HP (Hewlett-Packard)メーカー1100AHPの使用説明書/サービス説明書
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Copyright© 1999 He wlett-Packard Co. Printed in Germany Manual Part No. C4218-90962 *C4218-90962* *C4218-90962* C4218-90962 HP LaserJet 1100A User Guide LaserJet 1100A HP User Guide Printed on Recycl.
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HP LaserJet 1100A Pr inter•Copier•Scanner User Guide _________________.
Hewlett -P ac kard Company 11311 Chinden Boule v ard Boise, Idaho 83714 U .S .A. © Copyr ight Hewl ett- P ac kard Company 2002 All Righ ts Reser v ed. Repr odu cti on, adaptat ion, or transl ation without pr ior wr itten per miss ion is p rohibite d, e xcept a s allowed under the c op yright laws .
EN Contents i Contents 1 Getting to know th e printer Printer fe atures and b enefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Print with e xcellent q uality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Save mon ey . .
ii Contents EN 3 Printing media Printing tr ansparenci es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 0 Printing e nvelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Printing l abels . . . . . .
EN iii 6 Copying tasks Copy overvie w . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Making Qu ick Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Quick Cop y settings . . . . . . . . . .
iv Content s EN 9 Troubleshooting the Copier/Scanner Finding th e solutio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Scannin g proble ms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 2 Copying p roblems .
EN v Appendix A Printer specifications Specifi cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 FCC complianc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Envir onmental Pr oduct Stew ardship Pr ogram .
vi Content s EN Appendix F Accessories and ordering information Appendix G Scanner resolution and gray scale Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 8 Resolution a nd gray-s cale guide lines . .
EN 1 1 Getting to kno w the pr inter This cha pter p rovides inform ation on th e f o llowing top ics: ● Pr inter features and be nefits ● Pr inter co mponents ● Choosing paper an d other media .
2 Chapt er 1 Getting to know th e printer EN Printer features and benefits Congratulations o n the purcha se of your new printer . Y ou can . . . Print wi th excelle nt quality ● Pr int at 600 d ots per i nch (dpi) with Reso lution En hancemen t technolo g y (REt).
EN Printe r componen ts 3 Printer compon ents 1. Pr inter co ntrol p anel 2. P aper supp or ts 3. P a per input tray 4. Single- sh eet pap er input t ra y (prio r ity f eed) 5. P aper guide s 6. P aper- outp ut lev er 7. Straight-thro ugh output path 8.
4 Chapt er 1 Getting to know th e printer EN Printer control panel The pr inter c ontrol pa nel is com pri sed of two lig hts and on e lighted button. These l ights prod uce patter n s that ide ntify the status of y our pri nter .
EN Printe r componen ts 5 Printer paper input trays Rear paper input tra y The paper in put tra y loca ted close st to the back of the pr inter ca n hold up to 125 sheets of 20 lb .
6 Chapt er 1 Getting to know th e printer EN Printer paper outp ut paths P aper output bin The pape r output b in is lo cated on th e front of the pr inter . Pr inte d paper wi ll be colle cted here i n the cor rect seque nce when th e paper- output lev er is in th e up position .
EN Printe r componen ts 7 Printer do or Open the pri nter door to access the toner car tr idge, clear ja ms, and clean the pr inter . The printe r door is locat ed on the front of the pr inter . Open and close th e pr inter doo r by firml y grasping the top left and rig ht sides of the pr inter do or and pu lling it tow ards y ou.
8 Chapt er 1 Getting to know th e printer EN Choo sing pape r and ot her media HP LaserJ et pr inters p roduce excellent p rin t quality document s. Y ou can p rint on a variety o f pr int med ia, such as paper (includi ng up to 100% rec ycled fiber c ontent pap er), env elopes, labels, transparenc ies, and cus tom-sized medi a.
EN Loading paper in to the p rinter 9 Loading p aper into the pr inter P aper s hould be loaded with the top down and the si de-to-b e print ed f ac ing f o rward.
10 Chap ter 1 Gettin g to know the p rinter EN T u rning the power off Pri nters that r equire 100 -127 volts of power must b e unplugge d to tur n the power off. Pri nters that r equire 220-240 volts can be switched off (the switch is l ocated on the left side of th e power plug) or unplugged .
EN Access ing printer properti es (driver ) and help 11 Accessing pr inter pr ope r ties (driver) and help This sec tion p rovides inform ation on th e f o llowing top ics: ● Printer prop er ties (d.
12 Chap ter 1 Gettin g to know the p rinter EN Prin ter on line help Printer pr oper ties online help The pr inter pr oper ties (dr iver) onli ne help inc ludes in f or m ation specifi c to the fu nctions within the pri nter proper tie s. This onlin e help will gui de you when changi ng default settin gs f or your prin ter .
EN Printing a self-tes t page 13 Printing a s elf-test page Among oth er items, a s elf-test pa ge provides all of the prin ter configurat ion setti ngs, scanner at tachme nt verification, a samp le of the pr int qual ity , and provides inf ormat ion for printer page cou nts as well as scan and copy page coun ts.
14 Chap ter 1 Gettin g to know the p rinter EN.
EN 15 2 Getting to kno w the Copier/Scanner This cha pter p rovides inform ation on th e f o llowing top ics: ● Scanner f e atures and b enefits ● Getting t o know the software ● Copier/S ca nne.
16 Chap ter 2 Gettin g to know t he Copier/Sc anner EN Scanner f eatures and bene fits Scan Use HP software t o simplify y o ur office ta sks: ● Fa x i n g ● E-Mail ing ● Editing text (OCR) ● Stor ing d ocuments electro nically Copy Make Quick Copies when copying your most freq uent type of or iginal .
EN Getting to know the software 17 Getting to know the software Bring the world to your finger tips by using the full-f eatured software solution included with your HP LaserJet 1100A Printer•Copier•Scanner .
18 Chap ter 2 Gettin g to know t he Copier/Sc anner EN Document Assistant ( Windows 9x & NT 4.0) The Doc ument Assi stant is qui c k and convenient, and can f acil itate many of your routine offic.
