APCメーカーAP8886の使用説明書/サービス説明書
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User Guide Metered Rack Power Distribution Unit AP88XX.
Contents Metered Rack PDU User Guide i Introduction ..................................................................... 1 Product Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Access Priorities for Logging on.
Metered Rack PDU User Guide ii Log on to the Command Line Interface . . . . . . . . . . . . . . . . . . . . . . 14 Remote access to the command line interface . . . . . . . . . . . . . . . 14 Local access to the command line interface . . . . . . . . .
Metered Rack PDU User Guide iii Device Command Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Network Port Sharing Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 31 bkLowLoad . . . . . . . . . . . . . . . . . .
Metered Rack PDU User Guide iv Device Management...................................................... 47 About the Device Manager Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Viewing the Load Status and Peak Load . . . . . . . . .
Metered Rack PDU User Guide v Port Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Ping Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 DNS. . . . . .
Metered Rack PDU User Guide vi Device IP Configuration Wizard ................................... 80 Capabilities, Requirements, and Installation . . . . . . . . . . . . . . . . . . 80 How to use the Wizard to configure TCP/IP settings . . . . . . . .
Metered Rack PDU User Guide vii Troubleshooting ............................................................ 92 Rack PDU Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Appendix A: List of Supported Commands ..........
Metered Rack PDU User Guide 1 Introduction Product Features The APC by Schneider Electric Metered Rack Power Distribution Unit (PDU) may be used as a stand- alone, network-manageable power distribution device or up to 4 devices can be connected together with one network connection.
2 Metered Rack PDU User Guide Access Priorities for Logging on Only one user at a time can log on to the Rack PDU. The priority for access, beginning with the highest priority , is as follows: • Loc.
Metered Rack PDU User Guide 3 W atchdog Features Overview T o detect internal problems and recover from unanticipated inputs, the Rack PDU uses internal, system- wide watchdog mechanisms. When it restarts to recover from an internal problem, a System: W armstart event is recorded in the event log.
4 Metered Rack PDU User Guide Specific assignment of Display IDs. Follow the instructions below before powering up any of the Rack PDUs in the group. If it is desired to have a specific assignment of Display IDs, this can be achieved by powering up the units for the first time in the desired order , 1 to 4.
Metered Rack PDU User Guide 5 Establish Network Settings Note: Disregard the procedures described in this section if you have StruxureW are Data Center Expert as part of your system. See the documentation for your StruxureW are Data Center Expert device for more information.
6 Metered Rack PDU User Guide When the Rack PDU reboots, the BOOTP server provides it with the TCP/IP settings. • If you specified a bootup file name, the Rack PDU attempts to transfer that file from the BOOTP server using TFTP or FTP . The Rack PDU assumes all settings specified in the bootup file.
Metered Rack PDU User Guide 7 Command Line Interface 1. Log on to the command line interface. See “Log on to the Command Line Interface” on page 14. 2. Contact your network administrator to obtain the IP address, subnet mask, and default gateway for the Rack PDU.
8 Metered Rack PDU User Guide Recovering from a Lost Password Y ou can use a local computer (a computer that connects to the Rack PDU or other device through the serial port) to access the command line interface. 1. Select a serial port at the local computer , and disable any service that uses that port.
Metered Rack PDU User Guide 9 Rack PDU Front Panel Note: Y our APC product is configured so the display backlight turns off after 10 minutes of inactivity . The backlight can be turned on by depressing any button below the display . Item Function Display Shows information about the Rack PDU.
10 Metered Rack PDU User Guide Item Function OK, W arning, Overload LED Indicates the status of the Rack PDU load. See “Load indicator LED” on page 13. T emp/Humidity port Port for connecting an APC T emperature Sensor (AP9335T) or an APC T emperature/Humidity Sensor (AP9335TH).
Metered Rack PDU User Guide 11 Display T ree Example 1.
