SEH ComputertechnikメーカーTPG60の使用説明書/サービス説明書
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ThinP rint® G ateway TPG60 User M anual.
Manufactured by: SEH Computertechnik GmbH Suedring 1 1 33647 Bielefeld Germany Phone: +49 (0 )52 1 94226-29 F ax: +49 (0 )52 1 94226-99 Support: + 49 (521) 94226-44 Email : info@s eh.de Web: h ttp://www .seh. de Docu ment: Type: User Manual Titl e: TPG6 0 Vers ion : 1.
TPG60 Use r M anual 3 Table of Contents 1 General Infor mation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.1 Purpos e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TPG60 Use r M anual 4 6 ThinPrint® S ettings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 6.1 How to Define th e ThinPr int® Port? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 6.2 How to Define th e Bandwid th? .
General Inf ormat ion TPG60 Use r M anual 5 1 General Information 1.1 P urpose The ThinPrint® technology enables the transmission of compr es sed and bandwidth-optimized print job s within a netwo rk. Print jobs are compr e ssed using the server component of the .
General Inf ormat ion TPG60 Use r M anual 6 1.3 Documentation Struc ture of t he Docu mentat ion The TPG60 documentation consists of the following documents: The latest documentation as well as software and firmware can be found on the SEH website at www .
General Inf ormat ion TPG60 Use r M anual 7 1.4 Suppor t Information If questions remain, p lease contact our hotline. SEH Computertechnik offers e xt ensive su pport and user training sessions. • Eye-catch ers mark lists. Ö The arrow marks a referenc e to a page wit hin this document .
General Inf ormat ion TPG60 Use r M anual 8 1.5 Basi c Terminology Hard war e Address The TPG60 is addr essable by means of its world-wide unique hardw are addr ess. This address is commonly r eferred to as the MAC or Ethernet address. The manufac turer has defined this addr ess in the hardwar e of the device.
General Inf ormat ion TPG60 Use r M anual 9 TPG Default Name The TPG name is made up of the two lett ers 'IC ' and the device number . The device number consists of the la st six numbers of its hardwar e address. Fig. 2: Example: Default name The TPG default name is found on t he TPG Homepage, the InterCon-NetTool, or the status page.
General Inf ormat ion TPG60 Use r M anual 10 Subnet Mask With the help of the subnet mask, lar ge networks can be s plit up into subnetworks. In this case, the user IDs of the IP addresses ar e assigned to the various subnetworks. The TPG60 is configured not to use subnetworks by default.
General Inf ormat ion TPG60 Use r M anual 11 1.8 Saving the IP Address in the TP G60 TCP/I P network protocols requir e the storing of the IP address in the TPG60 so that the device can be addressed within the network. Once the TPG60 is connected to the network, it check s whether an IP address can be obtained from boot protocols (e.
General Inf ormat ion TPG60 Use r M anual 12 For this purpose, the TPG60 picks an IP address at random fr om the address r ange 169.254.0.1 to 169.254 .255.254 which is r es erved for ZeroC onf and sends a query to the network. If this IP address has already b een assigned elsewher e in the network, the TPG60 will re ceive a messa ge.
General Inf ormat ion TPG60 Use r M anual 13 BOO TP The TPG60 supports BOOTP , which means that the IP address of the TPG60 can be assigned via a BO O T P server . Requi rements ; The p ar ameter 'BOOTP' has been activated. If the TPG60 is connected, it asks the BOO TP host for the IP address and the host name.
General Inf ormat ion TPG60 Use r M anual 14 Edit the ARP table: Syntax: arp -s <IP address><hardware address> Example: arp -s 192.168.0.123 00-c0-eb-00-01-ff Assign a new IP address to the TPG60: Syntax: ping <IP address> Example: ping 192.
Administra tion Methods TPG60 Use r M anual 15 2 Administr ation Methods Y ou can administer and configure the TPG60 in a number of wa ys. The following chapter gives you a n overview of the various administration options. Y ou will get information on w hen to use these methods and which functions these methods support.
