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Nor tel Communication Ser ver 1000 Nor tel Mobile V oice Client 2050 User Guide.
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Revision history 3 Revision histor y March 2005 S tanda rd 1.00. This document is issued to sup port Nortel Mobile V oice Client 2050 V erison 2.00.0161 for Nortel Communication Server 1000.
Revision history 4.
Contents 5 Contents About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . . 8 Software dependencies . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Managing Contacts with Mob ile Voice Client 2050 . . . . . . 42 Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Accessing Contacts Help .
About this guide 7 About this guide This User Guide provides informat ion about the Nortel Mob ile Voice Client (MVC) 2050. The Nortel Mobile Voice Client (MVC ) 2050 is designed to add wireless voice communication to the Pe rs onal Digital Assistant (PDA).
Mobile Voice Clie nt 2050 overview 8 Mobile V oice Client 2050 over view Designed to wo rk with your personal digital assistant (PDA) and IP-based telephone systems, the Mobile Voic e Client (MVC ) 2050 provides real- time voice service over the Internet.
Mobile Voice Cli ent 2050 overview 9 Software dependencies The following are th e MVC 2050 primary software depe ndencies: • Windows Mobile 2003 for Pocket PC • Windows Mobile 2003 Se cond Edition for Pocket PC Note: Windows Mobile 2003 SE AKU1 is not supported (V ersion 4.
Mobile Voice Clie nt 2050 overview 10 PDA vendors offer two types of re ch argeable b attery: standard an d extended-life. The extend ed-life battery is recommended to pro vide longer call duration and increased call volume. Headsets A headset is required in order to se nd and receive telephon e calls using the MVC 2050 and your PDA.
Mobile Voice Cli ent 2050 overview 11 MVC 2050 menus and screen features The MVC 2050 softwar e provides menus and scr een features for yo ur PDA. Table 1 lists the MVC 2050 menus and th eir selections. The MVC 2050 supports both portr ait and landscape modes.
Mobile Voice Clie nt 2050 overview 12 Figure 1: Call Handling screen (por trait) Figure 2: Call Hand li ng screen (landsca pe) Call handling icons Soft keys (self-labeled) Programmab le Line/Feature k.
Mobile Voice Cli ent 2050 overview 13 Table 2 describe s the MVC 2050 screen features. T able 2: MVC 2050 screen features Screen fea tures Selections Call Handling icons Hol d, Answer, Release Toolbar (portra it) The retractable toolbar is present only on the portrait skin.
Installing and configuri ng the Mobile Voic e Client 2050 14 Installing and configuring the Mobile V oice Client 2050 To install MVC 2050 on your PDA: 1. If you have an older version of MV C 2050 installed on your PDA, you must remove it prior to installin g a newer version.
Installing and configuri ng the Mobile Voic e Client 2050 15 Figure 3: Removing MVC 2050 MVC 2050 installation method The MVC 2050 supp orts installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC.
Installing and configuri ng the Mobile Voic e Client 2050 16 Figure 4: ActiveSync connected Installing the MVC 2050 fr om a Desktop PC using ActiveSync Use the following procedu re to install MVC 2050 using the CD: 1. Insert the MVC 2050 CD into the CD -ROM drive of your desktop PC.
Installing and configuri ng the Mobile Voic e Client 2050 17 MVC 2050 configuration Enable ClearT ype The MVC 2050 uses a special scr een font, which requires tha t ClearType® be enabled on your PDA. To enable ClearType: 1. From the PDA’s Ma in Application screen, select Start .
Installing and configuri ng the Mobile Voic e Client 2050 18 6. Select Disable . 7. Select Yes . For further info rmation about MVC 205 0 configura tion and settings , see the MVC 2050 Help system.
MVC 2050 Call Handling screen 19 MVC 2050 Call Handling screen Star ting the MVC 2050 To start the MV C 2050 from your PDA: 1. From your PDA M ain Application screen, select Start . 2. Select Programs . See Figure 5. 3. Select Mobile Voice Client 2050 .
MVC 2050 Call Handling screen 20 Figure 6: Call Handling screen Navigation You can use the up, down, left, and right cursor control arro w keys on your PDA as navigation buttons to move around the disp lay of MVC 2050. Appearance The appeara nce of the Call Handli ng Screen differs with each available skin.
