Nokiaメーカー520の使用説明書/サービス説明書
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User Guide Nokia Lumia 52 0 Issue 1.1 EN.
Psst... This guide isn't all the re is... There's a user guide in you r phone – it's always with you, available when needed. On the start scre en, swipe left, and tap Nokia Care . Check out the videos at www .youtube.com/NokiaSup portVideos .
Contents Safety 5 Get started 6 Keys and part s 6 Back, start, and search key 6 Antenna locations 7 Insert the SIM card 7 Insert the memory c ard 9 Remove the SIM and memory card 10 Charge your phone .
Office 83 Microsoft Office Mobile 83 Write a note 86 Continue with a document on another device 86 Calendar 87 Make a calculation 88 Use your work phone 88 Tips for busin ess users 88 Phone management.
Safety Read these simple guidelin es. Not following them may be dangerous or illegal. SWITCH OFF IN RESTRICTED AREAS Switch the device off when mobile phone use is no t allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas.
Get started Get to grips with the basi cs, and have your phone up and running in no time. Keys and parts Explore the keys and parts of your new phone. 1 Connector for headphones and loudspeakers ( 3.
• To go to the start screen, press . The app you were in remains open in the background. • To control your phone with your voice, pres s and hold , and say a voice command. This feature is not available in all languages. For more in fo on feature and service availability, see the How-to section at www.
Do not us e any sha rp tools, as th ey may damage the sc reen. 2. If the battery is in, lift it out. 3. Push the SIM in to the SIM slot until i t is fully in serted. Make sure the contact area is facing down. 4. Line up the battery contacts, and replace the battery.
5. Press the bottom edge of th e back cover against the bottom edge of your phone. 6. Press the back of the cover until it snaps into pl ac e. Don't press the keys while attaching the cover. Insert the memory card Learn how to insert your memory card int o your ph one.
3. Push th e memory card into the m emory card s lot until it loc ks into plac e. 4. Line up the battery contacts, and replace the battery. 5. Press the bottom edge of th e back cover against the bottom edge of your phone. 6. Press the back of the cover until it snaps into pl ac e.
Make sure the phone is switched off. 1. At the top corner of your phone, put the nail of your index finger in the seam between the screen frame and the back cover. Press the middle of the back cover, and bend the cover to loosen the top hooks. Remove the back cov er.
5. Line up the battery contacts, and replace the battery. 6. Press the bottom edge of the back cove r against the bo ttom edge of your phone. 7. Press the back of the cover until it snaps into plac e. Don't press the keys while attaching the cove r.
2. When the ba ttery is full, discon nect the charge r from th e phone, then from the wall outlet. You don't need to charge the battery for a specif ic len gth of time, and you can use the phone while it's charging. If your p hone is o ff when you s tart ch arging, it automatically switches on.
Switch the phone on Are you ready? Switch your phone on, and start exploring it. Press and hold the p ower key unti l the phone vibrate s. Switch the phone off Press and hold the power key, and drag the lock screen do wn.
• Back up your contacts • Upload, store, and share pictures and documents . • Back up your phone on SkyDrive. • Play Xbox games • Get your avatar and gaming achievements on yo ur p h on e , .
Copy contacts Have your nearest and dearest instantly at your fi ngertips. Use the Transfer m y Data app to easily copy your contacts from your old phone.
Unlock the keys and screen Press the power ke y, and drag the lock s creen up. Set the keys and screen to lock a utomatically On the start screen, sw ipe left, tap Settings > lock s creen > Screen times out after , and sel ect the length of time after which the keys and screen are locked automatically.
Do not connect products that creat e an output si gnal, as this may da mage the device. Do not connect any voltage source to the audio c onnector. If you connect an external device or headset, other than those approved for use w ith this device, to the audio connector, pay spec ial attention to volume levels.
Signal strength Battery pow er level The battery i s charging. Battery saver mode is switched on. Your calls are forwarded to another number or your voice mailbox. There is n o SIM card i n your phone. Your SIM card is locked. A Bluetooth device is connected to your phone.