Administra tion Methods TPG60 Use r M anual 16 Fig. 3: TPG Homepage - Home If the TP G Homepage is not displayed, check the proxy setti ngs of your br owser .
Administra tion Methods TPG60 Use r M anual 17 2.2 Adminis tration via the InterCon-NetToo l The software InterCon-NetT ool has been developed by SEH Computertechnik GmbH for the administration of SEH network devices within a predefined netw ork. Y ou can configure a ll features of t he TPG60 via the InterCon-NetTool.
Administra tion Methods TPG60 Use r M anual 18 Fig. 4: InterCon-N etTo ol - Main Dialog The term ‘print serv er’ is often used in the InterCon-NetTool. This term refer s to all k inds of network devices, including the TPG60. Toolbar A toolbar with icons is avail able in the InterCon-NetTool.
Administra tion Methods TPG60 Use r M anual 19 The meaning of the icons ar e describ ed in the following: *The but ton is active i f a device was m arked in the lis t. Pri nt S er ver Lis t All connected devi ces ar e shown in a list in the right-hand section of the main dialog of the InterCon-Net Tool.
Administra tion Methods TPG60 Use r M anual 20 Y ou can select various fil ter s in the left -hand section of the main dialog. Filters determine which devi ces a r e shown in the print server list.
Administra tion Methods TPG60 Use r M anual 21 Configuring TPG Param et ers TPG60 parameter s can be configured easily and conveniently via the InterCon-NetTool. Commands can be selected via the toolbar , the shortcut menu (right mouse button), shortcut keys, or the menu bar .
Administra tion Methods TPG60 Use r M anual 22 Fig. 5: InterCon-Net Tool - Prope rties 2.3 Administr ation via an FT P Connection The File T ransfer Pr otocol (FTP) allows the exchange of data between a server and an FTP client in T CP/IP networks.
Administra tion Methods TPG60 Use r M anual 23 2.4 Adminis tration via the TPG60 Status Button At the rear panel of the TP G60 you will find the network connector , LEDs, the st atus butt on, and the power supply connector . These components are d escribed in the Quick Installation Guide .
Status Info rmatio n TPG60 Use r M anual 24 3 St atus Informat ion Y ou can get status inform ation at any time. This chapter descri bes which status inf ormation is av ailable and how t o display and read this information.
Status Info rmatio n TPG60 Use r M anual 25 The Ge neral page contains s tatus information, such as t he name of the TPG60, the har dware a ddr ess , and the serial and ver sion number s. The text which you pr eviously defined under Configuration - General will now appear under Description .
Status Info rmatio n TPG60 Use r M anual 26 The following information is shown in the Job History: • 'Status' indica tes the status of the print connection. The following statuses a r e possible: 'Completed' mean s that the TPG60 has completel y forwarded t he print job t o the printe r.
Status Info rmatio n TPG60 Use r M anual 27 ’Specifying the Data Format and the Printer via the InterCon-NetTool’ Ö 27 ’Printing the Status Page via the InterCon-NetT ool’ Ö 28.
Status Info rmatio n TPG60 Use r M anual 28 Printing the Status P age via the InterCon-NetTool Proceed as follows: 1. Start the InterCon-NetTool. 2. Mark the TPG60 in the print server list. 3. Select Actions – Print Statu s P age from the menu bar .
Status Info rmatio n TPG60 Use r M anual 29 Printing the Status P age via an FT P Connection Using an FTP connection, you can download a status page to your local computer and print it. Proceed as follows: 1. Switch to the directory in which you wish to save the file.
Pa ra me t er TPG60 Use r M anual 30 4 P a r a m e t e r The TPG60 is controlled via par a meter s. The chapter ’P arameter List’ Ö 78 describes the available parameter s and their mea ning. This chapter describes how to display and configur e the parameter s.
Pa ra me t er TPG60 Use r M anual 31 Printing the Service P age via an FT P Connection Using an FTP connection, you can download a service page to your local computer and print it. Proceed as follows: 1. Switch to the directory in which you wish to save the file.
