Avayaメーカー4606の使用説明書/サービス説明書
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4600 Series IP Telephone Release 2.2 Installation Guide 555-23 3-128 Issu e 2.2 April 20 05.
Copyrig ht 2005, Avaya I nc. All Rights Reserved Notice Every effort was made to en sure that the information in this docu ment was complete and accur ate at the time of printing . However, information is subject to change . War ra n t y Avaya Inc. pr ovides a li mited warra nty on this p roduct.
Issue 2.2 April 2005 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intend ed Audience . . . . . . . . . . . . . . . . . . . . .
Contents 4 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Signaling Prot ocol Identi fi er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Self-T est Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Issue 2.2 April 2005 5 Chapter 1: Introduction About This Gui de This guide describe s how to instal l the 4600 Series IP T el ephone product line and trou bles hoot problems with the tel ephones. The 4600 Series IP T el ephon e product line is a supplement to A vaya’ s DEFINITY ® / MultiV antage™ IP Solutions pl atfor m .
Introduction 6 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Document Organization The guide cont ains the followin g sections: Change Histor y Chapter 1: Introducti on Provides an overview of the 4600 Seri es IP T elephone Insta llation Guid e .
Document Organiza tion Issue 2.2 April 2005 7 T erms Used in This Guide Issue 2.0 This ver sion of the document, re vis ed and issued in December , 2003, support s through A vaya Communi cat ion Manager Release 2.
Introduction 8 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Convention s Used in This Guide This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Symbo lic Conve nt io ns Note: Note: This symbol prec edes additional inf ormation about a topic.
Rel ate d Do cume n ts Issue 2.2 April 2005 9 Related Document s ● DEFINITY Document ation Release 8.4 This document describes how to admi nister a DEFINITY switch wi th Release 8.4 soft ware. ● DEFINITY Document ation Release 9 This document describes how to administer a DEFINITY swit ch with Release 9 softwar e.
Introduction 10 4600 Serie s IP Telephone Release 2.2 Installation Guide ● 4600 Series IP T elephone LAN Administr ator Guide This document descri bes how to administer DHCP , TFTP , and other se rv ers as appropriat e for the 4600 Series IP T elephones.
Customer Support Issue 2 .2 April 2005 11 ● 4601/4602/4602SW IP T elephone St and Instruc ti ons This document provides i nformation on how to desk- or wall- m ount a 4601 or 460 2/4602SW IP T elephone. ● 4610SW IP T elephone S t and Instructi ons This document provides i nformation on how to desk- or wall- m ount a 4610SW IP T elephone.
Introduction 12 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 13 Chapter 2: 4600 Series IP T elephone Ins t allation Introduction The 4600 Series IP T elephone pr oduct l ine uses Int erne t Protoc ol (I P) t echnology wit h Ethernet interf aces. The IP tel ephones supplement the existing DEFINI TY ® /MultiV antage™ IP Solutions plat form.
4600 Series IP Te lephone Installation 14 4600 Serie s IP Telephone Release 2.2 Installation Guide IP T ele phone Models There are fif teen telephone set models defined i n the 4600 Ser ies IP T eleph.
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 15 Pre-Inst allation Checklist Before pluggi ng in the 4600 Series IP T elepho ne, verify that all the fol l owing requirement s are met. Fai lure to do so prevent s th e telephone from workin g and can have a negativ e impact on the network.
4600 Series IP Te lephone Installation 16 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Using IP telephones on R8.4 or R9 requires extreme cautio n.
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 17 Note: Note: The 4630 IP T elephone does not support IEEE-st andard power , and therefore requires the Power Module. The 4690 IP Conference T elephone is powered with a special LAN/power cable with a power inter fac e module included with this phone .
4600 Series IP Te lephone Installation 18 4600 Serie s IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP T elephone ! CAUTION: CAUTION: Be careful to use the cor rect jack when pluggi ng in t he telephone. The jacks are located on the back of the tel ephone housi ng and are flanked by icons to represent their c orrect us e.
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 19 Figure 1 th rough Figure 6 provide illustrati ons to connect cords to jac ks on 4600 IP Series T elephones. See the chart bel ow to deter mine the a pplicable il l ustrati on. Use the i llustrati ons and associated pr ocedures as appropri ate fo r telephone assembly .
4600 Series IP Te lephone Installation 20 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 1: Connection Jacks on a 4 601/4602/460 2SW/4606/4612/4624 IP T elephone DC (DSS 4624) optiona.
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 21 1. Plug one end of the H4DU 4-conductor coil ed handset cord into the teleph one and the other end into the handset .
