NECメーカーV260Xの使用説明書/サービス説明書
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Por tabl e Project or V 3 0 0X / V2 6 0X / V 2 3 0X / V2 6 0 R / V2 6 0/ V2 3 0/ V3 0 0W / V2 6 0W User’s Man ual The V230X and V23 0 are not dis tribu ted in Nor t h Ameri ca. Mo del No.: NP- V30 0 X, NP-V 260X, NP-V 230X, NP-V 260 R, NP- V260, NP- V230, NP- V300W, NP- V26 0W The NP-V 260 R is dis tribu ted in Bra zil onl y .
3rd e diti on, Apr il 201 0 • DLPandB rilli antCo loraretrad emark sofT exasInstru ments. • IBMisat radem arkorreg isteredt radem arkofIntern ationa lBusin essMac hine sCorp oratio n. • Mac intosh,M acOSXandPowerBo okaretrad emar ksofApp leInc.
i Important Information Safety Cautions Precautions Please read this manual carefully bef ore using y our NEC projector and keep the manual handy f or future reference.
ii Important Information RF Interference (for USA only) W ARNING The F ederal Communications Commission does not allo w any modifications or changes to the unit EXCEPT those specified b y NEC Display Solutions of Amer ica, Inc. in this manual. Failure to comply with this gov er nment regu- lation could v oid y our right to operate this equipment.
iii Important Information Fire and Shock Pr ecautions • Ensure that there is sufcient ventilation and that vents are unobstructed to prev ent the b uild-up of heat inside your projector . Allow at least 4 inches (10cm) of space between your projector and a w all.
iv Important Information - If the projector does not operate normally when you f ollow the instructions described in this user's manual. - If the projector has been dropped or the cabinet has been damaged. - If the projector e xhibits a distinct change in perf or mance , indicating a need for service.
v Important Information CA UTION: • DONOT TOUCH THELAMP immediatelyafterit hasbeen used. Itwill beextremelyhot. T urn theprojector off and then disconnect the power cab le . Allow at least one hour for the lamp to cool bef ore handling.
vi T able of Contents Important Information ............................................................................................ i T able of Contents .............................................................................................
vii T able of Contents 7 T ur ning off the Projector .............................................................................................. 2 7 After Use......................................................................................
1 1. Intr oduction 1 What’ s in the Box? Make sure y our bo x contains e v er ything listed. If any pieces are missing, contact y our dealer . Please sav e the original bo x and packing materials if you e ver need to ship your projector .
2 1. Introduction Intr oduction to the Projector This section introduces you to y our ne w projector and describes the features and controls. Congratulations on Y our Purchase of the Projector This DLP ® projector is one of the v ery best projectors av ailable toda y .
3 1. Introduction • Preventingunauthorizeduseoftheprojector Enhanced smar t secur ity settings for ke yword protection, cabinet control panel lock, security slot, chain opening tohelppre ventunauthorizedaccess ,adjustmentsandtheftdeterrence.
4 1. Introduction Part Names of the Pr ojector Zoom Lev er ( → page 23 ) Controls ( → page 5 ) Lens Lens Cap Built-in Security Slot ( )* Adjustable Tilt Foot Le v er ( → page 22 ) Adjustable.
5 1. Introduction T op Features 1. PO WERButton(ON/ST ANDBY)( ) ( → page 18 , 2 7 ) 2. PO WER Indicator ( → page 17 , 18 , 2 7 , 7 3 ) 3. ST A TUSIndicator ( → page 7 3 ) 4. LAMPIndicator ( → page 70 , 7 3 ) 5.
6 1. Introduction T erminal Panel Features 1. COMPUTER OUT Connector (Mini D-Sub 15 Pin) ( → page 1 3 ) 2 . COMPUTER IN/ Component Input Connector (MiniD-Sub15Pin) ( → page 1 2 , 1 3 , 14 ) 3.
7 1. Introduction Part Names of the Remote Contr ol 3 7 5 6 1 2 10 15 16 14 17 9 4 8 13 29 30 31 19 20 25 27 28 24 18 23 22 21 26 32 12 11 1. Infrared T ransmitter ( → page 9 ) 2. PO WERONButton ( → page 14 ) 3. PO WEROFFButton ( → page 23 ) 4, 5, 6.
