Konica Minoltaメーカー1800816-001Aの使用説明書/サービス説明書
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magicolor 2500W User’s Guide ® A00V- 9563-00 A 1800816 -001 A.
Thank You Thank y ou for p urchasin g a magic olor 2500 W . Y ou hav e made an excellent cho ice. Y our magi color 2500W is s peciall y design ed for optimal p erforma nce in Wi ndows environm ents. Trademar ks KONICA M INOL T A and the KONICA MINOL T A logo are tradem arks or reg i stered trademarks of KONICA MINOL T A HOLDINGS, INC.
For EU member states only This symbo l me ans: Do not dispose of this product together with your hous ehold wast e! Please c ontact the Local Authority for appropriate dis - posal in structions. In th e case of a new devic e being purc has ed, the us ed on e can al so be give n to our deal er for appropri ate disposa l.
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Contents Conten ts i 1 Introduction . ....................... ................. ...................... ................. ...................... . 1 Getting Acquainte d with Your Printer 2 Space Requi .
Conte nts ii System Require ments 11 Selecting Drive r Defaults 11 Uninstalling th e Printer Driver 12 Displayi ng Printer Dr iver Setti ngs 12 Window s XP/Server 2 003 12 Window s 2000/Me/9 8SE 13 Us.
Conten ts iii What Is the Guarante ed Imagea ble (Printable) Area ? 31 Imageab le Area—En velopes 32 Page Margi ns 32 Loading Media 33 Tra y 1 (M ul ti purpo s e Tray ) 3 3 Loading Plain Paper 33 Ot.
Conte nts iv A Appendix ...... ....................... ................ ....................... ................. ..................... 95 Safety Specif ications 96 Technical Spec ifications 96 Printe.
1 Introduction.
Getting Acq uainted with Your Printe r 2 Getting Ac quainted with Your Print er Space Requirements T o en sure e asy opera tion, con s umable replacem ent and m aintenance, adher e to the rec ommende d space requireme nts detailed bel ow .
Getting Acquainted w ith You r Prin ter 3 Printer Pa rts The followi ng drawings illus trate the parts of your printer referre d to through- out this g uide, so pleas e take some tim e to be come fam iliar with them.
Getting Acq uainted with Your Printe r 4 Rear View 1—USB port Front View wit h Option 1—Dust co ver 1 1.
About the Control P anel 5 About t he Cont rol Panel 1—Re ady i ndi cator 2—Error indic ator 3—Rotate T oner key 4—T one r indicato rs 5—Ca ncel key About the Indicators The i ndi cat ors us.
Abou t the Co ntro l Panel 6 Status Messages (Ready Indicat or, Error Indicator) Status message s indic ate the current conditio n of the printer . The print er sta- tus also can be check ed on the St atus Display . (Refe r to “W orking w ith t he Status Displa y” on page 20.
About the Control P anel 7 About the Rotate Toner KEY Pressing th e Rotate T oner key once moves the cyan ton er cartridge s o that it can be rep laced. With eac h additio nal press of the Rotate T oner k ey , the black, y ellow , then magenta toner cartridge m oves so that it can be rep laced.
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2 About the Software.
Utilities a nd Documenta tion CD-ROM 10 Utilities and Docu mentation CD-ROM Drivers ! " For detail on t he installation of the printer driv ers, refer t o the magi- co lor 25 00W Ins tal lati on Gui de.
System Requ irements 11 System Requirem ents # Pers onal compu ter Celer on 333 MHz or higher # Operati ng System Micros oft Wind ows XP Home E d ition/Profe s sional , Window s Server 2003 , Window s.
Uninstalling th e Printer Dri ver 12 – (Windows M e/98SE) From the Star t menu, choos e Settings and t hen Printers to di spla y the Printers dir ectory . Righ t-click t he KONICA MINOL T A magicol or 2500W prin ter icon. Select t he Prope rt ies - Printer Properties - Basic tab.
Displayin g Printer Driver Settings 13 Windows 2000/Me/98SE 1 From th e Start menu, poin t to Setting s , and t hen click Print ers to display the Printers dire ctory . 2 Disp lay the p rinter driver s ettings: # Win dows 2000 —Right-clic k the KONICA MIN OL T A magico lor 2500W prin ter icon and choos e Printing Preferenc e s .
