OkiメーカーC5200nの使用説明書/サービス説明書
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C5200n us er's guide.
PRE FAC E > 2 PR EF AC E E v e r y e f f o r t h a s b e e n m a d e t o e n s u r e t h a t t h e i n f o r m a t i o n i n t h i s d o c u m e n t i s c o m p l e t e , accur ate, and up-to-dat e. The ma nufacturer assumes no re sponsibi lity for the results of erro rs beyond i ts contro l.
CONTENTS > 3 CO N T E N T S Pref ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Intr odu ctio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Prin ter ove rvie w .
CONTENTS > 4 Menu functi ons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Inf ormati on me nu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Print menu . . . . . . . . . . . . . . . . . . . . .
NOTES, CA UTIONS AND WARNI NGS > 5 NOT ES, C AUTIONS AND W ARNINGS NOTE A note appears in this manual like this. A no te prov ides additional inform ation to supple ment the main text which m ay he lp you to use an d unders tand the product. CAU T IO N ! A cau tion appear s in this m anual lik e this.
INTRODUCTION > 6 INTR OD UCTION Congratulatio ns on buying an Oki colour printe r. Your new printer is desig ned with a dvanced feat ures to give yo u clear, vibra nt colour prints and crisp b lack and white pages at hig h speed on a range of print m edia for t he office.
INTRODUCTION > 7 PRINT ER OVERVIEW FRO NT V IEW The LCD display language ca n be change d to show any o f 14 different languages. (See “Ch anging the display language” on page 9.) 1. Output stac k er, fac e down. Standard printed c opy deli very point .
INTRODUCTION > 8 REAR VIE W This vie w shows t he conne ction panel, th e rear out put stacker and the locati on of t he opti onal dupl ex (two- sided p rinting) unit . * Th e Ne tw ork Inte rf ace ha s a pro tec tive “ plu g” whi ch must be removed b efo re connect ion can be ma de.
INTRODUCTION > 9 CHANGING THE DISPLAY LANGUAGE The languag e used by your printer for display mes sages and for report printing can be changed quickly and easily as follows: 1. Press the + k e y repeatedly to acc ess the System C onfiguratio n Menu.
PAPER RECO MMEND ATIONS > 10 P APER REC OMMENDATION S Your print er will handle a variety of print me dia, including a range of paper weights and sizes, transpare ncies and envelopes. This section provides general advice on choice of media, and explains how to use eac h type.
PAPER RECO MMEND ATIONS > 11 CASS E T TE T R A YS I f y o u h a v e i d e n t i c a l p a p e r s t o c k l o a d e d i n a n o t h e r t r a y ( 2 n d t r a y i f y o u have one, or multi purpose tray) you can have the printer a utomatically switch t o the other t ray when the current tray runs out of paper.
PAPER RECO MMEND ATIONS > 12 FA CE D O W N S TA CKER The face down stack er on th e top of the pr inter can hold up to 250 shee ts of 8 0g/m ² standard paper, and can handle paper stocks up t o 176g /m ² . Pag es printed in readin g order (pag e 1 first) will be sort ed in reading orde r (last page on to p, facing down).
LOAD ING PA PER > 13 LO ADING PAPER CASS E T TE T R A YS 1. Remo ve the paper tr ay from the prin ter . 2. F an the pa per to be loa ded at the edg es (1) and in th e midd le (2) to en sure that all sheets are pro perly sepa rated, then tap the edges of the stac k on a flat sur fac e to mak e i t flush again (3).
LOAD ING PA PER > 14 3. Load letter headed paper fac e down and top ed ge towards the fr ont of t he pri nter , a s show n. 4. Adjust the rear stopper (1) and paper guides (2) to the siz e of paper being used. To preve nt paper j ams: > Do not leave spa ce between the paper a nd t he g uides and rear stopper .
LOAD ING PA PER > 15 6. Fo r fa ce d o w n p r i n ti n g , ma k e s ur e t h e fa ce u p ( r ea r ) s ta cker ( 3 ) is clo se d (the paper exits from t he top of the pr inter). Stack ing c apacity is appro ximately 250 sheets, depending on paper weigh t.