8 1. Introduction 30° 30° 30° 30° OPEN Remote Control Pr ecautions • Handletheremotecontrolcarefully . • Iftheremotecontrolgetswet,wipeitdryimmediately . • A v oide xcessiveheatandhumidity .
9 3 2 1 2. Installation and Connections This section describes how to set up your projector and ho w to connect video and audio sources. Y our projector is simple to set up and use.
10 2. Installation and Connections Throw Distance and Scr een Size The follo wing shows the proper relativ e positions of the projector and screen. Ref er to the table to determine the position of installation. Distance Chart C D B Screen center Lens center Screen bottom 2.
11 2. Installation and Connections W ARNING * Installing your projector on the ceiling must be done by a qualified technician. Contact your NEC dealer f or more inf or mation. * Do not attempt to install the projector yourself . • Only use y our projector on a solid, le v el surface.
12 2. Installation and Connections COMPUTER IN PHONE PHONE AUDIO IN Making Connections Connecting Y our PC or Macintosh Computer NOTE: When using with a notebook PC, be sure to connect the projector and notebook PC while the projector is in standby mode and before turning on the power to the notebook PC.
13 2. Installation and Connections Connecting an External Monitor Y ou can connect a separate, e xternal monitor to your projector to simultaneously vie w on a monitor the computer analog image you’ re projecting. NOTE:Daisychainconnectionisnotpossible.
14 2. Installation and Connections AUDIO IN LR AUDIO OUT L R Component YC bC r COMPUTER IN AUDIO IN NOTE:RefertoyourDVDplayer'sowner'smanualformoreinformationaboutyourDVDplayer'svideooutputrequirements.
15 2. Installation and Connections AUDIO IN LR AUDIO OUT L R VIDEO OUT S-VIDEO VIDEO VIDEO IN S-VIDEO IN AUDIO IN Connecting Y our VCR Use audio equipment f or stereo sound.
16 2. Installation and Connections Connecting to a Network (V300X/V260X only) TheprojectorcomesstandardwithaLANpor t(RJ-45)whichprovidesaLANconnectionusingaLANcab le. Using a LAN cab le allo ws you to specify the Networ k Settings and the Aler t Mail Settings f or the projector over a LAN.
17 2. Installation and Connections Connecting the Supplied Power Cable Connect the supplied power cab le to the projector . First connect the supplied power cable's three-pin plug to the A C IN of the projector , and then connect the other plug of the supplied power cab le in the w all outlet.
18 3. Pr ojecting an Image (Basic Operation) This section describes how to turn on the projector and to project a picture onto the screen. 1 T ur ning on the Pr ojector 1. Remove the lens cap • Do not rem ov e the lens cap b y pul ling on the strin g.
19 3. Projecting an Image (Basic Operation) Note on Startup screen (Menu Language Select scr een) When y ou first turn on the projector , you will get the Star tup menu. This menu gives y ou the opportunity to select one ofthe21menulanguages.
20 3. Projecting an Image (Basic Operation) Selecting a Sour ce Selecting the computer or video source NOTE:T urnonthecomputerorvideosourceequipmentconnectedtotheprojector . SelectingfromSour ceList Press and quic kly release the SOURCE button on the projecto r cabinet to displa y the Source list.
21 3. Projecting an Image (Basic Operation) Adjusting the Pictur e Size and Position Usetheadjustabletiltf oot,thezoomlev erorthef ocusringtoadjustthepicturesizeandposition. In this chapter dra wings and cables are omitted f or clar ity .
22 3. Projecting an Image (Basic Operation) 2 1 4 3 Adjustable Tilt Foot V entilation outlet Adjustable Tilt Foot Le ver Adjust the Tilt Foot 1. Lift the front edge of the projector .
23 3. Projecting an Image (Basic Operation) Zoom UsetheZOOMle vertoadjusttheimagesiz eonthescreen. Zoom Lev er Focus Use the FOCUS ring to obtain the best focus .
