3Comメーカー3C971-Fの使用説明書/サービス説明書
ページ先へ移動 of 87
® 3C971-F ATML INK ™ ∏ PCI 155 F IBER N ETWORK A DAPTER U SER G UIDE P ar t No . 09-0897-000 April 1996.
® L IFETIME W ARRANTY 3Com’ s A TMLink ™ , EtherLink ® , T ok enLink ® , F ast EtherLink, FDDILink ™ , and 3Com Impact ™ ISDN ISA adapters hav e a Lifetime Warr anty . T o ensure the v ery best 3Com ser vice and suppor t, take the time to complete the product registration card.
Customers in the countries shown below should send the completed registration card to the appropriate address. Customers in other non-U .S . locations should send the registration card to the U .S. address on the front of the card. ■ Asia 3Com Asia Ltd.
® 3C971-F ATML INK ™ PCI 155 F IBER N ETWORK A DAPTER U SER G UIDE P ar t No . 09-0897-000 Published April 8, 1996.
3Com Cor poration ■ 5400 Bayfront Plaza ■ Santa Clara, Calif or nia ■ 95052-8145 © 3Com Corporation, 1996. All rights reser v ed. No par t of this documentation may be reproduced in an y form or by an y means or used to make any deriv ative w ork (such as translation, tr ansformation, or adaptation) without permission from 3Com Corporation.
C ONTENTS A BOUT T HIS G UIDE Introduction i How to Use This Guide i Conv entions ii 1 I NTRODUCTION 3C971-F A TMLink PCI Adapter 1-1 Product F eatures 1-2 Software Driv ers 1-3 3C971-F Adapter Instal.
Editing the A UTOEXEC .NCF File 4-14 Removing a Driv er from NetW are 4-15 5 T ROUBLESHOOTING Overview 5-1 Star tup Prob lems 5-1 Bootup Problems 5-2 Applications Prob lems 5-2 Adapter Problems 5-3 A .
I NDEX L IMITED W ARRANTY FCC C LASS A V ERIFICATION S TATEMENT CE N OTICE.
F IGURES 1-1 3C971-F A TMLink PCI Adapter 1-1 2-1 Removing Expansion Slot Co v er 2-3 2-2 Adapter Card Installed in Chassis 2-3 2-3 SC Duple x Connection 2-5 3-1 Network Settings Screen 3-5 3-2 Add Ne.
4-10 Change IPX F rame T ype 4-9 4-11 Locating the Channel Number 4-9 4-12 Selecting the Channel Number 4-9 4-13 LECS/LES A TM Network Address Entr ies 4-10 4-14 Setting the Network Number 4-12 4-15 P.
A BOUT T HIS G UIDE Introduction This guide describes how to install the 3C971-F A TMLink™ PCI 155 Fiber adapter and the network drivers into a host computer system. It is intended f or system administrators or those with equiv alent technical e xperience.
ii A BOUT T HIS G UIDE Con ventions The f ollowing tab les list te xt and icon conv entions that are used throughout this guide. Text Description Text represented as screen display This typeface is us.
1 I NTRODUCTION 3C971-F A TMLink PCI Adapter The 3Com ® A TMLink ™ 3C971-F adapter suppor ts a data rate of 155 Mbps o ver a standard Asynchronous T ransf er Mode (A TM) network for Microsoft ® Windows NT ™ workstations and Nov ell ® NetW are ™ file servers with Intel ® x86-based processors.
1-2 C HAPTER 1: I NTRODUCTION Product Features The 3C971-F adapter suppor ts the f ollowing f eatures: ■ 155 Mbps SONET OC-3c ov er multimode fiber ■ AAL5 A TM adaptation lay er ■ Switched vir tual circuit (SVC) software driv er ■ UNI 3.
Software Drivers 1-3 Software Drivers The A TM device driv ers f or the 3C971-F adapter are standard Windo ws NT NDIS and NetW are ODI drivers f or Intel PCI-based hardw are, and conf orm to the f ollowing: ■ A TM Forum LAN emulation standard, v ersion 1.
1-4 C HAPTER 1: I NTRODUCTION The PCI specification defines two types of PCI de vices: a target and a master . A target is a device that accepts commands and responds to the requests of a master . The master , or bus master , is a more intelligent de vice that can conduct processing independently of the bus or other de vices.
2 H ARDWARE I NSTALLATION Installation Overview This section describes the procedure for installing the 3C971-F adapter hardware in y our host computer . F ollo w all applicable instructions included with your system documentation f or installing PCI bus adapters .
