TANDBERGメーカーCompassの使用説明書/サービス説明書
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User Manual Sof tware ve rsion F4 D13865-0 1 This document is not to be repr oduced in who le or in part withou t permission in w riting from:.
TANDBERG CO MPASS M XP / UTILIT Y MXP ii Trademarks and Copyright All rights reserv ed. This do cument contains inform ation that is proprietar y to TANDBERG .
iii Environmental Issues TANDBERG visu al comm unication produc ts significan tly reduce the ne ed for travel and t hereby help reduce vario us types of pollution. TAND BERG recomm ends the use of low energy peripherals, suc h as EnergyStar ™ m onitors.
TANDBERG CO MPASS M XP / UTILIT Y MXP iv Operator Safety Summary For your protect ion, please read thes e safety instruct ions com pletely before opera ting the equipment and k eep this m anual for future ref erence. T he information in this s umm ary is intended for operators.
v Contact us If you have an y questions, comm ents or suggesti ons, please see t he Online Su pport serv ice at www.tandberg.n et . It is also poss ible to send a fax or mail to the attention of : Product and Sales Support TANDBERG P.
TANDBERG CO MPASS M XP / UTILIT Y MXP vi Table of Contents 1 Introduction .................................................... .............................. .............................. ............... 1 1.1 At a Glance ............................
vii 4.1.8 Screen Settin gs ............................ .............................. .............................. ................ 66 4.1.9 Software Optio ns ....................................................... ............................. ...
TANDBERG CO MPASS M XP / UTILIT Y MXP viii.
1 Introduction 1 1 Introduction The T ANDBERG Compass MX P provides essen tial video feat ures for f ace to face communication in public ar eas with the qual ity and reliabilit y found in all TAND BERG equipment.
TANDBERG CO MPASS M XP / UTILIT Y MXP 2 NE W H.460, ITU Standard ized fir ewall traversal, sup port NE W High securit y network authentica tion (802.1x) The T ANDBERG videoconf erencing system can also be us ed purely as an audio-bridge ( with an ISDN connection).
1 Introduction 3 1.1 At a Glance Camera The cam era is an integrated part of the unit and is centrall y placed just above the monitor. On the Uti lity MXP it is possible to close the cam era (for privacy) by sliding across a door. Monitor The Digital LCD displa y s the f ar-end videoconferenc ing site in a ddition to the menu.
TANDBERG CO MPASS M XP / UTILIT Y MXP 4 far end. The po wer output of the lam p can be varied upon insta llation (or b y service personn el thereafter), and can be adj usted from zero to full power. Remote Control The remote control is onl y delivered with the T ANDBERG Utility MXP.
1 Introduction 5 1.2 Menu Structure The menu struc ture is divided in thre e. The Kiosk Menu, which is available for a ll users when Kiosk mode is act ivated, the Main Menu, which co ntains al l functionalit y of the system and the Administrator Men u that contai ns all the settin gs of the s ystem.
TANDBERG CO MPASS M XP / UTILIT Y MXP 6 The Main Menu and Adminis trator Settings are only access ible when Kiosk Menu is deactivate d. Select Control P anel and A dministrator Setti ngs from the Main Menu. Mak ing changes to the Administrator Sett ings will chang e the behavior of the system .
1 Introduction 7 Figure 1-4. Admin istrator Setti ngs menu. Note that the s ystem f eatures and menu sett ings m ay vary depending on n etwork s election and software pack age.
TANDBERG CO MPASS M XP / UTILIT Y MXP 8 2 Inst allation Precautions: Never install com m unication wiring during a l ightning storm . Never install jac ks for c ommunication cables in wet loc ations unless the jac k is specificall y designed for wet locat ions.
2 Installation 9 2.1 Unpacking The T ANDBERG Compass MX P and Utilit y MXP consist of the following item s: Videoconfer encing system with built-in cam era, handset and l amp Remote Contro l (.
TANDBERG CO MPASS M XP / UTILIT Y MXP 10 2.2 Connecting Cables 1. Power cable Connect the po wer cable from the wallplate t o the power suppl y. Note: The connect ion of main electrical sup ply to the wallplate is desc ribed in the Installation Sheet.
2 Installation 11 2.3 Monitor Configuration Power on Switch the s ystem on b y connecting the po wer cable from the wallplate to t he integrated po wer supply. After the s ystem has performed a self -test routine, the m ain menu will be displa yed on the monitor of the Ut ility MXP (units are shipped with Kiosk Mode OFF).
TANDBERG CO MPASS M XP / UTILIT Y MXP 12 2.4 System Configuration The Com pass MXP and Uti lity MXP have defau lt settings f rom the fac tory enabling initial use.
2 Installation 13 3. System Nam e / Intern ational System Nam e Enter a nam e in the System Name field using the num ber keys on the rem ote control, in the sam e way as with a m obile or cellular phon e. Hold down th e # key for one second to switch back and forth from numbers to alpha character s.
TANDBERG CO MPASS M XP / UTILIT Y MXP 14 2. ISDN config uration Set the Network type to the desired network . Specify the settings f or the selected network in the re levant m enu.
3 General Use 15 3 General Use Wake up the system W hen the system is not in use, it is i n standb y mode and the sc reen is black . W ake up the system by picking up the handset. An incom ing call or pr essing an y key on the Com pass MXP will a lso wake up the s ystem.
TANDBERG CO MPASS M XP / UTILIT Y MXP 16 3.1 The Welcome Screen (Normal Mode) W hen the system is switched o n, the norm al welcome s creen will be disp layed. The welcom e screen presents t he menu and displa y s your main cam era image in the background (m ain camera is s ystem default).
3 General Use 17 3.2 The Welcome Screen (Kiosk Mode) W hen the system is switched o n and Kiosk Mode is ON and Show Menu is O N the welcome screen will be dis played. The welcome sc reen presents the m enu and displa ys your m ain camera image in the back ground.
TANDBERG CO MPASS M XP / UTILIT Y MXP 18 Figure 3-3. Lan guage selec tion menu..
3 General Use 19 3.3 Using the Remote Control The Utility MXP is only controlled b y the handset a nd from the far end. The s ystem is not designed to be contr olled b y a remote control accessible to th e user. The rem ote control is o nly for s y stem setup and maint enance b y authorized personnel.
