HPメーカー1005 Seriesの使用説明書/サービス説明書
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use hp L as erJet 100 5 se r i es.
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HP LaserJet 1005 Series Pr inter User Gu ide.
Hewlett-P ackard Company 11311 Chinden Boulev ard Boise, Idaho 83714 U.S . A. © Cop yrigh t Hew lett-Pa ckar d Company 2003 All Rights Reserved. Reproduction, adaptation, or translation without prior written perm ission is prohibited, except as allo wed under the copyright laws.
ENWW Content 3 Content 1 Getting st arted Review t he package c ontents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Prepare the locat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Conten t ENWW 5 Managing the print car tridge Using HP pr int cartrid ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 HP poli cy on non- HP print cartridges . . . . . . . . . . . . . . .
ENWW Content 5 Appendix B Media sp ecific ati ons Printer m edia spec ifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Supporte d media sizes (printer) . . . . . . . . . . . . . . . . . .
6 Conten t ENWW.
ENWW 7 1 Getting star ted This ch apter provides the following in stru ctions for instal ling the s oftware and s etting up the pr inter : ● Review t he packa ge content s ● Prepa re the locat ion.
8 Chap ter 1 G ett ing st arted ENWW Revie w the pac kage co ntents Make sure that all of the par ts are in cluded. 1 Printer 2 Pr int car tridge (in pro tective bag) 3 Gettin g Star ted Guide 4 Softw.
ENWW Regulate the enviro nment 9 Regulate the en vir onment Do not plac e the p rint er in dire ct sunli ght. Ma ke sure that the e nvironment is fr ee from abru pt temperatur e or humidi ty cha nges. ● T emperature – 5 0° to 91 ° F (10° to 32.
10 Chapte r 1 Getti ng star ted ENWW Open the prin t car tridg e door Fir mly grasp the le ft and r ight si des, and pull the pr int car tri dge door toward y ou. Remove the left co ver Pull out o n the rear of the cover , and rota te it awa y fro m the pr inter .
ENWW Install the print ca rt ridge 11 Prepare the print car tridge Remov e the prin t car tr idge from the p lastic bag. T o remove the mylar tape, break the tab on th e left, and p ull the tape comp letely o ut.
12 Chapte r 1 Getti ng star ted ENWW Load the paper input t ra y 1 Slide the paper input t ra y i n and down at an angle u ntil it fi ts secu rely in the pr inter . 2 Slide the media g uides ou t and back to acc ommodate th e media. 3 Place the media in the paper inp ut tray .
ENWW Trouble shooting the print er 13 T r oublesho oting the p rinter If the top s tatus lig ht is on, the pr inter is r eady to p rint . If no statu s lights are on, che ck the power cord a nd the p rint er cable connec tions. CAUTION Before you connect the c able to the pr inter , alwa ys unp lug the printer.
14 Chapte r 1 Getti ng star ted ENWW.
ENWW 15 2 Getting to kno w the pr inter This ch apter provides infor matio n on the following to pics: ● Ident ifying th e printer’ s compon ents ● Turni ng the p ower off ● Unders tanding v o.
16 Chapte r 2 Getti ng to kno w the prin ter ENWW Identifying th e printer’ s co mponents 1. Status lights 2. P aper inpu t tra y 3. Long med ia su ppor t for the pap er input tra y 4. Side me dia gu ides for the pape r input tray 5. Pr in t car tridge doo r 6.
ENWW Identifying the print er’s c omponents 17 Status ligh ts The stat us light s produc e patter ns that ide ntify the pr inter’ s statu s. ● Ready ligh t: Indi cates th at the pr inter is ready to pri nt or the pr inter is process ing data.
18 Chapte r 2 Getting to kno w the prin ter ENWW Printer media guides The pa per inpu t tra y h as a long media suppor t and side m edia gu ides. Med ia guides en sure that the medi a is corr ectly fed into the pr inte r and that the pr int i s not skew ed (crooked on the med ia).
