NETGEARメーカーWPN311の使用説明書/サービス説明書
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Ve r s i o n v 1 . 0 Fe b r u a r y 2 0 0 5 NETGEAR , Inc . 4 5 00 G r e a t A m e r i ca P a r kwa y S ant a C l ar a, C A 950 54 U S A User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WP.
ii T echnical Support Please refer to the support information card that shipped with your product. By registering your product at http://www .netgear .com/r egister , we can provide you with faster expert technical support and timely notices of product and software upgrades.
iii FCC Electronic Emission Notices This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. This device must accept any inte rference received, including interference that may cause undesired operation.
iv Product and Publication Det ails Model Number: WPN3 1 1 Publication Date: Fe b r u a r y 2 0 0 5 Product Family: w ir e less a cc ess p oi nt Product Name: NET G EA R Ra n g e M a x ™ Wi r e l e .
Co n t e n t s v Content s Chapter 1 About This Manual A u d i e nc e, S c o p e, C o nv ent i o ns ................ ............. ................ ............. ................ ............ 1 - 1 H o w t o P r i nt t h i s M anu al .............
vi Co n t e n t s C o nnec t i ng t o A no t h er P C i n A d - H o c M o d e . ......... ............. ................ ............. ............. .. 4 - 5 H o w t o C o nf i g u r e an A d - H o c M o d e P r o f i l e ........ ................. ..
Co n t e n t s vi i Appendix C Prep aring Y our PCs for Network Access P r ep ar i ng Yo u r C o m p u t er s f o r TC P / IP N e t w o r k i ng ...... ...... ... .... ... ... ... .... ... ... ... ....... ... ... . C - 1 C o nf i g u r i ng W i nd o w s 98 S E an d M e f o r TC P / IP N et w o r k i ng .
v iii Co n t e n t s.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Ab o u t T h i s M a n u a l 1- 1 Chapter 1 About This Manual Audience, Scope, Conventions This manual assumes that the reader has basic to intermediate computer and Internet skills.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 1- 2 Ab o u t T h i s M a n u a l How to Print this Manual T o print this manual you can choose one of the fo llowing several options, according to your needs. • Printing a Chapter .
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 I n t r od u ct ion Ch a p t e r 2 - 1 Chapter 2 Introduction This chapter introduces the features, package contents, and appearance of the NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 Ch a p t e r 2 - 2 I n t r od u ct ion The following NETGEAR products can be configured to communicate with the WPN31 1 W ireless P.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 I n t r od u ct ion Ch a p t e r 2 - 3 A Road Map for ‘How to Get There From Here’ The introduction and adoption of any new tech nology can be a dif ficult process. W ireless technology has removed one of the barriers to ne tworking—running wires.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 Ch a p t e r 2 - 4 I n t r od u ct ion Pr o t e c t m y w ir e less con n e ct i on f r om sn oo p in g, ha c k i n g , o r in f or m a t ion th e f t. 1 . A s s u r e th a t th e w ir e less net w o r k h as secu r it y fe a tu r e s ena b led .
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 I n t r od u ct ion Ch a p t e r 2 - 5 Ex c h a n g e f i l e s be t w e e n a w ir e lessly con n e ct e d n ot e b ook com p u t e r a n d ot h e r com p u t e r s in a m y com b in e d w ir e less a n d wi r e d n e t wor k .
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 Ch a p t e r 2 - 6 I n t r od u ct ion U se p r in t er s in a com b in e d w ir e less a n d wi r e d n e t wor k .