TANDBERG CO MPASS M XP / UTILIT Y MXP 20 12. Selfv iew displa ys your outgoing v ideo. Press Selfview ag ain to tur n selfview off . 13. U se the Phone Bo ok to store and r ecall video contacts f or easy pla cement of calls, see Phon e Book . 14. U se the red End Cal l key to end the current call.
3 General Use 21 3.3.1 Navigation Arrow keys and O K Navigate in the m enu with the arro w keys on th e remote contro l. The orange selector on sc reen shows the selecte d item. Press OK to select. Cancel key In the m ain menu, pressing Cance l (X) will hide the m enu.
TANDBERG CO MPASS M XP / UTILIT Y MXP 22 3.3.2 Number and Letter keys W hen accessing an input field w here letters are re quired, the s ystem automatically goes to letter mode. W riting letters work s like on a m obile phone. Press the ke y that corresponds to your desired letter.
3 General Use 23 3.4 On-screen Indicators The system has a number of icon s signaling diff erent sett ings: Microph one Off This indicator is sho wn when the micr ophone is turned of f. Press the Mic off button again to turn the micr ophone back on, see Mic Off for details.
TANDBERG CO MPASS M XP / UTILIT Y MXP 24 3.5 Using the Kiosk Menu Figure 3-5. Kios k Menu. Press the left / rig ht buttons on the C ompas s MXP to highlight the ap propriate icon , then press the central button t o confirm selection.
3 General Use 25 3.6 Using the Language Menu Figure 3-6. Lan guage selec tion menu. The language sel ection m enu is an optional m enu, an d is only active if La nguage Menu is O N in the Kiosk Settings. Press the left / rig ht buttons on the C ompas s MXP to highlight the ap propriate icon , then press the center button to confirm selection.
TANDBERG CO MPASS M XP / UTILIT Y MXP 26 3.7 Place a Call Autodial = ON If Autodial is act ivated on ei ther the Utilit y MXP or Com pass MXP then a call can be pl aced by simpl y lifting the h andset from the cradle. The u nit will then aut omaticall y call through the list of names held in e ither the Local or Gl obal phone b ook.
3 General Use 27 3.8 Receive a Call How to answer an incoming call w ith A uto Answer = ON If Auto Answer is activated then it is not necessar y to lift the hands et, the call will automaticall y be answered and connected to the built in m icrophone and sp eaker, see Auto Answer f or details.
TANDBERG CO MPASS M XP / UTILIT Y MXP 28 3.9 End Call Figure 3-9. Endin g a call. How to end an Auto Dial call If Auto Dial is act ivated on eith er the Com pass MXP or Util ity MXP then rep lacin.
3 General Use 29 3.10 Using the Handset The handset has d ifferent functions depending on th e setup of th e unit, and de pending on if th e unit is outside or inside a call.
TANDBERG CO MPASS M XP / UTILIT Y MXP 30 subsequent liftin g of the handset will switch betw een speak er mode and h andset m ode, and replacing the han dset will not end th e call Alternative Compa s.
3 General Use 31 3.11 Standby The s y s tem will au tomaticall y go to Standb y mode when it is no t in use. In standb y m ode, the screen and LED l amp are b lack.
TANDBERG CO MPASS M XP / UTILIT Y MXP 32 3.12 Phone Book - My Contacts The Phone Book My Conta cts is a list of c ontacts that c an be stored loca lly on the s ystem. W ithin the norm al operating m ode (outside of Kiosk Mode) the list is k nown as M y Contacts, and within Kiosk Mode it is r epresented on ly as a list on the Make a Ca ll screen.
3 General Use 33 3.12.1 A dd Ne w Contact The Add Ne w Contact function is a vailable fr om M y Contacts . It is recomm ended to add ne w contacts rem otely using the IP a ddress and th e web-interface or telnet. To perform the following using the rem ote contr ol the Kiosk Mode mus t first be deactivated.
TANDBERG CO MPASS M XP / UTILIT Y MXP 34 3.12.2 Edit Contact The Edit Contact f unction is avai lable from My Contacts . It is recomm ended to add ne w contacts rem otely using the IP a ddress and th e web-interface or telnet. To perform the following using the rem ote contr ol the Kiosk Mode mus t first be deactivated.
3 General Use 35 3.12.3 Delete Contact The Delete Contact f unctio n is available fr om M y Contacts . It is recomm ended to add ne w contacts rem otely using the IP a ddress and th e web-interface or telnet. To perform the following using the rem ote contr ol the Kiosk Mode mus t first be deactivated.
TANDBERG CO MPASS M XP / UTILIT Y MXP 36 3.12.4 Copy Contact to My Contacts It is recomm ended to add ne w contacts rem otely using the IP a ddress and th e web-interface or telnet. To perform the following using the rem ote contr ol the Kiosk Mode mus t first be deactivated.
3 General Use 37 3.13 Camera Control The cam era on the TANDBERG Com pass MX P and Utilit y MXP is fixed and ca nnot be contro lled by the user. T he focus is pre-adj usted from the factor y to suit a norm al fac e to face call. No user adjustm ent is possible.
TANDBERG CO MPASS M XP / UTILIT Y MXP 38 3.14 Dual Stream (DuoVideoTF/H.239) Dual Stream is standard on the Utility MXP an d Com pass MXP. H.239 is the ne w IT U standard defining how to s end two vi deo sources s imultaneousl y.
3 General Use 39 3.15 Control Panel The cont rol panel is only av ailable when Kiosk Mode is de activated. Figure 3-14. Con trol Panel menu The Cont rol Panel contain s the features: Diagnostics .
TANDBERG CO MPASS M XP / UTILIT Y MXP 40 3.16 Diagnostics The diagno stics panel is on ly available w hen Kiosk M ode is deactivated. Diagnostics allo ws testing of individual s y s tem components a nd displa ys the current s ystem settings. Figure 3-15.
3 General Use 41 3.16.1 System Information Select System Information to v iew system numbers , line status, software version, hardware seria l number and other us eful inf orm ation. Press arrow ke y up and down to scr oll in the S ystem Information list.
TANDBERG CO MPASS M XP / UTILIT Y MXP 42 3.16.2 Channel Status Comprehensive i nformation abo ut the call progr ess is availabl e through the Cha nnel Status window. This window indicates th e various stages each B-cha nnel goes thro ugh whils t establishing a con nection.
