PanasonicメーカーCF-74JCJBD1 Mの使用説明書/サービス説明書
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ORDER NO. CPD0807006CE Notebook Computer c 2008 Matsushita Electric Industrial Co., Ltd. All rights reserved. Unauthorized copying and distribution is a violation of law. CF-74JCJBDxM Model No. This is the Service Manual for the following areas. M …for U.
This apparatus must be earthed for your safety . T o ensure safe operation the three-pin plug must be inserted only into a standard three-pin power point which is effectively earthed through the normal household wiring. Extension cords used with the equipment must be three-core and be correctly wired to provide connec- tion to earth.
LASER SAFETY INFORMATION For U.S.A . Class 1 LASER-Product This product is certified to comply with DHHS Rules 21 CFR Subchapter J. This product complies with European Standard EN60825 (or IEC Publication 825) For all areas This equipment is classified as a class 1 level LASER product and there is no hazardous LASER radiation.
Vorsicht! Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben order einen vom Hersteller empfohlenen ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. LITHIUMB A TTERIES ATTENTION: IL Y A DANGER D'EXPLOSION S' IL Y A REMPLACEMENT INCORRECT DE LA PILE.
Getting Started Useful Information Troubleshooting Appendix Do Not Use with Any Other Product The battery pack is rechargea ble and was inte nded for the specified product. If it is used with a product other than the one for which it was de signed, electrolyte leak- age, generation of heat, ignitio n or rupture may result.
CONTENTS 1. Specif ications ·············································································································· ···· 1-1 2.
1. Specifications 1-1 This page provid es the sp ecifica tions for the ba sic mod el. T he model n umber is different accord ing to t he uni t configu- ration. T o check the model num ber: Check t he bottom of the compu ter or the bo x the com puter ca me in at th e time of pu rchase .
1-2 RAM Mod ule Slot x 1, DDR2 SDRAM, 200-pin, 1 .8 V , SO-DIMM, PC2- 6400 Compliant Interface USB Po rts x 2 (4-p in, USB2.0) *18 / Serial Port (Dsub 9-pin male) / Modem Port (RJ-1 1) / LAN Port (RJ-45) / External Display Port (Mini Dsub 15-pi n female) / Micr ophone Ja ck (Miniature jack, 3.
1-3 *1 1 MB = 1,048,5 76 bytes / 1 GB = 1 ,073,741,8 24 bytes *2 Y ou can ph ysically exp and the memory up to 4 GB , but the total amo unt of usable memory avai lable will be less dep end - ing on th e actual syste m config uration. *3 A segment of the main memory is allot ted aut omatically depending on th e compute r ’s operating status.
2. Names and Functions of Part s 2-1 A : Speaker Referen ce Ma nual “Key Co mbi nati ons” B : USB port Referen ce Ma nual “U SB De vic es” C : Stylus holder D : M ultimedia pocket Referen ce M.
2-2 NOTE This co mpute r contains a m agnet and magneti c products at the l oca tions cir cled in the illustratio n at righ t. Avoid leavin g me tallic object or magne tic medi a in contact with these area s.
3 Block Diagram 3-1 Penryn POP BIOS SPI 8Mbit 25LF032 Super I/O WP C N3 81 Winbond Front side Bus 64bit 10 67 MHz EC/KBC (H8S2 117) Li -Ion Battery Pack FSB 1067MHz Enhanced Speed Step Maximum Performance Mode : Internal Core Frequency 2.4GHz L3 Cache : 3MB Dual Core , EM64 T,VT,L T L2 Cache : 256KB LPC Bus 3.
4 4.1. 4-1.
4. 2. T rouble shooti ng Please t ake note of the fo llowing tw o points w ith regard to t roubles hooting: 1. Know-h o w of diagnosis upon o cc urrence of heavy troubles, e.g. ‘ Set cann ot be t urned ON ’, ‘Set fails to start’, ‘ No display o n screen’, etc .