MVC 2050 Call Handling screen 21 pocket PC screens, a nd flat p anel monito rs. See “M VC 2050 configuration” on page 17 for in formation about en abling ClearType. MVC 2050 graphical inter face (skins) components The MVC 2050 skins are the gr aphica l representa tion of the MVC 2050.
MVC 2050 Call Handling screen 22 Figure 7: Blac k skin Figure 8: Blue skin.
MVC 2050 Call Handling screen 23 Figure 9: Lime skin Display The display is located in the central area of the skin. See Figure 6 on page 20. Pr ogrammable line/feature keys Six programmable line/feature keys are located on the right side of the skin.
MVC 2050 Call Handling screen 24 Dialpad The 12-button dia lpad is located on the left-hand side of th e skin. See Figure 6 on page 20. Message Lamp The Message Lamp lets you know if you have voicemail waiting. See Figure 6 on page 20. Mute Indication Lamp The color of the Mute button cha nges to red when the call is muted.
MVC 2050 Call Handling screen 25 Figure 10: File menu Run in background Select Run in Background to close the MVC 2050 and to keep it running in the backgroun d so th at incoming calls can ri ng on your PDA. To accept an incoming call while the MVC 2050 is running in the backgrou nd: 1.
MVC 2050 Call Handling screen 26 Paste Select Paste to paste a telephone numb er, copied from another application, into the MVC 2050. You ca n do this to place a call rather tha n entering it through your Call Handling scree n dialpad. Cont act s Select Contacts to launch the Contacts dia log box.
MVC 2050 Call Handling screen 27 Note: Selecting Exit frees up PDA processing resources. Keys The following items ar e available from th e Keys menu: •A n s w e r • Goodbye •H o l d •F e a t u r e s •M a c r o s Figure 11: Keys menu Answer Select Answer to answer an incoming call, or to obtain a dial tone to place a call.
MVC 2050 Call Handling screen 28 Goodbye Select Goodbye to en d your call. See also th e Goodbye icon, top r ight in the screen. Hold Select the Hold menu item to place a call on hold. See also the Hold icon, top left in th e Call Handling screen. Features Select Features to access a menu of interface keys.
MVC 2050 Call Handling screen 29 Figure 12: Keys > Feature s screen Figure 13: Settings > Features scre en AAA1200.bmp AAA1 200.b mp.
MVC 2050 Call Handling screen 30 Macros Select Macros from the Keys menu to access macros availab le through the Settings > Macros dialog box. You ca n use ma cros to m ake spee d dial calls, access voicemail, and pe rform routine functions fa ster and easier (see “Macro s” on page 74) .
MVC 2050 Call Handling screen 31 Diagnostics Diagnostics provides access to a list of m ethods to deter mine server connection state. To access Diagnostics : 1.
MVC 2050 Call Handling screen 32 Icons See Figures 16 to view the icons available in the MVC 2050. Icons can be divided into three types: • Call Handling icons • Toolbar icons • Menu Bar icons F.
MVC 2050 Call Handling screen 33 Call Handling icons The Call Handling icon s are: •H o l d •A n s w e r • Goodbye These Call Handling icons are loca te d at the top of the skin. See Figure 16 on page 32. Hold Use the Hold icon to place calls on Hold and to remove them from Hold .
MVC 2050 Call Handling screen 34 Note 1: Select Keys > Feat ures to view menu items that are exact equivalent s to ta pping these T oolbar icons. Note 2: Vo l u m e Up , Vo l u m e Down , and Mute (wh ich are covere d when the T oolbar is shown) also are re peated on the T oolbar .
MVC 2050 Call Handling screen 35 Quit Select the Quit icon to exit a network service or feature. Callers List The Callers List icon provides access to information on up to 100 telephone number s of calls received. Redial List The Redial List icon provides access to information on up to 20 telephone number s you have dialed recently.
MVC 2050 Call Handling screen 36 T oolbar Select the T oolbar icon to toggle the T oolbar display on and off. System Input The System Input icon in the system tray at the bottom right- hand corner of the PDA, shown in Figure 16 on page 32, p rovides access to th e System Input Panel .
MVC 2050 Call Handling screen 37 Figure 17: T ranscri ber used to ente r a number Menu and icon summaries File menu Table 3 summar izes the File menu selections .
