SonyメーカーDPP-EX7の使用説明書/サービス説明書
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DPP-EX7 3-207-207- 13 (2) 2002 Sony Corporation Digital Photo Printer GB FR Operating Instructions Before operating this printer, please read this manual thoroughly and retain it for future reference. Mode d’emploi Avant d’utiliser cette imprimante, veuillez lire attentivement ce manuel et le conserver pour toute référence ultérieure.
2 GB WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only. ATTENTION Pictures and/or Sound distortion may occur if this product is positioned in close proximity to equipment emitting electromagnetic radiation.
3 GB GB • Microsoft, MS, MS-DOS and Windows ® are registered trademarks of Microsoft Corporation in the United States and other countries. • IBM and PC/AT are registered trademarks of International Business Machines Corporation. • MMX and Pentium are registered trademarks of Intel Corporation.
4 GB Table of contents Getting started Features .................................................. 6 Unpacking the printer ............................. 8 Identifying the parts ............................... 9 Using the stylus and operation panel ...
5 GB Advanced printing operations Adding effects to an image (Effect) ...... 30 What you can do with the Effect menu ..................................... 30 Changing the image size and position ........................................... 32 Adjusting the picture quality .
6 GB Getting started Features Photo-realistic printing With its dye sublimation printing system, the digital photo printer DPP-EX7 can make photo-realistic prints meeting a number of different requirements.
7 GB Getting started Paper tray allowing bulk printing of 25/30 sheets (page 20) With the supplied paper tray, you can print up to 25 sheets for Post Card (4 x 6 inch) size and 30 sheets for 3.5 x 5 inch size and Small (3.5 x 4 inch) size print paper at one time.
8 GB Unpacking the printer Make sure that the following accessories are supplied with your printer. • AC power cord (1) • Paper tray (1) • Stylus (1) • CD-ROM (1) –Sony DPP-EX5/EX7 Printer Driver Software for Windows® 98/98SE/ Me/2000 Professional/XP Home Edition/XP Professional for MAC OS 8.
9 GB Getting started Identifying the parts For details, see the pages indicated in the parentheses. Printer front panel 1 Operation panel cover 2 POWER button (pages 18, 23, 25, 28) 3 “MEMOR Y STICK.
10 GB Identifying the parts Printer rear panel 1 USB connector (page 16) Connects to the USB connector of your computer . 2 AC IN connector (page 15) 3 V entilation holes Paper tray 1 lid (page 20) 2 Partition (page 20) 3 3.5 x 5 inch paper adaptor (page 20) Use the adaptor only when you feed 3.
11 GB Getting started 1 2 7 q a q; 8 5 6 9 4 3 qa 9 q; Screen 1 Cursor (orange frame) 2 “Memory Stick”/PC Card/Printer images indication Indicates that the source of the images being displayed. 3 Selection (yellow background) 4 Print mark (DPOF indication) Indicates that the image is DPOF preset for printing from a digital still camera.
12 GB Using the stylus and operation panel Most operations on the DPP-EX7 are carried out by tapping an item or button on the touchscreen of the operation panel. This section explains how to use the stylus and touchscreen. Note on the LCD screen The LCD is manufactured using high-precision technology.
13 GB Getting started Using the stylus Press lightly on the button, image or item on the operation panel screen using the point of the supplied stylus. This action is referred to as “tapping” in this manual. Tapping allows you to execute the button function or select an item or image on the screen.
14 GB Setting up 1 Connecting the printer Inserting a “Memory Stick” or PC card Notes • Do not attempt to force a “Memory Stick” or a PC card into or out of the slot. If you do, the “Memory Stick” or the PC card or the printer may be damaged.
15 GB Setting up Inserting a PC card Insert the PC card into the PC CARD insertion slot until it clicks into place. PC CARD eject button PC card To eject the PC card Press the PC CARD eject button. After it pops out, remove it slowly. Notes • Insert the PC card only.
16 GB MEMOR Y STICK PC CARD PC 1 Connecting the printer Connecting to a computer (optional) Connect the USB connectors of the printer and your computer (Windows PC or Macintosh) with a commercially available USB cable. By installing the supplied driver software on your computer, you can print an image from your computer.