5 Power-On Self T est (Boot Check) Outline of POST The set has a boot check function called POST (Power-On Self T est) in it. The condition of the main body is diagnosed by checking beep sound or error code. z S tart .............T est begins automatically when power switch is set to ON.
6 List of Error Codes <Only when the port replicator is connected> The following is a list of the messages that BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed.
T roubleshooting 02D0 System cache error - Cache disabled Contact Panasonic T echnical Support. 02F0: CPU ID: CPU socket number for Multi-Processor error . 02F4: EISA CMOS not writable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers.
7 Self Diagnosis T est 7-1 As for the self-diagnosis test(PC-Diagnostic utility) to use this model, a standard test and the enhancing test by the module of the main body building in are possible. ● Notes To skip BIOS password Use <Ctrl>+<F10> key to skip BIOS password or authentication of fingerprint.
7-2 -As for the device under the diagnosis, blue and yellow are alternately displayed at the left of the icon. - The diagnosis result of the device greens at the left of the icon when it is normal, and becomes red when abnormal. -When the test of all devices ends, the test result is displayed under the right of the screen.
7-3 Start the standard test Do not test Please begin testing clicking if the selection of the tested device ends. 2-2. "PC-Diagnostic utility" End method When of "Close" on the right of the screen is clicked, the computer reactivates automatically.
7-6 ● T o skip BIOS password Use <Ctrl>+<F10> key to skip BIOS password or authentication of fingerprint. This key is only for entering DIAG mode. Not available to boot the computer . If customer set "HDD Lock", the DIAG program cannot perform HDD test.
8 Wiring Connection Diagram 8-1 CN1001 CN1701 CN1201 CN1203 CN1202 CN1401 CN1402 JK1501 CN1501 DC-IN PCB USB PCB CN1702 CN1003 CN1002 SW1001 POWER SW LED PCB SD PCB I O PCB TS PCB LCD CN1602 CN1603 Connector by Cable Direct connection by Connectors Parts on Bottom Side CN1 BLUETOOTH P .
9-1 9 Disassembly/Reassembly Note: Power off the computer . Do not shut down to the Suspend or hibernation mode. Do not add peripher als while the computer is in the Sus pen d or hibernation mode; abno rmal opera tio n may result. 9.1. Disassembly Instructions 9.
9-2 9.1.4. Removing the DIMM Memory Card 1. Remove the two Screws <N1>, and remove the DIMM Cover . 2. Open the righ t and left Hooks of the DIMM Memory Card outward, and re mo ve the DIMM Memory Card. Screws <N1>: XSB2+3FNL 9.1.5. Removing the Keyboard 1.
9-3 Screws <N9>: DFHE5025XA 9.1.7. Removin g the Handle Ass'y 1. Remove the two Screws <N2>. 2. Remove the three Screws <N4>, and remove the Handle Cover L and R. 3. Remove the two Sleeves A, Handle Ass'y and two Sleeves B.
9-4 9.1.9. Removing the Wireless Module and MDC Module 1. Remove the two Antenna Cables from the two Connec- tors. • Antenna Cable (Black): MAIN Connector • Antenna Cable (Gray): AUX Connector 2. Remove the two Screws <N9>. 3. Remove the Wireless Module.
9-5 9.1.12. Re moving the DC-IN PCB and I/O PCB 1. Remove t he two Sc rews <N9> . 2. Remove the DC-IN PCB. 3. Remove t he two Sc rews <N9> . 4. Remove th e four Screws <N19>, and then t he I/O PCB from the I /O Plate. 5. Remov e the Mo dem Cab le and LAN Ca ble from the MODELAN Holders.
9-6 9.1.15. Removing the USB PCB 1. Disconnect the Cable from the Connector (CN1701). 2. Remove the two Screws <N9>. 3. Remove the USB PCB. Screws <N9>: DFHE5025XA 9.1.16. Removing the Display unit 1. Remove the four Screws <N6> from the co mputer bottom side.
