Sceptre TechnologiesメーカーX37の使用説明書/サービス説明書
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SCEPTRE X 3 7 P a g e 1 C O N T E N T S ver 2.0 Getting Started ......... .......... .......... ........... .......... .......... ... 3 Specifica tions ...................................................................................................
P a g e 2 SCEPTRE X37 For HDTV An tenna A TSC T uner Users ................................................................. 30 Using the X37 .......... .......... .......... ........... .......... .......... . 32 Remote Cont rol .....................
SCEPTRE X 3 7 P a g e 3 Congratulations o n your SCEPT RE X37 37” LCD T elevision purchase. Thank you for your suppor t of SCEPT RE and its LCD T elevision product line. The X37 is a precise electronic pro duct and you sho uld read the follo wing instruc tions carefully to maximize its performance.
P a g e 4 SCEPTRE X37 Package Contents Y o ur SCEPT RE X37 package includes: TV Display x 1 User manual x 1 W arranty Card x 1 Power Cord x 1 PC Audio Cable x 1 HDMI/DVI Cable .
SCEPTRE X 3 7 P a g e 5 Specifications Display panel Item Illustration A c t iv e A re a / S cr e e n S i z e 819.6 (H) x 460.8 (V)mm (diagonal 37.0 2 inches) A s p e c t R a t i o W idescreen 16:9 P i x e l P i t ch 0.6 (H) x RGB x 0.6 ( V )mm M a x .
P a g e 6 SCEPTRE X37 Sharpness DL T I/DCT I Gamma 10 bit / 5 curves Lamp adjust Y es Picture mode User mode / Standard / Na ture / Game/ Cinema V ideo adjust Contrast / Br ightness / S harpness / Color / T int 3 levels of color temp.
SCEPTRE X 3 7 P a g e 7 PC timing 1360*768@60 Hz(NA T IVE) 1280*768@ 60Hz 1024*768@ 60Hz 800*600@ 60Hz 640*480@ 60Hz (4)NTSC/A TSC Sound: Mono / Stereo / S AP Favorite Channel V -c hip NTSC Closed cap.
P a g e 8 SCEPTRE X37 Opening the Pac kage The SCEPT RE X37 is pac kaged in a carto n. Any standard accessories are packed separately in another car ton. The weight of the LCD displa y is approxi mately 59 lbs. Due to the size and weight of the product, it is su ggested that it must be handled b y a minimum of 2 or more per sons.
SCEPTRE X 3 7 P a g e 9 Important Safety Guidelines This prod uct is designed and manu factured to operate within defined design limit s, and misuse may res ult in electric s hock or fire. T o prevent the product fro m being da maged, the follo wing rules should be obser ved for the installation, use a nd maint enance of the pro duct.
P a g e 1 0 SCEPTRE X 37 place the X37 LCD TV in a bookcase or cabinet unless pro per ventilation is provided. • Never push any ob ject into the ventilation slots of t he X37 LCD T V . Do not place any obj ects on the top o f the product. It c ould short circuit par ts causing a fire or electric shock.
SCEPTRE X 3 7 P a g e 1 1 • Keep the pro duct away from moisture. Do not expose th is app liance to rain or moisture. If water p enetrates into the pr oduct, unplu g the power co rd and co ntact your dealer . Conti nuous use in this case may resu lt in fire or e lectric shock.
P a g e 1 2 SCEPTRE X 37 T elevisio n Antenna Connection Protection External T elevision Antenna Gr oundin g If an outside anten na or cab le system is to be co nnected to the LCD T V , mak e sure t hat the antenna or c able system is electr ically grounded to provide so me protection against voltage surges and static charges.
SCEPTRE X 3 7 P a g e 1 3 Pr oduct Br owse Display T op V iew Front V ie w Note: Power indicator: If light is bl ue, the TV is turned on. If the light is red , the TV is turned off and in standby mode. If the light is off, the inverter conn ector is not connected and no po wer is pro vided to the d isplay panel.
P a g e 1 4 SCEPTRE X 37 Rear V iew ` W all- mount Specifications.