17 GB Setting up 2 Preparing the printing pack You need an optional printing pack designed for the printer. The pack contains a set of print paper and a print cartridge for either Post Card (4 x 6 inch) size, 3.5 x 5 inch size, or Small (3.5 x 4 inch) size prints.
18 GB 3 Loading the print cartridge 1 Press the POWER button to turn on the printer. The POWER indicator lights in green. 2 Pull and open the cartridge compartment lid. 3 Insert the print cartridge into the printer firmly until it clicks into place and close the cartridge compartment lid.
19 GB Setting up Notes • Never put your hand into the cartridge compartment. The thermal head reaches high temperatures, especially after repeated printing. • Do not rewind the ink ribbon and use the rewound print cartridge for printing. Otherwise, proper printing result will not be obtained, or even a breakdown may occur.
20 GB 4 Inserting the print paper Partition 3.5 x 5 inch paper adaptor 3.5 x 5 inch paper adaptor Partition Small size print paper Partition 3.5 x 5 inch paper adaptor 1 Open the paper tray lid and set the 3.5 x 5 inch paper adaptor and the partition according to the print paper size you want to use.
21 GB Setting up Arrow Front side Printing surface 2 Set the print paper into the tray. Riffle the print paper. Then insert the print paper with its printing surface (the side with no imprint) facing up and the arrow pointing in the same direction as the arrow in the tray.
22 GB 4 Inserting the print paper Notes • Do not remove or insert the paper tray during printing. • If print paper does not feed automatically, the paper error indicator lights.
23 GB Basic printing operations MEMOR Y STICK PC CARD PC Basic printing operations Printing selected images You can select an image recorded in the “Memory Stick” or PC card and print it at full size. 4 5 3 2 1 1 Insert a “Memory Stick” or PC card with recorded images into the “Memory Stick” or PC card insertion slot (pages 14, 15).
24 GB Printing the selected image 4 Tap the image you want to print on the screen. The cursor moves to the tapped image. To display another page When multiple pages exist, you can switch pages by dragging the slider on the scroll bar downwards or upwards.
25 GB Basic printing operations To print the previewed image To print a copy of the previewed image, press the PRINT button. To print multiple copies, tap [+] until the desired print quantity is displayed and then press the PRINT button. To reduce the print quantity, tap [–].
26 GB Printing the selected image 6 Tap [+] or [–] to set the number of copies to be printed. Each time you tap [+] or [–], the print quantity increases or decreases. You can set the print quantity from 0 to 30. To print multiple images Repeat steps 4 through 6 to select other images and set the desired print quantity for each of them.
27 GB Basic printing operations Notes • When the “MEMORY STICK” or PC CARD indicator blinks or the data access message appears, do not eject the “Memory Stick” or PC card. Otherwise, it may crash. • While printing, never move or turn off the printer; the print cartridge or paper may become stuck.
28 GB 5 4 3 2 1 Printing all the images or DPOF preset images at one time You can print all the images stored in a “Memory Stick” or PC card at one time. You can also print all the images with the print mark ( ) in the image list that are DPOF (Digital Print Order Format) preset for printing with your digital still camera.
29 GB Basic printing operations When you select the ALL printing mode, all the images in the image list are displayed with yellow backgrounds. When you select the DPOF printing mode, only the preset images with the print mark are displayed with yellow background.
30 GB Advanced printing operations Adding effects to an image (Effect) What you can do with the Effect menu The Effect menu allows you to edit, adjust or add special filters to an image that is positioned with the cursor in the image list or displayed in the preview screen.
31 GB Advanced printing operations To save the image with the selected effects You can save the edited image as a new image in the “Memory Stick” or PC card. The original image remains as it is. 1 Tap [Save]. A dialog box to choose the destination where you save an image either from “Memory Stick” or PC card is displayed.
32 GB Adding effects to an image (Effect) Changing the image size and position The Edit sub menu allows you to enlarge, reduce, rotate, or flip an image. 1 Move the cursor to the desired image in the image list or tap it again to display its preview. 2 Tap [Effect].