ENWW Identifying the print er’s c omponents 19 Straight-through output path The straigh t-throug h output path is us eful when you are pr inting env elopes, transpar encies, heavy media, or a ny media that te nds to cur l when pr inted . Printed media exits in rev erse order when the straight- through o utput do or is op en.
20 Chapte r 2 Getting to kno w the prin ter ENWW T urning the power off Y ou must unplug the pr inter to tur n the power off. WARNING! T o ens ure your safety when wor king ins ide the pr inte r f or any re ason, unpl ug the pr inter.
ENWW 21 3 Media This ch apter provides infor matio n on the following to pics: ● Choosin g pape r and othe r media ● Optimi zing prin t quality for medi a types ● Loading media into the pa per i.
22 Chapte r 3 Medi a ENWW Choosing paper and ot her media HP La serJet prin ters produ ce excellent p rint quality d ocume nts. Y ou ca n pri nt on a v ar iety of media, s uch as paper (inc luding u p to 100 % recycle d fiber cont ent pape r), env elopes, lab els, transparen cies, and custom- sized medi a.
ENWW Loading media int o the paper input tr ay 23 Loading me dia into the paper inpu t tray The pape r input tray holds up to 250 pag es of 2 0 lb (75 g/m 2 ) pape r or fe wer page s of he a vie r media (25 mm or less stack). Load me dia with the top f orward and the side to be pr inted facing up.
24 Chapte r 3 Medi a ENWW Printing transparenc ies and labels Only us e transpar encies and label s that are recomm ended f or laser pr inte rs, such as HP transp arency fi lm and HP Laser Jet labels. Se e Printe r media spe cificat ions for more inf ormation.
ENWW Printin g enve lopes 25 Printing en velope s Only use env el opes that are rec ommen ded for laser pr inters. See Printer medi a specif ication s f o r more infor mat io n. 1 T o prev ent t he env elopes from cur ling as they pri nt, open the straight- through o utput do or .
26 Chapte r 3 Medi a ENWW Printing letterhead and preprin ted f o rms T o print letterhead or preprinted form s 1 Load the media with the top forw ard and the side to be pr inted facing up. Adjust the media guides to fit the wi dth of the medi a. 2 Access the pr inter pro per ties.
ENWW Printing c ustom-si zed medi a and card s tock 27 Printing custom-s ized m edia and card stoc k The HP L aser Jet 100 5 Ser ies Pr inter c an pr int on custom- sized medi a or ca rd stock between 76 by 127 mm (3 by 5 i n.) and 21 6 by 356 mm (8.5 by 14 i n.
28 Chapte r 3 Medi a ENWW.
ENWW 29 4 Pr inting tasks This ch apter provides infor matio n on the following to pics: ● Access ing the pr inter prop erties (driver ) and help ● Print ing watermar ks ● Print ing multi ple pa.
30 Chapte r 4 Printi ng tasks ENWW Accessing th e printer proper ties (driver) and help This sect ion provide s informa tion on the following to pics: ● Printer pro perties (d river) ● Print er prope rties o nline hel p Printer pr oper ties (driver) Pr inter prop er ti es control the pr inter .
ENWW Printing wa termarks 31 Printing waterm arks Y ou can use the wat er mark op tion to print text “und er neath” (in the background) t he text of an ex isting docume nt. For e xample, you migh t want to hav e Draft or Confi dential pr inted in large gray letters diagonal ly across the fir st page or all of th e pages of a docu ment.
32 Chapte r 4 Printi ng tasks ENWW Canceling a p rint job Y ou can can cel a pr int job f rom a software appl ication or a pri nt queue. T o stop th e pri nter imm ediately , remove the remai ning medi a from the pri nter .
ENWW 33 5 Managing the pr int car tr idge This ch apter provides infor matio n on the following to pics: ● Using HP pr int cartrid ges ● Storing p rint cartr idges ● Print cartri dge life e xpec.
34 Chapte r 5 Manag ing the print c artridge ENWW Using HP print car tridg es HP policy on non-HP print car tridg es Hewlett-P a ckard Company cannot r ecommen d the use o f non-HP prin t car tr idge s, either new , refilled , or rem anuf a ctured.
