SonyメーカーC6902/L39hの使用説明書/サービス説明書
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White paper September 2013 Xperia TM Z1 C6902/L39h Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Signature f eatures .......... ................ ......
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.264 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mk v) H.263 3GPP (.
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
White paper September 2013 Xperia TM Z1 C6903 Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Xperia™ Z1 highlig hts .................... ........
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 * NOTE : H.265 is not available in all markets. Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.265* MP4 (.mp4, .
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
I nt e rna l u s e only White paper September 2013 Xperia TM Z1 C6906 Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Xperia™ Z1 highlig hts .................... ........
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.264 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mk v) H.263 3GPP (.
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
White paper September 2013 Xperia TM Z1 C6943 Note: Screen images ar e simulated..
White paper | Xperia™ Z1 2 September 2 013 This document is published by Sony Mobile Communications AB, without any warranty*. Improvements and changes to this text necessitated by typographical err.
White paper | Xperia™ Z1 1 September 2 013 Table of contents Product over view ............... ............. ................. ............ ............. ................. ............ ....... 2 Xperia™ Z1 highlig hts .................... ........
White paper | Xperia™ Z1 2 September 2 013 Product overview Xperia™ Z1 highlights • Sony G Lens, 1/2.3” 20.7 MP Exmor RS™ fo r mobile image se nsor and BIONZ™ for mo bile image processing .
White paper | Xperia™ Z1 3 September 2 013 get so immersed in content that t he hardware virt ually disappears. Th e innovative solid one-piece aluminium frame is designed wit hout breaks, cr eating a com pletely seamless expression.
White paper | Xperia™ Z1 4 September 2 013 Info-eye™ – an innovative way to gain information How tall is the Eiff el Tower? Wh at meat shou ld you eat with that bottle of red? And what do es that QR code tell you ? Photograph th e object an d Info-eye™ is designed to in stantly give y ou all the re levant information yo u need.
White paper | Xperia™ Z1 5 September 2 013 Facts – dimensions, weight, performance and networks Operating system Google™ Android™ 4.2 (Jelly Bean) Processor 2.
White paper | Xperia™ Z1 6 September 2 013 * Memory comprises approximately 4GB of firmware, plus 12GB of “Int ernal storage” for music, pict ures and movies, and downloaded applications and their data. For more de tails about memory, see “Memory in Android™ devices” on page 19.
White paper | Xperia™ Z1 7 September 2 013 Categorised feature list Camera 20.7 megapixel ca mera 8x digital zoom Auto focus Burst mode HDR for photos an d movies Face detection Flash/Pulsed LED Fla.
White paper | Xperia™ Z1 8 September 2 013 Communication Call list Facebook™ application* Google Talk™ application* Google+* Noise suppression Polyphonic ringtones Speakerphone Slow talk Talk eq.
White paper | Xperia™ Z1 9 September 2 013 * This service is not available in all markets. ** In compliance with IP55 and IP58 standar ds, Xperia™ Z1 is protec ted against the ingress o f dust and water .
White paper | Xperia™ Z1 10 September 20 13 Technologies in detail NOTE : The information outlined below is general and levels of compliance t o standards and speci fications may vary betwee n products an d markets. F or more inform ation, contac t Sony Mobile Deve loper World or your Sony contac t person where applicable .
White paper | Xperia™ Z1 11 September 20 13 Bluetooth® wireless technology More informatio n: www .sonymobile.com/developer www .bluetooth. com Bluetooth® profiles supp orted Advanced Audio Distribut ion Profile v1.2 Audio/Video Remote Contr ol Profile v1.
White paper | Xperia™ Z1 12 September 20 13 Wi-Fi® Supported standards IEEE 802.11a/b/g/ n/ac and Wi-Fi® Wi-Fi Direct, Wi -Fi Protected Setup Connectable devic es Wi-Fi® access po ints Wi-Fi Direct compatible de vices Frequency ban d 2.
White paper | Xperia™ Z1 13 September 20 13 DLNA Certified® (Digital Living Network Alliance) Supported Device Classe s M-DMS – Mobile Digital Media Server Media Types: imag es, music and v ideo Summary: The digital media server exposes the media files in your dev ice to a Wi-Fi® net work.
White paper | Xperia™ Z1 14 September 20 13 Messaging MMS (Multimedia Messaging Service) According to OMA Multimedia Me ssaging Service v1.0 + SMIL Email More informatio n: www .
White paper | Xperia™ Z1 15 September 20 13 Positioning – location based services Supported standards: • OMA Secure Us er Plane Locatio n (SUPL) v1.
White paper | Xperia™ Z1 16 September 20 13 Multimedia (audio, image and video) Audio Playback Decoder format Supported in file format MP3 MP3 (. mp3) AAC (AAC-LC, AAC+, eAAC+) 3G PP (.3gp, 3gpp, mnv), MP4 (.mp4, .m4a), ADTS (.aac) AMR-NB, AMR-WB 3GPP (.
White paper | Xperia™ Z1 17 September 20 13 Video Playback Decoder format Supported in file format MPEG-4 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mkv), AVI (. avi), Xvid (.xvid) H.264 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4v) Matroska (.mk v) H.263 3GPP (.
White paper | Xperia™ Z1 18 September 20 13 Synchronisation (OMA DS, EAS, Google Sync™) OMA Data Synchronisation pro tocol versions 1.1.2 and 1.2 OMA Data For mats: vCard 2.
White paper | Xperia™ Z1 19 September 20 13 Memory in Android™ devices To use Android devic es efficiently, users should be aw are of the different type s of device me mory.
White paper | Xperia™ Z1 20 September 20 13 This type of memory is used to store all applic ation downloaded from the Goog le Play™ Store (and other sources ) as well as the ir settings an d data (such as e mails, messages a nd calendar eve nts, for example).
White paper | Xperia™ Z1 21 September 20 13 On the other hand, when it comes to reading from an extern al SD Card, you will be able to access content (for example, videos , photos and mu sic) on a memory card inserted in this slot withou t any specia l consideration s ince the Andro id system se arches all ava ilable memory for content.
White paper | Xperia™ Z1 22 September 20 13 Note 3 : For a develo per, it is imp ortant to note that f rom a pr ogramming po int of view the locati on names us ed to refer to the differe nt memory area s described in Note 1 are still valid, i.
White paper | Xperia™ Z1 23 September 20 13 Trademarks and acknowledgements All product and company names mention ed herein are the trademarks or registered tradema rks of their respective owners. Any rights not expressly granted herein are reserved.
デバイスSony C6902/L39hの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Sony C6902/L39hをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSony C6902/L39hの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Sony C6902/L39hの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Sony C6902/L39hで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Sony C6902/L39hを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSony C6902/L39hの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Sony C6902/L39hに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSony C6902/L39hデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。