PolycomメーカーVSX Seriesの使用説明書/サービス説明書
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May, 2006 Edition 3725-20235-010/A VSX Version 8.5 Administrator’ s Guide for the VSX Series V ersion 8.5 product pic here.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
iii About This Guide The Administrator’s Guide for the VSX Series is for administrators who need to configure, customize, manage, and tr oubleshoot VSX™ systems. The guide covers the VSX 3000, VSX 30 00A, VSX 5000, VSX 6000, VSX 6000A, VSX 70 00, VSX 7000s, VSX 70 00e, and VSX 8000 systems.
Administrator’ s Guide for the VSX Series iv.
v Contents 1 Introducing the VSX Series . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VSX Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VSX 3000 and VSX 3000A Desktop Systems .
Administrator’ s Guide for the VSX Series vi Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Connecting Document Cameras to Desk top Systems . . . . . . . . .
Conte nts vii Configurin g the System to Use a Gat eway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Specifying S IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’ s Guide for the VSX Series viii Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32 Screens that Require the Room Pass word for Access . . . . . . . . . . . . . . . . . . . . . . . 4-33 Letting Users Customize the Workspace .
Conte nts ix Viewing the Management Servers L ist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Requiring an Accoun t Number for Call s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’ s Guide for the VSX Series x Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices-1 Index . . . . . . . . . . . . .
1 - 1 1 Introducing the VSX Series Your Polycom video conferencing syst em is a state-of-the-art visual collaboration tool. With crisp, clea n video and crys tal-clear sound, VSX systems provide natural video conferen cing interaction through the most advanced video communi cations technology.
Administrator’ s Guide for the VSX Series 1 - 2 VSX 3000 and VSX 3000A Desktop Systems Two models of VSX 3000 and VSX 3000A are a vailable — IP only, and IP with ISDN.
Introducing the VSX Series 1 - 3 VSX 5000 Set-top System The VSX 5000 system includes the following components. Name Component Description VSX 5000 The VSX 5000 is a compact, entry-level system with an all-electronic, built-i n camera. Microphone The microphone provide s audio input to the system.
Administrator’ s Guide for the VSX Series 1 - 4 VSX 6000 and VSX 6000A Set-top Systems The VSX 6000 and VSX 6000A systems include the following components. Name Component Description VSX 6000 VSX 6000A The VSX 6000 and VSX 6000A systems are entry-level video conferencing systems for IP and SIP networks only.
Introducing the VSX Series 1 - 5 VSX 7000 and VSX 7000s Set-top Systems The VSX 7000 and VSX 7000s systems include the following components. Name Component Description VSX 7000 VSX 7000s The VSX 7000 and VSX 7000s systems provide cutting-edge video conferencing technology for IP and other networks.
Administrator’ s Guide for the VSX Series 1 - 6 VSX 7000e Component System The VSX 7000e includes the following components. Name Component Description VSX 7000e The VSX 7000e is a video component system for medium-sized conferencin g rooms. S-Video cables Connect monitors and th ird-party cameras with the S-video cables.
Introducing the VSX Series 1 - 7 Adapters Use the composit e video adapters with VCR cables. Use the null-modem adapters with a serial cable when connecting the VSX 7000e system to a modem for closed captioning. Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the VSX 7000e system’s RS-232 ports.
Administrator’ s Guide for the VSX Series 1 - 8 VSX 8000 Component System The VSX 8000 system includes the following components. Name Component Description VSX 8000 The VSX 8000 system is a compact component system for custom integration. S-Video cable Connect a monitor with the S-video cable.
Introducing the VSX Series 1 - 9 Key Features Breakthrough Video Quality • Best for low bandw idth calls — The H.264 standard provides consistent, high quality video at data rates up to 768kb ps. • Best for high bandwidth calls — Polycom’s own standards-based Pro-Motion™ H.
Administrator’ s Guide for the VSX Series 1 - 10 Industr y-Leading Audio Quality • Polycom StereoSurroun d ™ — StereoSurround is standard in VSX systems. This feature enhances intelligibility by giving conference participants a better spatial un derstanding of far site ro oms.
Introducing the VSX Series 1 - 11 Enhanced User Experience • Customizable home screen — Customize the home screen to support different ty pes of users: — Novice users — Offer just a few options, so users need little or no training. — Advanced users — Provide a wide range of video conferencing features.
Administrator’ s Guide for the VSX Series 1 - 12 Security • Use AES encryption — Enable the AES encryption option to automatically encrypt calls to ot her AES-capable systems, without external encryption equipment. • Connect encryption e quipment to the system — Add the optional serial V.
2 - 1 2 Setting Up Y our System Hardware This chapter provides information to supplement the setup sheets provided with your system and its optional components. A pr inted copy of the system setup sheet is provided with each VS X system. PDF versions of the syst em setup sheets are available at www.
Administrator’ s Guide for the VSX Series 2 - 2 VSX 5000 Back Panel 101010 LAN 1 2 24V 3A VGA Power connec tor For power su pply LAN port For IP or SIP calls, People+Content IP, and VSX Web Conferen.
Setting Up Y our System Hardware 2 - 3 VSX 6000 Back Panel 0101 VGA LAN 2 1 3 Power conne ctor For power supply LAN port For IP or SIP calls, People+Content IP, and VSX Web Conference link For Polycom.
Administrator’ s Guide for the VSX Series 2 - 4 VSX 6000A Back Panel 101010 LAN 1 2 24V 3A VGA Power connec tor For power su pply LAN port For IP or SIP calls, People+Cont ent IP, and VSX Web Confer.
Setting Up Y our System Hardware 2 - 5 VSX 7000 Back Panel 0101 2 VGA LAN 2 1 3 Power connector For subwoofer (houses power supply and optional network interface module) LAN port For IP or SIP calls, .
Administrator’ s Guide for the VSX Series 2 - 6 VSX 7000s Back Panel 101010 LAN 1 2 24V 3A VGA 2 Power connector For subwoofer (houses power supply and optional network interface module) LAN port Fo.
Setting Up Y our System Hardware 2 - 7 VSX 7000e Back Panel VCR/DVD 3 VGA IOIOIO PC CARD 90-250VAC 50/60Hz 4A LAN 1 1 VGA 2 2 2 2 Network interface bay For network interface module VCR/DVD output from.
Administrator’ s Guide for the VSX Series 2 - 8 VSX 8000 Back Panel VCR/DVD IR 3 1 2 VGA IOIOIO PC CARD 90-250VAC 50/60Hz 4A LAN 1 2 1 VGA 2 Network interface bay For network interface module VCR/DV.
Setting Up Y our System Hardware 2 - 9 Positioning the System Position the sys tem so that th e camera do es not face toward a window or other source of bright light. Place the camera and display together so that people at your site face the camera when they face the far site displ ay.
Administrator’ s Guide for the VSX Series 2 - 10 Positioning Set-top Systems The VSX 5000, VSX 6000, VSX 6000A , VSX 7000, and V SX 7000s systems are designed to be placed on top of a monitor. You can order a shelf that can be mounted on a wall or placed on top of a flat-panel monitor.