Pa ra me t er TPG60 Use r M anual 32 4.2 How to C onf igu re Paramete rs ? TPG60 parameter s can be configured in many ways. Configuring P arameters via the TPG Homepage All TPG60 parameter s can be configur ed via the TPG Homepage; see: ’ Administration via the TPG Homepage’ Ö 15.
Pa ra me t er TPG60 Use r M anual 33 4.3 How to C onfigu re and Sa ve P a rameters using the ’P arameters’ File? All TPG60 settings (with the exception of of passwords) are saved in the ’parameter s’ file. Y ou can copy the ’par ameters’ file to your client or any other system and ed it the TPG6 0 parameter s using a text editor .
Pa ra me t er TPG60 Use r M anual 34 7. Click Save . ª The ’par a meters’ file is saved in your client. Fig. 7: In terCon-NetTo ol - P aramete r Download Editing the ’P arameters’ File us ing a Text Editor Y ou can edit the ’parameters’ file using any text editor .
Pa ra me t er TPG60 Use r M anual 35 8. Ed it th e file; see: ’P aram eter Li st’ Ö 78. 9. Save the file. Downloading the ’P arameter s’ File to one or more TPG60 u sing the InterCon-NetTool Y ou can configur e one or mor e TPG 60 using the ’par ameters’ file.
Pa ra me t er TPG60 Use r M anual 36 1 0. Enter the passwor d(s), if necessary . ª The ’par a meters’ file will be downloaded to the TPG60. The TPG60 parameter s will be configured in accor dance with the file.
Pa ra me t er TPG60 Use r M anual 37 the parameter s to their default settings to insta ll the TPG60 in a different network. If the TPG60 is protected by a password, the password has to be enter ed befo re r esetting the parameter s.
Pa ra me t er TPG60 Use r M anual 38 Resetting P arameter s via an FTP Connection Proceed as follows: 1. Open an FTP connection to the TPG60: Syntax: ftp <IP Address> Example: ftp 192.168.0.123 2. Enter the password of the TPG60, if applicable, or pr ess ENTER.
Network and Device Settings TPG60 Use r M anual 39 5 Network and De vice Setti ngs This chapter describes the v ariou s network and device settings of the TPG60.
Network and Device Settings TPG60 Use r M anual 40 Configuring DNS via the TPG Homepage Proceed as follows: 1. Start the TPG Homepage. 2. Select Configur at ion – DNS . 3. Configur e the DNS parameter s; see: table 2 Ö 40. 4. Click Save to co nfi rm.
Network and Device Settings TPG60 Use r M anual 41 5.2 How to C onfigu re TCP/IP Parameters? The TCP/IP (T ransmission Control Pr otocol over Internet Protocol) is devided into two ar eas . The In ternet Protocol (IP) is used f or the fragmentation and addr essing of data and transfers the data fr om the sender to the r e cipient.
Network and Device Settings TPG60 Use r M anual 42 Table 3 : TCP/IP P a ramete rs 5.3 How to Configure the Device Time? Y ou can set the time of the TPG60 via a time server in the network. For this purpose, define a time zone and a SNTP server via its IP address or domain name.
Network and Device Settings TPG60 Use r M anual 43 What do you want to do ? ’Configuring the Device Time via the TPG Homepage’ Ö 43 ’Configuring the Device Time via the InterCon-NetTool’ Ö 43 Configuring the Device Time via th e TPG Homepage Proceed as follows: 1.
Network and Device Settings TPG60 Use r M anual 44 5.4 How to Configure the Language of the Device? Y ou ca n define the language of the device. The TPG60 supports the following languages: English, German, French, Spanish, Ita lian, P ortuguese, Japanese, Kor ean, simplif ied and traditional Chinese.
Network and Device Settings TPG60 Use r M anual 45 2. Double-click the TPG60 in the print server li st. The Pr operties dialog appears . 3. Select Configur at ion – Gener al fr om the navigation bar . 4. Select the desired language fr om the TPG language list.
Network and Device Settings TPG60 Use r M anual 46 Adapting the Speed via the InterCon-NetTool Proceed as follows: 1. Start the InterCon-NetTool. 2. Double-click the TPG60 in the print server li st. The Pr operties dialog appears . 3. Select Configur at ion – Gener al fr om the navigation bar .