Using the Prin ter Driv er 14 Using the Printer Driver Common Buttons The b utt ons desc ribe d bel ow ap pea r on ea ch t ab. OK Click to e xit the Printing Pr eferences dialo g box, saving any changes made . Cancel Click to e x it the Pri nting Preferences dialo g box witho ut saving any changes made.
Using the Printer Driver 15 Pri nt er V iew Click the button to display an i mage of th e printer in th e figure are a. ! " This button does not appea r on the Ve r s i o n tab. Watermark View Click this button to displ ay a prev iew of the watermark .
Using the Prin ter Driv er 16 Layout Tab The Layo ut T ab allows yo u to # Print seve ral pages of a do cument on the s ame page (N-up pri nting) # Rotate th e print image 18 0 degrees # Specify d upl.
Using the Printer Driver 17 # Specify the colo r matchin g for printi ng docum ents # Specify the resol ution for the prin tout Version Tab The V ersio n T ab allows you to vi ew information about the printer driver .
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3 Using the Status Display.
Work ing wi th the S tatus Displ ay 20 Working with the Status Display Introduction The S tatu s Di spl ay sh ows in form ati on a bou t the c urre nt st at us of t he pr in ter (and its su ppl ies) a nd a llows yo u to spec ify va rious set tings such as th e time until the printer ente rs Energy Saver mode.
Recognizi ng Statu s Displ ay Alerts 21 # Printer Status Figure —Shows a grap hic representati on of t he printer and ind icates where the problem is.
Recoveri ng from a Status Display Al ert 22 Recovering from a Status Display A lert When the St atus Display notifies you of a p rinting probl em, doubl e-click its icon on the Wi ndows task bar to open the Status Display . The Status Display identifie s what type of error has o c curred.
4 Using Media.
Media S pecification s 24 Media Specificatio ns What types and sizes of media can I load? ! " For custom siz es, use t he printer driver to specify the setti ngs within the ranges show n in the above table. Media Media Size Inch Millimete r A4 8.
Media Type s 25 Media T ypes Before pu rchasing a large q uantity of spec ial media, do a trial printing with the same media an d check the pri nt quality . Keep medi a on a flat, le vel surfa ce in its original wrapp er until i t is time to load it. Fo r a list of approv ed media , refer to printer .
Media Types 26 # Adhesi ve # Folded, c reased, c urled, embossed, wa rped, or wrinkle d # Perforated, t hree-hole punche d, or torn # T oo slick, too coarse, or too te xtured # Diff erent in te xture .
Media Type s 27 Envelopes Print on the front (ad dress) si de only . Some parts o f the env elope con s ist of three laye rs of paper—the fro nt, back, an d flap.
Media Types 28 Labels A sheet of labels consi sts of a f ace sheet (the pr inting surface), adhesive, and a carrier she e t: # The face s heet mus t follow the plai n paper specific ation . # The face s heet surf ace must cove r the en tire carrie r sheet, and n o adhe- sive sh ould come throu gh on the surf ace.
Media Type s 29 Letterhead Format lett erhead data wit h in your a pplication. T ry prin ting your data on a sheet of p lain paper first t o check placeme nt. Postcards Format pos tcard data within your a pplicatio n. T ry print ing your d ata on a sheet of p lain paper first t o check placeme nt.
Media Types 30 # Folded or w rinkled Transparencie s ! " Do not fan tra nsparenc ies before loading them. Resulti ng static elec- tricity m ay caus e printing errors. ! " If you touc h the fac e of the trans parencies with your bare hands, print qualit y may be affect ed.
Media Type s 31 Use transpa rencies that are # Appr oved for las er p ri nti ng DO NOT use transparencies tha t # Have st atic electricit y that will ca use them to stick together # Are spec ified for i nkjet pri nters Glossy T est al l gl ossy to en sur e ac cept abl e per for man ce an d to en s ure th at the image does not sh ift.