EN Getting to know the soft ware 19 LaserJet Document D esktop (Windo ws 3.1x, 9x, NT 4. 0) The Lase rJet Docu ment Deskto p is a full-featured deskt op appli cation f or your scannin g and co p ying cap abilitie s of HP Las erJet 11 00.
20 Chap ter 2 Gettin g to know t he Copier/Sc anner EN Quic k Copy settings The Qu ick Cop y feature ena b les you to make cons istent and conv e nient cop ies. Y our PC does no t e ven hav e to be tur ne d on. Adjust t he setting s to refl ect the mo st common ty pe of or igina l that you cop y , and you do not h a v e to cha nge them again.
EN Getting to know the soft ware 21 LaserJet T oolbo x The Laser Jet T o olbo x enables you to customi ze y o ur software solutio n to meet your needs.
22 Chap ter 2 Gettin g to know t he Copier/Sc anner EN Copier/Scanner com ponents Note T o remove the scanner from the pri nter , see “ Removing the s canner. ” Scanner contr ol panel ● Copy: Press th e Copy b ut ton to pe rf or m Q uick Copies — your PC does not h av e to b e tur ned on .
EN Copier/Sca nner com ponents 23 Scanner pape r input tray , guid es, and output path The scann er paper in put tray is located on the front, t op side o f the scanner .
24 Chap ter 2 Gettin g to know t he Copier/Sc anner EN Suppor ted p a per sizes and types (media ) The Copi er/Scanner f o r the HP Las erJet 1100 c an handl e a broade r range of pape r sizes and m ore type s of media than th e pr inter : ● Maximum: 216 by 762 mm (8.
EN Preca utions for c opying and scan ning 25 Precautions fo r copying and scanning Y ou should no t put anything in the Copi er/Scan ner that cou ld get stuck in or damage the f eed mech anism. O bser ve the following precaut ions to mi nimize the pos sibilit y of jamm ing or da maging the f ee d mech anism: ● Remov e s elf-stick notes.
26 Chap ter 2 Gettin g to know t he Copier/Sc anner EN Loading Co pier/Scanner originals 1 Load the or igi nal with t he narr ow side down and the side-to-be- scanned f ac ing toward the front o f the sc anner . 2 Adjust t he pape r guides. 3 Press t he Scan button on the sc anner or pres s the Copy button fo r a Q u i c k C o p y .
EN Access ing the o nline help 27 Accessing the onlin e help T o ac cess the HP LaserJet 1100 On line Help, use any of the thr ee method s below: ● Pr ogram Gr oup: • Windows 9x & NT 4 .0: Click Star t, Pro grams, HP LaserJet 1100, a nd then LaserJet 1100 Online Help .
28 Chap ter 2 Gettin g to know t he Copier/Sc anner EN.
EN 29 3 Pr inting media This cha pter p rovides inform ation on th e f o llowing top ics: ● Pr inting transpa rencies ● Pr inting envelopes ● Pr inting la bels ● Pr inting le tterhead ● Pr i.
30 Chap ter 3 Prin ting medi a EN Printing transparencies Only use transpar encies recom mended for use in la ser pr inte rs, such as HP transpa rency film . See “ Pr inter paper spec ificati ons. ” CA UTION Inspect the t ransparencies to ensure th ey are not wr inkled or cur led , and that they do n ot hav e any tor n edges.
EN Printi ng envelo pes 31 Prin ting en velopes CA UTION Only us e env e lopes rec ommen ded f or l aser pr int ers. See “ Pr inter paper specifi catio ns. ” 1 Adjust t he paper o utput-lev er to the down positi on. 2 Load wi th the na rrow , stam p-side down and the s ide-to-be - pr inted facing toward the front of the pri nter .
32 Chap ter 3 Prin ting medi a EN Printing labels Only us e labels rec ommended for laser pr int ers, such as HP LaserJet labels. See “ Pri nter paper s pecificati ons. ” CA UTION Do not use lab els that ar e separating fro m the backing sheet , wrink led, or dama ged in any wa y .
EN Printing letterhea d 33 Printing letterhead 1 Load with t he top d o w n and th e side-to-be- pr inted facing toward the front of the pr inter . A djust the paper gui des to fi t the width o f the paper .
34 Chap ter 3 Prin ting medi a EN Prin ting car ds The HP L aserJet 110 0 does no t suppor t pap er smaller than 76 by 127 mm ( 3 b y 5 in. ). V er ify cards are not stuck together be f or e loading. 1 Adjust t he paper o utput-lev er to the down positi on.
EN 35 4 Pr inting tasks This cha pter p rovides inform ation on th e f o llowing top ics: ● Pr inting wit h manual feed ● Pr inting on both sides of the pap er (manual du plexing) ● Pr inting wa.
36 Chap ter 4 Prin ting task s EN Printing with manual feed Use manual feed when pr inting mix ed media ; f o r e xa mple, an env elope, then a letter , then an envelope, and so f or th. L oad an env elope in the si ngle shee t paper inpu t tra y an d load let terhead i n the multiple -page pap er input tra y .
EN Printing on both sides of the paper ( manual dup lexing) 37 Prin ting on bo th sides o f the pap e r (manual duplexing) T o pr int on both sides of the paper (manual d uple x ing), you must r un the paper through t he pr inter twice. Y ou can print u sing the paper output b in or the st raight-throu gh outpu t path.
38 Chap ter 4 Prin ting task s EN Manual duple x using the paper output bin (standar d) 1 Adju st the pape r-output le v er to the up position . 2 Acces s the pr inter pr oper ties. See “ Pri nter proper ties (driver). ” On the Finishing tab , c lick Manual Duplex (standar d), and t hen click OK.
EN Printing on both sides of the paper ( manual dup lexing) 39 Manual duple x (special) heav y-media, car d stock F or heavy media (c ard stock, etc.) , use the st raight-throug h output pa th. 1 Adju st the pape r-output le v er to the down position.
40 Chap ter 4 Prin ting task s EN Printing w aterm arks The water mar k opt ion allows you to pri nt text “ under neath ” (in the background) of an existing do cument.
EN Printin g multipl e pages o n a single s heet of pap er (N-u p p rinting) 41 Printing m u ltiple pages on a single shee t of paper (N-up printing ) Y ou can sele ct the num ber of pag es you want to pri nt on a si ngle sheet of paper .
