Heat ControllerメーカーMSS-012B/Aの使用説明書/サービス説明書
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" HEAT CONTROLLER, INC. 'k Ae' ENERGY KNIGHT. ,(Piý4 Wall Mounted Mini-Split System Air Conditioning/Heat Pump .Siervice iýanua/ 0 Model: MSS-009B/A MSS-012B/A, MSH-01 2B/A MSS-018B/A, MSH-0186/A MSS-024B/A, MSH-024B/A CAUTION Before servicing the unit, read the "safety precautions" in this manual.
. i Contents Functions ..................................................................................................................................... 3 Product Specifications .....................................................................
Functions I Indoor Unit Operation OWOFF by Remote controller Sensing the Room Temperature " Room temperature sensor (THERMISTOR) Room temperature control " Maintains the room temperature In accordance with the Setting Temp. Starting Current Control I " indoor fan is delayed for 5 seconds at the starting.
Remote Controller Operation OWOFF Operation Mode Selection * A *OO Cooling Operation Mode. (*) Auto Operation Mode. (ý ) O L --J Salt Dry Operation Mode.
" Product Specifications(Cooling Only) " Kerns Unit MSS-009BIA -- MSS01213rA MSS-W8WA MSS-024RfA P ower S u pply e, , z , , -- 17 Z , -W 1,115,60 1 OUMW 1 ,260 Cool ing ply 9,000 12,000 18, 0001 17,6W WOW 600 nput 940 1,290 1, 1,870 2 ,500 R unning C urrent 8.
Product Specifications(Cooling & Heating) Items Unit MSH-012 A MSH-018B/A MSH- 02 4B/A Power Suppl y o, V, Hz 1,115, 60 1,230/208,60 1,230/208,60 Coding Capacity Btulh 12,000 18,000/17,800 23,0001.
0 Dimensions " (1) Indoor Unit Tubing hole cover I hole cover DIM MODEL 9k, 12k 18k, 24k w mm(inch) 900(35.4") 1,080(42.5") H mm(inch) 290(11.
(2) Outdoor Unit valve Gas side 3-way valve Gas side 3-way valve 3-wav valve " DIM MODEL 9k, 12k 18k, 24k w mm(inch) 801(31.5) 870(34.3) H mm(inch) 555(21.8) 655(25.8) D mm(inch) 262(10.3) 320(12.6) L1 mm(inch) 339(13.3) 370(14.6) L2 mm(inch) 37(1.
" Refrigeration Cycle Diagram " Cooling Only Models INDOOR UNIT t HEAT EXCHANGER (EVAPORATOR) OUTDOOR UNIT t_CAPILIARYTUBE LIQUID SIDE GAS SIDE i HEAT EXCHANGER (CONDENSER) COMPRESSOR Pipe size(Diameter:o) Piping length Elevation MODEL Gas Liquid Rated Max Rated Max 9k, 12k (Cooling Only) 112" 1/4' 7.
" " Cooling & Heating Models INDOOR UNIT HEAT EXCHANGER (EVAPORATOR) I / i f HEAT EXCHANGER (CONDENSER) REVERSING VALVE 1 .- COOLING .4 -- HEATING Pipe size(Diametero) Piping length Elevation MO E D L Gas Liquid Rated Max Rated Max 9k, 12k (Camay a Heating) 1/2" 1/4" 7.
. Wiring Diagram (1) Indoor Unit 1. MSS-012, MSS-018, MS"18, MSS-024, MSF4424 STEP 1 / BLOC IROOM) GN-UP/DOWN CN"MOTOR ý THERMISTOR (PIPE) v MAIN P.C.B U ý fl a i m X m j a O N 0 g INDOOR WIRING DIAGRAM " BLDC CN-UPIDOINN O N-MOTOR x r t U MAIN P.
(2) Outdoor Unit " Cooling Only Models 1.9k, 12k 2. 18k 3.24k EuEr les msnl 4nl ý 11y A " 1 row+. GfOKOt 3 Eq O Eq BL Bq EA SK BL i 1 ý ý K q 5 L I. Bq ýý 1 2 2 1 5611 Ely CONK a m V V V 1W 19 gCDd1ENf lOWG NIIR OUTDOOR WIRING DIAGRAM x5unroýro -12- L J 0 V v w lO.