3 General Use 43 3.16.3 Call Status Comprehensive i nformation abo ut the call is av ailable thr ough the Call Sta tus windo w. The menu has two colum ns, one for tr ansm itted and one for received audio/video/d ata inform ation.
TANDBERG CO MPASS M XP / UTILIT Y MXP 44 3.16.4 System Selftest The s y s tem perf orms a check to determ ine internal hard ware integrit y. System Self test is useful when you want t o check if your network c onnection is ac tive.
3 General Use 45 3.16.5 View A dmin istrator Settings This window d isplays all the s ystem settings. Use the arrow k ey on the rem ote control to scr oll through the list. T he adminis trator settings ava ilable will var y within the MXP s ystem range depending on s ystem and what software opt ions installed.
TANDBERG CO MPASS M XP / UTILIT Y MXP 46 Interlaced Video Quality Main Camera PC Docum ent Camera VCR AUX VNC Split Screen Default Call Set tings Call T ype Network Bandwidth Restrict (56k ) Auto H320.
3 General Use 47 MultiSite Picture Mode Picture Control Focus W hite balance Brightness Video Name Main Cam AUX Doc Cam VCR PC VGA VNC Network T ype ISDN-BRIPRILeas ed E1T 1Enternal H331 ISDN Switch T.
TANDBERG CO MPASS M XP / UTILIT Y MXP 48 RS449/V.35 Com patible IP Settings IP assignm ent IP address IP subnet m ask Gateway Ethernet Speed H.323 Settings E.
3 General Use 49 3.16.6 IP Address Conflict Check The s y s tem will g ive a warning if there is an IP co nflict. T he user ma y initiate this check by selecting IP Address Conflic t Check.
TANDBERG CO MPASS M XP / UTILIT Y MXP 50 3.16.7 Warnings If any warnings r egistered b y the system it will be d ispla yed in the W arnings menu. Open a warning in the list to get m ore information about the warning.
3 General Use 51 There is som ething wrong with the Leased E1/T1 line (Blue a larm). Please ch eck your network connecti on. (192) There is som ething wrong with the Leased E1/T1 line (Yellow al arm ). Please check your network connecti on. (193) H323 gatekeeper warnings Could not register to the gatek eeper.
TANDBERG CO MPASS M XP / UTILIT Y MXP 52 3.16.8 Text Chat W hile in an ISDN or IP call to an other s y s tem supporting Tex t Chat (T.140), se lect T ext Chat from the Control Pane l. Enter tex t in the displayed win dow. How to use Text Chat: 1. Choose Text Ch at from the Control Panel to o pen the T ext Chat window.
3 General Use 53 3.16.9 A dmini strator Settings Administrator Sett ings contains t he configurat ion of the whole system . It is recomm ended to password protec t Administrator S ettings to pre vent occas ional users to m ake changes to the system . See Administrator Sett ings for further de tails.
TANDBERG CO MPASS M XP / UTILIT Y MXP 54 3.16.10 Restart The restart is on ly availab le when Kiosk M ode is deactivat ed. Restart the s ystem by press ing the Restart butto n. You are pr ompted with a dialog box sa ying: Do you want to restar t the system ? Press O K to restart, press Cance l (X) to abort.
3 General Use 55 3.16.11 User Guide The user guide is only available when Kio sk Mode is dea ctivated. The on screen user guide tak es you through a quick step-b y-step introductio n to videoconferenc ing. It gives the user basic sk ills in how to use t he s y stem .
TANDBERG CO MPASS M XP / UTILIT Y MXP 56 4 Administrator Settings The administrato r settings are on ly available w hen Kiosk M ode is deact ivated. Figure 4-1. Admin istrator setti ngs menu. Administrator Sett ings contain all the settings of the system .
4 Administrator S ettings 57 4.1 General Settings The general set tings are o nly available w hen Kiosk M ode is deactivated. W hen installing the system , go through the Gener al Settings m enu to ensure that you have the right settings f or your s y s tem , see System Configuration.
TANDBERG CO MPASS M XP / UTILIT Y MXP 58 4.1.1 Language The s y s tem s upports 16 dif ferent languages f or its on-sc reen menus; English, G erm an, French, Norwegian, Swed ish, Italian, S panish, Portuguese , Russ ian, Finnish, Chines e Sim plified, Chinese Traditional, Japan ese, Korean, T hai and Arabic.
4 Administrator S ettings 59 4.1.2 System Name System Name ident ifies t he system: On the welcom e page. During an MCU co nference call. W hen using the Web-interf ace. W hen the codec is acting a s an SNMP Agent . Towards a DHCP server.
TANDBERG CO MPASS M XP / UTILIT Y MXP 60 4.1.3 International Name If the System Name contains Asia n and non-Lati n character tex t input, the Interna tional Nam e using Latin char acters only, mus t be specified as well. This is in order to m ak e other systems understand the s ystem name.
4 Administrator S ettings 61 4.1.4 A uto Ans w er The auto ans wer setting decides whether an incom ing call is put through aut omaticall y or manuall y.
TANDBERG CO MPASS M XP / UTILIT Y MXP 62 4.1.5 Phone Book Settings Corporate Direct ory On The Corporate Direc tory is availab le in the m enu. Off The Corporate Director y is hidden fr om the m enu and is una vailable for users . IP address Enter the IP address of the managem ent system that provides the Phone Book.
4 Administrator S ettings 63 4.1.6 External Services Settings External Servic es On W hen set to On External S ervices are availabl e. Off W hen set to Off External Services ar e unavaila ble. IP address Enter the IP address of the service provider f or External S ervices.
TANDBERG CO MPASS M XP / UTILIT Y MXP 64 4.1.7 Permissions Permiss ions contains settin gs for incom ing telephone Calls, Far End C ontrol, Rem ote Software Upgrade and Fa llback to Telepho ny. Access Code An access code w ill help you control the use of the system .
4 Administrator S ettings 65 Fallback to T elephony W hen dialing a number and the s ystem fails to place a video ca ll to the num ber dialed, the system will attempt to place a te lephone call if Fallback to T elephony is enabled. On Enables fallbac k from video calls to telephone cal ls.
TANDBERG CO MPASS M XP / UTILIT Y MXP 66 4.1.8 Screen Settings Auto Layout On If Auto Layout is O n the system will change la youts autom atically dependi ng on the number of participants in a c all and if you have a d ual video stre am or not. Please refer to La yout for more inform ation.
