HPメーカーPhotosmart C4500の使用説明書/サービス説明書
ページ先へ移動 of 261
W indo w s Help HP Phot o sm ar t C4 5 00 All-in - One s e r i e s.
HP Photosmart C4500 All-in-One series.
.
Contents 1 HP Photosmart C4 500 All-in-One se ries Help .......... ........................ ........................ ..............3 2 HP All-in-On e overview The HP All-in-One at a glance............ ................................ .................
Perform special copy jobs............................................. .......................................... ............... ..74 Stop copying............ .......................... ......................... ................................ .....
1 HP Photosmart C4500 All-in- One series Help For informati on about the HP All-in -One, see: •“ HP All-in-One overview” on page 5 •“ Find more information” on page 9 •“ Connection inf.
Chapter 1 4 HP Photosmart C4500 All-in-One series Help HP Photosmart C4500 All-in- One series Help.
2 HP All-in-One overview Use the HP Al l-in-One to print docume nts or photos f rom your computer, print photos directly from a mem ory card, scan documents or photos, or ma ke copies. HP papers that are specifically design ed for the type of project you are print ing produce the best results.
Label Description 11 Rear door 12 Rear USB port 13 Power connection* * Use only with t he power adapter supplied by HP . Control panel features The follow ing diagram and related tab le provide a quick reference to the HP All-in-One control pane l features .
Label Icon Name and Desc ription 6 By default, this button is labelled Scan/Re print and opens the Scan/Re print menu. When a photo is shown on the d isplay, this button advances to the next photo on the memor y card. When the Copy or Photo settings menu is open, this button the changes copy or print settings.
The follow ing options are avail able if you press the Sett ings button when there is no memory card inse rted in the HP All-in-One . Quality Size Copies Wireless Menu The follow ing options are avai lable when you pr ess the Wireless but ton.
3 Find more information You can access a variety of re sources, both printed and onscreen, that p rovide information about setting up and using the HP Al l-in-One. Start Here guide The Start Here guide provides in struct ions for setting up the HP All-in-One and installing software.
Chapter 3 10 Find more information Find more informat ion.
4 Connection information The HP All-in-On e comes equipped with a US B port so you can connect directly to a computer using a USB cable. You can also connect t he HP All-in-One to a wireless network or use printe r sharing to share the devi ce over an existing home ne twork.
To connect the product with the USB cable ▲ Refer to the Start Here guide that came wi th your product for informat ion on connecting t o a computer with a USB cable. NOTE: Do not connect the USB cable to the product unt il you are prompted t o do so.
The advantages of a wireless infrastructure network as compared to an ad hoc network includ e: • Advanced netw ork security • Enhanced reliabil ity • Network flexi bility • Better performance • Shared Broadban d Internet access To set up the HP All- in-One on an integrated wireless WLAN 802.
CAUTION: To prevent other users fro m accessing your wireless network, HP strongly recom mends using a password or passphras e (WPA or WEP security) and a unique network na me (SSID) for your wireless router. Your wire less router might have been sh ipped with a default network name, wh ich is typicall y the manufacturer name.
OR ▲ Use an ad hoc network pro file on your computer to connect to the product. If your computer is not currently confi gured with an ad ho c network profile , consult the H elp file for your compute r Operating System for the prop er method to create an ad hoc profile on yo ur computer .
5. Select the Use Window s to configure my wireles s network se ttings check box. 6. Click Add , and then do the fol lowing: a .I n Network name (SSID) box, type in a unique network name of your choi ce. NOTE: The network name is case sens itive, so it is import ant to remember any uppercase (capital) and lowercase (sm all) letters.
• Network na me (SSID) : Mynetwork (example on ly) NOTE: You should creat e a network name that is unique and easy for you to remember. Just remember that the network name is case-sensitive. Therefor e, you must remember w hich letters are up percase and lowe rcase.
5. On the Printer Found screen, verify t hat the pri nter d escription is correct. If more than o ne printer is found on the network, the Prin ters Found screen ap pears. Select the H P All-in-On e you want to co nnect. 6. Follow the pro mpts to install the softw are.
• Print network settin gs • Restore network defa ults • Turn the wireless radio on and off • Print the wireless network test Print network settings You can print a netw ork configuration page t o see network settings such a s the IP address, communica tion mode, and network name (SSID).
To print the wirel ess test report 1. Press the Wireless but ton on the product. 2. Press the button next to the d own arrow on the display until Wi reless Network Test is hi ghlighted, and th en press OK .
Parame ter Description Admin Password Status of the administrator's password for the Embedded Web Server: • Set : Password is specified. You mu st enter the password to make changes to the Embedded Web Server parameters. • Not Set : No password is set.
Parameter Description • Manual : The configur ation parameters are set manua lly, such as a static IP address. • Not Specified : The mode used when the HP All- in-One is initializing. DNS server The IP address of the doma in name service (DN S) for the network.
Parame ter Description number. Value is from 1 to 14; countries/regions might limit the range of approved channels. • (number) : Value ranging from 1 to 14, depend ing on cou ntry/region. • None : No channel is in use. • Not Applicable : The WLAN is disabled or this parameter does not apply to this network type.
Parameter Description Access P oint HW Address The hardware address of the wire less router or access point on the netwo rk to which the HP All-in-One is co nnected: • (MAC address) : Th e unique MAC (Media Access Control) hard ware address of the access point.
HEX Hexadecimal. The base 16 numbering system , which uses the digits 0-9 plus the letters A-F. host computer The computer at the center o f a network. Hostname The TCP/IP name assigned by the installation softwa re to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address.
Chapter 4 26 Connection information Connection info rmation.
5 How do I? This section cont ains links to commonly performed tasks, such as sharing and printing photos and o ptimizing your pri nt jobs. •“ How do I print 10 x 15 cm (4 x 6) inch borderless pho.
Chapter 5 28 How do I? How do I?.
6 Load originals and load paper You can load many diffe rent types and sizes of paper in the HP All-i n-One, including lett er or A4 pape r, photo paper, tra nsparencies, an d enve lopes.
3. Close the lid. To load a thic k publicatio n on the glass 1. Lift the lid t o the open position, grasp the sides of the lid, and then push th e lid away from the product un til it comes off. 2. Load the thick pub lication print side down on the right front corner of t he glass.
3. Place the lid o ver the thick publicati on while you are copying or scanning. 4. When you fini sh copying or scanning , replace the lid by insert ing the tabs on the lid back into the appropria te slots of the product. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One.
This secti on contai ns the follow ing topic s: • Recommended papers for pri nting an d copyin g • Recommended papers for printing only • Papers to avoid Recommended p apers for printing and copying If you want t he best print quality, HP recommends using HP papers t hat are specifically designed fo r the type of project you are printing.