" " Cooling & Heating Models 1.12k 2.18k " 3.24k -13- U.
Operation Details 0 (1) The function of main control 1. Time delay Safety Control " 3min.; The compressor operation is delayed for 3 minutes to balance the pressure of cycle. (Protection of compressor) " 5sec.; The indoor fan Is delayed for 5 seconds, when operating initially, to prevent noises occurred by the vertical louver and wind.
i 4. Auto Operation (Electronic control mode) -The operation procedure is shown below. (Goofing & Heating Model) I Press Start/Stop Button I I Select Auto Operation Mode I I Check the Room temperature I J Operation mode Indoor fan speed are decided automatically by the unit electronic control.
Auto Operation for Soft Dry(only Heating Model) " The Setting temperature will be same that of the auto operation for cooling. - Compressor ON temperature; Setting temperature +2°F - Compressor OFF temperature; Setting temperture -1 °F Intake-air temp.
0 5. Soft Dry Operation Mode 0 " During Soft Dry Operation, the compressor ON temperature is the setting temperature plus 2°F, the compres- sor OFF temperature is the setting temperature minus 1 °F. " When the room temperature rises over the compressor ON temperature, the operation mode is switched to the Cooling operation.
6. Heating Operation Mode(only Heating Model) The unit will operate according to the setting conditions by the remote controller. The operation diagram is shown below. INTAKE AIR TEMP. +60F SETTING TEMP . (Compressor OFF) A g A SETTING TEMP . (Compressor ON) nwwrºm r rwmm rrvenn 10 loses 1 min.
rý u Defrost Control " Defrost operation is controlled by timer and sensing temperature of outdoor pipe. " The first defrost starts only when the outdoor pipe temperature falls below 21°F after 60 minutes passed from starting of heating operation and more than 10 minutes operation of compressor.
" 7. Cooling or Heating Mode with Sleep Mode Auto Control " When selecting the Cooling( * ) or the Heating() combined with the Sleep Mode Auto Control(*), the operation diagram is as following. Cooling Mode with the Sleep Mode " The setting temperature will be automatically raised by 2°F 30 minutes later and by 4°F 1 hour later.
" 8. Forced Operation " If you lose wireless remote controller, you can operate the unit with forced operation button. " The standard conditions are shown below.
Test Mode 0 Test operation will be set by pushing the "Test key" on the main PWB Assy. Each test operation by pushing count of 'Test key" is as well as the following. (1) Indoor " Once push : Ignore communication error. " Twice push : Shorten the proceeding time.
" Display Function Operation Indicator I O " Cooling, Soft Dry, Fan, Heating Sleep timer Indicator " Sleep Mode Timer Indicator I 0 -Timer Mode Defrost Indicator or : Cooling & Heat.
Installation IMPORTANTI Please read this instruction sheet completely before installing the product. This air conditioning system meets strict safety and operating standards. As the installer or service person, it is an important part of your job to install or service the system so it operates safety and efficiently.
" (1) Installation Parts Provided ----- --------- - - - -- 1. Type "A' screw 3. Type '13' screw _ 4 2. Installation Plate s.. .r $ a_-p 4. Holder Remote-Controller '_ " (2) Installation of Indoor, Outdoor unit 1) Selection of the best location 1.
2) Indoor Unit Installation The mounting wall should be strong and solid enough to protect it from the vibration. 1.Mount the installation plate on the wall with four Type "A' screws. (it mounting the unit on the concrete wall, consider using anchor bolts.
" u (3) Piping and Drainage of Indoor Unit 1) PREPARATION OF PIPINGS i. Cut the pipes and the cable. " Use the pipes purchased locally. " Measure the distance between the indoor and the outdoor unit " Cut the pipes a little longer than measured distance.
2) Connection of Pipings 1. Remove the indoor tubing with Drain hose from the hole " Remove tubing hider and pull the tubing out of the chassis. 2. Replace the tubing holder into original position. " Recommended SPEC. of a additional Drain Hose.