4 Administrator S ettings 67 Figure 4-3. Exam ple of Picture in Picture. Figure 4-4. Exam ple of 1+1 Side-by-Side v iew (wide sc reen). Figure 4-5. Exam ple of 1+2 Picture outside P icture (wi de screen). Figure 4-6. Exam ple of 1+3 Picture outside P icture (wi de screen).
TANDBERG CO MPASS M XP / UTILIT Y MXP 68 Note that the follo wing m enu settings do not ap ply for all T ANDBERG MXP s ystem s. Please refer to the actua l menu page o n your system . VGA Mo nitor Format To fully leverage your wide sc reen displa y, activate the Native 16: 9 form at by setting the VGA Monitor Form at to W ide.
4 Administrator S ettings 69 Auto VGA output form at will be optim ized dependant of the video sourc e format, refresh and of the EDID inf ormation available .
TANDBERG CO MPASS M XP / UTILIT Y MXP 70 Figure 4-10. PC Presentati on shown in W ide (stretched) mod e..
4 Administrator S ettings 71 4.1.9 Software Options In order to activate additional band width, you need to enter a ban dwidth ke y. A restart of the system is required after entering a new option and/or bandwidt h ke y s . If the k ey is invalid, the original ke y will be used.
TANDBERG CO MPASS M XP / UTILIT Y MXP 72 4.1.10 Date and Time Settings NTP IP This is the NTP tim e server addres s from which the system can get updated tim e inform ation. See IP Services f or m ore details. Auto The NT P IP address is set autom atically.
4 Administrator S ettings 73 4.1.11 Max Call Length This feature will a utomatica lly end both incom ing and o utgoing calls when the call tim e exceeds the specified Max Call Length. Max Ca ll Length c an have the f ollowing values: 0- 999 (minutes), where 0 m eans off.
TANDBERG CO MPASS M XP / UTILIT Y MXP 74 4.2 Menu Settings The menu sett ings are on ly available w hen Kiosk M ode is deactivated. Figure 4-11. Me nu settings menu.
4 Administrator S ettings 75 4.2.1 Input Editor Language W hen the Input Editor Lang uage is set to Ch inese, Kor ean or Japanese t he user will be ab le to enter Chinese / Korean / Ja panese characters into an i nput field like the System Name or Phone Book, using the r emote con trol.
TANDBERG CO MPASS M XP / UTILIT Y MXP 76 4.2.2 Menu Timeout In Call Main menu appears on the bottom line of the sc reen. S et Menu Tim eout In Call to On if you want the menu to tim e out autom atically when you are in a c all. On The menu will time out autom atically after 15 secon ds if there is no activit y on the remote c ontrol.
4 Administrator S ettings 77 4.2.3 Balloon Help It is possible to ena ble / dis able the balloo n help window. On Choose On if you want help text windows to appear.
TANDBERG CO MPASS M XP / UTILIT Y MXP 78 4.2.4 A dministr ator Pass w ord It is recomm ended to put a n Administrator P assword on the system. T he Administrator Pass word can be maxim um 5 digits lo ng. The Adm inistrator Password d ialog box w ill pop up when you choose Adm inistrator Settings from the Contro l Panel.
4 Administrator S ettings 79 4.2.5 Kiosk Mode Settings Kiosk Mod e In Kiosk Mode the s ystem is set to a sim plified state where it c an be control led with j ust the four arrow ke ys and OK.
TANDBERG CO MPASS M XP / UTILIT Y MXP 80 In a call, the s ystem will displa y Far End video in full screen. If Max Call Lengt h is set to a valu e and the s y stem is in a call, the system will display a warning when it is 5 m inutes, 1 m inute and 10 seconds left of the call.
4 Administrator S ettings 81 Kiosk Mod e - Auto Dial* On The s y s tem will autom aticall y dial to the first c ontact in the Phone Book when he handset is lifted. If this contact is bus y, the s ystem will call the seco nd num ber in the Phone Book and so on.
TANDBERG CO MPASS M XP / UTILIT Y MXP 82 4.2.6 Startup Welcome M enu The W elcome Menu contains the Main Menu, S ystem Status , your System Name and dial in numbers . On The W elcome Menu is sho wn when the s ystem wak es up from s tandby mode. Off The W elcome Menu is not sho wn when the s y stem wak es up from standby mode.
4 Administrator S ettings 83 On W elcome text is displa yed on the welcom e menu. Off W elco me text is not displa yed on the welcom e menu. Welcome Text You can change the welco me text to an y text you lik e, instead of the defau lt text. Rem ember that Display W elcome Tex t must be On to be abl e to edit the welcome text.
TANDBERG CO MPASS M XP / UTILIT Y MXP 84 4.2.7 Icons The following ind icator icons may be set to on or off: Mic Off Volume Off On Air Encryption Bad Network Telephone See On-scr een Indicators for deta ils.
4 Administrator S ettings 85 4.3 Presentation Settings The presentation settings are onl y available w hen Kiosk M ode is deactivate d. Figure 4-14. Prese ntation settings menu.
TANDBERG CO MPASS M XP / UTILIT Y MXP 86 4.3.1 Presentation Start If your system has Dual Stream capabilities, you can sho w two video stream s at the sam e time (see also Dual S tream ). Pres entation Start is Auto by default. This m eans that you will start Dual Stream (a sec ond video stream ) autom atically when starting a presentatio n.
4 Administrator S ettings 87 4.3.2 H.239 H.239 supports transm ission of two video stre ams . It combines elements of Duo Video and People+Content. If H.239 is disabled you wil l still be able t o start TANDBERG D ual Video Stream* Enabled Enables H.239 Disabled Disables H.
TANDBERG CO MPASS M XP / UTILIT Y MXP 88 4.3.3 Startup Video Source The Startup Vide o Source i s the video sourc e on displa y when the s ystem wakes up f rom standby m ode.
4 Administrator S ettings 89 4.3.4 Presentation Source The Presentatio n Source is c onnected to the Prese ntation button on the rem ote. Pressing the Presentation butto n will put the Presentation Source on disp lay. Presentati on Sour ce is PC by default*.
TANDBERG CO MPASS M XP / UTILIT Y MXP 90 4.3.5 Snapshot Source W hen you take a Snapshot , you get a snapsho t of the Snapshot Source. Curren t is the def ault Snapshot Sourc e. This m eans that you tak e a snapshot of the video source t hat is cur rently active.