2-2 C HAPTER 2: H ARDWARE I NSTALLATION K eep the 3C971-F A TMLink PCI adapter in the protectiv e antistatic bag until you are ready to install it. T o pre v ent adapter damage due to electrostatic discharge, w ear a grounding strap and handle the adapter only by its edges .
Installing the 3C971-F Adapter 2-3 Figure 2-1 Remo ving Expansion Slot Cov er 7 Insert the 3C971-F adapter in the selected slot, as shown in Figure 2-2.
2-4 C HAPTER 2: H ARDWARE I NSTALLATION 8 Press down gently and firml y on the boar d to seat it properl y . 9 Use the screw remo ved in step 6 to secure the 3C971-F adapter bracket to the system c hassis. 10 Replace the system cover . 11 Connect the 3C971-F adapter to the network.
Installing the 3C971-F Adapter 2-5 Figure 2-3 SC Duple x Connection Yellow (status) LED Green (link) LED Backplate SC connector port Adapter backplate SC connector port SC connector Fiber cables to AT.
2-6 C HAPTER 2: H ARDWARE I NSTALLATION 12 T urn on the power to the computer . When the computer pow er is tur ned on, the system BIOS should enable the PCI slot and initializ e the 3C971-F adapter configuration space . The 3C971-F A TMLink PCI adapter is plug-and-play with systems that are compliant with the PCI Local Bus Re vision 2.
3 W INDOWS NT D RIVER I NSTALLATION Overview This chapter describes the procedure f or installing a 3C971-F A TMLink PCI adapter dr iv er f or Microsoft ¨ Windows NT™ 3.51 w orkstations. The 3C971-F adapter driver pro vides standards-based A TM LAN emulation connectivity to an A TM network.
3-2 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION addresses, Client 0 through Client 3, are assigned to the adapter . Each client has a MA C address , with Client 0 being assigned the true MAC address of the 3C971-F adapter. Clients 1 through 3 hav e a vir tual MA C address, assigned b y the driver , that is an increment of the true MAC address .
System Requirements 3-3 System Requirements The workstation must meet the f ollowing minim um requirements: ■ Intel x86 system running Microsoft Windows NT v ersion 3.51 or later ■ 24 MB of system memor y (32 MB of system memory is recommended f or multiple VLAN file ser v er applications) ■ 3.
3-4 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION Installing the Adapter Device Driver The e xamples in this chapter use the Windo ws NT environment to install the 3C971-F adapter driv er . How e ver , the driver can be installed as par t of the Custom setup procedure supplied with your Windows NT operating system.
Installing the Adapter Device Driver 3-5 Figure 3-1 Network Settings Screen 5 Select the Add Adapter button. The dialog bo x in Figure 3-2 appears. Figure 3-2 Add Network Adapter 6 Select the down arr ow in the Netw ork Adapter Card list bo x. 7 Select Other at the bottom of the list.
3-6 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION Figure 3-3 Selecting the Flopp y Drive 9 Insert the device driver diskette in a floppy disk drive. Use the diskette labeled 3C971-F A TMLink PCI Adapter LANE x86 Driver Installation Disk ette f or Windows NT Workstation.
Installing the Adapter Device Driver 3-7 10 If needed, change the drive designation. The def ault flopp y drive is A:, designating the A drive of y our computer . If this is not the location of the drive containing the 3C971-F adapter disk ette, change the drive location to the appropriate flopp y drive .
3-8 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION 13 Edit the PCI adapter parameters. The settings in the PCI Adapter Setup dialog bo x (Figure 3-5) are temporary settings for Client 0 of the 3C971-F adapter.
Installing the Adapter Device Driver 3-9 Figure 3-6 Configuring the Signaling T ranspor t This dialog bo x is accessible to the user in the Network Settings screen as a separate line item within the Installed Network Software list bo x. Ref er to Figure 3-7.
3-10 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION 16 When editing of the signaling items is complete, select the OK button. The software driv ers are copied to your hard disk. They include the lo w-le v el adapter hardware driver , the high-le v el UNI signaling driver , and the LAN emulation client (LEC) applications softw are.
Installing the Adapter Device Driver 3-11 ■ 3C971-F A TMLink Adapter Client 3 17 Select the OK button on the Netw ork Settings screen. The TCP/IP Configuration screen for editing the network interf ace appears, as sho wn in Figure 3-8. Figure 3-8 TCP/IP Configuration with Sample Entries 18 Edit the TCP/IP parameters.
