VizioメーカーSV320XVTの使用説明書/サービス説明書
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VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 1 www.VIZIO.com Dear VIZIO Customer, Congratulations on your new VIZIO SV320XVT & SV370XVT television purchase. Thank you for your support. For maximum benefit of your set, please read these instructions before making any adjustments, and retain them for future reference.
VIZIO SV320XVT & SV370XVT User Manual 2 www.VIZIO.com Important Safety Instructions Your HDTV is designed and manufacture d to operate w ithin defined design limits, and misuse may result in electric shock or fire.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 3 www.VIZIO.com ! The wall socket should be i nstalled near your HDTV and easily accessible. ! Only power of the marked voltage can be us ed for your HDTV. Any other voltage than the specified voltage may cause fire or ele ctric shock ! Do not touch the power cord during light ning.
VIZIO SV320XVT & SV370XVT User Manual 4 www.VIZIO.com Television Antenna Connection Protection External Television Antenna Groundi ng If an outside antenna/satellite dish or cable system is to be .
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 5 www.VIZIO.com Advisory of the DTV Transition The nationwide switch to digital television broadcasting will be complete on June 12, 2009, but your local television stations may switch sooner.
VIZIO SV320XVT & SV370XVT User Manual 6 www.VIZIO.com Table of Contents Important Safety Instructions......................................... ............................ ............................ . ................... 2 Television Antenna Connection Pr otection .
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 7 www.VIZIO.com Thumbnail Size .................................... ............................ ............................ ..................... ................... 31 Info ...............
VIZIO SV320XVT & SV370XVT User Manual 8 www.VIZIO.com Channel Info ....................... ............................. ............................ ............................ ....... ...................... 44 Setup Menu .......................
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 9 www.VIZIO.com Opening the Package Your HDTV and its accompanying accessories are carefully packed in a cardboard carton that has been designed to protect it from transportation damage.
VIZIO SV320XVT & SV370XVT User Manual 10 www.VIZIO.com TV Setup and Stand Assembly To unpack the TV and stand base: 1. Remove the remote control , batteries, and power cord from the foam end ca ps. 2. Remove the top foam end cap s. 3. Remove the stand base and the thumb screw.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 11 www.VIZIO.com Setting Up Your HDTV ! Read this user manual carefully before in stalling your HDTV. ! The power consumption of your HDTV is about 98W (AVG) for the SV320XVT; 125W (AVG) for the SV370XVT.
VIZIO SV320XVT & SV370XVT User Manual 12 www.VIZIO.com Chapter 1 Basic Controls and Connections Front Panel POWER ‘VIZIO’ LIGHT – The VIZIO name lights white when powered on and orange when powered off. REMOTE CONTROL SENSOR – Point the remote control directly at this window for the best response to the remote signal.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 13 www.VIZIO.com Rear Panel Connections 1. HDMI 1 & 2 – Connect digital video devices such as DVD multimedia players or set top box through these all digital connectors. 2. RGB PC – Connect the video and audio from a computer here.
VIZIO SV320XVT & SV370XVT User Manual 14 www.VIZIO.com VIZIO Remote Control POWER ( ) – Press this button to turn the TV on from the Standby mode. Press it again to return to the Standby mode. SET – This button starts all programmi ng of the Remote Control.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 15 www.VIZIO.com press this button to select folders an d files and to play/pause a slideshow, playing music, or m ovies.
VIZIO SV320XVT & SV370XVT User Manual 16 www.VIZIO.com Input Source Rotate the Jog Wheel Left or Right to select Input and press in on the button. Rotate the Jog Wheel Left or Right to cycle through the input sources by the following sequence: TV, AV(S- video or Composite), COMPONENT, RGB ,HDMI1 , HDMI2, HDMI3.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 17 www.VIZIO.com Chapter 2 Connecting Equipment Which Video Connection Should I Use? The VIZIO HDTV has six different ways to connect your video equipment from a basic connection to the most advanced for digital displays.