SCEPTRE X 3 7 P a g e 1 5 W all- mounted Instructions 1. Unplug all t he cables and cor ds from the LCD TV . 2. Place the LCD TV face down on a soft and flat sur face (blanket, foam, cloth, etc) to prevent any da mage to the display .
P a g e 1 6 SCEPTRE X 37 Side V iew About Control Key s Po wer on/of f – Please note this is a p assive po wer button and doesn’t physically cut p ower off the TV but turn the TV into standby mode. When turning LCD o n/off, wait 5-10 seco nds before pr essing the power button again.
SCEPTRE X 3 7 P a g e 1 7 TV Info Explained TV / DTV On the top 1 /3 rd of the screen an information bar will appear, the information displayed will include what pro gram you’re watching, what ti me slot the program is pla ying in and what format the pro gram is being displa yed in.
P a g e 1 8 SCEPTRE X 37 people c an use their PCs on the 37” LCD/TV . This type of connectio n is primarily used b y personal co mputers. Please note to get so und out of VGA mode you must con nect an aud io cable from your audio video device to the audio por t labeled “PC Audio In”.
SCEPTRE X 3 7 P a g e 1 9 I/O Connector Definitions 1. AC Pow er This connection is for pro viding power to the TV . T his connection uses a standard computer po wer cord. 2. TV T uner This connection p ort is used for connecting antenna, satell ite b ox or cab le service via TV source.
P a g e 2 0 SCEPTRE X 37 6. Co mponent 1 & Compone nt 2 This connection p ort is for co nnecting DVD pla yers, game consoles, or set-top boxes via YPbP r1 source. Use the connectors i ndicated by the gree n (Y), blue (Pb), and r ed (Pr) for video , and the white (L) a nd red (R) connectors for audio input.
SCEPTRE X 3 7 P a g e 2 1 Pictur e Quality of All Connections from Ok to Best 1. TV T uner (OK) Analog video - 48 0i. 2. A V1 & A V2 (Basic) Analog V ide o - 480i. The yello w connector provides all th e video infor mation. 3. S-VIDEO (Fa ir) Analog V ide o - 480i.
P a g e 2 2 SCEPTRE X 37 Quick Installatio n Installation batteri es of r emote contro l (1). Insert two AA b atteries in to the r emote control. Ma ke sure + and – are facing the proper d irection. (2). Replace the cover . If the rem ote control is not t o be used for a long tim e, remove the batteries.
SCEPTRE X 3 7 P a g e 2 3 Connecting the AC Power Cord Connect AC po wer to the po wer source. Connecting TV T uner TV tuner can accept only coax ial cable fro m either analog ca ble or a ntenna. Antenna is for over the air wave television. Analog cable is for cable hooked directly into the TV for cable channels.
P a g e 2 4 SCEPTRE X 37 Connecting A V1 / A V2 Port A V1 and A V2 is for connect ing VCR, Camcorders and o ther devices tha t uses co mposite or S-V ideo for video and RCA red/ wh ite wires for audio. Note : Y ou can only connect t o S-V ideo or composite one at a time.
SCEPTRE X 3 7 P a g e 2 5 Connecting Component HD Port Component is for connecting DVD Pla yer , HD Satellite/Cab le Set-top Bo xes or other device that uses co mponent wir es (red, green, blue wires) for video and RCA re d/white wires for audio.
P a g e 2 6 SCEPTRE X 37 Connecting V GA Port The VGA port is for connecting to a PC system. Please u se a VGA cable to c onnect fro m the PC to the 37” LCD’ s VGA por t. For sound connect the 3 .5mm mini-ja ck cable fro m PC Audio In to the PC’ s sou nd card.
SCEPTRE X 3 7 P a g e 2 7 Connecting HDMI Port HDMI is for connec ting HD S atellite, HD Di gital Cable Set-to p Boxes o r other device with HDMI port. The HDMI port a lso doubles as HDCP /DVI p ort. If your HD set-top box does not have HDMI but DVI instead, please use the HDM I to DVI conversion cable that is included in t he box.