HP Bright Whi te Inkje t Paper HP Bright Wh ite Inkjet Paper d elivers hi gh-c ontrast colors and sharp text. I t is opaque enough for tw o-sided color usage with no show-through, which makes it idea l for newsletters, repo rts, and flyers.
NOTE: At this ti me, some portion s of the HP Web site are ava ilable in Engl ish only. Papers to avoid Using paper that is t oo thin or too thick, paper th at has a slick texture, or paper that stretches easily ca n cause paper jams.
To load full -size paper 1. Slide the paper-width guid e to its outermost positi on. NOTE: If you are u sing letter or A4 p aper or smaller, make sure the tray extender is open all the wa y. When you use legal-siz e paper, leave t he tray extender cl osed.
To load small-size photo paper in the input tray 1. Slide the paper-w idth guide to its oute rmost position. 2. Insert the stack of photo paper into the far-ri ght side of the input tray with the short edge forwa rd and the print side down. Slide the stack of phot o paper forward unt il it stops.
Load index cards You can load index cards into th e input tray of the HP All-i n-One to print notes, recipes, and othe r text. To load index card s in the input tray 1. Remove all paper f rom the input tray. 2. Slide the paper-width guid e to its outermost positi on.
4. Slide the paper-w idth guide inward against the stack of cards until i t stops. Do not overload the inpu t tray; make sure the stack of cards fi ts within the input tray and is no high er than the top of the p aper-width guide . Load envelop es You can load one or more envelopes in to the input t ray of the HP All -in-One.
3. Insert one or more envelopes into the far-righ t side of the input tray, with the envelope flaps on the l eft and facing up. Slide the stack of envelope s forward until it stops. TIP: To avoid pap er jams, tuck the flap in side each envelope. 4. Slide the paper-w idth guide inward against the stack of envelop es until it stops.
HP Premium I nkjet Transparency F ilm ▲ Insert the fi lm so that the w hite transparency strip (with arrows and the HP logo) is on top and is goin g into the input tray fi rst.
Related topics “ Clear paper jam s” on page 114 Avoid paper jams 41 Load originals and load paper.
Chapter 6 42 Load originals and load paper Load originals a nd load paper.
7 Print from your computer The HP All-i n-One can be used with any so ftware applicatio n that allows printing. You can print a range of p rojects, such as bord erless images, newslett ers, greeting cards, iron-on transfers, and post ers.
Make the HP All-in-One the default printer You can set the HP All-i n-One as the default printe r to use from all so ftware applicatio ns. This means t hat the HP All-in-One is auto matically selected in the print er list when you select Print from the File menu in a software app lication.
Paper type Suggested paper size sett ings Copier, multi-purpose, or plain papers Letter or A4 Envelopes Appropriate listed enve lope size Greeting-card papers Letter or A4 Index cards Appropriate list.
To view the print re solution 1. Make sure you ha ve paper loaded in t he input tr ay. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens the Pr opertie s dialog box.
3. Make sure the produ ct is the sele cted prin ter. 4. Click the butt on that opens the Proper ties dialog box. Depending on your software application, this button might be called Properti es , Options , Printer Setup , Printer , or Pref erences . 5.
To preview y our print job 1. Make sure you ha ve paper loaded in t he input tr ay. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens the Pr opertie s dialog box.
• Presentation Printing : Print high-q uality docume nts, including le tters and transparen cies. • Two-sided (Du plex) Printing : Print two-si ded page s with the HP All-in-One manually.
3. Click the butt on that opens the Pr opertie s dialog box. Depending on your software appli cation, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the pri nting shortc ut that you want to d elete.
3. On the F ile menu in your software application, click Print . 4. Make sure the produ ct is the sele cted prin ter. 5. Click the butt on that opens the Proper ties dialog box. Depending on your software application, this button might be called Properti es , Options , Printer Setup , Printer , or Pref erences .
2. On the File menu in your software ap plication, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens the Pr opertie s dialog box. Depending on your software appli cation, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences .
TIP: You can remo ve red-eye coloring in th e photo when using t he Off or Basic mode by selecting the Remove red eye check box. 12. Click OK , and then click Print or OK in the Print di alog box. NOTE: Do not leave unuse d photo paper in the in put tray.
To prin t on both sid es of the page 1. Load paper in to the input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product i s the selected printer.
Print a mul tiple-page document a s a bookle t The HP All- in-One a llows you to print your do cumen t as a small booklet, wh ich you can fold and the n staple together. For best results, design your document to fit on a multipl e of four pages, such as an 8, 12, or 16-page p rogram for a child's school play or for a wedding .
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long reach to staple the booklet. Figure 7-1 Left-edge binding for left-to-right languages Figure 7-2 Right-edge bindi ng for right-to-left languages Print mul tiple page s on a singl e shee t You can print up to 16 pages on a single shee t of paper.
4. Click the butt on that opens the Proper ties dialog box. Depending on your software application, this button might be called Properti es , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Pages per sheet list, click 2 , 4 , 6 , 9 , or 16 .
5. Click the Adv anced tab. 6. In the Layout Options area , select Front to Back in th e Page Order option. NOTE: If you set your do cument to print on both sides of t he page, the Front to Back option is not avail able. Your documen t will automati cally print in the correct order.
To print on tra nsparencies 1. Load the transpare ncy into the input tra y. 2. On the F ile menu in your software application, click Print . 3. Make sure the produ ct is the sele cted prin ter. 4. Click the butt on that opens the Proper ties dialog box.
To print a poster 1. Make sure you ha ve paper loaded in t he input tr ay. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens the Pr opertie s dialog box.
4. If your Web browser support s it, select the it ems on the Web page that you want to include in the printout. For example, in Internet Exp lorer, click the Options tab to select options su ch as As laid out on screen , Only the selected frame , and Print all linked documents .
Chapter 7 62 Print from your computer Print.
8 Use the photo features The HP All-i n-One is equipped with me mory card slots which enab le you to insert a memory card and b egin prin ting pho tos from your digital camera withou t uploadin g your photos to a comp uter first.
To insert a me mory card 1. Make sure the product i s on. 2. Insert the mem ory card into the appropriat e slot. The memory card has a Photo light (below the camera icon) that in dicates the status of the memory c ard. When it is soli d green, yo ur photo s are ready to be view ed.
4. (Optional) Press Sett ings to change the print size, borderless setting s, or number of copies. W hen you ar e done, press OK . 5. Press the button next to Print on the di splay. TIP: While the photo is printing, you can continue scrolli ng through the photos on your memory card.
Chapter 8 66 Use the photo features Photos.
