Cisco SystemsメーカーDocument ID: 15942の使用説明書/サービス説明書
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Level Two Technical Support for BBSM Document ID: 15942 Introduction Prerequisites Requirements Components Used Conventions Software Requirements Software Application Description BBSM End User Supported Ethernet Network Interface Cards Troubleshooting BBSM Users are Unable to Send or Receive E−Mail IIS Proxy LAT Setup (BBSM 5.
Prerequisites Requirements There are no specific requirements for this document. Components Used This document is not restricted to specific software and hardware versions. The information in this document was created from the devices in a specific lab environment.
Microsoft Apple Windows Me Macintosh OS 9, X Windows CE Linux Red Hat Linux 6.1 − 7.1 Windows NT 4.0 Workstation Open BSD Windows NT 4.0 Server Turbo Linux Windows NT 4.0 Enterprise Server Solaris Windows 2000 Professional Versions 7 and 8 Windows 2000 Server Windows 2000 Advanced Server BEOS BEOS Version 4.
Policy IIS Provides Web services Proxy 2.0 Proxy support for BBSM 5.0 ISA Server Proxy support for BBSM 5.1 MSMQ Provides data transport between IIS and MSDE AtDial Core Service of BBSM software Athdm.
Netgear Linksys WPC11 US Robotics ORiNOCO or Lucent or Wavelan Xircom Troubleshooting This section lists the most common error messages and support steps to help resolve each.
field. Click Update . 3. Cause 2 The user normally connects to the Internet through their corporate network, which is behind a firewall. Resolution 2 In this instance, users must tunnel into their corporate network in order to receive e−mail. See Resolution 1 in order to only allow the users to send mail.
network IP addresses . Click OK in order to accept the new ranges. 11. Click Apply . 12. Click OK in order to close the LAT table. 13. Close the IIS Manager . 14. Note: If you are prompted to save console settings, select No . PMS Does Not Post Charges Symptoms Billing is not posted to the Property Management Systme (PMS).
"check out" the technician. Note: It is useful to request a print out of the BBSM room charge for future use. The property staff can then delete the charges to the guest folio created by the test. End Users Redirected to RadiusClearFail.asp Symptoms The client gets redirected to the radiusclearfail.
Open the BBSM Dashboard > WEBConfig . 1. Change all the address information on the relevant tabs for the DHCP scope and switches. 2. Apply the changes, and then close the WEBConfig page. 3. Verify the DNS server address and change this information if necessary.
You can also access this from http://<BBSM_IP_Address:9488>/WEBConfig/switches.asp . Disable any switches that do not need the port map updated. 2. Use the navigation buttons at the bottom of the port map page in order to scroll to the affected site.
malfunction. If a switch is merely mis−configured, traffic still passes through. Thus, the client receives a DHCP address, and switches located downstream of the suspected switch are reachable by support personnel. Resolution Determine the most likely location of the failure with utilities such as ping and Telnet as well as the network diagram.
Note: If the property does not have an IT staff, or is unable or unwilling to assist, a technician must be sent to the property in order to perform these tests. If the problem with a switch or switches cannot be resolved, replace the switch(es). 4. Note 1: Switch−to−switch and router−to−computer connections require a crossover cable.
URL Error Page Symptoms The user receives the you are connected but... error message. Cause 1 The DNS server is not set to obtain DNS information from the Internet. Resolution 1 Enter the IP address of the ISP's DNS server: Select Start > Programs > Administrative Tools > DNS .
3 the Internet. Cause 4 The Internet connection (T−1 or T−3) from the ISP to the site could be down. Resolution 4 Submit a trouble call with the ISP.
デバイスCisco Systems Document ID: 15942の購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Cisco Systems Document ID: 15942をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはCisco Systems Document ID: 15942の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Cisco Systems Document ID: 15942の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Cisco Systems Document ID: 15942で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Cisco Systems Document ID: 15942を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はCisco Systems Document ID: 15942の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Cisco Systems Document ID: 15942に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちCisco Systems Document ID: 15942デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。