" " 6. Indoor unit installation " Hook the indoor unit onto the upper portion of installation plate. (Engage the two hooks of the rear top of the indoor unit with the upper edge of the installation plate.) Ensure the hooks are properly seated on the installation plate by moving it left and right 7.
:,For the left pipings 3. Route the indoor tubing with the drain hose to the piping hole as desired position. Tubing To remove the holder, press the bottom of chassis near the holder upward and pull the tab out of its hole. f Press 4. Insert the pipings, power supply cord and connecting cable Into the piping hole.
0 5. Insert the connecting cable into the indoor unit " Don't conned the cable to the indoor unit. " Make a small loop with the cable for easy connection later. 6. Tape the tubing, drain hose and the connecting cable. Indoorloutdoor connecting cable Taping 7.
10. Set the pipings and the connecting cable to the back of the chassis with the tubing holder " Hook the edge of tubing holder to tap on chassis and push the bottom of tubing holder to be engaged in the bottom of chassis. Drain hose Taping Tubing holder ý(ýFFlook I (2pu5h 11.
" " 0 (4) Connecting Pipings and the cable to Outdoor unit 1) Connecting the pipings to the Outdoor unit 1. Align the center of the pipings and sufficiently tighten the flare nut with fingers. 2. Finally, tighten the flare nut with torque wrench until the wrench clicks.
Connection method of the connecting -cable(Example) (1) Dismount two-caps on the conduit panel. (2) Make a hole appropriate for the passage of connection cable through on cap by tool. (for low voltage line) (3) Pass the connecting cable through the hole.
" r1 U (5) Checking the Drainage and Connecting the cable to Indoor unit 1) Checking the Drainage 1. Remove the Grille from the cabinet. " Set the up-and-down air direction louver to open position (horizontally) by finger pressure. " Remove 3 screws.
2) Connect the cable to the indoor unit 1. Connect the wires to the terminals on the control board Individually according to the outdoor unit connection. " Ensure that the color of the wires of outdoor unit and the terminal No. are the same as those of indoor unit respectively.
" " 3) Forming the pipings 1. Wrap the connecting portion of indoor unit with the Insulation material and secure It with two Plastic Bands.(for the right pipings) " n you want to connect an additional drain hose, the end of the drain-outlet should keep distance from the ground.
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Settfemont of Outdoor Unit - " Anchor the outdoor unit with a bolt and nut (e10mm) tightly and horizontally on a concrete or rigid mount. " When installing on the wall, roof or rooftop, anchor the mounting base securely with a nail or wire assuming the influence of wind and earthquake.
v r/v.".a ý.v"" " Name and Function-Remote Controller 1) Cooling Model I Remote Controller Signal transmitter Transmits the signals to the room air conditioner.
2) Heating Model I Remote Controller Signal transmitter Transmits the signals to the room air conditioner. ® Reset Button -42- p Operation display Displays the operation conditions. ® Start/Stop Button " Operation starts when this button is pressed, and stops when the button is pressed again.
" (1) 9k, 12k Models(Cooling Only, Cooling & Heating) Hazardous voltage can cause ELECTRIC SHOCK or DEATH. Turn off circuit breaker before you start checking or servicing. 1. To remove the Grille from the Chassis " Set the up-and-down air discharge lower to open position (horizontally) by finger pressure.
" Remove 2 securing screws. " Unhook the three hooks. " Pull the control box out from the chassis carefully. 3. To remove the Discharge Grille. " Remove the securing screw. " Pull the discharge grille out from the chassis carefully.
" " Push right carefully in order to unhook the tabs on the right side of the chassis and pug the evapora- tor toward you. 5. To remove the Cross-Flow Fan " Loosen the screw securing the cross-flow fan to the fan motor(do not remove). " " Pull the left end of the cross-flow fan with the self-aligning bearing out the groove.
(2) 18k, 24k Models(Cooling Only, Cooling & Heating) I Hazardous voltage can cause ELECTRIC SHOCK or DEATH. Turn off circuit breaker before you start checking or servicing. 1. To remove the Grille from the Chassis " Set the up-and-down air discharge lower to open position (horizontally) by finger pressure.
