SonyメーカーFrd-ax30の使用説明書/サービス説明書
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Digital 4K Video Camera Recorder FDR- AX30/AX33/AXP33/AXP35 How to Use Before use Model Information Model Information [1] Parts and controls Parts and controls (front/top) [2] Parts and controls (LCD .
Power source preparations Attaching the battery pack [9] Charging the battery pack using the AC Adaptor [10] Charging the battery pack using your computer [11] Turning the power on [12] Using this pro.
Intelligent Auto [27] Decreasing the voice volume of the person recording the movie ( My Voice Canceling ) [28] Recording the selected subject clearly (Lock - on AF) [29] Playback Playing images using.
Using the projector for your computer or smartphone (models with the projector) [45] Playing images on a 4K TV Viewing images on a 4K TV [46] Enlarging a part of an XAVC S 4K movie on the screen during playback on TV (Trimming Playback) [47] Playing images on a high definition TV Connecting this product to a high definition TV [48] Enjoying 5.
Saving images on an external media device Notes on use of the external media [62] Saving images on an external media device [63] Saving the desired images in this product to the external media device .
Connecting to an Android smartphone or tablet [75] Connecting to an iPhone or iPad [76] Connecting to an NFC- enabled smartphone or tablet [77] Installing PlayMemories Mobile About the PlayMemories Mo.
Golf Shot [92] High Speed REC [93] Camera/Mic White Balance [94] Spot Meter/Fcs [95] Spot Meter [96] Spot Focus [97] Exposure [98] Focus [99] IRIS [100] Shutter Speed [101] AGC Limit [102] AE Shift [1.
My Voice Canceling [123] Blt- in Zoom Mic [124] Auto Wind NR [125] Audio Mode [126] Audio Rec Level [127] My Button [128] Focus Magnifier [129] Grid Line [130] Display Setting [131] Zebra [132] Peakin.
Edit Device Name [151] Disp MAC Address [152] SSID/PW Reset [153] Network Info Reset [154] Playback Function Event View [155] Edit/Copy Delete [156] Protect [157] Copy [158] Direct Copy [159] Setup Media Select (Models with the internal memory) [160] Media Info [161] Format [162] Empty (Models with the internal memory) [163] Repair Img.
Beep [177] Monitor Brightness [178] Auto Keystone ADJ (Models with the projector) [179] REC Lamp [180] Power ON w/monitor ( FDR- AX30 ) [181] Language Setting [182] 24p Mode (1080 50i - compatible dev.
Expected movie recording time and number of recordable photos for memory cards Notes on recording movies [199] Expected recording time of movies [200] Expected number of recordable photos [201] Bit - .
About care and storage of the lens [215] Using this product abroad Using this product abroad [216] Trademarks On trademarks [217] License Notes on the License [218] Zoom magnifications Zoom magnificat.
A rattling noise is heard when this product is shaken. [226] Intelligent Auto is canceled. [227] Batteries/power sources The power abruptly turns off. [228] The POWER/CHG (charge) lamp does not light while the battery pack is being charged. [229] The POWER/CHG (charge) lamp flashes while the battery pack is being charged.
Photos cannot be recorded. [246] The access lamp remains lit or flashing even if recording has stopped. [247] The imaging field looks different. [248] The actual recording time for movies is less than the expected recording time of the recording media.
The shooting screen during Multi Camera Control does not display smoothly. The connection is cut off. [271] The NFC connection does not work. [272] Editing movies/photos on this product Unable to edit. [273] A movie cannot be divided. [274] The demonstration movies cannot be deleted.
Warning messages Warning messages Warning Indicators [286] [1] How to Use Before use Model Information Model Information In this Help Guide, the differences in the specifications for each model are described together. If you find the description like “Models with .
For the following items, the descriptions are explained with the model name. Parts and controls Menu items Expected recording time of movies Expected number of recordable photos [2] How to Use Before use Parts and controls Parts and controls (front/top) 1 .
9 . Multi interface shoe For details on compatible accessories of the Multi interface shoe, visit the Sony website in your area, or consult your Sony dealer or local authorized Sony service facility. Operations with other manufacture’s accessories are not guaranteed.
4 . Projector lens (FDR - AXP33/AXP35) [4] How to Use Before use Parts and controls Parts and controls (side) 1 . Memory card access lamp While the lamp is lit or flashing, this product is reading or writing data. 2 . Memory card slot 3 . HDMI OUT jack 4 .
[5] How to Use Before use Parts and controls Parts and controls (back/bottom) 1 . Viewfinder ( FDR- AX33/AXP33/AXP35 ) This product is turned on when the viewfinder is pulled out. 2 . Viewfinder lens adjustment dial ( FDR- AX33/AXP33/AXP35 ) If the indications in the viewfinder appear blurred, adjust the viewfinder lens adjustment dial.
[6] How to Use Before use Screen indicators Screen indicators The following indicators appear when you change the settings. On the left side of the screen ( ) MENU button Self - timer recording [ Airp.
At the center of the screen ( ) Slideshow Set Warning Playback mode REC /STBY Recording mode AE/AF lock NFC Wi - Fi On the right side of the screen ( ) 60i Frame rate (30p/60p/50p/60i/50i/24p/25p), re.
Some indicators may not appear, depending on the model. [7] How to Use Before use Movie recording format Recording formats available with this product and their features This product supports XAVC S 4K, XAVC S HD and AVCHD. The image quality of XAVC S 4K is 4- times greater than the conventional high definition image quality.
Hint Bit- rate refers to the data amount recordable over a certain period of time. [8] How to Use Getting started Checking the supplied items Supplied items The numbers in ( ) indicate the supplied quantity.
Hint The USB connection support cable is designed for use with this product only. Use this cable when the Built - in USB Cable of this product is too short for connection. [9] How to Use Getting started Power source preparations Attaching the battery pack Attach the battery pack to this product.
Note You cannot use any InfoLITHIUM battery pack other than the V series to this product. You cannot use the NP - FV30 InfoLITHIUM battery pack with this product. In the default setting, the power turns off automatically if you leave this product without any operation for about 2 minutes, to save battery power ( Power Save ).
