SamsungメーカーMAYTAG WF316Lの使用説明書/サービス説明書
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ABS Laundry Samsung Front Load Washer Model WF316L Maytag Technical Institute 2006 ABS-L2006-001.
Notes:.
SERVICE Manual W ASHING MACHINE THE FEA TURE OF PRODUCT Re fer t o the s er vi ce m anu al i n t he i t se lf (ht tp: / / it sel f .s ec. sam sun g .c o .kr /) f or t h e mor e i nf or mat ion . 1 . Si l ve r C ar e 2 . Su p er S i ze Ca p a ci t y 3 .
Samsung Electronics Co.,Ltd. 416, Maetan-3Dong, Y eongtong-Gu, Suwon City , Gyeonggi-Do, Korea, 443-742 Printed in Korea P/N : DC68-02636A URL : http://itself.sec.samsung.co.kr/ -This Service Manual is a property of Samsung Electronics Co., Ltd. Any unauthorized use of Manual can be punished under applicable International and/or domestic law .
C O N T EN T S 1. Precautions 1-1. Safety Precautions ............................................................................................................................ 1-1 1-2. Precautions upon Installation .................................
C O N T EN T S 8. ELECTRICAL P ARTS LIST ..................................................................................................................... 8-1 9. BLOCK DIAGRAM .. 9-1 10. WIRING DIAGRAM ..........................................
1-1 .
1-2 ■ H o w t o R e m o v e Sh i p p i n g B o l t s ■ P r e c a u ti o n s b e fo r e I n s ta l l a t i o n Th e un it i s qu it e he av y . So , ma ke s ur e to h av e 2 o r mo re p er so nn el m ov e it . In st al l th e un it a t a pl a ce w it h a wa ll o ut le t ea si ly a cc e ss ib le .
1-3 ■ G r o u n d in g ► Ma ke s u r e t o g r o un d t h e un i t t o pr e v e n t e le c t r i c l e a k a g e o r s h o ck . W i t h a g r o u nd e d r e c ep t a c l e ► It d oe s no t ne ed a n ad di t io na l gr ou nd in g.
1-4 ■ H o w t o L e v e l th e U n i t 1. Se le ct a n in st al la ti on pl ac e. ► In st al l th e un it w it h 10 c m or m or e cl e ar an c e fr om i ts s ur ro un di ng w a ll s. 2. Ch ec k if t he u ni t is l e ve le d. ► If t he u ni t wa bb le s, a dj u st t he l ev el in g le g s.
2-1 TY PE FR ONT L OA D I NG W ASH E R DI MEN S I ON Di v In che s (c m) Di v In che s (c m) A. He i g ht -Ov e r al l 38 (9 6 . 5) C. De p t h Wit h Do or Ope n 90 ° 49 (1 2 4 .5 ) B. Wi d t h 27 (6 8 . 6) D. De p t h 30 .25 ( 77 .0) W A TER P RE SSU R E 50 kP a ~ 800 k Pa WE IGH T 89 .
2-2 C o l d w a te r su p pl y h o se De te rg e n t d r a we r D o o r C o n t ro l p a n e l A d j u st a bl e le g D r a i n H os e H o t wa t er s up p ly ho s e 2- 2.
2-3 It e m Sa msu n g (WF 3 1 6L A W) W hi rlp o o l ( G H W9 250 M) L G (WM 2 4 32 HW) Bo s c h (WF MC 64 00) Ca pac i t y (Cu . f t) 3. 29 ( D OE ) 3.
2-4 Item Item Name CODE.NO Remark DC 60 -4 01 4 6A DC 61 -1 06 88 A HOSE DRAIN DC 97 -0 71 26 A f o r HO T DC 97 -0 71 27 A f o r CO LD MANUAL-BOOK DC 68 -0 22 91 A 2- 4.
2-5 Memo.
3-1 1.
3-2 7. Se le ct C y cl e O p t io n De la y Sta rt - An y cy c l e can b e del a ye d fo r up t o 12 , 1 9 o r 2 4 h ou rs (se l e ct mo del s ) i n o ne- h o ur in c r e me nts . Di s p la ye d h our in d i ca te s th e t i m e at whi c h t he was h w i l l be fi n is hed .
