Packard BellメーカーM3600の使用説明書/サービス説明書
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Packard Bell oneTwo M3600 All-In-One Computer Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the Acer/CSD web site; for more information, go to http://csd.
ii Packard Bell oneT wo M3600 AIO Comp uter Service Guide Revision History Refer to the table below for changes made on this version of the Packard Bell oneT wo M3600 All-In-One Computer Service Guide.
Packard Bell oneT wo M3600 AIO Computer Service Guide iii Copyright Copyright © 2010 by Acer Incorporated. All rights rese rved. No part of this pub lication may be reproduced, transmitted, transcrib.
iv Packard Bell oneT wo M3600 AIO Comp uter Service Guide Conventions The following textual conven tions are used in this service guide. SCREEN MESSAGES Denotes actual me ssages that appear on screen. NOTE Gives additional information related to the current topic.
Packard Bell oneT wo M3600 AIO Computer Service Guide v Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for our "glo bal" product offering.
vi Packard Bell oneT wo M3600 AIO Computer Se rvice Guide.
vii Packard Bell oneT wo M3600 AIO Comp uter Service Guide Chapter 1 – Features an d Specifications . . . . . . . . . . . . . . . . . . . . . . . 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Packard Bell oneT wo M3600 AIO Computer Service Guide viii Chapter 4 – Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Hardware Diagn ostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Packard Bell oneT wo M3600 AIO Computer Service Guide 1 This chapter lists the features and specifications of the Packard Bell oneT wo M3600 AIO computer . System Features NOTE The items listed in this section are for reference only . The exact configuration of your PC dep ends on the model purchased.
2 Packard Bell oneT wo M3600 AIO Computer Service Guid e Physical Specifications Environmental Requirements Security • BIOS-based user and supervisor pass words • Hardware monitor • Kensington lock Power management • ACPI 2.0-compliant • Energy S tar 5.
Packard Bell oneT wo M3600 AIO Computer Service Guide 3 System T our The pictures and tables in this section illu strate the physical outlook of the computer .
4 Packard Bell oneT wo M3600 AIO Computer Service Guid e Right Views Item Component 1 Increase brightness key 2 Decrease brightness key 3 USB ports 4 4-in-1 card reader 5 Microphone jack 6 Headphone j.
Packard Bell oneT wo M3600 AIO Computer Service Guide 5 Left and Rear Views Item Component 1 V entilation slot s 2 Mounting holes for wall mount option 3 Optical disc drive (ODD) 4 Kensington lock slo.
6 Packard Bell oneT wo M3600 AIO Computer Service Guid e Hardware Specifications Processor Chipsets BIOS Memory Item Specificati on Model Intel Atom D525 Clock speed 1.
Packard Bell oneT wo M3600 AIO Computer Service Guide 7 Hard Disk Drive Optical Disc Drive Card Reader Ethernet Wireless LAN Item Specification Controller Integrated i n the Intel NM10 Express Chipset Form factor 2.
8 Packard Bell oneT wo M3600 AIO Computer Service Guid e Audio W ebcam Display AC Adapter Item Specification Controlle r Realtek ALC269 Hi gh Definition Audio Codec with Embedded Class D S peaker Ampl.
Packard Bell oneT wo M3600 AIO Computer Service Guide 9 CMOS Setup Utility CMOS Setup Utility is a hardware co nfiguration program built into the system ROM. Since most systems are already properly configured and optimized, ther e is normally no need to run this utility .
10 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Accessing the Setup Utility 1. T urn on the computer . If the computer is already turned on, sa ve your data and close a ll open applications, then restart the computer . 2. During POST , press Delete .
Packard Bell oneT wo M3600 AIO Computer Service Guide 1 1 Navigating through the Setup Utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Set up Utility .
12 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Product Information . Field Description Processor T ype T ype of processor install ed on the system Processor S peed S peed of the processor installed on the system System Memory Size of system memory detected duri ng boot-up Product Name Offici al model name of the computer .
Packard Bell oneT wo M3600 AIO Computer Service Guide 13 Standard CMOS Features Field Description Va l u e System Date Sets the system dat e. MM/DD/YYYY (month/day/year) System T ime Sets the system t ime.
14 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Advanced BIOS Features Field Description Va l u e Quick Boot When enabled, the system st arts up more quickly be e limination some of the POST routines.
