Blackberryメーカー9790の使用説明書/サービス説明書
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BlackBerry Bold 9790 Smartphone Version: 7.1 User Guide.
Published: 2012-09-19 SWD-20120919112348478.
Contents Quick Help ................................................................................................................................................... 9 Getting started: Your smartphone ................................................
Voice commands ........................................................................................................................................ 84 How to: Voice commands .........................................................................
How to: Clock ........................................................................................................................................... 202 Troubleshooting: Clock ......................................................................
Compass .................................................................................................................................................. 237 How to: Compass ............................................................................
Media server ............................................................................................................................................ 298 How to: Media server ........................................................................
Accessibility options ................................................................................................................................. 362 How to: Accessibility .........................................................................
Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media.
To remove the battery door, press and slide. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional.
To remove the media card, press the media card in and then pull it out. New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices.
Mobile Hotspot mode When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone.
Home screen customization Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon .
About switching BlackBerry smartphones When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone. The backup and restore process can be done using a media card or the BlackBerry Device Software.
Important keys Keys on the front of your BlackBerry smartphone Trackpad • Slide your finger to move around the screen. • Press (click) to select an item. • Press and hold to open a pop-up menu. Menu • Open a menu. • Select a highlighted menu item.
Keys on the right side of your smartphone • Press the middle key to mute a call or mute the volume. Right convenience key • If supported, open the camera. To take a picture, press the convenience key again. • You can also customize this key. Keyboard Shift Capitalize letters.
Flashing LED color Description Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn on or turn off this notification. The amber LED flashes when your smartphone is turned off and charging, this indicator changes to solid green when the battery is fully charged.
Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download.
Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To.
BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is ready to be installed.
Sending data New item in the Social Feeds application Receiving data System is busy New BBM item To clear this icon, open each chat that has this icon.
Message has been read Battery power level icons These icons appear at the top of the home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type.
Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera.
Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper .
• To hide the icon, click the Options icon. Click Device > Software Updates . Highlight a software version. Press the key > Hide . • To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates .
2. Click Accessibility . 3. Change the Home Screen Grid Layout field. 4. Press the key > Save . Change what happens when you type on the Home screen Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.
Wireless service plan and wireless service provider You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
Find more information • Help on your smartphone : Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu. • www.blackberry.com/support : Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and more.
Add or change your email signature Before you begin: Depending on your wireless service plan, this feature might not be supported. 1. On the home screen, click the Messages icon. 2. Press the key > Options . • For a work email account, click Email Preferences .
• If you want to synchronize media files that are protected with DRM, click Sync Media . 3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. 4. On your computer, do one of the following: • Drag a file from a location on your computer to a folder on your smartphone.
1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile . • To change your ring tone or ring volume, click Phone . • To change notifiers or reminders, click to expand a section.
Do one of the following: • To lock the keyboard and screen, press the key on the top of your smartphone. • To unlock the keyboard and screen, press the key and slide your finger up. • To lock your smartphone with a password, on the home screen or in a folder, click the icon.
current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the home screen, start typing the app name. Verify that an app is installed. On the home screen or in a folder, click the Options icon.
Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone.
Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad.
Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon. Click Device > Location Settings . Turn off any options you're not using. Set backlighting to remain on for a shorter period of time, and lower its brightness.
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options .
Shortcuts: Phone Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones . Check your voice mail Press and hold 1 .
Type the alternate character on a key Press the key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears.
Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on.
• Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• Verify that data service is turned on. • If you use email filters, verify that the options for email filters are set correctly. • Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.
Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
Change the amount of time before the media player screen closes, 140 User Guide Quick Help 45.
Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.
Related information Change what happens when you type on the Home screen, 26 Assign an application to a convenience key, 221 Keep an application running in the background and switch to another application, 246 Tips: Extending battery life Close apps when you're finished with them.
Change how often podcast or social feed applications refresh content. Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon.
Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions . Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
• Mark a message as read. Highlight a message. Press the key > Mark Read . • Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read . Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to.
Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message .
View call logs Press the key and P . View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key. Move down a screen Press the key.
In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press .
Type a number in a text field Press and hold the key and press the number key. Type a number in a number field Press a number key. You don't need to press the key. Turn on NUM lock Press the key and the Left key. To turn off NUM lock, press the Left or Right key.
Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key.
On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark fol.
Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage Press F Search for text in a presentation Press F Note: You can change what happens when you type on the home screen.
Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move forward in week, month, or day view Press the key.
Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message User Guide Pho.
Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key.
To end a call, press the key. Related information Change your ring tone, notifiers, reminders, or alerts, 30 I can't make or receive calls, 40 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported.
Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold .
Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked.
• To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone.
Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact.
Press the key > Save . About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Related information I can't make or receive calls, 40 Set options for dialing extensions 1. From the home screen, press the key. 2. Press the key > Options > Smart Dialing . 3. In the Number field, type the main phone number for an organization.
Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you.
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete . Add, change, or delete call log notes 1. From the home screen, press the key.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
2. Press the key > Options > Call Logs and Lists . • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used . • To sort contacts alphabetically by contact name, change the Phone List View field to Name .
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never . • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster .
From the home screen, press the key. 2. Press the key > Options > TTY . 3. Change the TTY field. 4. Press the key > Save . A TTY indicator appears in the connections area at the top of the home screen.
4. Press the key > Save . Related information I can't check my voice mail, 82 Check your voice mail, 80 Check your voice mail Depending on your theme, you might be able to check your voice mail from the home screen. Tip: You can set the voice mail access number and password to dial automatically to access your voice mail messages.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app.
Switch the active phone number, 76 I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number.
4. Press the key > Edit SIM Phone Number . 5. Type your phone number. 6. Click OK . I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network.
Voice commands How to: Voice commands Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command.
Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, .
1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language . 3. Change the Voice Dialing field. 4. Press the key > Save .
My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact.
Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email app.
• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced . Press the key > Last . Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key.
2. Press the key > Options > Call Logs and Lists . • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save .
Set how long your smartphone stores messages 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions .
Press the key > Save . Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.
Press the key > Options > Email Account Management . 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup .
On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save . • To save a draft email, press the key > Compose Email > Save Draft .
2. Change the Importance field. 3. Press the key > Save . Viewing and replying to email View saved messages 1. On the home screen, click the Messages icon. 2. Press the key > View Saved Messages . View an address instead of a display name In a message, press the key > Show Address .
• To change the message, click Edit . Change the message. Press the key > Send . • To change the recipients, click Edit . Highlight a contact. Press the key > Change Address . Click a new contact. Press the key > Send . • To resend the message without changing it, click Resend .
• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read . Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient.
1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > File . 4. Highlight a folder. 5. Press the key > File . View filed messages 1. On the home screen, click the Messages icon. 2. Press the key > View Folder .
Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email.
Option Description forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject .
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.
3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld . 5. Press the key > Save . It takes a short period of time for email to be deleted over the wireless network.
Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
Create or delete a Google Mail label 1. On the home screen, click the Messages icon. 2. Press the key > Labels . • To create a new label, click New Label . Type a label name. Click Save . • To delete a label, highlight a label. Press the key > Delete .
2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam . 4. If necessary, click Yes . Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.
Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach . 2. Click an attachment type.
Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message . • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation .
Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon.
Unsubscribe from public warning messages Depending on your region and wireless network, the name of the public warning system will vary. 1. On the home screen, click the Messages icon. 2. Press the key > Options . 3. Click the appropriate public warning system.
5. Press the key > Send . Related information Personal distribution lists, 197 I can't send messages, 42 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.
Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File . 3. Click the folder that you want to save the file or attachment in.
1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 133 View a hidden file or folder, 134 Contact cards About contact cards A contact card (sometimes called avCard or .
Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1.
Allow messages from contacts in your contact list or allowed sender list 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall . 3. In the General section, if the Enable checkbox isn't selected, select it. 4.
S/MIME and PGP protected messages S/MIME and PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Press the key > Options . 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. 4.
3. Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key . • To import and trust the certificate or PGP key, click Trust Certificate o.
Press the key > Encryption Details . S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature.
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification.
Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP . 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save .
3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send . 4. Press the key > Save . To turn on the prompt again, change the Truncation Mode field to Prompt User . Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1.
IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption.
Generate an encryption key, 329 Change or delete a contact, 192 Turn on or turn off data service or set roaming options, 260 Options for email filters, 99 Resend a message, 95 Wireless coverage indica.
The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide file.
A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All .
HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try downloading external pictures. Press the key > Get Images .
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off.
Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card.
Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
About files and attachments, 111 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send .
5. Click a folder. 6. Press the key > Paste . Related information Send a file, 112 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon.