3-12 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION disabled. IP addresses for disab led clients are ignored during actual operation. Contact your netw ork administrator f or the required entries in the TCP/IP Configuration tab le.
Installing the Adapter Device Driver 3-13 segment, then an appropriate net mask might be 255.255.255.0. Thus , all host systems sharing common address v alues in the first three octets would be attached to the same ph ysical network segment. This is commonly called a subnet or sub-network.
3-14 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION needed, you can use dumm y IP numbers f or the disabled clients . 19 Select OK when the TCP/IP Configuration is complete. The reboot prompt shown in Figure 3-9 appears. Figure 3-9 Reboot Prompt f or Adapter Driver 20 Select Restart Now to reboot the computer .
Configuring the LAN Emulation Clients (LECs) 3-15 T o configure the LAN emulation clients, f ollo w these steps: 1 Boot the computer under Windows NT . 2 Log into y our Windows NT Administrator account. 3 At the Program Mana ger screen, select the Control P anel icon.
3-16 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION Adapter De vice Driver. ” A def ault setting of A uto Detect was recommended in that step . The Interrupt entr y in the LEC Configuration dialog bo x is not “in addition” to the entry in the previous PCI Adapter Setup dialog bo x.
Configuring the LAN Emulation Clients (LECs) 3-17 Figure 3-11 LEC A TM Adapter Configuration The inf or mation required f or the client to contact the LECS or the LES ma y v ar y according to the v endor of the ser v er .
3-18 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION Complete substeps c–f below f or enabled clients. Otherwise, go to substep a to select another client or go to step 8 to e xit the LEC A TM Adapter configuration. c Set the MTU Size . This entr y is used by the client to request an MTU (Maximum T ransfer Unit) siz e from the ser v er .
Configuring the LAN Emulation Clients (LECs) 3-19 ■ LES option: Uses the 20-byte address in the A TM Address bo x to contact the LAN emulation server directly . f Enter the A TM Address. Y ou must enter the appropriate A TM network address f or the LECS or the LES, whiche ver is selected.
3-20 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION After you select the OK button in the LEC Configuration dialog bo x, the reboot prompt sho wn in Figure 3-12 appears. Figure 3-12 LECS/LES Reboot Prompt 10 Select OK. 11 Exit Windows NT and reboot the computer .
Removing a Windows NT Driver 3-21 Removing a Windows NT Driver T o remov e an adapter and the associated software drivers from Windows NT , f ollow these steps: 1 Select the Control P anel icon from the Main group. 2 Select the Network icon to access the Network Settings screen, sho wn in Figure 3-13.
3-22 C HAPTER 3: W INDOWS NT D RIVER I NSTALLATION Figure 3-14 Confirming Adapter and Driver Remov al 5 Select the Y es button to remo ve all of the adapter clients and the associated software driver s. The Network Settings screen appears, as sho wn in Figure 3-15.
Removing a Windows NT Driver 3-23 6 Click the OK button in the Netw ork Settings screen. The reboot prompt shown in Figure 3-16 appears. Figure 3-16 Reboot Prompt f or Removing Driv ers 7 Select the Restart Now button to reboot the computer . Driver remo val is complete .
4 N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION Overview The 3C971-F A TMLink PCI adapter dr iv er f or file ser v ers running Nov ell ® NetW are ™ 4.
4-2 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION ■ V er ify the system requirements. ■ Cop y the drivers to the hard drive of the server . ■ Configure the single-LAN or multi-LAN parameters . System Requirements ■ An Intel x86-based file ser v er running Nov ell NetW are V ersion 4.
Loading the Novell NetWare Server Driver 4-3 Figure 4-1 NetW are 4.1 Installation Options T o select an item in any of the NetW are dialog bo x es, use the arro w ke ys to mo ve the highlight bar to the desired line, and press [Enter] to select that item.
4-4 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION Figure 4-3 Select Additional Driver 4 Select Select an additional driver . The window in Figure 4-4 appears. Figure 4-4 Currently Installed Drivers If this is the first installation of the 3C971-F driver , it will not appear in the abov e list.
Loading the Novell NetWare Server Driver 4-5 Figure 4-5 Notes f or Selecting a Drive 6 Insert the 3Com 3C971-F driver diskette in a floppy drive. Use the diskette labeled 3Com 3C971-F A TMLink PCI SVC Driver Installation Disk ette f or NetW are 4.1 Ser v er (Disk 1 of 1).
4-6 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION 9 Press [Enter] to select the driver . Y ou are prompted to confirm the name of the dr iv er , as shown in Figure 4-7. Figure 4-7 SVC Driver Confirmation 10 Select Y es to copy the driver files to the server .