3-3 32 6LA W , 3 2 6 LA S F u nc ti o ns Op t io n s T i me T emp S pi n So il L ev el De l a y St a rt Ex t r a W a s h Ex tr a Ri ns e My C y cle Pr e W ash Ex tr a Sp i n Si l ve r Ca r e E H / C H.
3-4 31 6LA W , 3 1 6 BA W , 31 6BA C F unc ti ons Op t i on s Ti m e T em p S pi n So il L ev e l De la y St art Ex t r a W as h E xt r a Ri n se M y C yc l e P r e W as h S il ve r Ca re EH / C H/ C .
3-5 CH IL D L O C K A fu n c ti on t h at pr eve n t s chi l d re n f rom p la yin g wi th you r W as he r . ACTIV A TING/DEACTIV A TING If yo u wa nt t o a cti vat e / de act i v at e t he C h il d L o c k fun cti o n , pre s s t he Soi l Le vel a nd Si gna l bu tto n s a t t he s a me ti m e f or 3 se con d s .
3-6 FO R S I L VE R C A R E W AS HI N G Si lve r io ns a r e add ed d u ri ng t h e was h a n d r ins e cy cle s t o ma xim i z e the sa n i ti zin g an d a nti b i ot ic e f fec ts, t re ati n g f abr ics w it h a mi cro s c op ic c o at ing pr o t ec tio n th at kil l s m ore t ha n 6 50 k i nd s o f ba cte ria .
3-7 1) M o t o r o n / o f f t i m e a t e ac h c o u r s e unit:sec C o u rs e He avy Du t y 13 4 13 4 52 .
3-8 3) T h e w a t e r s u p p l y c o n t r ol a t e a c h p r o c e s s c y c l e M ode l P r oc es s cyc le WF 316 , WF 3 06 P r e W a s hi ng Co ld w a te r 5 L / mi n W a sh ing C ol d w ate r 10.
3-9 Memo.
4-1 4. ALIGNMENT AND ADJUSTMENTS 4-1. GENERAL ERROR FUNCTION NO L ED Di s p la y Di ag nos t i c C o d e De scr i p ti on C o r r ec ti ve A ct i o n 1 nd 1 The wa t er le ve l f ai ls t o d ro p be l ow t he Re s e t W at er Le vel wi t hi n 1 5 min ut es.
4-2 Test Mode : Each Test Mode for the Frontier Washer is as follow s in the coming pag es. The test modes indic ated by the red arrows are the modes un able to get an access once the washing cycle has started due to sa f ety reasons. De fini t i on of Q ui ck T est Mo d e : - Che c k o per a t io n o f a l l L ED’ s (V er ify f au lty L ED ).
4-3 Water Valv e Test : 1. To enter the Water Valve Te st, press the Te mp K e y wh ile model information is being display ed during the Quic k Te st M od e . 2. Each time the Te mp K ey is pressed, it w ill cy cle through the operations on the le ft flow ch art.
4-4 EE P RO M R es et Mo de: 1. E EP ROM c an b e r es e t o n ce t he us e r e n te r s t h e E E PR O M C l ea r M o d e. 2. I f the re is an y p r o bl e m w i th EE P R OM , 7 - S eg m en t w i ll d is p la y “ F AiL ” . “Go od ” wil l be di spl ay ed if ev er yth in g i s OK.
4-5 4 -2 - 4 . Sp ec i a l T es t M o d e Sp e ci al T est M od e: 1. T he wa sh er m us t b e on to g o i nt o th e S p e ci a l T es t M o de . 2. T he mo to r s p ee d w i l l b e d i sp l ay e d w h en s ta r te d (I t d i s pl a ys 0 w h en t he mo t o r d oe s no t s p i n) .
4-6 4 -2 - 6 . Cy cl e C o u n t C h e c k M o d e De fi ni tio n of Cy cle C oun t Che ck Mo de : - C yc le Co unt C hec k Mod e is to ta ll y u p the nu m be r o f was hi ngs . Ho w t o E nt er: - T o en ter t he Cy cle C oun t Che ck Mo de , p r es s t h e S i gn a l K e y d u ri n g S p ec i al T es t M od e .