Media Types 32 ! " When printing in color on lega l-size media, the bottom margin i s 17.0 mm (0 .669 " ). ! " When printing on glossy , the top marg in is 10 mm (0. 394 " ). Imageable Area—Envelopes Envelope s have a nongua ranteed imageab le area that vari es with envelope type.
Load ing Me dia 33 Loading Media How do I load media? T ake off the top an d bottom sheets of a ream of pap er . Hold ing a stac k of approx- imately 200 sheets a t a time, f an the stack to prevent s tatic buil dup before inserting it in a tray . ! " Do not fan tra nsparencies.
Load ing Medi a 34 2 Slide the m edia guides to pro- vide mor e space betwe en them. 3 Load the p aper face up in the tray . ! " Do not lo ad paper a bove the M mark. Up to 200 sheets (8 0 g/m 2 [22 lb]) of plain pape r ca n be loaded into the tray at one ti me.
Load ing Me dia 35 4 Slide th e media guides against the edg es of the paper . Other Media When load ing media ot her than pl ain paper , set th e media m ode (for e xam- ple, Env elo pe, La bel , Th ick St ock, or Transpa ren cy) in the d riv er for opti mum print qual ity .
Load ing Medi a 36 3 Slide the m edia guides to pro- vide mor e space betwe en them. 4 Load the e nvelopes flap side down in the tray . ! " Before loadi ng enve- lopes , pr ess t hem down to ma k.
Load ing Me dia 37 5 Slide th e media guides against the edg es of the envelope s. 6 Pull the le ver , and then open the top cover . ! " If ther e is pape r in the output tra y , remove it, and then fold up the out- put tr ay before o pening the top c over .
Load ing Medi a 38 7 Raise t he fuser s eparator le vers on the fuser unit. Note Since a med ia misfeed or decreas ed print qu ality may occur , be sure to return the levers on the fuse r unit to t he setting for plain paper b efore printing on media other than enve lopes.
Load ing Me dia 39 8 Carefu lly close the top co ver . ! " Before pri nting on m edia other than enve lopes, be sure to mov e the fuser separato r levers o n the fuser un it to its origi nal pos iti on. Loading Label She ets/Postcards/Thick Sto ck/ Transparencies 1 Open T ray 1.
Load ing Medi a 40 3 Slide the m edia guides to pro- vide mor e space betwe en them. 4 Load the m edia face up in the tray . ! " Up to 50 she ets can be loaded into the tray at one ti me. 5 Slide the m edia guides a gainst the edges of the media.
Manual Duplexi ng 41 Manual Duple xing Select pap er with high op acity for duplex (d ouble-sid ed) printing. For b est results, p rint a s mall qu antity to m a ke sure the opac ity is accepta ble. Only pla in paper can be used for m anual duplexi ng.
Output Tr ay 42 Output Tray All printed media is output to the face-down output tray on top of the printer . This tray has a capacit y of approximat ely 200 sheets (A4/Letter) of 80 g/m 2 (22 lb) paper .
5 Replacing Consumables.
Repla cing Consu m ables 44 Replacing Co nsumabl es Note Failure to foll ow instruction s as outline d in this manual coul d result in voiding your warranty . Refilled Toner Cartridges Note Do not use r efilled toner c a rtridges. Any damage to the printe r or quality problems caus ed by a refilled toner cartridge will void your warranty .
Repla cing Consu mables 45 When repla c ing a ton er cartridg e, refer to the f ollowing ta ble. For optimum print qual ity and performance , use onl y approve d KONICA MIN OL T A toner cartridg es for yo ur specific prin ter type, as lis ted in the table below .
Repla cing Consu m ables 46 TW A00V -071 Standar d-Capa city T o ner C artri dge -Y ell ow (Y) A0 0W121 Standard- Capacity T oner Cartridge -Ma genta (M) A 00W22 1 Standar d-Capa city T o ner Ca rtrid.
Repla cing Consu mables 47 Keep toner c artridges : # In th eir packa ging u ntil you ’re read y to in stall the m . # In a co ol, dry locat ion awa y from su nlight (due to hea t). The maximum storage temperature is 35 ° C (95 ° F) and th e maxim um storage humidity is 8 5% (nonco ndensing).