Basics Learn how to get the most out of your new phone. Get to know your phone Your phone has two main views, making it easy for you to keep up with what is going on and what's where. Start screen (1): Anima ted live tiles show miss ed calls and received mess ages, the latest news and weather forecasts, and more.
Tip: If you've got lots of differ ent things to do, it's easy to switch be tween the tasks at han d. Press and hold , swipe to the app y ou want, an d tap the app . Some apps may not show up here if they're runnin g in the background. To view th em, go to the apps menu, tap Settings , swipe left, and tap background tasks .
Example: To open an app or other item, tap the a pp or item. To edit or delete a calendar appointment, tap and hold the appoint men t, and select the appropriate option. Tap and hold to drag an item Place your finger on the item for a second or two, and slide your finger across the screen.
Example: Swipe left or right between the start screen and the apps menu, or between different views in the hubs. To quickly scroll through a long list or men u, slide your finger quickly in a flicking motion up or down the screen, and lift yo ur fing er.
Important: Avoid scratching the touc h screen. Use your phone in flight mode In places whe re you don't want to make or receive calls, you can still access your mu sic, videos, and offline games if you switch flight mode on. Flight mode closes connections to t he mobile net work and swit ches your p hone's wireles s features off.
Personalise the start screen Would you like to h ave only your mos t-used apps on the start screen? You can pin your favourite apps, websites , and mu ch more to t he start sc reen, and move or resize ti les as you lik e. 1. To pin an app, swipe left to go to the apps me nu.
Resize or unpin a tile To resize, tap and hold the tile, and t ap the arrow icon. To unpin the tile, tap and hold the tile, and tap . Create a safe, fun start screen for kids You can let your k ids us.
Tip: Show your kids how they can personalise thei r start screen. To change, for example, the background pictur e, tap customis e. On the st art screen, you can resize or move tiles in t he normal way. Tip: To let your kids make an in-app p urchase, such as buy game poin ts, define a Wallet PIN.
Change the background photo Tap change photo , select a photo, adjust it to get the best po ssible fit, and tap . Tip: You can also shuffle photos from Bin g on your lock screen. Tap photo > Bing . Show the artist when playing music Switch Show artist when playing music to On .
2. If you want to set you r phone to vibrat e, on the start scre en, swipe left, tap Settings > ringtones +sounds , and switch Vibrate to On . Take a screenshot Did you just finish personalising your start screen, an d want to share your work of art? You can capture your screen and send it to your frie nds.
To save power, you can also do the following: Set the phone screen to switch off after a short time On the start screen, swipe left, and tap Settings > lock screen > Screen times out after . Lower the scree n brightness On the start screen, swipe left, an d tap Settings > brightness .
Stop data roaming Tap mobile network , and switch Data roaming options to do n't roam . Tip: To save on data costs when travelling, save ne w maps to your phone before your journey, and browse the maps offline. If you’r e running low on space , you can re move some maps from your phone.
Copy or paste text Tap a word, drag the circles before and after the wo rd to highlight th e section yo u want to co py, and tap . To paste the text, tap . Add an accent to a character Tap and hold the character, an d tap the accented character. Delete a cha racter Tap the backspace key.
Use k eybo ard w ord s ugge stion s Your phone sugge sts word s as you writ e, to help yo u write quickly and more accurately . Word suggestions are available in several lan guages. When you start writing a word, your phone suggests possible words. When the word you want is shown in the sugges tion bar, sele ct the word.
Switch word suggestions off On the start screen, sw ipe left, and tap Settings > keyboard . Tap your la nguage keyboard , and clear the Suggest text check box. Add writing languages You can add several writing languages to your keyboard and switch be tween the language s when writing.
Scan codes or text Use your phone camer a to scan things, such as QR codes, barcodes, and book and DVD covers, and get further info on wh at your phone re cognises.
1. On the start screen , swipe left, and tap Ala rms . 2. Tap . 3. Fill in the alarm details, set the time, and tap . 4. For the alarm to sound , your phone mu st be swit ched on, and the phone volume needs to be loud enough. Switch an alarm off Switch the alarm to Off .