4600 Series IP Te lephone Installation 22 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 2: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone - Option A optional f acultatif optionale opcional = 1151B Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 23 Figure 3: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone - Option B optional f acultatif optionale opcional = Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .
4600 Series IP Te lephone Installation 24 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 4: Connection Jacks on a 4 630/4630SW IP T elephone DC optional f acultatif optionale opcional.
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 25 Figure 5: Connection Jacks on a 4 610SW IP T elephone.
4600 Series IP Te lephone Installation 26 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 6: Connection Jacks on a 4 690 IP Conferen ce T elephone optional f acultatif optionale opcion.
Dynamic Address in g Proces s Issue 2 .2 April 2005 27 Dynamic Addres sing Process Note: Note: Before st arting thi s process, you must have an extension number f or the IP telephone and the A v aya Communication Manager securit y code (p assword) for that extensi on.
4600 Series IP Te lephone Installation 28 4600 Serie s IP Telephone Release 2.2 Installation Guide 2. The IP t elephone sends a request to the DHCP se rver and i nvokes the DHCP process. One of the following messages di splay: where s is the number of seconds that have ela psed since DHCP was invoked.
Dynamic Address in g Proces s Issue 2 .2 April 2005 29 5. The IP telep hone connect s to the TFTP or HTTP se rver and looks for an upgrade sc ript fi le .
4600 Series IP Te lephone Installation 30 4600 Serie s IP Telephone Release 2.2 Installation Guide 10. The phone cont act s the A vaya Medi a Server and at tempts to log in.
Downgrading Avaya IP Telephones Issue 2 .2 April 2005 31 Downgrading A vaya IP T elephones ! Import ant: Important: We stron gly recomme nd that you upgrade DEFINITY t o the lat est rel ease rather than ta ke the extreme steps in th is section.
4600 Series IP Te lephone Installation 32 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 33 Chapter 3: Local Adminis trative Options Introduction Aft er you have succe ssfully i nstal led an IP t elephone, you might be instruct ed to administer one of the options descri bed in this chapter .
Local Administrative Options 34 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Perform these procedure s only if instru cted to do so by the system or LAN administr ator . S tatic a dministratio n of these options c auses upgrades to work di ff erently t han if they are adminis tered dynamicall y .
Entering Data for Administrative Opti ons Issue 2 .2 April 2005 35 5. How to backs pace depend s on the t ype of phone being ins tall ed, as sho wn in thi s chart: When you press the applicab le button or key to backsp ace, the most recentl y enter ed digit or peri od is er ased from t he display .
Local Administrative Options 36 4600 Serie s IP Telephone Release 2.2 Installation Guide Entering Dat a for the 4601 IP T elephone Because the 4601 IP T elephone has no display , its LEDs indicat e: .
About Local Administrative Procedures Issue 2 .2 April 2005 37 About Local Administ rative Procedures Local admi nistrati ve procedure s allow y ou to cust omize the 460 0 Series I P T elephone inst allati on for your specific oper ati ng environment.
Local Administrative Options 38 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identi fier (Release 2. 0 and lat er only) G R O U P (4 7 6 8 7) Group I dentifier on page 48 Computer-T .
Pre-Installation Chec klist for Stat ic Addressing Issue 2 .2 April 2005 39 Pre-Inst allation Checklist for St atic Addressing Before per forming st atic addressing, verify t hat all the requirement s l isted in t he Requir ements to V erify about the Net work s ection of the Pr e-Inst alla tion Checkl ist are met.
Local Administrative Options 40 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: The displays on the 4602, 4602SW , 4610SW , 4612, 4620, 4620SW , 4621SW , 4622SW , 4624, 46 25SW , 4630, 4630SW , and 4690 IP T elephones accommodate 24 charact ers per l ine.
Static Addressing Ins tallation Issue 2 .2 April 2005 41 3. Enter the Gatekeeper IP address followed by the # button. The followi ng message disp lays: where nnnnn is the value of th e Management Complex (media server/gate keeper) transport -l aye r port number , a value between 0 and 65535.
Local Administrative Options 42 4600 Serie s IP Telephone Release 2.2 Installation Guide 9. Press the # button to conti nue the proc edure without changing the di spl ayed status of 802.1Q The followi ng text displays lef t-justif ied at the top of the display: where dddd is the value of th e 802.
QoS Option S etting Issue 2 .2 April 2005 43 QoS Option Setting Use the following proc edure to set Quality of Service (QoS) options. Note: Note: The 4601 IP T elephone does not support QoS Option Setti ng.
Local Administrative Options 44 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Enter a valid value between 0 and 63 for the new value of the Diff erential Ser vices audio pa r a m e t e r .
