MultiquipメーカーCDA45SSIU3の使用説明書/サービス説明書
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THIS MANU AL MUST A CCOMP ANY THE EQ UIPMENT A T ALL TIMES. To fi nd the latest revision of this publication, visit our website at: www .mqpo wer .com WHISPER W A TT™ SERIES MODEL DCA45SSIU3 50HZ GENERA TOR (ISUZU BB-4JG1T DIESEL ENGINE) P AR TS LIST NO.
P A GE 2 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) PROPOSITION 65 W ARNING Diesel engine exhaust and some of.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 3 If you belie ve that your v ehicle has a defect that could cause a crash or could cause injur y or d.
P A GE 4 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) T ABLE OF CONTENTS DCA45SSIU3 Generator Proposition 65 Warning ........................................... 2 Repor ting Safety Def ects ...............
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 5 P AR TS ORDERING PROCEDURES www .mqpo w er.com Best Deal! Ordering parts has never been easier! Choo.
P A GE 6 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) SAFETY INFORMA TION Do not operate or service the equipment before reading the entire manual. Safety precautions should be f ollow ed at all times when operating this equipment.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 7 SAFETY INFORMA TION GENERAL SAFETY CA UTION NEVER operate this equipment without proper protecti.
P A GE 8 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) SAFETY INFORMA TION ENGINE SAFETY W ARNING DO NO T place hands or fingers inside engine compar tment when engine is r unning. NEVER operate the engine with heat shields or guards remov ed.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 9 SAFETY INFORMA TION FUEL SAFETY D ANGER DO NO T star t the engine near spilled fuel or combustib le fl uids. Diesel fuel is e xtremely fl ammable and its v apors can cause an e xplosion if ignited.
P A GE 10 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) SAFETY INFORMA TION ELECTRICAL SAFETY D ANGER DO NO T touch output ter minals during operation. Contact with output ter minals during operation can cause electrocution, electrical shock or b urn.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 11 SAFETY INFORMA TION B A TTER Y SAFETY D ANGER DO NO T drop the batter y . There is a possibility that the batter y will e xplode. DO NO T e xpose the batter y to open fl ames, sparks, cigarettes, etc.
P A GE 12 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) Generator Specifi cations T able 1. Model DCA-45SSIU3 T ype Rev olving fi eld, self v entilated, open protected type synchronous generator Armature Connection Star with Neutral Zigzag Phase 3 Single Standby Output 37.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 13 DIMENSIONS Dimensions Figure 1. Dimensions T able 3. Reference Letter Dimension in. (mm) Reference Letter Dimension in. (mm) A 30.31 in. (770 mm.) F 74.
P A GE 14 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) INST ALLA TION T ypical Generator Grounding Application Figure 2.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 15 INST ALLA TION OUTDOOR INST ALLA TION Install the generator in a area that is free of debris, bystanders , and ov erhead obstr uctions. Make sure the generator is on secure le v el ground so that it cannot slide or shift around.
P A GE 16 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) GENERA TOR The MQ P ower Model DCA45SSIU3 generator (Figure 3) is a high quality por table (require.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 17 MAJOR COMPONENTS Generator Major Components T able 4.
P A GE 18 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) GENERA TOR CONTROL P ANEL Generator Control P anel Figure 4. The defi nitions below describe the controls and functions of the DCA45SSIU3 Generator Control P anel (Figure 4).
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 19 NOTES.
P A GE 20 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) ENGINE OPERA TING P ANEL Engine Operating P anel Figure 5. The defi nitions belo w describe the controls and functions of the DCA-45SSIU3 Engine Operating P anel (Figure 5).
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 21 NOTES.
P A GE 22 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) OUTPUT TERMINAL P ANEL F AMILIARIZA TION OUTPUT TERMINAL P ANEL The Output T er minal Panel (Figure 6) sho wn below is located on the right-hand side (left from control panel) of the generator .
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 23 OUTPUT TERMINAL P ANEL F AMILIARIZA TION 100 V A C GFCI Receptacles There are two 100 V AC , 20 amp GFCI (Duple x Nema 5-20R) receptacles provided on the output terminal panel.
P A GE 24 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) OUTPUT TERMINAL P ANEL F AMILIARIZA TION Connecting Loads Loads can be connected to the generator b y the Output T erminal Lugs or the conv enience receptacles (Figure 10).
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 25 LOAD APPLICA TION SINGLE PHASE LO AD Alwa ys be sure to check the nameplate on the generator and eq.
P A GE 26 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) GENERA TOR OUTPUTS GENERA TOR OUTPUT V OL T A GES A wide range of v oltages are av ailable to supply v oltage f or many diff erent applications. V oltages are selected by using the volta ge selector s witch (Figure 12).