Ba s i c S e t u p 3- 1 Chapter 3 Basic Setup This section describes how to install your NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1 and set up basic wireless connectivity on your W ireless Local Area Network (WLAN). Advanced wireless network configuration is covered in Chapter 4, “Configuration” in this manual.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 3- 2 Ba s i c S e t u p Observe Location and Range Guidelines Computers can connect over 802.1 1g wireless ne tworks indoors at a range which varies significantly based on the physical location of the computer with the NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Ba s i c S e t u p 3- 3 Y our NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1 factory default basic settings are: • Network Name.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 3- 4 Ba s i c S e t u p For Windows XP Users Inst alling a WPN31 1 Install the WPN31 1 software. a. Power on your computer , let the operating system boot up completely , and log in as needed.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Ba s i c S e t u p 3- 5 Install the NETGEAR Ra ngeMax™ W ireless PCI Adapter WPN31 1. a. Shut down the PC and remove the power cord. Insert the WPN31 1 W ireless PCI Adapter into an available PCI slot.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 3- 6 Ba s i c S e t u p Configure your WPN31 1 and save the Profile. a. Click the system tray icon to open the WPN31 1 Smart W izard W ireless Assistant. The Settings page opens. b. Change the Network Name SSID to match your network.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Ba s i c S e t u p 3- 7 V erify wireless connectivity to your network. a. Click the WPN31 1 icon in the W indows system tray to open the Smart W izard Installation Assistant. b. V erify connectivity to the Internet or network resources.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 3- 8 Ba s i c S e t u p For Windows 2000 & 98SE/Me Users Inst alling a WPN31 1 Install the WPN31 1 software. Note: W indows 2000 may require you to be logged on with administrator rights.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Ba s i c S e t u p 3- 9 Install the NETGEAR Ra ngeMax™ W ireless PCI Adapter WPN31 1. a. Shut down the PC and remove the power cord. Insert the WPN31 1 W ireless PCI Adapter into an available PCI slot.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 3- 1 0 Ba s i c Se t u p Configure your WPN31 1 and save the Profile. a. Click the system tray icon to open the WPN31 1 Smart W izard W ireless Assistant. The Settings page opens. b.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Ba s i c S e t u p 3- 1 1 WPN31 1 Wireless Connection Indicators The NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1 SysT ray icon.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 3- 1 2 Ba s i c Se t u p Interpreting System T ray Icon Colors The System T ray (SysT ray) resides on one end of the taskbar in the Microsoft Windows desktop. Basic T roubleshooting Tip s If you have problems connecting to your wireless network, try the tips below .
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Ba s i c S e t u p 3- 1 3 About Page The About page displays important information about the NETGEAR RangeMax™ Wireless PCI Adapter WPN31 1.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 3- 1 4 Ba s i c Se t u p.
C on f igu r a t io n 4- 1 Chapter 4 Configuration This section describes how to configure yo ur NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1 for wireless connectivity on your W ireless Local Area Network (WLAN) and use the data security encryption features.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4- 2 C on f igu r a t io n For example, if you use your PC to connect to a wireless network in an of fice and a wireless network in your home, you can create a profile for each wireless network.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 C on f igu r a t io n 4- 3 • Wir eless Network Name (SSID): W ireless Network Name (SSID) is the name assigned to a wireless network. This is the same as the SSID or ESSID configuration parameter .
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4- 4 C on f igu r a t io n b. Click on the Settings tab to display the view shown below . Figure 4-2: Settings t ab page 2. Configure the wir eless Network settings. a. In the Network T ype section, be sure that Infrastructure is selected.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 C on f igu r a t io n 4- 5 Y ou can check the status bar in the configuration utility for the current connection status. Note: If you cannot connect, see the “Basic T roubleshooting T ips” on page 3-12 .
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4- 6 C on f igu r a t io n Figure 4-3: Settings t ab page b. Click the Settings tab to display the view shown above. c. Select Ad-Hoc in the Network T ype section. d. Enter the SSID for the Ad-Hoc network.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 C on f igu r a t io n 4- 7 4. Click Initiate Ad-Hoc. The Ad-Hoc Setting dialog box will appear, as shown below . Figure 4-4: Ad-Hoc Setting p age a. The supported wireless standard is 802.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4- 8 C on f igu r a t io n b. Assuming the target PC is configured w ith 192.168.0.1 as its IP address, type ping -t 192.168.0.1 and then click OK. c. This will cause a continuous ping to be sent to the device with the 192.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 C on f igu r a t io n 4- 9 Identifying the Wireless Security Settings Print this form, fill in the configuration parameters and put it in a safe place for possible future reference.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4- 1 0 C on f igu r a t io n How to Configure WEP Encryption Security Following the steps below to configure WEP Encryption Security . 1. Run the WPN31 1 Configuration Utility . a. Open the configuration utility by clicking on the WPN31 1 icon in the W indows system tray .
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 C on f igu r a t io n 4- 1 1 c. Click Apply . d. Click Close to exit the configuration utility .
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4- 1 2 C on f igu r a t io n T o configure WP A-PSK security , click the Advanced Security button.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 C on f igu r a t io n 4- 1 3 • T ransmit/Receive Per formance (%): A real time graph identifying the transmit, receive, or total utilization as a percentage the total possible.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4- 1 4 C on f igu r a t io n • T ransmit Power: Lowering the output power level lets you reduce the chance of interference with other nearby access points but reduces the range of your adapter .