D: Align the mark on the DC plug Note Be aware of the following notes on using the AC Adaptor. Use a nearby wall outlet (wall socket) when using the AC Adaptor. Disconnect the AC Adaptor from the wall outlet (wall socket) immediately if any malfunction occurs while using this product.
The POWER/CHG (charge) lamp turns off when the battery pack is fully charged. Disconnect the Built - in USB Cable from the computer, and then store it in the pocket on the grip belt. If the Built - in USB Cable is not long enough for the connection, use the USB connection support cable.
To turn off the power Close the LCD monitor. You can also turn off this product by pressing (ON/STANDBY) button. If the viewfinder (models with the viewfinder) is pulled out, retract the viewfinder as shown in the illustration below.
Using this product supplying power from a wall outlet (wall socket) Supply power to this product using the AC Adaptor. 1 . Make the same connections as shown in “Charging the battery pack using the AC Adaptor” to use this product. Even if the battery pack is attached, it will not be discharged.
When you select - , the date and time setting operation is complete. Hint The date and time are recorded automatically and can be displayed only during playback. To display them, select - [ Setup ] - [ Playback Settings ] - [ Data Code ] - [ Date/Time].
1 . Close the LCD monitor. 2 . Pull out the viewfinder ( ) then adjust the angle you want ( ). 3 . Move your eye close to the viewfinder. If the indicators on the viewfinder appear blurred, adjust it using the viewfinder lens adjustment dial located on the side of the viewfinder.
A: Access lamp B: Insert the card with the notched edge in the direction as illustrated. Note To ensure stable operation of the memory card, it is recommended to format the memory card with this product before the first use. Formatting the memory card will erase all the data stored on it and the data will be irrecoverable.
Memory Stick PRO Duo media (*) Memory Stick PRO- HG Duo media (*) Memory Stick XC - HG Duo media (**) * Memory Stick PRO Duo media with a capacity up to 32 GB have been confirmed to operate properly with this product. ** Memory Stick PRO Duo media with a capacity up to 64 GB have been confirmed to operate properly with this product.
To stop recording, press START/STOP again. Note If you close the LCD monitor while recording movies, this product stops recording (only when the viewfinder is retracted, models with the Viewfinder). The maximum continuous recordable time of a movie is about 13 hours.
Shoot photos. 1 . Open the LCD monitor of this product to turn the power on. You can also turn on this product by pressing (ON/STANDBY) button or by pulling out the viewfinder (models with the viewfinder). 2 . Press the / (Shooting Mode) button to select the photo recording mode (models with the viewfinder).
[22] How to Use Recording Changing the brightness manually for recording Controlling the image settings manually with the MANUAL ring Use the functions assigned to the MANUAL button or MANUAL ring. 1 . Press the MANUAL button to switch to the manual operation mode.
You can register your desired functions to the MANUAL button or MANUAL ring. 1 . Press and hold the MANUAL button down for a few seconds. The [ Manual Ring Setting] screen is displayed. 2 . Rotate the MANUAL ring and select the item to be assigned. Select [ RESET ] to reset the items adjusted manually to the default settings.
Close view (Telephoto) Move the power zoom lever slightly for a slower zoom. Move it further for a faster zoom. A: Wide angle B: Telephoto Note Be sure to keep your finger on the power zoom lever. If you move your finger off the power zoom lever, the operation sound of the power zoom lever may also be recorded.
When an item of [Picture Effect] is selected. When [ File Format ] is set to [ XAVC S 4K ] and [ REC Mode ] is set to [ 100Mbps ]. When [ File Format ] is set to [ XAVC S 4K ] and [ Dual Video REC ] is set to [ On ].
2 . Point this product toward the subject and start recording. The icons that correspond to the conditions detected are displayed. About the detectable scenes Face detection: (Portrait), (Baby) Scene .
Note Set [ My Voice Canceling ] to [ Off ] if you want to record a movie without decreasing the voice volume of the person recording the movie. Depending on the recording condition, you cannot decrease the voice volume of the person recording the movie as expected.
You can search for recorded images by date and time of recording (Event View). 1 . Open the LCD monitor and press (View Images) to enter the playback mode. You can also operate by selecting (View Images) on the LCD monitor. 2 . Select / to move the desired event to the center ( ) and then select it ( ).
Buttons for playback operations : Volume / : Previous/Next : Delete / : Fast - reverse/fast - forward : Context / : Pause/Play : Stop : Play/stop slide show To start playing slide show, select PHOTO from in step 3.
1 . To the MENU screen 2 . Event name 3 . To the previous event 4 . To the movie/photo recording mode 5 . Highlight Movie Maker (*) * Highlight Movie Maker will be displayed when Movie format is set to AVCHD . It will not be displayed when an external media device is connected to this product.
9 . Movie 10 . Highlight Movie 11 . Photo Note Displayed icons may differ, depending on the model. Hint Reduced - size images which enable you to view many images at the same time on an index screen are called “thumbnails.
1 . Open the LCD monitor and press (View Images) to enter the playback mode. You can also operate by selecting (View Images) on the LCD monitor. The Event View screen is displayed. 2 . Display the desired event at the center of the Event View, and select [ Highlight ].
[ Selection Range ] You can change the date range (starting date/ending date) of the highlight movie to be created. [ Movie Length ] You can set the length of the highlight movie. [ Transition Effect ] You can set the effect of the transition between scenes in the highlight movie.
selects. There is a possibility that some of the highlight points you have set will not be used in the highlight movie. If the highlight movie cannot be played back due to corrupted background music file, select - [ Setup ] - [ Playback Settings ] - [ Empty Music ], then transfer the background music file to this product.
You can play movies created in the Highlight Movie Maker. 1 . Open the LCD monitor and press (View Images) to enter the playback mode. You can also operate by selecting (View Images) on the LCD monitor. 2 . Select at the top right corner of the screen - MP4 - .
The format of a movie to be played or edited can be changed on the Event View screen. 1 . Press (View Images) to enter the playback mode. 2 . Select the movie format you want to play from at the top right corner of the LCD monitor. An icon other than may be displayed depending on the [ File Format] setting and playback movie format setting.
2 . On the Event View screen, select , and then select the movie format you want to delete. An icon other than may be displayed depending on the [ File Format] setting and playback movie format setting. 3 . - [ Edit/Copy ] - [ Delete ]. 4 . Select [ Multiple Images ], and then select the type of image you want to delete.