0 r LJ " Remove three screws fixing control box and motor. " Remove control box assembly holding two hooks fixing upper sides of motor. 3. To remove the Discharge Grille. " Remove a screw on the left side of chassis. " Pull the right side of the discharge grille out from the chassis first and left side carefully.
" Slightily pull the evaporator until left tab on end- plate is clear of the chassis. " Lift the left side of evaporator slightly from the chassis carefully. " Push right carefully in order to unhook the tabs on the right inside of the chassis and pull the evapo- rator toward you.
" Cycle Troubleshooting Guide 1. Trouble analysis 1. Check temperature difference between intake and discharge air and operating current. Temp. difference :approx. 0°F All amount of refrigerant leaked Current :less than 80% of out. rated current Check refrigeration cycle.
2. Product does not operate at all. (" Refer to Electronic Control Device drawing and Schematic diagram.) Turn off Main Power .Cý_ (After 10 seconds) Tum on Main Power Does "beeping" sound is made from the Indoor Unit? NO Check the voltage of power(About AC 208V/AC230V, 60HZ) YES Primarily, the operating condition of Micom is OK.
i 3. The product Is not operate with the remote controller. Turn on Main Power While the compressor has been stopped, the compressor does not operate owing to the delaying function for 3 minutes after stopped. V When the compressor stopped Indoor Fan is driven by a low speed.
0 4. Compressor/Outdoor Fan are unable to drive. Turn on Main Power Operate "Cooling Mode( * )° by setting the desired temperature of the remote controller is less than one of the indoor temperature by 20F at least. When in Fan Mode, Compressor/Outdoor Fan is stopped.
U 5. When Indoor Fan does not operate. Does the voltage of each terminals of CN-MOTOR CONNECTOR in Indoor unit corresponds to values In the Table of page 517 " _C 3 - !terminal ltage oof CN-DC/DC.
U 6. When Vertical Louver does not operate. " Confirm that the Vertical Louver is normally geared with the shaft of Stepping Motor. " ft the regular torque is detected when rotating the Vert.
" 7. When a comunication error occurs. " The operation indicator of Indoor unit blinks five times. " The red indicator of Outdoor unit blinks five times. Check the connecting wires between Indoor and Outdoor unit for the connecting error and the contacting condition.
8. The phenomena in case of connecting error INDOOR UNIT Connector Type Condition Phenomena CN-DC/DC Open and connecting error " The same as the phenomenon of Outdoor Unit. p Blue Q Black (D Brown © Red CN-MOTOR Open -The indoor fan does not operate.
" " OUTDOOR UNIT Connector Type Condition Phenomena " All functions stop. " The operation with the remote controller, forced and CN POWER OPEN test one do not operate. - Connecting reversely " PWB pattern is damaged when applying the power.
0 9. Voltage of Connectors according to Indoor Fan Speed 6 y 2 u < C) U p O 6 Ica Yri D U m 3 0 z gLLo I u 0 z V 9 t aoiont+ý m e E c U c LL O O O N O N N r O O N Q O O O U- * N O N N O to N_ O N .
" Electronic Control Device (1) MAIN PWB ASSY(Indoor Unit) SW2 e s 00 00 000 ON-RIGHT T EST CN"iH "' GND dl-0IBV KEY 0 Oak d " IDC72 ° Cif p 0 0 a 0 _.it1'" PWB D O R,5 a P_.'aRM,. ASSr:6871AQ2318 ýRw 0 ýQ O O a R11 a--aroR13 CN-0CNC 19 19 9 .
0 (2) MAIN PWB ASSY(Outdoor Unit) 01"POIE11 °ýý' m Cot 12 a ,Dc iC'lCýeý2w °Q"ý a py2 O C p G p 00 S e C D ýq ý- °° uel `a' 1 ý p,!ý o ý 8 °°° ocsý o D,-34 ýý e-e e eý o o f eo 0 ° " o u ou ' Y j ý/yýýRýy p ate' C.