Setting Up Y our System Hardware 2 - 11 Positioning Component Systems The VSX 7000e and VS X 8000 systems a re de signed to be placed on a tabletop or in an equipment rack. If you received a network interface module with your system, you may find it convenient to install it before positioni ng the system.
Administrator’ s Guide for the VSX Series 2 - 12 Connecting to Other Networks The following network interface modu les are available with some VSX systems: •B R I — Allows you to connect to an ISDN network using up to four BRI lines. •P R I — Allows you to connect to an ISDN network using a PRI line.
Setting Up Y our System Hardware 2 - 13 Connecting Desktop Systems to the ISDN BRI Network The VSX 3000 and V SX 3000A desktop systems ar e available with or withou t the built-in Quad BR I network interface. The setup sheet for the IP with ISDN system shows how to connect it to a BRI network.
Administrator’ s Guide for the VSX Series 2 - 14 Connecting Set-top and Component Systems to ISDN or Other Networks If you received a network interface module with your system, you may find it convenient to install it before positioni ng the system.
Setting Up Y our System Hardware 2 - 15 Connecting Cameras All VSX systems allow you to connect a second camera or other video source. The component systems require that you conn ect at least one camera so that your site can send video.
Administrator’ s Guide for the VSX Series 2 - 16 Using a Desktop System as the Monitor for a Computer You can use the VSX 3000 or VSX 3000A system as a high-resolution XGA display for your computer, as shown on the system setup sheet. T o use the VSX 3000 or VSX 3000A syst em as the monitor for a computer: 1.
Setting Up Y our System Hardware 2 - 17 Connecting Monitors and Projectors If you have a set-top or component system, you need to connect a monitor to the system to see the people at the far site. Refer to your system’s setup sheet for connection details.
Administrator’ s Guide for the VSX Series 2 - 18 VGA Monitor or Projector The set-top systems provide a VGA ou tput for a computer monitor or projector. If you have a VSX 600 0 or VSX 7000 system, you need an additional display adapter to connect a VGA monitor or projector.
Setting Up Y our System Hardware 2 - 19 Connecting Microphones or a SoundStation VTX 1000 If you have a set-top system or a component system, you must connec t at least one microphone or a SoundStation VTX 1000 conference phone so that your site can send audio.
Administrator’ s Guide for the VSX Series 2 - 20 The microphone and the SoundStation VTX 1000 both pick up sound from the sides. For best audio, place the micr ophone or SoundStation VTX 1000: • On a hard, flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed into the microphone elements properly.
Setting Up Y our System Hardware 2 - 21 The following diagram shows microphone connection options for VSX set-top systems. . Any set-top or component system VSX 7000 or any compon ent system VSX 7000 or any component system 50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001 The ferrite bead must be at the end conn ected to the system.
Administrator’ s Guide for the VSX Series 2 - 22 Placing Polycom Microphones to Send Stereo from Y our Site The VSX 7000, VSX 7000s, and comp onent VSX systems allow you to send stereo using any valid number of Polycom microphones.
Setting Up Y our System Hardware 2 - 23 The following illustrations show micr ophone placement for different room layouts. Place microphones so that: • The logo on each microphone points toward the monitor. • The microphone closest to the monitor is parallel with, or in front of, the person nearest the monitor.
Administrator’ s Guide for the VSX Series 2 - 24 Connecting a SoundStation VTX 1000 to a Set-top or Component System You can connect a SoundStation VTX 1000 conference phone in place of a Polycom microphone. In large rooms, you may also need to use the extension microphones provided with the Soun dStation VTX 1000.
Setting Up Y our System Hardware 2 - 25 Placing a SoundStation VTX 1000 Phone to Send Stereo from Y our Site The VSX set-top and component sys t ems allow you to send stereo using a SoundStation VTX 1000 conference p hone, with or without e xtension microphones.
Administrator’ s Guide for the VSX Series 2 - 26 Connecting Powered Microphone s or a Mixer to a VSX 8000 Component System You can connect two powered microphone s directly to the VSX 8000 system, or you can connect several studio-type m icrophones to the VSX 8000 system through an audio mixer.
Setting Up Y our System Hardware 2 - 27 Placing Speakers to Play Stereo from Far Sites The Polycom StereoSurround kit is desi gned for use with VSX systems. It includes two speakers and a subwoofer. If you do not choose to connect external spe akers, you can use your m onitor’s speakers to receive stereo.
Administrator’ s Guide for the VSX Series 2 - 28 Place the speaker connected to the audi o syste m’s right channel on the right side of the system, and the othe r speaker on the left side. For best results, place the speakers about 60° apart as seen fr om the center of the conference table.
Setting Up Y our System Hardware 2 - 29 T o connect a VCR or DVD to record: ¾ On the VCR/DVD, connect the inputs to the VCR/DVD outputs on the VSX system. The system’s VCR/DVD outputs are on the bottom row of connectors. Refer to your system’s setup sheet for connection details.
Administrator’ s Guide for the VSX Series 2 - 30 The following diagram shows supported cable configurations for connecting a Visual Concert VSX with one microphone or two microphones. . 50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001 The ferrite bead must be at the end connecte d to the system.
Setting Up Y our System Hardware 2 - 31 The following diagram shows supported cable configurations for connecting a Visual Concert VSX with a SoundStation VTX 1000 conference phone. Connecting an ImageShare II to Component Systems To show material from your computer, you may connect an Image S hare II unit to any component system in the VSX series.
Administrator’ s Guide for the VSX Series 2 - 32 Connecting Control and Accessibility Equipment The VSX 5000, VSX 7000, and VSX 7000s systems provide one RS-232 port; the VSX 7000e and VSX 8000 systems provide tw o.
Setting Up Y our System Hardware 2 - 33 Connecting IR Sensors to VSX 8000 Systems The VSX 8000 system provides a connector for an external IR sensor. Refer to your system’s setup she et for connection details.
Administrator’ s Guide for the VSX Series 2 - 34 Powering On Set-top and Component Systems For set-top systems, the power switch is on the back panel.
3 - 1 3 Configuring Network Use This chapter lists the information you need to get your network ready for video conferencing. Once you’ve gather ed that information, you can begin configuring the system’s network options. Details on how to perform this configuration are also incl uded in this chapter.
Administrator’ s Guide for the VSX Series 3 - 2 Network Connectivity Checklist You will need this information to make and receive video calls at your site: If.
Configuring Network Use 3 - 3 Configuring with the Setup Wizard When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and le ads you through the minimum configuration steps required to place a call.
Administrator’ s Guide for the VSX Series 3 - 4 Configuring LAN Proper ties If your syst em is part of a L AN, use thi s section to configure the system to work with the LAN. T o configure LAN proper ties: 1. Go to System > Admin Settings > LAN Properti es .
Configuring Network Use 3 - 5 3. Select and configure these settings: Setting Description DNS Servers Displays the DNS server s current ly assigned to the system. If the system does not automatica lly obtain a DNS server address, enter up to four DNS servers here.
