NortelメーカーNN43117-110 01.01の使用説明書/サービス説明書
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Nortel Communicat ion Server 200 0/2100 Nortel IP Phone 2004 User Guide T itle page.
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Revision history 3 Revision history August 2005 S t andard 1.01. The informa tion contained in th is user guide applies to the IP Phone 2004 when used in Communication Server 2100 and Communicati on Server 2000 networks.
Revision history 4.
Contents 5 Contents About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Hardware features . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Set your time formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Define your regional time zone . . . . . . . . . . . . . . . . . . .
Contents 7 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 While away from your desk . . . . . . . . . . . . . . . .
Contents 8 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About the IP Phone 2004 9 About the IP Phone 2004 The Nortel IP Phon e 200 4 brings voice and data to the desktop by connectin g direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection.
About the IP Phone 2004 10 Figure 1 IP Phone 200 4 Hardwar e features The IP Phone 200 4 sup p or ts th e follo win g featur es : • 11 programm able feature keys (but this can be exte nded to 14): s.
About the IP Phone 2004 11 • Multi-field LCD display scre en; four-line display area. • Speaker for on -h ook dialing or on-hook listening. • Volume control bar for adjusting ringer, spea ke r, handset and headset volume.
About the IP Phone 2004 12 T elephone display Figure 2 shows the IP Phone 2004 display areas. Figure 2 IP Phone 2004 displa y ma p The IP Phone 2004 display has the following ru les: • The Login Screen shows the dig its on information line 0 as entered.
About the IP Phone 2004 13 • Menu items appear on information lin es 0 to 2 with the selected item indicated by a shaded bar behind the item. • To sele ct a numer ically-index ed menu item, view the optio n and press “Ok ”.
Connect the IP Phone 2004 components 14 Connect the IP Phone 2004 components Befor e you begin St e p s 1. Connect one end of the handse t cord to the handset jack (identified with a handset icon) on the back of th e telep hone. Connect the other end to the jack on the handse t (see Figure 3 on page 15 ).
Connect the IP Phone 2004 components 15 Figure 3 shows connections on the IP Phone 2004. Figure 3 IP Phone connections.
Log into your IP Phone 2004 16 Log into your IP Phone 2004 This section describes the navigatio n screens that appear when you ar e logging into an IP Phone 2004. 1. The following screen appe ars only if a firmware upgrade is available: Press Ok to go to the upg ra de confirmation screen or press Cancel to proceed with the login.
Log into your IP Phone 2004 17 2. The following screens ar e examples of what appear if you have the Selective Gateway Login fe ature configured on your system: Press Ok , or start enterin g yo ur user n am e , if you wan t to use th e London Gateway.
Log into your IP Phone 2004 18 Press Ok , or start enterin g yo ur user n am e , if you wan t to use th e Ottawa Gateway. Note: If you access the followin g screen by starting to enter your username, the digits you have ente red will appear at th e beginning of the userna m e field .
Log into your IP Phone 2004 19 4. After you enter your username an d press Ok , the following screen appears: Enter your password (it will ap pears as asterisks – ****). Press Ok to go to th e men u options/idle scree n view. If you make an error, yo u can pr ess Clear to clear the field and re-e nt er you r password.
Use the display menu on the IP Phone 2004 20 Use the display menu on the IP Phone 2004 Once you have successfully logge d into your IP Phone 2004, the following menu scree n ap pears: If you pres s Menu soft key, or the Services key, the follo wing menu items are displayed depe nding on the permissions set by your administrator: 1.
Use the display menu on the IP Phone 2004 21 Figure 4 IP Phone 2004 display menu hierarchy 1. Logout 2. A udio Profile 3. Display 4. Feature 5. Langua g e 6. Time 7. User 8. Call 9. Dia gnostics 10. Upgrade Confirmation Confirmation Confirmation 1. Assign 1.
Log out of your IP Phone 2004 22 Log out of your IP Phone 2004 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Logout appears ( the first item in the list). 2. Press Ok to access the following Log out confirmation screen or press Cancel to return to the Main menu: 3.