U U R.ASM LDt ftn O O ® LD O ® LD2 ® LD4 6046AQ302OA (3) DISPLAY PWB ASSY < 9k, 12k > (P /N o: 6047AQ3021 E) " < 18k, 24k > LD1 LD2 iý 7 CN-MAIN LD3 LD4 P.
Schematic Diagram n u -62-.
n U -63-.
Exploded View & Replacement Parts List 1. Indoor Unit (9k, 12k) C-e ý n B A A ýJ n U " -64-.
Parts List(9k, 12k) " E O'TY REMARK HEAT gk, 12k 'R' means No. PARTS NAME CONTROLLER ( PART No. MSS-0098 MSS-012B MSH-012B service parts) 1 PLATE INSTALLATION - 2021-0001 ... ..... . 1 1 1 2 HOLDER TUBE 2021-0002 1 1 1 3 MOTOR ASSY 2010-0001 1 1 1 4 CHASSIS ASSY 2021-0003 .
2. Indoor Unit(18k, 24k) 0 -66-.
Parts List(18k, 24k) U " ICJ (YTY HEAT TROLL 18k 24k REMARK ' " No. PARTS NAME CON ER ( R means PART No. MSS-018B MSH-018B MSS-024B MSH-024B service parts) 1 PLATE INSTALLATION 2021-0001 1 1 1 1 2 HOLDER TUBE 2021-0074 1 1 1 1 3 MOTOR ASSY 2010-0003 1 1 1 1 4 CHASSIS ASSY 2021-0069 1 .
I Outdoor Unit(9k, 12k) oý Yf 7DDD , MM I cD n M co ( I Tom, .ý"® ý i L-----_ m m m m mm -_--7 , . " `-- - -'------------ r ` - 68 - n J r ý_J.
Parts List(9K, 12K) " " OIT Y REMARK HEAT 9k , 12k "R' No. PARTS NAME CONTROLLER means ( PART No. MSS-009A MSS-012A MSH-012A serviceparts) 1 BASE WELD ASM 2121-0007 1 1 2021-0008 . .......... - - ..... . 1 - 2 CONDENSER 2031-0009 1 2031-0004 - - 1 2031-0003 .
Q'TY E HEAT CONTROLLER 9k, 12k REMARK 'R' No. PARTS NAM ( means PART No. MSS-009A MSS-012A MSH-012A service parts) 26 .. .. BARRIER ........................ 2021-0070 1 1 1 27 ........... TOP COVER ASM ............................ 2021-0014 1 1 1 - 28 REAR PANEL 2021-0013 1 1 1 29 PANEL 2021-0015 .
n L -A 9 4. Outdoor Unit(18k) 4 oý 0 1 0.
Parts List( 18k) O`Ty RK HEAT REMA 18k 'R' ns No. PARTS NAME CONTROLLER ( mea PART No. MSS-018A MSH-018A service parts) 1 BASE WELD ASM 2021-0019 1 2021-0018 1 - 2 CONDENSER 2031-0002 - 1 2031-0001 1 - 3 COMPRESSOR ASM 2030-0002 1 1 4 GROMMET MOUNTING 2040-0012 3 3 5 GASKET 2040-0013 - ---------- 1 1 6 TERMINAL COVER .
" " " - (TTY HEAT l8k REMARK 'R' No. PARTS NAME CONTROLLER ( means PART No. MSS-018A MSH-018A service parts) 27 FAN MOTOR 2010-0004 1 1 28 MOUNT MOTOR 2021-0021 1 1 29 EXTRA F.
5. Outdoor Unit(24k) eCIA i" 171 0 --- ----- ----- E -74-.
Parts List(24k) " " " QTY REMARK 24k 'R' m ans No. PARTS NAME PART No. ( e MSS-024A MSH-024A service parts) 1 BASE WELD ASM 2021-0078 1 - 2021-0079 - 1 2 CONDENSER ............... - 2031-0002 - 1 2031-0001 1 ..................
- Q'TY 24k REMARK ' ' No. PARTS NAME PART No. ( R means MSS-024A MSH-024A service parts) 26 "CAPILLARY, BENT" 2035-0004 1 - 2035-0006 - 1 27 PANEL 2021-0015 1 1 28 COVER CONTROL 2021-0020 1 1 29 CAP 2040-0045 ------ 1 2 - ---- .