9 Use the scan features Scanning is the proce ss of converting text and pictures into an electronic format fo r your computer. You can scan almost anything (photos, maga zine articles, and t ext documents) on the HP All- in-One.
4. Press OK . A preview imag e of the scan appears on t he display. 5. (Optional) Press Setti ngs to change the Print Size , Borderles s setting, or number of copies.
NOTE: Ensure that the re are no memory card s inserted in the memory card slots on the produ ct. 2. Press the button next to Scan/Reprint . 3. Press the button next to Scan to PC . NOTE: If the product is network-connected, a list of available compute rs appears.
NOTE: If you are using t he HP Photosmart Softw are, the Optical Cha racter Recognition (OCR) software mi ght not be installed on your compute r. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation op tions.
10 Use the copy features The HP All-in -One allows yo u to produce hi gh-qua lity color and bl ack-and -white copi es on plain or phot o paper. You can enlarg e or reduce the si ze of an origina l to fit a specific paper size, adju st the copy quality, a nd make high-qua lity copies of ph otos, including borderless copies.
Change the copy settings for the current job You can cust omize the copy set tings of the H P All-in-One to handle n early any copy t ask. This secti on contai ns the follow ing topic s: • Make mult.
4. Press the button next to Copies to increase the numb er of copies. When you reach the maximum, the settin g returns to 1 copy. 5. Press OK . 6. Press the button next to Start Copy Black or Sta rt Copy Color . In this example, the pro duct makes six copies of the o riginal 10 x 15 cm (4 x 6 inch) photo.
3. Press Settings. The Settings men u appears. 4. Press the button next to Quality to select one star , two stars, or three stars. 5. Press OK . 6. Press the button next to Start Copy Black or Start Copy Color .
2. Load your original pho to print side down on the right front corner of the g lass. 3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Borderless . 5. Press OK . 6. Press the button next to Start Copy Color . The product makes a borderless copy of your origi nal photo, as shown below.
• If you enlarge a 10 x 15 cm (4 x 6 inch) p hoto to make a bord erless full-size copy on letter or A4 paper, some part of your photo will be cropp ed. The Resi ze to Fit feature will enlarge the photo as much as possible to fit the page wit hout cropping any part of your photo.
3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Resize to Fit . 5. Press OK . 6. Press the button next to Start Copy Black or Sta rt Copy Color .
Chapter 10 78 Use the copy features Use the copy featu res.
11 Maintain the HP All-in-One The HP All- in-One re quires li ttle mainte nance. Some times you migh t want to clea n the glass and lid backing to remove surface dust and ensu re that your copies an d scans remain clear. You w ill also need to replace, a lign, or clean your p rint cartridges f rom time to time.
2 Plastic tape with pink pull tab (m ust be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, w ith the label on top. Do n ot touch the copper-colo red contacts or the in k nozzles. NOTE: Handle the p rint cartridges carefully.
To check the ink le vels from the HP Photosm art Software 1. In the HP Solution Center, click Settings , point to Print Settings , an d then click Printer Tool box .
4. Wait until the print carriage is idle and sile nt. Lightly press dow n on a print cartrid ge to release i t, and then pull the prin t cartridge toward you out of its slot. If you are repl acing the tri- color prin t cartridge, remo ve the pri nt cartridge from the slot on the lef t.
1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored co ntacts or ink nozzles. Also, do not re-tape th e print cartridges. Doing so can resul t in clogs, ink failure, and bad electrical con nections.
7. Close the p rint cartridge door. 8. When prompte d, press OK . The product pri nts a print cartridg e alignment p age. NOTE: If you have colored paper lo aded in the input tray whe n you align the print cartridges, the alignment wil l fail. Load unused p lain white pap er into the in put tray, and t hen try the alignment ag ain.
NOTE: If you use a plasti c container, make sure the ink nozzles on the print cartridge do not touch th e plastic. The print cartridge prot ector is designed to keep a prin t cartridge secure and prevent it from drying out whe n it is not being used.
Surface Remedy Skin Wash the area with an ab rasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy a mmonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric.
Advanced print cartridge mainten ance If you are experiencin g problems with printin g, you might have a proble m with one or both of the print cart ridges. You should pe rform the procedur es in the followin g sections only when directed to do so for resolving print qu ality issues.
3. In the Print Settings area, click Prin ter Toolbox . NOTE: You can also open t he Printer Toolbox from the Print Prop erties dial og box. In the Print Properties dialog b ox, click th e Feat ures tab , and th en click Printer Services . NOTE: You can also open t he Printer Toolbox from the Print Prop erties dial og box.
6. Follow the pro mpts until you are satisfied w ith the quality of the ou tput, and then click Done . 7. Follow the pro mpts until you are satisfied w ith the quality of the ou tput, and then click Done . There are three st ages of cleaning. Each stag e lasts from one to two minut es, uses one sheet of pape r, and uses an increasing amount of ink.
3. Wait until the print carriage is idle and silent, and then unp lug the power cord fr om the back of the prod uct. 4. Lightly press down on th e print cartridge to rel ease it, and then pull i t towards you out of the slot. NOTE: Do not remove both print cartridges at th e same time.
10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and p lug the power cord into the back of the product.
• Dry foam rubber swabs, lin t-free cloth, o r any soft mate rial that will not come ap art or leave fibers. TIP: Coffee filte rs are lint-free and work well for clean ing print cartridges. • Distil led, filtered, or bot tled water (tap w ater might contain con taminants that can damage the p rint cartridges).
1 Nozzle plate (do not clean) 2 Face and edges around the ink n ozzle area CAUTION: Do not clean the nozzle plat e. 8. Hold the print cartridge with the HP l ogo on top, and inse rt the print cartridge back into the slot. M ake sure you push the print cartridg e in firmly until it snaps in to place.
Print a self-test report If you are e xperienci ng prob lems with pri nti ng, print a self-test report before you replace the print cartri dges. This report provides usefu l information on severa l aspects of your product, incl uding your print cartridges.
TIP: You can purchas e an HP Cleaning Kit for I nkjet Printers and All -in-Ones (Q6260A) that pro vides everything needed to saf ely clean your HP product.
3. Dry the ba cking with a dry, soft, lint-free cloth. CAUTION: Do not use pa per-based wipes, as these mig ht scratch the backing. 4. If further cleaning is nee ded, repeat the previous steps using isopropyl (rubbing) alcohol, an d wipe the backing tho roughly with a damp clo th to remove any residual alcohol.
12 Shop for ink supplies For a list of prin t cartridge numbers, see the printed documenta tion that came wi th the HP All-in-O ne. You can also u se the software that came with the HP All-in-One to find out the reorder numb er for all the print cartrid ges.