3. Find and highlight the file or folder you want to hide. 4. Press the key > Properties . 5. Select the Hidden checkbox. 6. Click OK . After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.
In a document, press the key > Table of Contents . To move to a specific heading, click a heading. Click Jump . Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell . Type the cell co-ordinates.
• To move to a specific page in a multipage .tif file, click Table of Contents . Click a page. Click View . • To switch pages in a multipage .tif file, click Next Page or Prev Page . Switch presentation views In a presentation, press the key. • To view text only, click View Text .
Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon.
Related information Mute a call, 65 Improve sound quality for media files, 139 Amplify the volume using the audio boost feature, 139 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.
• To delete a file, click Delete . View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3.
1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage . 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save . Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon.
About transferring and synchronizing files, 141 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send .
File extensions Video file formats Audio file formats ASF WMA WMV • Windows Media Video 9 • VC-1 • Windows Media Audio 9 and Windows Media Audio 9 Professional • Windows Media Audio 10 and Win.
• GIF • PNG • TIF • WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media .
Add the song that is playing to a playlist 1. When playing a song, press the key > Add To Playlist . 2. Click a playlist. Move or delete a song in a playlist 1. On the home screen, click the Media icon > Music icon. 2. Click Playlists . 3. Click a standard playlist.
3. If the media controls don't appear at the bottom of the screen, click the trackpad. 4. When the video shows the picture that you want to use as the thumbnail picture, click the icon.
Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Media icon > Video Camera icon. 2. To start recording, click the icon. 3. To pause recording, click the icon.
Press the key > Options . 3. Change the Video Format field. 4. Press the key > Save . Related information View properties for a file, 112 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.
Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1.
2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments.
Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the home screen, click the Camera icon. 2. Press the key > Options .
Press the key > Options . 3. Change the Store Pictures field. 4. Press the key > Save . Pictures Related information Transfer files to and from your smartphone, 29 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon.
Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
View pictures in list view or thumbnail view 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View > Thumbnails or List . Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon.
Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
Copy, move, rename, or delete a file, 133 Change the size of pictures that you take, 150 Change the video size and format, 147 I can't open media files Try the following actions: • If you'.
Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.
Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options.
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts.
Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
4. Press the key > Save . Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartpho.
Browser How to: Browser Browser at a glance User Guide Browser 163.
Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms.
3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Save . Related information Shortcuts: Browser, 58 Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.
On a webpage, press the key. 2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture.
• To copy an address for a web page, press the key > Copy Page Address . • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link .
4. Click Add . Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks . 3. Highlight a bookmark. 4. Press the key.
• To add a bookmark folder, click Add Subfolder . • To rename a bookmark folder, click Rename Folder . Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder . Browser options Change your browser home page or start page 1.
Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website.
Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the key > Options .
Press the key > Save . Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1.
If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon.
Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information.
Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed . 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Tips: Browser Turn on browser shortcuts 1.
On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark fol.
Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you don't need. • Close other applications that don't need to be open.
Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organ.
About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.
Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.
Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
Related information Turn off your smartphone, 304 I can't schedule appointments that span multiple days, 189 I can't set some fields when scheduling appointments, 189 Delete an appointment, meeting, or alarm 1. On the home screen, click the Calendar icon.
• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time . • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend .
• To email the meeting organizer, click Email Organizer . • To emaill all meeting participants, including the organizer, click Email All Attendees . Calendar options Change how the calendar is displayed 1. On the home screen, click the Calendar icon.
Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services .
Create a conference call meeting from your smartphone Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer.
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the home screen, click the Calendar icon.
Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM Lotus Notes, you can't schedule appointments that span multiple days.
correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option. Try the following actions: • If the Join Now option doesn't a.
Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information.
• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key > Copy to SIM Phone Book .
• To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete . Change or delete a SIM card contact 1. On the home screen, click the Contacts icon. 2. Press the key > SIM Phone Book .
When you are composing a message, press the key > Attach > Contact . 2. Find and highlight a contact. 3. Press the key > Continue . Related information I can't attach a file to a text message, 129 Add a contact picture for caller ID 1. On the home screen, click the Contacts icon.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
• To change a personal distribution list, click Edit Group . Click a contact. Click Add Member , Change Member , or Delete Member . Press the key > Save Group .
3. If necessary, click General Options . 4. Clear the Confirm Delete checkbox. 5. Press the key > Save . Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server.
My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures.
Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic .
Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
Silence the alarm • If snooze is not turned on, click Dismiss . • If snooze is turned on, click Snooze . Change alarm notification options 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3.
Use the stopwatch 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Stopwatch . 3. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again.
Troubleshooting: Clock The time on my smartphone isn't correct 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time .
Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
Change the status of a task 1. On the home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the key. • To mark the task as complete, click Mark Completed . • To mark the task as deferred, in progress, or waiting, click Open .
Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts.
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
To delete a category, highlight the category. Press the key > Delete . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language.
Highlight, cut, copy, or paste text 1. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key.
Change options for typing input methods 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing . 3. For a keyboard, click Advanced Style Options .
2. Click Typing and Language > Trackpad Sensitivity . 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save . Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. 1. On the home screen or in a folder, click the Options icon.
Related information Change or delete a word substitution entry, 218 Create a word substitution entry, 218 Undo a word substitution change If the word substitution feature changes a word that you don't want to change, you can undo the change. When you're typing, press the key twice.
2. Click Typing and Language > Typing . 3. For a keyboard, click Advanced Style Options . 4. Clear the Spelling checkbox. 5. Press the key > Save .
• To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All . • To add the word to the custom dictionary, press the key > Add To Dictionary .
Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Turn on key tones 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard . 3. Select the Key Tone checkbox. 4. Press the key > Save . Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon.
Press the key > Save . Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key.
Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.
Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator.
Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 232 Set options for backlighting 1.
4. Press the key > Save . Related information Use grayscale or reverse contrast for the screen display, 231 Screen display, 227 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen.
Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move . Click the new location. • To move the application icon into an application folder, click Move To Folder .
Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity . • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
Use grayscale or reverse contrast for the screen display 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility . • To use grayscale for the screen display, change the Color Contrast field to Greyscale . • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast .
Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key.
Set the touch screen sensitivity, 216 User Guide Screen display 233.
GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported.
Press the key > Save . To turn off GPS technology, change the Location Services field to Location Off . Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver.
Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky.
Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north.
• To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Click the destination. • To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest.
Maps How to: Maps Map basics Get directions 1. On the home screen, click the Maps icon. 2. Press the key > Get Directions . 3. Do one of the following to specify a starting location: • To specify.
1. On the home screen, click the Maps icon. 2. On a map, press the > Clear Map . View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.
3. Do one of the following: • To zoom in, on the trackpad, slide your finger up. • To zoom to a point on a map, press the key > Zoom to Point . • To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode.
Change the information for a location in your list of favorites 1. On the home screen, click the Maps icon. 2. Press the key > Favorites . 3. Highlight a location. 4. Press the key > Edit Favorite . 5. Do any of the following: • In the Label field, type a new name for the location.
View a coupon or a Groupon offer If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a Groupon account, you can log in from the Maps application. 1. On the home screen, click the Maps icon.
Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options . 2. Click Set Global Map Services . 3. Perform any of the following actions: • Change the Default Font Family field.
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the home screen or in a folder, click the Options icon.
Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
About multitasking, 246 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears.
Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon.
• If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help . • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
Error message and cause Possible solution Error 552 : Insufficient storage space available during startup Error 561 : Application error Error 602 : Application error Error 603 : Application error Error 200 : BlackBerry Device Software error Error 545 : Incompatible file system Try the following actions: • Reset your smartphone.
Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue.
BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID.
Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.
BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue.
• To update your software using a website, from your computer, visit www.blackberry.com/update . Click Check for Updates . Connect your smartphone to your computer.
Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network.
My smartphone responds slowly or freezes Try the following actions: • Close unused applications. • Free some of your application storage. • Update your BlackBerry Device Software.
Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.
For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network.
Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling.
6. Press the key > Close . Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
Related information Turn on or turn off data service or set roaming options, 260 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network . 3. In the SSID field, type the name of the Wi-Fi network.
3. Press the key > Options . • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox.
WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network.
Indicator Description Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 66 Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone.
Mobile Hotspot mode Depending on your wireless service provider, this feature might not be available. How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen.
Related information Bluetooth profiles, 283 Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections .
Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.
2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search . 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following: • If the Bluetooth enabl.
Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device> . Related information Turn on or turn off Bluetooth technology, 279 Share contacts with a paired Bluetooth enabled car kit 1.
Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. 1. On the home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth .
Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.
Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network.
Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections .
• To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox. 4. Press the key > Save . Turn off the prompt that appears when connecting or pairing 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options . 4. Clear the Connect on Power Up checkbox. 5. Press the key > Save .