Administrator’ s Guide for the VSX Series 3 - 6 Configuring IP Network Suppor t Use the following sections to config ure the system so that users can place and receive video calls using IP on your LAN or WAN: • H.
Configuring Network Use 3 - 7 Configuring the System to Use a Gatekee per A gatekeeper is a “network administrato r” that supervises network traff ic and manages functions such as bandwidth contr ol and admission control.
Administrator’ s Guide for the VSX Series 3 - 8 3. If you chose to specify a gatekeeper, select to specify Alternate Gatekeepers that the system can use if the primary gatekeeper is not available.
Configuring Network Use 3 - 9 Configuring Integratio n with Avaya Networks VSX systems with an Avaya option key can use the following features on an Avaya telephony network: • Call forwarding (all ,.
Administrator’ s Guide for the VSX Series 3 - 10 T o configure the VSX system to use Avaya network features: Configuring the System to Use a Gateway A gateway performs code and protocol conversion between H.323 (IP) and H.320 (ISDN), so that users on different networks can call one another.
Configuring Network Use 3 - 11 3. Select and enter a prefix or suffix for each bandwidth you want to allow for gateway cal ls. Associating prefixes and su ffixes with particular bandwid ths on your gateway can optimize the use of bandwidth by your organization.
Administrator’ s Guide for the VSX Series 3 - 12 Specifying SIP Settings If your network supports the Session In itiation Protocol (SIP), you can use SIP to connect IP calls. T o specify SI P Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings .
Configuring Network Use 3 - 13 Integration with Microsoft Live C ommunications Ser ver (LCS) Integration with Microsoft LC S allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses.
Administrator’ s Guide for the VSX Series 3 - 14 T o view the status of the current LCS registration, do one of the follow ing: ¾ Go to System > Admin Settings > Global Services > Direct ory Servers > Microsoft . ¾ Select the Microsoft LCS server icon at the top of the Directory screen.
Configuring Network Use 3 - 15 Specifying Quality of Ser vice Set the Quality of Service options for th e way your network handles IP packets during video calls. T o specify Qual ity of Ser vice: 1. Go to System > Admin Settings > Network > IP > Quality of Ser vice .
Administrator’ s Guide for the VSX Series 3 - 16 3. Select and configure these settings: Configuring the System for Use with a Firewall or NA T A firewall protects an or ganization’s IP ne twork by controlling data traffic from outside the network.
Configuring Network Use 3 - 17 3. Select and configure these settings: TCP Ports UDP Ports Lets you specify the beginning value for the range of TCP and UDP ports used by the system . The system automatically sets the rang e of ports based on th e beginning value you set.
Administrator’ s Guide for the VSX Series 3 - 18 H.460 NA T Firewa ll T raversal You can configure VSX systems to use standards-based H.460.18 and H.460.19 firewall tr aversal, which allows video systems to more easily establis h IP connections across firewalls.
Configuring Network Use 3 - 19 Configuring ISDN Suppor t You can add one optional network in terface module to the VSX 5000, VSX 7 000, VSX 7 000s, VSX 7000e, a nd VSX 8000 systems. This lets you extend the functionality of the systems so that you can: • Make ISDN calls ov er a BRI network.
Administrator’ s Guide for the VSX Series 3 - 20 3. Select and configure these settings: The ISDN BRI Numbers scr een also displays the country sele cted as the system’s locati on and the country code used fo r international calls to the system.
Configuring Network Use 3 - 21 Configuring the PRI Network Inter face To use the PRI network interface, you must configure the following: • PRI network support • PRI channels • PRI information Your ISDN service provider can tell yo u which protocol your network uses.
Administrator’ s Guide for the VSX Series 3 - 22 3. Select and configure these settings: 4. Select and configure these settings: Setting Description Line Sign aling Specifies the framing format in use. This setting is configurable for PRI E1, read-only for PRI T1.
Configuring Network Use 3 - 23 T o access PRI Inform ation: 1. Go to System > Admin Settings > Network > ISDN . 2. Select three times to go to the ISDN PRI Info screen where you can view the following read-only information: T o configure the PRI channels: 1.
Administrator’ s Guide for the VSX Series 3 - 24 Configuring the Serial V .35/RS-449/RS-530 Network Interface If you have a VSX 7000, VSX 7000s, VSX 7000e, or VSX 800 0 system, the optional serial V.35/RS-449 /RS-530 network interface allows you to connect to data communications eq uipment using a V.
Configuring Network Use 3 - 25 4. Select and configure these settings: Setting Description ST Lets you specify the signaling required by the external device connected to the system. Specify normal or inverted, as appro priate. In most cases, normal signali ng is appropriate.
Administrator’ s Guide for the VSX Series 3 - 26 5. Select and configure these settings: 6. Select and configure these settings: Setting Description Crypto Resync Allows a VSX system connec ted to cryptographic equipment to signal when it loses video synchronization during a call.
Configuring Network Use 3 - 27 Configuring T elephony with the SoundStation VTX 1000 You can use a SoundStation VTX 1000 conference phone with set-top and component systems to place, add, or redial video calls, or to add video to audio calls. To take advantage of the latest integration featur es, the VSX system requires version 7.
Administrator’ s Guide for the VSX Series 3 - 28 T o configure the analog phone line (POTS line) for the VSX 7000e or VSX 8000 system: Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls.
Configuring Network Use 3 - 29 To make the enabled call types availabl e on the Place a Call screen, you must enable the Call Qual ity setting described on page 4-48 . 1. Select and configure these settings: Enable ISDN H.320 VSX 3000 VSX 3000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Allows the system to make ISDN calls.
Administrator’ s Guide for the VSX Series 3 - 30 2. Select to go to the Preferred Speeds screens and configure these settings: 3. Select to go to the Call Speeds screen and specify the call speeds to make available to users, if you are allowing them to choose speeds on a call-by-call basis.
Configuring Network Use 3 - 31 T o allow users to place an ISDN-to-IP call through a gateway: 1. If you want to allow users to plac e ISDN-to-IP calls through a gateway when dialing manually: a. Make sure Call Qu ality is enabled on the Home Screen Settings screen.
Administrator’ s Guide for the VSX Series 3 - 32 Setting the Dialing Rules If your system is connected to your or ganization’s private network and also to a public network, you may need to specify the codes and prefixes necessar y for dialing other systems.
Configuring Network Use 3 - 33 Placing a T est Call When you finish configuring the syst em, you can use one of the sample numbers in the directory to test your setup. T o place a test call: 1. On the Place a Call screen, select Directory . 2. Select Group .
Administrator’ s Guide for the VSX Series 3 - 34 T o get information abo u t a status message : ¾ Select the status message and press or on the remote control. Keeping your Software Current If you have Internet access and a s oftware key, you can use the web-based Softupdate applicati on to update the VSX Series software.
4 - 1 4 Customizing the VSX System Every organization has users with different needs. Wi th a VSX system, you can design the video conferencing e xperience to meet the needs of everyone.