Interface Control Issue 2 .2 April 2005 45 Interf ace Con trol Use the following proc edure to set or change the interf ace control value. Note: Note: The 4601, 4602, and 4690 T elephones do not have Ethernet PC inter fa ces, so this procedure does not appl y to those phones.
Local Administrative Options 46 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. T o chan ge the PHY1 val ue, press * . Depending on the curren t value, the next sequent ial valid PHY1 value is select ed and displayed as th e status. For example, if the current value i s 10Mbp s HDX (2), pressing * changes the value to 3 (10Mbp s FDX).
Interface Control Issue 2 .2 April 2005 47 6. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved and a rest art occur s automatical ly .
Local Administrative Options 48 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identifier Use the following proc edure to set or change the Group Identif i er . Note: Note: Perform t his procedur e only i f the LAN Admini strator instruct s you t o do so.
Computer-Telephony Integration (CTI) Ena ble/Disable Issue 2 .2 April 2005 49 Computer-T elephony Integrati on (CTI) Enable/Disable Use the following proc edure to enable or disable the CTI i n ter face. Note: Note: The default for the CTI interfac e is enabled .
Local Administrative Options 50 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved, and the user int erface is resto red to its previ ous stat e.
Reset Syst em Values Issue 2 .2 April 2005 51 Aft er the 4601 “di spl ays” the cur re nt SSON, the Mes sage W aiting indi cat or at the t op of the phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected.
Local Administrative Options 52 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: Press the Mut e button moment arily . Do not press t his button while pr essing other keys/butt ons. The 4630/4630SW IP T elephones and the 4690 IP Conference T elephone do not have a dedi cated Ho ld button.
Restart the Telephone Issue 2 .2 April 2005 53 Rest art th e T eleph one Use the following proc edure to restart the telephone. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 3 7 3 8 # ( Mute R E S E T #) Note: Note: Press the Mut e button moment arily .
Local Administrative Options 54 4600 Serie s IP Telephone Release 2.2 Installation Guide Signaling Pro tocol Iden tifi er Use the following proc edure to set or change t he Si gnaling Protoc ol Identif ier . A valid SIG Protocol Id entifier is either 0 (default), 1 (H.
Signaling Protocol Identifier Issue 2 .2 April 2005 55 2. T o chan ge the SIG v alue, pres s * . Depending on the curren t value, the next sequent ial valid SIG value is selected and displayed as th e protocol. For example, i f the current value is SIP (2), pr essi ng * changes the valu e to 0 (default).
Local Administrative Options 56 4600 Serie s IP Telephone Release 2.2 Installation Guide Self-T est Procedure For self -testi ng, use the followi ng procedure: 1.
Clear Proced ure Issue 2 .2 April 2005 57 Clear Proc edure Sometimes, you mi ght want to r emove al l administere d values , user-spe cif ied data , and option settings . Essenti ally , you want t o return a telephone to it s ini tial “cl ean slate” conditi on.
Local Administrative Options 58 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. Press the * button to t erminate the pro cedure without c learing the values .
Manually Se tting the DHCP C lient Hardware Addres s Issue 2 .2 April 2005 59 phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. T o change the Aler ting value, press * .
Local Administrative Options 60 4600 Serie s IP Telephone Release 2.2 Installation Guide All IP telep hones except the 4601 displa y the fol l owing text lef t-justi fied at the top of the display: where ddd is the value of NVCHADDR, the system va ri able for the DHCP Client Hardware Address.
Setting L2Q Tagging Control (4601 Only ) Issue 2 .2 April 2005 61 Setting L2Q T agging Control (4601 On ly) Use the following proc edure to set the layer 2 (802.
Local Administrative Options 62 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 63 Chapter 4: T roubleshooting Guidelines Introduction This chapter desc ribes problems th at might occur durin g inst alla tion of the 4600 Series IP T elephones and po ssible ways of resolvi ng thes e probl ems.
Troubleshooting Guidelines 64 4600 Serie s IP Telephone Release 2.2 Installation Guide ● Use the ADDR option to verify IP addres ses. See S tatic Addr essing Ins tallat ion on p age 39 for informati on. ● Use the QoS option to verify QoS pa rameters.
The View Administrative Option Issue 2 .2 April 2005 65 The V iew Admini strative Option If you ar e using st at ic addressi ng and encounter problems, u se the fol lowing procedu re to v erify the current values of system par ameters and file versions.