Packard Bell oneT wo M3600 AIO Computer Service Guide 15 Advanced Chipset Features Field Description Va l u e Intel XD B it Select whether to enable th e Intel Execute Disable Bit T echnol ogy .
16 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Integrated Peripherals Field Description Va l u e Onboard SA T A Controller Enables or disables the onboa rd SA T A controller . Enabled Disabled Onboard SA T A Mode Set the opera ting mode for the onboard SA T A controller .
Packard Bell oneT wo M3600 AIO Computer Service Guide 17 Power Management Setup Field Description Va l u e ACPI Suspend Mode Use this ite m to define how yo ur system suspends. Default value is S3 (STR), the suspen d mode is suspend to RAM, i .e., the s ystem shuts down with the excepti on of a refresh current to the sys tem memory .
18 Packard Bell oneT wo M3600 AIO Comp uter Service Guide PC Health Status Field Descrip tion Va l u e CPU T emper ature System T emperature CPU Fan S peed System Fan S peed CPU Core +3.30V +5.00V 5VSB VBA T These items let s you monitor the p arameters for critical volt ages, temperatures and fan speeds.
Packard Bell oneT wo M3600 AIO Computer Service Guide 19 Frequency/V oltage Control Field Descrip tion Va l u e S pread S pectrum When the mainboard's clock generator pu lses, the extr eme values of the pulses creat es EMI (elec t romagnetic int erference).
20 Packard Bell oneT wo M3600 AIO Comp uter Service Guide BIOS Security Features Note the following before you define a system password: • The maximum length of password contains 8 alphanumeric characters. The following keys are valid: – A-Z, a-z (case-insensitive) – 0-9 – ` - + [ ] ; ' , .
Packard Bell oneT wo M3600 AIO Computer Service Guide 21 T o set a system password: 1. Select Change Supervisor Password or Change User Password , then press Ente r . The password box appears. 2. T ype a password then press Enter . 3. Retype the password to verify the first entry , then press Ent er .
22 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Load Default Settings Execute this menu to load the factory-defa ult sett ings for all Setup parameters. Keyboard shortcut: F9 Perform the steps below to lo ad the system default settings: 1. Select Load Default Settings , then press Enter .
Packard Bell oneT wo M3600 AIO Computer Service Guide 23 Save & Exit Setup Execute this menu to save the changes made and closes the Setup Ut ility . Keyboard shortcut: F10 Exit Without Saving Execute this menu to closes the Setu p Utility witho ut making any changes.
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Packard Bell oneT wo M3600 AIO Computer Service Guide 25 This chapter provides step-b y-step instructions on how to disassemble the computer for maintenance and troubleshooting purposes.
26 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Disassembly Procedures Removing the Computer Stand 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 . 2. Remove the plastic shell coveri ng the computer stand screws . 3. Remove the screws securi ng the computer st and .
Packard Bell oneT wo M3600 AIO Computer Service Guide 27 4. Remove the computer stand . Removing the Side Bars 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 . 2. Remove the screws securing the side bars . Quantity Color To r q u e Part Number 2 Black 4.
28 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 3. Slide the side bars downward to disengage the bars’ inner tabs from the chassis, then detach the bars. Removing the Front Bezel 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 .
Packard Bell oneT wo M3600 AIO Computer Service Guide 29 Removing the W ebcam M odule 1. Remove the front bezel by following the pr ocedure described on the previous section. 2. Disconnect the webcam ca ble from the webcam modul e . 3. Push the tabs securing the webcam module.
30 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the LCD Assembly 1. Remove the front bezel by following the procedure described on the page 28 , th en disconnect the disconnect the webcam cable from the webcam module. 2. Remove the screws securing the L CD assembly to the rear cover .
Packard Bell oneT wo M3600 AIO Computer Service Guide 31 Removing the LCD L VDS Cable 1. Remove the LCD assemb ly by following the procedu re described on the previous section. 2. Disconnect the LCD cable from the LCD board. Removing the LCD Panel Bracket and Inverter Board 1.
32 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 4. Disconnect the inverter b oard cables from the inverter board. 5. Remove the screws securi ng the inverter b oard. 6. Remove the inverter board cage from its bracket. Quantity Color To r q u e Part Number 2 Chrome 4.