24 3. Projecting an Image (Basic Operation) Corr ecting Keystone Distortion Correcting Keystone Distortion If the screen is tilted vertically , k eystone distortion becomes large.
25 3. Projecting an Image (Basic Operation) Adjusting with the remote contr ol 1. Press the KEYST ONE button. The Ke ystone bar will be displa yed. 2. Use the or button to correct the ke ystone distortion. Adjust so that the right and left sides are parallel.
26 3. Projecting an Image (Basic Operation) Optimizing Computer Signal Automatically Adjusting the Image Using Auto Adjust Optimizingacomputerimageautomatically . PresstheA UTOADJ . buttontooptimiz eacomputerimageautomatically .
27 3. Projecting an Image (Basic Operation) 7 T ur ning of f the Pr ojector T oturnoffthepr ojector: 1. First, press the (PO WER) button on the projector cabinet or the PO WER OFF button on the remote con- trol. The [POWER OFF / ARE Y OU SURE? /CARBON SA V - INGS- SESSION X.
28 3. Projecting an Image (Basic Operation) After Use Preparation: Makesurethatthepr ojectoristurnedoff. 1. Disconnect any other cables.
29 1 T ur ning of f the Image and Sound Press the A V -MUTE button to tur n off the image and sound for a shor t period of time. Press again to restore the image and sound. NOTE: Even though the image is turned off, the menu still remains on the screen.
30 4. Convenient Features Changing Eco Mode This f eature enables y ou to select two brightness modes of the lamp: OFFandONmodes. Thelamplifecanbee xtendedbyturningonthe[ECOMODE]. [ECOMODE] Description Status of LAMP indicator [OFF] This is the def ault setting (100% Brightness).
31 4. Convenient Features Checking Energy-Saving Ef fect [CARBON METER] This feature will show energy-saving effect in terms of CO 2 emission reduction (kg) when the projector’s [ECO MODE] issetto[ON]. Thisf eatureiscalled[CARBONMETER].
32 4. Convenient Features Pr eventing the Unauthorized Use of the Projector [SECURITY] Ak eyw ordcan beset f ory ourprojector using theMenu toa v oidoper ationb yan unauthorizeduser . Whena k eyw ord is set, tur ning on the projector will displa y the K eyw ord input screen.
33 4. Convenient Features 7. T ype in the same combination of buttons and press the ENTER button. The confirmation screen will be displayed. 8. Select [YES] and press the ENTER button. The SECURITY function has been enabled. T oturnontheprojectorwhen[SECURITY]isenab led: 1.
34 4. Convenient Features T odisabletheSECURITYfunction: 1. Press the MENU button. The menu will be displa y ed. 2. Select [SETUP] → [INST ALLA TION] → [SECURITY] and press the ENTER b utton. The OFF/ON menu will be displa y ed. 3. Select [OFF] and press the ENTER button.
35 4. Convenient Features 30˚ 30˚ 7 Using the Optional Remote Mouse Receiver (NP01MR) The optional remote mouse receiv er enables y ou to operate your computer’ s mouse functions from the remote control. It is a great con venience f or clicking through your computer-gener ated presentations.
36 4. Convenient Features Operatingy ourcomputer’ smousefromtheremotecontr ol Y ou can operate your computer’ s mouse from the remote control. P A GE / Button: scrolls the vie wing area of the windo w or to mov e to the pre vious or ne xt slide in P ower- P oint on your computer .
37 4. Convenient Features Network Setting by Using an HTTP Br owser (V300X/V260X) Overview Connecting the projector to a network allows the Aler t Mail setting ( → page 3 9 ) and the projector control from a computer via the network.
38 4. Convenient Features NetworkSettings http://<the projector’ s IP address> /index.html DHCP .................................. Enabling this option automatically assigns an IP address to the projector from your DHCP server .
39 4. Convenient Features AlertMailSetting http://<the projector’ s IP address>/lanconfig.html This option notifies your computer of an error message via e-mail when using wired LAN. An error message notification will be sent when the projector lamp has reached the end of its usable lif e or an error occurs in the projector.