Change your audio profile 23 Change your audio pr ofile 1. Scroll through th e Main menu using the navigation keys so that Audio Profile appears (the second item in the list). Press Ok to access the Aud io Profile men u or press Cance l to return to the Main menu.
Change your audio profile 24 a. If editing is en ab led , pr es s Ok to access the fo llowing sc reen in which you can edit your audio capability: You can toggle betwee n enabling the Audio Local Area Network functiona lity by pre ssing th e do wn nav iga tio n key .
Change your audio profile 25 b. If editing is no t ena b led , pr es s Ok to access the following screen: You can v iew your curr ent Audio Pr ofile selection in this scree n.
Adjust you IP Phone 2004 display contrast 26 Adjust you IP Phone 2004 display contrast 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Display appears (the third item in the list). 2. Press Ok to access the following Display Contrast screen or pr ess Cancel to return to the Main menu.
Adjust you IP Phon e 2004 display contrast 27 3. Press the left-most bottom button to decrease th e contrast of your display. Press the ne xt butt on to the ri ght to incre a se th e co ntr a st of your display. The percentag e figur e decrease/increa ses depending on how long you press the correspondin g button .
Use the Feature menu 28 Use the Featur e menu You can add or edit feature key associations on yo ur IP Phone 2004. Note: Featu res are assigned by your syste m administrator . Changing your feature key associati on does not create new fu nctionality , but instead changes the labels on a key .
Use the Featur e me nu 29 3. If you pr es s Ok , the following is an exam ple of the screen that appears. 4. Use the up and down navigation keys to select the fe ature key you wish to assign or edit.
Use the Feature menu 30 Assign a featur e The Assign m enu con tains the following item s: • Key Type (see “Define the key type” on page 30 ) • AutoScroll (see “Configure AutoScroll” on page 33 ) • Inbox (see “Enable the Inbox featu re” on page 35 ) Define the key type 1.
Use the Featur e me nu 31 3. Press Ok to access the followin g scr ee n in wh ich yo u ca n ass ign the key type or press Cancel to return to the Feature menu: 4. Press Ok to assign a feature from the core or press the down navigation button to highlight Local (the “ ✓ ” shows the option that is selected).
Use the Feature menu 32 In the features menu, if you select a feature assigned to a key (f or example, Key 2), you can chan ge the key type to Loc al. When you change Key Type to Local, the Op tions menu changes. That is, for Central you get: “1. Key Type” followed by “2.
Use the Featur e me nu 33 Configure AutoScr o ll If AutoScroll is enabled, the IP Phone will automatica lly direct you to the page that conta ins the active featur e.
Use the Feature menu 34 2. Press Ok to access the fo llowing AutoScroll screen or pre ss Cancel to return to the feature menu: 3. Press Ok to enable AutoScrolling or press Cancel to return to the Assign menu or press the down na vigation button to highlight Disabled (the “ ✓ ” shows that this option is selected) 4.
Use the Featur e me nu 35 Enable the Inbox featur e 1. Scroll thro ug h th e Assig n menu us ing the navi ga tio n keys so th at Inbox appears (the final item in the list) and press Ok o r press Cancel to return to the Feature menu. 2. Press Ok to access the following Inbox screen or press Cancel to return t o the Fe ature me nu: 3.
Use the Feature menu 36 Note: Y ou must also assign Inbox to a DN key . 4. Press the down n avigation button to h ighlight Dis abled. Press Ok to di sable the Inbox feature or press Cancel to return to the Assign menu. For more info rmation ab out the inbo x, see “Use your inbox” on page 91 ).
Use the Featur e me nu 37 Label a featur e You can assign a label to the featur e keys on your IP phone 2004. 1. Scroll through the Feature menu using the navigation keys so that Label appe ars (the second item in the list). 2. Press Ok to ac cess the f ollowing Labe l menu or press Cancel to return t o the Fe ature me nu.
