CanonメーカーN 1000の使用説明書/サービス説明書
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00_J80xSG_Eng.b ook Page I Saturday, April 13, 20 02 11:28 AM.
Copyright ©2002 Canon Inc. all rights reserved. • Unauthorized transfer or duplication of all or any part of this document is prohibited. • The content of this document is subject to change without notice. • E very effort has been made to ensur e that the information contain ed in this guide is correct.
i i Warning Caution Important Note Notations About T ext Conventions T o ensure the safe and most ef ficient use of this printer , important information is provid ed under the headings listed below .
ii ii Abbreviations Throughout this docum ent the fol lowing abbreviation s are used in te xt. •M i c r o s o f t ® W indows ® Millennium Edition is abbrev iated as “W indow s Me” •M i c r o.
iii iii Regulations for this product FCC Regulations Canon Office Color Printer , Model K90010/K900 12 This device complies w ith Part 15 of the FCC Rules.
iv iv Canadian Radio Interference Regulations This digital apparatus does not exceed the Cla ss B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Indus try and Science Canada.
v v Warning Safety W arnings and Precautions Read and follow all the warnings and guidelines described below to preven t the hazards of fire or electrical shock and ensure safe use of this printer . Location z The electrical contacts inside the printer become extremely hot during normal operation.
vi vi Caution In an Emergency ... z T o avoid a fire or serious electrical shock, if the printer emits smoke or a strange odor , immediately press the Power button to switch the printer off and unplug the power cord from the power supply .
vii vii z T o ensure normal operation of the printer and avoid possibl e damage, never install the printer near la rge office equipment or any other type of electrical device that emits a strong magne tic field.
viii viii z The electrical contacts of the printhead become extremely hot during normal operation. T o avoid mino r burns, never touch th e electrical contacts after removing the printhead from the prin ter . General Caution z There are high voltage points inside the printer .
ix ix Contents Notations About Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Illustrations and Screen Exam ples .
x x Chapter 2 Installing Options Installing Optional Paper Cassettes . . . . . . . . . . . . . . . . . . . . . . . 2-2 Installing the Network Interface Board . . . . . . . . . . . . . . . . . . . . . . 2-7 Chapter 3 Other Important Information Preparing the Printer for Transport .
1 1 Setting Up the Printer This chapter describes how to set up the printer, starting with unpacking the box. 00_J80xSG_Eng.b ook Page 1 Saturday , April 13, 2002 11: 28 AM.
Setting Up the Printer 2 1-2 Setup Flow The printer is set up in the fol lowing order . Follow the procedures suited for your computer , the method of connectio n, and the options that you want to install. Unpack and Make Sure Y ou Have Everything Æ P.
1 Unpack and Make Sure Y ou Have Everythi ng 3 1-3 Note 1 Unpack and Make Sure Y ou Have Everything The items below are provided with the printer . Check each item against the list below to make sure th at you have everything . If any item is missing or damaged, contact the st ore where you purchased the printer .
Setting Up the Printer 4 1-4 2 Select a Location for the Printer Select a safe, convenient location for the printer and set it up correctly . Space Requirements Make sure that there is suf ficient space around printer at the location you select for the printer .
2 Select a Location for the Printer 5 1-5 Important Remove the Packing Material and Position the Printer T ape, spacers, and other packing material are attached to the printer to protect it during shipping. All of this packing material must be removed before you use the pri nter .
Setting Up the Printer 6 1-6 3 Remove the fron t upper cove r and the back upper cover . 4 Remove the stopper an d tape from inside the printer where you removed the back upp er cover .
2 Select a Location for the Printer 7 1-7 5 T o remove the feed roller stopper , remove the tape (a), lift the stopper up (b), slide it down and to the side (c ), then remove it (d). 6 Attach the front up per cover an d back upper cover . 7 Remove all of the tape from the paper cassette.
Setting Up the Printer 8 1-8 Caution 8 Open the cassette cover and remove the tray inside the cassette. 9 Grip the printer firmly by the lift handles pr ovided on the left and right sides of the printer and move it to where you want to set it up.