42 Chap ter 4 Prin ting task s EN Prin ting booklet s Y ou can pr int booklets on letter , l egal, e xecutive , or A4 size paper . 1 Load the pa per , and then adjus t the paper-outp ut lev er to the up posit ion. 2 F rom your software applicatio n, access the pr inter proper ties.
EN Print ing bookl ets 43 5 Place th e pages from side on e back in the pap er input tra y . T he pri nted te x t should be or iented sid e w ays and facing tow ard the back of the printer . Clic k OK (on screen). Th e pri nter will fi nish pr inting.
44 Chap ter 4 Prin ting task s EN Canceling a prin t job A print job can be canc eled fro m a softw are appl ication or a print queue: ● Remo ve remaining paper fr om the printer: This will st op the pri nter immedi ately . Use either of the ne x t two options after the pri nter is st opped.
EN Chang ing print qu ality s ettings 45 Changing p rint quality setting s Pri nt quali ty sett ings affect such things as how light or dar k the pr int on the page is an d the style in which y ou would like gr aphics printe d. Y ou can chang e the setti ngs in pr inter p roper ties t o accommoda te the types of jobs you are pr intin g.
46 Chap ter 4 Prin ting task s EN.
EN 47 5 Scanning tasks This cha pter p rovides inform ation on th e f o llowing top ics: ● Scannin g to fax ● Scannin g to e-ma il ● Editing sc ann ed text (OCR) ● Stor ing sc anned text or im.
48 Chap ter 5 Scann ing task s EN Scanning to fax Scan to fax using the Docum ent Assi stant or the LaserJ et Documen t Desktop. Y ou can change the proper ties for this feature within the LaserJet T oolbox.
EN Scanning to e-mai l 49 Scanning to e -mail Scan to e -mail u sing the D ocument A ssistant or the Las erJet Document Desktop. Y ou can c hange the proper ties for this feature within the LaserJ et T ool bo x.
50 Chap ter 5 Scann ing task s EN Editing scann ed text (OCR) Use the “ Ed it ” f e ature to e dit text. Y ou can edit fax es, letters, meetin g notes, newspaper clippi ngs, and many other documents.
EN Editin g scanne d text (OCR) 51 Windows 3.1x After the Scan button i s presse d, the LaserJet Do cumen t Desktop will launch a utomati cally a nd the o rig inal wil l scan.
52 Chap ter 5 Scann ing task s EN Storing scanned text or images Y our HP software ena bles y ou to qui ckly store sc anned im ages in a directo r y of your choic e, sa ving you time by providing d irect acc ess to your file manage ment sys tem. Stor e scanned i mages us ing the Document Assist ant or the LaserJet Do cument Desktop.
EN Acquir ing an i mage 53 Acquiring an image Y ou can star t a sc an from th e HP Lase rJet Docume nt Deskto p . Y ou can als o acquir e an imag e from any TW AIN- compli ant de vice, such as a TW A IN-complia nt digital c amera or scanner (other th an the Copier/S canner).
54 Chap ter 5 Scann ing task s EN Enhancing th e scanned imag e Y ou can make enhanc ements t o scanne d image s using the LaserJ et Document Deskto p: ● Rotate and f lip ● Straight en ● Inv er .
EN Addin g annotati ons to sc anned ima ges 55 Adding annotations t o scanned im ages HP software en ables you to modify and create a nnotations on your scanned images.
56 Chap ter 5 Scann ing task s EN.
EN 57 6 Cop ying tasks This cha pter p rovides inform ation on th e f o llowing top ics: ● C opy ov er v i ew ● Making Q uick Copies ● Using the Copier Contr ol P anel ● Canc eling cop y jo bs.
58 Chap ter 6 Copyin g tasks EN Cop y o verv ie w There ar e two method s you can use to make copies: ● Making Q uick Copies ● Using the Copier Contr ol P anel Each met hod is intended to be used f or diff e rent pur poses.
EN Makin g Qui ck Copi es 59 Quic k Copy settings Y ou can chan ge the default Qui c k Cop y settings. Quick Copy settings will rema in the same for all fu ture Quick Copy jobs, e ven when the PC is tur ned off , until you change the defaults again ( the PC mu st be tur ned on to change th e setting s).
60 Chap ter 6 Copyin g tasks EN Using the Co pier Contr ol P anel Use the Cop ier Control P anel wh en you wish to d o any of the f ol lowing tasks with your or igin al to be copi ed: ● Pr int multi.
EN 61 7 Managing the toner car tr idge This cha pter p rovides inform ation on th e f o llowing s ubjects: ● HP toner car tri dg es ● Redistr ibuting toner ● Changing t he toner c ar tr idge.
62 Chap ter 7 Managi ng the toner cartridge EN HP toner car tridg es HP policy on no n-HP toner car tridg es Hewlett-P ackard Compa ny cannot reco mmend use of non-HP ton er car tr idg es, either new , r efilled , or remanufactured. Sinc e they are not HP produ cts, HP canno t influ ence thei r design or contr ol their qua lity .
EN Redi stribut ing tone r 63 Redistrib uting to ner When tone r is low , f aded or light areas may appear on a pr int ed page. Y o u ma y be able to temporar ily i mprov e pri nt quality b y redist ributing th e toner . Th e f ol lowing procedu re may allow y ou to finish t he current print j ob before replacing the ton er car tr idge.
64 Chap ter 7 Managi ng the toner cartridge EN Changin g the tone r car tridg e T o cha nge the toner car tr idge, f ol low the instr uct ion s below: Note If the sc anner is att ached, it ma y be necessar y to move the printe r to the edge of the work s pace before opening the pr inter door in order to get the fu ll range of moti on.
EN 65 8 T roub leshooting the pr inter This cha pter p rovides inform ation on th e f o llowing s ubjects: ● Findin g the solu tion ● Improving pr int quality ● Cleaning the pr inter ● Clear i.
66 Chap ter 8 Troubl eshooting the prin ter EN Finding th e solution Use this section to f ind the solution to commo n printe r problems. F or copying or scanni ng problems, see “ Fi ndi ng the so luti on ” in t he scanner troubleshooting chapter .