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 27 GENERA TOR OUTPUTS/GAUGE READING HO W T O READ THE OUTPUT TERMINAL GA UGE The A C ammeter and A C v oltmeter change-ov er switches on the control panel DO NO T eff ect the generator output.
P A GE 28 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) OUTPUT TERMINAL P ANEL CONNECTIONS UVWO TERMINAL OUTPUT V OL T A GES V ar ious output voltages can be obtained using the UVW O output ter minal lugs.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 29 OUTPUT TERMINAL P ANEL CONNECTIONS 3Ø-440/254V UVWO T erminal Output V oltages Place the voltage selector s witch in the 3Ø 480/277 1. position as shown in Figure 23.
P A GE 30 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) INSPECTION/SETUP CIRCUIT BREAKERS T o protect the generator from an ov er load, a 3-pole, 110 amp , main circuit break er is provided to protect the U,V , and W Output T erminals from overload.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 31 INSPECTION/SETUP Refueling Procedure: Level T anks 1. — Mak e sure fuel cells are le v el with the ground. Failure to do so will cause fuel to spill from the tank bef ore reaching full capacity (Figure 29).
P A GE 32 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) COOLANT (ANTIFREEZE/SUMMER COOLANT/ W A TER) ISUZU recommends ISUZU antifreeze/summer coolant f or use in their engines, which can be purchased in concentrate (and mix ed with 50% demineralized w ater) or pre-diluted.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 33 B A TTER Y This unit is of negative g round DO NO T connect in rev erse. Alwa ys maintain batter y fl uid lev el between the specifi ed marks. Batter y life will be shortened, if the fl uid le v el are not properly maintained.
P A GE 34 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) GENERA TOR ST AR T -UP PROCEDURE BEFORE ST ARTING Place the 1. main, G.F .C.I., and aux. circuit break ers ( Figure 35 ) in the OFF position prior to star ting the engine.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 35 GENERA TOR ST AR T -UP PROCEDURE he generator’ s frequency meter (Figure 40) should be 5. displa ying the 50 cycle output frequency in HERTZ. Frequency Meter Figure 40.
P A GE 36 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) GENERA TOR SHUT -DOWN PROCEDURES NORMAL SHUTDO WN PROCEDURE T o shutdown the generator , use the following procedure: Place both the 1. MAIN, GFCI and LO AD circuit breakers as shown in Figure 49 to the OFF position.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 37 * 1 Replace engine oil and fi lter at 100 hours, fi rst time only . * 2 Add “Supplemental Coolant Additiv es (SCA’S)” to recharge the engine coolant.
P A GE 38 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) MAINTENANCE If the engine is operating in v ery dusty or dr y grass conditions, a clogged air cleaner will result. This can lead to a loss of power , excessiv e carbon buildup in the comb ustion chamber and high fuel consumption.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 39 CHECK OIL LEVEL Check the cr ankcase oil le v el prior to each use, or when the fuel tank is fi lled. Insuffi cient oil may cause se vere damage to the engine.
P A GE 40 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) TRAILER MAINTENANCE TRAILER MAINTENANCE This section is intended to provide the user with generic trailer service and maintenance information. The ser vice and maintenance guidelines ref erenced in this section ref er to a wide range of trailers .
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 41 TRAILER MAINTENANCE BRAKES T railer brak es should be inspected the fi rst 200 miles of operation. This will allo w the brak e shoes and drums to seat properly .
P A GE 42 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) TRAILER MAINTENANCE TIRES/WHEELS/LUG NUTS Tires and wheels are a very impor tant and cr itical components of the trailer . When specifying or replacing the trailer wheels it is impor tant the wheels, tires, and axle are properly matched.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 43 TRAILER MAINTENANCE Lug Nut T orque Requirements It is e xtremely impor tant to apply and maintain proper wheel mounting torque on the trailer . Be sure to use only the f asteners matched to the cone angle of the wheel.
P A GE 44 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) TRAILER WIRING DIAGRAM T railer/T owing V ehicle Wiring Diagram Figure 58.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 45 GENERA TOR WIRING DIAGRAM Generator Wiring Diagram Figure 59.
P A GE 46 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) ENGINE WIRING DIAGRAM Engine Wiring Diagram Figure 60.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 47 TROUBLESHOOTING (GENERA TOR) Practically all breakdowns can be pre vented b y proper handling and maintenance inspections, b ut in the e v ent of a breakdown, use T able 17 sho wn below f or diagnosis of the Generator .
