SonyメーカーPCV-RX380DSの使用説明書/サービス説明書
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V AIO Digital Studio ™ User Guide PCV -RX370DS/PCV -RX380DS.
V AIO Digital Studio™ User Guide 2 NO TICE © 2001 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. This manual and the software described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approv al.
3 Safety Information and Caution D VD Laser Diode Properties (PCV-RX370DS/PCV -RX380DS) CD-R W Laser Diode Properties (PCV -RX370DS) CD-R W Laser Diode Properties (PCV -RX380DS) ❑ T o prev ent fire or shock hazard, do not expose your desktop to rain or moisture.
V AIO Digital Studio ™ User Guide 4 ❑ Pour pr é venir tout risque d ’ incendie ou d ’é lectrocution, garder cet appareil à l ’ abri de la pluie et de l ’ humidit é . ❑ Pour pr é venir tout risque d ’é lectrocution, ne pas ouvrir le ch â ssis de cet appareil et ne confier son entretien qu ’à une personne qualifi é e.
5 Regulatory Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P art 15 of the Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
V AIO Digital Studio ™ User Guide 6 number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.
7 DISPOSAL OF LITHIUM BA TTERY Y ou can return your unwanted lithium batteries to your nearest Sony Service Center or F actory Service Center . For the Son y Service Center nearest you, call 1-888-476-6972 in the United States or 1-800-961-7669 in Canada.
V AIO Digital Studio ™ User Guide 8 INDUSTRY CANADA NOTICE NO TICE: The Industry Canada label identifies certified equipment. This certif ication means that the equipment meets certain telecommunica.
9 av oir recours à un service d ’ inspection des installations é lectriques, ou à un é lectricien, selon le cas. AV I S : L ’ indice d ’é quivalence de la sonnerie (IES) assign é à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent ê tre raccord é s à une interf ace.
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11 Contents Welcome ............................................................... 13 Choosing an Ergonomic Location for Your Computer .... 13 Front Panel Overview ....................................................... 15 Back Panel Overview .......
V AIO Digital Studio ™ User Guide 12 System, Application and Driver Recovery CD(s) ........................................ 59 Using the System Recovery CD(s) .................................. 59 Using the Application Recovery CD(s) ...............
13 W elcome Thank you f or purchasing y our Sony V AIO Digital Studio ™ computer! Y our new computer is a superb b lend of high technology and easy-to-use functionality .
V AIO Digital Studio ™ User Guide 14 le vel. Use the display ’ s tilting feature to find the best position. Y ou can reduce eye strain and muscle f atigue by placing the display in the proper position. ❑ Lighting — Choose a location where windo ws and lights do not create glare and reflection on the display .
We l c o m e 15 Fr ont P anel Over view The front panel of your V AIO Digital Studio Computer allo ws access to the D VD, CD-R W , and diskette dri ves. It also includes Univ ersal Serial Bus (USB) and i.LINK ® ports to connect USB de vices, compatible digital equipment, or other peripheral de vices.
V AIO Digital Studio ™ User Guide 16 Front panel (PCV -RX370DS/PCV -RX380DS) 1D V D d r i v e Reads data from a DVD or CD. 2C D - R W d r i v e Reads data from a CD and writes data to a CD-R or CD-RW disc. 3 Floppy disk drive Reads and writes data from and to a 3.
We l c o m e 17 5 DVD-ROM/CD-RW drive access indicator light Lights in amber while reading and writing data from and to the optical drives. 6 Hard disk drive access indicator light Lights in amber while reading and writing data from and to the hard disk.
V AIO Digital Studio ™ User Guide 18 Bac k P anel Over view The back panel of your computer contains the ports for supplied and optional accessories. The icons on the back panel locate and identify the ports on your computer . Back panel (PCV -RX370DS/PCV -RX380DS) 1 Mouse port Connection for a PS/2 mouse.
We l c o m e 19 3 Ethernet port 10Base-T/100Base-TX Fast Ethernet interface. (The port marked with (Network) is for LAN connections only .) 4 Universal Serial Bus (USB) ports (2) Connection for a USB device. 5 Printer port Connection for a parallel device, such as a printer or scanner .