2 Select a Location for the Printer 9 1-9 z The Model N2000 weighs 16 kg (35 lb .) T o avoid back strain or other personal injuries, at least two people, lifting together at the front and back of the printer , are requ ired to move the printer .
Setting Up the Printer 10 1-10 Important Note 3 Connect the Computer The standard model of the printer is equipped with a parallel port and a USB port. Depending on where you purchased the print er , a LAN port is also available as an option. Each connection method is descri bed in this section.
3 Connect the Computer 11 1-11 Important Note 2 Connect th e other end of the printer cabl e to the parallel por t of the computer . Secure the connection with the screws attached to the head of the printer ca ble. USB Connection 1 Plug the B connector ( a ngular) of the USB ca ble into the USB port on the back of the printer .
Setting Up the Printer 12 1-12 Note Network Connection The computer can be connected via its LAN port to a network using 10BASE-T/100BASE-TX protocols.
3 Connect the Computer 13 1-13 3 Connect th e other end of the LAN cable to a sta ndard port on the HUB. Press in until you hear a click. 4 Connect the power cord ( Æ P . 1-14), press the Power button on the printer operatio n panel to switch the printer on, then visually check the lamps on the n etwork inte rface bo ard.
Setting Up the Printer 14 1-14 4 Connect the Powe r Cord After positioning the printer and con necting the printer and com puter , follow this procedure to connect the power cord. 1 Connect the power cord provided with th e printer to the power connector on the left side of the printer .
5 Install the Printhead 15 1-15 5 Install the Printhead The printhead is instal led with the print er switched on. Read th e messages in the printer disp lay as you follow the procedure below . 1 Press the Power button to switch the printer on. After a few seconds “Install P .
Setting Up the Printer 16 1-16 4 Pull the printhead lock lever out and lower it c ompletely . 5 Remove the tape on th e printhead lock cover . 6 Raise the printhead lock cover completely .
5 Install the Printhead 17 1-17 Important 7 Hold the new printh ead by the grips (a) on b o th sides, remove it from its package, and remove the pr otective cap and packing material. z When handling the printhead, always hold it by the grips (a) on the left and right sides of the printh ead.
Setting Up the Printer 18 1-18 9 Pull the printhead lock cover toward you and lower it completely until it locks. 10 Raise the printhead lock lever and push in toward the printer until it locks. 11 Re-attach the back upp er cover . On the op eration pan el “Ins.
6 Install the Ink T anks 19 1-19 Important 6 Install the Ink T anks After installing the printhead, install the fo ur ink tanks: Y (Yellow) M (Magenta) C (Cyan) Bk (Black) z Before you use the printer the first time, you must install the ink tanks immediately after installin g the printhead.
Setting Up the Printer 20 1-20 Important Important z Always unlock the right cover before you try to open it. T o prevent damaging the printer , never force the right cover open. 2 Push up the ink tank lev er for the color to set, then open the ink tank cover .
6 Install the Ink T anks 21 1-21 Important 4 With the ink ports pointing down and the label fa cing in the direction shown in the illustration below , insert the ink tank into the holder . z Always match the color of the in k with the correct holder b efore inserting it.
Setting Up the Printer 22 1-22 Important 7 After all ink tanks have been installed, close the right cover . Press down gently on the right cover until you hear it click and lock. After successful installation of the printhead and the ink tanks, “Ink Filling…” is displayed on the op eration panel and the ink automatically starts flowing.
7 Selecting the Display Language 23 1-23 Note 7 Selecting the Display Language The display language is set for English before the print er is shipped. Follow the procedure below to select another lan guage. z If you want to continue with the English display , go to “8 Load the Paper Cassette”.
Setting Up the Printer 24 1-24 4 Press or to display “Langu age” and pres s . 5 Press or to display your lang uage and press . An equals sign (=) to the left of a setting indi cates your language. 6 Press the O nline butt on to light t he Online lam p.
8 Load the Paper Cassette 25 1-25 Note Note 8 Load the Paper Cassette Loading the paper cassette requires two procedures: • Loading the paper or other print media in the cassette. • Selecting the media size and type with the operation panel. Loading the Media Follow the procedure below to load the paper casse tte provided with the printer .