P A GE 48 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) EXPLANA TION OF CODE IN REMARKS COLUMN The contents and part numbers listed in the parts section are subject to change without notice . Multiquip does not guarantee the availability of the parts listed.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 49 SUGGESTED SP ARE P AR TS DCA45SSIU3 WHISPER W A TT GENERA T OR WITH ISUZU BB-4JG1T DIESEL ENGINE 1 to 3 units QTY . P/N DESCRIPTION 5............8943672922 .
P A GE 50 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) GENERA TOR ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 51 GENERA TOR ASSY . NO . P ART NO . P ART NAME QTY .
P A GE 52 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) CONTROL BOX ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 53 NO . P ART NO . P ART NAME QTY . REMARKS 1 M1213000802 CONTR OL BO X 1 2 0601870431 CIRCUIT BREAKER .................................... 1 ...........
P A GE 54 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) ENGINE AND RADIA TOR ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 55 ENGINE AND RADIA TOR ASSY . NO . P ART NO . P ART NAME QTY . REMARKS 1 M1923200054 ENGINE ....................................................... 1 ..
P A GE 56 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) ENGINE AND RADIA TOR ASSY . (CONTINUED).
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 57 ENGINE AND RADIA TOR ASSY . (CONTINUED) NO . P ART NO .
P A GE 58 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) OUTPUT TERMINAL ASSY . ADD THE FOLLO WING DIGITS AFTER THE P ART NUMBER WHEN ORDERING ANY P AINTED .
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 59 OUTPUT TERMINAL ASSY . NO . P ART NO . P ART NAME QTY .
P A GE 60 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) ENGINE OPERA TING P ANEL ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 61 ENGINE OPERA TING P ANEL ASSY . NO . P ART NO . P ART NAME QTY . REMARKS 1 8970444180 ST ARTER SWITCH ..................................... 1 ........
P A GE 62 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) BA TTER Y ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 63 BA TTER Y ASSY . NO . P ART NO . P ART NAME QTY . REMARKS 1 0602220187 BA TTER Y .................................................... 1 ..............
P A GE 64 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) MUFFLER ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 65 MUFFLER ASSY . NO . P ART NO . P ART NAME QTY . REMARKS 1 M3330100902 MUFFLER 1 1 M1330100703 MUFFLER 1 2 0016910025 HEX HEAD BOL T 4 3 M1333001903 EXHA UST PIPE 1 4 8943690210 GASKET .
P A GE 66 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) FUEL T ANK ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 67 FUEL T ANK ASSY . NO . P ART NO . P ART NAME QTY .
P A GE 68 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) ENCLOSURE ASSY . ADD THE FOLLO WING DIGITS AFTER THE P ART NUMBER WHEN ORDERING ANY P AINTED P ANEL.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 69 ENCLOSURE ASSY . NO . P ART NO . P ART NAME QTY . REMARKS 1 M1413002902 BASE 1 2 M1413400004 UNDER .
P A GE 70 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) ENCLOSURE ASSY . (CONTINUED) ADD THE FOLLO WING DIGITS AFTER THE P ART NUMBER WHEN ORDERING ANY P A.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 71 ENCLOSURE ASSY . (CONTINUED) NO . P ART NO . P ART NAME QTY .
P A GE 72 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) RUBBER SEALS ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 73 RUBBER SEALS ASSY . NO . P ART NO . P ART NAME QTY .
P A GE 74 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) NAMEPLA TE AND DECALS ASSY ..
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 75 NAMEPLA TE AND DECALS ASSY . NO . P ART NO . P ART NAME QTY . REMARKS 1 M1550000204 DECAL; NO TE .....................................................
P A GE 76 — DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) TERMS AND CONDITIONS OF SALE — P AR TS P A YMENT TERMS T er ms of pa yment f or par ts are net 30 da ys. FREIGHT POLICY All parts orders will be shipped collect or prepaid with the charges added to the invoice.
DCA45SSIU3 50 HZ GENERA T OR • OPERA TION AND P ARTS MANU AL — REV . #2 (12/19/08) — P A GE 77 NOTES.
Y our Local Dealer is: HERE’S HOW TO GET HELP PLEASE HA VE THE MODEL AND SERIAL NUMBER ON-HAND WHEN CALLING © COPYRIGHT 2008, MUL TIQUIP INC. MQ P ower and the MQ P ower logo are registered trademarks of Multiquip Inc. and ma y not be used, reproduced, or altered without written permission.
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Multiquip CDA45SSIU3をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはMultiquip CDA45SSIU3の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Multiquip CDA45SSIU3の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Multiquip CDA45SSIU3で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Multiquip CDA45SSIU3を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はMultiquip CDA45SSIU3の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Multiquip CDA45SSIU3に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちMultiquip CDA45SSIU3デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。