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21 V AIO Action Setup V AIO Action Setup manages the settings for your computer ’ s Shortcut keys (S K eys) and i.LINK ® interf ace. The programmable S Keys come with the follo wing applications as.
V AIO Digital Studio ™ User Guide 22 4 The Confirmation Application Name windo w appears showing you the application you hav e selected. Click Next. 5 Y ou may no w type a new name and description, if desired. Then click Finish. Presetting i.LINK ® de vices Y ou can preset your i.
V AIO Action Setup 23 13 Click Finish to complete this step. The next time the de vice is connected and turned on, the assigned application will launch automatically . Changing the Window Design of Son y Software T o change the window design 1 From the Start menu, point to Settings, and then click on Control Panel.
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VA I O ® A V Applications 25 VA I O ® A V Applications Y our V AIO computer comes with a collection of audio and video (A V) applications that make it easy to use adv anced multimedia formats. This section describes these V AIO A V applications. DV g a t e ™ Sony Electr onics, Inc.
V AIO Digital Studio ™ User Guide 26 PictureGear ™ Sony Electr onics, Inc. PictureGear is a digital image management application that allo ws you to see all the images stored in any directory on your computer . Thumbnail views pro vide quick reminders of your pictures.
VA I O ® A V Applications 27 Mo vieShaker ™ This application can be used to create fun and innov ativ e movies without any kno w ledge of film editing. In a fe w simple steps, motion pictures can be combined with special ef fects, still images, and music files, and then sa ved in a format compatible with most computers.
V AIO Digital Studio ™ User Guide 28 Create a Mo vie using Shaker After adding clip(s) to the Clip tray , you can create a short movie using the Shaker feature. Shaker randomly selects clips from the Clip tray to create a 30-second scene. 1 Click the Shaker tab .
VA I O ® A V Applications 29 Editing Clips and Scenes Y ou can edit your mo vie by adding effects and te xt, adjusting the color and contrast, and modifying the length of clips. Adding effects to a scene or a clip 1 Double-click the clip or scene to mov e it to the W orking Panel.
V AIO Digital Studio ™ User Guide 30 Saving a Mo vie 1 V erify that the clip(s) you want to sa ve is on the Product tray . See Help for more details on saving mo vies. 2 Click Export. 3 Select the format in which you want the document to be sa ved. 4 Click Next.
VA I O ® A V Applications 31 PictureGear ™ PictureGear is a digital image management application that allo ws you to see all the images stored in any directory on your computer . Thumbnail views pro vide quick reminders of your pictures. Brighten, contrast, enhance, resize, crop, and color-correct your pictures.
V AIO Digital Studio ™ User Guide 32 Using P anorama Maker Panorama Mak er stitches a group of still images into a 360 degree panoramic picture. The source images should be the same size and ov erlap 20%. Ho w to stitch a panoramic picture: 1 Gather the source images into the same folder or collection.
VA I O ® A V Applications 33 OpenMG ™ J ukebo x 2.0 OpenMG Jukebox is a software application that utilizes Son y Corporation ’ s copyright protection technology . OpenMG Jukebox maintains the holder ’ s copyrights b y pre venting unauthorized distrib ution of digital audio files.
V AIO Digital Studio ™ User Guide 34 Star ting OpenMG Jukebo x 2.0 1 From the Start button on the W indows taskbar , point to Programs, point to OpenMG Jukebox, and then click on OpenMG Jukebox. The CDDB ® Music Recognition Service Registration wizard appears.
VA I O ® A V Applications 35 OpenMG Jukebo x main window 1 Feature tabs Changes the screen view according to the selected feature. 5 Internet address drop-down list Displays Internet addresses, if available. Y ou can click on the “ Go to URL link ” button to immediately connect to Web site.