MVC 2050 Call Handling screen 38 Keys menu Table 4 summar izes the Keys menu selections. Help menu Table 5 summar izes the Help menu selections. Settings Provides access to the Settings dial og boxes (also available as a Menu Bar Icon). Exit Shuts down th e MVC 2050 applica tion (also available as a Menu Bar Icon).
Managing calls with Mo bile Voice Client 2050 39 Managing calls with Mobile V oice Client 2050 Making a telephone call Use the following procedu re to make a call from your PDA using the MVC 2050: 1. Plug the headset into the PDA, and put the head set on.
Managing calls with Mobile Voice Client 2050 40 Note: T o use the transcriber , select the System Input Panel icon, select transcriber fr om the drop-down list, and write the n umber in the application display area using your PDA ’ s transcriber . Answering a call Use the following procedu re to answer a call from your PDA: 1.
Managing calls with Mo bile Voice Client 2050 41 Maintaining call quality If you are experiencing poor quality during a call on the MVC 2050, move closer to the WLAN access point.
Managing Contacts with Mobile Voice Client 2050 42 Managing Contacts with Mobile V oice Client 2050 You can pl ace a ca ll from your list of cont acts in the PDA Contac ts application using Mobile Voice Client (MVC) 2050.
Managing Contacts with Mobile Voice Client 2050 43 Editing the Contacts list See the Cont act s Help on your PDA for information about addin g, deleting, and ed iting Cont acts . See the appro priate Help screen for information on ed iting the Cont act s in Outlook on your desktop PC.
Managing Contacts with Mobile Voice Client 2050 44 Figure 19: MVC 2050 Contacts screen Dialing a number fr om the Contacts list Use the following procedu re to dial a number from the MVC 2050 using the Contacts list: 1. Select File > Contact s . The Cont acts list appear s.
Managing Contacts with Mobile Voice Client 2050 45 Dialing formats Numbers must be in the cano nical dialing format in orde r for your PDA to use them for di aling. The canonical address for mat is a universal telephone number format recognized by the WIndows Teleph ony Applicatio n Interface (TAPI).
Managing Contacts with Mobile Voice Client 2050 46 Figure 20: Phone detai ls dialog box The following are the compone nts for cr eating and using canonical dialing numbers : • area cod e, in the Co .
Managing Contacts with Mobile Voice Client 2050 47 Figure 21: Dialing locations.
Managing Contacts with Mobile Voice Client 2050 48 Set the patterns for local, long-dist ance, and international dialing using Dialing Pattern s . See Figu re 22. Figure 22: Dialing patterns Area code Set the Area code to provide the defa ult area code for dialed numbe rs.
Managing Contacts with Mobile Voice Client 2050 49 The Contacts application prefixes the defau lt area code to numbers you enter in your Contacts applic ation. The PDA at tempts to interp ret the numbers as cano nical. For example: ente r a seven-digit number.
Managing Contacts with Mobile Voice Client 2050 50 Example An end user has a DN on a server located in Atlanta and another DN on a server locate d in New York. The end user has set up two dialing locations: one named “Atlanta”’, with an area code of 404, a nd anot her named “New York”, with an area code of 646.
Managing Contacts with Mobile Voice Client 2050 51 See your PDA Help syst em for a de scription of the va lues used in dialing patterns . ESN numbers To enter ESN num bers in Cont act s , enter the ESN pref ix followed by the number. Note: PDA Contact s does not accept the ‘~’ character used in the IP Softphone 2050 to express ESN numbers.
Managing Contacts with Mobile Voice Client 2050 52 Figure 23: ESN dial ing Extension numbers The PDA Contacts application dial s exte nsion numbe rs only if they do not satisfy Microsoft criteria for numbe rs that require an area co de. The following thre e methods can be used to manage dialing extension numbers : 1.
Managing Contacts with Mobile Voice Client 2050 53 Figure 24: Extension number 553-AAA1531.
Personal Directory, Redi al List, and Callers List 54 Personal Director y , Redial List, and Callers List Personal Directory , Redial List, and Caller s List are features suppor ted on CS 1000 systems running CS 10 00 Release 4.
Personal Directory, Redial List, and Callers List 55 • system administrator r estoration of profiles fo r single, multiple, or all users User preferences for Person al Director y , Redial List, and .
