AvayaメーカーEC500の使用説明書/サービス説明書
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EC500 Extension to Cellular Release 3 T roubleshooting Guide 210-1 00-102 Issue 3 Comco de 70 02112 38 Januar y 2002.
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Copyright and Legal No tices Cop yri ght 200 2, A vaya, Inc. All Rights Reserved Not ic e Every effort was mad e to ensu re th at the in form a ti on in thi s book was co mp le te an d ac cu rat e at th e tim e of p r in tin g . Ho wev er, info rm at ion is s ubj ect to ch an ge.
Part 15 : Pe rson al Compute r Statem en t. Thi s equi pm e nt has been cert if i ed to comply with th e li mit s for a Class B compu ting de vi ce, pursua nt to Sub pa rt J of Par t 15 of FC C Rules. Only per iph era ls (compu ti ng i npu t/output dev ices, te rmina ls, pr inte rs, etc.
Contents Issue 3 Januar y 200 2 v Abou t This Docu ment ■ Purp ose v i i ■ Inten ded Au dience v ii ■ Reason for Rei ssue v ii ■ How to Us e This Docume nt vii ■ Relat ed Do cumen tati on vi.
Contents vi Issue 3 Januar y 2002.
Issue 3 January 2002 vii About This Document Purpose This guid e desc r ibes s uggested troublesho oting acti ons to resolve problems tha t may occur dur ing EC 500 op eration. Intended Au dience The audi ence for this guide in clude s System Admin istrators, Soft ware Speci alists, and Av ay a techni cal p erso nnel.
About This Document viii Issue 3 Janua ry 2002 Related Documentation Related do cumen tation: A v a ya EC500 Relea se 3 Ext ension to Cellular Insta llation a nd Adm inistration Guide, Issu e 3, Janua.
Issue 3 Januar y 2002 1-1 1 Chapter 1: Basic T roubleshooting Introduction This chap ter provides a basic troubleshootin g char t tha t cov ers po ssible problems that might be enc ountered with EC 500 ope ration. E rror con ditions display ed on your administrati ve term inal a re also cov ered.
Chapter 1: Basic Troubleshooting 1-2 Issue 3 Janua ry 2002 Figur e 1-1. Error Conditions in the Operation of EC500 Sit u at i o n Poss ibl e Ca us e(s ) Sugges ted A ction or Resolution Users ca nnot receiv e EC500 calls o n their cel l phones.
Introduction Issue 3 Januar y 2002 1-3 The user reports tha t voice m ail mess ages a re not going to the m ailbox of ch oice. Incoming calls to an off ice number a re usual ly rout ed to the res ident AUDIX voic e ma il after a pre-determi ned number o f ring s.
Chapter 1: Basic Troubleshooting 1-4 Issue 3 Janua ry 2002 The user reports tha t he or she is miss ing cal ls at the office number because the ce ll pho ne voice m ail i s pick ing up the ca ll in stead. (Continu ed...) Both XMO BILE s are br idged to the sam e line app earan ce on the pri ncipal phone.
Introduction Issue 3 Januar y 2002 1-5 The user hears a beep whil e on a call origin ating from the Avaya Communic ations S erver, but is no t able to use the call wa iting featur e on the cell ph one to s witch to the o the r cal l.
Chapter 1: Basic Troubleshooting 1-6 Issue 3 Janua ry 2002 The EC50 0 cell p hone call in to the o ffice sw itch fails to pr ovide the offic e caller ID. (Continue d...) The calli ng num ber is manipula ted on th e inbo und trunk form . Adminis ter the E C500 XMOBILE station’ s Cell Phone Number field to match the m odified c alling number.
Termi nal Error Codes Issue 3 Januar y 2002 1-7 T ermina l Error Codes When the s er v ice stat e of an X MOB ILE stati on change s fro m In-Ser vice to Out-of-S er vi ce, error t ype 18 is logg ed in the e rror l og agains t the X MOBILE station a nd a war ni ng ala r m is raised and logge d in the alar m log.
Chapter 1: Basic Troubleshooting 1-8 Issue 3 Janua ry 2002.
Issue 3 Januar y 2002 2-1 2 Chapter 2: What T o Do When Users Cannot Receive EC500 Calls Introduction Most pr ob lem s re ported b y EC 500 us er s are not lik el y to be pr ob l ems w ith EC50 0 itself. In most case s, repor ted p roblems are ca use d by une xpect ed inte raction between the Cellular S er vice Provider and EC 500 features.
Chapter 2: Wha t To Do When Users Cannot Receiv e EC500 Calls 2-2 Issue 3 Janua ry 2002 Check this by making a dir ect call to the cell pho ne’ s published numb er .
Procedures for Users Who Cannot Receive EC500 Calls on Their Cell Phones Issue 3 Januar y 2002 2-3 ■ P er f or m Hardware Checks: If us ing DS1 lo op bac k: ■ If amph enol conn ector i s bein g us.
Chapter 2: Wha t To Do When Users Cannot Receiv e EC500 Calls 2-4 Issue 3 Janua ry 2002.
デバイスAvaya EC500の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Avaya EC500をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはAvaya EC500の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Avaya EC500の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Avaya EC500で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Avaya EC500を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はAvaya EC500の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Avaya EC500に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちAvaya EC500デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。