SkyDrive Store your stuff in the clouds. You d on't need to worry about freeing memory for your favourites or new apps. SkyDrive is cloud storage for all y our documents and photos, so y ou can access, share, or re store them if needed.
Tip: You can also save a document to SkyDrive while working on it. Tap > save as... , and switch Save to to SkyDrive . If you change the Save to location, it changes the defau lt location for all files.
You can download: •A p p s •G a m e s •M u s i c •V i d e o s •P o d c a s t s You can also: • Get conten t that is re levant to your tastes and location • Share recomm endations with you r friends The availability of Store and the se lection of items available for download depend on your region.
Search S tore Tap , write your search words, and tap . Tip: Did you fi nd something i n Store that you know your friends wou ld be inter ested in? You can send them a link.
People & messaging Contact your friends and family, an d share files, such as photos, using your phon e. Stay tuned with the latest updates to your social network ing services eve n when on the go. Calls Want to make calls on your new phone and talk to your friends? Read on and you'll learn how.
1. Press and hold . 2. Say Call and t he contac t's name. To cancel, press . Tip: You can also use voice dialling with a Bluetooth he adset. This feature may not be available in a ll languages. Call the last dialled number Still have some words to say to your friends? Call them again.
Forward calls to another phone Can't always answer th e phone, but don't want to mis s any incoming calls? You can forward them to another phone number. 1. Tap > > settings , or tap Settings > network+ , depending on your software version.
Add a new contact Keep your friends with you. Save their phone numbers, addres ses, and other info to the People hub. Tap People , and swipe to all . 1. Tap . 2. If you're signed in to several accounts, ta p the account to which the contact is linked.
Save a number from a received message Have you received a message from a person whose phone number is not yet saved in the People hub? You can easily sa ve the number in a new or existing con tact list entry. 1. Tap Messaging . 2. In the conversations list, tap a conversation.
Link contacts Do you have separate entries for the same contact from different social networki ng services or mail accounts? You can link multiple contacts so th at th eir info is in a single contact card. Tap People , and swipe to all . 1. Tap the main contact you want to link to and .
Rename a group Tap the group and > rename , and write the new name. Delete a contact group Tap the group and > dele te . Social networ ks Want to keep in touch wi th your fr iends? You can set up social networking services on you r phone. Social networking services on your phone keep you connected.
Post your status If you feel like reaching out to your friends, let th em know what's on your mind. Post a st atus update to the social networking services that you use. 1. Tap People , and sw ipe to all . 2. Tap your own contact card and post a n update .
5. Add a caption if you want, and tap . Messages Stay in touch with your frien ds, and sen d them text or multimedia message s, or start ch atting. You can open messages directly from the start s creen.
Send a message With text and multimedia messages, you can quickly contact yo ur friends and family. If you start writing a message, and switch to another app befo re sending it, you can continu e your message when you return to Messaging. Tap > drafts .
1. Tap Messaging . 2. To read a message, tap a conversation. Save an attachment Tap the attachment, such as a photo, and tap > save to phone . Delete a conversation In threads , tap , the conversation you want to delete, an d . Delete all messages in you r phone Tap > > select all , and ta p .
Your phone may ask you about using you r location. You need to allow i t to use th is feature. 1. When writing a text message, tap > my location . Sending a message with an attachme nt may be more expensive than sending a norm al text message. For more info, contact your service pr ovider.
You need a Microsoft account to chat. When you c o nnect your Facebook account to your Microsoft account, you can use Facebook chat in Messagin g. For more info, see the How-to section at www.windowsphone.com . Before starting to chat, set up a chat service.
Tip: To add your work mail, contacts, a nd calendar to your phone, use adva nced setup . Write your username and password, ta p Exchange ActiveSync , and type in the requir ed details. 3. Tap sign in . Tip: Dependin g on yo ur mail a ccount, you can also sync othe r items than just mails to your phone, such as contacts and your calendar.
From the tiles, you can see the number of unr ead mails and if you've received new mai l. You can pin severa l mailboxes to the st art screen. For exam ple, dedicate a tile for business mail and another for person al mail. If you link several mailb ox es into a unified inbox, you can open mail s from all your inboxes in one tile.