ENWW Redistribut ing ton er 35 Red istrib uting to ner When t oner is low , faded or li ght area s appear on the p rin ted page. Y ou might be a ble to temporar ily i mprove print qua lity b y redi str ibuting the toner , which mea ns that you might be able to finis h the curr ent pr int job before replacing the pr in t car tridge.
36 Chapte r 5 Manag ing the print c artridge ENWW Changing the print car tridg e Note Y o u will feel some re sista nce when you op en the p rin t car tr idge door . Openi ng the p rint car tr idge d oor conveniently lifts the prin t car tr idge f or remov al.
ENWW 37 6 T roub leshooting the pr inter This ch apter provides infor matio n on the following to pics: ● Finding the sol ution ● Improv ing prin t quality ● Cleanin g the pri nter ● Clearing .
38 Chapte r 6 Troub leshooti ng the p rinter ENWW Finding the s oluti on Y ou can use this se ction to fi nd the sol ution to c ommon pr inter problems. P ages did not print ● Status light patterns: What status light p atter n is di splay ed on the pr inter? S ee Status li ght pattern s f or more inf or mation.
ENWW Finding the so lution 39 Status light patterns Status light pat terns Status lights Condition of the printer Action Ready The prin ter is read y to print. No action is neces sary . Proc essi ng The printer is receiv ing or processi ng data. W ait f or the job to print.
40 Chapte r 6 Troub leshooti ng the p rinter ENWW Printer initial i zation A printer initi alization is ta king place . No actio n is necess ary . F atal error Both light s are on. ● Unplug the pr inter f or 5 minu tes, a nd then plug i t ba ck in. ● If the prin ter still h as an error , contact HP Support.
ENWW Finding the so lution 41 Err or messages on the screen Error messages on the scr een Error message Solut ion Printer not respo nding Check the foll owing: ● The Re ady ligh t is on. ● The po wer cord an d printer cab le are correc tly conne cted.
42 Chapte r 6 Troub leshooti ng the p rinter ENWW Media handling p rob l ems Media handling pr oblems Pr oblem Solution Media j am ● See Cl eari ng prin ter med ia jams f or more i nf ormation. ● Mak e sure t hat you are pr inting w ith medi a that mee ts spec ification s.
ENWW Finding the so lution 43 Printed page is differ ent than what appeared on screen Printed page pr oblems Prob lem Solution Garb led, incorrect, o r incomplete te xt The p r inter cab le might be loose or def ective . T r y the f ollowi ng: ● T r y printing a job th at yo u kno w works.
44 Chapte r 6 Troub leshooti ng the p rinter ENWW Printer soft ware pr ob lems Printer software prob le ms Pr oblem Solution A pr int er dr iver for th e HP L aser Jet 1005 Series Printer is not visib le in the Printer fol d e r. ● Reinstall the printer softw are.
ENWW Improving print qu ality 45 Impro ving print quality This sec tion p rovides inform ation abo ut iden tifying a nd correc ting pr int def ects. Light print or fade ● The toner supply is low . See Managing the pr int car tridge for more in f or mation.
46 Chapte r 6 Troub leshooti ng the p rinter ENWW T oner smear ● If toner smears appear o n the leadi ng edge of the med ia, the med ia guides might be dir ty . Wipe th e media gu ides with a dr y , lint- free cloth. See Identi fying the printer ’s compone nts or Cleanin g the pri nter for m o r e i n fo r ma t i on .
ENWW Improving print qu ality 47 Curl or wave ● Check th e media type and qua lity . B oth high temperature and humid ity cause media to c url . See P rinter medi a specifi cations f or more inf ormation. ● The medi a might have been in t he paper input tray too long.
48 Chapte r 6 Troub leshooti ng the p rinter ENWW Cleaning th e printer Dur ing the pr inti ng proce ss, media, to ner , an d dust par ticles c an accu mulate insi de the prin ter . Over time, this buildu p can cause pri nt quality problems, such as toner specks or smear ing.