Chapter 12 98 Shop for ink supplies Shop for ink supplies.
13 Troubleshooting This section co ntains the follo wing topics: • View the Readme file • Setup troublesho oting • Network t roubleshooting • Paper jams • Print quality troubl eshooting • .
• The product w ill not turn on • I connected the USB cable, b ut I am having problems using the pr oduct with my computer • After setting up the product, it does not print • When I insert the.
• If you are using a power st rip, make sure the pow er strip is turned on. Or, try plugging t he product directly i nto a power outlet . • Test the powe r outlet to make sure it is working. Plug in an appli ance that you know works, and see if the appliance has power.
Solution 5: Contact HP s upport for service Solution: If you have complete d all of the step s provided in th e previous solutions and are stil l having a proble m, contact H P suppor t for service . Go to: www.hp.com/support . If prompted, choose your country/regi on, and then click Contact HP for technical support.
After setting up the produc t, it does not print Solution: • Look at the On butto n located on the product. If it is not lit, t he product is turned off. Make sure the power cord i s firmly connected t o the product and plugged into a power outlet. Press the On button to turn on the prod uct.
• Check other printers or scanners. You might need to disconn ect older products from your computer . • Try connecting the U SB cable to another USB port on your computer. After you check the connection s, try restarting your computer. Turn o ff the product, and then turn it on again.
d . Reconnect the pow er cord to the back of the product . e . Press the On button to tu rn on the product. 2. Uninstall the soft ware comple tely. NOTE: It is importa nt that you follow t he uninstall procedure carefully to ensure you have remove d the software completel y from the computer, bef ore reinstal ling it.
To turn off prog rams that run in the ba ckground a . On the Windows taskb ar, click Start . b . Depending on your operating syst em, do one of the following: • In Windows Vista: In Start Search , type MSCONFIG , and then p ress Enter . When the User Accou nt Control dialog box appe ars, click Continue .
5. Install th e software. To install the software a . Insert software CD into the CD-ROM drive of the computer. The softwa re installation w ill start au tomatically. NOTE: If the i nstallation does not ru n automatically, from the Windows Start menu, click Start Search (or Run ).
4. Click Retry to retry the connectio n. 5. Continue w ith the installati on and restart the com puter when prom pted. Cause: The USB connection bet ween the product and the computer faile d.
To verify that the software is properl y installed, doubl e-click the HP Solution Center icon on the desktop. I f the HP Solution C enter shows the essentia l icons ( Scan Picture and Scan Docume nt ), the softwa re has been pro perly insta lled. Network troubleshooting This section addresses proble ms you might encounter settin g up a network.
Cause: Your wireless router was not broadca sting its network name (SSID) because the Broadcast SSID optio n was tur ned off. If this did no t solve the i ssue, try the next so lution.
Weak signal Solution: In order t o establish a good signal between the product and the wireless router, you m ight have to experiment a bit. Assum ing the equipment is functioning properly, try doing .
If this did no t solve the i ssue, try the next so lution. Solution 3: Ente r your network name (SSID) carefully Solution: Run th e wireless setup process again and en ter your network name (SSID) carefully. Remem ber that the SSID is case -sensitive.
The Printer Not Foun d screen appears dur ing installation Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Paper jams To help avoid paper jams, follo w these guideli nes: • Remove print ed papers from the outpu t tray frequen tly. • Prevent curled or wrinkl ed photo paper by storing all unused photo paper flat in a resealabl e bag. • Ensure that pap er loaded in the input tray lays flat and the edges are not bent or torn.
4. Press OK on the cont rol panel to contin ue the current job. Cause: Paper had jammed i n the produc t. Informat ion on pape r The HP All-in-On e is designed to work well with most paper types. Test a variety of paper types before buying a large quantity.
• Paper is not picked up fro m the input tray • The text edge s are jagged Wrong, inaccurate, or bleeding colors If your printout h as one of th e follow ing print q uality prob lems, try the sol utions in this section for help. • Colors look diff erent than what you exp ected.
For more information, see: “ Load pape r” on page 34 Cause: The pa per was loaded incorrectly, or it was wrinkled or to o thick. If this di d not s olve th e issue, try the next solutio n. Solution 3: Ch eck the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate fo r the product.
Solution 5: Check the print settings Solution: Check th e print settings. • Check the print set tings to see if the color setti ngs are incorrect. For example, check to see if th e document is set to print in gra yscale.
• Solution 1: Ch eck the print settings • Solution 2: Ch eck the paper type • Solution 3: M ake sure you are using gen uine HP print cartridges • Solution 4: Ch eck the print cartridge s • Solution 5: Replace the prin t cartridge Solution 1: Check the print settings Solution: Check the print settings.
HP recommen ds that you use genuine HP print cart ridges. Genuine HP p rint cartridges are designed and tested w ith HP pr inters to help you e asily produce great results, time a fter tim e. NOTE: HP cannot gu arantee the qual ity or reliabilit y of non-HP sup plies.
The printout has a horizontal band of distortion near the bottom of a bord erless print Try the follo wing solutions if your borderless pr int has a bl urry band or line on the bottom of it.
Solution 3: Rotate the image Solution: If th e problem persists, use the so ftware you installe d with the product o r another softw are application to rotate your image 180 degrees so that the light blue, gray, or brown hues in you r image do not print at th e bottom of the page .
Solution 3: If the p rint cartridg e was dr opped, wait for it to recove r Solution: Allow 30 mi nutes for th e pr int cartridge to recover. Cause: A tri-colo r or photo print ca rtridge was jarred or handled roughly du ring installatio n. If this di d not s olve th e issue, try the next solutio n.
Check to see if yo ur print cartridge is still unde r warranty and end of warra nty date has not been reache d. • If the end o f warranty date has been reached, p urchase a new print cartri dge. • If the end of wa rranty date has not bee n reached, contact HP sup port.
NOTE: There is no prob lem with the ink suppl ies and replacing the print cartridges is unn ecessary. For more information, see: •“ Recommende d papers for printing and copying” on page 32 •“ Information on paper” on page 115 Cause: The w rong kind of paper was lo aded in the input tray.
self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartrid ges. For more information, see: •“ Check the estimate d ink level.
For more information, see: •“ Set the paper type fo r printing” on page 45 •“ Change the print speed or qual ity” on page 46 •“ Print using Maxim um dpi” on page 53 •“ Change copy speed or quality” on p age 73 Cause: The pa per type or print quality set tings were set incorrectly.
For more information, see: •“ Recommended papers for printing a nd copying” on page 32 •“ Informatio n on paper” on page 115 Cause: The wrong kind of pap er was loaded in the inpu t tray. Printouts are slan ted or skewed Try the fol lowing solutions if your pri ntout does not app ear straight on the page.