Use the Feature menu 38 3. Enter the feature label using your keypa d. Press Clear to delete the cu rrent label. Press Bkspc if you ne ed to correct an entry when typing the label. Pr ess Ok to save the entry or press Cancel to return to the Feature menu.
Use the Featur e me nu 39 Use the Featur e Options menu The Feature Option s menu contains the following items: • Auto Hide (see “C on figur e Au to Hid e” on page 39 ) • Default Feature (see .
Use the Feature menu 40 3. Press Ok to access the following Inbox screen or press Cancel to return to th e fe ature menu: 4. Press Ok to enable Auto Hide or press Cancel to return to the Options menu (the “ ✓ ” shows that this option is selected).
Use the Featur e me nu 41 Define your default featur e 1. Scroll through the Options menu using th e navigation keys so that Default Featu re ap pea rs (th e seco nd ite m in th e list) and press Ok or press Cancel to return to the Feature menu. 2. Press Ok to access the following sc reen or press Cancel to return to the Options menu: 1.
Use the Feature menu 42 This screen disp lays a list of the DN keys. You can scroll through the list to select a key that you want to assign as yo ur default feature key. Press Ok to save your se lection or press Cancel to return to the Options menu. Enable the Outbox featur e 1.
Use the Featur e me nu 43 2. Press Ok to access the following sc reen or press Cancel to return to the Options menu: This screen disp lays a list of the DN keys. You can scroll through the list to select a key that you want to assign as your Outbox key.
Use the Feature menu 44 Reset your featur e keys to defaults 1. Scroll thro ug h th e Assig n menu us ing the navi ga tio n keys so th at Reset appears (the final item in the list). 2. Press Ok to access th e following Reset screen or press Cancel to return t o the Fe ature me nu.
Select a lang uage 45 Select a language 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Language appea rs (the fifth item in the list). 2. Press Ok to access a list of available language s or press Cancel to return to the Main menu.
Set your time formats 46 Set your time formats Changes to time options shown in th is section will change the time and date disp layed on th e context lin e instantly . 1. Scroll through the Main menu using the navigation keys so that Time appears (the sixth item in the list).
Set your time formats 47 Define your r egional time zone 1. Scroll thr ough th e Time men u using the navigation keys so that Hours From GMT appears (the first item in the list) . 2. Press Ok to access the Hours from GMT menu or press Cancel to return to the Main menu.
Set your time formats 48 Enable Daylight Savings 1. Scroll through the Time menu using the navig ation keys so that Daylight Saving app ears (the second item in the list). 2. Press Ok to access the Daylight Saving menu or press Cancel to return to the Main menu.
Set your time formats 49 3. Press Ok to turn on Daylight Saving s or press Cancel to return to the Time menu. Use the down navigation butto n to access the following screen in which you can tu rn off Daylight Savings. The “ ✓ ” in front of the time zone indicates your curre nt selection (that is, Daylight Saving s disa bl ed).
Set your time formats 50 Define your time format 1. Scroll through the Time menu using the navig ation keys so that Time Format appears ( the third item in the list). 2. Press Ok to access the Time Format menu o r press Cance l to return to the Main menu.
Set your time formats 51 Define your date format 1. Scroll through the Time menu using the navig ation keys so that Date Format appears ( the fourth item in the list). 2. Press Ok to access the Date Format menu o r press Cancel to return to the Main menu.
Set your time formats 52 3. Use the navig ation keys to scroll through the list to select your preferre d date for mat. The f ollowing scree ns shows the final op tion.
Set your time formats 53 Reset your time defaults 1. Scroll through the Time menu using the na vigation keys so that Reset appears (the fin al item in the list). 2. Press Ok to access th e following Reset screen or press Cancel to return to the Main menu.
Navigate the User Information menu 54 Navigate the User Information menu 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at User appears (the se venth item in the list). 2. Press Ok to ac cess the Us er menu or pres s Cancel to return to the Main menu.