Another icon may appear instead of depending on the [ File Format ] setting and the movie playback format. 3 . - [ Edit/Copy ] - [ Delete ]. 4 . Select [ All In Event].
A: Returns to the beginning of the selected movie B: Adjusts the dividing point with more precision Note A slight difference may occur from the point where you select and the actual dividing point, as this product selects the dividing point based on about half- second increments.
B: Adjusts the capturing point with more precision Note You cannot capture photos from a movie saved on a memory card. (models with the USB output only jack) Hint The recording date and time of captured photos are the same as the recording date and time of the movies.
[43] How to Use Playback Using the built - in projector Notes on using the projector (models with the projector) The LCD monitor turns off while an image is being projected. Be careful of the following operations or situations while using the projector.
This screen appears the first time you use the built - in projector after this product is turned on. 4 . Adjust the focus of the projected image using the PROJECTOR FOCUS lever. A: PROJECTOR FOCUS lever The projected image is larger when the distance between this product and the reflecting surface increase.
1 . Connect the PROJECTOR IN jack of this product to an HDMI output jack of the other device using the HDMI cable (supplied). 2 . Face the projector lens towards a surface, such as a wall, and then press PROJECTOR. 3 . Select [ Image from External Device ] on the LCD monitor.
If the terminal of the device connected is not compatible with the HDMI cable (supplied), use an HDMI plug adaptor (sold separately). For details, refer to the instruction manual supplied with the external media device.
Enlarging a part of an XAVC S 4K movie on the screen during playback on TV (Trimming Playback) You can enlarge a desired part of the image while a movie recorded in [ XAVC S 4K] format is being played back on TV. The enlarged part is played back in high definition image quality.
The size of the trimmed image can be adjusted with the (zoom in)/ (zoom out) buttons. You can also adjust the image size with the power zoom lever. Note Enlarged images cannot be played back on the LCD monitor of this product.
Playback image quality: High definition image quality HDMI Resolution : [ 2160p/1080p ] Playback image quality: 4K (You cannot view images on a high definition TV.
A: Built - in microphone Note The sound of XAVC S and MP4 movies are recorded in 2ch sound. The built - in speaker does not output 5.1ch surround sound even if you play back a movie recorded with 5.1ch surround sound on this product. To enjoy the 5.1ch surround sound of the movies recorded in 5.
This product is compatible with the Photo TV HD standard. Photo TV HD allows for highly- detailed, photo - like depiction of subtle textures and colors. By connecting Sony’s Photo TV HD - compatible devices using the HDMI cable(*), a whole new world of photos can be enjoyed in breathtaking HD quality.
1 . Switch the setting of this product according to the resolution of the connected 4K or high definition TV. - [ Setup ] - [ Connection ] - [ HDMI Resolution ] - desired setting.
When this product is connected to a TV that is not 4K or high definition When a movie recorded in XAVC S HD or AVCHD format is played back When only photos are played back The trimming playback frame may not appear if you touch the periphery of the playback screen.
XAVC S 4K How to save: Save images on external media or on your computer using the PlayMemories Home software. Saving format: XAVC S 4K XAVC S HD How to save: Save images on external media or on your computer using the PlayMemories Home software.
You can import movies and still images to your computer to use them in a variety of ways. PlayMemories Home is necessary to import XAVC S or AVCHD movies to your computer.
computer Installing the PlayMemories Home software on your computer enables you to make use of your recorded images. 1 . Access the following download page using an Internet browser on your computer to download the PlayMemories Home software. www.sony.
[59] How to Use Saving images with an external device Using the PlayMemories Home software Disconnecting this product from the computer Disconnect this product from the computer connected with the Built - in USB Cable. 1 . Click in the task tray, and then click .
[61] How to Use Saving images with an external device Using the PlayMemories Home software Creating a Blu - ray disc You can create a Blu - ray disc with an AVCHD movie previously imported to a computer. To create a Blu - ray disc, the “ BD Add - on Software ” must be installed.
AVCHD movies: Max. 3,999 The total of photos and MP4 movies: Max. 40,000 The number of scenes may be smaller depending on the type of images recorded. If this product does not recognize the external media device, try the following operations. Reconnect the USB Adaptor Cable to this product.
Movies and photos that are stored on the recording media, and that have not yet been saved on to an external media device can be saved on the connected media device at this time. This operation is available only when there are newly recorded images in this product.
3 . Select - [ Edit/Copy ] - [ Copy ], and then follow the on - screen instructions to save images. Hint If you want to copy images that have not yet been copied, select - [ Edit/Copy ] - [ Direct Copy ] while this product is connected to the external media device.
Hint You can also view images on a TV connected to this product. When an external media device is connected, will appear on the Event View screen. To play back the images saved on an external media device using your computer, select the drive that represents the external media device on the PlayMemories Home software, and then play movies.
You can copy images on this product onto a disc or video casette. Connect this product to a disc recorder with an AV cable (sold separately). Note Connect the AC Adaptor to this product, and then connect the AC Adaptor to a wall outlet (wall socket) .
[68] How to Use Using the Wi - Fi function What you can do with the Wi- Fi function What you can do with the Wi - Fi function Explains what you can do using the Wi - Fi function of this product.
Live Streaming Multi Camera Control Note The Wi- Fi function of this product cannot be used by connecting to a public wireless network. PlayMemories Mobile is not guaranteed to work on all smartphones and tablets.
You can operate this product using your smartphone or tablet as a wireless remote commander. 1 . Install PlayMemories Mobile on your smartphone. If PlayMemories Mobile is already installed in your smartphone, update the software to the latest version.
commander using the NFC function (NFC one -touch remote) You can operate this product using your NFC - enabled smartphone or tablet as a wireless remote commander. Note Make sure that your smartphone is not in sleep mode and the screen is unlocked in advance.
4 . Operate this product using your smartphone. Note The photo size stored on the smartphone is [ 2M ] except when the image size is [ S (VGA) ]. Movies are recorded on this product and are not stored on the smartphone. The operation methods and display screens for the application are subject to change without notice by future upgrades.
5 . Select the image you want to transfer, and add mark, and then select - . The SSID and a password are displayed on the LCD monitor of this product. This product is now ready to be connected from your smartphone.