33 GB Advanced printing operations Note The picture quality of an enlarged image may be deteriorated depending on the size of the image. 5 Tap [Back]. The Effect menu is displayed again. You can select another Effect sub menu, save or print the image, or exit the Effect menu (pages 30-31).
34 GB Adding effects to an image (Effect) 5 Drag the slider upwards or downwards, or tap the upper or lower part or [ V ]/[ v ] on the scroll bar repeatedly to adjust the image. Items Procedures Brightness Move the slider upwards to brighten the image or downwards to darken the image.
35 GB Advanced printing operations Adding a special filter to an image The Filter sub menu allows you to add a special effect to an image to print in monochrome, paint, or sepia tone. 1 Move the cursor to the desired image in the image list or tap it again to display its preview.
36 GB Making various prints (Creative Print) What you can do with the Creative Print menu The Creative Print menu allows you to make a variety of prints. To display the Creative Print top menu, tap [Creative Print] below the image list or preview screen: Tap the desired item and make a card, calendar, split image, sticker or index print.
37 GB Advanced printing operations To print the edited image Tap [+] or [–] to set the copies to be printed and then press the PRINT button. The currently displayed image will be printed. To cancel printing, tap [Cancel] in the screen. When multiple copies are printed, printing from the next print will be canceled.
38 GB Making various prints (Creative Print) Making a card You can add a selected and your input messages to images and make an original card like the one shown on the right. 1 Tap [Card] in the Creative Print top menu (page 36). The print size selection screen is displayed.
39 GB Advanced printing operations 4 Tap each area on the preview to enter a message, image(s), or characters. You can choose them in any order. x Entering a message 1 Tap the message area. The screen used for selecting a message is displayed. To change the message color The messages are printed in the color displayed in the [Select Color].
40 GB Making various prints (Creative Print) 2 Tap the desired image. The screen used to adjust the image size, position, angle, and brightness is displayed. 3 Tap the desired adjustment button and make your adjustments. Items Procedures #/3 Each time you tap 3 or # , the image is enlarged or reduced.
41 GB Advanced printing operations 5 Check the preview. You can print or save the created image (pages 36-37). Making a calendar You can add a selected calendar to an image or images to make an original calendar. 1 Tap [Calendar] in the Creative Print top menu (page 36).
42 GB Making various prints (Creative Print) 3 Tap the desired template. A preview of the selected template is displayed. Image area Calendar area 4 Tap each area on the preview to set the calendar and add image(s). You can choose them in any order. x Selecting an image Tap the image area to select and adjust an image.
43 GB Advanced printing operations 5 Tap [Enter]. A preview of the calendar is displayed. The selected calendar is displayed in the calendar area. 5 Check the preview. You can print or save the created image (pages 36-37). Making a split print You can make a print with 2-split, 4-split, 9-split, 13-split, or 16-split images.
44 GB Making various prints (Creative Print) 3 Tap the desired template. The preview of the selected template is displayed. 4 Insert a “Memory Stick” or PC card into the printer and tap an image area. When you choose a template with multiple images, you can select from any image area.
45 GB Advanced printing operations 2 Tap the desired 9-split template. A preview of the selected template is displayed. 3 Tap an image area. When you choose a template with multiple images, you can select from any image area. The screen used for selecting a frame is displayed.
46 GB Making various prints (Creative Print) Making an index print You can make an index print of the images in the “Memory Stick” or PC card. You can also enter a title of the index print. 1 Tap [Index Print] in the Creative Print top menu (page 36).
47 GB Advanced printing operations 6 Tap each area on the preview to enter a title and image(s). You can choose them in any order. x Entering a title When you choose [On] for the Title, you can enter characters as a title. Tap the title input area to display the character input screen.
48 GB Making various prints (Creative Print) Adding pictures or characters to an image (Tool) For all the Creative Print sub menus except for the Index Print, you can tap [Tool] in a preview screen to display the Tool screen. The Tool screen allows you to add pictures and characters to the desired position on an image.
49 GB Advanced printing operations Drawing freehand line art ( ) You can use the pencil tool to draw freehand line art on the preview. 1 In the Tool screen (page 48), tap (Pencil tool). The pencil tool screen is displayed. 2 To select the color for the pencil drawings, tap (Color).