Configuring Network Channels 4-7 is alwa ys configured. When used to emulate multiple adapters, channels 2 through 4 are also configured. F or LAN emulation services, each channel becomes a LAN emulation client (LEC) and can be set to contact the LAN emulation configuration server (LECS), or set to contact a LAN emulation server (LES) directly .
4-8 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION Figure 4-9 Configuring TCP/IP Network Interf ace a Enter the IP Address. This is the Inter net address f or the channel client. The f or mat is dotted decimal notation in the f or m xxx.xxx.
Configuring Network Channels 4-9 Figure 4-10 Change IPX F rame T ype b Select a frame type . 4 Edit Channel number . a Use the arrow k e ys to mov e the highlight bar to the channel number in the P arameters box, as shown in Figure 4-11. Figure 4-11 Locating the Channel Number b Press [Enter].
4-10 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION c Select the number that matches the _x number in the P arameters bo x title. F or e xample, if the title is 3C971F_1, select the number 1. If the title is 3C971F_2, select the number 2, and so f or th.
Configuring Network Channels 4-11 The last f our selections in the P arameters bo x are used to choose which type of ser v er , LECS or LES, the client is to contact at bootup , and to enter the A TM network address of the ser v er . The ter m “prefix” in the parameter name ref ers to the A TM prefix por tion of an A TM Network address.
4-12 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION d Go to step 7. ■ If you w ant the client to b ypass the LECS at bootup and contact the LES directly , do the f ollowing: a Select LES Network Prefix and enter the first thir teen bytes (26 char acters) of the LES’ s A TM network address.
Configuring Network Channels 4-13 Figure 4-15 Prompt f or Additional Channels 10 Do one of the follo wing: ■ Select No to e xit the configuration procedure , and go to the ne xt section (“Editing the A UTOEXEC .NCF File”) to continue the installation.
4-14 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION The Protocols/P arameters dialog bo x in Figure 4-8 reappears. If this is the second installation of the driver , the Protocol and P arameter bo x titles will read 3C971F_2. The third installation will use 3C971F_3, and so f or th.
Removing a Driver from NetWare 4-15 2 Find the last BIND IPX command for the 3C971-F adapter in the A UTOEXEC.NCF file. If Channel 2 is the last channel configuration, the last Bind command should b.
4-16 C HAPTER 4: N ET W ARE 4.1 S ERVER D RIVER I NSTALLATION Figure 4-18 Selecting the NCF Files Editor 2 Select NCF files options. This opens the A UTOEXEC .NCF file for editing. 3 Remove the LO AD and BIND commands for eac h channel of the 3C971-F adapter b y deleting all lines similar to the follo wing: load 3C971FSI.
5 T ROUBLESHOOTING Overview This chapter provides possib le solutions f or common problems encountered during installation and operation of the 3C971-F adapter. If your prob lem cannot be resolv ed with the suggestions and comments that f ollow , please contact one of 3Com’ s technical suppor t ser vices as described in Appendix B.
5-2 C HAPTER 5: T ROUBLESHOOTING Bootup Prob lems Applications Prob lems Problem Possible Solution The computer does not boot up. 1 Check to see if the system is plugged in. 2 Check to see if your monitor is plugged into your video adapter. 3 Check to see if the adapter card is properly seated in the PCI bus expansion slot.
Adapter Problems 5-3 Adapter Prob lems Problem Possible Solution Host adapter is not found. The PCI system in your computer is supposed to configure the bus address locations automatically.
A S PECIFICATIONS Hard ware Memory 512 K buff er 1 K serial EEPROM Optional e xpansion ROM 128 K control SRAM Bus Interface PCI Local Bus Specification, Re vision 2.
A-2 A PPENDIX A: S PECIFICATIONS PCI Slave Memor y and configuration cycles Write posting Interrupts Interrupt pin: INT A# Diagnostics LEDs: Green: Live incoming link Y ellow: Status Board Dimensions Full-size , ra w v ariable height shor t-card Length: 167.
Environment A-3 En vironment A TM adaptation lay er AAL5 LAN emulation LANE 1.0 A TM signaling UNI 3.0/3.1 Item Range Operating temperature 0 to 55˚ C Storage temperature 40 to 85˚ C Relativ e humid.
T ECHNICAL S UPPORT B 3Com provides easy access to technical suppor t inf or mation through the v ariety of ser vices described in this appendix. On-line T echnical Services 3Com off ers worldwide pro.