ENWW Cleaning the print er 49 Cleaning the print cartridge area Y ou d o not need to c lean the p rint car tridg e area ofte n. Howe v er , cleaning this ar ea can im prov e the quality of your pr inted sh eets. 1 Unplug the power cord, and wait for the pr inter to cool.
50 Chapte r 6 Troub leshooti ng the p rinter ENWW Cleaning the printer media path If you are experi encing to ner specks or do ts on th e pr intouts, you can us e the HP LaserJe t cleani ng utili ty to rem ove e x c es s media and tone r par ticles that can accu mulate on the fuser assem bly and roller s.
ENWW Clearing prin ter media jams 51 Clearing printer me dia jams Occasio nally , media becomes ja mmed du rin g a pr int jo b . S ome of the c auses i nclude th e f o llowin g: ● The pape r inp ut tra y is loaded i mproper ly or it is too full. See Loadi ng media i nto the pap er input t ray f or more inf ormation.
52 Chapte r 6 Troub leshooti ng the p rinter ENWW Remo ving a jammed page CAUTION Media j ams migh t result in loose to ner on the page. If tone r gets on your clothi ng, wipe th e toner off with a d r y cloth , and wash the c lothing in cold wat er. Hot water w ill perman ently se t the toner into the fa bric.
ENWW Changing the pick up roll er 53 Cha nging the pi c kup r oller If the pr inter regu larl y mispi cks (no media feeds thro ugh or more than one sheet feeds throug h), you might need to c hange or clea n the pickup rolle r . See A ccessor ies and o rdering in forma tion to or der a new pickup roller .
54 Chapte r 6 Troub leshooti ng the p rinter ENWW 7 Rotate the to p of the new pickup roll er aw ay from you until both side s snap in to pl ace. 8 Reinsta ll the print c ar tr idge, and close the pr int ca r tr idge door . 9 Plug th e pri nter in t o tur n it back on.
ENWW Cleaning the pick up roll er 55 Cleaning the p ic k u p roller Y o u can cl ean the pi c kup roller rat her than rep lace it. Remove the pickup roll er as desc rib ed in step s 1 throu gh 5 of Chan ging the pi ckup roll er . 1 Dab a lint -free clot h in isop ropyl alcohol, an d scr ub the r oller .
56 Chapte r 6 Troub leshooti ng the p rinter ENWW Changing the printer separation pad Note Before you change the s eparation pad, clea n the pickup rol ler . See Cleaning the p ickup rol ler fo r instructions. If the pape r input tray f eeds more t han one p age at a time, you migh t need to chan ge the p rinte r separat ion pad.
ENWW Changing the printe r separati on pad 57 7 Snap b oth sides of the se paration pad fir mly into pla ce. CAUTION Make sure that th e separatio n pad is straight an d that ther e is no spa ce between the sep aration pad and the sp ring- loaded base.
58 Chapte r 6 Troub leshooti ng the p rinter ENWW.
ENWW 59 7 Ser vice and suppor t This ch apter provides infor matio n on the following to pics: ● Avail ability ● Hardware service ● Extend ed warranty ● Guide lines for repacki ng the p rinter.
60 Chapte r 7 Servi ce and supp ort ENWW A vailability Hewlett-P a ckard provides a var iety of s er vice and suppor t option s aroun d the wor ld. The availability o f these pr ograms varies dep ending on your loc ation.
ENWW Service informa tion fo rm 61 Service information f orm Servic e information form Who is ret ur ning the equ ipment? Date: P erson to conta c t: Phone: Alternate cont act: Phone: Return shippi ng.
62 Chapte r 7 Servi ce and supp ort ENWW Hewlett-P a c kard Suppor t Thank you f o r your purcha se. Along wit h your product, you receive a variety of suppor t ser vic es from Hewlett-Pac kard and our suppo r t par tners that a re desig ned to give you the results you need, quic kly and prof essiona lly .