40 4. Convenient Features V iewing 3D Images Theprojectorprovides3Dimages toauserwearing commerciallyav ailableDLP ® Link compatib le LCD shutter eye- glasses.
41 4. Convenient Features On-screenmenuf or3Dimages F ollowthestepstodispla ythe3Dmenu. 1. Press the MENU b utton. The[SOURCE]menuwillbedispla y ed. [V230X/V260/V230] [V300X/V260X] 2. Pressthe button twice.
42 4. Convenient Features In vertingtheorderofdispla yingtheimagesforlefte yeandrightey e[L/RINVERT] This function changes the order of displa ying the images f or left ey e and right ey e. Changethesettingifyouha v edifcultyseeing3Dimages.
43 5. Using On-Scr een Menu 1 Using the Menus NOTE: The on-screen menu may not be displayed correctly while interlaced motion video image is projected.
44 5. Using On-Screen Menu Menu Elements Slide bar Solid triangle T ab Radio button High Altitude symbol Menuwindowsordialogbo xestypicallyhavethef ollowingelements: Highlight ............................. Indicates the selected menu or item.
45 5. Using On-Screen Menu List of Menu Items Some menu items are not a vailab le depending on the input source. Menu Item Default Options SOURCE COMPUTER(V230X/V260/V230) COMPUTER1,COMPUTER.
46 5. Using On-Screen Menu SETUP OPTIONS(2) OFF TIMER OFF OFF ,0:30,1:00,2:00,4:00,8:00,12:00,16:00 ST ANDBY MODE NORMAL NORMAL, POWER-SA VING A UT O PO WER ON(AC) OFF OFF , ON A UT O PO WER ON(COMP .
47 5. Using On-Screen Menu Menu Descriptions & Functions [SOURCE] [V230X/V260/V230] [V300X/V260X] COMPUTER Selects the computer connected to your COMPUTER IN input connector . NOTE: • WhenthecomponentinputsignalisconnectedtotheCOMPUTERINconnector ,select[COMPUTER].
48 5. Using On-Screen Menu Menu Descriptions & Functions [ADJUST] [PICTURE] [PRESET] Thisfunctionallowsy outoselectoptimizedsettingsf oryourprojectedimage. Y ou can adjust neutral tint f or yello w , cyan or magenta.
49 5. Using On-Screen Menu SelectingGammaCorrectionMode[GAMMACORRECTION] Each mode is recommended f or : DYNAMIC .............. Creates a high-contrast picture. NA TURAL ............... Natural reproduction of the picture. BLACK DET AIL .
50 5. Using On-Screen Menu [RESET] The settingsand adjustments for [PICTURE] will be returned to thef actor y settings with the exception of the follo wing; Presetnumbersand[REFERENCE]withinthe[PRESET]screen.
51 5. Using On-Screen Menu [IMA GE OPTIONS] AdjustingClockandPhase[CLOCK/PHASE] This allows y ou to manually adjust CLOCK and PHASE. CLOCK ................... Use this item to fine tune the computer image or to remove any vertical banding that might appear .
52 5. Using On-Screen Menu AdjustingHorizontal/V er ticalP osition[HORIZONT AL/VERTICAL] Adjuststheimagelocationhorizontallyandvertically . - Animagecanbedistor tedduringtheadjustmentof[CLOCK]and[PHASE].
53 5. Using On-Screen Menu NA TIVE The projector displays the current image in its true resolution when the incoming computer signal has a lower resolution than the projector’ s native resolution.
54 5. Using On-Screen Menu T urningonNoiseReduction[NOISEREDUCTION] This function allows y ou to select the le vel of noise reduction. Theprojectorissettotheoptimizedle v elf oreachsignalatthef actor y .
55 5. Using On-Screen Menu Menu Descriptions & Functions [SETUP] [GENERAL] Correcting V erticalKeystoneDistortionManually[KEYST ONE] Y ou can correct vertical distor tion manually .
56 5. Using On-Screen Menu SettingEcoMode[ECOMODE] This f eature tur ns on or off the ECO mode. The lamp lif e can be e xtended by selecting [ON]. Selecting [ON] also decreasesf annoisewhencomparedto[OFF]mode.