Hint For the latest supported OS, refer to the download page of PlayMemories Mobile . [72] How to Use Using the Wi - Fi function Transferring images to a smartphone Transferring movies (MP4) and photos to your smartphone or tablet using the NFC function (NFC one - touch sharing) Transfer images to your NFC - enabled Android smartphone or tablet.
Hold this product and your smartphone together and keep them still for about 1 - 2 seconds until PlayMemories Mobile starts up on your smartphone. Make sure that (N mark) is displayed on the LCD monitor of this product. 5 . The images are transferred from this product to the smartphone.
[73] How to Use Using the Wi - Fi function Transferring images to a computer Send to Computer You can transfer and save movies and photos to your computer. 1 . Install the software on your computer. For Windows: PlayMemories Home http://www.sony.net/pm/ For Mac: Wireless Auto Import http://www.
[74] How to Use Using the Wi - Fi function Transferring images to a TV Playing images on a TV (View on TV) You can view images on your TV connected to the network by transferring images from this product without connecting this product and TV with a cable.
Shows how to connect this product to your Android smartphone or tablet. Display the SSID and password in advance by selecting [ Send to Smartphone ] or [ Ctrl with Smartphone ] on this product. 1 . Start up PlayMemories Mobile on the smartphone. 2 . Select the SSID displayed on this product.
Shows how to connect this product to your iPhone or iPad. Display the SSID and password in advance by selecting [ Send to Smartphone ] or [ Ctrl with Smartphone ] on this product. 1 . Open the settings menu. 2 . Select Wi- Fi. 3 . Select the SSID displayed on this product.
6 . Go back to Home and start up PlayMemories Mobile. [77] How to Use Using the Wi - Fi function Connecting a smartphone Connecting to an NFC -enabled smartphone or tablet You can easily connect this product to your NFC- enabled Android smartphone or tablet.
What you can do with the NFC connection Operations available when you touch this product to an NFC - enabled smartphone differs depending on the status of this product. When this product is in movie/photo recording mode [ Ctrl with Smartphone ] starts up.
[79] How to Use Using the Wi - Fi function Live Streaming About Live Streaming Live Streaming is a function to stream real- time video to a video sharing site such as USTREAM , and can be accomplished by using this product with a Wi - Fi router or smartphone capable of tethering.
Configure the network settings on this product and register the video sharing site account and SNS settings using the dedicated application “ PlayMemories Home ” installed on your computer, in advance. You can download “ PlayMemories Home” from the following support site.
Your personal information (information required when logging in to USTREAM , Twitter or Facebook ) is set in this product. Be sure to reset the settings of this product when you transfer or dispose of it. Hint USTREAM is a video sharing site through which you can stream and view videos with the Live Streaming function of this product.
Smile Shutter Hint You can record a movie that is Live Streaming into the memory of this product. The movie is recorded either in the internal memory (internal memory equipped model only) or the memory card based on the setting.
Continuous Live Streaming using this product is limited to about 13 hours. Restrictions of network connections In some countries, you cannot connect to Live Streaming sites.
product. 3 . Press the START/STOP button of this product. All devices are connected to this product will start recording. is displayed on the icons of this product and the cameras that are recording movies.
[ Flip ]: Sets whether to record images upside down. [ Drive Mode ]: Sets the continuous shooting method. [ Shooting Interval ]: Sets the interval of continuous shooting.
Hint The status of the connected camera is displayed on the LCD monitor of this product in real- time. You can operate zoom of the camera selected with , or icons displayed in (B) using the zoom lever of this product.
[85] How to Use Using the Wi - Fi function Controlling other cameras through this product Connecting this product to more than one camera with Multi Camera Control (Multi Connection) You can connect this product with other cameras via Wi - Fi . By connecting via Wi- Fi , you can control other cameras with this product.
[86] How to Use Using the Wi - Fi function Controlling other cameras through this product Editing images recorded with several cameras By importing images recorded with several cameras to a computer, you can edit PinP (Picture in Picture; an image with an inset window of another image) clips, etc.
Note Select to finish setting the menu or to return to the previous screen. To find a menu item quickly The [ Camera/Mic ], [ Wireless ] and [ Setup ] menus have sub - categories. Select the sub- category icon so that you can select your desired menu item.
numerals and symbols. 2 . Keyboard Each time you touch the key, the displayed character switches between the choices available. For example: If you want to enter “ abd ” Select [ abc ], touching it once to display “a” touch - select [ abc ], touching it twice to display “b” - select [ def ] touching it once to display “d.
[91] How to Use Menu operations Shooting Mode Smth Slw REC This product records approximately 3- second - long fast actions or motions as an approximately 12- second - long slow - motion movie. 1 . - [ Image Quality/Size ] - [ File Format ] - [ AVCHD ].
Divides 2 seconds of fast movement into frames which are then recorded as a movie and photos. You can view a series of movement when playing back, which is convenient in cases such as checking golf swing or tennis form. 1 . - [ Image Quality/Size ] - [ File Format ] - [ AVCHD ].
recommended that you record images under stable conditions (for example, using a tripod). Hint You can check your form using self- timer. Select [ ] / [ ] - [ On ], this product starts countdown of the timer after you press the START/STOP button.
10 seconds for better color balance adjustment. ( Outdoor ): The white balance is appropriately adjusted for the following recording conditions: Outdoors Night views, neon signs and fireworks Sunrise .
2 . Touch the subject which you want to adjust the exposure and focus of. To adjust the brightness and focus automatically, select [ Auto]. Note [ Exposure ] and [ Focus ] are automatically set to [ Manual ]. [96] How to Use Menu operations Camera/Mic Spot Meter Exposure can be adjusted and set for the selected subject automatically.
1 . - [ Camera/Mic ] - [ Manual Settings ] - [ Spot Focus]. 2 . Touch the subject which you want to adjust the focus. To adjust the focus automatically, select [ Auto]. Note [ Focus ] is automatically set to [ Manual ]. [98] How to Use Menu operations Camera/Mic Exposure You can fix the brightness of an image manually.
Descriptions of menu items Auto (default setting): The focus is adjusted automatically. Manual : appears. Adjust the focus using (nearby subject) or (distant subject). appears when the focus cannot be adjusted any closer, and appears when the focus cannot be adjusted farther away.