VIZIO SV320XVT & SV370XVT User Manual 18 www.VIZIO.com SET TOP BO X Connecting Your Cable or Satellite Box You have four options for connecting your cable or satellite box to your HDTV: HDMI, Component, Composite, or Coax (RF). Based on your home theater configuration, you can decide which option is the right one for you.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 19 www.VIZIO.com SET TOP BO X SET TOP BO X HDMI Connections for Cable or Satellite Boxes with DVI 1. Turn off the power to the HDTV and HDTV Set-Top Box. 2. Using a HDMI-DVI cable, connect the DVI end to your HDTV Set-Top Box and the HDMI end to the HDMI 3 input at the rear of the HDTV.
VIZIO SV320XVT & SV370XVT User Manual 20 www.VIZIO.com Using S-Video (Compatible) 1. Turn off your HDTV and se t-top box. 2. Connect the S-VIDEO cable from your set-top box to the S-VIDEO jack on the back of your HDTV.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 21 www.VIZIO.com CABLE BO X Connecting Coaxial (RF) Using Your Antenna or Digital Cable for Standard TV or Digital TV 1. Turn off the power to the HDTV. 2. Connect the coaxial (RF) connector from your antenna or cable to the DTV/TV CABLE/ANTENNA connector at the re ar of the HDTV 3.
VIZIO SV320XVT & SV370XVT User Manual 22 www.VIZIO.com CD DVD CD DVD Connecting Your DVD Player You have several options for connecting your DVD player to your HDTV: HDMI, Component, S-Video and Composite (AV) inputs. Based on your home theater configuration, you can dec ide which option is the right one for you.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 23 www.VIZIO.com CD DVD CD DVD Using Component Video (Better) 1. Turn off the power to the HDTV and DVD player. 2. Connect the component cable (green, blue, and red) from y our D VD player to the COMPONENT jacks on the back.
VIZIO SV320XVT & SV370XVT User Manual 24 www.VIZIO.com CD DVD VCR Using Composite (AV) Video (Compatible) 1. Turn off the power to the HDTV and DVD player. 2. Connect the Video cable (yellow) from your DVD player to the S-VIDEO/AV jack on the back of your HDTV.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 25 www.VIZIO.com STEREO SYSTEM Connecting an External Receiver/Amp 1. Turn off the power to the HDTV and Re ceiver/Amp.
VIZIO SV320XVT & SV370XVT User Manual 26 www.VIZIO.com COMPUTER Connecting a Computer 1. Turn off the power to the HDTV and Co mputer. 2. Connect the VGA cable from your computer to the RGB PC jack on the back of your HDTV. 3. Connect the 1/8-inch audio cable from your computer to the RGB PC Audio jack on the back of your HDTV.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 27 www.VIZIO.com Preset PC Resolutions If connecting to a PC through the RGB PC input, set the TV timing mode to VESA 1920x1080 at 60Hz for better picture quality (refer to the graphic card’s user guide for quest ions on how to set this timing mode ).
VIZIO SV320XVT & SV370XVT User Manual 28 www.VIZIO.com Chapter 3 Using the Media Port With the Multimedia Viewer you can enjoy digital content such as p hotos, music, and movies on your HDTV using a USB flash drive connected to the Media Port on the left-hand side of the TV.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 29 www.VIZIO.com Viewing Multimedia Content 1. Insert a USB device with di gital content such as phot os, music, and movies into the Media Port on the left-hand side of your HDTV. If a U SB device is already connecte d, press the MEDIA button on the remote control.
VIZIO SV320XVT & SV370XVT User Manual 30 www.VIZIO.com Picture Settings When viewing pictures you can adjust variou s settings, including slide show, picture duration, etc. 1. Insert a USB device and select the Pict ure Folder. 2. Press the MENU b utton on the remote control.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 31 www.VIZIO.com Slideshow Effect Choose from Random, Diss olve, Wipe Right, Wipe Left, Wipe Up, Wipe Down, Box In, or Box Out to set the transition type when changing from o ne picture to another during a slideshow.
VIZIO SV320XVT & SV370XVT User Manual 32 www.VIZIO.com Video Settings When watching videos you can a djust various settings, including selecting an audio mode, setting to a wider format, etc. 1. Insert a USB device and select the Vide o Folder. 2.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 33 www.VIZIO.com Chapter 4 Using your HDTV the first time Setup Wizard 1. Connect the Power Cable Connect the power cord to the power cord connector on the back of the HDTV, and then plug the power cord into an AC wall socket.