V AIO Digital Studio ™ User Guide 36 Recor ding a CD Y ou can record songs from audio CDs and import them to playlists in OpenMG Jukebox. 1 Insert an audio CD into your system ’ s CD-R W/D VD-ROM dri ve. 2 Click the CD tab . 3 Use the drop-do wn lists to select the Bit Rate, CD drive, and Record T o destination.
VA I O ® A V Applications 37 T ransferring Songs (Chec k-in/Check-out) Y ou can transfer songs between the playlists of your OpenMG Juk ebox and external de vices or media. For more information on using your external de vices or media, see the documentation that came with the product.
V AIO Digital Studio ™ User Guide 38 3 Select the playlist that has the song that you want to check out. The songs in the playlist are sho w n in the Playlist vie w panel located in the center of the Check-In/Out tab windo w . 4 From the Playlist vie w panel, select the song to be checked out.
VA I O ® A V Applications 39 For more information about using OpenMG Juk ebox 2.0 software, go to the online OpenMG Jukebox Help. Y ou can access the online help file using either of the follo w ing instructions: ❑ Click the Start button on the W indows taskbar , point to Programs, point to OpenMG Jukebox, and then click on OpenMG Jukebox Help.
V AIO Digital Studio ™ User Guide 40 Smar t Capture ™ Smart Capture is a Sony-designed application that manages the i.LINK connection between your computer and an i.LINK-compatible digital camera or camcorder . Y ou can capture and enhance video or still images to share with your family and friends o ver the Internet or through e-mail.
VA I O ® A V Applications 41 Using Still mode 1 From the Start button, point to Programs, point to Smart Capture, and then click on Smart Capture. The Smart Capture main windo w appears. 2 Connect your i.LINK-compatible digital camera or camcorder to your computer with an i.
V AIO Digital Studio ™ User Guide 42 4 Click on the Options button to vie w the av ailable options for your still image capture. The Still Image Options windo w appears. The Still Image Options windo w has four tabs: ❑ Capturing Mode: — Y ou can choose between Normal, Self-timer or Panorama Capture modes.
VA I O ® A V Applications 43 Effect Setting windo w ✍ Y ou can use a different special effect for each picture, or you can remove all special effects by clicking on the No Effects button.
V AIO Digital Studio ™ User Guide 44 Capturing a picture in Still mode 1 Use your digital camera or camcorder to locate the image you want to capture. When you see the desired image in the Smart Capture windo w , click on the Capture button. The Still V iewer windo w appears.
VA I O ® A V Applications 45 ❑ Upload — Send your still images online to the ImageStation W eb site to share with your family and friends. ImageStation stores your still images online when you register for this free service. See “ Using ImageStation ™ .
V AIO Digital Studio ™ User Guide 46 4 Click on the Options button to vie w the av ailable options for your movie capture. The Recording Options windo w appears. The Recording Options windo w has three tabs: ❑ Fo r m a t : — Y ou can adjust the compression rate for your movies in MPEG1 format or choose the A VI option for no compression.
VA I O ® A V Applications 47 Capturing a movie in Net Movie mode 1 Use your digital camcorder to locate the vie w(s) you want to capture. When you see the desired vie w in either the Smart Capture window or your camcorder ’ s viewf inder, press the Capture b utton to begin recording your movie.
V AIO Digital Studio ™ User Guide 48 Managing your movie in Net Movie mode From the Movie Player windo w , you can perform various functions using the task buttons: ❑ Delete — Discard any frame or the entire mo vie by clicking on the Delete button.
VA I O ® A V Applications 49 2 Select the compression rate and press the Start Compression button. The ImageStation Login windo w appears. See steps 2 - 4 in the next section, “ Uploading with Still V iewer ” for further uploading information. Uploading with Still Viewer 1 Click on the Upload button in Still V iewer .
V AIO Digital Studio ™ User Guide 50 2 For f irst time users, the ImageStation registration wizard guides you through the initial registration process. F ollow the onscreen instructions. If you are already a registered member , provide your login name and password.
VA I O ® A V Applications 51 VisualFlo w ™ V isualFlow is a Son y state-of-the-art multimedia bro wser designed specifi cally for Memory Stick media. It displays any still picture, mo vie or sound files stored in a Memory Stick media in a visually pleasing, artistic manner .