P a g e 2 8 SCEPTRE X 37 C.HDCP NOTE: 1. The HDM I input on yo ur LCD TV supports High-band width Dig ital Content Protection (HDCP ) . HDCP encrypts the transmission be twee n the video source and the digital displa y for added security and protection.
SCEPTRE X 3 7 P a g e 2 9 For Analog Cable and Antenna TV T uner Users Note: The follo wing instruction set is for TV tuner antenna, analog cab le users only .
P a g e 3 0 SCEPTRE X 37 For HDTV Antenna A TSC T uner U sers For Ant enna 1. Scre w the antenna into the bac k of the co axial tuner labeled A T SC tuner . 2. Make sure your source is DT V . If not, use the SOU RCE PC button o n your remote to s witch to source DTV .
SCEPTRE X 3 7 P a g e 3 1 For Cable 1. Scre w the digital cable into the back of the coaxia l tuner labeled A TSC tuner . 2. Make sure your source is DT V .
P a g e 3 2 SCEPTRE X 37 Remote Control Using the X37.
SCEPTRE X 3 7 P a g e 3 3 Universal Remote Code and Support Sceptre’ s X37 LCD supports SO NY’ s universal remote code . Please loo k up SONY’s codes in your handb ook of remote c odes to setup your universal r emote. Note : Due to the variety of universa l remotes manufactured, not all universal re motes will fully function with the c ode.
P a g e 3 4 SCEPTRE X 37 Aspect Explained 1. Auto This aspect ratio automaticall y adjust to the picture ’ s origi nal for mat. If the signal is 16:9 the full screen will be used.
SCEPTRE X 3 7 P a g e 3 5 4. Zoom Full When watching a 4:3 aspect ratio TV or m ovie, this mod e zooms in to cu t off most of the black bars on t he side while p reserving the 16 :9 ratio. Because of the zoo m, the top and bo ttom are cut off as well.
P a g e 3 6 SCEPTRE X 37 PICTURE This button selects d ifferent preset picture modes – User mode, Standard, N ature, Game, and Cine ma. SELECT This button choose s the pre-se lected favorite chan nels. A tot al of nine channels can be stor ed as the Favor ite channels li st in TV source and an unlimited storage o f chann els in DTV source.
SCEPTRE X 3 7 P a g e 3 7 LIST This button displa ys the favorite chan nel list in DT V . ADD/DEL This button adds o r deletes a favorite channel in DT V . R E D In EPG , this butto n selects the first pr ogram of pr evious day . G R E E N In EPG , this butto n selects the first pr ogram of next d ay .
P a g e 3 8 SCEPTRE X 37 V OL +/- These two butto ns adjusts the sp eaker volume level. CH +/- These two butto ns scrolls thro ugh the channels. SOURCE PC This button selects d ifferent PC/DTV input sources – DT V , (HDMI, HDCP , DVI) , VGA-PC.
SCEPTRE X 3 7 P a g e 3 9 MENU Press the MENU b utton to activate t he OSD (On Scre en Disp lay) main menu. P ress again to qui t the main menu. M T S This button selects ST EREO, MONO, or SAP . LEFT/RIGHT If the OSD Menu is shown on the screen, press the se buttons to scroll through the menu items hor izontally .
P a g e 4 0 SCEPTRE X 37 EPG When DTV pro gram (channel) is selected, pr ess this button ( ) to display or EXIT the Electronic Progra m Guide (EP G). Please refer to EPG E xplained for more infor mation on page 74. EXIT Press this button to exit from the s ub-menu to the prev ious menu.
SCEPTRE X 3 7 P a g e 4 1 C C D Press the CCD butto n to displa y closed caption infor mation. SLEEP Press the button repe atedly to cycle through the a vailable sle ep timer options – Off/30/60 /90/120 minutes. I N F O Displays the related i nformatio n on current channel s or P C modes.
P a g e 4 2 SCEPTRE X 37 OSD (On Screen Display Menu) The OSD Menu varie s based on different input signal sourc es. The OSD menus pro vide different control functions, which allow users to opti mize the picture/audio perfor mances for each of the inp ut signals.