Setting Up the Printer 26 1-26 2 Pinch the lever on the cassette length guide so it mo ves freely and move the guide to the holes for the size o f the paper . Marks for standard paper sizes are provided on t he length guide. Mo ve the guide to the desired m ark.
8 Load the Paper Cassette 27 1-27 Important 4 Pick up a stack of paper and fan it to remove static cling. T ap the edges of the stack against a flat surface to align the edges. 5 With the print side (b) facin g down, load the stac k (c) in the cassette with the length guide against the bottom of the sta c k.
Setting Up the Printer 28 1-28 Important z T o avoid paper jams, make sure that the trailing edge is aligned square with the length guide, and make sure that the edges at (d) are st raight and not slanted. z W ait for all of the paper in the cassette to be used up before loading more paper .
8 Load the Paper Cassette 29 1-29 Important 8 Set the paper cassette in the printer . Push the paper cassette completely into the prin ter . z Y ou must set the slide lever to the center position to enable paper feed from the cassette.
Setting Up the Printer 30 1-30 Important Note Paper Size and Media T ype Settings After loading paper or other print media in the paper casset te, you must use the operation panel menus to select the type and size of the paper or other print media loaded in the cassette.
8 Load the Paper Cassette 31 1-31 1 Press the Online button to s witch off the Online lamp. The printer is set offline. 2 Press the Set Media button. The Set Media menu opens. 3 Press or to select the cassett e and press . Select the setting for the loaded cassette: Cassette 1, Cassette 2, or Cassette 3.
Setting Up the Printer 32 1-32 5 Press or to displa y the media size and press . An equals sign (=) displayed to the left of the setting indicates the current Media Size selection. 6 Press or to display “Med ia T y pe” and pres s .
9 Select the Interface 33 1-33 Note 9 Select the Interface If the printer is connected to the compute r through the USB or parallel port, you must use the printer operation panel to select the appropriate interface setting. If the correct interface setting is not selected, the printer will not be able to communicate with the computer .
Setting Up the Printer 34 1-34 4 Press or to display “Interface T ype” and press . 5 Press or to display the setting for the interface connection and press . An equals sign (=) to the left of a setting indicates the current port selection.
10 Install the Software 35 1-35 10 Install the Software The software for this printer must inst alled on your computer before y ou can use this printer . Software for This P rinter The following software application s are prepared for use with this printer .
Setting Up the Printer 36 1-36 NetSpot Job Monitor A software utility that displays from a network com puter the status of the printer and allows pausing and deleti ng print jobs. NetSpot Job Monitor is available on t he Canon Home Page (http://www .
10 Install the Software 37 1-37 Port Setting T ool Software that allows you to set the netw ork informatio n for the printer port for W indows. If the printe r information is not displayed correct ly in the printer driver or in NetSpot Job Moni tor , you can use the Port Setting T o ol to change the printer port sele ction.
Setting Up the Printer 38 1-38 Note Note Note Note z When you execute Install Printer Driver from the software CD-ROM, the GARO Printer Driver and NetSpot Suite Service are installed together .
10 Install the Software 39 1-39 Other Network Connect ions For more information about ot her network connections with W indows XP , W indows 2000, Windows NT4.0, UNIX, and NetW are ® , please refer to the Network Guide. 00_J80xSG_Eng.
Setting Up the Printer 40 1-40 Note Installing the Printer Driver The printer drivers are stored on the provided software CD-ROM. Install the appropriate printer driver for your operating system.
10 Install the Software 41 1-41 Note 3 If the Add New Hardware Wiza rd opens, click the Cancel butto n to close it. 4 Mount the provided software CD-ROM in the CD-ROM drive. First, the language selection screen opens. Select the appropriate language. The Setup Menu window opens.
Setting Up the Printer 42 1-42 Note 6 When the Select Function screen open s, confirm that “GARO Printer Driver” and “Canon NetSpot Suite Service” are sele cted, then click the Next bu tton. z This screen is not displayed if Canon NetSpot Suite Service is already installed.