Repla cing Consu m ables 48 Replacing a Toner Cartrid ge Note Be careful not to spill to ner while replaci ng a toner cartridge. If ton e r spills, imm ediately wipe it off with a soft, dry cloth. When the t oner is empty , the toner i ndicator lights up.
Repla cing Consu mables 49 3 Pull the le ver , and then open the top cover . ! " If ther e is pape r in the output tra y , remove it, and then fold up the out- put tr ay before o pening the top c over . ! " Do no t to uch t he t rans fer belt .
Repla cing Consu m ables 50 5 Pull the ha ndle on the tone r car- tridge toward you, and then p ull the toner cartri dge up to remove it. ! " Do not manu ally rotate the tone r cartridge carou - sel. In addition , do not rotate th e carousel with force, othe rwise it may be damage d.
Repla cing Consu mables 51 8 Remove the cover from th e toner rol ler . ! " Do not touch or s cratch the tone r roller. 9 Align th e shaft on each end of the tone r cartridge with its hold- ers, and then i nsert the car - trid ge.
Repla cing Consu m ables 52 11 Close t he front cover . 12 Car efu lly clos e th e top c ov er . ! " When the to p cover is clos ed, th e bl ack t one r cartridg e automat i cally moves s o that it can be repl aced. With eac h press of t he Rotate T oner key , the ye llow , then magent a toner cartrid ge moves s o that it can be repl aced.
Repla cing Consu mables 53 Replacing the Drum Cartridge 1 Pull the le ver , and then open the top cover . ! " If ther e is pape r in the output tra y , remove it, and then fold up the out- put tr ay before o pening the top c over . ! " Do no t to uch t he t rans fer belt .
Repla cing Consu m ables 54 3 Prepare the new drum cartrid ge. ! " Do not touch the PC drum on the drum car- trid ge. 4 Install th e new drum ca rtridge.
Repla cing Consu mables 55 ! " The printer m ust complete a calib ration cyc le (less than 2 minutes) after the drum cartridge ha s been rep laced. If you op en a cov er befor e the printe r is reset, the c a libration stops, then sta rts over again after the cov er is closed.
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6 Maintaining the Printer.
Maintain ing the Printer 58 Maintaining the Prin ter CAUTION Read all cau tion and warning labe ls carefully , making sure to follow any instructio ns containe d in them. These lab els are loca ted on the inside of the printe r ’ s covers and the inte r ior of the pr inter bo dy .
Maintainin g the Pr inter 59 # Do not le ave the pri nter’s cove rs open for any lengt h of time, espe ciall y in well- lit pla ces; lig ht may da mage the drum cartridge. # Do not open the prin ter during printin g. # Do no t tap medi a stacks on th e printer .
Cleanin g t he P rinter 60 Cleaning th e Printer CAUTION Be sure to turn o ff the printer and unplug the power cord before cleaning. Exterior Ready Ready Error Error Cancel Cancel Y M C K Rotate Rotat.
Cleanin g th e P rinter 61 Interior Cleaning the Media Feed Roller and Laser Lens 1 Pull the le ver , and then open the top cover . ! " If ther e is pape r in the output tra y , remove it, and then fold up the out- put tr ay before o pening the top c over .
Cleanin g t he P rinter 62 Note Position t he removed d rum cartridge as shown in th e illustration a t the right. Be sure to kee p the drum ca rtr idge horizontal an d place it w here it will not become dirty .
Cleanin g th e P rinter 63 4 Clean the lase r lens by wiping it with a s oft, dry cl oth. 5 Reinst all the drum cartridge. BOTT OM.
Stori ng the Printer 64 6 Car efu lly clos e th e top c ov er . Storing the Printer Note If this printe r is not to be us ed for an extend ed period of time, store the p r inter with the fuser separator levers raised (set to th e envelope position) .
Storin g the Pr inter 65 Note Since a medi a misfeed or decreased prin t quality may occur , be sure to return the levers on the fuser unit to the setting for plain paper be fore printing on med ia other than envelopes.
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7 Troubleshooting.