Troubleshooting Guidelines 66 4600 Serie s IP Telephone Release 2.2 Installation Guide PWB SN cccccccccccc cccccccc Printed Wiring Board (c ircuit boar d) Serial Number , up to 18 ASCII graphic ch aracters. PWB comcode ccccccccc 9 ASCII numbered character s.
Error and St atus Messages Issue 2 .2 April 2005 67 Error and St atus Message s Note: Note: This section descri bes error and st atus messages only for those I P telephones having a displa y . For error and status messages relat ed to insta lling a 4601 IP T elephone, see T roubleshoot ing the 4601 IP T elephone on page 71.
Troubleshooting Guidelines 68 4600 Serie s IP Telephone Release 2.2 Installation Guide Discovering ... CAUSE: The 46xx telephon e is att e mpti ng to find a DHCP server . RESOLUTION: If thi s message appear s for more than a few seconds, verify wi th the LAN Admini strator tha t a DHCP serve r is appropriat el y administered on the network.
Error and St atus Messages Issue 2 .2 April 2005 69 Incompatible CAUSE: This releas e of DEFINITY does not support the current ver sion of the IP telephone . RESOLUTION: Upgrade to the cur rent version of A vaya Communication Manager sof tware. IP Address in use by another CAUSE: The telephone has detected an IP address conf lict.
Troubleshooting Guidelines 70 4600 Serie s IP Telephone Release 2.2 Installation Guide System busy CAUSE: Most likely , the number of IP endpoin ts on the PBX is already at maximum, Less like ly , networ k resource is unavail able.
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 71 T roublesh ooting the 4601 I P T elephone Because the 4601 IP T elephone lacks a display , it uses it s LEDs to indi cate st atus and error situati ons. In T able 3 , the Messages shown in the fir st col umn correspond to the equiv alent conditi ons described in T able 2 .
Troubleshooting Guidelines 72 4600 Serie s IP Telephone Release 2.2 Installation Guide IP Address in use by another VISUAL INDICA TION: All LEDs are stead ily lit, except Call Appearance Line a , which is fl ashi ng. CAUSE: The telephone has detect ed an IP address conflict.
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 73 Undefined Error VISUAL INDICA TION: M essage W aiting indi cators at top of phone and l eft middle of faceplate di splay a broken flu tte.
Troubleshooting Guidelines 74 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 75 Appendix A: Rest art Scenarios Scenarios for the Restart Process The sequence of the rest art proces s depends on t he st atus of the boot and appli cat ion files. This appendix explai ns the dif fer ent scenarios possibl e. Note: Note: The di splay messages shown in t his appendix do not apply to the 4601 IP T elephone.
Rest art Scen ario s 76 4600 Series IP Telephone Release 2.2 Installation Guide 3. Press the * key to terminat e the proced ure without rest arting the tel epho ne.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 77 4. When control is pas sed to the soft ware tha t was just loaded, the foll owing messages display: This message continues wh il e the new boot code is being written i nto RAM.
Rest art Scen ario s 78 4600 Series IP Telephone Release 2.2 Installation Guide 9. The script fil e is processed. The soft ware determines th at the telephone’ s boot code file name (BOOTNAME) is not the lat est version. APPNAME is set to the name of an applicat ion file to replace the boot code.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 79 15. While the entire flash memory i s erased in preparat ion for rewrit ing the code, the follo wing message displ ays: where n is the percent age of memory erased and x is the numbe r of el apsed seconds during erasi ng.
Rest art Scen ario s 80 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either the applic ation fil e if th ere is one or the boot code is uncompres sed int o RAM, the following message displ ays: This message count s t he seconds as the application fi le (4620_031225.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 81 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) is not the latest versi on. APPNAME is set to the n ame of an applicat ion file to replace the boot code.
Rest art Scen ario s 82 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either th e application file i s unc ompressed into RAM, the followi ng mess age displays : This message count s the seconds as the applicat ion fi le (4620_031225.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 83 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) i s the lat est ver sion, and the name of the appl icati on fi le in th e telephone is the s ame as APPNAME.
Rest art Scen ario s 84 4600 Series IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 Ap ril 2005 85 Ind ex Index Numerical 4600 Seri es IP Telep hone Assemb ling t he . . . . . . . . . . . . . . . . . 18 Install ation . . . . . . . . . . . . . . . . . . . 13 Model s . . . . . . . . . . . . . . . . . . . . . 14 Powering th e .
86 4600 Series IP Telephone Release 2.2 Installation Guide Index P Paramete r Values . . . . . . . . . . . . . . . . . 65 Power Interru ption . . . . . . . . . . . . . . . . . 64 Powerin g the 4600 IP T elephone . . . . . . . . . . 18 Pre-Instal lation Checklist .
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