Ink streaks on the back of the paper Try the followin g solutions if there is sme ared ink on the back of your pri ntout. • Solution 1: Pri nt on a page of plain p aper • Solution 2: W ait while t.
Solution 2: Check the print settings Solution: Check th e print settings. • Check the paper type set ting to make sure it matches the type of pap er loaded in the input tra y. • Check the qua lity setting. Use a hi gher quality setting t o increase the amou nt of ink used for prin ting.
Solution 4: Contac t HP support for service Solution: If you have completed all of the steps provided in the pre vious solutions and are still havin g a problem, contact HP sup port for service. Go to: www. hp.com/support . If prompt ed, choose your country/ region, and the n click Contac t HP for technical support.
• Envelopes print incorre ctly • Borderless printi ng produces unexpected resul ts • The product i s not responding • The product prints mean ingless characters • Nothing hap pens when I try.
If this di d not s olve th e issue, try the next solutio n. Solution 3: Tuck the fl aps to avoid paper jams Solution: To avoid paper jam s, tuck the flaps inside the envelopes.
If this did no t solve the i ssue, try the next so lution. Solution 3: Selec t the correct pri nter Solution: Make sure you have selected the correct printer in your software application .
From your computer, open the printer folder and see if the cancelled job remains in the print queue . Try to delete the job from the queue. If the prin t job remains in the queue, t ry one or both of the following: • Disconnect the US B cable from the product, resta rt the computer, and the n reconnect the USB ca ble to the product.
If the conne ctions are secure, and nothing h as printed several minutes a fter you sent a print job to the product , check the stat us of the product. In the HP Phot osmart Software, click Settings , and then click Status . Cause: The computer was not com municating with th e product.
Cause: The do cument was corrupt. Nothing happ ens when I try to prin t Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
If this did no t solve the i ssue, try the next so lution. Solution 4: Che ck the printer driver status Solution: The printer drive r status mig ht have chan ged to ei ther offline or stop printing . To check the p rinter driver stat us ▲ In the HP Solution Center, click the Status tab.
If this di d not s olve th e issue, try the next solutio n. Solution 8: Ma ke sure the print ca rriage ca n move fr eely Solution: Unplug the power cabl e if it is not alread y unplugge d. Check to see if the print cartridge carriag e will move freely from one side o f the printer to the other.
Solution 10: R eset the product Solution: Turn o ff the product, and then u nplug the power cord. Plug the p ower cord back in, and then press t he On button to turn on the prod uct. Cause: The product experienced an error. The pages in my document came out i n the wrong order Solution: Print t he document in reverse o rder.
Solution 2 : Verify the paper size setti ng Solution: Verify that you ha ve selected the proper paper size setting for your project. Make sure th at you have loaded th e correct pa per size in the inpu t tray. Cause: The pa per size setting mig ht not have been se t correctly for the p roject you were printi ng.
• Solution 4: Try pri nting with borders Solution 1: Check th e margin settings Solution: Check the printer margins. Make sure the margin se ttings for the document do not exce ed the printable area of the product. To check you r margin settings 1. Preview your pr int job before sendin g it to the produ ct.
Remove the stack of pap er from the input tray, and th en reload the paper. For more information, see: “ Load full -size paper or small-si ze photo paper” on page 34 Cause: The p aper was loaded incorrectly. If this di d not s olve th e issue, try the next solutio n.
Solution 3 : Check t he print ca rtridge Solution: Ch eck each print cart ridge. The tape might ha ve been re moved from t he copper-colored con tacts, but still might cover the ink nozzles. If the ta pe is still covering the in k nozzles, carefully remove the tape fro m the print cartridges.
• The On butto n is blinking • The product does not read the memory card • The photos on the memory card do not transfer to my computer • Solutio n 5: To map the memory card to a ne twork driv.
Solution 2: Remo ve the additional memor y card Solution: Remove one of the memory cards. You can u se only one memory card at a ti me. For more information, see: “ Insert a memory card” on page 63 Cause: You h ad inserted more than one memory card.
Solution 3: Remove th e additional memo ry card Solution: You can insert only one mem ory card at a time. If more than one memory card is inserted, the green Pho to light (near the memo ry card slots) wi ll blink rapidly, and an error message w ill appear on the computer screen .
If this did no t solve the i ssue, try the next so lution. Solution 2: Turn on th e product Solution: Turn o n the product. Cause: The product was turned off . If this did no t solve the i ssue, try the next so lution. Solution 3: Turn on th e computer Solution: Turn o n the computer Cause: The computer was turned off .
Solution 5: To map the memory card to a network dr ive in windows Solution: To map the networ k drive 1. Turn on the p roduct. 2. Print a network config uration page to get the n ame and IP address of the unit. a . Press Setup . b . Use the arrow keys to select Ne twork .
Cause: The computer system resour c es might have been low. Scan fails Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
If this does not work, it migh t help to restart your computer. Som e programs do not release me mory when you close them. Re starting your c omputer will cl ear the memory. If this problem occurs f requently, or if you en counter memory problems while using other programs, you m ight need to add more memo ry to your computer.
If you scanne d an original that has graphics or a rtwork surrounding the text , the scanner mi ght not have recognized the text. Text format is in correct Solution: Some app lications cannot handle framed text forma tting. Framed text is one of the scan docume nt settings in the so ftware.
NOTE: If you are us ing HP Ph otosmart Esse ntial, the Op tical Char acter Recognition (OC R) software might n ot be installed on your comput er. To install the OCR softw are, you must re-ins ert the software disk and select OCR under the Custom installation o ptions.
• Resize to Fit is no t working as expected • The image i s cropped when I make a borderless copy • The print out is blan k • A borderless copy has whit e space around the edg es Nothing hap pens wh en I try to copy Try the followi ng solutions to resolve the issue.
Solution 3: Wait until the produc t completes the current operation Solution: Check the On light. If i t is blinking, the product is busy. Cause: The pro duct was busy copying or print ing.
Resize to Fit is not working as expecte d Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
Solution 3: Wipe th e glass and the back of the docume nt lid Solution: Turn off t he product, unplug the power cord, and t hen use a soft clot h to wipe th e glass an d the b ack of the do cument lid .
Cause: The original was plac ed incorrectly o n the glass. A borderless c opy has white space aro und the edges Try the followi ng solutions to resolve the issue.
Errors If the product ha s an error, the lights on the product m ight flash, or an error message might appear on you r computer screen. This section co ntains the follo wing topics: • Product messag.