4-7 4 -2 - 8 . Fa st T im e D o w n T es t M o d e De fi ni tio n of Fa st Ti me Do wn T est Mo d e: - F as t T ime Do w n T es t M o de is t o f or war d the p rog r am to t he ne x t c y cl e st a ge . Ho w t o E nt er: - T o en ter t he Fa st Ti me Do wn T est Mo d e, pr e s s t he T em p k ey du ri ng Sp eci al T est Mo de.
4-8 4 -2 - 9 . Bo ar d I n p u t T es t M o d e De fi ni tio n of Bo ard I npu t T es t M o de : - B oa rd In put T est Mo de is t o d i sp l ay s a s pe c i fie d i n p ut af t e r a k e y p r es s . Ho w t o E nt er: - T o en ter t he Bo ard I npu t T es t M o de , p re ss th e E x tr a W ash k ey du rin g Spe ci al T es t M od e.
4-9 4 -2 - 1 0 . D ia g n o s t i c C o d e C h e c k M o de De fi ni tio n of Di agn os tic C ode C hec k Mod e: - D ia gno st ic Co de Ch eck M ode i s t o bri ng up th e s tor ed di ag nos ti c c od es (r efe re nce c ode s f o r ser vi ce te chn ic ian s) .
4-10 Memo.
5-1 5 . AS SE MB L Y A N D D IS A SS E MB L Y 5 - 1 . T OO LS F O R D I S A S S EM B L Y AN D AS S E M B L Y NO . T OOL 1 Bo x dr iv er 10m m 13 mm 19 mm He at er ( 1) Mo to r (1 ), B al an ce ( 5) , .
5-2 P a rt N a m e D e s cr ip t iv e P ict u r e Ho w T o D o T o p C o v er 1. U np lu g th e un it . 2. R em ov e sc re ws (2 ea ) at th e ba ck . 3. S li de T op Co ve r ba ck a nd l if t it u p. W a t er L e v el Se n s o r 1. U np lu g th e un it .
5-3 P a rt N a m e D e s cr ip t iv e P ict u r e Ho w T o D o A g P CB 1. U np lu g th e un it . 2. R em ov e T op C ov er . 3. F li p op en t he P CB c ov e r . 4. D is co nn ec t th e wi re h a rn es s. 5. R em ov e sc re ws ( 2e a) o n t he f ra me .
5-4 P a rt N a m e De s c r i p ti ve P i ct u r e Ho w T o D o C ons ole 1. U np lu g th e un it . 2. R em ov e T op C ov er . 3. R em ov e Di sp en se r Dr aw e r . 4. R em ov e sc re ws (3 ea ) on th e to p. 5. P lu g ou t al l th e co nn e ct or s.
5-5 P a rt N a m e De sc ri pt iv e Pi ct u r e Ho w T o D o He at e r 1. U np lu g th e un it . 2. K no ck t he u ni t do wn t o F ro nt P an el ( in cl ud ed ). 3. R em ov e th e wi re c on ne c to rs . 4. R em ov e th e nu t (1 0m m) in t he c en te r an d ta ke ou t He at er .
5-6 P a rt N a m e De scr ip ti ve P i ct u r e Ho w T o D o Ou te r T ub an d Sp in ne r( 1) 1. Af t e r t he a bo ve k no ck -d ow n to Dr ai n Pu mp , do t he f ol lo w in g. 2. R em ov e sc re ws h ol di ng th e wi re h ar ne ss . 3. R em ov e th e bo lt s (2 ea , 13 mm ) se cu ri ng R ea r St ru t s to C ab in et B ot to m.
5-7 M e m o.
6-1 - As the micom wash machine is configured of the complicate structure, there might be the service call. Below information is prepared for exact trouble diagnosis and suitable repair guide.
6-2 W AR N I N G T o a vo id r i sk of e le ctr ica l sh ock , pe rso nal i nj ury o r dea th, d is con n e ct po wer t o uni t be for e s e r vi cin g , u nle ss t e st ing r eq uir es po wer . W i l l N o t S t a r t • Plu g th e u n i t int o t h e w all o ut let .