SCEPTRE X 3 7 P a g e 4 3 OSD scr een instruction: Group icon de scriptions: 1. GEOMETR Y / VIDEO (user mode o nly) 2. PICTURE / ADV ANCED (u ser mode o nly) 3. AUDIO (user mode & no ne-user mode) 4. SYSTEM (user mod e & none-user mode) 5. TV SETUP / DT V SETUP ( user mode & none-use r mode) Note: I.
P a g e 4 4 SCEPTRE X 37 TV input When TV (NTSC) input is selected, the following OSD menu will be displa yed when the MENU button is p ressed. 1. VIDEO (User mode) CONTRAST Adjusts the contrast b etween br ight / dark graphics a nd text. BRIGHTN ESS Adjusts the bright ness of the sc reen.
SCEPTRE X 3 7 P a g e 4 5 GREEN Strengthens Green ( grass color ) color without affecting other co lors. BLUE Strengthens Blue ( sky color) c olor without affecti ng other colo rs. NOISE Adjusts abate ment of signal n oise. GAMMA Adjusts screen visual tr ansformation.
P a g e 4 6 SCEPTRE X 37 4. SYSTEM LANGUAGE Chooses the langua ge betwee n English and Fr ench for the OSD menu. LAMP Adjusts how brig ht you want t he LCD to displa y its images. DCI The dynamic co ntrast improve ment option is si milar to A VC but d eals with video.
SCEPTRE X 3 7 P a g e 4 7 CH-ADD Adds the current vie wing channel to the channel li st. CH-DEL Deletes the current viewing channel from the chan nel list.
P a g e 4 8 SCEPTRE X 37 TINT Adjusts Picture C hrominance angle(or skin color). RECALL Resets the para meters to origi nal factor y settings. 2. ADV ANCED (User mode) VIVID COLOR Makes color b righter without o ver-saturation. SKIN TONE Makes the skin co lor br ighter without affecting other colors.
SCEPTRE X 3 7 P a g e 4 9 X37’ s speaker is 500 mV r ms but with different channels br owsed or different sound cards, the o utput might send out 1V r ms, therefor e increasing the possibili ty of po pping the X37 ’ s speaker . P lease make sure to adj ust the volume to belo w 40 when the po pping occurs.
P a g e 5 0 SCEPTRE X 37 YPbPr1(Component1), Y pb Pr2(Component2), HDMI, HDCP inputs When YP bP r1, YPbpr2, HDMI, HDCP is s elected, the follo wing OSD menu will be displayed when the MENU bu tton is pressed. 1. VIDEO (User mode) CONTRAST Adjusts the contrast b etween br ight / dark graphics a nd text.
SCEPTRE X 3 7 P a g e 5 1 RECALL Resets the para meters to origi nal factor y settings. 2. ADV ANCED (User mode) VIVID COLOR Makes color b righter without o ver-saturation. SKIN TONE Makes the skin co lor br ighter without affecting other colors.
P a g e 5 2 SCEPTRE X 37 increasing the possibili ty of po pping the X37 ’ s speaker . P lease make sure to adj ust the volume to belo w 40 when the po pping occurs. A VC Suppresses a pop sound resulte d from changing T V pro gram. SURROUND Selects sound field from Off, Narro w, or Wide.
SCEPTRE X 3 7 P a g e 5 3 V -P OSITION Adjusts the displa y position up or down. Nor mally use Auto Adj ust. CLOCK Adjusts the cloc k frequency to match video card . Normally use Auto Adjust. PHASE Adjusts the phase frequency to match video ca rd.
P a g e 5 4 SCEPTRE X 37 TREBLE Adjusts the treble le vel of you r TV speakers. BALANCE Adjusts the bala nce (left to right) of your TV speakers.
SCEPTRE X 3 7 P a g e 5 5 DVI input When DVI input i s selected, t he following OSD menu will b e displayed when the ME NU button is pressed. 1. GEOMETR Y Not available under DVI input. 2. PICTURE CONTRAST Adjusts the contrast b etween br ight / dark graphics a nd text.
P a g e 5 6 SCEPTRE X 37 3. AUDIO BASS Adjusts the bass leve l of your T V speakers. TREBLE Adjusts the treble le vel of you r TV speakers. BALANCE Adjusts the bala nce (left to right) of your TV speakers. LOUDNESS Enhances the bass a nd treble strength.