10 Install the Software 43 1-43 8 Select the name of the printer to use, click the “Add to the Printer List for Driver Installation” button, then click the OK button. 9 Confirm that the correct n ame of the printer is displayed , then click the Next bu tton.
Setting Up the Printer 44 1-44 Note 10 From the Port list, sele ct the name of the pr inter selected with the Ad d Port button, enter the name of the printer , then click the Next button. 11 Follow the instructions on the screen to complete the installation.
10 Install the Software 45 1-45 1 Press the Power button to switch the printer on. After a few seconds “Ready” is displayed in the operation panel and the Online lamp li ghts. 2 Switch on the Window s comput er . 3 Insert the A connector (flat) of the USB cable into the USB port of the computer .
Setting Up the Printer 46 1-46 5 When the CD-ROM selection screen op ens, select only “CD-ROM drive”. Mount the provide d software CD-ROM. First, the language selection screen opens. Select the appropriate language. Click the Next Button. 6 Follow the instructions on the screen to continue.
10 Install the Software 47 1-47 8 When the copy sour ce screen op ens, select only “Specify a Loca tion”. In the selected language fo lder , open the “DRIVERS” folder on the software CD-ROM, then select the “WINME_9X” folder and click Next.
Setting Up the Printer 48 1-48 Note z If the CD-ROM automatic start function is switched off, double-click the My Computer icon on the desktop, click the CD-ROM drive icon, and then from the File menu select AutoPlay . 11 Click “Install NetSpot Suite Service”.
10 Install the Software 49 1-49 Note Installation for Wi ndows Me, Wi ndows 98, Windows 95 for a NetBEUI Network Connec tion After double-clicking Setup (Setup.
Setting Up the Printer 50 1-50 7 On the Setup Menu, click Install Pr inter Driver (Other Than USB) . If the Setup Menu window does not open, doubl e-click the My Computer icon on the desktop, click the CD -ROM drive icon, and then from the File menu select AutoPlay .
10 Install the Software 51 1-51 Note Installation for a Wind ows TCP/IP Network Connection Open the “LPRPOR T” folder on the provided software CD-ROM and double-click the SETUP file (SETUP .
Setting Up the Printer 52 1-52 5 On the Setup Menu click Install Printer Driver (Other Than USB). If the Setup Menu window does not open, doubl e-click the My Computer icon on the desktop, click the CD -ROM drive icon, and then from the File menu select AutoPlay .
10 Install the Software 53 1-53 Note Note Installing NetSpot NetSpot utilit y software is used by bot h system admini strators and users. Perform the NetSpot installatio n from the Setup Menu of the provided software CD-ROM. The procedure below uses the W indows 98 installation as an example.
Setting Up the Printer 54 1-54 4 Click “Install NetSpot”. 5 Follow the instructions on screen. 6 When the type selectio n screen opens, click the button for “System Administra tor V ersion” or “E nd User V ersion” for how the compu ter is to be used, then click the Next button.
10 Install the Software 55 1-55 8 When the installation is completed, cl ick the Finish button. Re-start the computer . After the comput er is re-started , the NetSpot instal lation is completed.
Setting Up the Printer 56 1-56 Note Printhead Correction Settings After the software has been installed, use th e printer driver to perform the original correction settings for the installed printhead. Perform this procedure for all computers where the printer driver has been installed.
10 Install the Software 57 1-57 3 On the desktop click St art, point to Setting, and click Printers. I n the Printers window , click the icon for this printer , open the File menu then select Properties. 4 Select the Device Settings sheet then click the Acquire Status button.
Setting Up the Printer 58 1-58 Note 5 Click the OK button. This completes the printhead correcti on settings. z If optional paper cassettes have been installed, the status of the printer is detected and the illustration on the left changes to show the installed paper cassette(s).
1 1 Confirm the Print Status of the Printer 59 1-59 Important 1 1 Confirm the Print Status of the Printer After the printer and computer have been prepared, print a Nozzle Check pattern to confirm that ink is supplied correctly from each nozzle. Before printing, make sure A4 or Letter size paper is load ed in Cassette 1.