Adjust the iris by selecting to sharpen the whole image (increase the IRIS parameter), and to sharpen the subject with its background blurred (decrease the IRIS parameter). [101] How to Use Menu operations Camera/Mic Shutter Speed You can shoot images with the Shutter Speed priority mode.
When recording using [Smth Slw REC ], it changes to 1/215 - 1/10,000 seconds. When recording using [High Speed REC ], it changes to 1/120 - 1/10,000 seconds. When recording under fluorescent lamps, sodium lamps, mercury lamps, or LED light, horizontal bands may appear on the LCD monitor.
The exposure is adjusted automatically. On (Adjusted number and EV): Adjust the automatic exposure level using when the subject is white or the background is bright, and when the subject is dark or the light is dim. [104] How to Use Menu operations Camera/Mic White Balance Shift You can adjust the white balance according to your preference.
[106] How to Use Menu operations Camera/Mic Scene Selection You can record images effectively in various situations. 1 . - [ Camera/Mic ] - [ Camera Settings ] - [ Scene Selection] - desired setting. Descriptions of menu items ( Auto )(default setting): Adjusts image quality automatically.
( Portrait): Brings out the subject such as people or flowers while creating a soft background. ( Spotlight ): Prevents people’s faces from appearing excessively white when subjects are lit by strong light. ( Beach ): Takes the vivid blue of the ocean or a lake.
Shutter Speed Cinematone [107] How to Use Menu operations Camera/Mic Picture Effect Allows you to shoot more impressive images by selecting the desired effect. 1 . - [ Camera/Mic ] - [ Camera Settings ] - [ Picture Effect] - desired setting. Descriptions of menu items Off (default setting): Does not use the Picture Effect.
[108] How to Use Menu operations Camera/Mic Cinematone This product automatically adjusts the image quality of the movie to resemble the atmosphere of film camera images. 1 . - [ Camera/Mic ] - [ Camera Settings ] - [ Cinematone ] - desired setting. Descriptions of menu items Off (default setting): Does not use the Cinematone function.
A: Out B: In Black Fader ( ): Fades in/out with the black effect. Images recorded using the [ Black Fader ] effect may appear dark on the index screen. A: Out B: In Note When you press START/STOP , the setting is cleared. [110] How to Use Menu operations Camera/Mic Self- Timer Press PHOTO to start the count down.
[111] How to Use Menu operations Camera/Mic SteadyShot (Movie) This product has a balanced optical SteadyShot function that allows you to reduce the camera - shake when shooting with zooming, as well as when shooting with a wide- angle shot. 1 . - [ Camera/Mic ] - [ Camera Settings ] - [ SteadyShot ] - desired setting.
[113] How to Use Menu operations Camera/Mic Digital Zoom You can select the maximum zoom level. Note that the image quality decreases when you use the digital zoom. 1 . - [ Camera/Mic ] - [ Camera Settings ] - [ Digital Zoom] - desired setting. Descriptions of menu items Off (default setting): Digital zoom cannot be used.
You can assign one menu item you often use to the MANUAL ring. 1 . - [ Camera/Mic ] - [ Camera Settings ] - [ Manual Ring Setting] - desired setting. Menu items that you can set Zoom/ Focus / Exposure.
Off ( ): Does not detect faces. Note Faces may not be detected depending on recording conditions. Hint Recording conditions for better face detection performance are as follows. Shoot in a sufficiently bright place. The subject is not wearing glasses, a hat or mask.
Smile Sensitivity Sets the smile detection sensitivity for using the Smile Shutter function. 1 . - [ Camera/Mic ] - [ Face ] - [ Smile Sensitivity ] - desired setting. Descriptions of menu items Big Smile : Detects a big smile. Normal Smile (default setting): Detects a normal smile.
Particles (dust, pollen, etc.) floating close to the lens are accentuated by a flash, and they appear as white circular spots. To reduce this phenomenon, brighten the recording place and record the subject without a flash.
On ( ): Uses Red Eye Reduction to prevent redeye. Note The redeye reduction may not produce the desired effect due to individual differences and other conditions.
You can record a movie with vivid sound appropriate to the zoom position. 1 . - [ Camera/Mic ] - [ Microphone ] - [ Blt- in Zoom Mic] - desired setting. Descriptions of menu items Off (default setting): The microphone does not record sound following zooming in or out.
You can change the recording sound format. 1 . - [ Camera/Mic ] - [ Microphone ] - [ Audio Mode ] - desired setting. Descriptions of menu items 5.1ch Surround ( ) (default setting): Records sound in 5.1ch surround. 2ch Stereo ( ): Records sound in 2ch stereo.
When you are using a dedicated microphone that is connected with the Multi interface shoe, the recording level setting will be invalid, and you will not be able to adjust the recording level. After setting [ My Voice Canceling ] to [ On ], you cannot change the audio recording level anymore.
Descriptions of menu items Off (default setting): Does not magnify images. On : Magnify images. Note Even though the image displayed on this product has been magnified, the recorded image is not magnified. The image that is output to an external device is not magnified.
recording. 1 . - [ Camera/Mic ] - [ Shooting Assist ] - [ Display Setting] - desired setting. Descriptions of menu items Auto (default setting): Displays for about 3 seconds. The rec and zoom buttons on the LCD monitor are displayed. On : Always displays.
With a subject that exceeds a brightness level of 100 IRE, the image may become overexposed. Hint The zebra pattern will not be recorded with the image. [133] How to Use Menu operations Camera/Mic Peaking You can display an image on the LCD monitor with its outlines enhanced with colors.
1 . - [ Camera/Mic ] - [ Shooting Assist ] - [ Audio Level Display ] - desired setting. Descriptions of menu items On (default setting): Displays audio level meter. Off : Does not display the audio level meter. [135] How to Use Menu operations Image Quality/Size REC Mode You can select your desired image quality for AVCHD movies.
1080 50i - compatible device Hint Types of media that images can be saved on will depend on the image quality selected. 60p Quality (*)/50p Quality (**)/ Highest Quality : Memory card, External media,.
This is an ordinary setting for recording AVCHD movies. 60p (*)/ 50p (**): You can record movies with a data volume twice that of 60i (*) or 50i (**)/ 30p (*) or 25p (**) per unit time.