SCEPTRE X 3 7 P a g e 5 7 DTV input When DTV input is selected, the following OSD menu will b e displayed when the MENU button is p ressed. 1. VIDEO (User mode) CONTRAST Adjusts the contrast b etween br ight / dark graphics a nd text. BRIGHTN ESS Adjusts brightness o f the screen.
P a g e 5 8 SCEPTRE X 37 GREEN Strengthens Green ( grass color ) color without affecting other co lors. BLUE Strengthens Blue ( sky color) c olor without affecti ng other colo rs. NOISE Not available under DTV inputs. GAMMA Adjusts screen visual tr ansformation.
SCEPTRE X 3 7 P a g e 5 9 4. SYSTEM LANGUAGE Chooses the langua ge betwee n English and Fr ench for the OSD menu. LAMP Adjusts how brig ht you want t he LCD to displa y its images.
P a g e 6 0 SCEPTRE X 37 GENERAL AUDIO LANGU AGE This function allo ws you to change t he audio langua ge if your broadc asting station supports this function. T o change the languages, press MENU to open the OSD and highlight the o ption DTV SETUP with LEFT/RIGHT b uttons and use ENT ER to enter the sub- menu.
SCEPTRE X 3 7 P a g e 6 1 AUTO SCAN This function auto matically scans for all possible chan nels. T o scan for channels, pre ss MENU to op en the OSD and highlight the o ption DTV SETUP w ith LEFT /RIGHT buttons and use ENT ER to enter the sub-menu.
P a g e 6 2 SCEPTRE X 37 MANUAL SCAN This function allo ws you to manually scan the receivable channels. T o scan the channels, p ress MENU to open the OSD and highlight the option DT V SETUP with LEFT/RIGHT buttons and use E NTER button to enter the s ub-menu.
SCEPTRE X 3 7 P a g e 6 3 2.Pre ss the Enter button to start scan. 3.After the scan ning is comple te, it shows Scan Complete. 4.Pre ss the EXIT button to exit.
P a g e 6 4 SCEPTRE X 37 ※ T o stop scanning, pr ess the EXIT button. ※ T o re-scan after stop sca nning, press the En ter button ※ Please scan a gain when an er ror occurs.
SCEPTRE X 3 7 P a g e 6 5 Using the Range Mo de This mode scans the c hannels in the ra nge preset b y user. 1 . Pl e a se En t e r b u tt on on t h e G en e ra l M an u al S c a n i t em t o d i sp l a y t h e Ma n ua l Sc an s u b p a g e . 2.Pre ss the LEFT/RIGHT b utton to select the range mode.
P a g e 6 6 SCEPTRE X 37 ※ After the scanning is co mplete, it shows Sca n Complete. 6.Pre ss the EXIT button to exit. ※ To sto p scanning, press the EX IT button.
SCEPTRE X 3 7 P a g e 6 7 ※ Please scan a gain when an er ror occurs..
P a g e 6 8 SCEPTRE X 37 CHANNEL SKIP This function allo ws you to sk ip channels. T o skip the channels, p ress MENU to op en the OSD and highli ght the optio n DTV SETUP w ith LEFT/RIGHT buttons and use ENT ER to enter the sub-me nu. Highlight Channel S kip and press ENT ER.
SCEPTRE X 3 7 P a g e 6 9 CAPTION Press MENU to open the OSD and highlight t he option DT V SETUP with LEFT/RIGHT b uttons and use ENT ER to enter the sub- menu. Press the DOWN b utton to highlig ht the optio n and press LEFT/RIGHT button to set the ite m value.
P a g e 7 0 SCEPTRE X 37 2. Custom: Displa ys the digital c losed cap tion which is defined by the end user. Default digital cap tion st yle is As Bro adcaster. W hen the caption style is As Broad caster, the other custo m values are hidden and the digital closed captio n will be the b roadca ster value.