VIZIO SV320XVT & SV370XVT User Manual 34 www.VIZIO.com Note: At this point, if a set-top box from your cable or satellite service company is bei ng used, press the OK button on the remote control and select Skip Scan . Otherwise contin ue with next step: h.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 35 www.VIZIO.com Select Input Source Select the Input Source for the HDTV by pressing the INPUT button on the remote control. Pressing this button will cycle you through the following options: TV, AV, Component, RGB, HDMI1, HDMI2, and HDMI3.
VIZIO SV320XVT & SV370XVT User Manual 36 www.VIZIO.com Fine Tuning the picture 1. Press the MENU button to bring u p the Menu display. The Picture Menu is highlighted. Press OK to select it. Use the ! or ! buttons to scroll to the Advanced Video option.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 37 www.VIZIO.com Watching a TV Program Before you start watching TV, please make sure that any cable, satellite or off-air antenna connections are secure. Also, verify that the power cord is plugged into a correctly grounded electrical outlet or surge protector.
VIZIO SV320XVT & SV370XVT User Manual 38 www.VIZIO.com Adjusting Basic HDTV Settings Volume To adjust the volume, press and hold the VOL+ or VOL- button or remote control until the desired level is reached.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 39 www.VIZIO.com Chapter 5 Advanced Adjustment of HDTV Using the On Screen Display (OSD) The remote control can control all th e function settings. The On Scree n Display (OSD) allows you to adjust contrast, brightness and other settings.
VIZIO SV320XVT & SV370XVT User Manual 40 www.VIZIO.com Picture Menu 1. Press the MENU b utton on the remote control. 2. Press ! or " on the remote control to highlight the Picture menu, and then press OK to select it. 3. Press ! or " on the remote control to select a Picture menu option.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 41 www.VIZIO.com Advanced Video To select the options in the Advanced Video sub-menu, press the OK button or the # button. A new menu will be displayed showing the advanced functi ons available for fine tuning of the picture.
VIZIO SV320XVT & SV370XVT User Manual 42 www.VIZIO.com Audio Menu 1. Press the MENU b utton on the remote control and the Pi cture menu will be shown on the screen. 2. Press ! or " on the remote control to highlight the Audio menu, and then p ress OK to select it.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 43 www.VIZIO.com Analog Audio Out This option sets the volume control properties when using the RCA (white and red) connectors as audio line out to connect a Receiver/Amplifier/Home Theater system.
VIZIO SV320XVT & SV370XVT User Manual 44 www.VIZIO.com TV Menu When you first turned on your HDTV you set up your TV for DTV / TV channels using the Initial Setup screens. If you did not do this or if your setup has changed, you can do this from the TV menu.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 45 www.VIZIO.com Setup Menu 1. Press the MENU b utton on the remote control and the Pi cture menu will be shown on the screen. 2. Press ! or " on the remote control to highlight the Setup menu, and then p ress OK to select it.
VIZIO SV320XVT & SV370XVT User Manual 46 www.VIZIO.com PIP Source Select the input source for the sub-screen. The input sources available will vary according to which input is used for the main screen.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 47 www.VIZIO.com Input Naming This feature helps you identify the input being watched. You can use up to 8 characters; either letters or numbers or combinations of both, to add a name that will make it easier for you to recognize the input.
VIZIO SV320XVT & SV370XVT User Manual 48 www.VIZIO.com H/V Position To select the options in the H/V Position sub-menu, press the MENU button or the # button. A new menu will be displayed showing the followi ng H/V Position settings: H-Position Adjust the horizontal position of the pict ure.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 49 www.VIZIO.com US TV Rating Note: When Rating Enable is OFF, US TV Rating adjustments are not available.
VIZIO SV320XVT & SV370XVT User Manual 50 www.VIZIO.com Canadian French Rating Note: When Rating Enable is OFF, Canadian French Rating adjustments are not available.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 51 www.VIZIO.com Understanding Viewing Features Your HDTV features the following viewing modes. You can switch viewing modes using the remote control, please follow the instructions on page 14.