50 GB Making various prints (Creative Print) 6 Tap [Enter]. The drawing you made is fixed and pasted to the preview. The Tool top screen is displayed. You can use another tool, print the created image, or save it (page 48). Typing characters ( ) You can use the type tool to input the maximum of 5 lines of characters to be pasted to the preview.
51 GB Advanced printing operations x To change lines Tap # to enter the next line. To return to the previous line, tap [ b ] in the side of the character input box repeatedly until the previous line is displayed. To move to the next line, tap [ B ] in the side of the character input box repeatedly until the next line is displayed.
52 GB Making various prints (Creative Print) 3 Tap [Exit]. The character input screen is closed and the input characters are pasted onto the preview. 4 Adjust the size, position and angle of the characters. Items Procedures #/3 Each time you tap 3 or # , the characters are enlarged or reduced.
53 GB Advanced printing operations Pasting stamps ( ) You can use the stamp tool to paste a selected stamp to the preview. 1 In the Tool screen (page 48), tap (Stamp tool). The stamp selection screen is displayed. 2 Tap the desired stamp. The tapped stamp is selected and the stamp selection screen is closed.
54 GB Making various prints (Creative Print) Pasting cut out images ( ) You can use the cut out tool to paste a selected image with or without cut. 1 In the Tool screen (page 48), tap (Cut out tool). The shape selection screen is displayed. 2 Insert a “Memory Stick” or PC card into the printer and tap the desired shape.
55 GB Advanced printing operations 4 Adjust the cut out image and then tap [Enter]. For how to adjust an image, see page 40. The cut out image is pasted onto the preview. To cancel the operation Tap [Cancel]. The cut out image is erased from the preview.
56 GB Making various prints (Creative Print) 2 Tap the desired message. The selected message in the selected color is pasted onto the preview. To cancel the operation Tap [Cancel]. The message is erased from the preview. 3 Adjust the size, position and angle of the message.
57 GB Advanced printing operations Setting up the printer (MENU) What you can do with the Menu The Menu allows you to change the printer settings, set up the screen, perform slide show, or delete images. To display the Menu screen, tap [Menu] below the image list or preview screen: Tap the Menu sub menu item and make the settings.
58 GB Changing the print preferences (Print Setting) The Print Setting screen allows you to change the print preferences including Auto Fine Print 2, border/borderless print, print finish (glossy/texture), date print, and color setting. 1 Tap [Print Setting] in the Menu screen (page 57) .
59 GB Advanced printing operations Items Settings Contents Borders Yes Prints an image with borders around the image. Note Depending on an image, its top and bottom edges or right and left edges may be cut and printed. No * Prints an image without blank space around the image.
60 GB Items Settings Color Setting Adjusts the color reproduction of the printer. Drag the adjustment slider of each color or tap [+] or [–] to set the level to a higher value (+1, +2) or a lower value (-1, -2). (*R: 0/G:0/B:0) R: Adjusts the red and blue elements.
61 GB Advanced printing operations Changing the printer preferences (Options) You can change the printer preferences and adjust the LCD screen contrast of the printer. 1 Tap [Options] in the Menu screen (page 57) . The Options window is displayed. 2 Tap the setting items you want to select.
62 GB Setting up the printer (MENU) Items Settings Display Contrast Drag the adjustment slider or tap [ b ] / [ B ] or anywhere on the bar to adjust the LCD display contrast level. The adjusted level holds effective until you change the level. 3 Tap [Back].
63 GB Advanced printing operations Viewing a slide show You can perform a slide show of the images saved in a “Memory Stick” or PC card. 1 Tap [Slide Show] in the Menu screen (page 57). The Slide Show screen is displayed. 2 In the Switch Time line, tap [Fast] to switch images quickly or [Slow] to switch them slowly.
64 GB Deleting images You can delete selected images in the “Memory Stick” or PC card. You can also format the “Memory Stick.” Notes • During deleting or formatting, do not turn off the power or remove the “Memory Stick” or PC card from the insertion slot.
