SonyメーカーPEG-TJ37の使用説明書/サービス説明書
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© 2004 Sony C orporation A-BTH-100- 11 (1) Personal Entertain ment Organizer PEG-TJ3 7 PEG-TJ2 7 Trouble- shooting Q&A Sony P ersonal Enter tainment Organizer P EG-TJ37/TJ27 US A-BTH-100- 11 (1) .
2 Sony P ersonal Enter tainment Organizer P EG-TJ37/TJ27 US A-BTH-100- 11 (1) If you e ncounter problem s . . . . . . . . . . . . . . . . . . . . . . .
3 Sony P ersonal Enter tainment Organizer P EG-TJ37/TJ27 US A-BTH-100- 11 (1) T roubles hooti ng Making ba ckups of data and applications on your CLIÉ handheld Son y reco mmend s that you make a b ack up of your data in case o f une xpecte d problems.
4 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Table of Contents Symptoms Page My CLIÉ ha ndheld does not work properly I cannot turn on my CLIÉ hand held Page 10 The .
5 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Symptoms Page My CLIÉ handheld does not activate the right feature when I tap a bu tton or sc reen ico n Page 17 I cannot.
6 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Tabl e of Co ntent s (Con tinued ) Symptoms Page I cannot make a ba ckup I cannot mak e a backup o f some data on my compu.
7 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Symptoms Page Prod uct Upd ate probl ems A message “N o new pr oduct updat es found” ap pears. Page 36 I cannot register items to the HotS ync ® Manager . Page 36 Product update starts au tomatically.
8 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Tabl e of Co ntent s (Con tinued ) Symptoms Page Sound onl y comes fro m one side of the headphones / earphones Page 40 Th.
9 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Symptoms Page How to op erate basic applicat ions (PIM) My CLIÉ han dheld does n ot displa y the correct date when I tap .
10 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Troubleshooti ng . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Perfor m a soft rese t by pressi ng the RESET b utton at t he back of you r CLIÉ handheld.
12 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Did you se t [After a pres et delay] fr om [Aut o Lock Handhel d:] in the Securit y screen? If you set [ After a pres et delay] from [Auto Lock Handhel d:], your CLIÉ handheld may t urn off af ter a sho rter period ev en if you set the auto matic power-off time.
13 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If you en counter applicati on pr oblems a fter a res et (suc h as mi ss-operati ons, an unusual d isplay, or freezin g during a s oft reset), perform the soft re set again.
14 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B If there is insufficien t memory space in you r CLIÉ handh eld or “Memory Stick” media, some ap plications may not.
15 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If you set th e IR port to s earch automa tically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Setting s] (except for Windows XP), and click [Cont rol Panel].
16 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter text properly B To have your CLIÉ handheld recognize handwritten characters en tered with the stylus , you m ust use Graff iti ® 2 .
17 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Decuma Input , Gra ffiti ® , and G raf fiti ® 2 are different input systems, and Decuma Input does not r ecognize the strok es of either Graffi ti ® , or Graffiti ® 2 .
18 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Is your CLIÉ h andheld prop erly connected with the p lug adapter and the USB cable? B Is there sufficient mem ory space in your CLIÉ handheld? Delete any unnecessary data/file s and then perform th e HotSync ® opera tion again.
20 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Is the USB port active? Check wheth er the USB port works n ormally by connecting an other USB device, such as a USB m ouse.
21 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B You may not be able to stop th e HotSync ® op eration by tapping [Cancel] for over ten seconds after you start the USB HotSync ® op eration. Try again after a while.
22 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Is third party backu p or synch ronizatio n software install ed on your computer or C LIÉ handh eld? In such a case, y ou may not s ynchronize some app lications using Palm ™ Desktop for CLIÉ .
23 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Is Pal m ™ Desktop for CLIÉ properly inst alled on yo ur comput er? The hardware or the software of yo ur computer may not be compati ble with Palm ™ Desktop fo r CLIÉ .
24 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) You cannot perform the HotSync ® operation before you install Palm ™ Desktop for CLIÉ on your computer If yo u pe rfo.
25 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If a prefix is required, select [Dial prefix:] to enter the correct number in the Phone Setup s creen. B When using a modem o ther than a mob ile communication ad apter, check the battery power of the mod em.