Indoor Parts List(9k, 12k) ICJ " " REMARK FEAT O 2 O LER 9 k an 'R' No. PARTS NAME CONTR L me ( s PART No. MSS-009B MSS-012B MSH-012B service parts) 1 PLATE INSTALLATION 2021-0001 1 1 1 ............. 2 HOLDER TUBE 2021-0002 1 1 1 3 MOTOR ASSY 2010-0001 1 1 1 4 CHASSIS ASSY 2021-0003 - ---- 1 1 .
Indoor Parts List(1 Sk, 24k) TY HEAT C 18k 24k REMARK " " No. PARTS NAME ONTROUER means ( R PART No. MSS-0188 MSH-018B MSS-024B MSH-024B service parts) 1 . . PLATE INSTALLATION ............ 2021-0001 1 1 1 1 - 2 HOLDER TUBE 2021-0074 1 1 1 1 .
Outdoor Parts List(9k, 12k) " " " Q HEAT 2 REMARK 1 k g 'R' No. PARTS NAME CONTROU-ER means ( PART No. MSS-009A MSS-012A MSH-012A service parts) 1 BASE WEKD ASM 2121-0007 1 1 2021-0008 1 2 CONDENSER 2031-0009 1 2031-0004 - 1 2031-0003 - 1 3 COMPRESSOR ASM 2030.
Q HEAT 2 REMARK k g 1 'R' No. PARTS NAME CONTROLLER means ( PART W. MSS-009A MSS-012A MSH-012A senriceparts) 26 BARRIER 2021-0070 1 1 1 27 TOP COVER ASM 2021-0014 1 1 1 28 - REAR PANEL 2021-0013 1 1 1_ 29 PANEL 2021-0015 1 1 1 30 ... COVER CONTROL .
Outdoor Parts List(18k) J " " aT HEAT REMARK CONTRO L E R 'R' No. PARTS NAME L ( means PART No. MSS-018A MSH-018A service pans) 1 BASE WELD ASM 2021-0019 i 2021-0018 1 2 CONDENSER 2031-0002 1 ............. . . . . . 2031-0001 1 3 COMPRESSOR ASM 2030-0002 .
T HEAT REMARK 1 " " No. PARTS NAME CONTROLLER ( means R PART No. MSS-018A MSH-018A service pa ns) 27 FAN MOTOR 2010-0004 1 1 28 MOUNT MOTOR 2021-0021 1 1 29 EXTRA FAN 2050-0001 1 1 30 - BARRIER ASM - 2021-0075 1 1 .
Outdoor Parts List(24k) r -1 LJ " " CITY REMARK SAT 'R' No. PARTS NAME CONTROU.B means ( PART No. MSS-024A MSH-024A service parts) 1 BASE WELD ASM 2021-0078 1 2021-0079 1 2 CONDENSER 2031-0002 - 1 2031-0001 1 - 3 COMPRESSOR ASM 2030-0001 .
UTY HEAT REMARK 24k "R" No. PARTS NAME CONTROLLER ( means PART No. MSS-024A MSH-024A service parts) 26 "CAPILLARY, BENT" 2035-0004 1 2035-0006 1 27 PANEL 2021-0015 1 1 28 COVER CONTROL 2021-0020 - 1 1 ---- -- - -- 29 CAP 2040-0045 1 2 30 FAN MOTOR 2010-0004 -- - - 1 1 - - 31 .
U U Specifications and performance data subject to change without notice. 0 HEAT CONTROLLER, INC. 1900 WELLWORTH AVENUE " JACKSON, MICHIGAN 49203 THE QUALITY LEADER IN CONDITIONING AIR.
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デバイスHeat Controller MSS-012B/Aの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Heat Controller MSS-012B/Aをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはHeat Controller MSS-012B/Aの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Heat Controller MSS-012B/Aの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Heat Controller MSS-012B/Aで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Heat Controller MSS-012B/Aを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はHeat Controller MSS-012B/Aの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Heat Controller MSS-012B/Aに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちHeat Controller MSS-012B/Aデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。