Administrator’ s Guide for the VSX Series 4 - 2 Configuring Camera Settings and Video Quality Options The Cameras and Video Quality s creens let you specify camera and video settings, as appropriate for the equipment you are using. T o configure camera and video settings: 1.
Customizing the VSX System 4 - 3 3. Select to go to Camera Settings: — Specify the name, icon, and format for each video source. — VSX 6000, VSX 7000, VSX 7000s, VSX 700 0e, VSX 8000: Specify whether secondary camera sources are People or Content .
Administrator’ s Guide for the VSX Series 4 - 4 T o configure a second camera: Configuring Automatic Camera T racking You can configure a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus to track to the speaker’s voice or to ca mera presets.
Customizing the VSX System 4 - 5 For more information about setting up the PowerCam Plus for automatic camera tracking, refer to the se ction Connecting Cameras to Component Systems on page 2-15 . Configuring Camera Presets Camera presets are stored camera positi ons that you can create ahead of time or during a call.
Administrator’ s Guide for the VSX Series 4 - 6 4. Press and hold a number to store the preset position. To store a double-digit preset ( 10-99), hold the second number down.
Customizing the VSX System 4 - 7 Setting Description Monitor 1 VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Specifies the monitor’s aspect ratio: •4 : 3 — Select if you are using a regular TV monitor . •1 6 : 9 — Select if you are using a wide-screen monitor .
Administrator’ s Guide for the VSX Series 4 - 8 Monitor 2 VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Specifies the second monitor’s aspect ratio : •O f f — Select if you do no t have a second monitor . •4 : 3 — Select if you are using a regular TV monito r as the second monitor .
Customizing the VSX System 4 - 9 Zoom Video to Fit Screen VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Specifies whether the video image is displayed full screen on a wide-screen monitor. If this setting is enabled, video is shown full screen with a portio n of the top and bottom clipped off.
Administrator’ s Guide for the VSX Series 4 - 10 3. Select and configure these settings: Setting Description Monitor 1 VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Select the video source(s) to display on Monitor 1.
Customizing the VSX System 4 - 11 Using Dual Monitor Emulation Far site Near site Call connects Near and far site are the same size and appear side by side. Near site presses PIP Size of far site window increases. Using in a Call The following are examples of dual monitor emulation.
Administrator’ s Guide for the VSX Series 4 - 12 Adjusting the Monitor’ s Color Bala nce, Sharpness, and Brightness In most cases, the monitor you connect to your system may be set to a configuration that is appropriate fo r video conferencing applications.
Customizing the VSX System 4 - 13 Preventing Monitor Burn-In Monitors and VSX systems provide display settings to help prevent image burn-in. Plasma televisions can be part icularly vulnerable to this problem. Refer to your monitor’s documentat ion or manufacturer for specific recommendations and instructions.
Administrator’ s Guide for the VSX Series 4 - 14 Configuring Content Display with People+Content IP People+Content IP is included with th e VSX 8000 system and is optional for other VSX systems. It enables a presente r to show content from a computer to other sites in a video conference using only an IP network connection.
Customizing the VSX System 4 - 15 T o enable People+Content IP on a VSX syst em: 1. On a computer, open a web browser and go to the Polycom Resource Center Video Downloads page at http://extranet.polycom.com . 2. Enter the license number you received when you purchased the People+Content IP option.
Administrator’ s Guide for the VSX Series 4 - 16 Configuring Content Display with a Visual Co ncer t VSX or ImageShare II Configure the content display for a se t-top or component VSX system after connecting a Visual Concert VSX or Im ageShare II unit as described in the section Connecting Content Sharing Equipment on page 2-2 8 .
Customizing the VSX System 4 - 17 5. Select and select where to display Content . 6. Go to System > Admin Settings > Network > Call Preference . 7. Configure this setting: T o configure the c ontent audio (VSX 7000e, VSX 8000 ): 1. Go to System > Admin Settings > Audio > Audio Settings .
Administrator’ s Guide for the VSX Series 4 - 18 Configuring VCR/DVD Player Settings You can connect a VCR or DVD player to VSX systems. For information about connecting a VCR or DVD player, see the section Connecting VCR/DVDs on page 2-28 . Playing a Videotape or DVD All VSX systems can pla y a videotape or DVD during calls.
Customizing the VSX System 4 - 19 T o configure VCR/DVD video se ttings fo r recording a call: T o configure V CR/DVD audio settings for recording a call: Go to this screen: Configure these settings: Monitors System > Admin Settings > Monitors > Monitors Choose a setting for Monitor 2 .
Administrator’ s Guide for the VSX Series 4 - 20 Designing Audio Behaviors This section describes how to configur e the audio behavior of a VSX system, including: • General audio settings • Sett.
Customizing the VSX System 4 - 21 3. Select and enter VCR/DVD settings for the VSX 7000e system: Enable Polycom Microphone s VSX 3000 VSX 3000A VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Specifies whether integrated and attached Polycom microphones are enabled.
Administrator’ s Guide for the VSX Series 4 - 22 4. Select and enter line input sett ings: Setting Description Line Inpu t (Red and White) VSX 3000 VSX 3000A VSX 5000 VSX 6000 VSX 6000A VSX 7000 Specifies how audio is h eard from equipment you connect to the audio input connectors on the back of the system.
Customizing the VSX System 4 - 23 5. Select and enter audio output settings for the VSX 8000 system: 6. Select and enter VCR/DVD settings for the VSX 8000 system: VCR/DVD In Level VSX 7000s Sets the playback volume of the VCR/DVD player relative to other audio from the system.
Administrator’ s Guide for the VSX Series 4 - 24 7. Select and enter speaker settings: VCR/DVD Out Level Sets the volume at which the call is recorded. VCR/DVD Audio Out Always On Allows you to record a call using one VCR or DVD, while playing recorded content into the call from a second VCR or DVD.
Customizing the VSX System 4 - 25 Configuring StereoSurround Settings To se n d o r re ce iv e st er eo a ud i o, ma k e s u re yo ur V SX sy s te m e q ui pm e nt i s s et up as described in Connecting Microphones or a SoundStation VTX 1000 on page 2-19 and Connectin g Speakers on page 2-26 .
Administrator’ s Guide for the VSX Series 4 - 26 T o test your stereo configur ation: T o make a test call in s tereo: ¾ Select Polycom Aust in Stereo from the directory, or ente r stereo.polycom.com in the dialing field and press Call on the remote control.
Customizing the VSX System 4 - 27 The Audio screen, where you choose Audi o Settings or Stereo Settings, is present only if stereo is enabled. T o configure V SX systems to use a Polycom V or tex mixer: Refer to the Polycom Vortex document ation for details on configuring the mixer.
Administrator’ s Guide for the VSX Series 4 - 28 T o configu re the VSX system to use micr ophones connected directly to the RCA audio inputs: The Audio screen, where you choose Audio Settings or Stereo Settin gs, is not present unless stereo is enabled.
Customizing the VSX System 4 - 29 Configuring RS-232 Equipment The VSX 5000, VSX 6000, VSX 6000A , VSX 7000, and V SX 7000s systems provide one RS-232 port; the VSX 7000e and VSX 8000 systems provide two. 1. Go to System > Admin Settings > General Settings > Serial Port .