4 Administrator S ettings 91 4.3.6 A uto-Displa y Snapshot Select Auto to autom aticall y display a rece ived snapshot. Tur n Auto-Displa y Snapshot Manu al if you wish not to h ave them displayed on the screen when the y are sent or rece ived. The snapshots will b e sent and received, but not displa yed.
TANDBERG CO MPASS M XP / UTILIT Y MXP 92 4.3.7 PIP A ppearance A Picture in Pict ure (PIP) is a sm aller picture p laced in one of the corners of the s creen. The PIP enables you to see an extr a picture in your video conferenc e. Auto PIP Au to means that P icture In Pictur e will appear autom atically when it is suita ble.
4 Administrator S ettings 93 4.3.8 PIP Placing PIP Placing lets you decide where t he PIP sha ll appear. You can of course m ove the PIP wit h the Layout button on t he remote an ytime. Top Righ t PIP is placed in the Top Right corner. Bottom Right PIP is placed in the Bottom Right corner.
TANDBERG CO MPASS M XP / UTILIT Y MXP 94 4.3.9 VNC Settings VNC Settings is neces sar y when using a VNC presentation. See chapter PC Soft Presenter and VNC for m ore information on ho w to use VNC. Address The IP-address of the PC with the VNC s oftware inst alled.
4 Administrator S ettings 95 4.4 Call Quality The call qualit y setting is on ly available w hen Kiosk Mo de is deactivated. Figure 4-15. Ca ll quality menu.
TANDBERG CO MPASS M XP / UTILIT Y MXP 96 4.4.1 Video Algorithm The s y s tem will au tomaticall y select the best video algorithm based on the video source and the capabilities of the remote system . Use this m enu to disable v ideo algorithm s in case you have interoperabilit y issues calling other systems .
4 Administrator S ettings 97 4.4.2 A udio A lgo rithm The s y s tem will au tomaticall y select the best a udio algorithm based on the cal l rate and the capabilities of the remote system .
TANDBERG CO MPASS M XP / UTILIT Y MXP 98 4.4.3 Natural Video Choosing Natura l Video will ena ble 60 fields* per s econd true in terlaced picture f or high m otion video. The use of Natural Vide o requires the H. 263+ and H. 263++ video pr otocols. Natura l video will be disabled in H.
4 Administrator S ettings 99 4.4.4 Max Upstream Rate (kbps) The Max Upstream Rate (kbps) def ines the desire d maxim um transm itted call rate. This is to be able to limit the ou tgoing band width whilst k eeping the m aximum incom ing bandwidth, especia lly useful for hom e offices with different upstream and downs tream rates , typically ADSL.
TANDBERG CO MPASS M XP / UTILIT Y MXP 100 4.4.5 Video Quality The diff erent video sources nee d differ ent Video Quality Settings. Main Cam era, VCR, AUX and Split Screen ha ve Motion as default. PC, Docum ent Cam era and VNC ha ve Sharpness as default.
4 Administrator S ettings 101 Sharpness*: Improved qual ity of detailed im ages and graph ics, lower f rame rate, ideal for en hancing qua lity at lower bandwidths.
TANDBERG CO MPASS M XP / UTILIT Y MXP 102 Native P AL: 4CIF (704 x 576 p ixels), Di gital Clarity 448p (576 x 448) iCIF (352 x 576 p ixels), Nat ural Video CIF (352 x 288 pixe ls) .
4 Administrator S ettings 103 4.4.6 Default Call Settings The s y s tem will use t he Default Ca ll Settings when mak ing a call. In addition to the Call T ype, Net, Bandwidth and Restric t (56k), y ou also f ind settings for H.320 Auto bandwidth an d H.
TANDBERG CO MPASS M XP / UTILIT Y MXP 104 Select SIP to ens ure that th e call is set up as an SIP call. Bandwid th Bandwidth deci des the qualit y of the video pictur e. W hen set to Auto the system will establish a con nection usin g a proper bandwidth for the call, t ypically 384kbps for ISDN calls and 768k bps for IP calls.
4 Administrator S ettings 105 Place this type of c all by: Set Network to IS DN Set Bandwidth to 128 kbps A field for the 2nd number pops u p in Call Setti ngs. Enter the second number in the Ca ll Settings f ield. For 128 k bps calls that use b onding, ignore the secon d number f ield and just enter o ne number to be dialed.
TANDBERG CO MPASS M XP / UTILIT Y MXP 106 4.5 Audio The audio sett ing is only av ailable when Kiosk Mode is deactiv ated. Figure 4-16. Audi o settings menu .
4 Administrator S ettings 107 4.5.1 Headset Level Settings Headset mic It is possible to adj ust the headset m icrophone input level acc ording to the sens itivity of the used headset. The on-sc reen audio le vel indicator will make it eas ier to set the corr ect input level settings.
TANDBERG CO MPASS M XP / UTILIT Y MXP 108 4.5.2 A lert T ones and Volume Video Call Alert Tone and T elephone Alert To ne To help distingu ish betwee n incoming video c alls and ordinary telephone calls, it is recomm ended to use diff erent ringing tones for video calls an d telephone ca lls.
4 Administrator S ettings 109 4.6 Video The v ideo setting is only av ailable when Kiosk M ode is deactivated. Figure 4-18. V ideo settings menu . Video contains th e settings: MCU Status Line .
TANDBERG CO MPASS M XP / UTILIT Y MXP 110 4.6.1 MCU Status Line On The MCU / DuoV ideo indic ator will be displa yed and provide inform ation about the conference. Off The MCU / DuoV ideo indic ator will not be disp layed. Auto The MCU / DuoV ideo indic ator will be displa yed for a fe w seconds and the n timed out.
4 Administrator S ettings 111 4.6.2 Web Snapshots The s y s tem is abl e to gener ate JPEG snapshots and provide them to the world outside by request (as ‘ http ge t ’ or via f tp). See Appendix 6 f or descr iptions of the possible s napshot files.
TANDBERG CO MPASS M XP / UTILIT Y MXP 112 4.6.3 Video Name As a default, the video inputs are gi ven the nam es Main Cam , PC, Doc Cam , VCR, AUX or VNC, dependent on what video sourc es are availab le on your s ystem. The video nam es cannot exceed eight characters .
4 Administrator S ettings 113 4.7 Security The securit y setting is onl y available wh en Kiosk Mod e is deactivated. Figure 4-19. Secur ity menu. Security contain s the setting s: Encryption .