6-3 No W at e r F i l l • Per f o rm Qu i c k T est Mo de. Che c k a ll o f W at er V al ve s v i s ua lly . (Pr e W as h V al v e , Col d W at er V al v e, Bl e a ch W at er V alv e , S oft e n er di spe n s es us i n g Col d & B le ach W at e r V alv e, a n d Hot W at er V al ve .
6-4 W i l l N o t U n l o c k • Che c k i f t h e d oor is b ei ng p u sh ed out , wh ich m ay ke ep i t f rom u nl ock ing . • Doo r lo cks i ts elf wh e n t he w a te r l eve l is to o hi gh. Op e n in g d o o r wil l r e s ul t i n wa ter dr a i ni ng f r om do or o p en ing .
6-5 Ru bb e r F e e t L e a v i n g M a r k s o n F l o o r • Us e a p en cil e ra ser to r em ove m ar k. • W al k was h e r int o l o c at ion , do no t d r a g. Ad di t i v e C u p s F u l l o f W at er • Sm all a mo unt o f wat er i n b ott o m o f a ddi t i ve cu p s i s n orm a l .
6-6 -If you plug in the power cord and turn Power S/W on, memorized data is displayed. If any data is not displayed, check the followings. �- �- �- �- CN3 CN 3 CN3 CN 3 �c 吏 吏 吏 欄 .
6-7 Memo.
17 48 13 12 16 32 37 18 20 31 29 23 25 26 28 27 30 15 42 5 33 45 21 44 36 19 43 NO. CODE NO.
7-2 1 20 4 16 21 19 17 18 8 6 5 24 9 3 2 13 15 10 22 14 23 11 NO. CODE NO. DESCRIPTION SPECIFICA TION QTY SVC Code SA/SNA 1 6002-000444 SCREW-T APPING TH,+,-,2S,M4,L14,P ASS,STS4 3 Z0008 SA 2 6002-000.
7-3 18 60 62 68 64 66 65 50 7-3. THE TUB P ARTS NO. CODE NO. DESCRIPTION SPECIFICATION QTY SVC Code SA/SNA 1 6002-001373 SCREW-TAPPING HEX,+,-,2,M6.5,L40,ZPC3(WH 12 Z0046 SA 2 6002-001374 SCREW-TAPPING TH,+,WE,-,M4,L12,ZPC3 (WHT 6 Z0055 SA 3 601 1-001554 BOLT -ETC M6,L56,ZPC3(WHT),SWRCH10A,P1.
7-4 1 4 3 2 19 20 17 7 18 24 37 37 6 16 5 8 8 56 50 54 51 9 62 27 31 48 53 32 33 23 13 26 57 58 15 52 55 55 55 56 19 46 28 22 22 23 15 ( ASSY-PUMP DRAIN ) ( ASSY-ABSORBER ) 19-1 19-3 19-2 19-4 15-6 15-4 15-1 15-3 15-5 47 45 A : B : 25 43 42 59 B B B B A A A A A B 15-9 15-2 36 60 49 61 44 62 44 7-4.
7-5 Memo.
8-1 8 . E LE C TR I C AL P AR TS L I ST -Y ou c an s ea r ch f or u pd at ed p ar t co de s t hr ou gh I TS EL F we b si te . UR L : h tt p: // it se lf .s ec .s am s un g. co .k r/ L ev el C OD E N O . DE SCR I PT ION SP ECI F IC A TI O N Q TY SV C- C ode SA .
8-2 8 . E L E C T RI C A L P AR T S L I ST L ev el C OD E NO . DE S C RI P T IO N SP E C IF I CA TIO N QT Y SVC _C od e SA .. 2 MFS - M EM S-0 0 ASS Y PC B P AR TS (S ) ME S - ME M S -0 0 1 Y01 62 SA .. 2 DC6 3 - 00 693 A CO VE R - DO O R S WIT C H FR ON TIE R ,P P(V 0 ), -,- , -, 1 D0 10 6 SA .