EN Findin g the solu tion 67 Printer light patterns Control panel lig ht messages Light status Condition of the printer Action P ow erSav e mode (or the printer is off) The printer uses P owerSa ve mode to conser v e energy . Pressing the Go b utton on the printer con trol panel or printing will a wak en the printer from P owe rSav e mode.
68 Chap ter 8 Troubl eshooting the prin ter EN Door op en, no t oner car tridge , or paper jam The printer is in an error state. Chec k the f ollowin g: ● The printer do or is closed. ● The t oner cartr idge is correctly inst alled in the p r inter .
EN Findin g the solu tion 69 Err or messa ges on screen Error messages on screen Err or Message Solution Printer not respo nding/ error writing to LPT1 V erify the f ollowing: ● Ready light is on. ● P ower cor d and para ll el ca ble are co rre ct ly connec ted.
70 Chap ter 8 Troubl eshooting the prin ter EN Illegal op eration/ Gener al protection fault/Spo ol 32 error This erro r ind ic ates t hat a p roblem oc curre d in Windo ws with y our compu ter sy stem re source s (mem or y o r har d disk ). T o clear this error , restart your PC .
EN Findin g the solu tion 71 P aper hand ling prob lems P aper handling prob lems Pr oblem Solution Pa p e r j a m ● V erify y ou are p rinting with paper t hat meets specifi cations . See “ Pr inte r pape r specifi c atio ns. ” ● V erify y ou are p rinting with paper that is not wr i nkl ed, folded, or dam aged.
72 Chap ter 8 Troubl eshooting the prin ter EN Printed page is diff erent than what app eare d on screen Printed page pr oblems Pr oblem S olution Pr int job pr int s extremel y slow The maxim um speed of the printer is 8 page s p er m in u te, which cann ot be e xceeded.
EN Findin g the solu tion 73 Missing graph ics or te xt The file m ay h av e b lank pa ges. T r y the f ollo wing: ● Chec k the file to m ake sure t hat y our file does no t contai n blank pa ges.
74 Chap ter 8 Troubl eshooting the prin ter EN Impr oving print qu ality This sec tion p rovides inform ation on th e f o llowing top ics: ● Image defect examples ● Correctin g pr int defects Ima .
EN Improv ing pri nt quality 75 Misformed characters V er t ical repet itive defects Loose to ner P a ge ske w Cur l or wav e Wr inkles or crease s.
76 Chap ter 8 Troubl eshooting the prin ter EN Correcting print defects Light print or fade ● The tone r suppl y is low . Y ou ma y be able to tempo rarily e x tend the tone r car tr idg e lif e.
EN Improv ing pri nt quality 77 Gra y backgr ound ● Decrease the pr int dens ity set ting. Th is will decrease the amount of background shadi ng. Acc ess this s etting und er “ Pri nter proper ties (dr iver). ” ● Change the paper to a lighter basis weig ht.
78 Chap ter 8 Troubl eshooting the prin ter EN Misf ormed char acters ● If characters are i mproper ly formed, producin g hollow images, the paper s tock ma y be too slick.
EN Cleanin g the printer 79 Cleaning the printer Duri ng the pr intin g process, paper , to ner , and dust par ticles can accumulate insi de the pr inter . O v e r time, this buildup can ca use pr int quality problems, such as toner s pecks or smear ing.
80 Chap ter 8 Troubl eshooting the prin ter EN Cleaning the toner cartridge area Cleaning the tone r ca r tri dge area is not necessar y on a regular ba sis.
EN Cleanin g the printer 81 Cleaning the printer paper path This pr ocess use s copier-grade pape r to remov e du st and ton er from the paper path. Do not use bond or rough pa per . Use this process i f you are e x per iencing toner sp ecks or dots on printou ts.
82 Chap ter 8 Troubl eshooting the prin ter EN Clearing printer p aper jams Occasio nally , p aper become s jamm ed dur ing a pr int jo b . Some of the causes include the following: ● The pape r input trays are loaded imprope rly or ov erf illed. See “ Loading pa per into the pr inter.
EN Clearing printer pa per jams 83 Remo ving a jammed page If the sc anner is att ached to th e pr inter , you ma y ne ed to pu ll the pr inter to the edge of the work s pace so the door hangs over the edge to en able full door e x tension. 1 Open the printer door .
84 Chap ter 8 Troubl eshooting the prin ter EN 3 With both hands, grasp the side of the paper that is m ost visible (this include s the middle ) and then carefully pull it free from th e pri nter . Note If the paper tears, see “ P a per jam: removing tor n pi eces of pap er.
EN Clearing printer pa per jams 85 P aper ja m: remo v ing torn pieces of paper Som eti mes a pi ece of jamm ed pa per can tear when being removed. Use the f ollo wing proced ure to r emov e any small pieces of p aper left in the pr inter . 1 Make sure the ton er car tr idg e is insta lled and the pr inter door is closed .
86 Chap ter 8 Troubl eshooting the prin ter EN Changing the p ic kup r oller If the pri nter regular ly misp icks (no paper is f ed thro ugh or mo re than one s heet f eeds thro ugh), you may need to change or clean th e pickup roller . See “ Access ori es and or der ing infor mation ” to or der a ne w pic kup ro ller .
EN Clearing printer pa per jams 87 5 Gently pul l the p ickup roller straigh t out. 6 P osition t he new par t wit hin the slot of the o ld pickup roller . 7 Rotate the botto m of the new pickup roller towards the back of the pr inter until it snaps into plac e.
88 Chap ter 8 Troubl eshooting the prin ter EN Cleaning the pickup r ol ler If y ou wi sh to cl ean the pi ck up roller rather than r eplace it, follow the instr uct ion s below: Remov e the pickup rol ler as de scrib ed in “ Changing th e pickup roller.
EN Resettin g the printer 89 Resetting the prin ter T o re set the pr inte r , press and hold th e Go b utton on the pr inter control panel for 5 seconds.
90 Chap ter 8 Troubl eshooting the prin ter EN.
EN 91 9 T roub leshooting the Copier/Scanner This cha pter p rovides inform ation on th e f o llowing s ubjects: ● Findin g the solu tion ● Improving s can/copy quality ● Calibratin g the scanne.