Solution 1: Clear the paper ja m from the rear door Solution: Clear th e paper jam from the rear doo r. For more information, see: “ Clear paper jams” on page 114 Cause: The product had a pape r jam. If this did no t solve the i ssue, try the next so lution.
Solution 4: Veri fy that the product is proper ly connected to a power s ource Solution: Verify that the produ ct is properly connected to a suitable power source. To verify the prod uct is co nnected to a suitab le power s ource 1. Make sure that you are usi ng the power cord provided with the p roduct.
Solution 5: Print a self- test repo rt Solution: Print a self-t est report to see if the prod uct can print. To print a self-test report 1. Load lett er or A4 unused plain whit e paper into the input tray. 2. Press and hold th e Cancel button and t hen press the Start Copy Color button.
3. Open the print cartridge door. The print ca rriage should move to the far right side of the product. 4. Remove the pr int cartridges and keep them aside carefully. 5. Close the pri nt cartridge doo r. 6. Disconnect the pow er cord from the product and w ait for 60 seconds.
Product st all error Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
Cause: The print carriag e was bloc ked. Carriage bloc ked Solution: Turn off the product and open th e print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (includin g any packing mate rials), and then turn on the prod uct aga in.
If prompted, choose your country/regi on, and then click Contact HP for information on callin g for te chnical support. Cause: The revision n umber of th e product firmwa re did no t match the revision number of the soft ware. Memory is full Solution: Try making fewer co pies at a time.
• Solution 10: Downloa d and install the unexpected intern al error and communications failure patch • Solution 11: Check the USB chipset an d controller • Solution 12: Uninstall and th en reinstall the so ftware Solution 1: Verify i f the software is in stalled correctly Solution: Verify that the software was installed correctly .
Solution 2: Refr esh the Windows Device M anager Solution: Refresh the Windows Device Man ager. To refresh the Windows Device Ma nager 1. On the Windows taskbar, click Start , right-click My Computer , and then click Propert ies . 2. Click the Hardware tab, and t hen click Device Manag er .
Solution 4: Check the st atus of th e product in the H P Solution Ce nter Solution: Check the stat us of the product in the H P Solution Cente r. To check the sta tus of the product 1. On the Windo ws taskbar, click Start , Programs or All Programs , HP , HP Solution Ce nter .
3 Power outlet 2. Make sure the product i s turned on. 3. If the prod uct is not receiving electrical p ower, connect it to an other power outlet. 4. Turn off the product and reset it by disconn ecting the power cord. 5. Wait 5 seconds, and plug in the power cord.
4. Do one of th e following, depend ing upon how the pro duct is connected to th e computer: • If the USB cabl e is connected to a USB hub, t ry unplugging and replugging the USB cable into th e hub. If that does not work, try turni ng off the hub and then turning it on again.
4. On the Wi ndows taskbar, click Start , click Programs or All Prog rams , and then click Acce ssories . 5. Click Imaging . 6. From the I maging applic ation, click File and then click Select De vice . 7. Select the produ ct from the TWAIN source list.
4. If the Lexbcese rver service is listed in the Image Name list, disable it. To disable th e service a . On the Windows taskbar, click Start , right-click My Compute r , and then click Manage . The Computer M anagement appears. b . Double-cli ck Servi ces and Appl ications , and then double-click Servic es .
c . If the Data column contains lexbc es , right-click DependOn Service and select Modify . Do one of t he following: • If you see only lexbces , but not RPCSS , d elet e lexbces and enter RPCSS . • If you see both lexbces and RPCSS , delete only lexbces and keep RPCSS .
5. Go to th e Utility sectio n and download the HP Scan diagnostic utility. 6. Try to scan. If an error cond ition is identified with any of the HP so ftware components, a red X is displayed next to the component. If there is no erro r condition, a green check mark is displayed next to the com ponent.
4. Check if you have on e of th e followin g chipsets listed : • SIS 7001 USB host controlle r •A L I c h i p s e t s • NEC universal ho st controllers • Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a compreh ensive list. If you are experiencing communication i ssues while trying to scan, f ollow the steps below to resolve the issue.
1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the p roduct. 10. Print a self-t est report to test the basic stand alone functionality of the product. See the followin g procedure for more information about prin ting a self-test report.
3. Make sure the test patterns show a complete gri d and the thick color lines are complete. • If more than a few line s in a pattern are broken, thi s might indicate a pr oblem with the nozzles .
c . Disconnect the power cord fro m the back of the product . d . Reconnect the pow er cord to the back of the product . e . Press the On button to tu rn on the product.
To turn off prog rams that run in the ba ckground a . On the Windows taskb ar, click Start . b . Depending on your operating syst em, do one of the following: • In Windows Vista: In Start Search , type MSCONFIG , and then p ress Enter . When the User Accou nt Control dialog box appe ars, click Continue .
5. Install th e software. To install the software a . Insert software CD into the CD-ROM drive of the computer. The softwa re installation w ill start au tomatically. NOTE: If the i nstallation does not ru n automatically, from the Windows Start menu, click Start Search (or Run ).
If this did no t solve the i ssue, try the next so lution. Solution 2: Clear the p rint queue Solution: Re start your computer to clear the print queue. To clear the print queue 1. Rest art your co mputer. 2. After the compu ter has restarted, check the print queue.
After reconnecting t he USB cable, the product should sta rt printing the jobs i n queue. NOTE: If you are connecting the product through a USB hub, m ake sure the hub is turned on. If the hub is on, try connecting di rectly to your computer. 5. If the product does not start prin ting automatically, start another print j ob.
7. If the wr ong driver is selected, select the correct driver f rom the Dri ver drop-d own menu. 8. Click OK to save your changes. Cause: The product was not be set as t he default printer, or the wrong driver might have been conf igured. If this did no t solve the i ssue, try the next so lution.
4. If there are sti ll documents in the queue, restart the computer an d try printing again afte r the computer has restarte d. 5. Check the pri nt queue again to make su re it is clear, and then try to print again. If the print qu eue is not clear, or if it is cl ear but jobs ar e still failing t o print, proceed to the n ext soluti on.
c . Type a few characters of text into Notepad. d . Click File , and then click Print . 4. If printing is su ccessful from Notepad but not th e software application, contact the manufacture r of that applicat ion for supp ort. Cause: The software app lication failed or could not interface with th e print driver .
1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Make sure th e produ ct is tu rned on. 3. If the prod uct is not receiving elec trical power, connect it to a nother power outlet . 4. Turn off the p roduct and reset it by di sconnecting the power cord.
3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of t he following, depen ding upon how the pro duct is connected to the computer: • If the U SB cable is connected to a USB hub, try unplugging an d replugging the USB cable into the hub.