Network and Device Settings TPG60 Use r M anual 47 ª The TPG60 is r estarted. 5.7 How to De term ine a D escri pti on ? Y ou can a ssign freely definable descriptions to the TPG60. This gives you a better overview of the de vices available in the network.
ThinPrint® Settings TPG60 Use r M anual 48 6 Th inPrint® Setting s In order for the TPG60 to communicate with the ThinPrint® server (.print Engine) via a port a nd to r eceive print jobs, you must adapt various parameter s. You a lso have to integrate the network printer s to which you want to forward print jobs.
ThinPrint® Settings TPG60 Use r M anual 49 Defining the ThinPrint® P o rt via the InterCon-NetTool Proceed as follows: 1. Start the InterCon-NetTool. 2. Double-click the TPG60 in the print server li st. The Pr operties dialog appears . 3. Select Configur at ion – ThinPrint® fr om the navigation bar .
ThinPrint® Settings TPG60 Use r M anual 50 ª The setting is saved. Defining the Bandw idth via the InterCon-NetT ool Proceed as follows: 1. Start the InterCon-NetTool. 2. Double-click the TPG60 in the print server li st. The Pr operties dialog appears .
ThinPrint® Settings TPG60 Use r M anual 51 Integr ating Printers via the InterCon-NetT ool Proceed as follows: 1. Start the InterCon-NetTool. 2. Double-click the TPG60 in the print server li st. The Pr operties dialog appears . 3. Select Configur at ion – ThinPrint® fr om the navigation bar .
ThinPrint® Settings TPG60 Use r M anual 52 To use this service, you must prepar e the TPG60. For each end device that uses the Connection Service, you must store the client ID and an authentication key in the database of the Connection Service. Y ou must also set these two values on the TPG60.
ThinPrint® Settings TPG60 Use r M anual 53 ª The settings are save d . Table 5: C onnection Servic e P arameter If a connection to the Connection Se rvice was r efused, it is beca use a value (client ID, authentication key , or IP addre s s) was enter ed incorre ctly .
ThinPrint® Settings TPG60 Use r M anual 54 The ThinPrint® server requests a certificate fr o m the TPG60. By means of this certificate, the ThinPrint® server checks wh et her the TPG60 is authorized to receive the print data.
Security TPG60 Use r M anual 55 7 S e c u r i t y A number of security mechanisms are available to ensur e optimum security for the TPG60. The security mechanisms can be configured and activated a ccor d ing to your demands.
Security TPG60 Use r M anual 56 Defining the P assword via the TPG Homepage Proceed as follows: 1. Start the TPG Homepage. 2. Select Configur at ion – Pr otection . 3. Enter a password into the P a ssword box. 4. Tick Acce ss contro l , if necessary .
Security TPG60 Use r M anual 57 Once an IP sender has been defined , all undefined clients lose their authorization. What do you want to do ? ’ Assigning Author izations via the TPG Homepage’ .
Security TPG60 Use r M anual 58 7.3 How to P rotect the TPG60 against Viruses? The TPG60 cannot be attacked dir ectly by viruses. Attacks to open ports (port 80 / HTTP , for example) can h a ve a certain influence on the TPG60 and affect its functi ons.
Security TPG60 Use r M anual 59 7.4 How Does the TPG60 Authenticate I tself in the network via EAP-MD5/LEAP? The IEEE 80 2.1x standard pr ovides meth ods for authentication and authorization in networks. Within the scope of the IEE E 802.1x standard, the TPG60 supports the authentication protocol EAP-MD5/LEAP .
Security TPG60 Use r M anual 60 Enabling EAP-MD5/LEAP Authentica tion via the InterCon- NetTool Proceed as follows: 1. Start the InterCon-NetTool. 2. Double-click the TPG60 in the print server li st. The Pr operties dialog appears . 3. Select Configur at ion – Pr otection from the navigation bar .