TANDBERG CO MPASS M XP / UTILIT Y MXP 114 4.7.1 Encryption (Countr y specific) Auto T he system will tr y to set up calls us ing encr yption. Point to point cal ls: If the fa r end system supports encryption (AES or DES), th e call will be encr ypted.
4 Administrator S ettings 115 4.7.2 Encryption Mode Auto The s y s tem will tr y to use the m ost secur e encryption - AES, dependent o n the capabilities of the other sites . For sites that d o not support AE S encryption, DE S encryption will be tried.
TANDBERG CO MPASS M XP / UTILIT Y MXP 116 4.7.3 Pass w ords Administrator Pass word, IP Acc ess Password, Streaming Pass word, VNC Pass word, Access Code and Rem ote Software Upgra de pass word are duplicate d from their respect ive m enus. Using the Securi ty menu gives you a quick way to change al l passwords of the system .
4 Administrator S ettings 117 4.8 Network The netw ork setting is onl y available wh en Kiosk Mo de is deactivated. Figure 4-20. Netw ork settings men u.
TANDBERG CO MPASS M XP / UTILIT Y MXP 118 4.8.1 ISDN-BRI Settings To make sure you r system w ill work properly usin g ISDN-BRI, ma ke the follo wing sett ings: 1.
4 Administrator S ettings 119 A dvance d ISDN Settings Sub address Using a sub address enabl es you to connect up to eight ISDN term inals to th e sam e ISDN telephone num ber and line. T he term inals are addressed b y using different sub address es.
TANDBERG CO MPASS M XP / UTILIT Y MXP 120 4.8.2 L A N Settings LAN Settings con tain: IP Settings H.323 Settings SIP Settings W ireless LAN Settings SNMP Settings IP Services Quality of Ser vice IEEE 802.
4 Administrator S ettings 121 4.8.2.1 IP Sett i ngs Remem ber to restart the s ystem after m aking changes to IP Settings. T his can be done b y selecting the “ Save a nd Res tart ” at the bottom of the IP setting m enu. Changes in IP Set tings menu will not ha ve any eff ect until the system is restarted.
TANDBERG CO MPASS M XP / UTILIT Y MXP 122 Ethernet Speed Auto T he codec will auto-detect t he speed/duplex o n the LA N. 10/Half The codec will co nnect to the L AN using 10Mbps s peed/Ha lf Duplex. 10/Full 10 Mbps speed/Fu ll Duplex . 100/Half 100 Mbps speed/ Half Duplex .
4 Administrator S ettings 123 DNS Settings DNS Server 1-5 DNS Server defin es the network addresses f or DNS servers. Up to 5 addresses may be specified. If the ne twork address es are unkno wn, please contact your adm inistrator or Internet Service Provider .
TANDBERG CO MPASS M XP / UTILIT Y MXP 124 4.8.2.2 H.323 Se ttings E.164 alias This is the E.164 a ddress of the system . The E.164 addres s is equivalent to a telephone n umber, sometim es combined with ac cess codes. Va lid characters are 0-9,* and #.
4 Administrator S ettings 125 Gatekeeper Settings Gatekeeper Discov ery Auto The system will autom aticall y try to register on an y available gatek eeper. If a gatekeeper resp onds to the request sent fr om the code c within 30 secon ds this specific gatek eeper will be us ed.
TANDBERG CO MPASS M XP / UTILIT Y MXP 126 CallManager Settings CallManager IP This is the Cal lManager IP-addres s that is used if you specif y H.323 Call Setu p: CallManager.
4 Administrator S ettings 127 A dvance d H.323 Settings The Advanced H.3 23 Settings onl y have an eff ect if they are su pported b y your IP infr astructure. NAT NAT, Network Address Tr anslation, is used when a PC and a videoconfer encing s ystem are connected to a rou ter with NAT support.
TANDBERG CO MPASS M XP / UTILIT Y MXP 128 H.323 Ports Static W hen selecting static H.32 3 ports for T CP connections the p orts 5555 to 55 65 will be used f or Q.931 and H.245 r espectivel y. Dynamic The s ystem will allocate w hich ports to use when open ing a TCP co nnection.
4 Administrator S ettings 129 4.8.2.3 SIP Sett i ngs Mode On Sett ing the SIP m ode to on will enab le the s y stem for incom ing and outgoing SIP calls. Off Setting the SIP m ode to off will disable incom ing and outgoing SIP ca lls from the system .
TANDBERG CO MPASS M XP / UTILIT Y MXP 130 Server Address The Server Addr ess is the manuall y configured addres s for the outbound prox y and registr ar. It is possible to use a fully qualified dom ain nam e, or an IP address . The defau lt port is 5060 f or TCP and UDP, but an other one can be provided.
4 Administrator S ettings 131 RFC 2190 RTP P ayload Form at for H.263 Video Streams RFC 2429 RTP P ayload Form at for the 1998 Vers ion of ITU-T Rec. H.263 V ideo (H.263+) Draft-ietf- avt-rfc2429-bis-05.tx t - Draft f or advanced video signa ling including resolution, m pi, annexes and cus tom form ats.
TANDBERG CO MPASS M XP / UTILIT Y MXP 132 4.8.2.4 Wireless LAN Settings SSID (Service Set Identification ) Example “ W LANNETW ORK ” . Defines a local networ k id fo r this wire less region. It mus t be the same for all end points and the access point.
4 Administrator S ettings 133 Use Key: Sel ect which of th e ke y s sho wn below you want to use. Key 1- 4 The 64-bit ke ys can consist of a leading star ( *) and 5 charac ters. The 128-bit k ey can consist of a leading star (*) and 13 characters . Start with a * an d then the text.
TANDBERG CO MPASS M XP / UTILIT Y MXP 134 4.8.2.5 SN M P Settings SNMP Settings SNMP Trap Host i dentifies the I P-address of the SNMP m anager. SNMP (Sim ple Network Management Prot ocol, SNMP Ver 1) is used for m onitoring an d configuring of different entities in a network .
4 Administrator S ettings 135 4.8.2.6 IP Services NTP IP This is the NTP tim e server addres s from which the system can get updated tim e inform ation. This is a requirem ent for proper o peration if H.23 5 authentication is implem ented. The Network Time Protocol (NTP) is used to s ynchronize the t ime of the system to a ref erence time server.