4. Wait several seconds, and then reconnect the product to the com puter with the USB cable. 5. Follow any onscreen pro mpts to reinstall t he product. Cause: There mig ht have been a problem when yo u originally installe d the product. If this di d not s olve th e issue, try the next solutio n.
• HP Solution Center •H P D i r e c t o r • HP Memories Disk Gree ting Card Creator 32 Cause: There might have been a problem when yo u originally in stalled the HP Photosmart Sof tware. Product wa s not foun d Try the followi ng solutions to resolve the issue.
1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Make sure th e produ ct is tu rned on. 3. If the prod uct is not receiving elec trical power, connect it to a nother power outlet . 4. Turn off the p roduct and reset it by di sconnecting the power cord.
3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of t he following, depen ding upon how the pro duct is connected to the computer: • If the U SB cable is connected to a USB hub, try unplugging an d replugging the USB cable into the hub.
4. Wait several seconds, and then reconnect the product to the com puter with the USB cable. 5. Follow any onscreen pro mpts to reinstall t he product. Cause: There mig ht have been a problem when yo u originally installe d the product. If this di d not s olve th e issue, try the next solutio n.
• HP Solution Center •H P D i r e c t o r • HP Memories Disk Gree ting Card Creator 32 Cause: There might have been a problem when yo u originally in stalled the HP Photosmart Sof tware. Product c ould no t find ava ilable scan de stinations Try the followi ng solutions to resolve the issue.
7. Follow th e onscreen instructions a nd the instruct ions provided in the Start Here guide that came with the produ ct. 8. If you are sti ll having trouble scanning, remove the following add itional applicatio ns from the Add/Remove Progra ms list, if they are present.
7. Follow the o nscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are st ill having trouble scan ning, remove th e following addit ional applications f rom the Add/Remove Programs list, if they are present.
Solution 2: Check the po wer cord and USB c able Solution: Make sure that the power cord an d USB cable are properly attached and plugged in. Also, make sure that t he product is turned on. To check the po wer supply 1. Make sure the power co rd is firmly connected to both the prod uct and the power adaptor.
3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of t he following, depen ding upon how the pro duct is connected to the computer: • If the U SB cable is connected to a USB hub, try unplugging an d replugging the USB cable into the hub.
If this di d not s olve th e issue, try the next solutio n. Solution 4: Unin stall and rein stall the prod uct Solution: Uninstall t he product fr om the Printers and Faxes control panel and t hen reinstall it . To uninstall an d reinstall the pro duct 1.
CAUTION: If the com puter is manu factured by HP or Compaq, do not remove any applicat ions other than th ose listed below. • HP Imaging device functions • HP Document Vi ewer • HP Photosmart Es.
Solution 1: In stall the HP Ph otosmart Software Solution: Install the HP Photosma rt Software that came with the product . If it is installed, restart your comp uter. To install the HP Photosmart Softwa re 1. Insert the product C D-ROM into your com puter’s CD-ROM driv e and then start the Setup pro gram.
For more informati on on setting up the product and connecting it to your compu ter, see the Start Here g uide that came with t he product. Cause: The product was not properl y connected to the compu ter. File messages The follow ing is a list of file-rela ted error messages: • Error reading or writi ng the file • Unreadable fi les.
Photos n ot found Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
File corrupted Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
Cannot crop Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Cause: There were two or more memory cards inserte d into the product at t he same time. If this did no t solve the i ssue, try the next so lution. Solution 2: Push the memo ry card all the way forwa rd Solution: Remove the memory card and reinsert it in the memory ca rd slot unti l it stops.
Use only o ne card at a tim e Solution: You can insert only one mem ory card at a time. If more than one memory card is inserted, the green Pho to light (near the memo ry card slots) wi ll blink rapidly, and an error message w ill appear on the computer screen .
Paper messag es The following is a list of paper-related error messages: • Paper upside down • Paper orientat ion error • Cannot loa d paper fro m input tray • Ink is drying • Out of pape r • Paper jam or misfee d • Paper mismatch • Wrong paper width Paper ups ide down Solution: Load paper in the input tray print si de down.
• Solution 2: Make sure the paper is loaded correct ly • Solution 3: Ch eck the print settings • Solution 4: Cl ean the paper feed rollers with the HP Paper Feed Cleani ng Kit • Solution 5: Cl.
Solution 4: Clean the paper feed rollers with th e HP Paper Feed C leaning Kit Solution: Some i nkjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve thi s issue. To see if this aff ects your product, go to: www.
If prompt ed, choose your country/ region, and the n click Contac t HP for technical support. Cause: You mig ht need assistance to enable the product or software to function properly. Paper j am or mi sfeed Solution: In case of a paper jam, check the re ar door.
Paper mismatc h Solution: Ch ange the print sett ing or load the appropri ate paper in the in put tray. • Do not use paper t hat is too thin, that has a slick texture, or th at stretches easily. It can feed incorrect ly through the paper path , causing paper jams.
Cause: The U SB cable was not plugg ed in properly. Communication test failed Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Cause: The product was not con nected to the comput er. Improp er shu tdown Solution: Press the On but ton to turn the product on and of f. Cause: The last time the produ ct was used, it was not turned of f properly. The product can be damaged if it is t urned off by turning off the switch on a power strip or by using a wa ll switch.
Cause: The pro duct was not connected to th e computer. Print cartridge me ssages The followin g is a list of print cartridge e rror messages: • Low on ink • Carriage stall • Need alignme nt or .
Carriag e stall Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
CAUTION: Be careful not to force the print ca rtridge carriage. If the carriage is stuck, fo rcing it to m ove will damage the print er. Cause: The print carriage had stal led.
Cause: The re might not be sufficie nt voltage for the product. If this did no t solve the i ssue, try the next so lution. Solution 5: Print a self- test repo rt Solution: Print a self-t est report to see if the prod uct can print.
The print ca rriage should move to the far right side of the product. 10. Reinsert the print cartridges in the a ppropriate slots. 11. Close th e print cartridge d oor. 12. Load pap er in the input t ray. 13. If prom pted, print a cartridge calibration page, and then scan it.
To find support and warrant y information, go to t he HP Web site at www.hp.com/ support . If prompted, choose your c ountry/region, and then click Contact HP for informatio n on calling for t echnical support. Cause: Incorrect type of pap er was loaded in the input tray.
If this di d not s olve th e issue, try the next solutio n. Solution 4: Align new ly installed print cart ridges Solution: You must align the print cartridges to ensure excellent print qualit y. If the alignme nt error persists and you cannot cle ar it, your print cartridge might be defective .
3. Check to make sure yo u are using the correct print cart ridges for your product. For a list of compa tible prin t cartridge s, see the prin ted docu mentatio n that came with the produ ct. 4. Remove the black print cartrid ge from the slot on the right .
