PanasonicメーカーHM-TA1の使用説明書/サービス説明書
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Before connecting, operating or adjusting this product, please read the instr uctions compl etely . S p anis h Quick Use Guide is i nc luded. Guía p ara rá pida con sulta en esp añol e stá inc luida. Operating Instruct ions High Definition Mobile Camera Model N o.
2 VQT 2Z95 Things Y ou Should Know Thank you for choosing Panasonic! Y ou have purcha sed one of the mos t s ophi sticat ed and reliable pro duct s on the market to day . Used properly , we’re sure it will bring you and your family years o f en joyment.
VQT2 Z95 3 THE F OLLO WING APPL IES ON L Y IN THE U.S.A . THE FOLLOWING AP PLIES ONL Y IN CANADA. FCC Note: This equipment has been tested and found to comply with the limits for a Class B digit al device, purs uant to Part 15 o f the FCC Rules.
4 VQT 2Z95 Battery p ack (Li thium ion batte ry p ack) ≥ Use the spec if ied unit to rechar ge the batt ery pack . ≥ Do not us e the bat tery pa ck wit h equip ment othe r t han th e s pecif ied unit. ≥ Do not get dirt , sand, li quids, or other foreign matt er on the terminals.
VQT2 Z95 5 Prec aution s USE & LOCA TION ≥ TO A VOID SHOCK HAZARD ... Y our camera and power supply sho uld not be ex posed to rain or mois ture.
6 VQT 2Z95 ≥ TO PRO TECT THE F I NISH OF YO UR CAMERA ... B efore handli ng your c amera, ma ke sur e your hands a nd face are fr ee f rom any chemical pr odu cts, s uc h as sunta n lotion, as it may damag e the fini sh.
VQT2 Z95 7 Accessori es ...... ........ ...... ....... ......8 Preparation Part s iden tification and handli n g ....... ...... ... .. ... ...... ... .. ... ... 9 Batter y supp ly ........... ...... ........ . 11 Insert ing/ removing t he batte ry ...
8 VQT 2Z95 Accessories Check the ac cessories bef ore using th is unit. Keep the ac c essories out of reach of children to prevent swall owing. Product numbers correc t as of July 2010. T hese may be su bject to change. ≥ The unit comes w ith built-in HD W riter PE 1.
VQT2 Z95 9 Prep aratio n Part s identification and handling 1 Motion picture button ( l 22) 2 Playba ck b utton [ ] ( l 26) 3 Light button [LIGHT] ( l 24) 4 Cursor button [T, W, 2 , 1 ] 5 USB terminal.
10 VQT2Z95 13 Audio-vid eo output ter m i nal [A/V ] ( l 36) ≥ Use the A V cable (only the s upp lied cable). 14 Spea ker 15 USB terminal [ ] ( l 13, 44, 46, 5 2) 16 USB terminal co ver ( l 13) 17 L.
VQT2Z95 11 Prep aratio n Battery supply ∫ About batteries that you can use with this u nit The battery that can be used with this unit is VW-V BJ10. It has been found that counterfei t battery p ac ks w hich look very similar t o the genuine product are made avai lable t o purchase in som e m arket s.
12 VQT2Z95 1 Open the card/b attery door and insert the batte ry in the direction shown in the figure. ≥ Push t he cent er of the bat tery i n the direct ion of the # unt il it “clicks” and locks.
VQT2Z95 13 Important: ≥ The b attery will n ot be charg ed if t he un it is tu rned o n. 1 Slide the US B ter min a l slid e le ver w hile hol ding it do wn . ≥ This pushes the USB terminal cover ope n deploying the US B terminal. 2 Connect USB terminal of this unit to a PC with a USB extension c ord.
14 VQT2Z95 ∫ T o r eturn the US B ter min al s lide l eve r to its o rigin al pos iti on While holdi ng down the USB terminal slide leve r , slide it to it s original position an d close the USB ter minal cover . ≥ Please ref er t o page 60 i f the stat us indicato r flashes quic kly .