T r ou b l e s h oot i n g 5- 1 Chapter 5 T roubleshooting This chapter provides information about troubleshooting your NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1. After each problem description, instructions are given to help you diagnose and solve the problem.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 5- 2 T r ou b le s h oot i n g Ad Hoc mode is not working correctly Y ou need to click the Initiate Ad Hoc button before you click Apply . Here is how you start an Ad Hoc network: 1.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 T r ou b l e s h oot in g 5- 3 • If the access point (AP) is WP A-PSK protected , you will need to have the correct WP A-PSK passphrase. Otherwise, the WPN31 1 will still be connected to the previous access point and you will not be able to change to the WP A-PSK access point.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 5- 4 T r ou b le s h oot i n g Why is the W AN port not working af ter configuring WP A? I can ping the WP A router but there is no Internet connection. I know that the W AN port was not working before my WP A connection.
T e ch n ica l S p e cif ic a t ion s A - 1 Appendix A T echnical Specifications This appendix provides technical specifications for the NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1 . A nt enn a e D et ac h ab le ant enn a R ad i o D at a R at e 1 , 2, 5.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 A - 2 T e ch n ica l S p e cif ica t io n s.
W ir eless N e t w o r kin g B a sic s B - 1 Appendix B Wireless Networking Basics This chapter provides an overview of W ireless networking. Wireless Networking Overview The WPN31 1 W ireless PCI Adapter conforms to the Institute of Electrical and Electronics Engineers (IEEE) 802.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B - 2 W i r eles s N et w o r ki n g B a si c s Ad-Hoc Mode (Peer-to-Peer Wo rkgroup) In an ad-hoc network, computers are brought together as needed; thus, there is no structure or fixe d points to the network - each node can genera lly communicate with any other node.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 3 802.1 1 Authentication The 802.1 1 standard defines several services th at govern how two 802.11 devices communicate. The following events must occur before an 80 2.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B - 4 W i r el ess N et w o r ki ng B a si c s Figure 5-1: 802.1 1 open system authentication Shared Key Authentication The following steps occur when two de vices use Shared Key Authentication: 1.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 5 Figure 5-2: 802.1 1 shar ed key authentication Overview of WEP Parameters Before enabling WEP on an 802.1 1 network, you must first consider what type of encryption you require and the key size you want to use.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B - 6 W i r el ess N et w o r ki n g B a si c s Key Size The IEEE 802.1 1 standard supports two types of WEP encryption: 40-bit and 128-bit. The 64-bit WEP data encryption method, allows for a five-character (40-bit) input.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 7 Note: Whatever keys you enter for an AP , you must also enter the same keys for the client adapter in the same order .
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B - 8 W ir el ess N et w o r ki ng B a si c s The radio frequency channels used are listed in Ta b l e 5 - 1 : Note: The available channels supported by the wireless products in various countries are dif ferent.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 9 The IEEE introduced the WEP as an optional security measure to secure 802.1 1b (W i-Fi) WLANs, but inherent weaknesses in the standard soon became obvious.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B- 10 W i r e l e s s N e t w o r k i n g Ba s i c s For 802.1 1, WEP encryption is optional.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 1 1 The strength of WP A comes from an integrate d sequence of operations that encompass 802.1X/ EAP authentication and sophisticated key management and encryption techniques.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B- 12 W i r e l e s s N e t w o r k i n g Ba s i c s WP A Authentication: Enterprise-level User Authentication via 802.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 1 3 Figure B-2: 802.1x Authent ication Sequence The AP sends Beacon Frames with WP A information element to the stations in the service set.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B- 14 W i r e l e s s N e t w o r k i n g Ba s i c s 3. The client sends an EAP-response packet containing the identity to the authentication server .
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 1 5 T emporal Key Integrity Protocol (TKIP) WP A uses TKIP to provide important data encr.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B- 16 W i r e l e s s N e t w o r k i n g Ba s i c s Is WP A Perfect? WP A is not without its vulnerabilities.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 W ir eless N e t w o r kin g B a sic s B - 1 7 Changes to Wireless Access Point s W ireless access points must have their firmware u.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 B- 18 W i r e l e s s N e t w o r k i n g Ba s i c s Microsoft has worked with many wireless vendors to embed the WP A firmware update in the wireless adapter driver .