V AIO Digital Studio ™ User Guide 52 DVG a t e ™ Connecting a digital video camera recor d er Before connecting a digital video camera recorder to your computer , turn off the po wer on the camera. After connecting the camera, turn the power back on.
VA I O ® A V Applications 53 When recording A VI files to tape ❑ Do not use D Vgate software when the connected digital video de vice is in T imer Recording mode, as this could produce a malfunction in the device.
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55 Configuring y our V AIO Digital Studio ™ Computer Har d Disk Drive P ar tition In order to improv e the performance of the DVgate ™ software, the hard disk dri ve on your computer has been formatted with tw o partitions, C and D. The DV g a t e ™ software sa ves files to the D partition.
V AIO Digital Studio ™ User Guide 56 i.LINK (IEEE1394) Compatibility Y our V AIO computer includes a 4-pin i.LINK port on the front of the system and a 6-pin i.
Con fig ur ing your V AI O Digit al S tudi o™ C omput er 57 T o connect an i .LINK (IE EE1394) device ❑ Use the symbol to locate the i.LINK port. Plug the i.LINK cable connector into this port. Connecting a n i.LINK device ✍ Microsof t® Windo ws® Mill enniu m Editi on uses an i.
V AIO Digital Studio™ User G uide 58 Enabling Ethernet Y our compu t er comes with a preins talled Ethernet interface. T o enable faster startup, your computer may ship with this fun ction disabl ed. Y ou can enabl e Ethernet connecti vity by follo wing the instructions belo w .
59 System, Application and Driver Reco ver y CD(s) System Recovery CD(s) Sony Electr onics The System Recov ery CD program allows you to restore the software titles that shipped with your computer if they become corrupted or are erased. It can be used only to restore the hard disk of the Sony computer you purchased.
V AIO Digital Studio ™ User Guide 60 T o use the System Recover y CD(s) 1 Insert the Sony System Reco very CD in the D VD-R OM driv e. 2 Shut do wn your computer . 3 W ait 30 seconds and turn on your computer . 4 Click OK to signify you hav e read and accepted the Microsoft End-User License Agreement.
System, Application and Driver Recov er y CD(s) 61 Y ou must be in W indo ws to run the Application Recovery CD utility . If you have any questions on using the Application Reco very CD(s), contact Sony Customer Support. T o use the Application Recover y CD(s) 1 T urn on your computer .
V AIO Digital Studio ™ User Guide 62 T o reinstall drivers with the Driver Recover y CD 1 T urn on your computer . If your computer is already on, close all applications. 2 When the W indows desktop appears, insert the Dri ver Reco very CD in the D VD-R OM driv e.
Using the V AIO Suppor t Agent 63 Using the V AIO Suppor t Ag ent V AIO Support Agent helps you repair your o wn software problems without the assistance of a support analyst.
V AIO Digital Studio ™ User Guide 64 Using the Quic k Fix Wizard The Quick Fix W izard automatically checks your system when a problem occurs and brings your software back to a pre vious working state. 1 Click the Quick Fix W izard button. 2 When the W elcome screen appears, click Next.
Using the V AIO Suppor t Agent 65 Using Common Solutions Common Solutions of fers automated, One-Click Fixes to repair common software problems. These solutions can inte grate information such as knowledge base articles and Frequently Asked Questions (F A Qs).
V AIO Digital Studio ™ User Guide 66 Using Suppor t Central Support Central uses Internet resources to help you self-service your software. Support Central searches the Internet for answers to your questions, additional information from kno w ledge-based systems, and the latest software updates for your protected software.
Using the V AIO Suppor t Agent 67 5 Support Central has a tracking feature that stores the issues you are currently working on. When you log on to Support Central, a Current Issues page displays, allo wing you to continue working on your open issues or to close them if you are finished.
V AIO Digital Studio ™ User Guide 68 6 When you log on to Support Central with a ne w issue, or if you do not have any open issues, the Support W izard appears.