You can see when you have new mail on the start screen. 1. On the start screen , tap . 2. In your mailbox, tap t he mail. Unread mail is marked in a different colour. Tip: To zoom in or out, place two fingers on the screen, and sl ide them together or apart.
All the mails you selected are deleted. Depending on your mail account, the mails may be deleted from your mail serv er, too. Delete one mail Open the mail and ta p . View mails separately Mails are grouped by title in conversations. A convers ation also includes your repl ies.
Link several mailboxes as a unified inbox If you have more than one mail account, you can choose which inboxes you want to link together in to one inbox. The un ified inbox lets you see a ll your mail at a glance. 1. On the start screen , tap a mailbox.
Camera Why carry a separa te camera if your phon e has all you need for captu ring memories? With your phone camera, you can easily take photos or record videos. Take a photo Shoot sharp and vibrant phot os – capture the best momen ts in your p hoto album.
To focus on a specific ob ject or area, tap the object or area on the screen. Hold the phone still until the white square stops blinking. Use different scene modes Learn how to shoot photos in various situations using the different scene modes in your phone camera.
Take a photo of a moving object Are you at a sports event and w ant to capture the action with your phone? Use spor ts mode to take photos faster. 1. To open the ca mera, press th e camera key. 2. Tap > photo settings... , and in Scenes, tap Sports .
Save your photos and videos to a memory card If there is a memory car d in your phone, and your phone me mory is filling up, s ave the photos you take and videos you record t o the memory card. Before recording videos to the memory card , make sure you use a fast enough microSD card, that is, class 4 or higher.
Photos hub The photos you've taken or videos you've recorded with your phone are saved to the Photos hub, where you can browse and view them. To find your p hotos and videos e asily, mark your favourites, or organise them into alb ums. View photos Relive those important moments – view the photos on your phone.
Zoom in or out Place two fingers on the scre en, and slide your fingers together or apart. Tip: To quickly zoom in or zoom back out, tap the photo twice. Mark a photo as a favourite Would you lik e to find your best sh ots quickly and easily? M ark them as f avourites, a nd see them in the favourites view in the Photos hub.
Create an album To easily find photos of an occa sion, a person, or a trip, organise your photos into albu ms according to subject, for exampl e. If your computer is a Mac, install the Wind ows Phone app from the Mac App Store. 1. Connect your phone to a comp atible computer wit h a compatible USB cable .
Tip: If your computer 's operating system is Window s 7 or Windows 8, you can also use the Windows Phone app. With Windows 7, y ou can download it from www.w indowsphone.com . Edit a photo You can do quick edits, such as ro tate and crop, to the photos you have taken.
Maps & navigation Explore what’s out ther e and how to get there. Switch location services on Find out where you are using Maps, and s ave your lo cation to the photos you take – let apps use your location info to offer you a wider variety of services.
• Write a review for a place, or take a photo and uplo ad it for everyone to see, eith er on their phone or at here.com Contents of digital maps may sometimes b e inaccurat e and inc omplete. Nev er rely solel y on the content or the service for essential com munications, such as in emergencies.
Tip: Want to see more info about a place? The plac e details view can contain general info, photos, reviews, links t o guides, and f urther suggestion s of nearby plac es. When the location is shown on the m ap, to se e the pla ce detail s view, ta p the info bubble.
Find certain types of nearby places When the nearby places are shown on the map, sw ipe up from th e bottom of th e screen, and tap show categories and a category. The nearby places in the category are shown in a list. To se e them on the map, tap the map.
Get directions to a place Want to find your way easily? Get direction s for wa lking, driving, or using public transport – use your current location or any other place as the start p oint. 1. On the start screen , swipe left, and tap HERE Maps . 2. Tap > direction s .
Sync your saved places Have your favourite places always backed up and at hand – sync your favourites with your Nokia account. On the start screen, sw ipe left, and tap HERE Maps . You can plan a trip on your computer at here.com , s ync the s aved places w ith HERE Maps on your phone, and access the plan on the go.