92 Chap ter 9 Troubl eshooting the Copier/S canner EN Finding th e solution Use this section to f ind the solution to commo n scanner p roblems. Scanning prob lem s ● The scann er did no thing ● N.
EN Finding the solution 93 The scanner did nothing Is the scanner correctly connected and latched to the printer? The scanner must be connected and the attachment le ver latched. See the Quick Ref erence Guide f o r attachment instr uctions. See “Removing the scanner” f or instr uctions on removing the scanner .
94 Chapter 9 Troubleshooting the Copier/Scanner EN Do you ha ve other devices running on your computer? The HP LaserJet 1100A Pr inter•Copier•Scanner ma y not share a parallel por t.
EN Findin g the solu tion 95 No previe w appeared on screen Are yo u curr en tly copying or printing? W ait f or the copy or pr int job to be compl eted be f ore s canning .
96 Chap ter 9 Troubl eshooting the Copier/S canner EN Scan ned image i s of po or qualit y Is the original a second generation photo or picture? Repr inted phot ographs, such as in n e wspaper s or ma.
EN Findin g the solu tion 97 P ar t of the im age did no t scan or is missing te xt W as th e original loa ded corr ectly? V eri fy you loaded the or igi nal correctl y . See “ Load ing C opier/Scan ner ori ginals. ” Does the original ha ve a colored backgr ound? Colored backg rounds can c ause images in the foreground to blend too much.
98 Chap ter 9 Troubl eshooting the Copier/S canner EN The te xt cannot be edited Have y ou specified e ither the Document Ass istant or the LaserJe t Document Deskto p to Edit te xt (OCR)? T e xt r em.
EN Findin g the solu tion 99 The scan takes too long Do y ou ha ve y our resolution and gra y scale set too high? Having the resol ution and gra y scale s et high wi ll cause th e scan j ob to take longer and will re sult in l arger file s.
100 Chapter 9 Troubleshooting the Copier/Scanner EN Err or messages appear on the screen Unable to activ ate TW AIN sour ce ● If you are acquiring an image from another de vice, such as a digital camera or another scanner , make sure the other device is TW AIN compliant.
EN Finding the solution 101 No copy came out or the scanner did nothing Is paper loaded in the printer paper input tray? Load paper in the printer . See “Loading paper into the pr inter.” Is the original loaded correctly? V erify the or iginal is loaded correctly: narrow side first and top do wn in the scanner paper input tra y .
102 Chapte r 9 Troubl eshootin g the Copie r/Scanner EN Copies are blank, mis sing ima ges, or faded Are y ou making a Quic k Copy when y ou should be using the Copier Control P anel? The Quick Co p y settings m a y not produc e good results f or the ty pe of cop y job you are a ttemptin g.
EN Improv ing scan/c opy quali ty 103 Impr oving scan/copy quality This sec tion p rovides inform ation on th e f o llowing top ics: ● Pre ventative steps ● Image defect examples ● Corr ecti ng .
104 Chapte r 9 Troubl eshootin g the Copie r/Scanner EN Ima ge defec t e xampl es V er tical whi te stripes T oo light or dar k Blank page s Unwanted lines Unclear te xt Black dots or streaks Image pr.
EN Improv ing scan/c opy quali ty 105 Correcting sc an /copy de fects V er tical whit e stripes ● T he scann er may need recali brated. See “ Ca li brating the scanner . ” ● The pape r ma y not meet H P ’ s pape r specifi catio ns (f or e xample, the paper is too mo ist or t oo rough).
106 Chapte r 9 Troubl eshootin g the Copie r/Scanner EN Blac k dots or strea ks ● There may be ink, glue, correcti on fluid, or an unwanted substanc e on the s canner se nsor . T r y clea ning th e scanner . Se e “ Cleaning t he scann er. ” Unc lear text ● T r y adj usting th e settings.
EN Calibr ating the sc ann er 107 Calibrating th e scanner If images are showing defects, the scanne r ma y need to be calibrate d. First verify the problem is not printer related. If the problem is not pr inte r related, clean the scan ner . See “ Clea ning the s canner.
108 Chapte r 9 Troubl eshootin g the Copie r/Scanner EN Cleaning the scanner Y ou ma y need to c lean the s canner aft er scanni ng or copying ite ms that have ink which s mudges or that h av e excessive amount s of dir t or du st.
EN Cleari ng scann er jams 109 Clearing scanner jam s Occasio nally , paper becom es jamme d dur ing a scan or co p y job . Some of th e causes include th e f o llowing: ● The pape r input trays are loaded imprope rly . See “ Loa ding Copier/S ca nne r or i gin als .
110 Chapte r 9 Troubl eshootin g the Copie r/Scanner EN Clearing jams 1 Open the scanner door . 2 Locate and grasp the ori ginal on th e top or bo ttom side, whic he ver side sticks out fu r ther , a nd then pull gently a nd steadi ly . 3 If neces sar y , roll the white wh eel in the opposi te direction you are pulli ng the or iginal.
EN Cleari ng scann er jams 111 Clearing har d -to-reach jams Remov e the sca nner from th e pr inter . See “ Rem oving the scann er . ” CA UTION Removing the s canner wit hout firs t unplu gging the pr inter may damage your pri nter and scanner . The pri nter must also be unp lugged bef ore re installing the scanner on the pr inte r .
112 Chapte r 9 Troubl eshootin g the Copie r/Scanner EN Remo ving the scann er T o remove the scanner from the printer , follow the instr uc ti ons below: CA UTION Removing the sca nner with out first unp luggin g the pr inter may damage your printe r and scan ner .
EN 113 10 Ser vice and suppor t This cha pter p rovides inform ation on th e f o llowing top ics: ● Ava i l a b i l i t y ● Obtain ing hardw are ser vice ● Guidel ines for repacking the pr int e.
114 Chapte r 10 Servi ce and supp ort EN A v ailability HP provides a v ari ety of se r vice and suppor t opti ons around t he world. Av ailabi lity of t hese programs will v ar y de pending up on your loca tion.
EN Guideli nes for re packing the printer 11 5 Guidelines for repac king th e printer ● If possi b le, include pri nt sample s and 5- 10 sheets of paper or other med ia that di d not pr int co rrectly . ● Remov e and retain any DIMM s (memo r y) in stalled in the pr inter .