I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000 .
• Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. • Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction.
NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, .
BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry Tag 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3.
2. Navigate to a webpage. 3. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device. Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts.
3. Click Save . Share a smart tag Before you begin: To perform this task, NFC technology must be turned on and the indicator must appear on the screen when you click a smart tag. 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag.
Copy smart tag data from your smartphone to a writable smart tag You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your own smart posters, smart postcards, and more. 1. In the Applications folder, click the Smart Tags icon.
NFC technology options Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication .
Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
• Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.
Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment.
1. On the home screen, click the Media icon. 2. Press the key > Media Server . 3. Click Access Control . 4. Highlight a connection. 5. Do one of the following: • To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field.
Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application.
Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone.
Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door To remove the battery door, press and slide. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted.
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
About battery saving mode Battery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on, battery saving mode monitors the battery strength. When your battery strength starts getting low, the application automatically adjusts some options in the phone.
When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app again.
Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
To remove the battery door, press and slide. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional.
To remove the media card, press the media card in and then pull it out. Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card.
Back up smartphone data to your media card Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task.
Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the home screen or in a folder, click the Options icon.
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage . Related information Tips: Freeing space to optimize your smartphone's performance, 50 View the amount of storage space used by media files 1.
The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results.
Change search options 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Search . • To clear search history, click Delete Search History . • To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox.
Do more with your message search results, 318 Message search criteria, 317 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer.
Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message.
2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page . Search for a contact You can search for contacts in.
Related information Turn on, turn off, or check the status of a network connection, 259 User Guide Search 320.
Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone.
you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information. Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
• To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox.
Press the key > Save . 5. Enter your four-digit PIN. Click OK . Related information I forgot the PIN for Parental Controls, 353 Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password.
Copy a password 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password . To clear the clipboard, press the key > Clear Clipboard . Note: Passwords are not encrypted when they are on the clipboard.
Encryption About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked.
Related information About file encryption, 312 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. 1. On the home screen or in a folder, click the Options icon.
Turn on memory cleaning 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning . 3. Select the Enable checkbox. 4. Press the key > Save . Change when your smartphone deletes sensitive data from the temporary smartphone memory 1.
Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject.
Certificate and PGP key basics Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server If you are enrolled with the PGP Universal Server, you can't download PGP keys manually. 1. On the home screen or in a folder, click the Options icon.
3. Select the certificate or PGP key. 4. Press the key > Import Certificate or Import PGP Key . • To view the certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key . • To trust the certificate or PGP key, highlight the certificate or PGP key.
4. Click one of the following menu items: • Show Personal Certificates • Show Personal PGP Keys • Show Others' Certificates • Show Others' PGP Keys • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates .
Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority.
Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
Certificate and PGP key options Change the display name for a certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys . 3. Highlight a certificate or PGP key.
• Click a contact. • Click Use Once . Type an email address. Press the key on the keyboard. 8. Press the key > Save . Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate.
Change connection information for a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers . 3. Highlight a certificate server. 4. Press the key > Edit .
3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server . Key store About the key store The key store on your BlackBerry smartphone might store the following items: • Per.
Change when your smartphone deletes the key store password 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores . 3. Change the Key Store Password Timeout field. 4. Press the key > Save .
3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save . To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1.
If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages.
About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field.
• You must have set a smartphone password. • You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.
VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN.
Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone.
5. Press the key > Apply Defaults to All . About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet.
Press the key > Save . Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone.
Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data.
Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1.
• To restore a service book, click Undelete . Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.
Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data.
4. Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the home screen, click the Messages icon.
2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save . If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on.
Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters.
Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon.
3. Press the key > Save . Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
7. Press the key > Save . To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete . Related information Icons for sound and alert profiles, 158 TTY support Depending on your wireless service provider, this feature might not be supported.
Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, .
Typing accessibility options Change or delete a Word Substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Input > Word Substitution . 3. Highlight a Word Substitution entry. 4. Press the key. • To change the Word Substitution entry, click Edit .
Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement 1. On the home screen or in the Applications folder, click the Calculator icon.
Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted.
BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
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デバイスBlackberry 9790の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Blackberry 9790をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはBlackberry 9790の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Blackberry 9790の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Blackberry 9790で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Blackberry 9790を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はBlackberry 9790の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Blackberry 9790に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちBlackberry 9790デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