VQT2Z95 15 ≥ The actual re cordable ti me refers to the rec o rdable time when repeated ly start ing/sto pping recor ding, turnin g the unit on/ off , adjusting the zoom etc . ≥ The ba tteries heat u p aft er use or cha rging. This is n ot a mal function.
16 VQT2Z95 Prep aratio n Prep aring th e card Use SD cards conforming to Class 4 or higher of the SD Speed Class Rating* for motion picture re co rding. * The SD S peed Class Rating is the spe ed standard for success ive writes. This unit (an SDX C compatible devic e) is compatible wi th SD Memory Cards, SDHC Memory Cards and S DXC Memory Cards.
VQT2Z95 17 ≥ 4 GB or more Memor y Cards that do not ha ve the SDHC logo or 48 GB or more Memory Cards that do not have the SDXC logo are no t based on SD Memo ry Card S pecifications. ≥ When the wri te-protec t switch A on S D ca rd is loc ked , no record ing, deleti on or editing will be possib le on the card.
18 VQT2Z95 Caution: Check that the status indicator has gone o ff. 1 Open the c ard/battery door and inse rt (remove ) the SD card int o (from) the card slot B . ≥ Face the labe l side C in the direction sho wn in the illustration and press it straight in as far as it will go.
VQT2Z95 19 ≥ Do not place SD card s in the following area s: j In direct sunlight j In ve ry dusty or humid a reas j Near a heater j Locations susceptib le to s ignificant diff erence in temper ature (condensat ion can occur .
20 VQT2Z95 Reco rdin g/Pla ybac k T urning the unit on/off Press the powe r button to turn on the unit. ≥ The LCD monitor light s on. T o turn off the unit Continue pre ssing the power bu tton until the LCD monitor goes of f. ∫ About the screen d isplay Please ref er to page 53 for details of the icons displa yed on the scre en.
VQT2Z95 21 When the unit is turned on for the fi rst time , a messag e asking yo u to set the date an d time will appear . Press the MENU/ SET butt on an d perform st ep s 2 to 3 below to s et the date and time .
22 VQT2Z95 Reco rdin g/Pla ybac k Recording ≥ This unit will perfor m automatic re cording. Auto f ocusing, auto wh ite balancing, an d el ectronic sta bilizer * will function dur ing the recording. * The electronic st abili zer will n ot function whe n recording still pictures or using digit al zoom.
VQT2Z95 23 1 Press the pho toshot but ton halfway . ≥ (White) appea rs on the scree n. ≥ Aspect rat io is switched in accor dance with th e setting in [P ICTUR E SIZ E], an d the f ocus is set . ≥ is displayed wher e the focus is set. 2 Press the pho toshot but ton fully .
24 VQT2Z95 The maximum digit al zoom rati o is 4 k . ≥ Independ ent of zoom magnif ication, this unit can f ocus on a subject approx. 30 cm (1 1.8 q ) away from the lens. ≥ The larger t he z oom magnificati on, the more the image quality is degraded.
VQT2Z95 25 Y ou can record wit h effe cts such as c hanging the c olor tone or making the sk in to ne sm ooth. 1 Press 1 or 2 on the c ursor button while the record ing is p aused. ≥ The eff ect icon appea rs. 2 Select the e ffect icon by pressing 1 or 2 .
26 VQT2Z95 Reco rdin g/Pla ybac k Playback 1 Press the playback button. ≥ The last recorde d scene or stil l pi c ture will be played back. ≥ When 1 is pr esse d du ri ng play back of a sc en e, the unit goes t o the next scene or st ill picture.
VQT2Z95 27 ∫ T o select a s cene o r still pictur e to play ba ck 1 (When playing back a scene) Press T during p au se or stop. (When playing back still pictures) Press T.
28 VQT2Z95 2 Select the s cene or st ill picture to p lay back using the cursor button, and pre ss the MENU/SET butt on or playbac k button. ≥ When W (T) is pressed, the next (prev ious) p age is displayed. ≥ When the scene is select ed, appears and when the still picture is sele cted, appear s in the lowe r part of t he screen.
