In terface (ISDN-BRI) DEFINITY.
10 Centralized Attendant Service DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-22 Centralized Attendant Service DEFINITY ProLog ix Solutions owner s w ho have more than one swit ch location can benefi t greatly by using the Centralized Attendant Service featur e.
10 Main/Satell ite/Tributary DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-23 Main/Satellite/T ributary If you have modest netwo rk requirements, a main /satellite/tributary config uration is an attractive possib ility for private networkin g.
10 Electronic Tandem Network DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-24 Electronic T andem Network If your co mpany requi res a medium- to-lar ge network s panning a lar ge geographic ar ea, nationwide or even worldwide, Electronic T andem Network is the answer .
10 Multimedia Communications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-25 Multimedia Commu nications DEFINITY ProLogix Solutions multimedia communi catio ns comb.
10 Multimedia Communications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-26 ~ W orld Clas s R outing - Automati c Alternate R outing/Automa tic R oute Selection selects the most cost-effective r outing for calls, based o n available resources and carrier preference.
10 Multimedia Communications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-27 • Multimedi a Call Handling (MMCH) Multimedia Ca ll Han dling is an H.320-co m pliant produ ct that let s the DEFINITY netw ork handle vo ice, video , and T .
10 Star ter Application Pa ckage DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-28 Starter Applicatio n Package The Networking Starter Package includ es the hardware and software you need to pr ovide consistent, enhanced com mun ications amon g mu ltiple comp any locations co st ef fectively .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-1 A Features This append ix p rovid es a l ist of the f eatures of th e DEFINITY Pro Logix Sol utions arr ange d in th e.
A Automatic Routing Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-2 Automatic Routing Features The DEFINITY P roLogix Solutions provid es a variety o f automat ic-routi ng features fo r public and priv ate networks.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-3 Basic Features The follo wing features are supported with DEFINITY ProL ogix Solutions: • Abbrevia.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-4 • Attendant Direct Extensio n Sel ection W ith Busy Lamp Field • Attenda nt Direct T runk Group .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-5 • Automatic Exclusio n • Automatic Incomin g Call Display • Automatic Route Sel ection/Automa .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-6 • Class o f Servic e • Code Calling Access • Conference — Attend ant • Conference — T er.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-7 • Dial Plan • Dialed Number Iden tification Service • Distinctive R inging • Dual DCP I-Chan.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-8 • Hold — Automatic • Hunt Groups • Individual Attendant Access • Integrated Directory • .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-9 • Misoper ation Handl ing • Modem Poolin g • Multi-Appearance Preselection and Preference • .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-10 • Recent Change Histor y • Recorded Ann ouncement • Recorded T elephone Dictation Access • .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-11 • T erminating E xtension Group • T imed Reminder and Att endant T imers • Tr a n s f e r •.
A Call Center Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-12 Call Center Featu res DEFINITY ProLogix Solutions offers the following features desig ned to .
A Call Center Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-13 • Flexible Bil ling • Inbound Call Manage ment • Intraflow and Interflow • Enhanced L.
A Hospitality Feature s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-14 Hospitali ty Features The following features are d esigned for use in the hospitality indu stry . Other features listed elsewhere may be of use in this indu stry , however .
A Private Networking Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-15 Private Networking Features The great expandability of DEFINITY ProLogix Solutio n s makes it a logical choice for set ting up private networks .
A Private Networking Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-16 • DCS Over ISDN-PRI D-channel • DCS T runk Group B usy/W arning Indi cation • DCS.
A Private Networking Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-17 • QSIG Path Replacement • QSIG V alue - Called Number ID • T ransit Cou nter • .
A Trunk Group Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-18 T runk Gro up Feat ures DEFINITY Pro Logix S olutions o ffers an array of f eatures for managi.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-1 B Documentation Library This appendix contains a list, by main menu category , of all the user documents available on the DEFINITY ProLogix Solutio n s Document Library CD.
B DEFINITY ECS Relea se 7.1 (and later) Administration & Oper ations DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-2 CentreV u Agent Instal lation and Adminis tra.