57 5. Using On-Screen Menu [MENU] SelectingMenuColor[COLORSELECT] Y ou can choose between two options f or menu color: COLOR and MONOCHR OME.
58 5. Using On-Screen Menu SelectingMenuDispla y Time[DISPLA Y TIME] This option allows y ou to select ho w long the projector waits after the last touch of a button to turn off the menu. The presetchoicesare[MANU AL],[AUT O5SEC],[A UTO15SEC],and [A UTO45SEC].
59 5. Using On-Screen Menu [INST ALLA TION] SelectingProjectorOrientation[ORIENT A TION] This reorients your image f or y our type of projection. The options are: desktop front projection, ceiling rear projection, desktop rear projection, and ceiling front projection.
60 5. Using On-Screen Menu SelectingCommunicationSpeed[COMMUNICA TIONSPEED] This f eature setsthe baudrate ofthe PC Control por t (D-Sub 9P). It suppor tsdata rates from4800 to 38400 bps.
61 5. Using On-Screen Menu [OPTIONS(1)] SelectingFanMode[F ANMODE] This option allows y ou to select three modes f or f an speed: Auto mode, High speed mode , and High Altitude mode. AUTO ..................... The built-in fans automatically run at a variable speed according to the internal temperature.
62 5. Using On-Screen Menu EnablingKe ySoundandErr orSound[BEEP] This f eature turns on or off the button sound or alar m when the f ollowing oper ations are perf ormed.
63 5. Using On-Screen Menu [OPTIONS(2)] UsingOff Timer[OFF TIMER] Theremainingcountdowntimewillbedispla y edatthebottomofthemenuwhenthe[OFF TIMER]ispreset. 1. Select your desired time between 30 min utes and 16 hours: OFF , 0:30, 1:00, 2:00, 4:00, 8:00, 12:00, 16:00.
64 5. Using On-Screen Menu T urning On the Projector By Appl ying Computer Signal [A UT O PO WER ON(COMP .) for V230X/V260/ V230/[A UTOPO WERON(COMP1)]f.
65 5. Using On-Screen Menu [3D] [V230X/V260/V230] [V300X/V260X] Selecting input connected to a source of 3D images [COMPUTER / VIDEO / S-VIDEO] (V230X/V260/V2.
66 5. Using On-Screen Menu 7 Menu Descriptions & Functions [INFO.] Displa ys thestatus of thecurrent signal andlamp usage.
67 5. Using On-Screen Menu [SOURCE] [SOURCENAME] [HORIZONT ALFREQUENCY] [VER TICALFREQUENCY] [SIGNAL TYPE] [VIDEO TYPE] [SYNC TYPE] [SYNCPOLARITY] .
68 5. Using On-Screen Menu Menu Descriptions & Functions [RESET] [V230X/V260/V230] [V300X/V260X] ReturningtoFactoryDefault[RESET] The RESET feature allows y ou to change adjustment.
69 6. Maintenance This section describes the simple maintenance procedures you should f ollow to clean the cabinet and the lens, and replace the lamp . 1 Cleaning the Cabinet and the Lens 1. T urn off the pr ojector before c leaning. 2. Clean the cabinet periodically with a damp cloth.
70 6. Maintenance Replacing the Lamp When the lamp reaches the end of its lif e, the LAMP indicator in the cabinet will b link red. Ev en though the lamp ma y still be working, replace the lamp to maintain the optimal projector perf ormance. After replacing the lamp , be sure to clear the lamp hour meter .
71 6. Maintenance 2. Remove the lamp housing. (1) Loosen the three screws secur ing the lamp housing until the phillips screwdriver goes into a freewheeling condi- tion.
72 6. Maintenance 5. Connect the supplied power cable, and turn on the projector . 6. Finally , select the menu → [RESET] → [CLEAR LAMP HOURS] to reset the lamp usage hours.
73 7. Appendix 1 T roubleshooting This section helps you resolv e prob lems you ma y encounter while setting up or using the projector. Indicator Messages Power Indicator Indicator Condition Projector Condition Note Off The power cable is unplugged. – Blinking light Green 0.