9-7 1. Disconnect the LCD/INV . Cable fro m the Connector on the Inverter . 2. Remove the LCD Unit. 3. Remove the Inverter with the Inverter Case. 4. Remove the two Screws <N18>, and then the W-LAN PCB L and R. Screws <N18>: XQN17+BJ6FJ 9.
9-8 9.2. Reassembly Instructions 9.2.1. Attention when CF-74 series is repaired • Plea se execute writing BIOS ID when you exchange the Main Board. • Y ou cannot reuse the Conductive Clothe s and the heat dissipating parts such as Sheet and Rubber.
9-9 Arranging the W-LAN L and R Cable Attaching the LCD Damper C and LCD Damper D 1. Attach the four LCD Da mper C to the upper part and lower part of the LCD Unit. 2. Attach the LCD Damper D to the upper center of the LCD Unit. W-LAN Antenna L PCB W -LAN Antenna R PCB LCD Rear Cabnet Attach the T ape to hold the Cable.
9-10 Arranging the LCD/ TS Cable 1. Connect the LCD/TS Cabl e (LCD) to the Connector on th e LCD Unit. 2. Connect the LCD/TS Cable (TS) to the Connector (CN603) on the TS PCB. Cushion A: Match the Cloth by Cushion edge 0~1mm A A Cloth Cloth TS PCB LCD Unit Cloth Cloth Cloth Cloth Cushion Match the end of the Cloth to the end of the Cushion.
9-1 1 Arranging the T P Power Cable an d Att aching the TP/LCD Sheet Setting the Inverter and Ar ranging the Inverter Cable 1. Insert the Inverter to the Inverter Case, and connect the Inverter Cable to the Con nector on the Inverte r . 2. Fix the Connector of the Inverter Cable using the T ape.
9-12 Cautions for Setting the LCD Unit LCD Unit LCD Rear Cabinet Ensure the Cushion does not run over the rib of the LCD Rear Cabinet. (Same on the upper side.) Safety Working Pull and hold the Cables, and set the LCD. (Avoid them from being caught inside the LCD unit.
9-13 9.2.4. Setting the LCD Front Cabinet 1. Set the LCD Front Cabinet to the LCD Rear Cabinet. 2. Fix the LCD Front Cabinet using the two Screws<N15>. 3. Fix the LCD Front Cabinet using the two Screws<N16>, and attach the two LCD Leg Rubbers.
9-14 9.2.6. Setting the USB PCB 1. Fix the USB PCB to the computer using the two Screws<N9>. 2. Connect the USB Cable to the Co nnector (CN1701). Screws <N9>: DFHE5025XA Arranging the USB Cabl e <N9> USB PCB CN1701 MP Slide Sheet MP Slide Sheet USB Cable Attach the MP Slid Sheet to prevent the Cable from coming of f.
9-15 9.2.7. Setting the BT PCB. 1. Connect the BT FFC to the Connector (CN22). 2. Fix the BT PCB to the computer using the two Screws <N9>. 9.2.8. Setting the SD PCB, Heat Sink and FA N M o t o r 1. Connect the SD FFC to the Conne ctor (CN1401).
9-16 Applying Grease on the Heat Sink 1. Apply grease on two poi nts of the Heat Sink. 2. Attach the Pipe Sheet on the Heat Pipe. Grease is applied. Fan Dust Sheet Fan Dust Sheet 0~1mm G751(10mmX10mmXt0.3) Grease is applied. G751(10mmX10mmXt0.3) 0~1mm 0~1mm 0~1mm 5~10mm Pipe Sheet Heat Sink (Attach the Fan Duct Sheet to the back side.
9-17 9.2.9. Setting the DC-IN PCB and I/O PCB 1. Fit the Modem Cable and LAN Cable between the MOD- ELAN Holders, and set them on to the computer . 2. Fix the I/O PCB to the I/O Pla te using the four Screws<N19>. 3. Fix the I/O PCB with I/O Pl ate to the computer using the two Screws<N9>.