Navigate the User Information menu 55 Configur e your username 1. Scroll through the User Information me nu using the navigation keys so that Username appears ( the first item in the list). Press Ok to access the following screen to edit your username or press Cancel to return to the Main menu.
Navigate the User Information menu 56 Define your login type 1. From the User m enu scroll until Logi n Type is displayed which is the second item in the list.
Navigate the User Information menu 57 Enable Auto Login Any maintenance activity requires a us er to be logged out for cibly (for example, a firmware upgr ade). If you have Auto Login enabled, you will automatically be logged back into the IP Client Manager on ce the terminal becomes available again.
Navigate the User Information menu 58 a. If editing is en ab led , pr es s Ok to access the following screen: You can toggle betwee n enabling the Auto Login functionality by pressing the down navigation ke y. Press Ok to save the setting and return t o the Us er menu.
Navigate the User Information menu 59 Change your password 1. Scroll through the User menu using the navigation keys so that Password appears (the third item in the list) . Press Ok to acces s the followin g screen to edit your p assword or press Cancel to return to the Main menu.
Navigate the User Information menu 60 The system prompts you to ente r your old password. Once you have successfully entere d your old password, you can enter your new password in this screen. Press Ok to save your new password and return t o the Us er menu.
Use Call History 61 Use Call History 1. The Ca ll History fe ature en ables you r eset your in box and outbox. Scroll through th e Ma in menu using the nav iga tio n keys so th at Call appears (th e eighth item in the list). 2. Press Ok to access the Call screen or press Cancel to return to the Main menu.
Use Call History 62 4. Press Ok to reset your inbox or press Cancel to return to the Main menu. 5. Press the down n avigation ke y to select Re set Outbox.
Use the Diagnostics menu 63 Use the Diagnostics menu 1. Scroll thro ug h th e Ma in menu using the nav iga tio n ke ys so th at Diagnostics appears (the ninth item in the list). 2. Press Ok to access the following diag nostics menu or press Cancel to return to the Main menu.
Use the Diagnostics menu 64 3. Press Ok to access th e following confirmati on screen or press Cancel to return to the Diagnostics menu. 4. Press Ok to en ter local tes t mode o r press No to return to the Diagnostics menu. Press Help for more inform ation.
Perform an upgrade 65 Perform an upgrade Upgrades are only pr esented to you if your firmware is at a lower level than recommended by the IP Client Manager. When an upgrade is occurring, your phone will reboot and temporarily be unavailable. Use the following procedu re if you require a firmware upg rade.
Perform an upgrade 66 3. If you pr es s Ok in the Upgrade screen, the following confirm ation screen appears: 4. Press Yes to confirm the upgrade or pr ess No to ret urn to the Upgrade screen.
Make a call 67 Make a call There are se vera l ways to make a call from an IP Phone 2004. Use Off-hook dialing This procedure shows you how to use off-hook dialin g to make a call. Use Handsfr ee dialing This procedure shows you how to us e Hand sfree dialing to make a call.
Make a call 68 Use Pr edial Use the Predial fea ture to enter, preview, and edit numbers befo re dialing. T o use Predial: 2. Dial the number. 3. When the call is answere d, begin sp eakin g.
Make a call 69 T o edit a Predial number: 2. Press the OK option on soft key 1 to dial the numbe r. 3. Lift the handset wh en the called party answers.
Answer or terminat e a call 70 Answer or terminate a call Answer a call Each incoming ca ll cause s the telephone to ring, the an ar row beside the Line (DN) key to flash, and the Me ssage Indicator lamp to flash. Choose one of the follo wing to answer a call: •L i f t t h e handset.
Answer or terminate a cal l 71 T erminate a call This procedure shows you how to te rminate an active call. Choose one of the follo wing to terminate a call: • Return the handse t into the cradle. • Press the Goodbye bu tton located on the le ft side of the h andset.
While on an active call 72 While on an active call This section desc rib es feat ur es ava ilab le du rin g an act ive call. Place a call on hold Use the Hold feature when ta lkin g on one line a nd a noth er call arr ive s on a second line. Reta in the original call by putt ing it o n hold an d then answer the second call.