Administrator’ s Guide for the VSX Series 4 - 30 For a list of all available API commands, refer to the Integrator’s Reference Manual for the VSX Series , available at www.
Customizing the VSX System 4 - 31 Designing the User Experience You can configure the following genera l system behaviors to accommodate the needs of your organization: • User Access to Settings and.
Administrator’ s Guide for the VSX Series 4 - 32 Setting the Room and Remote Access Pa sswords You can set the room password to restrict who can configure system Admin Settings using the remote control.
Customizing the VSX System 4 - 33 Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Letting Users Customize the W orkspace You can allow users to change common us er preferences by providing access to the User Settings screen.
Administrator’ s Guide for the VSX Series 4 - 34 • Auto-Answer Multipoint • Mute Auto-Answer Calls • PIP • Keypad Audio Confirmation • Color Scheme • Far Site Name Display Time • Dual .
Customizing the VSX System 4 - 35 Setting Passwords and Security Options You can enter or change the system and meeting passwords as well as specify whether to allow remote access to the system. T o set pa sswords and security options: 1. Go to System > Admin Settings > General Setti ngs > Security .
Administrator’ s Guide for the VSX Series 4 - 36 3. Select and configure these settings: Using Security Mode You can configure VSX 3000A, VSX 5000, VSX 60 00A, VSX 7000s, VSX 7000e, and VSX 8000 systems to us e Security Mode, which pr ovides secure access to the system.
Customizing the VSX System 4 - 37 Security Mode requires secure access and a password for Web, Telnet, and FTP access: • To access a VSX system in Security Mode using VSX Web, enter the IP address of the sy stem using secure HTTPS access, for example, https://10.
Administrator’ s Guide for the VSX Series 4 - 38 Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. T o configure ca ll settings: 1.
Customizing the VSX System 4 - 39 3. Select and configure these settings: Setting the Call Answering Mode T o set the call answering mode: 1. Go to System > Admin Setti ngs > General Setting s > System Settings > Call Settings .
Administrator’ s Guide for the VSX Series 4 - 40 and it will not connect, thereby prev enting the calle r from seeing or hearing you at your desk. Configuring Multipoint Calling You can use your VSX system to part icipate in multipoint conferences. Multipoint conferences include multip le vi deo sites and can also include voice-only sites.
Customizing the VSX System 4 - 41 Configuring Multipoint Settings You can customize the way vi deo is handled in multipoint calls to best support the types of calls your organization is making. T o configure multi point video: 1. Go to System > Admin Settings > Monit ors > Multipoint Setup .
Administrator’ s Guide for the VSX Series 4 - 42 Multipoint Viewing Modes What you see during a mult ipoint call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, whether content is shared, and whether dual monitor emulation is used.
Customizing the VSX System 4 - 43 Including More Than Three Other Sites in a Cascaded Call You can include multiple sites in a cascad ed call if the sites you call have the internal MCU capability . The following diagram shows how to do this. T o place a casc aded call: 1.
Administrator’ s Guide for the VSX Series 4 - 44 Configuring Director y Settings You can customize the behavior of the directory on the Directory screen. T o configure sys tem settings: 1. Go to System > Admin Setti ngs > General Setting s > System Settings > Directory .
Customizing the VSX System 4 - 45 Setting Date, Time, and Location You can update the system with regional settings , including the location-specif ic language and calling parame ters. T o set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location .
Administrator’ s Guide for the VSX Series 4 - 46 4. Select and configure these settings: Setting Description Auto Adjust for Daylight Saving Time Specifies the daylight savings time setting. When you enable this setting, the system clo ck automatically changes for daylight saving time.
Customizing the VSX System 4 - 47 Customizing the W orkspace Appearance You can customize your VSX system workspace appe arance to suit the users’ environment functionally and aestheticall y. For example, by customizing the home screen to kiosk mode, users only have to select a site and press Call on the remote control to p lace a call.
Administrator’ s Guide for the VSX Series 4 - 48 T o design the home screen: 1. Go to System > Admin Settings > General Setti ngs > Home Screen Settings . 2. Configure these settings: Setting Description Dialing Display Specifies which dialing option to display: • Dialing en try field — Allows users to enter numbers manually .
Customizing the VSX System 4 - 49 3. Select and configure these settings: 4. Select and configure these settings: Setting Description System Name Specifies whether to display the name of the system on the home screen above the PIP window.
Administrator’ s Guide for the VSX Series 4 - 50 Displaying Contacts on the H ome Screen Sites configured for speed dial are di splayed on the home screen. Y ou can also display them, along wi th any Microsoft LCS contacts, on the contact list home screen.
Customizing the VSX System 4 - 51 3. Enter the user name and administra tor’s password, if a password has been established. 4. Click Admin Settings > Ge neral Settings > Home Screen Settings and enter. — Dialing Display — Set to Display marquee.
Administrator’ s Guide for the VSX Series 4 - 52 T o configu re a screen saver news feed: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. 3. Enter the user name and administra tor’s password, if a password has been established.
Customizing the VSX System 4 - 53 Changing System Appearance Different system appearance options are available, allowing you to coordinate the system interface with the meeting room décor. T o change the system appeara nce: 1. Go to System > Admin Setti ngs > General Setting s > System Settings > Appearanc e .
Administrator’ s Guide for the VSX Series 4 - 54 Setting Ring T ones and Aler t T ones T o set ring tones and aler t tones: 1. Go to System > Admin Settings > Audio > Audio Settings . 2. Select a tone, as desired. T o set the VSX 3000 or VSX 3000A system’ s internal ringer: 1.
Customizing the VSX System 4 - 55 Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To c o n f i g u r e r e m o t e control behavior: 1. Go to System > Admin Setti ngs > General Setting s > System Settings > Remote Control .
Administrator’ s Guide for the VSX Series 4 - 56 Configuring Streaming Calls You can configure the system to allow users to stre am audio and video from one to many viewers. Viewers watch th e conference (people video only) from their computers, as the meeting is taking place.
Customizing the VSX System 4 - 57 T o stream a conference: 1. Go to System > Utilit ies > Web S treaming . 2. Select the Start Streaming option to begin streaming. 3. Place the video call to other participants. You can start streaming before or during a call.
Administrator’ s Guide for the VSX Series 4 - 58 Configuring Closed Captioning You can provide real-time text transcript ions or language translations of the video conference by disp laying closed captions on your system.
Customizing the VSX System 4 - 59 Providing Closed Captions for Conferences Captions may be provided in any langua ge that uses the Latin alphabet. The captioner may enter caption text using one of th.
Administrator’ s Guide for the VSX Series 4 - 60 6. To stop sending closed captions, close the transcription application. Via the System’ s Serial RS-232 Por t Closed captioners can pr ovide captions from inside the conference room, using equipment connected di rectly to the serial port of the VSX system, as shown in the following diagram.