Using the V AIO Suppor t Agent 69 Support Central: Suppor t Wizard ✍ For more information on using V AIO Support Agent, see the online help..
V AIO Digital Studio ™ User Guide 70 Software Applications pr otected by V AIO Suppor t Agent In addition to the software listed belo w , your system ’ s dri vers, basic network settings and modem settings are protected by the V AIO Support Agent utility .
T roub leshooting 71 T r oub leshooting This section describes how to solv e common problems you ma y encounter when using your computer . Many prob lems hav e simple solutions, so try these suggestions before y ou call Sony Customer Suppor t.
V AIO Digital Studio ™ User Guide 72 T opic: My computer or software program stopped responding 1 Press Ctrl+Alt+Delete to close the application that has stopped responding. 2 In the Close Program dialog box, scroll do wn until you locate the message “ Not responding ” next to an application.
T r oubleshooting 73 T opic: Ho w do I change the parallel port type to ECP , EPP , or bi-directional? Y ou can change the parallel port type using the System Setup utility (CMOS Setup Utility). T o access System Setup: 1 From the Start menu, select Shut Do wn.
V AIO Digital Studio ™ User Guide 74 ❑ Make sure the software is installed according to the program ’ s instructions. ❑ If your dri ve reads some CDs, but not others, check the shin y side of the disc for dirt or scratches. Y ou may also need to clean the disc dri ve lens with an appropriate cleaner .
T r oubleshooting 75 T opic: I want to play a CD with Microsoft W indo ws Media Player™ When you insert a music CD, the Media Bar ™ software automatically launches to play your CD. When the Media Bar is running, the W indows Media Player does not hav e access to the CD.
V A IO Digital Studio™ User Guide 76 3 Mov e the Display area slider to change the resolution. 4 Click OK. T opic: Why is there no sound in any application? There are independent controls for your system volume. ❑ Check that the speakers are plugged into the HEADPHONES jack.
T r oubleshooting 77 ❑ If you are having a problem connecting with your Internet Service Pro vider , check that the ISP is not experiencing technical problems. ❑ If you hav e a second phone line av ailable, try connecting the modem to this line. T opic: My modem does not work ❑ Check that the phone line is plugged into the LINE jack.
V AIO Digital Studio ™ User Guide 78 4 Select the T one dial or Pulse dial option next to “ Dial using. ” 5 Click OK. T opic: My microphone does not work Check that the microphone is plugged into the MIC jack.
T r oubleshooting 79 3 T urn the mouse upright, and drop the mouse ball into your hand. 4 Using a piece of tape, remov e any dust or dirt on the mouse ball and inside the mouse ball socket. 5 Return the mouse ball to the socket, and replace the mouse ball co ver .
V AIO Digital Studio ™ User Guide 80 To p i c : M y i . L I N K ® device does not appear on the desktop 1 T urn of f and disconnect your device. 2 Reconnect your de vice.
T r oubleshooting 81 T opic: Ho w do I install a printer? 1 From the Start menu, select Settings > Printers. 2 Click Add Printer . 3 Click Next. 4 Select Local Printer and click Next. 5 Select the appropriate manufacturer and model and click Ne xt.
V AIO Digital Studio ™ User Guide 82 Notes on Use On the P ower Sour ce ❑ Y our computer operates on 100 – 120 V A C 50/60 Hz only . ❑ The total po wer draw of installed add-on cards must not exceed the specifications for the po wer supply . Do not overload the system b y installing add-on cards that draw e xcessiv e current.
T r oubleshooting 83 ❑ Unplug your computer from the wall outlet if you will not be using the computer for a long time. ❑ Before touching anything inside the computer , turn the system off and let it cool for ten minutes. This will ensure that the processor heat sink will not be hot.
V AIO Digital Studio ™ User Guide 84 ❑ Provide adequate air circulation to pre vent internal heat b uild-up. Do not place your computer on loose surfaces (such as rugs or blankets) or near materials (such as curtains or draperies) that may block its ventilation slots.