65 GB Advanced printing operations 3 Tap the image that you want to delete. The selected image is displayed in yellow background with a trash icon. To delete multiple images at a time, repeat this step. To cancel deletion Tap [Exit]. 4 Tap [Execute] .
66 GB Printing from your computer Using your printer with Windows computers The supplied DPP-EX7 printer driver enables you to print an image stored on your computer with the Digital Photo Printer DPP-EX7. To print an image from the computer, you need commercially available printing application software.
67 GB Printing from your computer Installing the printer driver Install the printer driver contained on the supplied CD-ROM to your computer . 1 Make sure that the printer is not connected to the computer.
68 GB Using your printer with Windows computers The “Sony DPP-EX5/EX7 Setup” dialog box appears. 4 Click “Next” to start installation. Installation continues. When it is completed, the setup compete dialog box is displayed. 5 Click “Finish”.
69 GB Printing from your computer Continued To check the installation Open the “Printers and Faxes” (Windows XP Home Edition/XP Professional only) or “Printers” from the “Control Panel”. When the “Sony DPP-EX7” is displayed in the “Printers and Faxes” or “Printers” window, the DPP-EX7 has successfully installed.
70 GB Using your printer with Windows computers Uninstalling the software When the software becomes unnecessary, remove the software from your computer’s hard disk as follows: 1 Disconnect the USB cable from your printer and the computer.
71 GB Printing from your computer 1 Start the application software that you use for printing, and select the image to be printed. 2 Click “Page Setup” from the “File” menu of the application. The “Page Setup” dialog box appears. 3 Set the printer.
72 GB Using your printer with Windows computers 5 Click “Paper Type” tab and then set the paper according to the print paper size you would like to use for printing. Paper Type Select the paper size either from “Post card”, “3.5 x 5 inch” or “Small” according to the print paper size you use.
73 GB Printing from your computer 5 Click “Print” from the “File” menu of the application. The “Print” dialog box appears. 6 Set the print range and copies. Page Range In “Pages” text box, enter the page numbers to start and end printing.
74 GB 4 Click “Next”. The picture selection window is displayed. 5 Check the images that you want to print and then click “Next”. Please remove the checks for the images that you do not want to print. 6 Select “DPP-EX7” as the printer you use and then click “Printing Preferences”.
75 GB Printing from your computer To stop printing When a “printing” dialog box is on the screen Click the “Stop” button or the “Cancel” button.
76 GB Using your printer with Macintosh computers The supplied DPP-EX7 printer driver enables you to print an image stored on your computer with the Digital Photo Printer DPP-EX7. To print an image from the computer, you need commercially available printing application software.
77 GB Printing from your computer Using your printer with Macintosh computers Installing the printer driver When using Mac OS 8.6/9.0/9.1/9.2 1 Make sure that the printer is not connected to the computer. 2 Turn on and start your Macintosh. Note Be sure to close all running programs before installing the software.
78 GB Using your printer with Macintosh computers 8 Remove the supplied CD-ROM from the CD-ROM drive of your computer. Notes • If you cancel the installation midway, do the installation procedures from the step 4.
79 GB Printing from your computer 6 Click . Notes When you are using Mac OS X (v10.2), this dialog box will be not displayed. 7 Enter the name and password of the computer administrator, and then click “OK”. For the name and password, refer to the computer administrator.
80 GB Using your printer with Macintosh computers 10 Click “Install”. Installation starts. When it is completed, the dialog box to notify the successful installation is displayed. Note If the driver has been previously installed, the “Upgrade” is displayed instead of “Install”.
81 GB Printing from your computer Printing from an application software You can use an application software to print images stored in your computer with the Digital Photo Printer DPP-EX7. Notes • Before printing, make sure to connect the USB connectors of the printer and the computer.
82 GB Using your printer with Macintosh computers 4 Choose the print settings. Settings Select “Page Attributes”. Format for Select “DPP-EX7” from the drop-down list box. Paper Size Select either of the following paper size from the drop- down list box.
83 GB Printing from your computer 7 Click “Print”. Printing starts. To stop printing, click “Cancel”. Note If printing has already started and the print paper has already been loaded, do not cancel printing. Paper jam may occur. Please wait until the printing is completed.