While on an active call 73 T ransfer a call Use the Transfer feature to redirect a call to a third par ty. 1. Press the Trans fer key in the upper display area . Th e othe r pa r ty is on ho ld and a dial tone sou nds. The LCD indicator light flashes steadily.
While on an active call 74 Use Call Park Use the Call Park feature to hold temporarily (pa rk) and retrieve a call from any telephone. Using Ca ll Park does not tie up a line. 1. To park a call to another exten s ion, during an active call, press the Park key in the upper display area .
While away from your desk 75 While away fr om your desk This section describes feature s to use when you are away from your desk. Use Call Forward Call Forward allows you to forwar d incoming calls to another extension within the system. Outgoing calls ca n still be placed from your telephone when Call Forward is activated.
Talk with more than one person 76 T alk with mor e than one person This section desc ribes featur es tha t ena b le co nve r sat ion s be twe e n mo re than two people. Set up a Confer ence call The Conference fe ature enables you to add up to five people to an established call (either in ternal or external).
Talk with more than one person 77 Use the Confer ee Select able Display featur e The Conferee Se lectable Display featur e allows you to view the type of call and amount of callers in a conference call.
Talk with more than one person 78 2. Press the exten sion key that has the number of the person you want to connect to your current call. 3. Press the Conference key to join the person on hold to you r conversation.
Additional features and controls 79 Additional featur es and contr ols Enter text using the dialpad You can use the dialpa d to ente r text when you use features. For example, if you want to use the letter “A”, press the number 2 ke y once. If you want the letter “ C” , press the number 2 key three times.
Additional features and controls 80 Pressing the Symbol key shows the following: You can then use the up and do wn navigation keys to scroll through the row to select the special character wit h which you want to replace the “ A”. Press More to show all th e available symbols.
Additional features and controls 81 The following screen is an example of what ap pears. With an existing entry displayed press Ok to ed it th e dir ect or y or press Cancel to exit from the directory. 2. Press the down n avigation key to select other dire ctory entr ies.
Additional features and controls 82 1. Scroll thr ough the Directory m enu using the navig ation keys so that [New Entry] appears and pr ess Ok . The following screen appears: 2. Enter the numbe r and press Ok . The following screen appears: 1. Number 2.
Additional features and controls 83 3. Enter the surnam e and press Ok . The following screen appear s: 4. Enter t he first na me and pr ess Ok . The following screen appears 1. Number 2. Surname 3. First Name Ok New Entry 9 Oct 2:32pm Primary DN 2. Surname 3.
Additional features and controls 84 5. Enter the feature key on which you want the en try to appear and press Ok ( if you do not want the entry to appea r on a feature key, press Ok without ma king an entry). The following screen appears: 6. Press Ok to save your entry.
Additional features and controls 85 Edit an entry in the dire ctory 1. Scroll thr ough the Directory m enu using the navig ation keys so that the entry you wish to ed it ap pears and press Ok . Scroll to the second item in the list which is edit. 2. Press Ok and the following screen will appear: 1.
Additional features and controls 86 3. Edit the numb er, if req uired, and press Ok . The following screen appears: 4. Edit the surname, if required, a nd pr ess Ok . The fo llowing sc reen appears: 1. Edit Number 2. Edit Surname 3. Edit First Name Ok Edit 9 Oct 2:32pm Primary DN 1.
Additional features and controls 87 5. Edit the first name, if required, and pr ess Ok . The following screen appears: 6. Edit the feature key on which y ou want the entry to appe ar, if required , and pres s Ok (if you do not want the entr y to appear on a feature key, press Ok without making an entry).
Additional features and controls 88 Delete an entry in the dir ectory 1. Scroll thr ough the Directory m enu using the navig ation keys so that the entry you wish to delete appe ars and press Ok . 2. Scroll to the third item in the list which is delete.