SCEPTRE X 3 7 P a g e 7 1 C lo s e d C a pt i o ns an d Di g it al C l o se d Ca p t i o n s E x pl a i ne d • Y o ur TV is equipped with an internal Closed Captio n decoder . It allo ws y ou to view conservatio ns, narration and so und effects as subtitles on your TV .
P a g e 7 2 SCEPTRE X 37 P ARENT AL P ASSWORD This function as ks you for the pa ssword to block cha nnels. T o enter the password, p ress MENU to o pen the OSD and use LEFT/RIGHT buttons to select P arental function group, then use DOWN button to highlight the entr y field.
SCEPTRE X 3 7 P a g e 7 3 DET AIL ED INSTRUC TIONS 1 . Pr e s s t h e E n t e r b u t t on on t h e G e n e ra l C h a n n e l B l o c k i t e m t o d i s pl a y t h e C h an n e l B l o c k s u b p a g e . ※ All channels are non-Block ed in default.
P a g e 7 4 SCEPTRE X 37 EPG Explained Current Date and Tim e Displays the local da te and time. Channel List Displays the previo us channel number , current channel number, c urrent channel name a nd next channel number.
SCEPTRE X 3 7 P a g e 7 5 Rating Explained General Operatio n T o block channels you do n’t want your children to watch, you can filter them with the ratings function. MP AA lets you control r atings for movies you allo w your childre n to watch on the TV .
P a g e 7 6 SCEPTRE X 37 TV -G (USTV) - General Aud ience Most parents would find this p rogram suitable for all ages. Although this rating do es not signify a progra m designed sp ecifically for children, most par ents may let youn ger children watch t his program unatte nded.
SCEPTRE X 3 7 P a g e 7 7 MPAA G (M P AA) General audiences. All ages ad mitted. PG ( MP AA) Parental guidance s uggested. Some material may not b e suitable for children. PG-13 (M P AA) Parents strongl y cautioned. So me material may be inap propr iate for children under 13.
P a g e 7 8 SCEPTRE X 37 Cleaning the LCD TV W ipe the LCD TV w ith so ft or dry cloth. Do not use solve nt or methylbe nzene. Harsh chemica ls may d amage your LCD TV . Make sure the LCD T V is un plugged before you clean it. W arnin g BEFORE PLUG GING IN THE UNIT FOR THE FIST TIME, READ THE FOLLOWING SECTION CAREFU LL Y .
SCEPTRE X 3 7 P a g e 7 9 T roublesho oting The follo wing table contains the co mmon prob lems and the so lutions to these p roblems. Please check this list b efore you contact the technicia ns. Problems Reasons Solutions 1. Did you connect t he po wer cord? 1.
P a g e 8 0 SCEPTRE X 37 Problems Reasons Solutions dark the lowest level? 1. Is input signal ca ble connected co rrectly? 1. Check the sig nal cable connection. Make sure your video ca ble is in the right group as the audio cable. Audio only , no picture 2.
SCEPTRE X 3 7 P a g e 8 1 Problems Possible solutio ns Can not receive UH F Cha nge the signal line to other input-end; make sure your antenna is capab le of receiving UH F . Can not receive suffi cient c hannels through antenna Please use the cha nnel scanning f unction to incre ase the numbe r of channels.
P a g e 8 2 SCEPTRE X 37 Problems Possible solutio ns TV is turned on, stand by light is blue but no picture This is a big LCD screen, and needs time to war m up to sho w the picture.
SCEPTRE X 3 7 P a g e 8 3 FCC C ompliance S tatement This device co mplies with Part 1 5 of the FCC Rules. Operation is subj ect to the follo wing conditions: (1) This device may not cause harmful i nterference (2) This device must accept any interfere nce received, including inter ference that my cause undesired op eration.
P a g e 8 4 SCEPTRE X 37 Caution: T o comply with the limit s for an FCC Clas s B co mputing device, always use the si gnal cord and po wer cord supplied with this unit.
デバイスSceptre Technologies X37の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Sceptre Technologies X37をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSceptre Technologies X37の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Sceptre Technologies X37の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Sceptre Technologies X37で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Sceptre Technologies X37を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSceptre Technologies X37の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Sceptre Technologies X37に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSceptre Technologies X37デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