84 GB Additional information Precautions On safety • Operate the printer on 120 V AC, 60 Hz (for the 120V area) or 220 to 240 V AC, 50/60 Hz (for the models for other areas) only. • Be careful not to set or drop any heavy objects on the power cord, or to damage the power cord in any way.
85 GB Additional information On moisture condensation If the printer is brought directly from a cold location to a warm location or placed in an extremely warm or humid room, moisture may condense inside the unit. In such cases the printer will probably not work properly and may even develop a fault if you persist in using it.
86 GB About the “Memory Stick” What is “Memory Stick”? “Memory Stick” is small, light- weighted, and next-generation IC storage media with a larger capacity than a floppy disc. You can use the “Memory Stick” to exchange data among “Memory Stick” compatible devices.
87 GB Additional information Types of “Memory Stick” that the printer can use With the printer, you can do the following operations for each type of “Memory Stick”: Read Write/Delete/ Format .
88 GB • Avoid removing the “Memory Stick” from the printer while the printer is reading or writing data. • Data may be damaged in such occasions: – “Memory Stick” is removed or the printer is turned off while the printer is reading or writing the “Memory Stick” data.
89 GB Additional information About the PC card The printer can read and write a PC card (PCMCIA ATA compatible type II flash memory cards with a power specification of 5V or 3.3/5V). By using a commercially available PC card adaptor, you can also use Smart Media and other types of compact flash memory cards.
90 GB An image in the image list is not properly displayed or printed. m If the image is displayed but can not be printed, the file used for printing is damaged. m If the mark shown on the right is displayed in the image list, the image is a JPEG file created with your computer, or the thumbnail data of the image is damaged.
91 GB Additional information m Depending on the type of digital still camera used, the aspect ratio of the recorded image differs, so the image may not be printed covering the entire printable area. m Depending on the type of digital still camera used, preview images may be displayed along with the primary images in the thumbnail list.
92 GB Troubleshooting Note If you cannot remove the jammed paper, contact your Sony dealer. Cleaning the inside of the printer If white lines or dots are printed on the pictures, use the supplied cleaning cartridge and paper to clean inside the printer.
93 GB Additional information 1 Open the cartridge compartment lid and remove the print cartridge (page 18). 2 Insert the supplied cleaning cartridge (white) into the printer and close the cartridge compartment lid. 3 Remove the paper tray from the printer.
94 GB Specifications Printing method Dye sublimation printing (Yellow/ Magenta/Cyan 3 pass) Resolution 403 (H) x 403 (V) dpi Image processing per dot 256 levels (8 bits for each Yellow/ Magenta/Cyan), approx. 16,770,000 colors Printing size Post Card (4 x 6 inch) size: 101.
95 GB Additional information Operating temperature 5 ˚C to 35 ˚C (41 ˚F to 95 ˚F) Dimensions Approx. 242 x 87 x 267 mm (w/h/d, excluding protruding parts) (9 5 / 8 x 3 1 / 2 x 10 5 / 8 inches) (363 mm (14 3 / 8 inches) of depth when the paper tray is installed.
96 GB Glossary Auto Fine Print 2 The function automatically corrects the picture quality so that an image may be printed in more vivid, clear and beautiful pictures. It is especially effective for a darker image with low contrast. The pictures are corrected to reproduce natural skin colors, vivid tree leaf green, or clear sky blue.
97 GB Additional information Index Symbols 3.5 x 5 inch size 17 A AC power cord 15 Adjusting the image position and size 32, 40 ALL/DPOF 28 Auto Fine Print 2 58, 96 B Beep 61 Border/Borderless print 5.
98 GB Printing All or DPOF images 28 an image 23 Calendar 41 Cards 38 From a Macintosh computer 81 From a Windows computer 70 Index prints 46 Multiple images 25 Split images 43 Sticker 44 Printing pac.
Sony Corporation Printed in Japan Printed on 70% recycled paper..
デバイスSony DPP-EX7の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Sony DPP-EX7をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSony DPP-EX7の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Sony DPP-EX7の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Sony DPP-EX7で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Sony DPP-EX7を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSony DPP-EX7の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Sony DPP-EX7に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSony DPP-EX7デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