LOAD ING PA PER > 16 MULTI P URP OSE TR AY 1. Open the multi purpose tray and press gently down on the pap e r pla tfo rm ( 1) t o e nsur e i t is latche d do wn . 2. Loa d the paper and adjust the paper gui des (2) to the siz e of paper being used.
PRINTER SETTINGS IN WINDOWS > 17 PRINT ER SETTINGS IN W INDOW S Your pr inter ’ s operato r panel menus provid e access to many options . The Windo ws printer dr iver also contains s ettings for many of thes e item s.
PRINTER SETTINGS IN WINDOWS > 18 SE TU P TA B When you clic k the Properties button from your application ’ s Pr int dialogue , the driver wi ndow opens to allow you to specify your print ing prefer ences for th e curre nt docu ment.
PRINTER SETTINGS IN WINDOWS > 19 JOB OPTIONS T AB 1. The output resolution of the pr inted pag e can be set as follo ws . > The h ighe st qua lity s etting p rints at 1200 x 600d pi. This o ption requires the most printe r m emory and tak es the longest to prin t.
PRINTER SETTINGS IN WINDOWS > 20 C OLO UR TAB 1. C ontrol over the colour output o f your printe r may be perform ed automatically , or for advanced co ntrol, by manual adjustment. The automatic se tting will be appropriate in most c ase s. The other option s in t his windo w on ly bec ome v is ibl e when y ou select a choic e other than A uto.
PRINTER SETTINGS IN WINDOWS > 21 SETTING FROM WINDO WS CO NTROL PANEL When you ope n the drive r properti es window directly fro m Windows, rather than fro m with in an application program, a somewhat mo r e extens ive range of sett ings is provided .
PRINTER SETTINGS IN WINDOWS > 22 ADVAN CED T AB 1. Y ou can specif y whic h times of day your printer will b e availa ble . 2. Indicates cur rent prior ity, from 1 ( lowest) to 99 (h ighest ). High est pr iority docume nts w ill p rint fir st. 3. Specifies that documents should be spooled (stored in a special print fil e ) before being printed.
PRINTER SETTINGS IN WINDOWS > 23 document restarted from the print queue . Mismat ched documen ts in the queue will not prevent correctly matc hed documen ts from printing.
PRINTER SETTINGS IN WINDOWS > 24 DEV IC E OP TION S T AB In this w indow you can selec t which optional upgrades are installed on your printer. This is covered in more detail in the section in t his guide about installi ng upgrades .
COLOUR P RINTING > 25 CO L O U R P R I N T I N G The prin ter dri vers supplied with your pr inter pr ovide seve ral controls for ch anging th e colo ur outpu t. For g eneral use the automati c settin gs will suffice, providing reasonable default settings that will produce good res ults for mo st docum ents.
COLOUR P RINTING > 26 Viewing c onditions A print c an look ve ry different und er differen t lighting c onditions . For exam ple, the colou rs in a pri nt ma y loo k di ffer ent wh en viewe d standing nex t to a s unlit window, compared t o how they look under standard office fluoresce nt lighting.
COLOUR P RINTING > 27 TIPS FO R PRINTING IN COLOUR The following guidelin es may help you to achieve good colour output from your prin ter. PRINTIN G PHOT OGRAPH IC IMAG ES Use t he Monito r (65 00k) Per ceptual settin g. If th e colo urs lo ok too d ull, try the Monit or (650 0k) Vi vid or Digit al Camer a setting s.
COLOUR P RINTING > 28 ACC ESSI NG TH E COLOUR MA TC H ING O PTIO NS The co lour matching options in the printer d river can be used to help match yo ur printed colours to the ones displayed o n your monitor or from som e other so u rce, s uch as a di gital camera.
COLOUR P RINTING > 29 SETTING THE CO L OUR M ATC HING OPTIO N S 1. On the Co l o u r tab se lect Advan ced C olour for colour m atc hing. 2. Choos e the Manual co lour se ttin g and sel ect fr om th e f ol low ing opti ons : (a) Monitor (6 500k ) Pe rcept ual Optimised for prin ting photograph s.