Additional features and controls 89 Make a call using the dir ectory 1. Scroll thr ough the Directory m enu using the navig ation keys so that the entr y you wish to dial ap pears and press Ok . The following prompt appears: 2. Press Ok to call th e person in your dir ectory.
Additional features and controls 90 Inbox/outbox Assign an Inbox/Outbox to a DN featur e key If you have assigned an in box to a DN key and you miss an incomin g call assigned to that ke y, an icon is displaye d to the le ft of the top screen and the red LED illuminates at the top of th e set.
Additional features and controls 91 Use your inbox Once you assign a DN key as an inbox, the IP Phone 2004 logs all incoming calls to that DN. The system logs the i ncomin g key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call.
Additional features and controls 92 1. When you select a call in your inbox and pre ss Ok , the following screen appears: 2. Press Ok to dial the number or pre ss Cancel to exit from your Inbox. 3. Scroll to select Display to display additio nal information about the number o r press Cancel to exit from your Inbox menu.
Additional features and controls 93 Use your outbox Once you assign a DN key as an outbox, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outg oing key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the outgoing call.
Additional features and controls 94 1. When you select a call in your outbox and pr ess Ok , the following screen appears: 2. Press Ok to dial the number, press Cancel to exit from your Outb ox menu. 3. Scroll to select Display and press Ok to display additional informa tion about the number or press Can cel to exit from your Outbox menu.
Additional features and controls 95 V olume Contr ol Bar Ringer selection LCD Indicator Use the Volume Control Ba r to adjust the volume of the handset, speaker or ringer while active. Raise or low er the volume of each by pressing the right or left sides of the bar.
Additional features and controls 96 Message W aiting Lamp The light bar at the top of yo ur telephone illuminates with a steady light to indicate a new Voice Mail message(s) is waiting. You access Message Wa iting by pressing the Message Waiting feature prov isioned on one of the feature keys in the upper disp lay area.
Accessori es 97 Accessories IP Phone Key E xpa nsion Module (KEM) The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provide s additional line appearances and featur e keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44 additional keys (that is, 22 keys per KEM).
Accessories 98.
Terms you should know 99 T erms you should know Auto Hide Auto Hide enables features to appear on your display only when they are available for use depen di ng on the state of your phone and administrator settings. Auto Login Any maintenance activity require s a user to be logged out for cibly (for example, a firmware upgr ade).
Terms you should know 100 Directory key Enables access to th e Directory . Directory Number (DN) A number consisting of one to seven digit s for a telephone. Also known as an extension number . Featur e display An area that shows st atus infor mat ion abo ut th e featur e in use.
Terms you should know 101 Information display Any display of call activity , lists, prompts, and st atus of calls. On the IP Phone 2002, the information ar ea is a 1-line by 24-char act er disp lay . If the text messa g e exc ee d s this ar ea , a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
Terms you should know 102 Primary directory number The main extension number on your telephone . Programmable line (DN)/featur e keys (self-labeled) The six keys located at the sid es of the upper area of the display . Quit key A fixed key on your telephone that is used to exit applicatio ns.
Index 103 Index A About the IP Phone 2002 9 Answer a call 70 Assign a feature 30 Attendant 99 Audio profile 23 Auto Hide 39 Auto Login 57, 99 AutoDial 99 AutoScroll 33, 99 C Call Forward 75 Call Histo.
Index 104 I Inbox 91 Inbox feature 35 Indicator status 101 Information display 101 Information line 101 Interrupted dial tone 101 IP Client Manager 23, 65 IP Phone 2004 display map 12 IP Phone 2004 di.
Index 105 S Secondary Directory Number 102 Services key 13, 20, 102 Shared Directory Numbers 102 Soft keys (self-labeled) 102 Speaker key 102 T Telephone display 12 Terminate a call 71 Time format 50 .
Index 106.
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Nortel Communicat ion Server 200 0/2100 Nortel IP Phone 2004 User Guide Copyright © 2005 Nortel All Rights Reserved Information is subject to cha nge without n otice. Nortel reserves the right to make change s in design o r components as progress in engineering and manufacturing may warrant.
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