116 Chapte r 10 Servi ce and supp ort EN Guidelines for repac king th e scanner ● Remov e the scanne r from th e print er . See “ Removing the scanner . ” ● Use the s hipping con tainer an d packing mater ial in wh ich the replac ement unit came, if po ssible.
EN Service informati on form 117 Service inf ormatio n f orm Servic e information f o rm Who is retur ning t he equipme nt? Date: P erson to contac t: Phone: Alternat e cont act: Phone: Retur n shippi.
118 Chapte r 10 Servi ce and supp ort EN HP Supp or t Thank you for y ou r purchas e. Along with your produ ct, you receive a v ari ety of suppo r t ser vices from Hewlett-P ackard a nd our s uppor t par tne rs that a re desi gned to give you the resu lts you need, qu ickly and professionally .
EN HP Supp ort 119 Eur o pean Customer Suppo r t Center language and in-country options av ailable Open Mon da y th rough F r iday 8:30 – 18:00 C ET HP provides a free tele phone supp or t s er vice dur ing the warranty per iod. By cal ling a tel ephone numbe r listed be low , you will be connecte d to a res ponsive team waitin g to help you.
120 Chapte r 10 Servi ce and supp ort EN Italian Italy: (39) (2) 26 4-10350 Spani sh Spain: (34) (90) 232-1123 P or tuguese P or t ugal: (351) (1) 4 41-7199 In-country/region support numbers: If you r.
EN HP Supp ort 121 Russia (7) (95) 923-500 1 Singapor e (65) 272- 5300 T aiwan (886) (02 ) 717-0055 Thaila nd 66 (2) 661-4011-4 T ur ke y (90) (212 ) 224-5925.
122 Chapte r 10 Servi ce and supp ort EN Online services F or 24-hour ac cess to i nf or mation over y our modem, we suggest thes e services: W orld Wide W eb URL Pri nter dr ivers , updated HP pri nter sof tw a re, plus prod uct and suppor t informati on ma y be obtained f rom the following URLs : in the U.
EN HP Supp ort 123 Obtaining software util ities and electr on ic inf o rma tion Obtain p rin ter dri v er s. U .S. and Canada Phone: (1) (805) 257- 5565 Mail: Hewlett-P ackard Co .
124 Chapte r 10 Servi ce and supp ort EN HP direct or dering for acce ssories or supplies Call 1-800- 538-878 7 (U .S.) or 1-800- 387-315 4 (Canada). HP Suppor t Assistant comp act disc This sup por t tool of f ers a compr ehensive online i nf o r mation s ystem designed to provide tec hnical a nd produc t inf or mation on HP product s.
EN HP Supp ort 125 Hong K ong (852) 2506 -2422 Hungar y (36) (1) 252- 4647 India +91 (0) 1 1 682 6031 Indonesi a +62 (0) 21 352 20 44 Italy 1678- 59020 K orea +82 (0) 0 2 769 0543 Mala ysia +60 (0) 3 .
126 Chapte r 10 Servi ce and supp ort EN W orldwide sales and ser vice offices Before calling an HP Sales and Ser vic e office, be s ure to conta ct the app ropr iate Customer Suppor t Center number listed in the “ HP Suppor t ” s ection. Pr oducts should not be re tur ned to the f ollowing offices.
EN Worldwide s ales an d servic e offices 12 7 Czech Republ i c Hewlett -P ackard s . r . o. Nov odvorsk á 82 CZ-14200 Praha 4 Phone: (42) (2) 61 3-07111 F ax: (42) (2) 471-7611 Denmark Hewlett-P ackard A/S K ongev ejen 25 DK-3460 Bir ker ø d Denmark Phone: (45) 3 929 4099 F ax: (45) 4281-5810 F ar East Region Hewlett-P ackard Asia P acific Ltd.
128 Chapte r 10 Servi ce and supp ort EN Ko r e a Hewlett -P ackard K orea 25-12, Y oido-dong, Y oungdeungpo-ku Seoul 150-010 Phone: (82) (2 ) 769-0114 F ax: (82) (2) 784-7084 Hardware Repair Center: .
EN Worldwide s ales an d servic e offices 12 9 Spai n Hewlett-P ackard Espa ñ ola, S .A. Carreter a de la Coru ñ a km 16.500 E-28230 Las Roz as, Madrid Phone: (34) (1 ) 626-1600 F ax: (34) (1) 626-1.
130 Chapte r 10 Servi ce and supp ort EN.
EN 131 A Pr inter specifications This cha pter p rovides inform ation on th e f o llowing top ics: ● Specifi catio ns ● FCC compliance ● Environmenta l Produ ct Stew ardsh ip Program ● Mater i.
132 Appen dix A P rinter specifi catio ns EN Specifications Printer spec ifications En vironment al specifica tions Oper ating en vironment Printer plugge d into an A C outlet: ● T emperature : 10 ° C to 32.
EN Specifi cations 133 Physical specific atio ns Dime nsions ● Wi dth: 367 mm (14.5 in.) ● Depth: 325 mm (1 2.8 in.) ● Height : 378 mm (14.9 in.) We ight (car tridge inst alled) 7.
134 Appen dix A P rinter specifi catio ns EN FCC complian ce This e quipment h as been te sted and found to com ply with the limit s f or a Class B digital d e vic e, pursuant to Par t 15 of t he FCC r ules. These lim its are des igned to p rovide reasonable pr otection against har mful i nterf e rence in a r esiden tial inst allation.
EN Environ mental Pr oduct Stewar dship Pr ogram 135 En vir onment a l Pr oduct Stewar dsh ip Pr ogram Pr otecting the En vir onment Hewlett-P ackard Com pany is co mmitted to provid ing qual ity produ cts in an environmen tally soun d manne r .
136 Appen dix A P rinter specifi catio ns EN The design of this HP LaserJet printer facilitates the recycling of: Plastics Plastic par t s hav e mar ki ngs accor ding to i ntern ational s tandards that enhance t he abilit y to i dentify pl astics for recyclin g pur pos es at the end of t he prin ter ’ s li f e.