Setting Up the Printer 60 1-60 3 Press the Cancel Job/Utility button. The Utility M enu opens on the operation p anel. 4 Press or to display “Nozzle Check” then press . The nozzle check pattern prints. If there a re no breaks in the vertical and horizontal lines for each color , the nozzle check pattern is normal.
1 1 Confirm the Print Status of the Printer 61 1-61 5 When you are fin ished, press the Onlin e button. The On line lamp lights. When “Ready” is display ed on the operation panel and the printer is ready for operation.
Setting Up the Printer 62 1-62 Important 12 Adjust the Printhead Position After confirming that the nozzles are operating normally , print the printhead alignment pattern and set each adjustment value. Before printing, make sure A4 or Letter size paper is loaded in Cassette 1.
12 Adjust the Printhead Position 63 1-63 3 Press the Se tup butto n. The Setup Menu opens. 4 Press or to select “Adjust Printer” then pres s . 5 Press or to select “Adj. Printhead” then press . 6 Press or to se lect “P rint Patter n” then press .
Setting Up the Printer 64 1-64 8 Look at “A” on the pr inthead alig nment patt ern and dete rmine the number of the vertical line that is least conspicuous. Press or to display th at number then pr ess . The selected setting is prefixed with an equals sign (=) to denote the current value for “A”.
13 Perform the Printer Network Information Settings 65 1-65 Important 13 Perform the Printer Network Information Settings When the pri nter is used on a network with TCP/IP proto col, you must perform the network information settings such as the IP address, subnet mask, and so on.
Setting Up the Printer 66 1-66 Setting with the Printer Ope ration Panel Follow the procedure below to perform the network informati on settings with the printer operation panel. 1 Press the Power button to switch the printer on. After a few seconds “Ready” is displayed in the operation panel and the Online lamp li ghts.
13 Perform the Printer Network Information Settings 67 1-67 4 Press or to select “Set Interface” then press . 5 Press or to select “E xt. Network” then press . 6 Press or to select “S et TCP/IP” then press .
Setting Up the Printer 68 1-68 Note 10 Press or to select “Manual” th en press . z If the IP address is acquired from the DHCP , BOOTP , or RARP server , select “Automatic” and set the “Protocol” for the server type to “ON”.
13 Perform the Printer Network Information Settings 69 1-69 15 Repeat Step 13 and Step 14 to enter the complete IP address. 16 After entering th e IP address, press , press or to select “Subnet M ask”, then pre ss . 17 Press or select the dig it to set then press .
Setting Up the Printer 70 1-70 21 Press or to select the digit of th e router IP address then press . The underscore (_) indicates the digit selected to change . 22 Press or to enter the router IP address then press . : Press to increase the number one by one.
13 Perform the Printer Network Information Settings 71 1-71 26 When you are fini shed, press the Online bu tton to switch on the Online lamp. When “Ready” is display ed on the operation panel and the printer is ready for operation.
Setting Up the Printer 72 1-72 Important Checking the MAC Address When you use the network setup utilit y or ARP/PING command to perform the network information settings, follow the procedure below to perform an Ext. I/F Print so you can check the MAC address.
13 Perform the Printer Network Information Settings 73 1-73 3 Press the Cancel Job/Utility button. The Utility Menu opens. 4 Press or to select “Ext. I/F Print” then press . The information for the extended interface prints. The MAC address is printed at the location shown belo w .
Setting Up the Printer 74 1-74 00_J80xSG_Eng.b ook Page 74 Saturday, Ap ril 13, 2002 11:28 AM.
1 2 Installing Options This chapter describes how to inst all the printer options. 00_J80xSG_Eng.b ook Page 1 Saturday , April 13, 2002 11: 28 AM.
Installing Options 2 2-2 Caution Important Note Installing Optional Paper Cassettes T wo paper cassettes, Cassette 2 (middle) and Cassette 3 (bottom) can be installed on the N1000, and o ne cassette, Cassette 2 (bottom) can b e installed on the N2000.
Installing Optional Paper Cassettes 3 2-3 1 Press the Power button to switch the printer of f. 2 Disconnec t the pow er cable an d all inter face cables . 3 Move the prin ter from th e setup site to anothe r location. 4 Remove all tapes and th e stopper from the paper feed unit.