B DEFINITY ECS Relea se 7.1 (and later) Administration & Oper ations DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-3 Console Op erations Quick Reference, 555 -230.
B DEFINITY ECS Release 7.1 (and later) Installa tion & Maintenance for Compact Modular DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-4 DEFINITY ECS Release 7.
B DEFINITY Adjuncts DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-5 DEFINITY Ad juncts Call Acco unting S ystem for W indows Us er ’ s Guide, 555- 006-517, 1 078487.
B Guide Builder DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-6 Multiple P ersonal Greet ings Quick Refe rence, 585-300-705, 107419251 , Issue 5 Plannin g, 585-300 -6.
B INTUITY M essaging Solutions Rele ase 5 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-7 INTUITY Messaging Solutions Relea se 5 AMIS Analog Net work, 585-3 00-512 , .
B Telephones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-8 PassageW ay T elephony Man ager R2 for DEF INITY EC S Get ti ng S tart ed, 5 60-201 -10 9, 10 823 939 3, .
B Telephones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-9 ProLogi x R2 Overv iew , 555-235- 100, 108432139, Issue 2 T ransT alk 9000 Digital W ireless System: MDW .
B Telephones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 B-10.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-1 Index Numerals 6200 Series tele pho nes 2-19 6400 Series tele pho nes 2-3 7300/ATL Se ries tele phones 2-15 7400 Serie.
Index A DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-2 adminis tration terminal 9-8 Administrati on Withou t Hardware 9-8 Advi ce of Ch ar ge 9-15 alerts 3-5 Alterna.
Index B DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-3 B Basic Cal l Manage ment 5-13 Basic Cal l Manage ment Syst em 5-13 Call Center 5-13 measure ments 5-13 report.
Index C DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-4 Call Cen ter, (conti nued) CentreVu Explore r II 5-6 CentreVu Supe rvisor 5-4 CentreVu Virtu al Routing 5-20 D.
Index D DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-5 Commence 7-15 Compact Call Center Drop-In Solutions 5-25 compac t modular carrier cabin ets 1-9 Computer T ele.
Index E DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-6 des cript ion 10-1 Dialed-N umber Identif i cation Service ACD 5-12 Digit C onversi on 10 -8 digit al interfac.
Index G DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-7 feat ures Alternate F acility Restriction Level 10-13 AUDIX telecomm uting 8-5 Central ized Attend ant Service.
Index L DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-8 Inte rnet Messag ing 4- 13 Intrafl ow Call Cov erage paths 5- 1 1 redirecti on of ACD h unt group c alls 5- 1 .
Index N DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-9 Mult inati onal W orld Class Auto matic Alte rnate Routin g 10-9 Multipl e Personal Greetings 4-1 1 , 4-17 Mul.
Index Q DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-10 power sy stems 3-2 Pre-Addressing 4-10 Print Text 4- 10 Pri or ity Me ssag ing 4- 1 1 , 4-17 Priority O utcal.
Index S DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-11 routin g Automatic Alternate Routing 10 -1 1 Automatic Route Se lection 10-1 1 Call Cent er ca lls 5-1 Genera.
Index T DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-12 System M anageme nt DEFINITY ProLogi x Management Terminal 9-2 DEFINITY ProLogi x Solu tions 9- 1 DEFINITY Si.
Index U DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-13 telephon es, (conti nued) overvie w 2-1 single-l ine 2-18 speakerp hones 6-1 wireless 6- 3 terminal adminis t.
Index W DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-14 voic e mess aging system s call cover age 4-2 centra lized m essaging 4- 8 DEFINITY AUDIX 4-15 integr ation 4.
デバイスLucent Technologies 555-235-100の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Lucent Technologies 555-235-100をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはLucent Technologies 555-235-100の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Lucent Technologies 555-235-100の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Lucent Technologies 555-235-100で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Lucent Technologies 555-235-100を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はLucent Technologies 555-235-100の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Lucent Technologies 555-235-100に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちLucent Technologies 555-235-100デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