Security TPG60 Use r M anual 61 If you want to use the EAP-TLS authentication, you must observe the following instructions in the indicated order . Otherwise the TPG60 cannot be addressed in the network. In this case you have to reset the TPG60 par amet er s; see: ’H ow to Reset P arameters to their Default Setti ngs?’ Ö 36.
Security TPG60 Use r M anual 62 Enabling EAP-TLS Authentication via the InterCon-NetTool Proceed as follows: 1. Start the InterCon-NetTool. 2. Double-click the TPG60 in the print server li st. The Pr operties dialog appears . 3. Select Configur at ion – Pr otection from the navigation bar .
Cert ific ate M anagem ent TPG60 Use r M anual 63 8 C e r t i f i c a t e M a n a g e m e n t What are Cer tificates? Certificates can be used in T CP/IP-bas ed networks to encrypt data and to authenticate communication partners. Certificates ar e electr onic messages contai ning a key (public key) and a signatur e.
Cert ific ate M anagem ent TPG60 Use r M anual 64 What informati on do you need? • ’How to Create a Self-signed Certific ate?’ Ö 64 • ’How to Create a Certificate Request for CA Certif i.
Cert ific ate M anagem ent TPG60 Use r M anual 65 Cr eating Self-signed Certificates via the InterCon-NetTool Proceed as follows: 1. Start the InterCon-NetTool. 2. Mark the TPG60 in the print server list. 3. Select Actions – Certificate – Server certificate fr om the menu bar .
Cert ific ate M anagem ent TPG60 Use r M anual 66 8.2 How to Create a Cer tif icate Request for CA Cer tificates? For using a CA certificate, a certificate request must be created in the TPG60 and sent to the certific at ion authority . The cer tification authority will then create a CA certificate on the basis of the certificate request.
Cert ific ate M anagem ent TPG60 Use r M anual 67 When the CA certificate has been received, it must be saved in the TPG60; see: ’How to Sav e CA Certificates in the TPG60?’ Ö 67. Cr eating a Certificate Request via the InterCon-N etTool Proceed as follows: 1.
Cert ific ate M anagem ent TPG60 Use r M anual 68 Saving CA Certificate s via the TPG Homepage Proceed as follows: 1. Start the TPG Homepage. 2. Select Configur at ion – Certificates . 3. Select TPG certificate . 4. Click Browse . 5. Specify the CA certif icate.
Cert ific ate M anagem ent TPG60 Use r M anual 69 What do you want to do ? ’Saving Root Certificates via the TPG Homep age’ Ö 69 ’Saving Root Certificates via the InterCon-Net T oo l’ Ö 69 Saving Root Certificates via the TPG Homepage Proceed as follows: 1.
Cert ific ate M anagem ent TPG60 Use r M anual 70 What do you want to do ? ’Deleting Certificates via the TPG Homepage’ Ö 70 ’Deleting Certificates via the InterCon-NetTool’ Ö 70 Deleting Certificates via the TPG Homepage Proceed as follows: 1.
Firmwar e Update TPG60 Use r M anual 71 9 Firmware Update When Is a F irmwa re Upda te Necessar y? A firmwar e updat e should be undertaken if function do not work properly and if SEH Co mputertechnik has released a new softw are version with new functions or bug fi xes.
Firmwar e Update TPG60 Use r M anual 72 9.1 How to Realize a Standard Firmware Update? Requi rements ; The TPG6 0 is turned on and visible in the network.
Firmwar e Update TPG60 Use r M anual 73 Fig. 8: In terCon-NetTo ol - Firmware Update Standard Firmwar e Update via FTP Y ou can upda te the standard firmware of your TPG60 via an FTP connection. Proceed as follows: 1. Change to the dir e ctory where the firmwar e file is located.
Firmwar e Update TPG60 Use r M anual 74 9.2 Ho w to C onf igure D yna mic Fi r mware Upd ates? Specify a dir ectory on the file server . The dir ectory contains the current firmwar e f iles. At each r est art, the TPG60 verifies the version of the firmware files.