6. Repeat steps 1 an d 2 for the tri-color print cart ridge on the left side. Cause: The i ndicated print cartridges were installed inco rrectly. Non-HP cartri dges installed Solution: Follow th e prompts on the display to continue, or repl ace the indicated print cartri dges with genuine HP cartridges.
Solution 1 : Inser t the pr int cartr idges Solution: One or both of the print cartridges i s missing. Remove and reinsert the print cartridge s and verify that they are fully i nserted and locked in place. If the problem persist s, clean the contacts of the print cartridge s.
inserted and locked in place. If the proble m persists, clean the copp er-colored contacts of the print cartridges. For more information, see: “ Clean th e print cartridges” on page 88 Cause: One or b oth of the print cartridg es were not installed or were installed incorrectly.
Print cartridg es missing or not de tected Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
1 Copper-colored co ntacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the pri nt cartridge by sliding it forw ard into the slot on the rig ht. Then push the print cartridge forward until it clicks in to the socket.
Make sure you have the following ma terials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that w ill not come apart or leave fi bers.
Solution 1: Check th e print cartridge Solution: Check to make sure you are using th e correct print ca rtridges for your product. For a li st of compatible print cartridge s, see the printed do cumentation that came with the pro duct.
Also, make sure the print cartridges are installed into the correct slots. To make sur e the print cartridges a re installed c orrectly 1. Make sure the product i s turned on. CAUTION: If the pro duct is turned off w hen you open the print cartridge door to access the pr int cartridges, it will not relea se the cartridges for ch anging.
5. Reinsert the pri nt cartridge by sliding it forw ard into the slot on the rig ht. Then push the print cartridge forward until it clicks in to the socket.
3. Check to make sure you a re using the correct print cart ridges for your product. For a list of compat ible print cartridges, see th e printed documentation t hat came with the product. 4. Remove the black pri nt cartridge from the slot on th e right.
8. Remove th e tri-colo r print ca rtridge fro m the slo t on the left. Press down on the cartridge to rel ease it, and then pul l it toward you out of the slot. 9. Close the print cartridge door. 10. Check to see if t he error has been resolved. • If the error has been re solved, then there is a problem w ith the tri-color print cartridge.
3. Check to make sure yo u are using the correct print cart ridges for your product. For a list of compa tible prin t cartridge s, see the prin ted docu mentatio n that came with the produ ct. 4. Remove the black print cartrid ge from the slot on the right .
6. Repeat steps 1 an d 2 for the tri-color print cart ridge on the left side. Cause: The i ndicated print cartridges were installed inco rrectly. If this di d not s olve th e issue, try the next solutio n.
NOTE: During ink -backup mode , the product ca n only print jo bs from the computer. Yo u cannot initiat e a print job from the con trol panel (such as p rinting a photo from a mem ory card). Cause: One or both of the prin t cartridges were having a proble m.
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty inform ation.
• V aluable prod uct and troubleshooting information for common problems • P roactive product updates, suppor t alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availabilit y vary by product, country/region, and language.
• Placing a call • After the phone support period Phone support period One year of ph one support is available in N orth America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to www.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange , see “ Pack the HP All-in-One” on page 241 . HP Korea customer support Prepare the product for shipment.
• The prin t cartridges • The power cord, USB cable, and any othe r cable connected to the HP All-in- One • Any paper loaded in the input tray • Any originals loaded in the HP All-in-One To remove print cartridg es before shipme nt 1. Turn on the product and wait until the print carr iage is idle and silent.
If you do not have the original packaging materials, please use other a dequate packaging materials. Shipping damage c aused by imp roper packaging and/or improp er transportation is not covered under the warranty. 2. Place the return shipping l abel on the outside of the bo x.
15 Technical information The technical specifications and international r egula tory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One.
Type Paper weig ht Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the ty pe of paper a nd the amount of ink you are using. HP recommends emptying the o utput tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver.
This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recy cling program • Energy Star® notice • Disp.
Disposal of waste equipment by users in pri vate households in the Eur opean Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indi cates that this product must not be dis posed of with your other hou sehold wa ste .
Regulatory notices The HP All-in-One meets product requirements fr om regulato ry agencies in your country/region. This section contains the following topics: • Regulatory model identification numbe.
FCC statement FCC sta tement The U nited State s Feder al Co mmunications C ommissi on (in 4 7 CFR 1 5 . 1 05 ) has spec ifi ed that the follo w ing notice be br ought to the attenti on of user s of this produc t.
Notice to users i n Japan about the power co rd Noise em ission sta tement for G ermany Geräusc hemis sion LpA < 7 0 dB am Arbeits platz im Normalbetr ieb nach DIN 4 5 6 3 5 T .
HP Photosmart C4500 All-i n-One series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure.
Exposure to rad io frequency radi ation Exposure to radio frequency radia tion Cau tion T he radi ated output po wer o f this dev ice is f ar below the FC C radi o fr equency e xposur e limits. Ne ve r theless , the dev ice shall be us ed in such a manner that the potential f or human cont act during nor mal operati on is minimiz ed.
Europea n Union r egulato ry notice European Union Regula tory N otice Pr oducts bearing the CE mar king comply w ith the f ollow ing E U Direc tiv es: • Lo w V oltage Direc tiv e 2006/9 5/EC • EMC Direc tiv e 2004/1 08/EC CE compliance o f this produc t is valid onl y if pow er ed w ith the corr ect CE -mark ed A C adapter pr o vided b y HP .
Notice to us ers in Taiwan Regulatory wireless statements 253 Technical information.
Chapter 15 254 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper specifications 243 13 x 18 cm photo paper load 34 2 pages on 1, print 56 4 pages on 1, print 56 4 x 6 inch (10 x 15 cm) borderless photos print 50 5 x 7 inch photo paper, load 34 802.
Embedded Web Server password settings 21 encryption settings 23 WEP key 16 envelopes load 38 specifications 243 environment Environmental product stewardship program 244 error messages memory cards 20.
restore settings 19 security 16 stat us 20 upgrade 18 network configuration page 20 normal copy quality 73 number of copies copy 72 O on button 6 order ink supplies 97 print cartridges 97 out of paper.
recycle ink cartridges 245 reduce/enlarge copies resize to fit letter or A4 75 regulatory notices declaration of conformity (European Economic Area) 249 regulatory model identification number 247 wire.
デバイスHP Photosmart C4500の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
HP Photosmart C4500をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはHP Photosmart C4500の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。HP Photosmart C4500の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。HP Photosmart C4500で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
HP Photosmart C4500を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はHP Photosmart C4500の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、HP Photosmart C4500に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちHP Photosmart C4500デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