12 Metered Rack PDU User Guide Display T ree Example 2.
Metered Rack PDU User Guide 13 Network Status LED 10/100 LED Load indicator LED The load indicator LED identifies overload and warning conditions for the Rack PDU. Condition Description Off One of the following situations exists: • The Rack PDU is not receiving input power .
14 Metered Rack PDU User Guide Command Line Interface About the Command Line Interface Y ou can use the command line interface to view the status of and configure and manage the Rack PDU. In addition, the command line interface enables you to create scripts for automated operation.
Metered Rack PDU User Guide 15 Local access to the command line interface For local access, use a computer that connects to the Rack PDU through the serial port to access the command line interface: 1. Select a serial port at the computer and disable any service that uses that port.
16 Metered Rack PDU User Guide • A Stat field reports the Rack PDU status. Stat : P+ N4 N6 Note: If P+ is not displayed, contact APC support staff. Using the Command Line Interface At the command line interface, use commands to configure the Rack PDU.
Metered Rack PDU User Guide 17 Command Syntax Example of a command that supports multiple options: user [-an <admin name>] [-ap <admin password>] In this example, the user command accepts the option -an , which defines the Administrator user name, and the option -ap , which defines the Administrator password.
18 Metered Rack PDU User Guide Command Response Codes The command response codes enable scripted operations to detect error conditions reliably without having to match error message text: The CLI repo.
Metered Rack PDU User Guide 19 Network Management Card Command Descriptions Access: Administrator , Device User Description: V iew a list of all the CLI commands available to your account type. T o view help text for a specific command, type the command followed by a question mark.
20 Metered Rack PDU User Guide boot Access: Administrator only Description: Define how the Rack PDU will obtain its network settings, including the IP address, subnet mask, and default gateway . Then configure the BOOTP or DHCP server settings. Example: T o use a DHCP server to obtain network settings: 1.
Metered Rack PDU User Guide 21 console Access: Administrator only Description: Define whether users can access the command line interface using T elnet, which is enabled by default, or Secure SHell (SSH), which provides protection by transmitting user names, passwords, and data in encrypted form.
22 Metered Rack PDU User Guide date Access: Administrator only Definition: Configure the date used by the Rack PDU. T o configure an NTP server to define the date and time for the Rack PDU, see “Set the Date and T ime” on page 76.
Metered Rack PDU User Guide 23 dns Access: Administrator only Definition: Configure the manual Domain Name System (DNS) settings. eventlog Access: Administrator , Device User Description: V iew the date and time you retrieved the event log, the status of the Rack PDU, and the status of sensors connected to the Rack PDU.
24 Metered Rack PDU User Guide FTP Access: Administrator only Description: Enable or disable access to the FTP server . Optionally , change the port setting to the number of any unused port from 5001 to 32768 for added security .
Metered Rack PDU User Guide 25 ping Access: Administrator , Device User Description. Determine whether the device with the IP address or DNS name you specify is connected to the network. Four inquiries are sent to the address. Example: T o determine whether a device with an IP address of 150.
26 Metered Rack PDU User Guide radius Access: Administrator only Description: V iew the existing RADIUS settings, enable or disable RADIUS authentication, and configure basic authentication parameters for up to two RADIUS servers.
Metered Rack PDU User Guide 27 resetT oDef Access: Administrator only Description: Reset all parameters to their default. Example: T o reset all of the configuration changes except the TCP/IP settings for the Rack PDU, type: resetToDef -p keepip snmp, snmpv3 Access: Administrator only Description: Enable or disable SNMP 1 or SNMP 3.
28 Metered Rack PDU User Guide tcpip Access: Administrator only Description: V iew and manually configure these network settings for the Rack PDU: Example 1: T o view the network settings of the Rack PDU, type tcpip and press E NTER . Example 2: T o manually configure an IP address of 150.
Metered Rack PDU User Guide 29 user Access: Administrator only Description: Configure the user name, password, and inactivity timeout for the Administrator , Device User , and Read-Only User account types. For information on the permissions granted to each account type, see “T ypes of User Accounts” on page 2.