EN Materia l safety dat a sheet 13 7 Material safety data sheet The T oner Car tr idge/Dr um MSDS c an be obta ined by contactin g the HP LaserJ et Suppli es website at http://www .ljsupp lies.com/ planetpar tne rs/datasheets.htm. If you do not hav e access to the inter net, tr y call ing the U .
138 Appen dix A P rinter specifi catio ns EN Regulator y statements Dec laration o f Conformity accordi ng to IS O/IEC G uide 22 an d EN45014 Manufacturer's Name: Hewlett -P ackard Company Manufa.
EN Regulator y stateme nts 139 Laser saf ety statement The Center f or Devices and Radiologi cal Health (CDRH) o f the U .S. F ood and Dr ug Admi nistration has implem ented regu lations f or l aser product s manufactured sinc e A ugust 1, 1976. Co mpliance is mandat or y for products m arketed i n the United States.
140 Appen dix A P rinter specifi catio ns EN Laser statement f or Finland LASERTUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet 1100 -l aser kirj oit in on k ä ytt ä j ä n kannalta tur vallinen luokan 1 lase rlaite.
EN 141 B Scanner specifications This cha pter p rovides inform ation on th e f o llowing top ics: ● Specifi catio ns ● FCC compliance ● En viron ment al produ ct ste wards hip ● Regula tor y s.
142 Appendix B Scanner specifications EN Specifications HP LaserJet 1100A Printer•Copier•Scanner specifications En vironmental specifications Operating en vironment Printer plugged into an AC outlet: ● T emperature: 10 °C to 32.5 °C (50 °F to 90.
EN Specifications 143 Physical specifications Dimensions ● Width: 367 mm (14.5 in.) ● Depth: 402 mm (15.8 in.) ● Height: 378 mm (14.9 in.) Weight (including scanner module and toner car tridge installed) 8.
144 Appendix B Scanner specifications EN CopierScanner capacities and ratings Speed 7 pages per minute Input bin capacity Appro x. 20 sheets of regular weight 20 lb (75 g/m 2 ) paper Minimum paper siz e 50.8 x 90 mm (2 x 3.5 in.) Maximum paper siz e 216 x 762 mm (8.
EN FCC co mpl ian ce 14 5 FCC complian ce This e quipment h as been te sted and found to com ply with the limit s f or a Class B digital d e vic e, pursuant to Par t 15 of t he FCC r ules. These lim its are des igned to p rovide reasonable pr otection against har mful i nterf e rence in a r esiden tial inst allation.
146 Appen dix B S canner s pecific ations EN En vir onment al pr od uct stewar dship Pr otecting the En vir onment Hewlett-P ackard Com pany is co mmitted to provid ing qual ity produ cts in an environmen tally soun d manne r . This HP sca nner has be en designed with sev eral attr ibutes to m inimize impact s on our environment.
EN Regulatory statements 147 Regulatory statements Dec l aration of Conf ormity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-P ackard Company Manufacturer's Address.
148 Appen dix B S canner s pecific ations EN Laser saf ety statement The Center f or Devices and Radiologi cal Health (CDRH) o f the U .S. F ood and Dr ug Admi nistration has implem ented regu lations f or l aser product s manufactured sinc e A ugust 1, 1976.
EN Regulator y stateme nts 149 Laser statement f or Finland LASERTUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet XXX X -laser kirj oit in on k ä ytt ä j ä n kannalta tur vallinen luokan 1 lase rlaite.
150 Appen dix B S canner s pecific ations EN.
EN 151 C P aper specifications This cha pter p rovides inform ation on th e f o llowing top ics: ● Pr inter pap er spec ificatio ns ● Suppo r ted pa per sizes (p rinter ) ● Guidel ines for using.
152 Appen dix C Paper spec ificati ons EN Printer paper sp ecifications HP Laser Jet pr inters p roduce e xce llent pr int qu ality . T his pr inte r accepts a variety of m edia, su ch as cut-sh eet paper (includin g recycle d paper) , env elope s, labels, transpare ncies, vellum, and cust om-size paper .
EN Guideli nes for us ing paper 153 Guidelines for using paper F o r best re sults, use c on ventional 20 l b (75 g/m 2 ) paper . Ma k e sure the paper is of good quali ty , and free of cu ts, nic ks, tears, spots, loose par ti cles, dust, wr inkl es, v oid s, and curl ed or be nt edges.
154 Appen dix C Paper spec ificati ons EN Labels Label construction When selecting l abels, co nsider the quality o f each compo nent: ● Adhesives: The ad hesive material should b e stable at 39 2 ° F (200 ° C), th e pr inter ’ s maxi mum temperat ure.
EN Guideli nes for us ing paper 155 En velopes En velope construction Env el ope cons truc tion is cr iti cal. Envelope f ol d line s can var y consid erab ly , no t only bet ween manuf a cturers, but also withi n a box from the s ame manufacturer . Succ essful pr intin g on env elopes depends u pon the quality of the env elopes.
156 Appen dix C Paper spec ificati ons EN En velopes with adhesive strips or flaps Env elope s with a peel-off ad hesive strip or with more t han one flap that folds ov er t o seal must use adhes ives compatible with the hea t and press ure in the printe r : 392 ° F ( 200 ° C).
EN Guideli nes for us ing paper 157 Car d stock and hea vy media Many types o f card stock ca n be pri nted from the paper input tray , includi ng index cards and postcar ds. Some card stock performs better th an others because its con struct ion is better s uited for f eeding thr oug h a laser pr int er .
158 Appen dix C Paper spec ificati ons EN.
EN 159 D Memor y (DIMMs) This cha pter p rovides inform ation on th e f o llowing top ics: ● Installi ng DIMM s (m emo r y) ● T est DIM M inst allat ion ● Removing D IMMs.
160 Appen dix D Memory (DI MMs) EN Installing DIMMs ( memor y) Adding memor y ( RAM only ) to the HP LaserJ et 1100 wi ll enable you to pr int more co mplex print jobs. T o ins tall D IMMs, f o llow the in str uctions below: CA UTION Handling a DIMM chi p (memo ry ) withou t wearin g a grounded, anti-sta tic device can dama ge the DI MM chip.