ENWW Hewlett-Packa rd Suppo rt 63 America Onli ne Amer ica On line/Ber telsma nn is available in the U.S ., Fr anc e, Germa ny , and U.K. Pr inter dr ivers, updated HP pri nter software, and su ppor t documen tation to he lp answer your questions ab out which H P products are available .
64 Chapte r 7 Servi ce and supp ort ENWW W orldwide sales and service offi ces Before calling a Hewlett-P ackard S ales and Ser vic e office, make sure that you contac t the approp riat e Customer S uppor t Ce nter number listed in Hewlett-P ackard Su pport .
ENWW 65 A Pr inter specifications This ch apter provides infor matio n on the following to pics: ● Speci fications ● FCC compliance ● Environ mental Product St ewardshi p Program ● Materi al S.
66 A ppendix A Print er sp ecifica tions ENWW Specifications En v ironmental spec ifications Opera ting enviro nment Printer plugged into an A C outlet: ● T emper ature: 10 ° C to 32.5 ° C (50° F to 90.5 ° F) ● Humi dity: 20% to 80% (no condensation) Install i n a well-v entilated ar ea.
ENWW Specifi cations 67 Pri nter capacit ies and rati ngs Print speed ● 14 pages per min ute ● First pag e out in less th an 10 sec o nds P aper input tra y capacity 250 sh eets of regular w eight.
68 A ppendix A Print er sp ecifica tions ENWW FCC comp liance This equ ipmen t has been tested and f ound to compl y with the limits for a Cla ss B di gital device, pursu ant to P ar t 15 of the FC C r ules. These l imits are d esigned to provide rea sonable prote ction agains t har mful in terference in a reside ntial ins tallatio n.
ENWW Environ mental Prod uct St ewardship P rogram 69 En vir onmental Pr oduct Ste ward ship Pr ogram Protecting the en vir onment Hewlett-P ackard Company is committe d to provid ing quali ty prod ucts in an environme ntally soun d manner . This pr oduct has been d esigned with sev eral attr ibutes to mi nimize the impa ct on our environment.
70 A ppendix A Print er sp ecifica tions ENWW HP Printing Supplies E n vironmental Pr ogram Since 1990, the HP Pr inting Supplie s Environme ntal Pr ogram has col lected m ore than 4 8 mil lion used pr int c ar tr idges that other wise mig ht have been discarded in the world’ s landfil ls.
ENWW Regulato ry stateme nts 71 Regulator y statements Laser saf e ty statement The Center f or De vices and Radiolo gical Health (CDRH) of the U .S. F ood a nd Dr ug Administ ration has impl emented r egulation s for laser prod ucts manufactured si nce August 1, 197 6.
72 A ppendix A Print er sp ecifica tions ENWW Laser statement f or Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Las erJet 1 005 -la ser kirjoitin on k ä yttäjän kan nalta tur vallinen luok an 1 la ser laite. Nor ma alissa käytössä ki rjoittimen suoja kotelointi es tää lase rsäteen pääsyn l aitteen ulkopuolell e.
ENWW 73 B Media specifications This ch apter provides infor matio n on the following to pics: ● Prin ter m edia s pecific ations ● Suppo rted me dia s izes (pr inter ) ● Guide lines for using m .
74 Appe ndix B Media s pecific ations ENWW Printer media specifications HP Lase rJet pr inter s produce excellent pr int qua lity . T he pr inter a ccepts a variety of m edia, suc h as cut -sheet pa per (includ ing rec ycled pa per), envelopes, labels, transpare ncies, vellum, an d custom -sized medi a.
ENWW Guidelines for us ing me dia 75 Guidelines for using media Pa p e r F or bes t result s, use conventional 20 l b (75 g/m 2 ) paper . Make sure th at the pa per is of go od quality and free o f cuts, nicks, tears, spot s, loose par ticles, du st, wr inkles, voids, and cu rled o r bent edges.
76 Appe ndix B Media s pecific ations ENWW Labe ls When s elect ing la bels, consider the qual ity of the f ollowing compone nts: ● Adhesive s: The a dhesive mater ial sho uld be stable at 200° C (392° F), the pri nter’ s maximum temp erature. ● Arrangement: Only use l abels tha t do no t hav e e xposed b acking between the m.