9-18 9.2.10. Setting the PC Card Ejector and Lithium Battery 1. Attach the Li thium Battery to the Main PCB. 2. Pass the Lead Wire of the Lithium Batte ry through the groove of the Mai n PCB, and connect it to the Connector (CN14) on the back side. 3.
9-19 Arranging the Cables to the Cable Holder an d their Wiri ng Ord er • Pull the surplus length of the Cable coming from the LCD side to inside of the unit. (If the surplus length comes outside, it will be caught by the center cover du ring setting.
9-20 9.2.12. Setting the Wireless Module and MDC Module 1. Connect the Modem Cable to the Connector , and fix the MDC Module to the Main PCB using the two Screws<N9>. 2. Connect the Wireless Module to the Connector of the Main PCB, and fix i t using the two Screws<N9>.
9-21 9.2.13. Setting the Bottom Case 1. Attach the Gasket and Sheet. 2. Set the Bottom Case. 3. Fix the Bottom Case using the ten Screws<N7>. No1 to No10 4. Fix the Bottom Case using the six Screws<N5>. No1 1 to No16 5. Fix the Bottom Case usin g the two Screws<N8 >.
9-22 9.2.15. Setting the Speaker and the LED PCB 1. Fix the LED PCB using the two Screws<N9>. 2. Set the S peaker L and R to the computer . 3. Connect the S peaker Cable L and R to the two Connec- tors (CN1002, CN1003) on the LED PCB. 4. Fix the S peaker Cable L and R using the T ape.
9-23 9.2.16. Setting the Keyboard 1. Co nnect the KBD FPC Cabl e to the Connector (CN25) of the Main PCB. 2. Co nnect the two Cables of th e Keyboard to the two Con- nectors on the KBD FPC. 3. Re move the Release Paper of the KBD WP Sheet, and attach the KBD WP Sheet to the computer as it covers the Cable of the Keyboard.
9-24 9.2.17. Setting the DIMM Memory Card and DIMM Cover 1. Set the DIMM Memory Card to the Main PCB. 2. Fix the DIMM Cover u sing the two Screws<N1>. Screws <N1>: XSB2+3FNL 9.2.18. Setting the HDD 1. Attach the HDD Earth Plate and HDD Conductive She et.
9-25 9.2.19. Setting the Battery Pack, the HDD Unit and the DVD-ROM Drive Unit 1. Set the DVD-ROM Driver Unit. 2. Set the HDD Pack. 3. Set the Battery Pack.
CF-74JCJBDxM 10 Exploded View K76 K41 K40 K62 K67 K77 K68 K61 K61 K75 K74 K63 K63 K66 K80 K81 K65 K64 K82 E28 E 28 E27 E8 K83 K79 K73 K70 E29 E7 K98 N5 E33 K1 K9 K39 K32 K45 K48 E2 K51 N19 E32 K46 K37.
CF-74JCJBDxM E N11 E N11 E B N10 K56 E20-1 K53 E20 A2 K54 E18 E21 E17-1 N7 K86 K91 K91 K84 K96 K57 B N5 B N5 B N7 B N7 B N7 B N9 B N8 B N8 B N9 B N9 B N5 B N9 B N3 B N1 E17-5 K55 Screw tightening torque 0.2 ± 0.02 N.m (2.0 ± 0.2 kgf.cm) 0.13 ± 0.01 N.
CF-74JCJBDxM Screw tightening torque 0.1 ± 0.01 N.m (1.0 ± 0.1 kgf.cm) 0.2 ± 0.02 N.m (2.0 ± 0.2 kgf.cm) 0.8 ± 0.1 N.m (8.0 ± 1.0 kgf.cm) 0.375 ± 0.
CF-74JCJBDxM E22-6-6 E22-6-3 E22-1 E22-2 E22-3 E22-4 E22-4 E22-4 E22-4 E22-5 E22 E22-6-2 E22-6-4 E22-6-4 E22-6 E22-6-1-1 E22-6-1 E22-6-5 E22-6-5 a K1016.