8-3 8 . E L E C T RI C A L P AR T S L I ST L ev el C OD E N O . DE S C RI P T IO N SP E C IF I CA TIO N QT Y SVC -Co de SA .. 2 60 02- 0 01 376 SC R EW -T AP P IN G TH , + ,- , 1 ,M 4,L 1 2, ZPC 3 ( WHT ) 1 Z0 05 6 SA .. 2 60 1 1- 00 156 5 B OL T - H EX M6 , L 35 .
8-4 L ev el C OD E N O . DE SC RIP T IO N SP ECI F IC A TI ON Q TY S VC- C o d e SA .. . . .5 0 4 0 1- 000 0 05 DI OD E-S W IT CHI N G 1 N 41 4 8 ,7 5 V ,15 0 mA ,DO - 35 ,T 8 .. . . .5 0 6 0 1- 001 0 28 LE D RO U N D, Y -GR N,3 m m, 569 n m 25 Y0 06 3 .
8-5 L ev el CO D E N O . DE S C RI PTI O N SP E CI FIC A TI O N Q TY SV C- C ode SA .. . . .5 0 4 02 - 0 00 351 D I OD E-R E CT IFI E R 1N 4 9 37 ,60 0 V ,1 A,D O -4 1,T P 3 .. . . .5 0 4 02 - 0 01 194 D I OD E-R E CT IFI E R SH G2D , 20 0V ,2 A ,- ,TP 1 .
8-6 L ev el CO DE N O . DE SC RIP T IO N S PE C I FI C A TI O N Q TY SV C-C ode SA .. . . .5 280 2-0 0 12 02 RE S ON A TO R-C E RA MIC 16M H Z ,± 0 . 5% ,TP ,5. 5X6 . 1 Y0 1 15 .. . . .5 300 2-0 0 10 80 BU Z ZE R-P I EZ O 85 D B ,1 2 V ,-, 2 .0 KHZ , ST 1 .
8-7 L ev el C O D E N O . DES C RI PTI O N SP E CI F I CA TIO N QT Y S V C- C ode SA .. . 3 20 01 - 0 00 429 R - CA RBO N 1K OHM , 5% ,1/ 8 W ,A A , TP ,1 .8 X3. 2 MM 4 .. . 3 20 01 - 0 00 734 R - CA RBO N 4. 7KO H M, 5%, 1 /8 W , A A, T P ,1. 8 X3 .2M 1 2 .
8-8 L ev el CO D E N O . DE SC RIP T IO N SP E CI F I CA TIO N Q TY SVC -C od e S A .. 2 DC9 7 - 07 1 3 0A AS SY -T U B B A CK GW -P JT ,W ASH - O NL Y 1 U 0 0 13 .. . 3 60 1 1- 0 01 553 BO L T -E T C M7 .5, L 30 ,ZP C 3( WHT ) ,S WRC H 18 A,H E 2 0 U 00 97 .
8-9 L ev el C ODE NO . DES C RI PTI O N S PE CIF I CA TIO N Q T Y S VC- C ode SA .. 2 DC7 2 - 00 0 1 3D S P O NG E-H A RN ESS SEW -5 G1 05A , PU -FO A M, -,T 1 0, 4 W00 5 9 .. . 3 6 00 2 - 00 129 4 SC R EW -T AP P IN G BH ,+ , , M4 , L 16 ,ZP C (B LK) 3 Z00 6 2 .
8-10 M e m o.
9-1 .
9-2 Memo.
10-1 .
10-2 Memo.
1 1-1 5 6 1 8 1 7 1 2 1 4 3 6 7 8 9 1 1 0 1 3 1 2 1 4 1 5 1 Item Part Number Description 1 Di.
1 1-2 CN9 ①Connects to the DRAIN.
1 1-3 C N 1 ①C on nec t s t o A C1 ③Co n nects to A C2 C N 7 ① Con n ec t s t o GORUND ②C o nnects t o I H ③C on nects t o P WM ④Connec t s to SI GNA L -B ⑤C on nects t o S IGNA L - A .
1 1-4 .
12-1 12. SCHEMA TIC DIAGRAMS * This Document can not be used without Samsung’s authorization. 12-1. Main PCB.