COLOUR P RINTING > 30 (c) Monitor (9 300k ) Optimise d for printi ng graphics from applications such as M icrosoft Office. C olours are pri nted wi th emphasi s on L igh tnes s. (d) Digital Camera Optimise d for printing phot ographs tak en with a digital camer a.
COLOUR P RINTING > 31 An example of us ing the c olo ur sw a tc h function: You wish to p rint a logo in a particular shade of red. The s teps you would fo llow are: 1. Pri nt a c olour s wat ch, then s elect the sha de of red th at be st su its y our need s.
COLOUR P RINTING > 32 4. Cl i ck Adv anc ed C olo ur . 5. Cl i ck User Defined . Select the colour adjust ment yo u made with th e Colour Co rrect Utilit y.
MENU FUNC TIONS > 33 ME NU FU NCTIONS This sec tion lists th e menus acc essed via the controls on the print er ’ s oper ator panel and disp layed in the LCD win dow. It shou ld be note d that many of the se setting s can be, and often are, over ridden by sett ings in the Windo ws printer drivers .
MENU FUNC TIONS > 34 INF ORMA TION MENU This menu provides a quick method o f listing various it ems store d withi n the printer . PRINT MENU This men u provide s adjustment of vario us print job related function s. INF ORMATION MENU Item Action Ex planat ion PRINT ME NU MAP EXEC U TE Prints complete menu list ing with current setti ngs show n.
MENU FUNC TIONS > 35 MONO-PRINT SPEED A U T O S PE ED AU TO SPE ED AU TO SPE ED AU TO SPE ED MONO 24P PM CO L O U R S P E E D MIXED SP EED If the first page of a print job is only blac k and white, the p rinter ru ns at 20pp m (pages per minute). When a colour page is detected the printer sl ows down to 16ppm for the rest of th at j ob .
MENU FUNC TIONS > 36 MEDIA ME NU This menu provides adjustment to suit a wide range of pri nt media. MEDIA MENU Item Se tting s Expl anat ion TRA Y1 P AP ERSIZE A4 / A5 / A6 / B5 LE GAL 14 LE GAL 13.5 LE GAL 13 LET TER EXE CUTIV E CUSTO M S e l e c t s t h e s i ze o f p a p e r l o a d e d i n Tr a y 1 (upper tray if both trays installed).
MENU FUNC TIONS > 37 MPT P APERSIZE A4 / A5 / A6 / B5 LE GAL 14 LE GAL 13.5 LE GAL 13 LET TER EXE CUTIV E CUSTO M CO M - 9 E N VE L O P E CO M - 1 0 E N V E LO P E MON ARCH ENV DL E NVE L OPE C5 ENVEL OPE Selects the s ize of pa per to be fed from the multi purpo se tray .
MENU FUNC TIONS > 38 CO L O U R M E N U The printer auto matically adjusts colou r balance and density at appropriate int ervals, optimis ing the printed out put for bright whit e paper viewed in natural daylight conditio ns.
MENU FUNC TIONS > 39 SYSTEM CONF I GU RAT ION M EN U This menu adjusts gen eral printer settings t o suit the way you prefe r to wo rk. S YST EM C ONFIGURATI ON MENU Items Se ttin gs Expl anat ion POW S AVE TIME 5 15 30 60 240 Adjusts the idling time before the printer automatically switches into power saving mode.
MENU FUNC TIONS > 40 USB MENU This menu controls the operatio n of the printe r ’ s US B data in terface. NETWORK MENU This menu controls th e operation of the printer ’ s 10Base-T/10 0Base-T network interf ace. USB MENU Item Se ttin gs Expl anat ion VERSI ON 2.
MENU FUNC TIONS > 41 MEMOR Y MEN U This menu determin es how printer me mory is us ed. SYSTEM A DJU ST ME NT ME NU This m enu provide s fine adjustmen t of image posit ion on t he printe d pag e in st eps of 0. 25mm . Memory Menu Item Se ttin gs Exp lanatio n REC EIVE BUF SIZE AUTO , 0.