Replacement Parts List CF-74JCJBDAM NRP: Non Reusable Parts PART NO. DESCRIPTION Q'TY E1 DL3U11660AAA MK.4 MAIN PCB UNIT (MAIN) RTL 1 E2 DL3U21660AAA MK.4 MAIN PCB UNIT (IO) RTL 1 E3 DL3U31660AAA MK.4 MAIN PCB UNIT (LED) RTL 1 E4 DL3U41660AAA MK.
E32 DFJS997YA CABLE SERIAL 1 E33 UDQFRPH32 FAN 1 E34 DFJS995XA LAN 1 E35 DFJS987ZA CABLE DC IN 1 E36 DFJS992WA CABLE 1 E37 N2ABZY000035 KEYBOARD VISTA US 1 E38 K1NB94BA0001 PC CARD EJECTOR 1 E1001 DL3.
K40 DFHR6204ZA MODELAN-2 1 K41 DFHR6205ZA MODELAN 1 K42 DFHR6211ZA SPEKAER HODLER 2 K43 DFHR6213ZB SLEEVE A 2 K44 DFHR6214ZB SLEEVE B 2 K45 DFHR6221ZA LED LENZ POWER 1 K46 DFHR6234YB CABLE HOLDER 1 K4.
K207 DFHE0277ZA GASKET NRP 5 K208 DFHE0418ZA LID MAGNET NRP 1 K209 DFHE0465ZA EMI SHEET 5 NRP 1 K210 S DFKM9035YD-0 LCD REAR ASSY 1 K210-1 DFUQ0095ZA LCD LATCH SPRING 1 K210-2 DFDF3147ZA LCD LATCH SHA.
Replacement Parts List CF-74JCJBDAM PART NO. DESCRIPTION Q'TY MAIN PCB C 1, 2, 3, 4, 5, 7, 44, 45, 46, 47, 55, 56, 60, 74, 75, 80, 87, 95, 98, 107, 109, 110, 111, 112, 113, 114, 120, 123, 125, 12.
C 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 50, 54, 61, 64, 65, 72, 78, 84, 85, 86, 97, 106, 118, 131, 134, 140.
C 146, 147 F1G1H150A542 CAPACITOR, 50V, 15pF 2 C 149, 377, 378, 379, 380 F1L0J107A016 CAPACITOR, 6.3V, 100µF 5 C 213, 214 F1G1C223A004 CAPACITOR, 16V, 0.
CF 1, 2, 3 D4CC11030026 THERMISTOR 3 CN 2 K1MYL0B00004 CONNECTOR 1 CN 3 K1MYL0B00005 CONNECTOR, DIMM 1 CN 4 K1KA02BA0014 CONNECTOR 1 CN 5 K1MY52BA0190 CONNECTOR 1 CN 6, 21 K1KA08BA0014 CONNECTOR 2 CN .
D 726 MAZ81200ML DIODE 1 D 728 B0JDRE000007 DIODE 1 D 729, 730 B0JDBE000002 DIODE 2 D 731, 732, 733, 736 MA3J14700L DIODE 4 D 734 B0JDSD000025 DIODE 1 F 1, 2, 4, 5, 10, 11, 12 S K5H202Z00005 FUSE, 2A,.
IC 58, 59, 60 C0JBAA000381 IC, LOGIC 3 IC 701 C0DBAYY00281 DC/DC CONTROLLER FOR CPU 1 IC 702 C0DBAYY00282 DC/DC CONTROLLER FOR GMCH 1 IC 703, 707 C0DBALH00003 IC 2 IC 705 C0DBEFH00002 IC, REGULATOR 1 .
Q 14, 19, 35, 47, 50, 713, 723, 727, 729, 730, 731, 732, 733, 734, 735, 762, 777, 778, 780, 782, 783, 796, 797, 798, 799, 800, 801, 802 B1GBCFNN0042 TRANSISTOR 28 Q 22 B1CFNC000004 FET 1 Q 38, 53 B1DH.