VQT2Z95 29 A single fra me from the rec orded motion pic ture can be saved as a still picture. 1 Pause at the scene you want to sav e as a still picture during playba ck. ≥ It is conve nien t to use frame-b y-frame play ba ck. 2 Press the pho toshot but ton fully .
30 VQT2Z95 T o cancel pl aying back the slide s how Press the MENU/ SET butt on. ≥ The unit will switch to the norma l playback screen f or the scene/still picture that was be ing played bac k whe n the sli de sho w was cance led. (Scenes will stop.
VQT2Z95 31 3 (When [DELETE SELEC TED ] is selected in step 2) Select the s cene/st ill picture to be deleted, the n press t he MENU/SET button. ≥ The scene/ s till pictu r e is selected and t he indicati on appears on the thumbn ail. Select the scen e/ still picture again to cancel the operation .
32 VQT2Z95 Reco rdin g/Pla ybac k Using the menu screen 1 Press the M ENU/SET button. 2 Select the to p menu A usin g the cursor bu tton, and press 1 or the MENU/SET button. ≥ It will return to the recor ding screen when 2 is pressed. 3 Select the submenu by pressin g T or W and press 1 or the MENU/SET bu tton.
VQT2Z95 33 Switch th e pic ture qualit y of the moti on pic tures to be rec ord ed. A Favors image quali ty B Favors recording time C Use this to play back and edit usi ng a Mac. ≥ Recordabl e time using the batt ery ( l 14) ≥ This func tio n’s def ault set ting is .
34 VQT2Z95 Outp ut settings ca n be changed t o mat ch the aspec t ratio of th e TV screen when playin g back connect ed to a TV . Output settings ca n be changed to mat ch the environme nt in use when playing back connected to a TV . Y ou can check t he star t and stop of record ing, or turnin g the unit on/ off with an audio to ne.
VQT2Z95 35 Please ref er to page 21. Please b e awa re that if a mediu m is f ormatt ed, then all t he dat a rec orded on the medi um will be era sed and canno t be res tore d. Bac k up i mport ant data on a PC etc. ( l 38) ≥ When the c onfirmat ion messa ge ap pea rs, selec t [Y ES], the n pre ss the MENU/SET butt on.
36 VQT2Z95 Reco rdin g/Pla ybac k W atching Motion/Still Pictures on your TV ≥ Use the supplie d A V cable. 1 Connect t his unit to a T V . ≥ The LCD monitor on this unit will tu rn of f and th e st atus indicator will flas h. ≥ When this uni t is connect ed t o a TV during moti on picture recording, the recor ding will stop.
VQT2Z95 37 ∫ T o watch image s on a regula r TV (4:3) or when bo th sides of the images do not appe ar on the scree n Change the menu setting to dis play the imag es correctl y .
38 VQT2Z95 With a PC What you can do with a PC HD Writer PE 1 .0 Y ou can copy the motion/st ill picture data t o the HDD of PCs or write to SD car d s usin g th e H D Writer PE 1. 0 soft war e . Refer t o the o perating instruct ions of HD Wr iter PE 1 .
VQT2Z95 39 ≥ Motion pictures that have been reco rded on another dev ice cannot b e writt e n to HD Writ er PE 1.0. ≥ We cann ot guarant ee ope ration if yo u use soft w are ot her than HD Writer PE 1.0 t o read/wri te mot ion pictur e. ≥ Do not start HD Writer PE 1.
40 VQT2Z95 With a PC Operating environment ≥ Even if th e sys tem requiremen ts mention ed in these ope rating instructions are fulfilled, some PCs cann ot be u sed.
VQT2Z95 41 CPU Intel Pent ium 4 2.8 G Hz or higher (includ ing compat ible CPU) ≥ Intel Co r e 2 Duo 2.16 GHz or hig her or AMD Athlon 64 X2 Dual-Core 5200 + or higher is reco mmende d when a playbac k function is used . ≥ Intel Core 2 Quad 2.6 GHz or higher is recommen ded when using th e editing fun ction.