Pr e p a r i n g Y o u r PC s f o r Ne t w o r k A c c e s s C - 1 Appendix C Prep aring Y our PCs for Network Access This appendix describes ho w to prepare your PCs to connect to the Internet through the NETGEAR RangeMax™ W ireless PCI Adapter WPN31 1.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 C -2 P re p a ri n g Y o u r P C s f o r N e t w o rk A c c e s s 1. On the W indows taskbar , click the S tart button, point to Settings, and then click Contr ol Panel. 2. Double-click the Network icon.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Pr e p a r i n g Y o u r PC s f o r N e t w o r k A c c e s s C - 3 d. Select Client for Microsoft Networks, and then click OK. If you need to add File and Print Sharing for Microsoft Networks: a.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311M05ual for0099.9 Pary Network LogonM027al 12 1 439.9 button. T0 .
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Pr e p a r i n g Y o u r PC s f o r N e t w o r k A c c e s s C - 5 Selecting the Internet Access Method 1. On the W indows taskbar , click the S tart button, point to Settings, and then click Control Panel.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 C -6 P re p a ri n g Y o u r P C s f o r N e t w o rk A c c e s s 2. T ype winipcfg , and then click OK. The IP Configuration window opens, which lists (among other things), your IP address, subnet mask, and default gateway .
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Pr e p a r i n g Y o u r PC s f o r N e t w o r k A c c e s s C - 7 DHCP Configuration of TCP/IP in Windows XP or 2000 Y ou will find there are many similarities in th e procedures for different W indows systems when using DHCP to configure TCP/IP .
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 C -8 P re p a ri n g Y o u r P C s f o r N e t w o rk A c c e s s Now you should be at the Local Area Network Connection Status window . This box displays the connection status, duration, speed, and activity statistics.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Pr e p a r i n g Y o u r PC s f o r N e t w o r k A c c e s s C - 9 DHCP Configuration of TCP/IP in Windows 2000 After you install a network card, TCP/IP for W indows 2000 is configured and set to DHCP without your having to configure it.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 C - 1 0 Pr e p a r i n g Y o u r PC s f o r N e t w o r k A c c e s s The Local Area Connection Pr operties dialog box appears.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 Pr e p a r i n g Y o u r PC s f o r N e t w o r k A c c e s s C- 11 V erifying TCP/IP Properties for Windows XP or 2000 T o check your PC’ s TCP/IP configuration: 1. On the W indows taskbar , click the Start button, an d then click Run.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 C - 1 2 Pr e p a r i n g Y o u r PC s f o r N e t w o r k A c c e s s.
Gl o s s a r y 1 Glossary List of Glossary T erms Use the list below to find definitions for technical terms used in this manual. 10BASE-T IEEE 802.3 specification for 10 Mbps Ethernet over twisted pair wiring. 100BASE-Tx IEEE 802.3 specification for 100 Mbps Ethernet over twisted pair wiring.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 2 Gl o s s a r y 198.105.232.4. The DNS syst em is, in fact, its own net work. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 G lo ssa r y 3 IPX Short for Internetwork Packet Exchange, a networking protocol used by the Novell NetW are operating systems. Like UDP/IP , IPX is a datagram protocol used for c onnectionless communications.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 4 Gl o s s a r y pac k e t A block of information sent over a network. A packet typically contains a source and destination ne two rk address, some protocol and length informatio n, a block of data, and a checksum.
User Manual for the NETGEAR RangeMax™ Wireless PCI Adapter WPN311 G lo ssa r y 5 wide area network W AN. A long distance link used to extend or connect re motely located local area networks. The Internet is a large W AN. Wi-F i A trade name for the 802.
User Manual for the NETGEAR Range Max™ Wireless PCI Adapter WPN311 6 Gl o s s a r y.
Ind e x 1 Numerics 802.1 1b 1 A Ad-Hoc Mode 2 ad-hoc mode 2 Ad-Hoc Mode Profile 5 B BSSID 2 C Configuration Profiles 1 E ESSID 2 F features 1 I Infrastructure Mode 2 infrastructure mode 2 Infrastructu.
デバイスNETGEAR WPN311の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
NETGEAR WPN311をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはNETGEAR WPN311の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。NETGEAR WPN311の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。NETGEAR WPN311で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
NETGEAR WPN311を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はNETGEAR WPN311の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、NETGEAR WPN311に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちNETGEAR WPN311デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。