Packard Bell oneT wo M3600 AIO Computer Service Guide 33 Removing the Optical Disc Drive 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Disconnect the ODD power a nd data cables from the mainboard, then the ODD SA T A cable from the ODD.
34 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 4. Slide the ODD out of the rear cover . 5. Remove the screw secu ring the ODD bracket . 6. Detach the ODD bezel from the module. Quantity Color To r q u e Part Number 2 Chrome 2.0 +/- 0.2 kgf.
Packard Bell oneT wo M3600 AIO Computer Service Guide 35 Removing the Hard Disk Drive 1. Remove the LCD assembly by following the procedu re described on the page 30 .
36 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 4. Remove the screws securing th e hard drive to its cage. 5. Slide the hard drive out of its cage. Removing the System Fan 1. Remove the LCD assembly by following the procedu re described on the page 30 .
Packard Bell oneT wo M3600 AIO Computer Service Guide 37 3. Remove the screw secu ring the system fan. 4. Remove the system fan from the chassis. Quantity Color To r q u e Part Number 2 Chrome 2.
38 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the Heat Sink 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Remove the system fan by following the proc edure described on t he previous section.
Packard Bell oneT wo M3600 AIO Computer Service Guide 39 Removing the Memory Modules 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Open the holding clips securing the memory modules ( a ), then remove the memory modules from the DIMM slots ( b ).
40 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the Power Button/LED Assembly 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Disconnect the power button/LED cable from the mainboard. 3. Remove the power button/LED assembly from the front bezel.
Packard Bell oneT wo M3600 AIO Computer Service Guide 41 Removing the Speakers 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Disconnect the speaker cable from the mainboard. 3. Remove the speakers from the rear cover .
42 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the Mainboard 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Remove the ODD by following the procedure described on th e page 33 . 3. Remove the HDD by follo wing the procedure de scribed on page 35 .
Packard Bell oneT wo M3600 AIO Computer Service Guide 43 This chapter lists the POST error indicators and gene ral troubleshootin g instructi ons. Procedures for BIOS recovery and clearing CMOS data are also provided. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure.
44 Packard Bell oneT wo M3600 AIO Co mputer Service Guide System Internal Inspection 1. T urn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all co nnected peripheral de vices from the computer .
Packard Bell oneT wo M3600 AIO Computer Service Guide 45 Boot Block Recovery Code Checkpoints The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required because the user has forced the upda te or the BIOS checksum is corrupt.
46 Packard Bell oneT wo M3600 AIO Co mputer Service Guide POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur during the POST po rtion of the BIOS.
Packard Bell oneT wo M3600 AIO Computer Service Guide 47 Checkpoint Desc ription 3C Mid POST initialization of ch ipset registers. 40 Detect different devices (Parallel ports , serial ports, and coprocessor in CPU, ... etc.) successfully installed in the system and update the BDA, EBDA…etc.
48 Packard Bell oneT wo M3600 AIO Co mputer Service Guide DIM Code Checkpoints The Device Initialization Manager (DIM) get s control at various times during BIOS POST to initial ize dif ferent system busses. The following table describes the main checkpo ints where the DIM module is accessed.
Packard Bell oneT wo M3600 AIO Computer Service Guide 49 Boot Storage Device Message Descript ion Boot Failure... This is a generic message indicating the BIOS could not boot from a particular device. This message is u sually follow ed by other info rmation concerning the device.
50 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 5th Master Hard Disk Error The IDE/A T API device co nfigured as Master in the 5th IDE controller could not be properly initialized by the BIOS. This message is typical ly displayed when the BIOS is trying to detect and config ure IDE/A T API devices in POST .
Packard Bell oneT wo M3600 AIO Computer Service Guide 51 Virus-related System Configuration S.M.A.R.T . Command Failed The BIOS tried to send a S.M.A.R.T . message to a hard disk, but the command transaction failed. This message can be reported by an A T API device using the S.
52 Packard Bell oneT wo M3600 AIO Co mputer Service Guide CMOS Miscellaneous PCI ROM conflict A PCI adapter generated an I/O resource conflict when configu red by BIOS POST . PCI IRQ conflict A PCI adapter ge nerated an I/O resource conflict when configured by BIOS POST .