42 VQT2Z95 ≥ Input is not s upported in langu ages other than E nglish, Ge rman, French and Simp lified Chine s e. ≥ Operatio n is not guaran teed on Micros of t Windows Vist a Enterpr i s e, Windows XP Media Cente r Editi on , T ablet PC Edition and Windows 7 Enterprise.
VQT2Z95 43 ∫ Operating e nvironme nt for the c ard reader fu nction (mass stora ge) ≥ The USB equipment oper ates with the driver installed as st andard in the OS.
44 VQT2Z95 With a PC Installati on When insta lling the software, log on to your computer as the Administrat or or with a user name with eq uivalent autho rization . (I f you do not have a uthori zation to do this , cons ult you r manager .) ≥ Before st artin g the install ation, clo se all applic ations th at are running.
VQT2Z95 45 5 Select whe re the applic ation is t o be inst alled, then click [Nex t]. 6 Select [Y es] or [No] to create shortcut. 7 When installation is complete, some notes will appear . Check th e content s, t hen close th e window . 8 Select [Y es, I want to rest art my computer now .
46 VQT2Z95 With a PC Connecting to a PC A USB extensio n co rd (supplied) ≥ T urn on the unit. 1 Select the m enu. 2 Connect USB terminal of this unit to a PC with a USB extension c ord. ≥ Connect t he USB extension co rd by inserting it secu rely all the way without fo rcing.
VQT2Z95 47 ∫ T o disconnec t USB terminal of th is unit safely 1 Double cl i ck the icon in ta sk tr ay displa yed on the PC. ≥ Depending on y our PC’ s settings , this icon may not be dis played. 2 Select [USB Mass Storage Devi ce] and click [ S top].
48 VQT2Z95 With a PC St arting HD Wri ter PE 1.0 ≥ When using HD Writ er PE 1.0 on Windows XP, log on t o your computer as Adminis tra tor (or wit h a login name equall y author ized). If you log on with a login name oth er th an Administr ator , you cannot use the applicat ions.
VQT2Z95 49 With a PC If using Mac ≥ HD Writer PE 1.0 is not available fo r Mac. ≥ iMovie’0 9 supporte d. For details about iM ovie’09, p lease con tact App le Inc. ∫ Operat ing enviro nment ≥ Even if th e sys tem requiremen ts mention ed in these ope rating instructions are fulfilled, some PCs cann ot be u sed.
50 VQT2Z95 With a PC T o use a s a camer a for Skype It is possi bl e to perf orm vide o conf eren cing us ing Sk ype when thi s unit is connec te d to a PC that i s c onn ected to the Interne t. ∫ Operating e nvironme nt for Skype Skype i s a sof tware tha t allows you to per form video c onferenci ng using an I nternet conn ection.
VQT2Z95 51 ≥ Even if th e sys tem requiremen ts mention ed in these ope rating instructions are fulfilled, some PCs cann ot be u sed. ≥ This soft w are is not compat ible with Microsof t Windows 3.1, Windows 95, Windo ws 98, Window s 98SE, Windo ws Me, Wind ows NT and Wi ndows 2000.
52 VQT2Z95 ≥ T urn on the unit. 1 Select the m enu. 2 Connect USB terminal of this unit to a PC with a USB extension c ord. ≥ Connect the USB ex tension co rd by inserting it secu rely all the way without forcin g. A USB extensio n co rd (supplied) ≥ Do not use any ot her USB extension co rds except the supplied one.
VQT2Z95 53 Othe rs Indica tions ∫ Recording indi cations // / Recording mode ( l 33) ¥ Recording moti on picture ; Recording pause 01h30m Remaini ng ti me for motion pi cture recor ding ( l 22 ) 00m00s Elapse d re cordi ng ti me ( l 22) ≥ “h” is an abbreviat ion for hour , “m” for minute and “s” for s ec on d.
54 VQT2Z95 ∫ Playback i ndications Motion pi cture i con ( l 28) S till picture icon ( l 28 ) (Whi t e) Create still pictures from motion picture ( l 29) (Red ) Creating still picture s from motion .