Intr od ucti on 68 Introd uction This ch apter provide s informa tion to aid you in resol ving printer prob lems you may enc ounter , or at least g uide you to the p roper sources fo r help.
Prev enting Media Misfee ds 69 Preventing Media Misfeed s Make sur e that.. . Media m atches th e printer specif ications. Media i s flat, es pecially on th e leadi ng edge. The printe r is on a hard, fl at, level surface. Y ou stor e media in a dr y locatio n away from mois ture and h u midity .
Underst anding the Media Pa th 70 Understandin g the Media Path Underst anding the printe r ’ s media path w ill help you locate media m isfeeds. 1 Output tray 2 T ransfer bel t unit 3 T oner cartri.
Indicator Messag es 71 Rapid blink ing alter- nately The tray ran ou t of paper while pr inting . Load medi a into T ray 1. No media i n the tray specifie d in the p rinter driver .
Indicator Messages 72 Service Me ssage This mes sage in dicates a more serious fa ult tha t can onl y be corre cted by a cus tom er ser vic e eng ine er . Ready indi ca tor (green) Error indicator (orange) Condition Action Off Rapid blink- ing Fatal erro r T urn the printe r of f, then on aga in.
Clearing Media Misfee ds 73 Clearing Me dia Misfeeds T o avoid dama ge, alwa ys remove mi sfed medi a gently , witho ut tearing it. Any pieces o f media l eft in the p rinter , whether l arge or sm all, can obstruct the media path and cause furt her misfee ds.
Cleari ng Me dia Misfe eds 74 Clearing Procedure s 1 Pull the lev er , and then op en the top co ver . ! " If there is paper in th e output t ray , remove it, and the n fold up the out- put tray before ope ning the top cover . ! " Do not touch the trans fer belt.
Clearing Media Misfee ds 75 Note Position the rem oved drum cartridge as shown in the illustration a t the right. Be sure to k eep the drum cartrid ge horizontal and place it w here it will not become dirty .
Cleari ng Me dia Misfe eds 76 4 Remove any mis fed media..
Clearing Media Misfee ds 77 5 Return the fuser se parator levers to their or iginal posi tions. 6 Reinst all the drum cartridge..
Cleari ng Me dia Misfe eds 78 7 Car efu lly clos e th e top c ov er ..
Solv ing Prob lems wit h Medi a Misfe eds 79 Solving Problems with Media Misfeeds ! " Frequent misfeed s in any area in dicate that a rea shoul d be checked, repaired , or cleaned. Repeate d misfeed s ma y also ha ppen i f you’re using unsupported print media.
Solving Pro blems with Med ia Misfeed s 80 Media i s misfeed ing. Envelopes are facing the wrong w ay in T ray 1. Load the e nvelopes in T ray 1 so the flaps are facing down. If the flaps are o n the long edge, load the envel opes with the flap towa rd the left of the printer .
Solvin g Othe r Probl ems 81 Solving Other Prob lems ! " T o order KONICA MINOL T A consumables, go to www .q-shop.com. Symptom Cause Solution Printer power is not on.
Solvin g Other Pr oble ms 82 Not all pages print. The pr inter has the wrong k ind of cable, or the printer is not configu red for the corre ct ca ble an d port. Chec k you r cabl e. The Canc el ke y was pres sed. Make sure no one press ed the Cancel key whil e your job was printing.
Solvin g Othe r Probl ems 83 Media is wrinkled. The medi a is moi st from hum idity or ha v- ing wate r spilled on it. Remove the moist media and replace it with ne w , dry media. The media fe ed roller or fuse r unit is defec- tive. Check the m for damage .
Solvin g Problems with Pri nting Qua lity 84 Solving Problems with Prin ting Quality Symptom Cau se Solution Nothin g is printed, o r there are blank s pots on the printed p age. One or mo re of the toner cartri dges ar e defect ive. Remove the tone r cartridge an d check for damage.
Solving Proble ms with Printing Qu ality 85 Entire she et is printe d in black or color . One or more of the toner ca rtridges are defec tiv e. Remo ve the toner ca rtridge and chec k for dam age. If it is d amaged, replac e it. The drum ca rtridge is defec tiv e.