Customizing the VSX System 4 - 61 T o supply closed captions for a c onference using VSX W eb : 1. On a computer, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, http://10.11.12.13 , to go to the system’s web interface.
Administrator’ s Guide for the VSX Series 4 - 62 Helping Users Get Star ted The system is installed and you’ve fi nished the network configuration and designed the behaviors. Now it’s time fo r the users to start placing calls. You may want to spend time helping your users become familiar with basic calling tasks.
5 - 1 5 Managing the System Remotely You can configure, manage, and monito r the system from a computer using the system’s web interface, VSX Web. You can also use the Polycom Global Management System, SNMP, or the API commands. Your choice of management tool depends on your network environment: • VSX Web requires only a web browser.
Administrator’ s Guide for the VSX Series 5 - 2 T o access the system using VSX W eb: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. If Security Mode is enabled on the system, you must use secure H TTPS access, for example, https://10.
Managing the System Remotely 5 - 3 T o view a room or call: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. 3. Go to Utilities > Web Director .
Administrator’ s Guide for the VSX Series 5 - 4 Implementing Basic Mode with VSX W eb Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides ad ministrators with a workaround for interoperability issues that cannot be solved using othe r methods.
Managing the System Remotely 5 - 5 T o store a profile: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. 3. Go to Utilities > Pro file Center .
Administrator’ s Guide for the VSX Series 5 - 6 T o download a VSX system director y to your computer: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web.
Managing the System Remotely 5 - 7 Configuring Global Ser vices If your organization uses the Polyco m Global Management Sy stem, you can configure, manage, and monitor th e VSX system using the Global Management System server.
Administrator’ s Guide for the VSX Series 5 - 8 For more information about account vali dation, please cont act your Globa l Management System administrator. T o require a n account number for calls: 1. Go to System > Admin Settings > Global Ser vices > Account Validati on .
Managing the System Remotely 5 - 9 Requesting T echnical Suppor t from the Global Management System Administrator You see the fol lowing message: Tech Support will be alerted to phone you at the following numb er. Continue? Enter your contact telephone numb er.
Administrator’ s Guide for the VSX Series 5 - 10 Setting Up SNMP The VSX system sends SNMP (Simple Ne twork Management Protocol) reports to indicate conditions, including the followi ng: • All ale.
Managing the System Remotely 5 - 11 Configuring for SNMP Management T o configu re the VSX system for SNMP Management: 1. Access the SNMP configuration screen either in VSX Web or on the VSX system. In VSX Web go to Admin Settin gs > Global Services > SNMP .
Administrator’ s Guide for the VSX Series 5 - 12.
6 - 1 6 System Usage and Statistics The VSX system provides various screens that allow you to review information about calls made by the sy stem and to review network usage and performance.
Administrator’ s Guide for the VSX Series 6 - 2 Call Statistics The two Call Statistics screens provide information about the call in progre ss, including: T o view the Call Statistics screen: • Go to System > D iagnosti cs > Call Statistics and then select .
System Usage and Statistics 6 - 3 Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects. T o view the Call Statu s screen: • Go to System > D iagnosti cs > Call Statistics .
Administrator’ s Guide for the VSX Series 6 - 4 T o view the Recent Calls screen: ¾ Go to System > Admin Settings > Network > Recent Calls.
System Usage and Statistics 6 - 5 Information in the CDR The following table describes the data fields in the CDR. Data Description Row ID Each call is logged on the first available row. A call is a connection to a single site, so there ma y be more than o ne call in a confer ence.
Administrator’ s Guide for the VSX Series 6 - 6 Endpoint Additional Alias An additional alias of the far site. Endpoint Type Termin al, gateway, or MCU. Endpoint Transport Address The actual address of the far site (not necessarily the address dialed).
System Usage and Statistics 6 - 7 Call Detail Repor t Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then au tomatically archives the CDR and creates a new CDR file. If an archive is already present, the new archive overwrites it.
Administrator’ s Guide for the VSX Series 6 - 8.
7 - 1 7 Diagnostics and General T roubleshooting This chapter covers the diagnostic screen s of the VSX system. It is organized by category to help yo u troubleshoot any issue.
Administrator’ s Guide for the VSX Series 7 - 2 System Screens Quick Reference These screens allow you to view information about the system, configure the system, and diagnose performa nce issues if they aris e. They are available on the system and through the VSX Web.
Diagnostics and General T roubleshooting 7 - 3 The following diagnostic screens and tools ar e available. St atus T ools Diagnostic T ool In the system’ s user interface In the VSX W eb System Statu.
Administrator’ s Guide for the VSX Series 7 - 4 Content Statistics screen Displays content format, data rate, frame rate, and packet loss for the call in progress. Al so provides information about the far site systems. 1. On the Diag nostics screen, select Call St atistics .
Diagnostics and General T roubleshooting 7 - 5 PING test Tests whether the system can establish contact with a far-site IP address that you specify. 1. On the Diag nostics screen, select Network > PING . 2. Enter the IP address that you wish to test.
Administrator’ s Guide for the VSX Series 7 - 6 Vide o and Audio T ools Diagnostic T ool In the system’ s user interface In the VSX W eb Color Bar test Tests the color settings of your monitor for optimu m picture qu ality.
Diagnostics and General T roubleshooting 7 - 7 Reset and Res tart Diagnostic T ool In the system’ s user interface In the VSX W eb Reset System Cycles power to the system.
Administrator’ s Guide for the VSX Series 7 - 8 General T roubleshooting This section presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Start-u.
Diagnostics and General T roubleshooting 7 - 9 Power and Star t-up Symptom Problem Corrective action The system does not start or respond in any way. The power switch is off. Note : VSX 3000 and VSX 3000A systems have three power switches. Turn on the power switches for the system and all equipment connected to it.
Administrator’ s Guide for the VSX Series 7 - 10 Controls The system does not power off when you press the power switch. (VSX 7000e, VSX 8000) The power switch was not pressed for long enough. This is normal. Press and hold the power switch for one second to power off.
Diagnostics and General T roubleshooting 7 - 11 Access to Screens and Systems The monitor screen remains blank when you pick up the remote control. The monitor’s power cord is not plugged in. Connect the monitor’ s power cord and th en power on the monitor.
Administrator’ s Guide for the VSX Series 7 - 12 Cannot access the system remotely. The system does not allow remote access. On the system, go to Admin Settings > General Settings > Security > and enable access. The system or your computer is not connected to the LAN.
Diagnostics and General T roubleshooting 7 - 13 Calling Symptom Problem Corrective action Error message occurs when placi ng an IP (H .323) call. The system is not connected to the LAN. Verify that the LAN cable is connected properly. The system’s LAN cable is bad.
Administrator’ s Guide for the VSX Series 7 - 14 ISDN: Line Status icons do not go away so video calls cannot be made. The system is not connected to a n ISDN. Check the ISDN line connections. The ISDN number is entered incorrectly. Check the ISDN numbers wi th your service provider.
Diagnostics and General T roubleshooting 7 - 15 Error message occurs when placing an ISDN (H.230) call. An ISDN cause code is received from the ISDN line. Try the call again. For more informati on, please refer to Q.850 Cause Codes on page Appendix-11 .