Personal Directory, Redi al List, and Callers List 56 • Preferred name match • Area code se t-up • Name display format Table 6 describ es the Call Log Optio ns.
Personal Directory, Redial List, and Callers List 57 To set Call Log Options: 1. Tap the Services b utton. 2. Tap Telephone Options . 3. Tap Call Log Options. 4. Tap one of the following: — Incoming Ca lls — Preferred Name Match —A r e a C o d e S e t u p — Name display forma t 5.
Personal Directory, Redi al List, and Callers List 58 • DN at ho me (up to 31 char acters • cell phone (up to 31 characters) • pager (up to 31 cha racters) To add a contact to Personal Directo ry: 1. Tap the Direct ory icon. 2. Tap Personal Direct ory .
Personal Directory, Redial List, and Callers List 59 3. Tap Personal Direct ory . 4. Find the cont act by one of th e followi ng: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the numbe r of the cont act to find it.
Personal Directory, Redi al List, and Callers List 60 Dialing from the Callers List To dial from the Caller s List: 1. Do one of the following to open Callers List: — Tap the Callers List icon on th e Tool bar. — Tap the Directory icon and tap Callers List.
Personal Directory, Redial List, and Callers List 61 2. Find the cont act by on e doing o f the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of th e contact to find it. 3. Double -tap the contact to dial the selected entry.
Personal Directory, Redi al List, and Callers List 62 To delete the Redial List or Callers List: 1. Tap the Direct ory button. 2. Select Redial List or Callers List . 3. Tap the Del soft key. 4. Tap Yes . Password Administration The Password Administratio n feature is available on the Direc tory list.
Personal Directory, Redial List, and Callers List 63 4. If you tapped Ent , select one of the following: — Enable Pwd Protection — Disable Pwd Pr otection 5. Tap one of the following: — Yes to accept your selection — No to return to the Directory list 6.
Personal Directory, Redi al List, and Callers List 64 If you make three consecutive incorrect password attemp ts within an hour, you are locked out of the passwor d-protected fe atures for an hour. “Locked ac cess” displa ys on your telepho ne. If Virtual Office is enabled, it also is locked out.
Mobile Voice Cl ient 2050 settings 65 Mobile V oice Client 2050 settings Use the MVC 2050 Sett ings to select choices for the appearance, behavior, and ope ration of your PDA.
Mobile Voice Clie nt 2050 settings 66 Audible notification of server connection or disconnection You can progr am sounds to accompany notification of se rver connection or disconnection events. To program up to three sounds for use with audible notifica tion of server connection or discon nection: 1.
Mobile Voice Cl ient 2050 settings 67 Server u nreachable The sound you select for this event plays when MVC 2050 loses co ntact with the server. The messa ge “Server unreach able” displays o n the PDA screen. Server u nresponsive The sound you select for this event plays if MVC 2050 fails to connect to the server.
Mobile Voice Clie nt 2050 settings 68 Pr ofiles Each prof ile is a name d file that contains a combin ation of s ervers and other attributes that control the co nne ction, behavior, and app earance of the MVC 205 0.
Mobile Voice Cl ient 2050 settings 69 The profiles screen ena bles you to: • create profiles • delete profiles • modify a pr ofile name • change the pr ofile used by the application • export pr ofiles • import profile s Creating a new pr ofile Use the following procedu re to create a new profile: 1.
Mobile Voice Clie nt 2050 settings 70 Figure 28: Selec ting a profile Removing a pr ofile Use the following procedu re to remove a profile: 1. From the drop-down list on the Profiles tab, select the pr ofile you want to remove. See Figure 28. Note: “My Server” is a built-in profile na me that cannot be deleted.
Mobile Voice Cl ient 2050 settings 71 3. Enter the new pr ofile name. 4. Select OK . The Profiles scr een reappears. The new profile is sele cted. Changing the current pr ofile Use the following procedu re to select the profile for your MVC 205 0: 1.
Mobile Voice Clie nt 2050 settings 72 Use the following procedu re to expo rt a profile to another device: 1. Select Export . A dialog box appears. 2. To export to another device, select “ Export to another device ”. 3. Select OK . 4. Align the infrared ports of the two device s.