When [ File Format ] is set to [ XAVC S HD ] and [ Frame Rate ] is set to 60p (1080 60i- compatible device)/ 50p (1080 50i -compatible device). During [Live Streaming] During [Multi Camera Control ] The following functions cannot be used when [ Dual Video REC] is set to [ On ].
shoot differs, depending on the image size selected. 1 . - [ Image Quality/Size ] - [ Image Size ] - desired setting. The image size is set according to the format selected as [ File Format]. L (20.6M) (*) L (15.4M) (*) M (10.3M) M (7.7M) (*) S (2.1M) S (VGA) (*) * Cannot be selected in movie recording mode.
[142] How to Use Menu operations Wireless Live Streaming You can live stream videos being shot with this product to a video sharing site such as USTREAM through a Wi - Fi router or smartphone capable of tethering.
[145] How to Use Menu operations Wireless View on TV You can view images on your TV that is compatible with the network function by transferring images from this product without connecting this product and TV with a cable. Operations may be required on your TV before playing depending on the TV you use.
1 . - [ Wireless ] - [ Setting ] - [ Multi Camera Ctrl Set ] - desired setting. Descriptions of menu items Single Connection (default setting): Operates one camera. Multi Connection : Operates multiple cameras. [148] How to Use Menu operations Wireless Vid REC during strm.
2 . Press the WPS button on the access point you want to register. Note [ WPS Push ] requires that the security of the access point be WPA or WPA2 and that the WPS push button method is supported. If the security of your access point is set to WEP or your access point does not support the WPS push button method, register the access point manually.
Access points without the icon do not require a password to be entered. Other setting items Depending on the status or the setting method of your access point, there may be more setting items. WPS PIN : Displays the PIN to enter to the connected device.
Hint For input method, see “How to use the keyboard.” [152] How to Use Menu operations Wireless Disp MAC Address Display the MAC address of this product.
1 . - [ Wireless ] - [ Setting ] - [ Network Info Reset ]. Note After resetting the connection information, you must set the smartphone or the access point again. When performing Live Streaming, you have to re - configure the settings with “ PlayMemories Home ”.
All In Event : You can delete all images in the selected date at one time. Select the date you want to delete using / , and then select . [157] How to Use Menu operations Edit/Copy Protect Protect movies and photos to avoid deleting them by mistake. will be displayed on the protected images.
You can copy images stored on the recording media of this product. The original copy of the image will not be deleted after the copy operation has been completed. After you select [ Copy ], a display asking you to select the source and the destination for the images to be copied appears.
You can perform this operation when this product is connected to an external device. [160] How to Use Menu operations Setup Media Select (Models with the internal memory) You can select your desired medium for recording, playback and editing. 1 . - [ Setup ] - [ Media Settings ] - [ Media Select] - desired recording medium.
Format Formatting deletes all the movies and photos to recover recordable free space. 1 . - [ Setup ] - [ Media Settings ] - [ Format ] - desired recording medium, and select . Note Connect this product to a wall outlet (wall socket) using the supplied AC Adaptor for this operation.
To avoid the loss of important images, they should be saved on a computer or other devices before performing [ Empty ]. Disconnect all cables except the AC Adaptor. Do not disconnect the AC Adaptor during the operation. If you stop performing [ Empty ] while [ Executing.
[166] How to Use Menu operations Setup Data Code During playback, this product displays the information recorded automatically at the time of recording. You can check the following information. 1 . - [ Setup ] - [ Playback Settings ] - [ Data Code ] - desired setting.
Gain Brightness Exposure Flash Note The data code is displayed on the TV screen if you connect this product to a TV. Depending on the recording media condition, [ - - - - - - ] may appear. [167] How to Use Menu operations Setup Volume You can adjust the volume of playback sound.
to a computer. 1 . - [ Setup ] - [ Playback Settings ] - [ Download Music]. [170] How to Use Menu operations Setup Empty Music (Models with the USB IN/OUT jacks) You can delete all music files stored on this product. 1 . - [ Setup ] - [ Playback Settings ] - [ Empty Music ].
A: Images recorded in 16:9 (wide) mode B: Images recorded in 4:3 mode [172] How to Use Menu operations Setup HDMI Resolution Select the output image resolution when connecting this product to a TV with the HDMI cable. 1 . - [ Setup ] - [ Connection ] - [ HDMI Resolution ] - desired setting.
1 . - [ Setup ] - [ Connection ] - [ CTRL FOR HDMI] - desired setting. Descriptions of menu items On (default setting): Operates this product using the TV’s Remote Commander.
Note When this product is connected to an external device in the [ MTP ] mode, image files will be displayed with the recorded date, however, some information included in the image files cannot be displayed on the connected device. To import images from this product to your computer, use the PlayMemories Home software.
Off : Cancels the melody. [178] How to Use Menu operations Setup Monitor Brightness You can adjust the brightness of the LCD monitor. 1 . - [ Setup ] - [ General Settings ] - [ Monitor Brightness ] - desired setting. Descriptions of menu items Normal (default setting): Normal setting (normal brightness).
Depending on angle to project at, vertical keystone distortion may not be corrected well. [180] How to Use Menu operations Setup REC Lamp You can make the camera recording lamp on the front of this product not to turn on. 1 . - [ Setup ] - [ General Settings ] - [ REC Lamp ] - desired setting.
You can select the language to be used on the LCD monitor. 1 . - [ Setup ] - [ General Settings ] - [ Language Setting] - desired language. [183] How to Use Menu operations Setup 24p Mode (1080 50i -compatible device) You can record 24p movies with changing the signal format.
Use this function if the buttons on the touch panel does not work correctly. 1 . - [ Setup ] - [ General Settings ] - [ Calibration ]. 2 . Touch “×” displayed on the LCD monitor with the corner of memory card or the like 3 times. Note If you did not press the right spot, try the calibration again.
1 . - [ Setup ] - [ General Settings ] - [ Power Save ]. Descriptions of menu items Standard (default setting): The backlight of the LCD monitor turns dark automatically if you do not attempt to operate this product for more than about 1 minute.
Event View mode set, a demonstration movie starts playing. 1 . - [ Setup ] - [ General Settings ] - [ Demo Mode ] - desired setting. Descriptions of menu items On (default setting): Make the settings for playback of the demonstration movie. Off : The demonstration does not appear.