T r oubleshooting 85 On Moisture Condensation If your computer is brought directly from a cold location to a warm one, moisture may condense inside your computer . In this case, allow at least an hour before turning on your computer . If any problem occurs, unplug your computer , and contact your Sony Service Center .
V AIO Digital Studio ™ User Guide 86 ❑ A residual image may appear on the screen if the same image is displayed for a lengthy period of time. The image disappears after a period of time. Y ou can use a screen sa ver to pre vent residual images. ❑ The screen becomes warm during operation.
T r oubleshooting 87 For Ans wer s to Y our Software Questions Son y Service Center For the Son y Service Center nearest you, call 1-888-4SONYPC (1-888-476-6972).
V AIO Digital Studio ™ User Guide 88 EarthLink T otalAccess ™ (EarthLink Network, Inc.) McAfee V irusScan ® (Network Associates, Inc.) Netscape Communicator ® (Netscape Communications, Corp.) PhotoPrinter ™ 2000 Pro (Ar cSoft, Inc.) Quicken ® 2001 Basic (Intuit, Inc.
T roub leshooting 89 Sound F orge® (Sonic Foundry) T omb Raider® 5 (Eidos Interactive) Windo ws® Millennium Edition Operating System, Internet Explorer , Outlook® Express, W ord 2000 (Microsoft Cor poration) Web site http://www .sonicfoundr y .com/support/ phone 608-256-5555 fax 608-256-7300 e-mail support@sonicfoundry .
V A IO Digital Studio™ User Guide 90 Resour ces Sony pro vides seve ral support options for your Sony computer . When you hav e questions about your computer and the preinstalled software, check these sources for answers, in the follo wing sequence: Quick Start Contains information on how to set up your computer quickly and easily .
T r oubleshooting 91 Sony Fax-on-Demand This service provides you with answers to commonly asked questions. Y ou can use this automated service to request a list of available topics and then select the topics that you want to receive. T o contact the Sony fax-on-demand ser vice, call 1- 888-4SONYPC (1-888-476-6972).
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93 Specifications Model PCV-RX370DS PCV -RX380DS Processor 1.30 GHz * Intel ® Pentium ® 4 1.50 GHz * Intel ® Pentium ® 4 Hard Disk Drive C / D Partition (Approximate) 60 GB † C = 16GB / D = 44GB.
V AIO Digital Studio ™ User Guide 94 Connection Capabilities (Rear) USB ports (2) PS/2 ® keyboard port Mouse port VGA Monitor port LCD monitor (DVI) port Serial port Parallel (printer) port Game/MIDI port Headphones Line In Microphone i.
Specifications 95 Specifications are subject to change without notice. ** The DVD-ROM data transfer standard 1X rate is 1350 kbytes/s. Data on a DVD-ROM is read at a variable transfer rate, ranging from 6.6X at the innermost track to 16X at the outermost track.
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97 Inde x A adding additional hardware precaution 83 adjusting voltage settings 82 air circulation 84 Application Recovery CD 59, 60 applications launching problems with 75 B battery disposing 83 C ca.
V AIO Digital Studio ™ User Guide 98 DVD-ROM drive, troubleshooting 74 DVgate software 25 using 52 E eject button, for floppy disk 17 electronic documentation 90 equipment 83 F floppy disk drive 16 .
Inde x 99 CD tray problems with 73 OpenMG Jukebox 25 P palmrest 13 phones service precautions 84 PictureGear 26 power cords 82 disconnecting 82 power fluctuations or loss 82 power indicator on system .
V AIO Digital Studio ™ User Guide 100 U upgrading your computer 85 UPS (Uninterrupted Power Supply) 82 V VAIO Action Setup 21 VAIO AV Applications 25 VAIO Support Agent 63 ventilation 13, 84 viewing.
デバイスSony PCV-RX380DSの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Sony PCV-RX380DSをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSony PCV-RX380DSの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Sony PCV-RX380DSの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Sony PCV-RX380DSで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Sony PCV-RX380DSを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSony PCV-RX380DSの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Sony PCV-RX380DSに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSony PCV-RX380DSデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。