MENU FUNC TIONS > 42 MAINTENANC E ME NU This menu provides access to various print er mainten ance functio ns. MAINT ENANCE MENU Item Se ttin gs Exp lanatio n MENU RESE T E XEC UTE Rese ts menus t o def ault sett ings. SAV E M EN U EX ECUTE Save s curre nt m enu sett ings as d efault values.
MENU FUNC TIONS > 43 USAGE M EN U This menu is for information only, and pro vides an indicatio n of total usage of th e printer and th e expected life left in its consumable ite ms. This is particularly usefu l if you do not have a full set of replacement consum ables to hand and you need to know how soon you w ill need them .
REP LAC ING C ONS UMA BLE ITEM S > 44 REPLAC ING C ONSUM ABLE ITEMS This sec tion explains how to replace cons umable items when du e. As a guide, th e life expec tancy of thes e items is: > To .
REP LAC ING C ONS UMA BLE ITEM S > 45 C O NSUM ABLE OR DER DETAILS * Avera ge life (2 2,000 pa ges at cont inuou s print, 15,00 0 pages at 3 pages/jo b and 7,50 0 pages at 1 page/job ).
REP LAC ING C ONS UMA BLE ITEM S > 46 T ONER C AR TRIDG E REPL AC EMENT The toner us ed in this prin ter is a very fin e dry powder. It is contained in four ca rtridges: on e each for c yan, magen ta, yellow and bla ck. Have a sheet of p aper h andy so t hat you h ave some wher e to place t he used ca rtridge wh ile you install the ne w one.
REP LAC ING C ONS UMA BLE ITEM S > 47 1. Press the cov er release and o pen the printer ’ s top co ver f ull y . 2. Note th e positio ns of th e four car tri dges. WA R N I N G ! If the printer h as been powered o n, the fuser m ay be hot. This area is clearl y labelled.
REP LAC ING C ONS UMA BLE ITEM S > 48 3. C arr y out on e of the f ollowing: (a) If you are replacing a toner cartridge that has been supplied with your printer (lever has 3 posit ions), pull the c.
REP LAC ING C ONS UMA BLE ITEM S > 49 4. Lift the right-hand end of the car tridge and then draw the cartridge to the right to release th e left-hand end as sh own, and withdraw the toner c ar tridge out of the printer.
REP LAC ING C ONS UMA BLE ITEM S > 50 7. Gently shake the new cartridge from end to end several times to loosen and d istribute the to ner eve nly inside th e c a rt ridge. 8. Remo ve the wr apping material and peel off the adhesive tape from the underside of the cart ridge.
REP LAC ING C ONS UMA BLE ITEM S > 51 then lowe r the ri ght en d of the car tr idge down on to th e image drum unit. 11. P r e ss i n g g e n t l y d o w n o n t h e ca r t r i d g e t o e n s u r e t h a t i t i s f i r m l y seated, push th e coloured lever (1) towards th e rear of the printer.
REP LAC ING C ONS UMA BLE ITEM S > 52 IM AGE DRUM REPL AC EMEN T Switch off th e prin ter and allow t he fuser to coo l for a bout 10 minu tes bef ore op enin g the cov er. The printer contains four image drums: cyan, magenta, yellow and bla ck. 1.
REP LAC ING C ONS UMA BLE ITEM S > 53 2. Note th e positio ns of th e four car tri dges. 3. Holding it b y its top centre, lift the imag e dr um, c omplete with its toner cartrid ge, up and out of the printer. 1 . Cyan car tr id ge 2. Ma ge nt a ca r t ri dg e 3.
REP LAC ING C ONS UMA BLE ITEM S > 54 4. Put the cartridge down gently onto a piece of paper to prevent toner from marking your furniture and to avoid damaging the green drum sur fac e. 5. With th e co lo ured to ner release leve r (1) to t he ri ght, pull the lever towards you.