30 Metered Rack PDU User Guide xferINI Access: Administrator only Description: Use XMODEM to upload an INI file while you are accessing the command line interface through a serial connection. After the upload completes: • If there are any system or network changes, the command line interface restarts and you must log on again.
Metered Rack PDU User Guide 31 Device Command Descriptions Network Port Sharing Commands The Command Line Interface allows commands to be sent to guest Rack PDUs.
32 Metered Rack PDU User Guide bkOverLoad Access: Administrator , Device User Description: Set or view the bank overload threshold current in amps. Y ou can specify all banks, a single bank, a range, or a comma-separated list of single banks and/or ranges.
Metered Rack PDU User Guide 33 devNearOver Access: Administrator , Device User Description: Set or view the near-overload threshold in kilowatts for the device. Example 1: T o view the near-overload threshold, type: apc> devNearOver E000: Success 20.
34 Metered Rack PDU User Guide humLow Access: Administrator , Device User Description: Set or view the low humidity threshold as a percent of the relative humidity .
Metered Rack PDU User Guide 35 phLowLoad Access: Administrator , Device User Description: Set or view the phase low-load threshold in kilowatts. T o specify phases, choose from the following options. T ype: all , a single phase, a range, or a comma-separated list of phases.
36 Metered Rack PDU User Guide phReading Access: Administrator , Device User Description: V iew the current, voltage, or power for a phase. Set or view the phase near-overload threshold in kilowatts. Y ou can specify all phases, a single phase, a range, or a comma-separated list of phases.
Metered Rack PDU User Guide 37 prodInfo Access: Administrator , Device User Description: V iew information about the Rack PDU. Example 1: T o view the product information for this Rack PDU, type: apc> prodInfo E000: Success AOS X.X.X Metered Rack PDU X.
38 Metered Rack PDU User Guide tempHigh Access: Administrator , Device User Description: Set or view the high-temperature threshold in either Fahrenheit or Celsius.
Metered Rack PDU User Guide 39 whoami Access: Administrator , Device User Description: V iew the user name of the active user . Example: apc> whoami E000: Success admin.
40 Metered Rack PDU User Guide W eb Interface Supported W eb Browsers Y ou can use Microsoft ® Internet Explorer ® (IE) 7.x and higher (on W indows ® operating systems only) or Mozilla ® Firefox ® 3.0.6 or higher (on all operating systems) to access the Rack PDU through its W eb interface.
Metered Rack PDU User Guide 41 URL address formats T ype the DNS name or IP address of the Rack PDU in the W eb browser ’ s URL address field and press E NTER . When you specify a non-default W eb server port in Internet Explorer , you must include http:// or https:// in the URL.
42 Metered Rack PDU User Guide Web Interface Features Read the following to familiarize yourself with basic W eb interface features for your Rack PDU. T abs The following tabs are available: • Home : Appears when you log on. V iew active alarms, the load status of the Rack PDU , and the most recent Rack PDU events.
Metered Rack PDU User Guide 43 Quick Links At the lower left on each page of the interface, there are three configurable links. By default, the links access the URLs for these W eb pages: • Link 1 :.
44 Metered Rack PDU User Guide Network Port Sharing on the W eb Interface Group Control using Network Port Sharing The web interface of the Rack PDU will have additional capabilities if the Rack PDU is part of a group. These capabilities are only displayed if the Rack PDU is part of a group.
Metered Rack PDU User Guide 45 Most of the web pages under the Home, Device Manager , and Environment tabs allow you to switch between Rack PDUs for viewing status and configuration/control. This switching is accomplished by selecting the Rack PDU Display ID of the unit you would like to view .
46 Metered Rack PDU User Guide About the Home T ab Use the Home tab to view active alarms, the load status of the Rack PDU, and the most recent Rack PDU events. The Overview view Path: Home > Overview The top of the Overview indicates the alarm status.
Metered Rack PDU User Guide 47 Device Management About the Device Manager T ab Path: Device Manager Use the Device Manager tab to: • V iew the load status for the Rack PDU • Configure load thresho.