The Assisted GPS (A-GPS) network service and ot her similar enhancements to GPS and Glonass retrieve location info using the ce llular network, and assists in calculating your current location . A-GPS and other enhancements to GPS and GLONASS may require transferring small amounts of dat a over the cellular network.
Internet Learn how to create wireless connections and browse the web while keeping your data costs down. Define internet connections Does your network service provider charge you a fixed fee for data transfer or on a pay as you use basis? Change the Wi-Fi and mobile data settings to r educe your dat a costs while r oaming and at home.
Connect your computer to the web Want to use the inte rnet on your laptop but don't h ave access? You can use you r phone's mobile data connection with your laptop or other devi ces. A Wi-Fi connection is then created. 1. On the start screen , swipe left, and tap Setti ngs > internet sharing .
Tip: To quickly write a web address su ffix such as .org, tap and hold the suffix key on the keyboard, and tap the suffix you want. 4. Tap . Tip: To search the internet, write a search wo rd in the a ddress bar, a nd tap . Zoom in or out Place two fingers on the scre en, and slide your fingers apart or together.
Tip: You can also p in your f avourite websites to th e start screen. While browsing a website, tap > pin to star t . Go to a favourite website Tap > favourites and a w ebsi te. Tip: To quickly access your favourites, add the favourites icon to the address bar.
Entertainment Having a spare moment and in need of entert ainm ent? Learn how to watch videos, listen to you r favourite music, and play games. Watch and listen You can use your phone to watch videos and listen to music and p odcasts while on th e move.
On the start screen, sw ipe left, and tap Nokia Music . For more info, go to music.nokia.com . This service is not available in all countries or regions. Nokia may use personal data for c ertain uses relating to this service, as detailed in the Nokia privacy policy or other applicable terms.
Personalise your Mix Radio You can create a mu sic profile to listen to genre mi xes that have been tailored to your taste. Your profile is compiled automatically from the music you have on your compute r. 1. On the start screen , swipe left, and tap Nokia Music > mix radio .
Sync music and videos between your phone and computer Do you have media on your PC that you want to listen to or watch on your phone? Use a USB cable to sync mus ic and videos between y our phone and computer. 1. Connect your phone to a c ompatib le computer with a USB cable.
Tap Games . Swipe to collection , a n d s e l e c t a g a m e . I f i t ' s a n X b o x g a m e , s i g n i n t o y o u r X b o x a c c o u n t . I f y o u d o n ' t yet have an account, you can create one. Xbox is not available in all areas.
Office Keep yourself organ ised. Learn how to use the calendar and the Microsoft Office apps. Microsoft Office Mobile Microsoft Office Mobile is your office away from the office. Go to the Office hub to create and edit Word docum ents and Excel workbooks, open and view PowerPoint slide show s, and share documents wit h SharePoint.
Create a Word document You can create new docum ents with Micr osoft Wo rd Mobile. 1. Tap Office . 2. Swipe to re cent . 3. Tap . 4. Tap a blank Word file or a template. 5. Write your text. 6. To save your document, tap > save . Edit a Word document Polish your documents on the road with Microsof t Word Mobile.
5. To save your workbook, tap > save . Add a comment to a cell Tap > comment . Apply a filter to cells Tap > apply filter . Change the cell and text format Tap > format cell... . Find data from a workbook Tap the Excel file and . Send a workbook in a mail Tap the Excel file and > share.
Share documents with Shar ePoint Workspace Mobile Work on shared Microsoft Office docum ents, and collabor ate on projects, schedules, and ideas. With Microsoft SharePoint Workspace Mobile, you can br ows e, send, edit, and s ynchronise your docume nts online.
Calendar Learn how to keep y our appointments, tas ks, and schedules up- to-date. Add a task to your to-do list Do you have important tasks to handle at work, li brary books to return, or maybe an event you want to attend? You can add tasks (to- dos) to your ca lendar.
1. On the start screen , swipe left, and tap Ca lendar . 2. To show or hide a calendar, tap > settings , and switch the calendar on or off. Tip: When a calendar is hidden, the calendar events and reminders are not displayed in different calendar v iews.