Packard Bell oneT wo M3600 AIO Computer Service Guide 53 Index of Symptom-to-FRU Error Messages T o use the information in this section to diagnose a problem: 1. Find the error symptom in the left column. 2. If directed to a check procedure, replac e the FRU indicate d in the check procedure.
54 Packard Bell oneT wo M3600 AIO Co mputer Service Guide NOTE Ensure the memory modu les are installed pr operly and the contact leads are clean before diagnosing any system problems. Hard Disk Drive-related Symptoms Symptom/Error Action/FRU Hard disk dr ive test failed .
Packard Bell oneT wo M3600 AIO Computer Service Guide 55 Real-Time Clock- relate d Symptoms Symptom/Error Action/FRU Real-time clock is i naccurate. • Ensure the information in the S tandard CMOS Feature of BIOS Setup is set correctly .
56 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Printer-re lated Symptoms Symptom/Error Action/FRU Printing failed. • Ensure the printer driver is pr operly installed. Refer to the printer service manual . • Printer • Printer cable • Mainboard.
Packard Bell oneT wo M3600 AIO Computer Service Guide 57 BIOS Recovery When you boot up the computer and you hear one long beep, followed by a sh orter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.
58 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Clearing CMOS Y ou may need to clear the Setup configuration va lues (C MOS) if the configuration has been corrupted, o r if incorrect settings made in the Setup Utility caused erro r messag es to be unreadable.
Packard Bell oneT wo M3600 AIO Computer Service Guide 59 This chapter shows the block diagram and board layout of th e Packard Bell oneT wo M3600 AIO co mputer . Block Diagram The core subsystems of the Packard Bell oneT wo M 3600 computer ar e depicted in th e following block diagram.
60 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Mainboard Layout This section shows the ma jor mainboard components. Item Code Component 1 U7 Intel NM10 Express Chipset 2 BT1 RTC bat te ry 3 U41 Mini Card slot for optional WLAN module (802.
Packard Bell oneT wo M3600 AIO Computer Service Guide 61 14 CAM_CN1 Webcam cable connector 15 PWR1 Power jack 16 RJ1 Ethernet port 17 USB5 and USB_REAR1 Rear USB ports 18 MS1 PS/2 mou se port 19 KB1 P.
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Packard Bell oneT wo M3600 AIO Computer Service Guide 63 This chapter gives you the FRU (Field Replaceabl e Unit) listing of the Packard Bell oneT wo M3600 computer global configurations. Refer to this li st when or dering for repair part s or fo r RMA (Return Merchandise Authorization).
64 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Exploded Diagram No. Component 1 Side bars 2 LCD panel b racket 3 HDD cage 4 Rear cover assembly 5 ODD bezel 6 Inverter board bracket 7 ODD br.
Packard Bell oneT wo M3600 AIO Computer Service Guide 65 FRU List System Model: ACER_oTM3600_PMARR Category Part Name Part Number Boards Mainboard MAINBOARD OTM3600 INTEL NM10 RTL81 1 1DL W/CPU 1.8G W/O DIMM MB.U6E01.001 Inverter board INVERTER BOARD 2L 2PIN DARFON VZ.
66 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Category Part Name Part Number Heat sink CPU HEA TSINK W/O F A N 60.VBK01.007 System fan FA N 23.VBK01.001 FA N 23.VBK01.002 Hard drive HDD 160GB 5400RPM 2.5" SA T A HGST P ANTHER-B HTS545016B9A300 F/W:C60 F KH.
Packard Bell oneT wo M3600 AIO Computer Service Guide 67 Category Part Name Part Number Case / Cover / Bracket / Assembly Front bezel FRONT BEZEL 18.5" W/LOGO 60.U6E01.002 Rear cover BACK COVER 18.5 60.U6E01.001 Computer stand ASSEMBL Y HINGE 60.
68 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Category Part Name Part Number Cables Power button /LED cable POWER LED SW ITCH CABLE 50.VBK01.003 ODD SA T A cable ODD SA T A CABLE 50.NC401.002 ODD SA T A CABLE 50.VBK01.001 Inverter board cable INVER TER BOIARD CABL E 50.