48 Metered Rack PDU User Guide Configure the Name and Location of the Rack PDU Path: Device Manager > Device Load The name and location you enter appear on the Home tab. Note: Y ou can set the Name and Location through either the Device Manager tab or the Administration tab.
Metered Rack PDU User Guide 49 Environment Configure T emperature and Humidity Sensors Path: Environment Through the Environment tab, when you have a temperature or a temperature and humidity sensor c.
50 Metered Rack PDU User Guide Logs Use the Event and Data Logs Event log Path: Logs > Events > options Y ou can view , filter , or delete the event log. By default, the log displays all events recorded during the last two days in reverse chronological order .
Metered Rack PDU User Guide 51 T o filter the log (Logs > Events > log): • Filtering the log by date or time: T o display the entire event log, or to change the number of days or weeks for which the log displays the most recent events, select Last .
52 Metered Rack PDU User Guide Data log Path: Logs > Data > options The data log records the current and power for the device, phase, and banks, as well as temperature and humidity at the specified time interval. Each entry is listed by the date and time the data was recorded.
Metered Rack PDU User Guide 53 T o configure data log rotation (Logs > Data > rotation): Set up a password-protected data log repository on a specified FTP server . Enabling rotation causes the contents of the data log to be appended to the file you specify by name and location.
54 Metered Rack PDU User Guide How to use FTP or SCP to retrieve log files An Administrator or Device User can use FTP or SCP to retrieve a tab-delineated event log file ( event.
Metered Rack PDU User Guide 55 Administration: Security Local Users Setting user access Path: Administration > Security > Local Users > options The Administrator user account always has access to the Rack PDU. The Device User and Read-Only User accounts are enabled by default.
56 Metered Rack PDU User Guide Select one of the following: • Local Authentication Only : RADIUS is disabled. Local authentication is enabled. • RADIUS, then Local Authentication : RADIUS and local authentication are enabled. Authentication is requested from the RADIUS server first.
Metered Rack PDU User Guide 57 Configure the RADIUS Server Summary of the configuration procedure Y ou must configure your RADIUS server to work with the Rack PDU. For examples of the RADIUS users file with V endor Specific Attributes (VSAs) and an example of an entry in the dictionary file on the RADIUS server , see the Security Handbook .
58 Metered Rack PDU User Guide Inactivity T imeout Path: Administration > Security > Auto Log Off Use this option to configure the time (3 minutes by default) that the system waits before logging off an inactive user . If you change this value, you must log off for the change to take ef fect.
Metered Rack PDU User Guide 59 Administration: Network Features TCP/IP and Communication Settings TCP/IP settings Path: Administration > Network > TCP/IP The TCP/IP option on the left navigation.
60 Metered Rack PDU User Guide DHCP response options Each valid DHCP response contains options that provide the TCP/IP settings that the Rack PDU needs to operate on a network, and other information that affects the operation of the Rack PDU. V endor Specific Information (option 43).
Metered Rack PDU User Guide 61 Path: Administration > Network > TCP/IP > IPv6 settings Port Speed Path: Administration > Network > Port Speed The Port Speed setting defines the communication speed of the TCP/IP port.
62 Metered Rack PDU User Guide DNS Path: Administration > Network > DNS > options Use the options under DNS to configure and test the Domain Name System (DNS): • Select Primary DNS Server or Secondary DNS Server to specify the IPv4 or IPv6 addresses of the primary and optional secondary DNS server .
Metered Rack PDU User Guide 63 W eb Path: Administration > Network > Web > options Option Description access T o activate changes to any of these selections, log off from the Rack PDU: • Disable : Disables access to the W eb interface. (T o re-enable access, log in to the command line interface, then type the command http -S enable .
64 Metered Rack PDU User Guide Console Path: Administration > Network > Console > options Note: T o use SSH, you must have an SSH client installed. Most Linux and other UNIX platforms include an SSH client, but Microsoft W indows operating systems do not.