ENWW Guidelines for us ing me dia 77 En velopes with adhesive strips or flaps Env elopes with a peel-off adhesive str ip or with more th an one fl ap that f olds ov er to s eal must use adhesives co mpatible with th e heat a nd pressur e in the pr inter : 200 ° C (39 2° F).
78 Appe ndix B Media s pecific ations ENWW.
ENWW 79 C W arr anty and licensing This ch apter provides infor matio n on the following to pics: ● Hewlett- Packar d software l icense agreemen t ● Hewlett- Packar d limited wa rranty sta tement .
80 Appe ndix C Warranty and li censing ENWW Hewlett-P a c kard software license agreement A TTENT I ON: USE OF THE SOFTW ARE IS SUBJECT T O THE HP SOFTW ARE LICENSE TERMS SET FORTH BELO W . USING THE SOFTW ARE INDICA TES Y OUR ACCEPT ANCE OF THESE LICE NSE TERMS.
ENWW Hewlett-Pack ard limi ted warra nty state ment 81 Hewlett-P ackar d lim ited warranty statem ent The warranty for the HP Las erJet 10 05 Ser ies Pr inter v ari es depen ding on the date an d countr y/region of purchas e.
82 Appe ndix C Warranty and li censing ENWW 7. T O THE EXTENT ALLOWED BY LOCAL LA W , THE REMEDIES IN THIS W ARRANTY ST A TEMENT ARE Y OUR SOLE AND EXCLUSIVE REMEDIE S.
ENWW Limited warr anty for print car tridge l ife 83 Limi ted w arranty f or print car tridge lif e Note The f ol lowing warranty appl ies to the pri nt car tr idge that came with th is pri nter . HP pr int car tri dges are warranted to be free from de f e cts in m ateri als and wor kman ship unti l the HP tone r is depleted.
84 Appe ndix C Warranty and li censing ENWW.
ENWW 85 D Accessor ies and order ing inf or m ation Y ou can inc rease th e pr inter’ s capab ilities with op tional ac cessor ies and supp lies. Use accesso ries and su pplie s speci fically de sign ed for the HP La serJet 1005 Se rie s Pr inter to en sure opti mum performanc e.
86 Appe ndix D Accesso ries and or dering informat ion ENWW Replacem ent par ts Media pickup ro ller Used to pi ck the medi a from th e paper input tr ay and advance it through the pri nte r . RF0-100 8CN P aper input tr ay Used to hold medi a for th e printer .
ENWW 87 E Installing shared pr inters Windows s haring allows other network users to p rint to the HP Lase rJet 1005 S eri es Pr inter . T o enable Wind ows shar in g, see the operating s ystem’ s docu mentati on. Once the pr inter i s shar ed, you must insta ll the pr inter d rivers on a ll of the c ompute rs that will print t o the pr inte r .
88 Appendix E Installing shared printers ENWW.
ENWW Index 89 Inde x A Accessor ies ordering information 85 Acoustics 66 America Online accessing supp or t ser vices 63 C Canceling print jobs 32 Card stock guidelines f or using 77 printing 27 Clean.
90 I ndex ENWW Multiple pages per s heet printing 31 N N-up printing 31 O Online help printer proper ties (dr iver) 30 Online suppor t ser vices 62 Ordering information 85 Output paths 18 P P aper cho.
ENWW Index 91 T T oner EconoMode 32 redistributing 35 T ransparenc ies guidelines f or using 76 printing 24 T roubleshooting error mess ages on screen 41 finding solutions 38 image defects 45 media ha.
92 I ndex ENWW.
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デバイスHP 1005 Seriesの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
HP 1005 Seriesをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはHP 1005 Seriesの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。HP 1005 Seriesの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。HP 1005 Seriesで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
HP 1005 Seriesを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はHP 1005 Seriesの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、HP 1005 Seriesに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちHP 1005 Seriesデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。