Descriptions of menu items Date & Time Format : You can select the order of year, month and day displayed. Daylight Savings/Summer Time : Sets the summertime. The clock is set to move the time forward 1 hour. Date & Time : You can set the clock.
NP - FV70 (supplied): 555 min NP - FV100 : 930 min Hint The charging times shown in the table above are measured when charging this product at a temperature of 25 ˚C (77 °F). It is recommended that you charge the battery in a temperature range of 10 ˚C to 30 ˚C (50 °F to 86 °F).
viewfinder) Hint Each recording time is measured with the following settings. When [ File Format ] is set to [ XAVC S 4K ], [ REC Mode ] is set to [ 60Mbps ] and [ Frame Rate ] is set to [ 30p ] [.
Notes on recording movies Read the following precautions regarding movie recording. Note The recordable time may vary depending on the recording and subject conditions and [ REC Mode ]. You can record movies of a maximum of 9,999 scenes in XAVC S format or 3,999 scenes in AVCHD format.
24p (*): [ Dual Video REC ] is set to [ On ]: 120 min (120 min) [ Dual Video REC ] is set to [ Off ]: 125 min (125 min) XAVC S HD : 60p (*)/ 50p (**): [ Dual Video REC ] is set to [ Off ]: 150 min (15.
[198] How to Use Charging time/recording time of movies/number of recordable photos Expected movie recording time and number of recordable photos for the internal memory Expected number of recordable photos (models with the internal memory) The expected number of images you can save on the internal memory is shown as follows.
The expected recording time of movies when saving on a memory card is shown as follows. 16 GB 60p Quality (*)/ 50p Quality (**): [ Dual Video REC ] is set to [ Off ]: 75 min (75 min) Highest Quality :.
When [ REC Mode] is set to [ 100Mbps ]. [ Dual Video REC ] is set to [ On ]: 75 min (75 min) [ Dual Video REC ] is set to [ Off ]: 75 min (75 min) When [ REC Mode ] is set to [ 60Mbps ].
AVCHD : 60p Quality (*)/ 50p Quality (**): [ Dual Video REC ] is set to [ Off ]: 610 min (610 min) Highest Quality : [ Dual Video REC ] is set to [ On ]: 630 min (630 min) [ Dual Video REC ] is set to.
64 GB: 9200 images When recording 15.4 M size of images (4:3) 16 GB: 3050 images 32 GB: 6100 images 64 GB: 12000 images Note When using a Sony memory card. The number of recordable photos of memory card shown is for the maximum image size of this product.
Approx. 50 Mbps 1,920 × 1,080 pixels/60p(*), 1,920 × 1,080 pixels/50p(**), 1,920 × 1,080 pixels/30p(*), 1,920 × 1,080 pixels/24p(*) or 1,920 × 1,080 pixels/25p(**), 16:9 AVCHD: PS: Max. 28 Mbps 1,920 x 1,080 pixels/60p(*) or 1,920 × 1,080 pixels/50p(**), AVC HD 28 M (PS), 16:9 FX: Max.
[204] How to Use Additional information Precautions About the AVCHD format What is the AVCHD format ? The AVCHD format is a high definition digital video camera format used to record a high definition (HD) signal using efficient data compression coding technology.
slot. Doing so may cause a malfunction. Do not use or keep the memory card in the following locations: Places subject to extremely high temperature, such as a car parked outside in the sun Places unde.
Movies saved on Memory Stick XC - HG Duo media or SDXC memory cards cannot be imported to or played back on computers or AV devices not supporting the exFAT(*) file system by connecting this product to these devices with the USB cable. Confirm in advance that the connecting equipment is supporting the exFAT system.
Battery pack performance decreases when the ambient temperature is 10 ˚C (50 °F) or below, and the length of time you can use the battery pack becomes shorter.
On use and care On recording Before starting to record, test the recording function to make sure the image and sound are recorded without any problems. Compensation for the contents of recordings cannot be provided, even if recording or playback is not possible due to a malfunction of this product, recording media, etc.
Do not hold this product by the following parts, and also do not hold this product by the jack covers. A: LCD monitor B: Built - in USB Cable C: Viewfinder (models with the viewfinder) D: Shoe cover E: Battery pack Do not aim this product at the sun. Doing so might cause this product to malfunction.
Do not damage the cable such as by placing anything heavy on it. Do not use a deformed or damaged battery pack. Keep metal contacts clean. If the battery electrolytic liquid has leaked: Consult your local authorized Sony service facility. Wash off any liquid that may have contacted your skin.
down. When you are recording movies with an external flash (sold separately) connected to the Multi interface shoe, turn off the power of the external flash to prevent charging noise from being recorded. When an external microphone (sold separately) is connected, it takes precedence over the built - in microphone.
We recommend using genuine Sony accessories. Genuine Sony accessories may not be available in some countries/regions. [210] How to Use Additional information Handling of this product On moisture condensation If this product is brought directly from a cold place to a warm place, moisture may condense inside this product.
[212] How to Use Additional information Handling of this product Note on disposal/transfer of the memory card Even if you [ Delete ] data in the memory card or [ Format ] the memory card on this product or a computer, you may not delete data from the memory card completely.
Leaving this product in contact with rubber or vinyl objects for a long period of time [215] How to Use Additional information Maintenance About care and storage of the lens Wipe the surface of the le.
you can view recorded movies on a TV at the same high definition image quality (HD) as they were recorded with this product. To view images at the same high definition image quality (HD) as they were .
AVCHD, AVCHD logotype, AVCHD Progressive and AVCHD Progressive logotype are trademarks of Panasonic Corporation and Sony Corporation. XAVC and are registered trademarks of Sony Corporation.
[218] How to Use Additional information License Notes on the License THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON - COMMERCIAL USE OF A CONSUMER TO (i) ENCO.
When recording a movie with SteadyShot set to [ Active ] 4K : 15 times HD : 20 times When recording a movie or photo with SteadyShot set to [ Standard ] or [ Off ] 10 times When [ Digital Zoom] is set.