Administrator’ s Guide for the VSX Series 7 - 16 Cannot dial remote system in BONDING 384 K calls. (The call progress circles only show blue or yell ow.) Switch protocol issue. Start by calling the far site at 1x56, 1x64, 2x56, or 2x64K, as appropriate.
Diagnostics and General T roubleshooting 7 - 17 Displays Symptom Problem Corrective action Screen is blank; start music plays and Polycom logo appears briefly. The system is starting. This is normal. No action required. Monitor goes blank after displaying the splash screen.
Administrator’ s Guide for the VSX Series 7 - 18 Video is in black and white. The mo nitor is connected using the composite monitor connector, but it is configured as S-Video. Go to Admin Settings > Mo nitors > Monitor s and change the setting to Composite.
Diagnostics and General T roubleshooting 7 - 19 Edges of picture are cut off when viewing graph ics. Graphics from the far site are displayed on an NTSC monitor. Use a VGA monitor to display graphics. The laptop’s display resolution or refresh ra te does not match the settings for the Visual Concert VSX.
Administrator’ s Guide for the VSX Series 7 - 20 The system is not using Pro-Motion video. The call speed is lowe r than the minimum speed you have configured for Pro-Motion video. Try the call again at a higher speed, or Go to System > Ad min Settings > Camera s > > > Video Qu ality.
Diagnostics and General T roubleshooting 7 - 21 Cameras Symptom Problem Corrective action Camera does not pan or tilt. You are attempting to move a camera that does not have pan/tilt/zoom capabilities. Make sure you have selected a pan/tilt/zoom camera.
Administrator’ s Guide for the VSX Series 7 - 22 The camera does not trac k to the person who is speaking. Automatic camera tracking is available only on a VSX 7000e or VSX 8000 system with a Polycom PowerCam Plus camera. (Continued) The room setup interferes with voice tracking.
Diagnostics and General T roubleshooting 7 - 23 Audio Symptom Problem Corrective action No audio at your site The far site is muted. Look for the fa r site Mute icon. Ask the far site to unmute the microph one. Note : The far site’s microphone may be muted even if you do not see a far site Mute icon.
Administrator’ s Guide for the VSX Series 7 - 24 No audio at your site. (Continued) ISDN voice algorithm i s incorrect. Go to System > Admin Settings > Network > ISDN. Change the ISDN Voice Algorithm sele ction ( aLaw or uLaw ). A single monitor VGA configuration does not have an external audio system.
Diagnostics and General T roubleshooting 7 - 25 The people at the far site cannot hear you. The people at your site are too far from the microphone. Move closer to the microphone.
Administrator’ s Guide for the VSX Series 7 - 26 You hear the incoming call ring when you have set sound effects volume to 0. VSX 3000, VSX 3000A: The internal ringer is enabled. On the Audio Settings screen, clear the Enable Internal Ringer option.
Diagnostics and General T roubleshooting 7 - 27 Audio is not in stereo. Microphones at the sending site are not placed correctly. Be sure the microphones are set up as described in Connecting Microphones o r a SoundStation VTX 1000 on page 2-19 . Microphones must be at least 3 ft.
Administrator’ s Guide for the VSX Series 7 - 28 Stereo audio comes from the wrong speaker. VSX 7000, VSX 7000s, VSX 7000e, VSX 8000: Microphones are incorrectly identified in the system. Swap the microphones on the Admin Setting s > Audio Settings screen.
Diagnostics and General T roubleshooting 7 - 29 Error Indications Symptom Problem Corrective action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network administrator.
Administrator’ s Guide for the VSX Series 7 - 30 System Lights The system lights are located on the front of your VSX system. Model When the VSX system... It means... VSX 3000 VSX 3000A VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e Indicators are off No power to the system.
Diagnostics and General T roubleshooting 7 - 31 Network Inter face Lights On VSX 5000, V SX 7000, VSX 700 0s, VS X 7000 e, and VSX 8000 systems, the BRI network interface lights are located on the network interface module. On the VSX 3000 system, the lights are locate d on the back of the system near the BRI connectors.
Administrator’ s Guide for the VSX Series 7 - 32 The serial V.35/RS-449/RS-530 networ k interface module is avai lable for VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.
Appendix - 1 Appendix This appendix provides the following technical detail s about the VSX system: • Video Source Output Examples for Multiple Displays • Multipoint Dialing Speed Information • Port Usage • Actions that Cause the System to Restart • Q.
Administrator’ s Guide for the VSX Series Appendix - 2 Select this: T o see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen and near video Near video In a call without content Far video .
Appendix Appendix - 3 Select this: T o see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen with near video Near video In a call without content Far video Ne ar video In a call with content.
Administrator’ s Guide for the VSX Series Appendix - 4 Select this: T o see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Far video Black screen .
Appendix Appendix - 5 Select this: T o see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Near video Black screen In a call with content Near video .
Administrator’ s Guide for the VSX Series Appendix - 6 Select this: T o see this: Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call without content Near video Black screen.
Appendix Appendix - 7 Multipoint Dialing Speed Information In a multipoint call, all parties mu st be connected at the same speed. The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call.
Administrator’ s Guide for the VSX Series Appendix - 8 Por t Usage The tables in this section list VSX system port usage. You may need this information when you configure your network equipment for video conferencing. The following table shows IP port usage.
Appendix Appendix - 9 The following table shows Global Management System port usage. The following table shows other VSX port usage. Port Function 21 (FTP) Software upgrades and provisioning for VSX s.
Administrator’ s Guide for the VSX Series Appendix - 10 Actions that Cause the System to Restar t The VSX system restarts in the following situations: • Changing Monitor 1 configuration fr om non-VGA to VGA, or from VGA to non-VGA.
Appendix Appendix - 11 Q.850 Cause Codes The following table describe s codes that the ISDN switch sends to the VSX system to indicate call status. Al though the codes are standardized, each ISDN service provider d efines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
Administrator’ s Guide for the VSX Series Appendix - 12 27 Desti nation out of order A signaling messa ge cannot b e delivered because the interface is not func tioning correctly, and the destination cannot be r eached. This condition might be te mporary; for example, remo te equipmen t might be turned off.
Appendix Appendix - 13 57 Bearer capabil ity not authorized The caller has requested a bearer capability that the network can provide, but th e user is not authorized to use. This may be a subscription problem. 58 Bearer capabil ity not presently available The network normally provide s the requested bearer capability, but cannot provide it now.
Administrator’ s Guide for the VSX Series Appendix - 14 86 Call havi ng requested call identity has been cleared The network received a call resume request containing a call identity informati on element for a call that was cleared while suspended , either by timeout or by the remote user.
Appendix Appendix - 15 127 Interworking, unspecified An event occurred within a network that does not provide causes for the action that it takes. The precise problem is unknown. 145 ISDN laye r 1 and/or 2 link not establis hed User needs to check cabl ing, ISDN adapter status and network connections.