Work with mail and calendar on your phone a nd PC You can us e different mai l addres ses for bus iness an d leisure. You can add several mailboxes to your phone and use the same mail accou nt both on your phone and on your PC, be it Outlook, Office 365, or any other mail account.
Collaborate efficiently with Lync on your phone Microsoft Lync is a next-generation communicatio ns se rvice that connects people in new ways, anytime, from virtually anywhere.
Phone management & connectivity Take care of your phone and its contents. Learn ho w t o connect to a ccessor ies and networks, transfer files, create ba ckups, lock yo ur phone, and keep the s oftware up to d ate.
Before starting the update, connect a charger or make s ure the device batte ry has enough power. After the update, g o to www.nokia.com/support to get your new user guide. Update your phone software No computer needed – u pdate your ph one software wirelessly fo r new feature s and improve d performance.
Wi-Fi positioning improves positioning accuracy wh en satellite signa ls are not available, especially when you are indoors or betwe en tall buildings. You can also switch Wi -Fi off in your phone settings. Connect to a Wi-Fi Connecting to a Wi-Fi network is a handy way of accessing the internet.
Connect to a wireless headset With a wireless he adset (sold se parately), you can s peak on the phone hands-free – you can continue what you're doing, such as working at your computer, during a call. 1. On the start screen , swipe left, and tap Setti ngs > Bluetooth .
Check and increase availab le memory on your phone Want to check how much memory you have available? You can also set where to save your files in the future. On the start screen, sw ipe left, and tap Settings > phone storage . To check the details of your phone memory, tap phone .
Windows Phone app Windo ws Phone app for desktop Windows Phone app for Mac Windows Explorer Windows 8 x x x Windows 8 RT x x Windows 7 x x Windows Vista/XP x Mac x Security Learn how to protect your phone, and to keep your data se cure.
Unlock your phone Press the power key , drag the lock screen up , and type in your secur ity code. Use your phone when it's locked You can use certain features of your phone when it is locked, without havi ng to enter the security code. To wake up your phone, pr ess the power key.
PIN code (4-8 digits) This protects your SIM card against unauthorised use or is required to access some featu res. You can set your phone to ask for the PIN code when you swit ch it on. If not supp lied with yo ur card or you forget the code, contact your network service p rovider.
Troubleshootin g and support When you want to learn more about your phone, or if you're unsure how your p hone should work, there are several support channels for you to check. To help you get the most out of yo ur phone, there 's a user g uide in your phone w ith additional instructions.
Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06# . © 2013 Nokia. All rights reserved. 100.
Product and safety information Network services and cost s You can only use your dev ice on the WC DMA 900, 2100 and GSM/EDGE 850, 900, 1800, 1900 MHz networks. You need a subscription with a service provider. Using some features and downloading content require a network connection and may result in data costs.
Recycle Always return your u sed electronic produ cts, batteries, and packaging materials to dedicated collection po ints. This way you help prevent uncontrolled waste disposa l and promote the recyclin g of materials. A ll materials of the device can be recovered as materials and energy.
Do not dismantle , cut, crush, bend, puncture, or o therwise damage the battery in any way. If a battery leaks , do not let liqu id touch skin or eyes.
• Install antivirus and other security software on your device and any connected computer. Only use one antiv irus app at a time. Using more may affect performance and operation of the device and/or computer. • If you access preinstalled book marks and links to third party intern et sites, take the appropriate pre cautions.
Telecommunications. Information about th e SAR level of Nokia de vices sold in Indi a can be obtained from Nokia’s website at www.nokia.co m . Your mobile device is also designed to meet the requirements for exposure to radio waves established by the India Department of Telecommunications.
To the maximum extent permitted by applicable law, under no ci rcumstances s hall Nok ia or any of its lic ensors b e respo nsible for any loss of data or income or any special, incide ntal, consequential or ind irect damages howsoever caused.
デバイスNokia 520の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Nokia 520をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはNokia 520の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Nokia 520の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Nokia 520で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Nokia 520を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はNokia 520の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Nokia 520に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちNokia 520デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