TANDBERG CO MPASS M XP / UTILIT Y MXP 136 4.8.2.7 Quality of Service QoS Type Off No QoS is used. Diffserv Diff serv QoS method is use d. Please see bel ow for details.
4 Administrator S ettings 137 Auto will provide th e followi ng priorit y: Audio 4 Diffserv Video Used to define which priority Aud io, Video, Data a nd Signaling p ackets should have in an IP network. T he priority ranges from 0 to 63 for each t ype of pack ets.
TANDBERG CO MPASS M XP / UTILIT Y MXP 138 4.8.2.8 IEEE 802 . 1x 802.1X The s y s tem m ay be connected t o an IEEE 802.1x L AN network . Supported 802. 1x protocols are EAP-MD5, EA P-PEAP and EA P-TTLS. T he 802.1x authent ication are enab led b y setting 802.
4 Administrator S ettings 139 4.8.3 Net w ork Profiles This menu cons ists of 7 network profiles; a prefix c an be added for e ach profile. If you add a prefix to a prof ile, this prefix will a utomaticall y be added in front of the num ber being dialed.
TANDBERG CO MPASS M XP / UTILIT Y MXP 140 4.8.4 Restore Default Settings Restore Def ault Settings will restore all adm inistrator settings. No te that this will not aff ect your Call Director y information, Net work T ype, Line Setup num bers or your SPID numbers.
TANDBERG CO MPASS M XP / UTILIT Y MXP 141 5 Interf aces This chapter descr ibes details on t he available co nnectors on the bac k of the system. Video Audio Network Figure 5-1.
TANDBERG CO MPASS M XP / UTILIT Y MXP 142 5.1.1 Video 1 Video Input 1 VGA/DVI-I (DVI = Digital Video I nterface, I = I ntegrated D igital & Analog) i nput supporting resolut ions SVG A (800x600), XGA ( 1024x7 68) and SXGA ( 1280x1024 ), analog or digital .
5 Interfaces 143 Supported DVI c ables: TANDBERG su pports DVI- D Single-Link , DVI-A and DVI-I S ingle-Link f ormat cables. DVI-D cables tra nsm it digital T.M.D.S. signals, DV I-A cables trans mit analog VG A signals and DVI-I cables can transm it either digital or analog s ignals.
TANDBERG CO MPASS M XP / UTILIT Y MXP 144 5.1.2 A udio All audio inputs are active by def ault. For fur ther information, ref er to chapter Au dio . Headset 1 headset connector, 2.
5 Interfaces 145 5.1.3 Net w ork Ethernet: 1 x Ethernet (RJ -45 Jack ) LAN interface (10/100 Mb) up to 768k bps To connect the s ystem to a LAN, use the Eth ernet cable pro vided by TAND BERG (or a standard Ethernet cable).
TANDBERG CO MPASS M XP / UTILIT Y MXP 146 6 Appendices Appendices: Appendix 1: Tec hnical Specif ication Appendix 2: Ba ndwidth Info rmation Appendix 3: En vironmental c onsiderations .
6 Appendices 147 Appendix 1 Technical Speci fication UNIT DELIVER ED COMPLET E WITH: Wireless remote c ontrol, built-in ca m era, microphone , speakers, cable s, 12.1" LCD scre en, robust cabinet, LED light source LCD SCREEN Wide view angle screen XGA resolution Auto or manual brigh tness Display Area ( mm ) 245.
TANDBERG CO MPASS M XP / UTILIT Y MXP 148 NATIVE PC RESOLU TIONS: XGA (102 4 x 768 pixe ls) SVGA (800 x 60 0 pixels) VGA (640 x 480 pixels) STILL IMA GE TRANSFER CIF, SIF, 4CIF (H .261 Annex D), 4SI F, VGA, SV GA, XGA A U DIO STANDARD S G.711, G.722, G.
6 Appendices 149 PRODUCT RELIABILIT Y / MTBF The predicted reliabili t y is ex pressed in t he ex pected random Mean Time Betw een Failures (MTBF) for the electroni c components based on the Pow er On.
TANDBERG CO MPASS M XP / UTILIT Y MXP 150 Appendix 2 Band w i dth info rmation for TA NDBERG Compass / Utility M XP Utility / Compass M XP Bandwidth Point to point ISDN / IP Standard: 768 (IP only) Options: 128 / 768, 384 / 768 MultiSite Not Available Rate Matching Not Available Dual Stream (DuoVideo / H.
6 Appendices 151 Appendix 3 Environmental considerations This section exp lains how to c arry out basic adjus tments and sim ple tests to e nsure that you se nd and receive the b est possib le image and aud io qualit y when using your s ystem.
TANDBERG CO MPASS M XP / UTILIT Y MXP 152 Appendix 4 Guidelines fo r setting up v i deoconferen cing rooms The following ar e a set of g uidelines to consi der when either bu ilding a vide oconferenc ing room , or using an existi ng room for videoconferencing.
6 Appendices 153 Figure 6-1. Video co nferen cing room. If the system has a separat e microphone, it sho uld be placed at the front of the table to ens ure that all speech will be detected. T he best positi on for the m icrophone is at least 2 m eters (6.
TANDBERG CO MPASS M XP / UTILIT Y MXP 154 Appendix 5 Securit y The s y s tem has s everal features both to protect f rom unaut horized use and s ystem access: Access Code: W hen Access Code is enabled, th e user will be ask ed to enter an ac cess code before he/she is able to mak e a call.
6 Appendices 155 IP Password By setting an IP Acc ess Pa ssword on the s ystem, all ac cess to the system using IP (Telnet, FT P and W EB) requires a passw ord. This pass word can be enabl ed from telnet or dataport using the command: ippas sword <ip-pass word>.
TANDBERG CO MPASS M XP / UTILIT Y MXP 156 All systems supporting DE S encryption can u pgrade to AES encryption. Pl ease contact your TANDBERG repr esentative f or more inform ation. The standards s upporting the encr yption mechanism s employed by TANDBERG are: AES, DES, H.
6 Appendices 157 Appendix 6 Using the file s ystem It is possible to ac cess a file system w ithin the T ANDBERG system b y using ftp: DOS- window: ftp <IP-address of system >, or W eb- browser: f tp:// <IP-address of system> Description of t he different f iles: all.