If you select [ Initialize ], all settings, including the clock setting, are reset. 4 . Contact your Sony dealer or local authorized Sony service facility. Note You may need to initialize or change the current internal memory (Models with the internal memory) of this product depending on the problem.
While Intelligent Auto is active, some menu settings related to image quality will be changed automatically. The following menu items return to the default settings when you switch between movie recording, photo recording and playback modes. [ Fader ] [ Self -Timer ] [225] Troubleshooting Troubleshooting Overall operations This product gets warm.
[ Shutter Speed ] [ AGC Limit ] [ AE Shift ] [ White Balance Shift ] [ Low Lux ] [ Scene Selection ] [ Picture Effect ] [ Cinematone ] [ SteadyShot ] [ Auto Back Light ] [ Face Detection ] [228] Troubleshooting Troubleshooting Batteries/power sources The power abruptly turns off.
When the battery is being charged using the Built - in USB Cable, disconnect the Built - in USB Cable and connect it again. If the temperature of the battery pack is too high or too low, you may not be able to charge it. Attach the charged battery pack to this product correctly.
[234] Troubleshooting Troubleshooting Monitor The buttons do not appear on the LCD monitor. Touch the LCD monitor lightly. [235] Troubleshooting Troubleshooting Monitor The buttons on the touch panel do not work correctly or do not work at all. Adjust the touch panel ([ Calibration ]).
In the default setting, the backlight of the LCD monitor turns off automatically if you do not attempt to operate this product for more than about 1 minute ([ Power Save ]). [239] Troubleshooting Troubleshooting Viewfinder The image in the viewfinder is not clear (models with the viewfinder).
The maximum number of images that you can delete on the index screen at one time is 100. You cannot delete the protected images. [243] Troubleshooting Troubleshooting Memory card The data file name is not indicated correctly or flashes. The file is damaged.
[246] Troubleshooting Troubleshooting Recording Photos cannot be recorded. You cannot record photos together with: [ Smth Slw REC ] [ Golf Shot ] [ High Speed REC ] [ Fader ] When [ File Format] is set to [ XAVC S 4K ] and [ Dual Video REC ] is set to [ On ], you cannot shoot photos while recording a movie in movie recording mode.
Depending on the recording conditions, the time available for recording may be shorter, for example when recording a fast moving object, etc. [250] Troubleshooting Troubleshooting Recording This product stops recording. If you keep applying vibration on this product, recording may stop.
Set [ SteadyShot ] to [ Active ] or [ Standard ], or set [ SteadyShot ] to [ On ]. Even if [ SteadyShot ] is set to [ Active ] or [ Standard ], or [ SteadyShot ] is set to [ On ], this product may not be able to compensate for excessive vibrations. [254] Troubleshooting Troubleshooting Recording Images cannot be recorded or played back correctly.
You cannot set [ Monitor Brightness ] when: The LCD monitor is closed on this product with the LCD monitor facing out. The power is supplied from the AC Adaptor. [258] Troubleshooting Troubleshooting Recording Sound is not recorded correctly. If you connect or disconnect an external microphone, etc.
Rate ] to the same value (30p or 24p) you set when recording. If not, you cannot play the movie, and a thumbnail does not appear on the LCD monitor (1080 60i - compatible device). [261] Troubleshooting Troubleshooting Playback Photos cannot be played back.
playback. Turn up the volume. If you turn the volume down to the minimum level by adjusting in [ Audio Rec Level ], the sound of movies cannot be recorded.
Depending on the wireless access point setting, [ WPS Push ] may not be available. Confirm the password and SSID of the wireless access point to set [ Access point settings ]. [268] Troubleshooting Troubleshooting Wi - Fi [Ctrl with Smartphone], [Send to Smartphone], [Send to Computer] or [View on TV] terminates prematurely.
[271] Troubleshooting Troubleshooting Wi - Fi The shooting screen during Multi Camera Control does not display smoothly. The connection is cut off. Depending on the signal conditions, communication between the camera and this product may not work correctly.
The following movies cannot be divided. Movies that are too short XAVC S 4K and XAVC S HD movies MP4 movies Release the protection, and then divide. [275] Troubleshooting Troubleshooting Editing movies/photos on this product The demonstration movies cannot be deleted.
[278] Troubleshooting Troubleshooting Playback on a TV The image appears distorted on the 4:3 TV. This happens when viewing an image on a 4:3 TV. Set [ TV Type ] correctly and play back the image. [279] Troubleshooting Troubleshooting Playback on a TV Black bands appear at the top and bottom of the LCD monitor of the 4:3 TV.
PlayMemories Home does not work correctly. Quit PlayMemories Home and restart your computer. [283] Troubleshooting Troubleshooting Connecting to a computer This product is not recognized by the computer. Disconnect all USB devices from the USB jack of your computer except the keyboard, mouse, and this product.
Connect the DC plug of the AC Adaptor to the DC IN jack of this product firmly. C:06: The battery pack temperature is high. Change the battery pack or place it in a cool place. C:13: / C:32: Remove the power source. Reconnect it and operate this product again.
The image data base file may be damaged. Check the data base file by selecting - [ Setup ] - [ Media Settings ] - [ Repair Img. DB F. ] - the recording medium. The external device is damaged. (Warning indicators pertaining to external device formatting) The external device is damaged.
streaming from this product is performed. Set the channel again. Cannot stream. Please verify the date & time setting of the device. Set the date and time again on this product. Could not find connectable access point. Access point has been found but is not connected.
An error occurred during reading or writing the internal memory of this product. This may occur when you keep applying shock to this product. Movies recorded on other devices may not be played back. The Image Database File is damaged. Do you want to create a new file ? HD movie management information is damaged.
Buffer overflow. Writing to the media was not completed in time. You have performed recording and erasing operations repeatedly, or a memory card that has been formatted by other device is used. Copy and take data backup to other device (such as a computer), and then format the memory card on this product.
Unable to access external media. Use the external media device in stable condition (the environment such as no vibration and room temperature, etc.). Make sure that the power source of the external media device is connected. Others Maximum number of images already selected.
デバイスSony Frd-ax30の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Sony Frd-ax30をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSony Frd-ax30の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Sony Frd-ax30の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Sony Frd-ax30で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Sony Frd-ax30を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSony Frd-ax30の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Sony Frd-ax30に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSony Frd-ax30デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。