Metered Rack PDU User Guide 65 SNMP All user names, passwords, and community names for SNMP are transferred over the network as plain text. If your network requires the high security of encryption, disable SNMP access or set the access for each community to Read.
66 Metered Rack PDU User Guide SNMPv1 Path: Administration > Network > SNMPv1 > options Option Description access Enable SNMPv1 Access: Enables SNMP version 1 as a method of communication with this device.
Metered Rack PDU User Guide 67 SNMPv3 Path: Administration > Network > SNMPv3 > options For SNMP GET s, SET s, and trap receivers, SNMPv3 uses a system of user profiles to identify users. An SNMPv3 user must have a user profile assigned in the MIB software program to perform GET s and SET s, browse the MIB, and receive traps.
68 Metered Rack PDU User Guide FTP Server Path: Administration > Network > FTP Server The FTP Server settings enable (by default) or disable access to the FTP server and specify the TCP/IP port (21 by default) that the FTP server uses to communicate with the Rack PDU.
Metered Rack PDU User Guide 69 Administration: Notification Event Actions Path: Administration > Notification > Event Actions > options T ypes of notification Y ou can configure event actions to occur in response to an event or group of events.
70 Metered Rack PDU User Guide Configuring by event. T o define event actions for an individual event: 1. Select the Administration tab, Notification on the top menu bar, and by event under Event Actions on the left navigation menu. 2. In the list of events, review the marked columns to see whether the action you want is already configured.
Metered Rack PDU User Guide 71 Active, Automatic, Direct Notification E-mail notification Overview of setup. Use the Simple Mail T ransfer Protocol (SMTP) to send e-mail to up to four recipients when an event occurs.
72 Metered Rack PDU User Guide E-mail test. Path: Administration > Notification > E-mail > test Send a test message to a configured recipient. SMTP Server Select one of the following methods for routing e-mail: • Local : Through the Rack PDU’ s SMTP server .
Metered Rack PDU User Guide 73 SNMP traps T rap Receivers. Path: Administration > Notification > SNMP T raps > trap receivers V iew trap receivers by NMS IP/Host Name. Y ou can configure up to six trap receivers. • T o configure a new trap receiver , click Add T rap Receiver .
74 Metered Rack PDU User Guide Remote Monitoring Service Path: Administration > Notification > Remote Monitoring The APC Remote Monitoring Service (RMS) is an optional service that monitors your system from a remote operation center 24 hours a day , 7 days a week, and notifies you of device and system events.
Metered Rack PDU User Guide 75 Syslog settings. Path: Logs > Syslog > settings Syslog test and format example. Path: Logs > Syslog > test Send a test message to the Syslog servers configured through the servers option. 1. Select a severity to assign to the test message.
76 Metered Rack PDU User Guide Administration: General Options Identification Path: Administration > General > Identification Define the Name (the device name), Location (the physical location), and Contact (the person responsible for the device) used by StruxureW are Data Center Expert and the SNMP agent of the Rack PDU.
Metered Rack PDU User Guide 77 Daylight saving Path: Administration > General > Date & Time > daylight saving Enable traditional United States Daylight Saving T ime (DST), or enable and configure a customized daylight saving time to match how Daylight Saving T ime is implemented in your local area.
78 Metered Rack PDU User Guide Event Log and T emperature Units Path: Administration > General > Preferences Color-code event log text This option is disabled by default. Mark the Event Log Color Coding checkbox to enable color -coding of alarm text recorded in the event log.
Metered Rack PDU User Guide 79 Configure Links Path: Administration > General > Quick Links Select the Administration tab, General on the top menu bar , and Quick Links on the left navigation menu to view and change the URL links displayed at the bottom left of each page of the interface.
80 Metered Rack PDU User Guide Device IP Configuration Wizard Capabilities, Requirements, and Installation How to use the Wizard to configure TCP/IP settings The Device IP Configuration W izard config.
Metered Rack PDU User Guide 81 Run the Wizard to perform the configuration. T o discover and configure the unconfigured Rack PDUs or network-enabled devices over the network: 1. From the Start menu, launch the W izard. The W izard detects the first Rack PDU or network- enabled device that is not configured.