74 7. Appendix CommonProb lems&Solutions ( → “P o wer/Status/Lamp Indicator” on page 7 3 .) Problem Chec k TheseItems Does not turn on or shut down • Check that the.
75 7. Appendix Ifthereisnopicture, orthepictureisnotdisplay edcorrectly . • P oweronprocessf ortheprojectorandthePC . Be sure to connect the projector and notebook PC while the projector is in standby mode and bef ore tur ning on the power to the notebook PC .
76 7. Appendix Specifications This sectionprovides technicalinformation abouttheV300X/V260X/V230X/V260R/V260/V230/V300W/V260W pro - jector's perf ormance. Model Number V300X / V260X / V230X / V260R / V260/ V230 Optical V300X V260X V230X V260R V260 V230 Projection Sys- tem SingleDLP®chip(0.
77 7. Appendix V300X V260X V230X V260R V260 V230 Built-in Speaker 7W (monaural) P ow er Requirement 100–240VA C,50/60Hz Input Current 3.
78 7. Appendix Model Number V300W/ V260W Optical V300W V260W Projection System SingleDLP®chip(0.65",aspect16:10) Resolution* 1 1280×800pixels(WXGA) Lens Manualzoomandf ocus F=2.55-2.85,f=18.3–21.
79 7. Appendix tioning properly . With the implementation of HDCP , there may be cases in which certain content is protected with HDCP and might not be display ed due to the decision/intention of the HDCP community (Digital Content Protec- tion, LLC).
80 7. Appendix 310(12.2) 96(3.8) 247(9.7) 68.4 (2.7) 95 (3.7) Cabinet Dimensions Lens center Lens center Unit: mm (inch) V230X/V260/V230 V300X/V260X/V300W/V260W.
81 7. Appendix Mini D-Sub 15 Pin Connector Pin Assignments of D-Sub COMPUTER Input Connector Signal Le vel Video signal : 0.7Vp-p (Analog) Sync signal : TTL le vel 5 14 23 10 11 12 13 14 15 69 78 PinNo.
82 7. Appendix Compatible Input Signal List Horizontal: 15KHzto100KHz(RGB:24KHzoro v er) V er tical: 50Hzto120Hz(Signalswithhigherthanrefreshrate85Hzsuppor tresolutionsof1024x768orlower .
83 7. Appendix NOTE: Contact your local dealer for a full list of the PC Control Codes if needed. Cable Connection Communication Protocol Baud rate .........................................38400 bps Data length ......................................8 bits Parity .
84 7. Appendix No image is displayed from your PC or video equipment to the projector . Still no image even though you connect the projector to the PC first, then start the PC. Enabling your notebook PC’ s signal output to the projector . • A combination of function keys will enable/disable the exter - naldisplay.
85 7. Appendix In the space below please describe your problem in detail. Information on application and environment where your projector is used Projector Model number: Serial No.
86 7. Appendix T ravelCare Guide T ravelCare - a service for international travelers This product is eligible for “T rav elCare”, NEC’s unique international warranty . Please note that T rav elCare coverage differs in par t from cover age under the warranty included with the product.
87 7. Appendix NEC Corporation of Malaysia Sdn. Bhd. Address: 33rdFloor ,Menara T AOne,22,J alanP . Ram - lee,50250K ualaLumpur ,Mala ysia T elephone: +60321783600(ISDN) F axLine: +60321783789 Email Address: necare@nsm.
88 7. Appendix T O: NECorNEC’ sAuthorizedServiceStation: FM: (Compan y & Name with signature) Dear Sir (s), I would like to apply y our T rav elCare Service Program base.
89 7. Appendix 5. LoanServiceChargesandConditions: Upon acceptance of this NEC Projector, Customer agrees to assume liability for this loan unit. The current cost of use of this loan unit is US$200 for 12 calendar days .
©NECDispla ySolutions,Ltd. 2009-2010 7N951472.
デバイスNEC V260Xの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
NEC V260Xをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはNEC V260Xの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。NEC V260Xの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。NEC V260Xで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
NEC V260Xを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はNEC V260Xの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、NEC V260Xに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちNEC V260Xデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。