REP LAC ING C ONS UMA BLE ITEM S > 55 7. T ake the new image drum cartridge out of its pac kaging and plac e it on the piece o f paper whe re th e old car tridge was pl aced. Keep it the same way round a s the old u n it. Pac k th e old cartridge inside the pac kaging material for disposal.
REP LAC ING C ONS UMA BLE ITEM S > 56 10. Holding the complete as s embly by its top c e ntre, lower it into pl a c e in the printer, locating the pegs at eac h end into their slots in t he sides of the printer cavity . 11. Finally , close the to p cover and press d own firmly at both sides so that the cover latc h es clos ed.
REP LAC ING C ONS UMA BLE ITEM S > 57 REPLACING THE BELT UNIT The belt unit is located un der the four image drums. T his unit requi res replac ement appro ximately ev ery 50,000 pa ges. Switch off th e prin ter and allow t he fuser to coo l for a bout 10 minu tes bef ore op enin g the cov er.
REP LAC ING C ONS UMA BLE ITEM S > 58 3. Lift each o f the image drum units out of the prin ter and place them in a s afe pl ac e away f rom direct sourc es of he at and light. 4. Lo ca te the t wo f ast eners (5) at e ac h s ide of the belt and th e lifting bar (6) at t h e front end.
REP LAC ING C ONS UMA BLE ITEM S > 59 7. Lower t he n ew bel t uni t in to p lace, with th e lif ting ba r a t t he front and th e drive gear towards the rear of th e prin ter. Locate the drive gear into t he ge ar inside the printer by the rear left corner of the unit, and lower the belt unit flat inside the printer .
REP LAC ING C ONS UMA BLE ITEM S > 60 FUSER R E PL AC EMENT The fus er is lo cated inside the print er just b ehind t he fou r image dr um units. Switch off th e prin ter and allow t he fuser to coo l for a bout 10 minu tes bef ore op enin g the cov er.
REP LAC ING C ONS UMA BLE ITEM S > 61 2. Identi f y the fus er han dle (1) o n the top of th e fuser unit . 3. Pull the two fus er retaini ng levers (2 ) towards the front o f th e printer so that they are fully upright. 4. Holding the fuse r by its handle (1), l ift th e fuser straight up and out of the printe r.
REP LAC ING C ONS UMA BLE ITEM S > 62 7. Lo wer th e fus er into th e print er, loc ati ng the two l ugs (3) in to their slo ts in t he metal par tition which separates the fuser area from the image drums. 8. Push the two retain ing levers (2 ) towards th e rear of the printe r to loc k the f use r in pl ac e.
INSTALLING UPGRADES > 63 INST AL LING UPGRADES This section explains how t o install optio nal equipment in to your printer. This includes: > duplex (two - sided p rinting) unit; > additional RAM m emor y .
INSTALLING UPGRADES > 64 4. Print a menu map as follows: (a) Pr ess th e + butto n to acc ess th e Info rmatio n Men u. (b) Press EN TER o nce for the menu map. (c) Press ENT ER again to print the men u map. (d) When the menu map is printed, press ON LINE to ex i t the menu syste m.
INSTALLING UPGRADES > 65 MEMOR Y UPGRADE The basic printer model come s equipped wi th 32MB of main mem ory. This can be upgrade d with an additional memo ry board containing 64MB or 2 56MB, gi ving a ma ximum to tal me mory capac ity of 2 88MB.
INSTALLING UPGRADES > 66 6. C arefully remove the new memor y board from its wrapping. T r y to handle the board only by its shor t edges, avoiding contac t wi th a ny meta l pa r ts as far as p ossible . I n par ticul ar, avoid touching the edge connector.
INSTALLING UPGRADES > 67 10. Ho ld the ne w memory boa rd by its short ed ge s, so th at the edge c o nnector fac es in towards the RAM expans ion slot , and the small cutout is closer to t he bot tom of the pri nter. 11. Gently push the board into the RAM expans ion slo t until it latches i n an d will no t go a ny f ur t he r.