B-2 Appendix B: Technical Support Call the telephone number nearest y ou: Access by ISDN ISDN users can dial-in to 3ComBBS using a digital modem f or f ast access up to 56 Kbps.
On-line Technical Services B-3 3ComForum on CompuServe 3ComF orum is a CompuSer ve-based service containing patches, softw are, drivers , and technical ar ticles about all 3Com products, as w ell as a messaging section f or peer suppor t. T o use 3ComF orum, you need a CompuSer v e account.
B-4 Appendix B: Technical Support Suppor t fr om Y our Netw ork Supplier If additional assistance is required, contact your network supplier . Many suppliers are authorized 3Com ser vice par tners who.
Returning Products for Repair B-5 Returning Products f or Repair * These numbers are toll-free. A product sent directly to 3Com f or repair must first be assigned a Retur n Materials A uthorization (RMA) number . A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’ s expense .
G LOSSARY AAL A TM Adaptation Lay er . T ranslates pack ets of data to 53-byte cells f or transmission on the network. The la yers are defined to pro vide diff erent classes of ser vice f or A TM con.
2G LOSSARY A TM LAN T opology that consists of A TM s witches and computer interf aces that provide high data r ate connectivity f or v oice, video , and data (IP , SNA, and multimedia).
G LOSSARY 3 Cell switc hing Network technology that is used f or dela y-sensitive traffic such as v oice and video . CLP Cell Loss Prior ity . The last bit of the fourth byte in an A TM cell header .
4G LOSSARY ILMI Interim Local Management Interface . The A TM F orum standard for incorporating network management into A TM networks. ILMI can be used as a monitor f or transf ers between a router and an A TM switch, reporting CRC error rates and perf or mance dips .
G LOSSARY 5 MBps Megabytes . (1024 x 1024 bytes) per second. Multicast A technique that allows copies of a single pac ket or cell to be passed to a selected set of end stations. Multimode A large-core (62.5 micron) optical fiber through which multiple signals will propagate .
6G LOSSARY PVC P er manent Vir tual Circuit. An A TM mode in which the communication circuit between tw o nodes on a network is manually set up and torn down. SAR Segmentation and Reassembly . A procedure that breaks down and reassemb les v ariable-length pack ets from legacy LAN (Ethernet and token ring) applications.
G LOSSARY 7 STM-1 Synchronous T ransf er Mode , le vel 1. A European standard defining a signal with a data rate of 155.52 Mbps. SVC Switched Vir tual Circuit. Creates a dynamic connection between two netw ork nodes. SVCs are created “on demand” and are torn down upon completion of the data transf er .
8G LOSSARY VPI Vir tual P ath Identifier . A one-byte field in an A TM cell header that, when combined with the VCI (Vir tual Circuit Identifier), makes up an A TM address.
I NDEX Numerics 3Com sales offices B-4 3ComBBS B-1 3ComF acts B-3 3ComF orum B-3 A adapter card installation 2-1 connecting to network 2-4 driver description 1-3 driver installation 3-1 , 4-1 speci.
2I NDEX IP address, configuring 3-12 , 4-8 IPX frame type 4-8 L LANE compliance A-3 LEC configuration 3-14 , 4-7 enable 3-17 e xplained 3-1 , 4-7 LECCONF icon 3-15 LECS/LES option 3-18 , 4-10 M memo.
LIMITED W ARRANTY HARD W ARE: 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of.
W ARRANTIES EXCLUSIVE: IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION.
FCC CLASS A V ERIFICATION STATEMENT WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications Equipment Standards entitled, “Digital Apparatus,” ICES-003.
Reader Comment Form 3Com Corporation Y our comments concer ning 3Com publications are impor tant to us. Please tak e the time to complete this f or m. Y our suggestions and comments will help us improv e our future publications . Thank you. Publication Title _________________________________________________ Part No.
NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES 3Com Cor poration Attn: PCOps T echnical Publications P .O . Bo x 58145 Santa Clara, CA 95052-8145 U .S .A. PLEASE FOLD AND TAPE. POSTAL REGULATIONS PROHIBIT THE USE OF STAPLES. BUSINESS REPL Y MAIL FIRST CLASS PERMIT NO .
デバイス3Com 3C971-Fの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
3Com 3C971-Fをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこには3Com 3C971-Fの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。3Com 3C971-Fの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。3Com 3C971-Fで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
3Com 3C971-Fを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又は3Com 3C971-Fの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、3Com 3C971-Fに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわち3Com 3C971-Fデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。