VIZIO SV320XVT & SV370XVT User Manual 52 www.VIZIO.com Chapter 6 Programming the VIZIO Universal Remote Control You can program the remote control to work with up to four different pieces of equipment including your VIZIO HDTV. Listed below are the ste ps for programming your VCR, Cable Box and DVD Player.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 53 www.VIZIO.com Programming for DVD Player 1. Manually turn on the DVD Player. 2. Press the DVD button on t he remote control. 3. Press and hold the SET button unt il the LED LIGHT flashes twice.
VIZIO SV320XVT & SV370XVT User Manual 54 www.VIZIO.com Chapter 7 Maintenance and T roubleshooting Maintenance Important 1. Make sure that the power cabl e is removed from the socket before cleani ng the TV. 2. Do not use volatile solvent (such as toluene, rosi n and alcohol) to clean the TV.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 55 www.VIZIO.com Troubleshooting Guide If the TV fails or the performance changes dramatically, check the display in accordance with the following instructions. Remember to check the peripherals to pinpoint the source of the failure.
VIZIO SV320XVT & SV370XVT User Manual 56 www.VIZIO.com General TV Problems Solution ! Standard, analog TV wi ll always be noticeably inferior to HD because your digital flat panel TV has video that is many times better than old T V so you will see interference and deficiencies you did not kno w you had.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 57 www.VIZIO.com General TV Problems Solution followed by Composite. ! Due to varianc es in broadc ast practices, it is possible some image distortions can occur. Tips for Letterbox Content Users.
VIZIO SV320XVT & SV370XVT User Manual 58 www.VIZIO.com Compliance Caution: Always use a power cable that is properly grounded. Please use the AC cords listed below for each area.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 59 www.VIZIO.com Chapter 8 S pecifications Specifications Panel SV320XVT: 31.55” Diagonal, 16:9 Aspect Ratio SV370XVT: 37” Diagonal, 16:9 Aspect Ratio Resolution 1920 x 1080 pixels Pixel (Dot) Pitch SV320XVT: 0.
VIZIO SV320XVT & SV370XVT User Manual 60 www.VIZIO.com Power Input IEC Connector for direct po wer line connection Voltage Range 100~240Vac at 50/60Hz Power Consumption SV320XVT: 98W (Avg), <0.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 61 www.VIZIO.com Remote Control Codes TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) 3M 10195 888 10462 A.
VIZIO SV320XVT & SV370XVT User Manual 62 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Cathay 10353 Caton 10355 CCE 10246, 10258, 10353 Celebrity 10046 Celera 10075 Centurion 10051.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 63 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Durabrand 10042, 10078, 10227, 10234, 10236, 10248, 10272 Dux 10353 D-Visio.
VIZIO SV320XVT & SV370XVT User Manual 64 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Hantor 10353 Harley Davidson 10260, 10273, 10324 Harman/Kardon 10034, 1004 4 Harvard 10054, 1.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 65 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) 10426, 10457, 10462 Juhua 10457, 10461, 10462 JVC 10036, 10037, 10038, 1005.
VIZIO SV320XVT & SV370XVT User Manual 66 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Micromaxx 10353 Midland 10020, 10057, 10064, 10065, 10228, 10230, 10256, 10259 Minato 10353 M.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 67 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Philips 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10044, 10047, 1004.
VIZIO SV320XVT & SV370XVT User Manual 68 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Scimitsu 10252 Scotch 10049, 10272 Scott 10047, 1004 9, 10052, 10054, 10055, 10150, 10234, 10.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 69 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Taishan 10360, 10362, 10368, 10370, 10371, 10372, 10373, 10374, 10379, 1045.
VIZIO SV320XVT & SV370XVT User Manual 70 www.VIZIO.com TV Codes (including TV/DVD, TV/VCR, TV/DVD/VCR) Watson 10353 Wega 10353 Wega Color 10435 Weipai 10460 Westinghouse 10094, 10098, 10186, 10299.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 71 www.VIZIO.com Cable Box Codes (including Cable / PVR Boxe s) Motorola 40000, 40003, 40007, 40072, 40105 Movie Time 40048 Multitech 40112 .