Packard Bell oneT wo M3600 AIO Computer Service Guide 69 Category Part Name Part Number USB keyboard (continuation) KEYBOARD CHIC ONY KU-0906 USB 85KEY BLACK THAILAND KB.USB03.2 77 KEYBOARD CHIC ONY KU-0906 USB 85KEY BLACK TURKMEN KB.USB03.3 02 KEYBOARD CHIC ONY KU-0906 USB 86KEY BLACK ARABIC/FRENC H KB.
70 Packard Bell oneT wo M3600 AIO Co mputer Service Guide USB keyboard (continuation) KEYBOARD CHIC ONY KU-0906 USB 86KS BLACK TURKISH-Q KB.USB03.2 99 KEYBOARD CHIC ONY KU-0906 USB 86KS BLACK UK KB .USB03.241 KEYBOARD CHIC ONY KU-0906 USB 90KEY BLACK JAP ANESE KB.
Packard Bell oneT wo M3600 AIO Computer Service Guide 71 This appendix provides features summa ry for each of the Packard Bell oneT wo M3600 comp uter model configurations. Item Specification S pecifica tion Project name pMarr Model name oTM3600 Acer part number PW .
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Packard Bell oneT wo M3600 AIO Computer Service Guide 73 This computer ’s compat ibility is tested and verified by Acer ’s internal testing department. All of its system functions are tested for both the Home Basi c and Home Premium editions of Microsoft’s Windows V ista operating system.
Packard Bell oneT wo M3600 AIO Computer Service Guide 74 Item Device Name V endor USB HDD 2.5-inch Port able 80 GB Hard Disk T ranscend USB ODD DVD+R/RW (USB 2.0) Plextor USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G (E220: HSDP A/UMTS/EDGE/ GPRS/GSM ) Huawei PowerSync USB2.
Packard Bell oneT wo M3600 AIO Computer Service Guide 75 Approved V endor List (A VL) Component V endor Ty p e Descrip tion Part Number Mainboard kit Wistron pMarr WINM10_1394(N)_Logo(N)_ Eup(Y) Mainboard oTM3600 Intel NM10 R TL81 1 1DL AIO 18.5 W/O 1394 LF MB.
76 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Card reader Wireless LAN kit Lite-On 802.1 1 b/g/n (mini-card)(half size) Lite-On WN6602RH, Ralink R T3090 WLAN Lite-On WN6602RH, Ralink RT3090, 802.1 1b/g/n 1x1 WLAN (mini-card) Half Size NI.10200.
Packard Bell oneT wo M3600 AIO Computer Service Guide 77 USB keyboard (continuation) USB/0910B Keyboard CHICONY KU-0 906 USB 86KS Black Bel gium KB.USB03 .286 USB/0910B Keyboard CHICONY KU-0 906 USB 86KS Black Ice landic KB.USB03.287 USB/0910B Keyboard CHICONY KU-0 906 USB 86KS Black No rwegian KB.
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Packard Bell oneT wo M3600 AIO Computer Service Guide 79 This appendix describes online te chnical support services avail able to help you repair your Acer products. If you are a distributor , dealer , ASP or TPM, please re fer your technical queries to your local Acer branch office.
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Packard Bell oneT wo M3600 AIO Computer Service Guide 81 A AC adapter part number 68 specifications 8 AC power cord, part number 68 AC power jack 5 ACPI, see Advanced Configuration Power Interface 2 A.
82 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Exit Without Saving menu 2 3 exploded view 64 F Field Replaceable Unit, see F RU list 63 Frequency/V oltage Control menu 19 front bezel part n.
Packard Bell oneT wo M3600 AIO Computer Service Guide 83 HDD bracket 67 heat sink 66 inverter board 65 inverter board cable 68 inverter board cover 67 keyboard 68 LCD LVDS cable 68 LCD panel 66 LCD pa.
84 Packard Bell oneT wo M3600 AIO Co mputer Service Guide troubleshooting BIOS checkpoints 44 BIOS recovery 57 clearing CMOS 58 component failure 53 hardware diagnostic procedure 43 online support inf.
デバイスPackard Bell M3600の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Packard Bell M3600をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはPackard Bell M3600の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Packard Bell M3600の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Packard Bell M3600で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Packard Bell M3600を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はPackard Bell M3600の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Packard Bell M3600に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちPackard Bell M3600デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。