Installing Options 4 2-4 Important 5 Remove the pap er cassette from the paper fee d unit. 6 Remove all the ta pes and the stoppe r from the paper cassette.
Installing Optional Paper Cassettes 5 2-5 8 Mount the printer on top of th e paper feed unit. z Cassette 2 Only z Cassette 2, Cassette 3 9 Load paper in the pape r cassettes and insert the cassettes in the printer . z Cassettes 1, 2 (PFN-12 Only) 00_J80xSG_Eng.
Installing Options 6 2-6 Note z Cassettes 1, 2, 3 (PFN-12, PF N-13) z For details about how to load see “8 Load the Paper Cassette” ( Æ P .1-25) 10 Re-connect the interface cables a nd power cord to th e printer .
Installing the Network Interface Board 7 2-7 Important Note Installing the Network Interface Board Follow the procedure below to install the Network Interface Board NB-1 1FB for the N1000/2000. z Before you begin the procedure below , touch a metal surface to discharge any electrostatic char ge from your hands.
Installing Options 8 2-8 Note 3 While pressing on the lever , remove the connector cover . z Save the connector cover after removal. Y ou will need to re-attach it if the printer is disconnected from the network or when the printer is moved. 4 Remove the network interface boar d from its bag.
Installing the Network Interface Board 9 2-9 6 Connect the LAN cable to th e LAN board. Press it in until you hear it click and lock. 7 Connect th e other end of the LAN cable to the x por t (normal po rt). Press it in until you hear it click and lock.
Installing Options 10 2-10 If 10BASE-T is in use, LNK lamp (b) should light. If 100BASE-TX is in use, LNK lamp (b) and the 100 lamp (a) should lig ht. If the LNK lamp does not light or if it is flashing, check the following: • Is the HUB switch ed on? Æ If the H UB is switched o f f, switch it on.
1 3 Other Important Information 00_J80xSG_Eng.b ook Page 1 Saturday , April 13, 2002 11: 28 AM.
Other Impor tant Inform ation 2 3-2 Preparing the Printer for T ransport Follow this procedure before moving the printer to protect it s internal parts during moving or shipping. 1 Press the Power button to switch the printer on. After a few seconds “Ready” is displayed in the operation panel and the Online lamp li ghts.
Preparing the Printer for T ransport 3 3-3 4 Press or to select “Move Printer” then pr ess . The lock on the right cover is released and “Remove Ink T ank” is displayed. 5 Open the right cover . 6 Open the ink tank covers and remove all the ink tanks.
Other Impor tant Inform ation 4 3-4 7 Close and lock all the ink tank covers, then close the right cover . “Processing...” is displayed while the ink drains from the ink tub es. After processing, the printer switches off. 8 After the printer switches of f, disconnect the power cord and the interface cables.
Preparing the Printer for T ransport 5 3-5 10 Remove the fron t upper cove r and the back upper cover . 11 Attach the paper roller stopper and fa sten the tape.
Other Impor tant Inform ation 6 3-6 Important 12 Attach the stopper to the carriage and fasten the tape. 13 Re-attach the fr ont upper cover and the rear upp er cover . 14 T ape the covers of the pap er cassettes and the printer to hold them in place.
Preparing the Printer for T ransport 7 3-7 z After executing the procedure above for “Move Printer” on the printer operation panel, even i f you attempt to re-install the ink tanks i n the printer the ink tanks wil l not initializ e and fill automatic ally .
8 3-8 Index Numerics 100 lamp ...................................................................................................... 1-13, 2-10 C Cassette 2 .... ........ ......... ......... ......... ......... ....... ......... ......... ........ ...
Index 9 3-9 paper casset tes ........ ......... ........ ......... ......... ......... ......... ......... ......... ......... ......... ...... .1-25 paper feed units ........ ......... ......... ......... ......... ........ ......... ......... ......
デバイスCanon N 1000の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Canon N 1000をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはCanon N 1000の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Canon N 1000の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Canon N 1000で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Canon N 1000を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はCanon N 1000の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Canon N 1000に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちCanon N 1000デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。