TANDBERG CO MPASS M XP / UTILIT Y MXP 158 Appendix 7 Web Interface It is possible to ac cess and m aintain the s ystem rem otely via a local area networ k (LAN) using a standard W eb-browser. Connec t your s y stem to a LAN with a Net work cable. How to configure your system f or web interfac e: 1.
6 Appendices 159 Appendix 8 Connecting the s ystem to ISDN using NT1 netw ork adapters Connecting Connect the f irst ISDN cable f rom ISDN 1 on the s ystem to the S-interface on your firs t NT1 network adapter. Connect th e other ISDN cab les to the appropr iate NT 1 network adapters.
TANDBERG CO MPASS M XP / UTILIT Y MXP 160 Appendix 9 Remote Control (TRC 3) The T ANDBERG remote control tr ansmits IR- signals using the follo wing param eters: Protocol Siemens SDA22 08 Reference fr.
6 Appendices 161 Remote Control keycode m ap: Button codes Remote control Bu tton codes Remot e Control Decimal Hex Address Button name Decimal Hex Address But ton name 0 00 33 21 0 O K 1 01 0 NUMBER .
TANDBERG CO MPASS M XP / UTILIT Y MXP 162 Appendix 10 Cisco CallMana ger registrati on Configuring an H .323 client on t he CallManager 4. 0 The registration of a H.323 c lient in CallManager is supported on the CallM anager (CCM) 4.0 software and for ward.
6 Appendices 163 Appendix 11 Diagnostic Tool s for IP To use these tools, will req uire using a PC a nd setting up a telnet sess ion towards the s ystem. Q.931 To show Q.931 tr ace during a ca ll you need to iss ue the com mand ‘ s y s log o n ’ .
TANDBERG CO MPASS M XP / UTILIT Y MXP 164 Function Port Type Gatekeeper Disco very (RAS) 1719 UDP Q.931 Call Setu p 1720 TCP H.245* Range 5555-5565 TCP Video Rang e 2326-2405 UDP Audio Rang e 2326-2405 UDP Data/FECC Range 2326-2405 UDP Table 9. MultiSite + Duo Video.
6 Appendices 165 Appendix 12 System Upgrad e Before starting t he software upgra de of the T ANDBERG MX P system, please m ake sur e to have the new soft ware file, (for ins tance s050000F30. pkg) and the Re lease Ke y for this sof tware available. Your T ANDBER G Partner will prov ide this for you.
TANDBERG CO MPASS M XP / UTILIT Y MXP 166 The following pag e will now be displayed: Figure 6-3. 3. Enter the Rele ase ke y in the ‘ Release K ey ’ field and press the ‘ Install Soft ware ’ button.
6 Appendices 167 A new page wi ll now be dis played: Figure 6-4. 4. Type in the path to where the new softwar e file is stor ed, or select the f ile by using the ‘ Browse ’ button. 5. The progress f or the sw upgra de can be track ed by press ing the ‘ telnet ’ link in the help tex t box BEFORE pressin g the install butt on.
TANDBERG CO MPASS M XP / UTILIT Y MXP 168 5. T y pe in your IP pass word (def ault is “ TANDBERG ” ) as password. 6. T y pe ‘ put <sof tware file nam e> and press Enter. T he new soft ware file will now b e uploaded to the T ANDBERG MXP system .
6 Appendices 169 The following pag e will now be displayed: Figure 6-5. 5. Enter the release ke y for the system to be upgraded in the ‘ Release Ke y ’ field. If no release ke y is given, the Far End System will use the pre viously stored r elease ke y if possible.
TANDBERG CO MPASS M XP / UTILIT Y MXP 170 In the m enu on the system under ‘ Control Pane l/System Information ’ , the installed software should now be dis played as the ‘ Software Version ’ .
6 Appendices 171 Appendix 13 Declaration of C onformit y Contact your T ANDBERG r epresentative f or a Declara tion of Conform ity..
TANDBERG CO MPASS M XP / UTILIT Y MXP 172 7 Glossar y # 199 AV1: Externa l input for the T ANDBERG/LOEW E m onitor. 2nd monitor: T he second m onitor of your videoconferencin g system. T he second m onitor is normally placed o n the righ t side of the firs t monitor.
7 Glossary 173 B Bandwid th: Decides the qualit y of the video call. H igh band width gives hig h qualit y. C Call Control Data T riggered: Us es Tx Data, RxData and clock signals onl y.
TANDBERG CO MPASS M XP / UTILIT Y MXP 174 Diagnostics: Allo ws testing of ind ividual system components and d isplays the c urrent system settings. Digital Clarit yTF: Participants enj oy presentat ions of exc eptionally high qualit y resolution video.
7 Glossary 175 G.711: Audio alg orithm for normal qualit y audio (telephone qu ality, 3.1 k Hz) The s y stem will always have G.71 1 enabled. G.722: Audio alg orithm for high qualit y audio (7 kH z). G.722.1: Audio a lgorithm for compress ed high qualit y audio (7 kHz) G.
TANDBERG CO MPASS M XP / UTILIT Y MXP 176 Max call length: This feature will a utomaticall y end both inc oming and outgo ing calls when the call time exc eeds the length spec ified. Max channels: Ind icates the m aximum number of channels th e system is allowed to use on the E1/T1 interfac e.
7 Glossary 177 NSF: Non Stand ard Facilit y. NTSC: Nationa l Television S ystem Comm ittee. Video s tandard correspond ing to 4SIF. Prim ary used in USA, Japa n and other countr ies. O Option Key: Req uired b y the system to activate o ptional feat ures such as M ultiSite and Presenter.
TANDBERG CO MPASS M XP / UTILIT Y MXP 178 S S-VHS: S-video S-video: T he standard cam era uses one of the S-video inputs in the codec. Selfview: Outgoing video.
7 Glossary 179 SVGA: Super VG A. (800x6 00) SXGA: Super exte nded Graphic s Array (1280x102 4) System information : Lists s ystem numbers , line status, sof tware version and oth er useful inform ation. System name: I dentifies a videoco nferencing s ystem T T1: Network t ype, 24 channels.
TANDBERG CO MPASS M XP / UTILIT Y MXP 180 X XGA: extended G raphics A rray (1024 x 768).
デバイスTANDBERG Compassの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
TANDBERG Compassをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはTANDBERG Compassの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。TANDBERG Compassの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。TANDBERG Compassで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
TANDBERG Compassを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はTANDBERG Compassの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、TANDBERG Compassに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちTANDBERG Compassデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