Administrator’ s Guide for the VSX Series Appendix - 16 PathNavigator Error Codes The following tabl e lists PathN avigator error codes. Code Cause Description 150 No Network Resources The network does not have enough resources to complete your call.
Appendix Appendix - 17 167 System Not Registered with Gatekeeper Your system must be registered with the gatekeeper be fore you can pla ce a call. Contact your Networ k Administ rator for assistance. 168 Unknown Issues Your call could not be completed due to an unknown problem.
Administrator’ s Guide for the VSX Series Appendix - 18 516 Invalid Address The address you entered is not valid. Check the calling informa tion and try again . 518 Invalid Address The address you entered is not valid. Check the calling informa tion and try again .
Regulator y Notices - 1 Regulator y Notices Important Safeguards Read and understand the following instructio ns before using the system: • Close supervision i s necessary when the system is used by or near childre n. Do not leave unattended wh ile in use.
Administrator’ s Guide for the VSX Series Regulator y Notices - 2 License Restr ictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRI BED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC.
Regulator y Notices Regulator y Notices - 3 EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR RESULTS FROM: • FAILURE TO FOLLOW POLYCOM'S INSTALLATION, OPERATION, OR MAINTENANCE INSTRUCTIONS.
Administrator’ s Guide for the VSX Series Regulator y Notices - 4 Regulatory Notices Warning This is a Class A product. In a do mestic environment, th is product ma y cause radio in terference in whi ch case the user may be required to take adequate measures.
Regulator y Notices Regulator y Notices - 5 FCC compliant telephone co rds and modular plugs are provi ded with this equipment. Th is equipment is designed to be connected to the telephone network or premises’ wiring using a comp atible modular jack, which is Part 68 compliant.
Administrator’ s Guide for the VSX Series Regulator y Notices - 6 Konformitetserklæring: Hermed erklærer Polycom Lt d., at indestående VSX system er i over ensstem melse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF. Konformitätserk lärung: Hiermit erklärt Polycom Ltd.
Regulator y Notices Regulator y Notices - 7 Underwriters Labo ratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Inst ructions Follow existing safety in structions and observe all safe guards as directed.
Administrator’ s Guide for the VSX Series Regulator y Notices - 8.
Index – 1 Index A access allowing 4-33 , 4-36 , 4-48 levels 4-31 , 4-47 limiting 3-3 , 4-31 , 4-32 , 4-34 , 4-35 , 4-36 , 4-44 , 4-47 , 4-48 remote 3-3 , 4-36 access code, ISDN, for international ca.
Administrator’ s Guide for the VSX Series Index–2 audio balanced, configuring 4-22 cable (illustration) 1-6 configuring 4-20 – 4-28 configuring equipment type 4-22 configuring for sharing conten.
Index Index– 3 C cable connections 2-1 , 2-2 , 2-3 , 2-4 , 2-5 , 2-6 , 2-7 , 2-8 cables analog telephone (illustration) 1-6 audio (illustr ation) 1-6 BRI (illustration) 1-2 camera (illustration) 1-6.
Administrator’ s Guide for the VSX Series Index–4 4-4 backlight compensation 4-2 brightness, adjusting 4-2 cable (illustration) 1-6 composite, configuring 4-4 configuring 4-2 – 4-6 configuring R.
Index Index– 5 configuring audio Audio screen ??– 4-28 for content 4-17 , 4-18 for recording calls 4-19 general settings 4-20 –?? balanced audio inputs 4-22 BRI 3-19 , 3-20 call answering mode 4.
Administrator’ s Guide for the VSX Series Index–6 D D Channel Location (read-only setting) 3-23 data collaboration, See sharing content date and time displaying 4-49 setting 4-45 Date Format (sett.
Index Index– 7 Dual Monitor Emulation (setting) 4-9 Duplex Mode (setting) 3-5 DVD/VCR, See VCR/DVD Dynamic Bandwidth (setting) 3-16 E E.164 alias 3-11 E.
Administrator’ s Guide for the VSX Series Index–8 Global Management System account number, requiring 5-7 account number, validating 5-7 description 5-7 management servers list 5-7 requesting support from administrator 5-9 Global Services, configuring 5-7 Graphics VGA (screen) 4-16 graphics, See content Group Name (setting) 3-32 H H.
Index Index– 9 ISDN BRI, configuring 3-1 9 calls, enabling 3- 19 , 3-21 channels dialed in parallel 3-19 , 3-22 dialing prefix for outside line 3-21 enabling 3-29 line signaling protocol 3-22 networ.
Administrator’ s Guide for the VSX Series Index–10 microphone cable, See conference link cable microphones ceiling mount ki t 2-20 configuring 4-21 , 4-28 configuring for stere o 4-26 coverage pat.
Index Index– 11 N name camera 4-3 , 4-53 , 4-54 DNS, system 3-4 H.323 3-6 , 3-7 host 3-4 SIP 3-12 system, displaying 4-4 9 system, in Simplified Chinese 4-44 , 5-3 system, setting 4-44 NAT configuring 3-16 , 3-17 Public (WAN ) Address (set ting) 3-17 UPnP certified 3-17 NAT Configurat ion (setting) 3-17 NAT is H.
Administrator’ s Guide for the VSX Series Index–12 PIP configuring 4-8 displaying 4-8 troubleshooting 7-18 , 7-20 Place a Call (screen), See home screen placing test calls 3-33 plasma monitors and burn-in prevention 4-12 playing recorded material 2-28 Polycom Annotation RS-232 mode 4-29 ports fixed, specifying 3-16 serial V.
Index Index– 13 remote access enabling 4-36 password 4-32 remote access password 4-32 Remote Access Password (setting) 4-35 remote control configuring 4-55 keypad audio confirmation 4-55 troubleshoo.
Administrator’ s Guide for the VSX Series Index–14 serial port, See also RS-2 32 serial port serial V.35/RS-449/RS- 530 network interface call speed 3-24 calling profile 3-24 configuring 3-24 , 3-.
Index Index– 15 status call 7-3 network and call diagnostic tools 7-3 serial V.35/RS-449/RS-530 7-5 system 7-3 status messages 3-33 StereoSurround adjusting volume 4-26 configuring 4-25 enabling 4-2.
Administrator’ s Guide for the VSX Series Index–16 time-out content display 4-9 screen saver 4-53 tones alert 4-20 , 4-54 DTMF, generating 4-55 internal ringer (VSX 3000) 4-20 , 4-54 ring 4-20 , 4.
Index Index– 17 Video Port (setting) 4-57 video protocol (call statistics) 6-2 Video Protocol (setting), for broadcasting 3- 26 Video Quality (screen) 4-3 , 4-4 Visual Concert VGA Out (setting) 4-10.
Administrator’ s Guide for the VSX Series Index–18.
デバイスPolycom VSX Seriesの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Polycom VSX Seriesをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはPolycom VSX Seriesの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Polycom VSX Seriesの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Polycom VSX Seriesで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Polycom VSX Seriesを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はPolycom VSX Seriesの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Polycom VSX Seriesに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちPolycom VSX Seriesデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