R 35, 36 ERJ2RKF80R6X RESISTOR, 1/16W, 80.6O 2 R 41 ERJ2RKF2371X RESISTOR, 1/16W, 2370O 1 R 42 ERJ2RKF49R9X RESISTOR, 1/16W, 49.9O 1 R 43, 44, 352, 381, 383, 704, 706, 785, 840 ERJ2RKF1002X RESISTOR, 1/16W, 10KO 9 R 59, 60, 125, 141, 311, 333, 396, 420, 475, 476, 533, 534 ERJ2GEJ330X RESISTOR, 1/16W, 33O 12 R 61 ERJ2RKF1021X RESISTOR, 1/16W, 1.
R 157 ERJ2GEJ511X RESISTOR, 1/16W, 510O 1 R 163, 176, 202, 203, 204, 348, 351, 353, 372, 553 D1HY1038A007 RESISTOR, 1/16W, 10kO 10 R 170, 172 ERJ2RKF3241X RESISTOR, 1/16W, 3240O 2 R 171, 173 ERJ2RKF4530X RESISTOR, 1/16W, 453O 2 R 175, 181, 182, 321, 341 ERJ2GEJ150X RESISTOR, 1/16W, 15O 5 R 192, 196 D1H84724A024 RESISTOR, 1/16W, 4.
R 406, 800, 842 ERJ2RKF2002X RESISTOR, 1/16W, 20KO 3 R 417 ERJ2GEJ272X RESISTOR, 1/16W, 2.7KO 1 R 433, 454, 846, 902, 953 ERJ2GEJ474X RESISTOR, 1/16W, 470KO 5 R 450 D1H81014A024 RESISTOR, 1/16W, 100O 1 R 459 ERJ2RHD303X RESISTOR, 1/16W, 30KO 1 R 467, 468 ERJ2RKF6041X RESISTOR, 1/16W, 6.
R 786 ERJ2RKF3161X RESISTOR, 1/16W, 3.16KO 1 R 792, 831, 833, 955 D1BDR033A099 RESISTOR, 1/3W, 0.033O 4 R 801 ERJ2RKF2402X RESISTOR, 1/16W, 24KO 1 R 804 ERJ2GEJ221X RESISTOR, 1/16W, 220O 1 R 809, 815,.
LED PCB CN 1001 K1KY50AA0102 CONNECTOR 1 CN 1002, 1003 K1KA02BA0014 CONNECTOR 2 D 1004 B3AGB0000040 DIODE 1 D 1001, 1002, 1003, 1006, 1007 B3ABB0000210 DIODE 5 SW 1001 EVQPLDA15 SWITCH 1 USB PCB C 1701 EEFUD0J151ER CAPACITOR, 6.
IC 1600 C0JBAR000500 IC, SWITCH 1 IC 1601 C0EBE0000460 IC 1 IC 1602 C0JBAZ002422 IC, FET SWITCH 1 IC 1603 C1CB00002515 IC, TOUCHPANEL CONTROLLER 1 IC 1604 C0CBCBC00181 IC 1 L 1600 J0MAB0000200 INDUCTO.
BLUETOOTH PCB C 1 F1J0J106A016 CAPACITOR, 6.3V, 10µF 1 C 2, 7 F1G1C104A042 CAPACITOR, 16V, 0.1µF 2 C 3, 5 F1G1H102A496 CAPACITOR, 50V, 1000pF 2 C 6, 9 F1G1E103A062 CAPACITOR, 25V, 0.01µF 2 C 8 F1G1H270A542 CAPACITOR, 50V, 27pF 1 C 10 F1G1HR50A543 CAPACITOR, 50V, 0.
デバイスPanasonic CF-74JCJBD1 Mの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Panasonic CF-74JCJBD1 Mをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはPanasonic CF-74JCJBD1 Mの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Panasonic CF-74JCJBD1 Mの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Panasonic CF-74JCJBD1 Mで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Panasonic CF-74JCJBD1 Mを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はPanasonic CF-74JCJBD1 Mの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Panasonic CF-74JCJBD1 Mに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちPanasonic CF-74JCJBD1 Mデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