Firmwar e Update TPG60 Use r M anual 75 DNS, you can enter the name of th e file s erver ins tead of t he IP addr ess of the file server). Example: ftp://file.server.de/hp93.bin 6. If you use a pr oxy server , tick U se pro xy server and enter the IP addr ess of the proxy server .
Firmwar e Update TPG60 Use r M anual 76 Dynamic Firmware Update via the InterCon-NetT ool Proceed as follows: 1. Start the InterCon-NetTool. 2. Mark the TPG60 in the print server list. 3. Select Actions – F irmware Update - Dynamic Upd a te from the menu bar .
Firmwar e Update TPG60 Use r M anual 77 9.3 How to Realize a Firmware Update for Several TPG60? A simultaneous firmware update to mor e than one TPG60 is only possible via the InterCon-NetTool. Requi rements ; The TPG6 0 ar e t urned on and visible in the network.
P arameter Li st TPG60 Use r M anual 78 10 Parameter List This chapter s gives an overview of all available TPG60 parameter s. Tab le 7: P a rameter List - Gene ral Parameter De scription Def aul t Va.
P arameter Li st TPG60 Use r M anual 79 Ta bl e 8 : Para m e t er List - ThinPrint® Parameter Desc ription Default Va l u e tp_port ThinPrint® port numb er 4000 1 - 65535 [5 charac te r s, 0-9] tp_clientid Client ID as stored in the database of the Conn ection Serv ice.
P arameter Li st TPG60 Use r M anual 80 T able 9: P arameter List - T CP/IP tp1_printer_name ~ tp6_printer_name Freely definable description (of the printer name) [ blank] max. 32 characters [a-z, A-Z, 0-9, _, -] tp1_printer_class ~ tp6_printer_class Printer clas s Printers with compatible drivers can be arranged in one clas s.
P arameter Li st TPG60 Use r M anual 81 ip_set_by Applied method for the IP address assignment [blank] 0 = Unknown 1 = SNMP 2 = BOOTP 3 = DHCP 4 = PING 5 = not defined 6 = ZeroConf 7 = 'parameter.
P arameter Li st TPG60 Use r M anual 82 Table 10: Paramete r Li st - DN S Tab le 1 1: P arameter List - SNTP Parameter Desc r iption Defaul t Va l u e dns Enables/disables the name resolution via a DNS server on on/off dns_domain Domain name of an existing DNS serv er [blank] max.
P arameter Li st TPG60 Use r M anual 83 Table 1 2: Paramete r Li st - Prot ectio n T a ble 13: P aramet er List - EAP Authentic ation Parameter Desc r iption Default Val u e pas swd P assword for the access control If a passwo rd was set, you m ust enter the password before you can save the changes to the TPG60 parameters.
P arameter Li st TPG60 Use r M anual 84 T a ble 14: P arameter List - Dynamic Upda te Parameter De scription Default Va l u e dyn_update Enable/disables the dynamic firmware update off on/of f dyn_upd.
Index TPG60 Use r M anual 85 11 Index Sym bo ls .print AutoCo nnect 5 .print Client 5 .print Connection S ervice 5 Reconnect 53 Setup 51 .print E n gine 5 A Addr ess Ha rd wa re Ad dre s s 8 IP addr e.
Index TPG60 Use r M anual 86 IP Address 9 IP addr es s Saving 11 IP Sender 56 IP Wizard 12 J Job History 25 Displaying 25 L Langu age 78 Language of t he device 44 Logging 20 M MAC Addr ess 8 Mode Sta.
Index TPG60 Use r M anual 87 T TCP /I P 41 ThinPrint® port 48 Bandwidth 49 Time of the device 42 Time serve r 42 Time zone 42 To olbar 18 TPG Homepage 15 TPG60 Restart 46 U Update.
デバイスSEH Computertechnik TPG60の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
SEH Computertechnik TPG60をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSEH Computertechnik TPG60の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。SEH Computertechnik TPG60の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。SEH Computertechnik TPG60で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
SEH Computertechnik TPG60を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSEH Computertechnik TPG60の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、SEH Computertechnik TPG60に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSEH Computertechnik TPG60デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