12-2 * This Document can not be used without Samsung’s authorization. 12 -2 . S U B P CB.
12-3 * This Document can not be used without Samsung’s authorization. 12 -3 . M E MS PC B.
12-4 * This Document can not be used without Samsung’s authorization. 12 -4 . AG PC B.
13-1 13 -1 . O V E R A L L S Y S T E M.
13-2 ▶ Fu n c t i o n Ge ner a t es a r e qu ire d D C po wer o f 12V or 5 V in c a se of su p p li ed o r d isc onn e c te d AC po w e r . ▶ De s c r i p t i o n - W h e n AC 2 20 V i s ap pli ed t o C N3, D 17 D2 0 t r a ns for m s i t t o D C 30 0V .
13-3 ▶ Fu n c t i o n Co ntr o l s eac h dr ivi ng s y st em ( V AL VE, DO O R S /W , D R AI N-M OT O R) by t ur nin g RE LA Y o r TR IAC o n/ of f . ▶ De s c r i p t i o n - M I C OM ou t p ut s a hi g h s ign a l o f 5 V f r o m pin # 1 - 7 o f IC 7 a n d I C9.
13-4 ▶ Fu n c t i o n De tec t s s ign a l s fro m t h e s ens o r a nd con t r ol s t h e c urr ent s ys tem . ▶ De s c r i p t i o n - T h e w ate r le vel se n s or is c on nec ted t o pin 4 o f C N7. - T h e f req u e nc y o f t h e l eve l se nso r c h a ng es a c co rdi ng t o t he w a te r a mou n t i n t h e t ub.
13-5 ▶ Fu n c t i o n Ap pli e s t he e l ec tri c c u r re nt t o t he sil v e r pla t e d uri ng t h e wat e r s upp ly a n d use s th e s ilv e r w ate r to pe rfo r m t he b a ct eri a-f r e e or s t er ili zat i o n pro c e ss es. ▶ De s c r i p t i o n - S e l ec ts t h e sil ver n an o f e a tu re to o p er ate t he sy ste m .
13-6 Me mo.
14-1 3 6 L A S 1 / XA A 2 WF Model Cod e (De aler) Model C ode (BO M ) Capac i t y 3 : 3.
14-2 1) ASSY -MAIN PCB (Imbalance Sensor) → T o prevent the laundry from gathering on one side of the tube causing noise and vibration, the washing machine uses an imbalance detection device that evenly disentangles the laundry before the hydrating cycle starts.
14-3 Th e f o l lo win g sy mbo ls p r ov ide g ar men t c a r e dir e c ti ons wi t h ou t w o r ds . Th e c a r e lab e l w ill in c l ud e, i n o rde r , f o u r sym b o ls : w ash i n g, bl e a ch ing , d r y in g a n d i ron ing , or dr y cl ean ing w he n n e c es sar y .
14-4 T o r ed uce t he ri s k o f fi re, e le ctr i c al sh ock , an d o t h er in jur i e s, ke e p t hes e s a f et y p r e ca uti ons i n min d : - Op er ate t he ap pli a n ce on l y f rom th e ty pe o f p owe r s o u rc e i n d ic ate d o n th e m a r ki ng lab e l .
14-5 14 -5 . Q & A NO . Que sti o n A ns we r 1 H o w l ong d oe s i t ta ke for t he do o r t o u nlo c k ? I t t ake s ap pro x i ma tel y 2 - 3 s eco n d s for th e do or t o u nlo ck. 2 Th e c y c le is c om ple te a n d “En d ” i s d isp l a ye d.
14-6 Me mo.
Be Aware, Be Alert Always work safely. On the Job, On the Road, In the Home Every Time, All the Time.
デバイスSamsung MAYTAG WF316Lの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Samsung MAYTAG WF316Lをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSamsung MAYTAG WF316Lの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Samsung MAYTAG WF316Lの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Samsung MAYTAG WF316Lで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Samsung MAYTAG WF316Lを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSamsung MAYTAG WF316Lの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Samsung MAYTAG WF316Lに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSamsung MAYTAG WF316Lデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