VQT2Z95 55 Othe rs Messages/T roub leshooting ∫ Message s Major conf irmat ion/er ror messages to be ind icated on t he screen in text. ∫ T roubleshooting INCOMP A TIBLE CARD. PLEASE CHECK CARD. This card is not c omp atible or it cannot be recogniz ed by the unit.
56 VQT2Z95 This unit cannot be operated though it is tur ned on . This unit does no t operate normally . ≥ Remove th e battery , wait about 1 minute and then insert the ba ttery . Then abo ut 1 minute later , turn on the unit again . (Conducting t he above operati on while the SD card is being accessed may damage the da ta on the SD c ard.
VQT2Z95 57 Scenes cannot be deleted. ≥ Any scenes/still picture s where the thumbna ils are displayed as cannot be del eted. I f the scenes/s till pictu res are unnec es sary , format th e SD car d to erase th e data.
58 VQT2Z95 “ERROR OCCURRED. PLEASE TURN UNIT OFF , THEN T URN ON AGAIN.” is displ ayed. ≥ The unit has automatically det ected an err or . Re start the un it by t urnin g off and on. ≥ After re-i n s e rt i ng t h e ba tt er y, turn on the uni t ag a in.
VQT2Z95 59 Othe rs Cautions for use The unit an d the SD card become war m during use . T his is not a malfunction . Do not drop or bump the un it. Do not subject to stro ng pressure. ≥ A strong imp act can bre ak the lens, LCD monit or or the unit’ s casing , causing i t to ma lfuncti on.
60 VQT2Z95 Do not spray i nsectic ides or vola tile chem icals ont o the unit. ≥ If the uni t is spr ayed with such chemica l s, it s bod y may be marre d an d the surfac e finish may peel of f. ≥ Do not leave ru bber or plasti c product s in contact with the un it f or a long time.
VQT2Z95 61 Before cleani ng, det ach the batt er y and then wipe the u n it with a sof t, dry clot h . ≥ If the unit is v ery d irty , dip a cloth in wat er an d sque eze f irmly , and then wipe the unit wit h th e damp cloth. Next, dry the unit with a dry cl oth.
62 VQT2Z95 The battery used in this unit is a rechargeable lithium-ion battery . It is susce ptibl e to hu midity an d temperat ure an d the ef fect incr eas es the more the temper ature rise s o r fal l s. Be sure to det ach the batter y af ter use. ≥ Extreme l y hi gh temperatu res or low tempera tures will short en t he life of t he ba ttery.
VQT2Z95 63 ≥ Do not allow di rt, dust or wate r to get into th e terminals on the back of the SD card an d do not touch the termi nals with your fin gers.
64 VQT2Z95 Othe rs About copyright ∫ Carefully obser ve copy right laws Whatever yo u have recorde d and created can be used for your personal entertainment onl y . Unde r copyright laws, othe r materials cannot be used without obt aining permission from the holders of the copyri ght s.
VQT2Z95 65 Othe rs Recording modes/approximate recordable t ime ≥ SD cards are only mentioned with thei r main memory siz e. The st ated times are t he app roximate recor dable time s for continu ous recording. A Favors image quali ty B Favors recording time C Use this to play back and edit usi ng a Mac.
66 VQT2Z95 Othe rs Approximate number of recordable pictures ≥ SD cards are only mentioned with thei r main memory siz e. The st ated number is the appro ximate numbe r of recordable pic tures. ≥ Maximum number of recordable pict ures that can be displayed is 999999.
VQT2Z95 67 Othe rs Speci fications High Definition Mobile Camera Inform a tio n fo r you r safe ty Signal system: 1080/30p , 720/3 0p, 540/30 p, 480/30p Recordin g forma t: MPEG-4 A VC file format com.
68 VQT2Z95 Monitor: 2.0 z LCD monitor (Approx . 15 3 K dots) Microphone: 1 ch monaural microp hone Spe aker: 1 round spea ker , dynamic type White bala nce adjus tment: Auto tracking white balan ce system Standard il lumin ation : 1,400 l x Minimum r equired illuminati on: Approx.