VIZIO SV320XVT & SV370XVT User Manual 72 www.VIZIO.com Satellite Receiver Codes (including Sat / PVR Boxes ) AccessHD 40096 Alpha Digital 40096 AlphaStar 40064 Apex Digital 40103 Artec 40092 Capti.
VIZIO XVT472SV User Manual Version 12/1/2009 73 www.VIZIO.com PVR Codes Computers HTS 20408 Hughes Network Systems 20240, 20238, 20241, 20243, 20407 Humax 20238 Hush 20410 iBUYPOWER 20410 JVC 20238, 2.
VIZIO XVT472SV User Manual 74 www.VIZIO.com DVD Player Codes Durabrand 20309 DVD2000 20295 Dynex 20193 Eclipse 20126 Electrohome 20395 Emerson 20041, 20135, 20283, 20303, 20310 Enterprise 20303 ESA 20.
VIZIO XVT472SV User Manual Version 12/1/2009 75 www.VIZIO.com DVD Player Codes 20314 Pioneer 20042, 20043, 20044, 20045, 20134, 20147, 20234, 20298 Polaroid 20027, 20133, 20208, 20402 Polk Audio 20297.
VIZIO XVT472SV User Manual 76 www.VIZIO.com Amplifier / Receiver / Tuner Co des Technologies AMW 30140 Anam 30135, 30149 Antex 30168 Apex 30099 Apple 30169 Aragon 30201 Atlantic Technology 30170 Audio.
VIZIO XVT472SV User Manual Version 12/1/2009 77 www.VIZIO.com Amplifier / Receiver / Tuner Co des Nubert 30188 Nuvo 30239 Olive 30189 Omnifi 30190 Onkyo 30041, 30042, 30043, 30044, 30045, 30067, 30069.
VIZIO XVT472SV User Manual 78 www.VIZIO.com Audio Accessory Codes (including CD Players and Soundbars) Dynamic Bass 30332 Emerson 30279 Garrard 30307 Genexxa 30329 GPX 30280 Harman/Kardon 30273 Hitach.
VIZIO XVT472SV User Manual Version 12/1/2009 79 www.VIZIO.com VCR Codes 20248, 20419 Gradiente 20050, 20250 Harley Davidson 20250 Harman/Kardon 20058 Headquarter 20246 Hewlett Packard 20410 Hitachi 20.
VIZIO XVT472SV User Manual 80 www.VIZIO.com VCR Codes Sylvania 20050, 20052, 20062, 20063, 20249, 20250 Symphonic 20050, 20062, 20063, 20250 Systemax 20410 Tagar Systems 20410 Tandy 20246 Tashiko 2024.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 81 www.VIZIO.com Limited Product W arranty VIZIO provides a “ONE-YEAR LIMITED WARRANTY” against manufacturing defects in materials and workmanship to the original purchaser of a new VIZIO display purchased from an authorized VIZIO U.
VIZIO SV320XVT & SV370XVT User Manual 82 www.VIZIO.com limited warranty. Installation, removal, transportation and reinstallation of a display, and routine maintenance and cleaning, are not covered by this limited warranty. THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE.
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 83 www.VIZIO.com On-Site Warranty Repair Procedure On-Site Warranty Repair generally is performed on repairable displays w hich are 30 inches and larger.
VIZIO SV320XVT & SV370XVT User Manual 84 www.VIZIO.com Index Accessories ................................................................ 9 Adjustments Closed Caption.....................................................14 Selecting the Screen Size .
VIZIO SV320XVT & SV370XVT User Manual Version 12/1/2009 85 www.VIZIO.com Programming to w ork your VCR...........................52 Range .................................................................. 16 Using your Cable or Satellite Remote to Operate your VIZIO TV .
デバイスVizio SV320XVTの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Vizio SV320XVTをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはVizio SV320XVTの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Vizio SV320XVTの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Vizio SV320XVTで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Vizio SV320XVTを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はVizio SV320XVTの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Vizio SV320XVTに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちVizio SV320XVTデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。