82 Metered Rack PDU User Guide How to Export Configuration Settings Retrieving and Exporting the .ini File Summary of the procedure An Administrator can retrieve the .ini file of a Rack PDU and export it to another Rack PDU or to multiple Rack PDUs. 1.
Metered Rack PDU User Guide 83 Detailed procedures Retrieving. T o set up and retrieve an .ini file to export: 1. If possible, use the interface of a Rack PDU to configure it with the settings to export. Directly editing the .ini file risks introducing errors.
84 Metered Rack PDU User Guide T ransferring the file to a single Rack PDU. T o transfer the .ini file to another Rack PDU, do either of the following: • From the W eb interface of the receiving Rack PDU, select the Administration tab, General on the top menu bar , and User Config File on the left navigation menu.
Metered Rack PDU User Guide 85 The Upload Event and Error Messages The event and its error messages The following event occurs when the receiving Rack PDU completes using the .
86 Metered Rack PDU User Guide File T ransfers How to Upgrade Firmware Benefits of upgrading firmware When you upgrade the firmware on the Rack PDU: • Y ou obtain the latest bug fixes and performance improvements. • New features become available for immediate use.
Metered Rack PDU User Guide 87 Using the Firmware Upgrade Utility This Firmware Upgrade Utility is part of the firmware upgrade package available on the APC W eb site. ( Never use an Upgrade Utility designated for one product to upgrade the firmware of another product).
88 Metered Rack PDU User Guide SCP . T o use Secure CoPy (SCP) to upgrade firmware for the Rack PDU, follow these steps (this procedure assumes bootmon does not need upgrading, it is always necessary to upgrade the other two though): 1. Locate the firmware modules, see “Using the Utility for manual upgrades, primarily on Linux.
Metered Rack PDU User Guide 89 How to upgrade multiple Rack PDUs Firmware Upgrade Utility . Use this for multiple firmware updates in IPv4 if you have W indows. The utility records all upgrade steps in a log as a good reference to validate the upgrade.
90 Metered Rack PDU User Guide If you are unsure whether to upgrade any particular module, then upgrading all three is recommended. 1. Obtain the latest firmware files. See “T o extract the firmware files:” on page 87. 2. Create a folder on your flash drive called apcfirm .
Metered Rack PDU User Guide 91 V erifying Upgrades and Updates V erify the success or failure of the transfer T o verify whether a firmware upgrade succeeded, use the xferStatus command in the command line interface to view the last transfer result, or use an SNMP GET to the mfiletransferStatusLastT ransferResult OID.
92 Metered Rack PDU User Guide T roubleshooting Rack PDU Access Problems For problems that persist or are not described here, see the back cover of this manual. Problem Solution Unable to ping the Rack PDU If the Rack PDU’ s Status LED is green, try to ping another node on the same network segment as the Rack PDU.
Metered Rack PDU User Guide 93 Appendix A: List of Supported Commands Network Management Card Command Descriptions ? about alarmcount [-p [all | warning | critical]] boot [-b <dhcpBootp | dhcp | bo.
94 Metered Rack PDU User Guide radius [-a <local | radiusLocal | radius> (Access)] [-p1 <primary server>] [-s1 <primary server secret>] [-t1 <primary server timeout>] [-p2 <.
Metered Rack PDU User Guide 95 Device Command Descriptions bkLowLoad [[id#:]<“all” | bank#> <current>] bkNearOver [[id#:]<“all” | bank#> <current>] bkOverLoad [<“a.
10/2012 990-3429D-001 APC W orldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways: • V isit the APC W eb site to access documents in the APC Knowledge Base and to submit customer support requests.
デバイスAPC AP8886の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
APC AP8886をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはAPC AP8886の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。APC AP8886の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。APC AP8886で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
APC AP8886を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はAPC AP8886の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、APC AP8886に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちAPC AP8886デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。