VQT2Z95 69 Dimensions: 53 mm (W) k 104 mm (H) k 17.8 mm (D) [2.09 q (W) k 4.09 q (H) k 0.70 q (D ) ] (excluding pr ojecting p arts) Mass (Weight) in operati on: Approx. 1 15 g (Appro x. 0. 25 lbs.) [with b attery (s upplied) and an SD car d (option al)] Mass (Wei ght): Approx.
70 VQT2Z95 Pictur e si ze: : 1920 k 1080/3 0p : 1280 k 720/30 p : 640 k 480/30p : 960 k 540/30p Audio compre ssion: AAC (1 ch) ∫ Stil l pictures Recording m edia: SD Memory Card (F A T12 an d F A T1.
VQT2Z95 71 Othe rs Optional accessori es * Please ref er t o page 14, c oncerning the batter y charging time and available recording time. NOTE: Accessories and/or model numbers may va ry by country . P lease consult your local dealer . Product numbers correct as of July 2010.
72 VQT2Z95 In CANADA, plea se contact yo ur loc al Panason ic dealer for more informati on on Access ories. Accessory Or der Form (For USA and Pue rto Rico Customers) TO OBT AIN ANY OF OUR ACCESSORIES.
VQT2Z95 73 Limited W a rranty (ONL Y FOR U.S.A. AND PUERTO RICO) Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America One Panasonic Way, Secaucus, New Jersey 0709.
74 VQT2Z95 THERE ARE NO EXPRESS WA RRANTIES EXCEPT A S LISTED UNDER “LIMITED WARRANTY COVERA GE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL D AMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRA NTY.
VQT2Z95 75 W arranty (For Canadian Customers) Panasonic Canada Inc. 5770 Amb ler Drive, Missi ssauga, Ontario L 4W 2T3 P ANASON IC PRODUCT - LIMITED WARRANT Y EXCHANGE PROGRAM Panasonic Canada Inc.
76 VQT2Z95 Index ∫ A A/V ter mina l . . . . . . . . . . . . . . 36 Alert sound . . . . . . . . . . . . . . . 34 ∫ B Batt e r y . . . . . . . . . . . . . . . 1 1, 62 Batter y cap acity i ndicat ion . . . 15 ∫ C Card . . . . . . . . . . . . . . . .
VQT2Z95 77 Sp anish Quick Use Guide/ Guía esp añola p ara el uso rápid o ∫ Insert ar la batería 1) Abra la ta p a de la tarjet a/bat er ía e inserte la batería en la dir ec ción que s e mu es tra en la f igu ra . ≥ Presione el cen tro de la bat er ía en la direcc ión de # hast a que se bloquee c on un sonido d e “cl ic”.
78 VQT2Z95 ≥ Inserte por completo el cabl e de extensi ón USB d e forma segura . (La inse rción del enchuf e en el te rminal U SB de es ta unidad d eja un esp acio B .) No fun cionará co rrect amente si no se inserta por com pleto. ≥ Durante la carga, el indi cador de est ado p arp adea.
VQT2Z95 79 ∫ Grabar pelíc ulas Pulse el bot ón de películas para comen za r a grabar . ≥ Cuando c omienza a grabar , ; cambia a ¥ . ∫ Grab ar fo t ogr afía s 1) Pulse h asta la mitad el bo tón phot oshot. ≥ (blanco) ap a rece en la pa ntalla.
One Panasonic W ay , Secaucus, NJ 07094 Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America Panasonic Canada Inc. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 © Panasonic Corporation 2010 Printed in Indonesia VQT2Z95-1 F0710GY 1070 1AG6P1P6073-A(S) HM-TA1_PP-VQT2Z95_mst.
デバイスPanasonic HM-TA1の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Panasonic HM-TA1をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはPanasonic HM-TA1の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Panasonic HM-TA1の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Panasonic HM-TA1で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Panasonic HM-TA1を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はPanasonic HM-TA1の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Panasonic HM-TA1に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちPanasonic HM-TA1デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。