EN Installi ng DIMMs (memory) 161 4 P osition t he DIMM ch ip over the slot loca ted inside the pr inter memor y door . The gold cont acts sh ould be pointing down and the cut outs should b e on the left sid e . 5 Carefull y press t he DIMM chip into the slot, ens uring it is straight and al l the wa y down.
162 Appendix D Memory (DIMMs) EN T est DIMM installation T est the DIMM installation by printing a self-test page and checking the “memor y av ailable” specified on the page .
EN Removing DIMMs 163 Remo ving DIMMs T o remov e DIMMs, follo w the instr uctions below: CA UTION Handling a DIMM chip (memor y) without wearing a grounded, anti-static de vice can damage the DIMM chip . 1 Unplug the printer . 2 Open the printer memor y door by gently pulling out and upward on the bottom edge until the door suppor ts itself .
164 Appen dix D Memory (DI MMs) EN.
EN 165 E W arr anty and licensing This cha pter p rovides inform ation on th e f o llowing top ics: ● Hewlett-P ackard software li cense agreeme nt ● Hewlett-P ackard limited warranty state ment .
166 Appen dix E W arranty an d licensi ng EN Hewlett-P ackar d software licen se agreement A TTENTION: USE OF THE SOFTW ARE IS SUBJE CT T O THE HP SOFTW ARE LICENSE TERMS S ET FOR TH BELOW . USING THE SOFTW ARE INDICA TES Y OUR ACCEPT ANCE OF THESE LICENSE TERMS.
EN Hewlett- Packard s oftware l icense agr eement 16 7 T ransfer . Y our lice nse will a utomati cally te r minate upon any transfer of the Software. Upon tran sf er , you must de liver the Software, includin g any copies and related documenta tion, to the transf eree .
168 Appen dix E W arranty an d licensi ng EN Hewlett-P ackar d limited warranty statement 1. HP warrants to you, the end- user custo mer , that HP hardware, accesso rie s, and supplie s, will be free f rom defects in ma teri als and wor kmansh ip after th e date of purchase, for the per iod sp ecified a bov e.
EN Hewlett-Pac kard limi ted warranty s tatement 16 9 7 T O T HE EXTEN T ALLOWED BY LOCA L LA W , T HE REMED IES IN T HIS W ARR ANTY ST A TEMENT ARE Y OUR SOLE AN D EXCLUSIV E REMEDI ES.
170 Appen dix E W arranty an d licensi ng EN Limited warranty f or toner car tridge life Note The warranty bel ow applies to t he toner car tr idge tha t came with this pri nter . HP toner car tridges are w arr ante d to be f ree fr om def ects in ma terials and work manship until the HP t oner is deple ted.
EN Limited wa rranty for to ner cartr idge life 17 1 How do I return the faulty ca r tridge? In the ev en t the car tr idg e prov e s to be de f ective, complete the Ser vic e Inf or mat ion Form and attach a pr int samp le illus trating the defect.
172 Appen dix E W arranty an d licensi ng EN.
EN 173 F Accessor ies and order ing inf or mation Y ou can increase the capabilities of the pr inter with optional accessories and supplies. Use accessories and supplies specifically designed f o r the HP LaserJet 1100 Printer and the HP LaserJet 1100A Pr inter•Copier•Scanner to ensure optimum perf or mance.
174 Appen dix F Acce ssorie s and or dering info rmation EN Order ing information Item Descr iption or Use Order Number Printer memory Dual i n-line memor y module (D IMM) Boosts the a bility of the printer to handle c omplex pr int job s.
EN 175 Supple- mentary documen- tation HP LaserJet Printer F amily Paper Specification Guide A guide to using paper and other print media with HP LaserJet printers. 5021-8909 HP LaserJet 1100A Printer•Copier•Scan ner hard-cop y user guide A printed and bound user guide for the HP LaserJet 1100A Printer•Copier•Scanner .
176 Appen dix F Acce ssorie s and or dering info rmation EN.
EN 177 G Scanner resolution and g ra y scale This cha pter p rovides inform ation on th e f o llowing top ics: ● Ov er view ● Resoluti on and gra y -scale gu idelines ● Resolution ● Gra y sca .
178 Appen dix G Scanne r resolut ion an d gray sca le EN Over view If you are pr inting a scanned i mage o r copying an image and the quality is not as you e xpec ted, you ma y hav e selecte d a reso lution or gra y-scale s etting in t he Copier/Sc anner software t hat does no t match your needs.
EN Resoluti on and gr ay-scale guidelin es 179 Resolution an d gra y-scale guideline s Resolution and gra y-sc ale guidelines Intende d use for scan R ecommende d reso lution sett ing Recommended gray.
180 Appen dix G Scanne r resolut ion an d gray sca le EN Resolution Generall y , the id eal scan ning resol ution is 150 dots p er inch (dpi). Changing t he size of the image afte r it has been sca nned affects the resolu tion. There f ore, before settin g the scanne r resoluti on, it is helpful to deter mine what the final im age size will b e.
EN Gray scale 181 Gra y sc ale Y ou can set th e gra y scal e to either 1 or 8 in your C opier/Scan ner software. Usage table Uses f or 1 bit set ting Uses f or 8 bit s etting ● Blac k tex t on whi .
182 Appen dix G Scanne r resolut ion an d gray sca le EN.
EN Index 18 3 Inde x A Accessories a nd ordering information 173 part numbers 174 Acquire an image 53 B Best quality printer setting 45 Booklets printing 42 C Calibration Scanner 107 Cancel copy job 6.
184 Index EN H Help, online 12 accessing 27 HP FIRST 124 I Image add annotations 55 defects Copier/Scanner 104 printer 74 enhancements 54 Image defects Copier/Scanner black dots or streaks 106 blank p.
EN Index 18 5 Paper jam printer clearing 82 scanner clearing 109 Power printer turn off 1 0 voltage conversions 10 Precautions copying 25 printer paper jams 82 scanner jams 109 scanning 25 Print quali.
186 Index EN Settings print quality 45 printer properties (driver) 11 Quick Copy, changing 59 Software Copier Control Panel 20 Document Assistant 18 LaserJet Document Desktop 1 9 LaserJet Toolbox 21 l.
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Co p yright© 2002 He wlett-Packard Co. Manual Part No. C4218-90962 *C4218-90962* *C4218-90962* C4218-90962.
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