Mobile Voice Cl ient 2050 settings 73 Your system ad ministrato r sets up your LAN server to direct your MVC 2050 to the communication server. Figure 29: Server screen When you want to connect to your.
Mobile Voice Clie nt 2050 settings 74 Figure 30: DHCP Setting on the Server screen Macr os The Mobile Voice Client (MVC) 2050 Macros tab enab les you to record and use macros.
Mobile Voice Cl ient 2050 settings 75 Figure 31: Keys > Macro s menu Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box. See Figure 32. To select an existing macro , tap the down arro w in the Ma cro list box, and make your selection.
Mobile Voice Clie nt 2050 settings 76 Figure 32: Macr o screen Keys Once you have selecte d a macro name, tap th e down arrow in th e Keys drop-down list to select a key to ad d to the macro. Press the Add button to add the key. The Pause key is used to insert a shor t pause in the macro.
Mobile Voice Cl ient 2050 settings 77 Preview You can preview yo ur macro in a single view by viewing the Read -only field under the Contents box. Dialpad You can se lect the Keys list box and press th e Add button, or you can use the numbers on th e dialpad, to enter nu mbers into your macro.
Mobile Voice Clie nt 2050 for expert users 78 Mobile V oice Client 2050 for exper t users This section discusses the selections used to diagn ose or correct error conditions, and are not used during norma l operation of Mobile Vo ice Client 2050. Client diagnostics Client diagnostics are used to determi ne the connection status of the MVC 2050.
Mobile Voice Cli ent 2050 for expert users 79 Audio quality Audio quality of voice transmission depends on man y factors, such as codec characteristics, echo cancelle r, jitter buffer size, and listener perceptio n.
Mobile Voice Clie nt 2050 for expert users 80 Audio delay If you exp erience audio de lay, you ca n decrea se the n umber of buffers , and reduce th e delay, by adjusting the slider on the Audio screen. Audio clarity If you experience breakups in the receive audio stream, adjus t the setting towards Higher Qual ity .
Mobile Voice Cli ent 2050 for expert users 81 Advanced Audio Advanced audio settings are r ecommended for use only by advanced users. See Figure 34 on page 81. NetEQ software, included with the MVC 2050 so ftware, provides loss concealment and compensation; Ne tEQ is the default setting.
Mobile Voice Clie nt 2050 for expert users 82 Items on the Ad vanced Audio scree n Table 7 descri bes the selections available o n the Advanced Audio screen. T able 7: Ad vanced Audio s creen Selection Description NetEQ (Global IP Sound) NetE Q packet loss co ncealmen t software is the default mode of operation.
Mobile Voice Cli ent 2050 for expert users 83 Listener IP See Figure 35. This screen is for ex pe rt users only. It can be used to override th e port assignm ents when a co nflicting ap plication is on the PDA. Figure 35: Listener IP screen AAA1209a.bmp AAA1209b.
Mobile Voice Clie nt 2050 for expert users 84 Items on the Listener IP screen Table 8 describ es selections av ailable on the Lis tener IP screen. Hardware ID The Hardware ID screen is for e xpert users and system administrators .
Mobile Voice Cli ent 2050 for expert users 85 Figure 36: Hardwar e ID screen The Hardware ID is gene rated by reading MAC addr esses from the PDA NIC. When the M VC 2050 is used with most server types, the Ha rdware ID it uses must be unique.
Mobile Voice Clie nt 2050 for expert users 86 Table 9 descr ibes items on the Har dware ID screen . Connection histor y Connection history wr ites indication messa ges to the registry key “HKCUSoftwareNortel NetworksMV C2050Log” for connection o r disconnec tion events.
Mobile Voice Cli ent 2050 for expert users 87 Soft reset, ser ver n This message in dicates that the server h as instructed the MVC 2050 to reset and connect to a server n, where the value of n is determined, and possibly written, by the serv er. This m aps dire ct ly to a UNIStim message.
Mobile Voice Clie nt 2050 for expert users 88 profile options. Your syste m adminstrator can back up and restore the database, and manag e user profiles, using th e Application Server Administration feature.
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Nor tel Communication Ser ver 1000 Nor tel Mobile V oice Client 2050 User Guide Copyright © Nortel Networks Limited 2005 All Rights Reserved Informatio n is subject to change withou t notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and ma nufacturing may warrant.
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