26 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B If a HotSync ® oper ation is performed o nce, your comp uter's nam e is displayed in [Primary P C Name:] in the Primary PC Se tup screen, which can be displayed by tappi ng [Primar y PC Setup.
27 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If you are using Windows Me, click ( HotSync) in the task tray (Notification area) at the bo ttom righ t of your comput er windo w and click [Local] in the Setup window.
28 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B To receive data/files us ing the IR po rt, the free space of y our CLIÉ handheld’s memor y must be mor e than twice the size of d ata/files to be received. If there is insufficient memo ry space in your C LIÉ handheld, delete any unnecessar y data/files.
29 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Your CLIÉ han dheld and the wireless LAN acces s point may b e too far away. You need to be clo ser to the wire less LAN access po int when trying to connect to it. B SSID may be set to be hi dden from the wireless LAN access p oint side.
31 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B The wireless LAN access point may be b usy. Wait for a short period of tim e and then try again. B Turn off the wireless LAN access point o nce and turn it on, and then try connecting to the wireless LAN access point again.
32 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The co ntents of websit es canno t be disp laye d (NetF ront v3 .1 for C LIE) (for PEG -TJ 37 only) B Star t NetFront v3.
33 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Check that you entered the correct URL. Make sure you correctly differentiate “-” (hyp hen) from “_ ” (underscore), an d “0” (zero) fr om “O” (the letter).
34 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use e-ma il (CLIE Ma il) I cannot send or r eceive e-mail messages B Check the e-mail addres s.
35 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If both Microsoft ® Outlook Express and Mi cro sof t ® Outlook are installed on your com puter and you cannot s ynchronize the data bet ween Outlook Expre ss and CLIE Mail , then reset MAPI of your computer by following the step s below.
36 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
37 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B It may take mo re time than indicated on the Upda te Manager window due to the network conditions.
38 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Some add-on applications may need to be in stalled. b For deta ils on i nstalling app lications, refer to “ Setting u p.
39 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proble ms on ta king pic ture s B When you shoot a s ubject such as a lig ht or a candle flame, a vertical band may appear.
40 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Select [Background playback] in the S ettings screen, which can be displayed by selectin g [Settings…] from [Optio ns] in the menu of AeroP layer for CLI E .
41 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Check that the MP3 files are locat ed in [PALM/Programs/MSAUDIO] directory on the “Memory Stick” media.
42 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use “ Memory Stick” media B Remove the “Memory Stick ” media and tr y inserting it again.
43 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Is the free space o f your CLIÉ handheld’s memory sufficient? To start an application on “Memory Stick” media from the CLIE Lau ncher, the free space of yo ur CLIÉ hand held’s memory mus t be at least equal to th e size of the application.
44 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
45 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems with the CLIE Launche r B When the Palm OS ® Stand ard scree n is di splayed, select [ Go To CLIE Launcher View] from [Options].
46 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to ope rat e basic a pplic atio ns (PIM ) B The date setting on your CLIÉ handheld is not correct.
47 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B In the week view, y ou cannot select ov erlapping events that have the same start time. If you have two or more events with the same star t time, view overlapping events in the day view.
48 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting Network Co nnection proble ms B Check to see i f the ph one number, user name, and password o r SSID and WEP key for the access po int are ente red correctly for the activated connection prof ile.
50 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Custo mer Supp ort and C ustomer Regist ratio n Customer S upport and C ustomer Registration ■ For customer support information Double -clic k (CLIÉ In fo) o n the Wi ndows des ktop, and sele ct [CL IÉ ™ Handhe ld Supp ort].
Sony P ersonal Enter tainment Organizer (U S) A-BTH-100- 11 (1) For the la test informa tion on supp ort, CLIÉ p roducts and accessori es, check our offi cial Sony CLIÉ websi te For customers in the U.
デバイスSony PEG-TJ37の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Sony PEG-TJ37をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはSony PEG-TJ37の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Sony PEG-TJ37の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Sony PEG-TJ37で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Sony PEG-TJ37を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はSony PEG-TJ37の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Sony PEG-TJ37に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちSony PEG-TJ37デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