INSTALLING UPGRADES > 68 SEC OND PAPER TRA Y An additional paper tray can be installed and, when combined with the standard paper t ray, increases the paper capacity to 830 sheet s (approximately). Insta llation 1. Switc h off the prin ter and disconnect the power cable and printer inter f ace ca ble.
INSTALLING UPGRADES > 69 ADJUSTING WINDOWS PRINT ER DRIVERS Once your ne w upgrade has been inst alled, you may need to updat e the Windows printer dr iver so that the additional features are available to your Wind ows applicat ions.
CLEARING P APER JAMS > 70 CLE A R I N G P A P E R JA M S Prov ided that you follow the recomme ndations in this guid e on use of print media, an d you keep the me dia in good conditio n prior to use , your pri nter should give years of reliable service.
CLEARING P APER JAMS > 71 3. Note th e positio ns of th e four car tri dges. It will be nece ssary to remove th e four image dr ums to gain access to the paper path. 4. Holding it b y its top centre, lift the imag e dr um, c omplete with its toner cartrid ge, up and out of the printer.
CLEARING P APER JAMS > 72 5. Put the cartridge down gently onto a piece of paper to prevent toner from marking your furniture and to avoid damaging the green drum sur fac e. 6. Repeat t his r e moval proc e dure for eac h of th e four image drum uni ts .
CLEARING P APER JAMS > 73 > T o re move a sheet from the central area of the belt (2 ), carefully sepa rate the she et fro m th e belt sur face and wi thdr aw the sh eet.
CLEARING P APER JAMS > 74 8. St arting with th e cy an ima ge dr um uni t ne arest the fu ser, replac e the four image drum s bac k into th e drum cavity , making sure to locate th em in t he corre ct order.
CLEARING P APER JAMS > 75 9. Lo we r the top c ov er do wn b ut do n ot pre ss d own t o lat ch it close d yet. Th is will protec t the dru ms from exce ssive exposure to room ligh ting wh ile y o u c heck the remaining areas for jammed sh eets. 10.
CLEARING P APER JAMS > 76 12. If your printer h as a duplex unit inst alled, pres s the cov e r relea se at t he centr e of the unit, open th e cover and remove any sheets in this area, then close th e cover . 13. Lift the front co ver release and pul l ope n the front c over .
CLEARING P APER JAMS > 77 14. Chec k inside the co ver for sheet s in this are a and remove any that you find, then clos e the cover . 15. Pull out the pape r tray in use whe n the jam occurred and.
SPE CIF ICAT ION S > 78 S PECIFIC ATIONS Item S pecific ation Dimensio ns 425 x 5 61 x 345 mm (W x D x H ) We ig ht 25 Kg Print speeds 16 pages per minute colour / 24 pages per minute monoc hrome R.
IND EX > 79 INDEX A Additional paper tra ys ........ ......... 68 Advanced features enabling or disabling ...... ......... 23 B Belt how to replace ................ ......... 57 life expectancy ........................ 44 Black print ing glossy or matte .
IND EX > 80 O Opt ions Additional pape r trays .... ......... 68 P Page orientat ion setting in Windows ......... ......... 19 Paper jam clearing ................... ......... 70 loading cassette trays .............. 13 loading letterhead .........
OKI CONTACT DETAIL S > 81 OKI CONTAC T DETAILS Oki Systems (UK) Limited 550 Dundee Road Slough T rading Estate Slough, SL1 4LE Tel:44 (0) 1753 819819 Fax:44 (0) 1753 819899 http://www.oki.co.uk Oki Systems Ireland Limited Th e Squa re In dus tri al C omple x Tallag ht, Dublin 24, Ireland Tel:+353 1 4049590 Fax:+353 1 4049591 http://www.
central house bal fo u r road, h ounslo w tw3 1hy unit ed kingdom tel +44 (0) 20 8219 2190 Fa x +44 (0) 20 8219 2199 C5200 n 07048801 Iss.01.
デバイスOki C5200nの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Oki C5200nをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはOki C5200nの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Oki C5200nの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Oki C5200nで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Oki C5200nを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はOki C5200nの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Oki C5200nに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちOki C5200nデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。