Solvin g Problems with Pri nting Qua lity 86 Image is blurred; backgro und is ligh tly stai ned; there is ins uffic ien t gloss o f the printed image. One or mo re of the toner cartri dges ar e defect ive. Remove the tone r cartridge an d check for damage.
Solving Proble ms with Printing Qu ality 87 There i s insuf ficient fusing or the image come s of f when rubbed. The med ia is moist from hum idity . Remo ve th e moist media and rep lace it with new, dry medi a. Unsu ppor te d med ia (wrong size, thick- ness , ty pe, et c.
Solvin g Problems with Pri nting Qua lity 88 Abnormal areas (whi te, black, or color) a ppear in a r egular pattern. The laser lens is dirty . Clean th e laser lens. The toner cartri dge is defect ive. Remove the toner c artridg e with t he color causi ng the abnormal im age.
Solving Proble ms with Printing Qu ality 89 If the probl em is not resol ved, even af ter all of the abo v e have b een pe r- formed, conta ct T echnical Support with the error info rmation. For contac t informat ion, refer to the Need Assista nce Sheet.
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8 Installing Accessories.
Dust Cover 92 Dust Cover The dust cover is a stan dard printe r feature in the Am ericas an d T aiwan, but an option al accessor y in other areas. Contac t your ven dor or g o to printe r .
Dust Cover 93 3 Attach th e lid to the dus t cover . Loading Media in Tray 1 w ith the D ust Cover ins t alled 1 Remo ve the li d from the dust cover , and then ope n the front panel of t he du st c over. 2 Slide th e media guides to pro- vide m ore spac e betwee n them.
Dust Cover 94 3 Load the m edia face up in the tray . ! " Do not lo ad abo ve the M mark. Do no t load more than 10 envelopes o r 50 sheets o f labels, post- cards, thick stock, o r transpare ncies at one time. 4 Slide the m edia guides a gainst the edges of the media.
A Appendix.
Safety Sp ecifications 96 Safety Specificat ions Technic al Specifications Printe r Printer Safety s tandards U.S. mod e l UL 60950-1, C SA C22.2 No. 60950-1-0 3 European m odel EU Direc tive 73/23 /EEC EU Directive 9 3 /68/EEC EN 6095 0-1 (IEC 60950 -1) China mod el GB 4943 EMC stan dards U.
Techn ica l Speci fic ations 97 W arm-up time 100 V/120 V : 54 sec onds o r less 220 to 2 40 V: 59 secon ds or less Media s izes Paper width: 92 to 216 mm (3.
Technical Spe cifications 98 Consumable Life Expecta ncy Chart ! " The values s hown for the toner cartridge a nd drum cartridge indicate the numbe r of pages for sim plex pri nting usi ng A4/Lette r-size media with 5% coverage. The actual life may differ (be shorter) dependin g on the print ing cond i- tions (co verage, paper siz e, etc.
Our Con cern f or En viro nmen tal Pro tect ion 99 Our Concern fo r Environmental Protectio n As an ENERGY ST AR ® Partner , we have dete rmined that this mach ine meet s the ENERGY ST AR Guide lines for energy efficie ncy .
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Index Index 101 A Accesso ry Dust cov er 92 B Basic ta b 15 C Consumables Toner cartr idge 44 D Dust cover 92 E Envelope 27 G Glossy 31 I Imag eab le a rea 31 Indicator Error messag es 70 Service me s.
Index 102 M Main tena nce 58 Manual du plexing 41 Media Clea ring misf eeds 73 Imageab le area 31 Loading 33 Path 70 Preventin g misfee ds 69 Media pa th 70 Medi a st orag e 42 Medi a ty pe Envelope 2.
デバイスKonica Minolta 1800816-001Aの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Konica Minolta 1800816-001Aをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはKonica Minolta 1800816-001Aの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Konica Minolta 1800816-001Aの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Konica Minolta 1800816-001Aで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Konica Minolta 1800816-001Aを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はKonica Minolta 1800816-001Aの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Konica Minolta 1800816-001Aに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちKonica Minolta 1800816-001Aデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
